NASA Knowledge Management Workshop
January 28-February 1, 2002
NASA KM Team
Welcome!
The second annual NASA Knowledge Management Team workshop
Goals
Update of current activities
Refresh Strategic Plan
Create products from focus groups
Update Implementation Opportunities
Reach consensus on plans and methods
NASA KM Team
Tuesday Morning Schedule
8:30—Welcome, goals, and introductions
9:00—Keynote speaker—Tom Davenport!
10:30—Break
10:45—Team vision and NASA environment
Lee Holcomb via telecon
11:45—Lunch
Introductions
Building NASA's Knowledge Map
NASA KM Team
Tuesday Afternoon Schedule
2:00—Portal
Douglas Hughes and Jayne Dutra
2:30—Experts’ Directory
Steve Naus
3:00—Break
3:15—Lessons Learned Information System
Jay Liebowitz and Michael Hooks
3:45—Summary of other KM-related activities
4:15— Revisiting the Strategic Plan and analyzing implementation opportunities
NASA KM Team
Knowledge Management—Past and Future
Thomas Davenport
Accenture
Working Knowledge co-author
Harvard Business Review case studies in KM
NASA KM Team
NASA KM Champion
Lee Holcomb, CIO
NASA KM Team
Key Areas for NASA’s KM Strategy
To sustain NASA’s knowledge across missions and generations
KM will identify and capture the information that exists across the Agency
To help people find, organize, and share the knowledge we already have
KM will efficiently manage NASA’s knowledge resources
To increase collaboration and to facilitate knowledge creation and sharing
KM will develop techniques and tools to enable teams and communities to collaborate across the barriers of time and space
NASA KM Team
Framework for KM at NASA
Supporting Activities
Enable remote collaboration
Support communities of practice
Reward and recognize knowledge sharing
Encourage storytelling
People
Enhance knowledge capture
Manage information
Process
Enhance system integration and data mining
Utilize intelligent agents
Exploit expert systems
Technology
Sharing and Using Knowledge
IT Infrastructure
Education and
Training
Security
Human Resources
NASA KM Team
Themes So Far
Transformation
Effect cultural change
Identify and exploit critical knowledge
KM for creation and innovation
Sustaining and funding for KM
Maturation of the field
Knowledge networks
NASA KM Team
NASA KM Team History
2000—Chartered by HQ, Code AO
Pilot activities started
2001
Strategic Plan published
Funding advocated for systems that are going operational
Integration with other activities (APPL, KSI, eNASA, Recognition Management Study, NIAT, PBMA, LLIS, Web Management, Publications Policy)
2002
Implementation Plan to be developed
2003—?
NASA KM Team
Introductions
Interview a table mate
Name
Center
Job
One-phrase job
Contribution
Dinner companion
Introduce your new friend to the group
Write down a fact (true or false) about yourself on a card
NASA KM Team
Knowledge Map for NASA
Identifying key knowledge resources
People
Processes
Places
Repositories
Services
Potential uses for investment choices, taxonomies, application support, and embedding KM best practices into processes
NASA KM Team
Framework for the Knowledge Map
Audience (employee, public, partner, team)
Purpose (collaboration, outreach, efficiency)
Discipline (science, engineering, administrative, research)
Core competencies (NASA’s version)
Products (shuttle, station, missions, tasks)
Other?
NASA KM Team
Exercise: Create the Knowledge Map
Select your area of interest
Identify key resources
Identify relationships among people, processes, and repositories
Brief the group
Identify overall themes and relationships
NASA KM Team
Ongoing KM-Related Activities: eNASA
Delivering value-added electronic services and information to NASA’s key communities
Provide customer-focused capabilities
Leverage knowledge and capabilities
Transform business processes
Implement an environment that provides:
Anywhere, anytime availability
Security
Scalability
NASA KM Team
eNASA Strategic Goals
Manage Infrastructure
and
Shared Services
Deliver
Community-Focused
Quick Wins
Provide customer-focused services
Enable communication and collaboration across NASA’s communities
Leverage knowledge & capabilities
Transform business processes
Provide anywhere, anytime access in secure environment
NASA KM Team
eNASA Recommendations
Customer-focused Quick Wins Respond to NASA Community Needs
Developing applications that will make it easier for customers to find the information that they need
Creating tool kits that will allow personnel to do their jobs in a better way
Delivering the capabilities that will allow the organization to access information anytime, anyplace
Providing the framework to begin leveraging emerging technologies and best practices
Fundamental Changes to How We Deliver Infrastructure and Services
Ensuring that customers receive the support that they require to do their jobs
Delivering IT infrastructure in a coordinated way to ensure interoperability
Improving the way that IT is managed throughout the organization
Leveraging economies of scale and industry best practices
NASA KM Team
Ongoing Activities: Web Management (SRR 67)
Enable NASA to capitalize on its Web successes by spreading best practices and providing Web content developers with tools they need to create effective sites that meet NASA’s mission and strategic communications goals
Focal areas:
Governance (policies and management)
Web Shops (compliance, hosting, and web development services)
Content Management (processes, information, and context)
Enabling Applications (portal, search, content mgmt)
NASA KM Team
Public
Employees
Virtual
Teams
Partners and Suppliers
ACCESS Via MyNASA, Inside NASA Portals and Websites
CONTENT PUBLISHERS
E-PUBLISHING SUPPORT Templates, Taxonomy , Validation, Compliance, Accountability, Maintenance
TECHNOLOGY MANAGEMENT Security, Web Hosting, Server Administration, Webshops, Web Development Services, Technology Tools: Portals & Search Engines
GOVERNANCE Policies, Guidelines Web Community Role Definitions, Web Manager, CIO Council
Enterprises
Public
Affairs
STI
Authors
Education
Push and Pull/
Optimize
Decentralize
Centralize/
Optimize
Centralize/
Optimize
Centralize/
Optimize
Organization
Content Authors
Web Shops/Content Authors
Web
Shops
Management
Web Council/CIO Council/ Web Manager
Recommended Web Management Model
1
2
NASA KM Team
Ongoing Activities: Publications Policy (SRR 70)
Develop an Agencywide policy on electronic publications
Address the publication life cycle as it applies to the use of electronic systems
Creation
Capture
Clearance
Distribution
Process and definition integration with SRR 67
NASA KM Team
Ongoing KM-Related Activities
NASA Information Technology Infrastructure Study
Recognition Management (F)
PBMA (Q)—Best practices, lessons learned, workgroups
NIAT (AE)—knowledge management implementation opportunities
PMCWG—linkage for knowledge delivery to program and project management support
GAO audit—linkage between lessons learning and KM
NASA KM Team
Ongoing KM-Related Activities
Coordination
APPL (Academy of Program and Project Leadership)
Knowledge Sharing Initiative (Code FT)
KSC, GRC, and GSFC KM Teams
NASA KM Team
Strategy overview and discussion
What changes have or are about to happen that will affect this?
What should we change?
What should we keep the same?
NASA KM Team
Discuss need for an implementation plan
If not, how will we coordinate?
If so, how will we accomplish?
NASA KM Team
Success Factors and Metrics
Measures for success: CSF chart? Weights? Measures table?
Knowledge activity (hits, users, items)
Business value (anecdotes, chain of credibility)
Siemens (Porsche for highly rated contributions)
No KM balance sheet
Gotta have faith!
NASA KM Team
