ꇲ 냪ꗟ꒤ꑳꑪ뻇 ꗸ띾뫞뉺뻇꡴ 돕ꑨ뷗ꓥ 놡맒ꪾ쏑ꪺ뫞뉺볒ꚡꅇ 놴꿁ꪾ쏑꒺둏ꪺꖻ뷨ꅂ놡맒뻇닟뭐맪뷮꒤ꪾ뻥 The Model for Managing Situated Knowledge: Exploring the Nature of Knowledge Embeddedness, Situated Learning and Knowing in Practice 곣 ꡳ ꗍꅇꟵ뱹 벶 뻉뇐뇂ꅇ붲뒰꽅 ꒤뗘ꗁ냪 ꑅꑑ꒭ ꙾ ꒻ ꓫ ꑔꑑ ꓩ
쇂 뗼 ꖻ뷗ꓥ꒧ꞹꚨꅁ궺ꗽ굮끊ꓟ띐쇂Ꙣ돕ꑨꡄ뻇륌땻꒤떹꒩뻉ꪺ꺦깶붲뒰꽅뇐뇂뭐꧒ꚳ릪쁹ꪺꛑ깶ꅂꙐ뭐Ꙑ뻇ꅃ끏녯ꑑ둘꙾ꭥ꺦깶꧳뫓ꑨ듁뚡녡ꑊ놵쒲귓껗곣ꡳꅁ귌ꪺ곣ꡳ륌땻둎ꭄ녠ꙡ뽗꽓ꕂꚳ뷬ꅆ돕ꑨ듁뚡ꕌꕩꕈ뭐꽍뙑뻇녱왛쉉ꅂꗐ뎥룪껆ꅂ엞뿨뇀뉺뭐뷗쉉뷨냝꣬꧱뇳걊ꚳꪺꯤ뫻께걛ꅁ쇗ꝋꚨ결ꛛꑶꅵꯤ뫻ꪺꕽꗇꅶꅃ륌땻걏뽩ꪺꅁꩇ맪걏ꚨ보뭐늢과ꪺꅃ덯꙾꣓ꑝꯜ띐쇂띳ꕛ냪ꗟꑪ뻇뾽럧엯뇐뇂꧳돕ꑀ뚥걱녡뙩ꑊꗐ뎥ꇐꕢ뻉엩늣띾ꅁꓞ뻉맯룠쓀ꮬ귓껗곣ꡳꩫꚳꫬꡂꪺ뭻쏑ꅁ덯엽뻇닟녱뉻뙈꒤냶빩ꖿꅂꅂꙘꪺ앇쏒닟멄ꅃꚹꕾꅁ꧓뭘ꑦ룕ꛑ깶뱂녠ꭩ뇐뇂ꅂꩌ쑒깓뇐뇂ꅂꓨꕀ뇐뇂뭐녩뱷ꗁ뇐뇂떹뭐덜Ꙩ뻇덎ꑗꪺ뗻뭐뻉ꅁ싔교ꕈ돌뉠ꪺ쇂띎ꅃ 덯걱뻺땻꒤꣼둦꧳덜Ꙩꚳ뵴ꑈꪽ놵뭐뚡놵ꪺꣳꝕꅁ쇶땍때ꩫ녎덯뙑ꑈꑀꑀꙃ셼ꅁ곒ꓟ꙳띐뽅ꅃ뻇덎ꑗꚳ덜Ꙩꛑ깶떹쑟뙑ꪺꯘ쒳ꅁꑝ떹뻷라꓀ꪺ곣ꡳ롧엧ꅃ맪냈ꑗꙢ냪뫕ꅂ뗏랽ꅂ꿕덱ꅂ꽱럧덜Ꙩꩁ냈꧳ꕢ뻉엩띾꒧ꗦꑪꙐ뻇ꪺꣳꝕꑕꅁ엽녯ꕈ뚶ꝑ꧳ꛋ곬ꅂ곬떥ꙡ던뷍ꅁꣃ뙩ꑊꑋꙔ뒹뛪뱴때말ꯇ꒤ꪽ놵띐꣼덯귓늣띾ꪺ뽗꽓꧊ꅃꚹꕾꅁ냲꧳뻇덎륄뱷때ꩫꙃ셼귓껗꒽ꕱꪺ곛쏶꣼던뭐덯꒭꙾꣓뒿롧놵꣼던뷍곬ꑈꪺꥭꙗꅁ녺귌꧳ꛊꚣ럭꒤쓫겹ꡰꑈ껉뚡뒣꣑쑟뙑ꪺ뫻귗롧엧ꅁ꣏ꖻ곣ꡳ녯ꕈ뚶ꝑ뙩ꛦꅁ싔ꚹ교쇂ꅃ 뷨꓆곣ꡳ꒣꿠ꥴ뽗ꅁꑝ꒣꿠뎬덹ꢮꅃꙝꙐ깶ꕓ꧳덯걱뻺땻꒤ꪺ끑뷗ꅂ릪쁹뭐산ꚣꅁꖻ뷗ꓥꑾ녯ꕈꞹꚨꅃ띐쇂Ꙑꅇꕩꅂꓥ뗘ꅂ꽍뙑ꅂ떵냳ꅂ뙩ꦾꅂꥼ꒯ꅂꥳ곃ꅂ믠꧉ꪺ릪쁹뭐ꣳꝕꅃ꽓ꝏ걏꽍뙑뻇꒣ꕵ뭐쓢ꓢꞹꚨ뷗ꓥꪺ귗ꅁꙢ볆ꚸ놡뫼ꝃ볩ꢭ뎴둘ꕇ띑꧱뇳곣ꡳꪺ땾맒껉ꅁꕌ셠걏꿠녎녡싷굴궱놡뫼ꣃ릪쁹궫띳뇒꿨ꅁ덯걱ꑀ끟뻄낫ꞹꚨ뷗ꓥꪺ놡뷋ꕏ늦ꗍ쏸ꟑꅃ 럭땍ꅁꪺ싹뿋뭐깡ꑈꪺ릪쁹걏꿠ꞹꚨ뷗ꓥ굉ꯡꪺ돌ꑪꓤ걗ꅃ깡ꓷꅂ깡ꗀꣳꝕ귌럓압꣢ꛬꑰꯄꅁ꣢ꛬꕓ뱹뎹ꅂ뱹ꡫꪺ릪뭒뭐ꖴ껰ꓞ뻉쇚ꑊ뻇덎꒧룴ꅃꟳ굮띐쇂벰띒ꪺꛑ녃�둀ꅁ결ꑆ꣺녯뻇ꛬ녎ꗐ뎥룪껆ꅂꓥ쑭ꅂ뷗ꓥ뱧Ꝁ쉜Ꙣꥤ꣠꒧ꭥꅁꙢꅵ뎭NBꓱ뎭ꥤ꣠껉뚡Ꙩꅶꪺꓩꑬ꒤ꅁ�둀ꢭ귝뷥ꥤꗀꅂ뫙슾띀냼뭐ꑰ뻇뇐깶떥Ꙩ궫ꢤꛢꅁ때ꯨ때꺬ꪺ결ꕉꕘꅁꑫ꣠훶�뭐ꗐ뎥던뷍듁뚡ꕘꗍꪺꮳ뷥ꅁꕌ귌롧녠곟꒣꣬ꪺ뎭꛱뭐쏶써ꅃꙢ덜Ꙩ뇡ꧼ쑁귋ꅂꓩꕈ쑾ꪺꓩꑬ료ꅁꡓꚳ녺귌ꪺ노ꓟ럓껆뭐쓫겹ꅁ걏때ꩫ꣺녯돕ꑨ뻇ꛬꪺꅃ싔ꕈꚹ뷗ꓥ쑭떹ꪺ깡ꑈ뭐뒿롧ꣳꝕꪺꚳ뵴ꑈꅁ쇂쇂녺귌ꪺꕉꕘꅃ Ꟶ뱹?싔뭸?ꑟ낪뚯ꅁ냪ꗟ꒤ꑳꑪ뻇ꗸ띾뫞뉺꡴?ꑅꑑꕼ꙾ꑃꓫꑇꑑꓩ? I
놡맒ꪾ쏑ꪺ뫞뉺볒ꚡꅇ?놴꿁ꪾ쏑꒺둏ꪺꖻ뷨ꅂ놡맒뻇닟뭐맪뷮꒤ꪾ뻥? 멋 굮 ꖻ곣ꡳ걏놴끑닕슴륂ꗎ돐띳ꪺꪾ쏑뫞뉺꡴닎신늾꒺뎡돌꣎맪냈껉꧒궱셻ꪺ걄뻔ꅃ곣ꡳꗘꪺꕄ굮Ꙣ꧳놴끑낪곬늣띾꒤ꅁꑵ땻깶뻖ꚳ낪ꯗ귓ꑈ꓆ꪺꪾ쏑ꕂ꒺둏꧳맪낵럭꒤ꅁ덯뫘ꪾ쏑ꑓ뉠꣼놡맒ꙝ꿀ꪺ뱶암ꅁ닕슴삳ꕈ꒰믲볋ꪺ볒ꚡꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻맪ꗎꪺꪾ쏑ꅃꖻ뷗ꓥ뇄ꗎ뷨꧊ꪺ귓껗곣ꡳꩫꅁꕈꪾ쏑꒺둏ꪺꖻ뷨뭐놡맒ꪾ쏑결뉺뷗왛쉉ꅁ놴꿁꣢깡ꕢ뻉엩꒽ꕱ뻉ꑊ뫞뉺볒ꚡ꣓ꣳꝕꑵ땻깶신늾ꪾ쏑뭐롧엧ꪺ륌땻ꅃ꣤꒤ChipMaker덯깡꒽ꕱ결ꕢ뻉엩덝돆꣑삳냓ꅁ뻉ꑊꑀ깍ꕈ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡꅁ싇꡴닎꣓신늾ꑵ땻깶뫻귗ꪺ돌꣎맪냈ꅆꛓꕴꑀ깡ChipTest꒽ꕱꭨꕈꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡꅁꗽ쑙껦굮ꡄꯡ꣓면엜결ꑵ땻깶ꥷ듁뭅라ꕈ꓀ꦼꚹꪺ롧엧뭐궱셻ꪺ냝썄ꅃ롧륌뉺뷗뭐뷨꓆룪껆ꪺ꓀꩒ꅁꖻ뷗ꓥꕄ굮ꚳꑔ귓곣ꡳ땯뉻ꅃ닄ꑀꅂ녱ꑵ땻깶뫻귗ꑵꝀ땯뉻놡맒ꪾ쏑ꪺꖻ뷨ꅁ덯뫘ꪾ쏑걏귓ꑈ꓆뭻ꪾꕂ꒺둏꧳ꑵꝀ놡맒꒧꒤ꅁ싇ꗑꑵꝀ놡맒ꪺ꣫뽅ꛓ뇒땯Ꙩ꒸꓆ꪺ룑얪놡맒ꅂ놡맒땯깩ꪺꫀ라뫴떸뭐쁈꛱뗛놴꿁냝썄ꪺꝙ뾳맯룜뭐ꛦ냊ꅁꑾ라꯹쓲ꙡ꽂뉻놡맒ꪾ쏑ꅃ닄ꑇꅂ걊ꚳ덜Ꙩꓥ쑭뭐맪냈ꑗꪺ삳ꗎꣃꖼ싧뉍ꪾ쏑꒺둏ꪺꖻ뷨둎뙔땍뇄ꗎꅵ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡꅶꅁꕈ결닕슴ꕩꕈꪽ놵뫞뉺ꅵꪾ쏑ꅶ뭐ꅵꪾ쏑ꑵꝀꅶꪺꛦ결ꅁꖻꓥ땯뉻꡴닎뛈꿠뫞뉺ꪺ걏ꅵꪾ쏑ꪫꗳꅶꕂꕵ빁ꗎꙢ놡맒쎭ꥷ뭐돦꿂ꪺ냝썄ꅁ곆ꛜ꡴닎꧶뭾뻉ꑵ땻깶뙩ꛦꫭ궱꧊ꪾ쏑ꓥꗳꪺꗦ뒫ꅃ뒫ꢥ꒧ꅁꑵ땻깶ꯦ믝ꪺꅵ놡맒ꪾ쏑ꅶ걏ꑀ귓덺륌ꫀ라꒬냊꒤꒣쉟ꙁꗍ뭐볧Ꙣ신늾ꪺ륌땻ꅁꛓꭄꑀ뫘ꪽ놵신늾ꪺ뵵꧊ꓨꚡꅆꙝꚹꅁ냟ꚳ놡맒ꚡ뻇닟ꑾ꿠ꚳ껄ꙡ꓀꒺둏ꖻ뷨ꪺꪾ쏑ꅃ닄ꑔꅂꖻ뷗ꓥ땯뉻닕슴ꑝ꒣ꓓꕩ꿠ꕨ뫞뉺꽓ꥷ돵뒺ꑾ라꽂뉻ꪺꅵ놡맒ꪾ쏑ꅶꅁꛓ걏샧덹맪뷮꒤ꪾ뻥굉ꯡꪺꅵꫀ라떲멣ꅶꅁꚹ맯룜ꪺ떲멣ꖲ뚷꣣ꚳꑕꙃꕼ귓꽓뷨ꅇꑀꅂ놡맒ꪺ꣫뽅ꅆꑇꅂꙨ꒸궱Ꙗꪺ놡맒덳떲ꅆꑔꅂ롳엩ꪺ뭻Ꙑꅆꕼꅂ뚰엩쇴돫ꪺ끏뻐ꅁꑾ꿠Ꝭꓞꚨ귻꯹쓲ꙡꩠꑊ겡냊ꪺ꿠뙱ꅁꕈ뫻쎴ꫀ롳꒬냊ꪺ겡ꑏꅃ돌ꯡꅁꖻꓥ녱ꚹ꣢귓ꪾ쏑뫞뉺ꪺ껗꣒땯깩ꕘꅵꪫꗳꚡꅶꅁꝙꑪKꑰmꅩKmꅪ뭐ꅵ꯷맏ꚡꅶꅁꝙꑰkꑪMꅝkMꅞ덯꣢뫘ꪾ쏑뫞뉺볒ꚡꣃ뒣ꕘ곣ꡳ뭐맪냈띎뉛ꅃ 쏶쇤꙲ꅇꪾ쏑뫞뉺꡴닎, ꪾ쏑꒺둏ꪺꖻ뷨, 놡맒ꚡ뻇닟, 맪뷮꒤ꪾ뻥, ꯷맏ꚡ뫞뉺볒ꚡ II
The Model for Managing Situated Knowledge: Exploring the Nature of Knowledge Embeddedness, Situated Learning and Knowing in Practice Abstract This study explores the challenge faced when an organization utilizes innovative knowledge management system to transfer internal best practice. The objective of this study is to explore what model should be employed by an organization to promote continual emergence of practical knowledge for knowledge workers as this kind of knowledge is deeply affected by situated factors when high tech engineers have high level of personalized knowledge and are embedded in practice. By qualitative case study methodology, this study adopts theoretical views of the nature of knowledge embeddedness and situated learning to explore the process of two semiconductor companies implementing management models to help engineers transfer their knowledge and experiences. Of these two companies, the ChipMaker is a supplier of semiconductor equipment. It inputs a set of system based knowledge model to transfer best maintenance practices of engineers by this system. While the other ChipTest company operates community oriented knowledge management model. After strict instructions, engineers regularly gather to share their experience and problems they faced. After theoretical and qualitative data analysis, this thesis study has three major study findings. First, the nature of situated knowledge is shown from the maintenance jobs of engineers. This kind of knowledge is personalized cognition and is embedded in work situation. Diversified deciphering situations are developed via irritation of work situations. The situated knowledge can only be emerged from social network based on situation development and impromptu dialog and action accompanying problem exploration. Second, many existing literatures and practical applications do not clarify the nature of knowledge embeddedness, but adopt "system based knowledge management model", which assumes that an organization can directly manage "knowledge" and acts of "knowledge workers". However, this study finds that the system can only manage "knowledge object" and is only applicable to problems of steady and simple situations. Furthermore, the system inclines to misleading engineers exchange superficial knowledge documents. In other words, "situated knowledge" most needed by engineers is the process of continual reproduction and potential transfer through social interaction, not a linear manner of direct transfer. Therefore, only situated learning can effectively share knowledge of embedded nature. Third, this study finds that an organization is not likely to manage "situated knowledge" that is emerged only from specific situation, but manages "social structure" to nourish III
knowing in practice . This dialog structures must have the following four features: 1. situated stimuli, 2. multidimensional situation link, 3. group identities, 4. collectively implied memories. Only with these features, members can be attracted to continually input activity energy to keep vitality of community interaction. Finally, from two cases of knowledge managements this study develops two kinds of knowledge management models – "object style", . big K and small m [Km], and "jigsaw style", . small k and big M (kM) – and suggests their theoretical and practical implications. Keywords: knowledge management system, nature of knowledge embeddedness, situated learning, knowing in practice, jigsaw style knowledge management IV
ꗘ 뿽 궶볆 쇂 뗼----------------------------------------------------------------------------ꊹ ꒤ꓥ멋굮----------------------------------------------------------------------------ꊺ 굞ꓥ멋굮----------------------------------------------------------------------------ꊻ ꗘ 뿽----------------------------------------------------------------------------ꊽ ꫭ ꚸ----------------------------------------------------------------------------ꋀ 맏 ꚸ----------------------------------------------------------------------------ꋁ 닄ꑀ뎹 뫼뷗--------------------------------------------------------------------------------- 1 닄ꑇ뎹 뉺뷗굉뒺뭐땯깩------------------------------------------------------------------ 5 닄ꑀ론 ꪾ쏑꒺둏ꪺꖻ뷨--------------------------------------------------------------- 5 닄ꑇ론 놡맒ꚡ뻇닟 ------------------------------------------------------------------- 12 닄ꑔ론 맪뷮꒤ꪾ뻥 ------------------------------------------------------------------- 16 닄ꑔ뎹 곣ꡳꓨꩫ ------------------------------------------------------------------------- 22 닄ꑀ론 귓껗곣ꡳꩫ ------------------------------------------------------------------- 22 닄ꑇ론 룪껆꣓랽뭐ꗐ뎥롧엧---------------------------------------------------- 24 닄ꑔ론?룪껆ꚬ뚰뭐룠쓀ꪺ륌땻---------------------------------------------------- 27 닄ꕼ론?곣ꡳ돵냬ꪺ둹굺 ------------------------------------------------------------- 30 닄꒭론 뷨꧊곣ꡳꪺ뗻꩒ ------------------------------------------------------------- 33 V
궶볆 닄ꕼ뎹 ChipMakerꪺꪾ쏑뫞뉺껗꣒ --------------------------------------------------- 36 닄ꑀ론 ChipMaker귓껗굉뒺ꪺ둹굺 ---------------------------------------------- 36 닄ꑇ론 ChipMaker뇄ꗎꪺꪾ쏑뫞뉺볒ꚡ ------------------------------------------ 40 ꑀꅂ냲ꖻ엞뿨 ---------------------------------------------------------------------- 40 ꑇꅂ덗릺ꚡꪾ쏑뫞뉺 ------------------------------------------------------------- 40 ꑔꅂꕈ꡴닎ꓞ뻉신늾ꪾ쏑ꪺꛦ결 ---------------------------------------------- 42 ꕼꅂꚨ껄ꅇꫭ궱꧊ꪾ쏑ꓥꗳꪺꗦ걹 ------------------------------------------- 46 닄ꑔ론 룪껆꓀꩒ꅇ꡴닎볐뭐ꑵ땻깶굴궱뗻믹ꪺ뮡ꧺ ---------------------- 49 ꑀꅂ셚껄ꙮꪺ꡴닎볐ꅇꪾ쏑꒺둏꧳ꪫꗳꪺꖻ뷨 ---------------------- 49 ꑇꅂꑵ땻깶굴궱ꪺ뗻믹ꅇ놡맒ꪾ쏑ꪺꖻ뷨 ---------------------------------- 50 ꅝꑀꅞ놡맒ꓞ뻉뫻귗ꛦ냊ꪺ맪꣒ ------------------------------------------- 51 ꅝꑇꅞ놡맒ꪾ쏑ꪺꖻ뷨 ------------------------------------------------------- 54 닄ꕼ론 ꕈ꡴닎ꕄ뻉ꪾ쏑뫞뉺볒ꚡꪺꯤ--------------------------------------- 63 닄꒭뎹 ChipTest ꪺꪾ쏑뫞뉺껗꣒-------------------------------------------------------- 64 닄ꑀ론 ChipTest귓껗굉뒺ꪺ둹굺 -------------------------------------------------- 64 닄ꑇ론 ChipTest꒽ꕱ뇄ꗎꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡ -------------------------- 64 ꑀꅂ냲ꖻ엞뿨 ---------------------------------------------------------------------- 66 ꑇꅂꅵꕄ썄ꚡꅶꪺꪾ쏑ꫀ롳 ----------------------------------------------------- 68 ꑔꅂꕈ꣮ꯗꓞ뻉신늾ꪾ쏑ꪺꛦ결 ----------------------------------------------- 71 ꕼꅂꚨ껄ꅇꕈꫀ롳겡냊엜ꑵ땻깶신늾ꪾ쏑ꪺꛦ결------------------------ 76 VI
궶볆 닄ꑔ론 룪껆꓀꩒ꅇꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻놡맒ꪾ쏑ꪺ뮡ꧺ ------------- 85 ꑀꅂ놡맒ꪺ꣫뽅 ------------------------------------------------------------------- 86 ꑇꅂ놡맒ꪺ쏶덳 ------------------------------------------------------------------- 87 ꑔꅂ롳엩ꪺ뭻Ꙑ띐 ---------------------------------------------------------------- 89 ꕼꅂ쇴돫ꪺ끏뻐-------------------------------------------------------------------- 90 닄ꕼ론 ꕈꫀ롳ꓞ뻉ꪾ쏑뫞뉺볒ꚡꪺꯤ------------------------------------- 93 닄꒻뎹 곣ꡳ띎뉛뭐떲뷗------------------------------------------------------------------- 91 닄ꑀ론 룠쓀ꅵꪫꗳꚡꅶ뭐ꅵ꯷맏ꚡꅶ꣢뫘ꪾ쏑뫞뉺볒ꚡ ------------------- 96 ꑀꅂꅵꪫꗳꚡꅶꪾ쏑뫞뉺볒ꚡꅇꑪKꑰm ꅩ Km ꅪ -------------------- 96 ꑇꅂꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡꅇꑰkꑪM ꅩ kM ꅪ---------------------- 97 닄ꑇ론 곣ꡳ띎뉛 ----------------------------------------------------------------------100 닄ꑔ론 맪냈띎뉛 --------------------------------------------------------------------- 103 ꑀꅂ뮷뒺ꅝVisionꅞꅇ돐덹꒬냊ꪺ볒ꚡ ----------------------------------------104 ꑇꅂ덗ꭨꅝRulesꅞꅇꕈ슲돦ꪺ덗ꭨꓞ뻉겡냊 --------------------------------105 ꑔꅂ룼엩ꅝCarrierꅞꅇꕈꪾ쏑ꑵꝀꖻꢭ결ꕄ굮ꪺ룼엩 -------------------105 ꕼꅂ뽅쁹ꓨꚡꅝIncentiveꅞꅇ많뚤ꪺ뽅쁹ꓨꚡ -------------------------------106 닄ꕼ론 떲뷗 ---------------------------------------------------------------------------- 108 냑ꛒꓥ쑭 ------------------------------------------------------------------------------------- 111 슲 뻺----------------------------------------------------------------------------119 VII
ꫭ ꚸ 궶볆 ꫭ2-1 ꑔ귓ꪾ쏑꒺둏ꖻ뷨ꪺꓱ룻 ---------------------------------------------------- 10 ꫭ2-2 맪뷮꒤ꪾ뻥ꅝknowing in practiceꅞꪺ뷗굺--------------------------------- 21 ꫭ3-1 던뷍ꪬꩰꑀ쓽ꫭ ---------------------------------------------------------------- 29 ꫭ3-2 ꖻ곣ꡳꪺ뷨꧊뗻얲ꅇ꽵맪ꯗꅂꕩꭈꯗꝐꯗ--------------------------- 35 ꫭ4-1 ꪾ쏑ꗦ걹ꣳ쒳ꪺ껦ꚡ------------------------------------------------------------ 46 ꫭ4-2 뇀ꛦꪾ쏑뫞뉺ꭥꯡꕼ뚵ꕩ뿅뙱ꪺ셚껄ꓴ럇 -------------------------------- 47 ꫭ4-3 ꪾ쏑ꪫꗳ뭐놡맒ꪾ쏑ꖻ뷨ꪺꓱ룻 -------------------------------------------- 62 ꫭ6-1 ꅵꪫꗳꚡꅶ뭐ꅵ꯷맏ꚡꅶ꣢뫘ꪾ쏑뫞뉺볒ꚡꪺꓱ룻 ---------------------99 ꫭ6-2 ꅵꪫꗳꚡꅝKmꅞꅶ뭐ꅵ꯷맏ꚡꅝkMꅞꅶ꣢볒ꚡꪺ맪냈ꯘ쒳 -----------107 VIII
맏 ꚸ 궶볆 맏3-1 ꕢ뻉엩뭳땻ꕼꑪ볒닕뭐꣤곛맯삳덝돆ꪺ쏶ꭙ맏 -------------------------- 32 맏4-2 ChipMaker뻉ꑊ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꪺꪾ쏑ꑊꑦ ----------------- 42 맏5-1 ChipTest꧒뒣꣑ꕢ뻉엩ꯊ룋듺룕ꪺ녍띾ꩁ냈 -------------------------- 65 맏5-2 ChipTestꪾ쏑ꫀ롳ꅝTKCꅞ닕슴맏 ----------------------------------------- 69 맏5-3 ChipTest꧒뒣꣑ꪺ뽮엩륱룴뭳땻ꩁ냈걹땻 -------------------------------- 70 IX
닄ꑀ뎹 뫼뷗 뉻ꕎꗸ띾꧒궱맯ꪺ걏ꅵ꒣돐띳ꅂꭋꑠꡯꅶꪺ쑶ꪧ샴맒ꅁ땍ꛓ돐띳꣓ꛛ꧳닕슴꿠ꚳ껄ꙡ돐덹뭐신늾ꪾ쏑ꅁ걇ꗸ띾꿉꿉뇀냊ꙕ뫘ꪾ쏑뫞뉺ꓨ껗ꅁꙝꚹꅁꪾ쏑뫞뉺ꚨ결맪냈곉곛럭궫뗸ꪺꑀ귓뷒썄ꅃꕴꑀꓨ궱ꅁ룪끔곬ꪺꢳ덴땯깩ꗧꕛ덴ꑀꩩ놵뗛ꑀꩩꪺ룪끔궲ꥒꅁꑝꭐ꣏ꗸ띾ꖲ뚷ꟳꕛ떽ꗎꅵꪾ쏑ꅶꕈ꣺녯꯹쓲꧊ꪺ쑶ꪧ쁵뛕ꅝGrant, 1996; Kogut and Zander, 1992ꅞꅃꗸ띾곉뇈끟ꑀ끽녎ꪾ쏑뫞뉺떲Ꙙ곬ꪺꑀ볶볩ꅃ꣒꙰ꅇ뛔띾뫞뉺압냝꒽ꕱꅝArthur Andersonꅞꭋ륂ꗎKnowledge Space덯깍ꪾ쏑뫞뉺꡴닎ꅁ뒣꣑귻ꑵꝙ껉ꪺ뵵ꑗꩁ냈ꅁꗾ뉹ꙕꙡꪺ압냝깶뎣ꕩꕈ녱꡴닎꒤쉞꣺ꅵ돌꣎맪냈ꅶꪺ껗꣒ꅁꕈ뒣꣑ꯈꓡ돌Ꟗꪺ뿔룟ꩁ냈ꅝꟳꙨꪺ껗꣒ꕩ룔ꢣ꧳Ꟶ껑걆ꅂꝤꡱ쓵ꅂ쇂꙰뇶ꅁ2005; 싅떵냳ꅁ2000; Davenport and Prusak, 1997떥ꓥ쑭ꅞꅃ 뺨뫞ꗸ띾엩뭻꣬ꪾ쏑뫞뉺걏뫻쎴쑶ꪧ쁵뛕꒧ꓨꩫꅁ낣ꑆꓖ볆둘깡ꚨꕜꪺ껗꣒ꕾꅁ꣒꙰ꅇBuckman꓆뻇꒽ꕱꅝBuckman Laboratories Internationalꅞꅂ굞냪ꗛꩯꅝBritish Petroleumꅞꕈꗾ뿽ꅝXeroxꅞ떥ꗸ띾ꅝBobrow and Whalen, 2002ꅞꅃ껚뻚뻇ꪺ곣ꡳꅁ꽵ꖿꚨꕜꪺꪾ쏑뫞뉺꣤맪곹꒣꣬30%ꅝSchultze and Boland, 2000ꅞꅃ꣒꙰ꅇTexaco’s뻉ꑊLotus Notes꡴닎꒧ꯡꭋ띎ꕾ땯뉻ꅁ덯ꕜ꿠ꞹ떽ꪺꪾ쏑뫞뉺꡴닎ꅁ떷뉀ꖼ꿠엜귻ꑵꪺꛦ결볒ꚡꅁ돌ꯡ꡴닎ꕵꚨ결귻ꑵ꒬뛇륱ꑬ뙬ꗳꪺ뫞륄ꅃꕴꕾꅁ덜Ꙩ귻ꑵ뭻결꒽ꕱ뇄ꗎꅵ돌꣎맪냈ꅶꪺꪾ쏑깷껚ꖻ뭐꣤ꑵꝀꪺ맪냈닦론ꅁꛓꕂ귻ꑵꟳ걏꒣쑀띎꓀ꛛꑶ녯꒧꒣꧶ꪺꪾ쏑ꅝꢣMcDermott, 1999뒣꣑덜Ꙩꚳ뷬ꪺ껗꣒ꅞꅃꙝꚹꅁ덜Ꙩꗸ띾녠궱셻뻉ꑊꞹ떽ꪺꪾ쏑뫞뉺꡴닎ꅁ궱셻때맪ꗎꪾ쏑ꕩ뫞ꪺ땾맒ꅝ꙰Nidumolu, Subramani and Aldrich, 2001; Ruggles, 1998ꅞꅃ - 1 -
뎥꒤궧꿽궦뒣ꕘꪾ쏑신꓆ꪺ볒ꚡꅝConversion Modelꅞꅁ룓볒ꚡꕘ싇ꗑ쇴꧊뭐ꕾ엣ꪾ쏑ꪺ신꓆ꭋꕩꕈ꯹쓲닖뽮닕슴ꪺꪾ쏑ꅁꣃ녱귓ꑈꅂ많엩쉘뒲꣬닕슴ꕈ뒣닕슴ꪺ꿠굀ꅝ굊�곀ꅁ2004; Nonaka and Takeuchi, 1995ꅞꅃ맪냈ꑗ덯ꖢ뇑ꪺ껗꣒ꅁꑝꙁꯗꓞ끟뻇링룕뗛녱ꙕ뫘뉺뷗ꕨꑆ룑ꪾ쏑신꓆뭐신늾ꪺ냝썄ꅃ꧳걏ꅁZackꅝ2000ꅞ맯ꪾ쏑뫞뉺뒣ꕘ덯볋ꪺ뷨뫃ꅇꅵ굙ꪾ쏑뫞뉺걏닕슴꧒끬ꡄꪺ룑ꡍꓨ껗ꅁꢺ믲꣤뇽룑ꡍꪺ닕슴냝썄ꡳ뎺걏꒰믲ꅈꅶ덯띎ꣽ뗛닕슴굙ꖼ꿠ꧺ뵔ꥷ롱꧒뇽룑ꡍꪺ냝썄ꅁꭨꑈꑏ룪랽뭐룪끔뫞뉺ꑈ귻맯꧳닕슴ꪺꪾ쏑뫞뉺ꛦ냊녎라ꖢꕨ땊쉉ꅃꙝꚹꅁꗘꭥꪾ쏑뫞뉺ꪺ곣ꡳ쇍뛕결덂뉺덯ꑔ쏾ꪺ냝썄ꅇꪾ쏑ꣳ뷕ꪺ냝썄ꅂꪾ쏑늾신ꪺ냝썄ꪾ쏑ꙁꝑꗎꪺ냝썄ꅝHuber, 2001; Sambamurthy and Subramani, 2005ꅞꅃ 걏걊ꚳꪺꓥ쑭ꕇ꒴낾궫꧳놴끑곬닕슴뫞뉺ꪺ쒳썄ꅁꕄ녩삳녱곬뻉ꑊꕈ닕슴뫞뉺뱨궱뗛ꓢꅃ꣒꙰ꅇ곬ꡍꥷ뷗ꕄ녩곬ꪺ꽓꧊쏶꣏ꗎ걏ꝟ륂ꗎ곬꣓신늾ꪾ쏑ꅆ뫞뉺ꓨ궱ꪺ뻇ꭨ뭻결ꅁ닕슴ꑀꖹ꿠떽ꪾ쏑신늾ꪺ샴맒ꅁꭋꕩꕈ듮ꓖ꣏ꗎ맯ꚹ꡴닎ꪺꅝ꙰O’Dell and Grayson, 1998; Purvis et al., 2001; Rivikin, 2001; Storey and Barnett, 2000ꅞꅃ뺨뫞덯곣ꡳ뒣꣑싗둉ꪺ뮡ꧺꅁ땍ꛓꅁ덯ꓥ쑭쉁ꓖ녱ꅵꪾ쏑ꅶꪺꖻ뷨꓁ꑊꅁ꣒꙰ꅇ놴끑ꪾ쏑Ꙣ뵳뵘ꅂ쁸꙳ꅂ신늾뭐ꙁꝑꗎꑗꕩ꿠비륊ꪺ궭꣮걄뻔ꅝ꙰Lam, 1997; Markus, 2001ꅞꅃ ꙝꚹꅁꖻ곣ꡳꕈꕢ뻉엩늣띾결곣ꡳ돵뒺ꅁꣃ싪ꥷꙢ닕슴꒺뎡ꪾ쏑신늾ꪺꕄ썄ꅁꕈꪾ쏑꒺둏ꪺꖻ뷨뭐놡맒뻇닟뉺뷗결냲슦ꅁ땯깩맪뷮꒤ꪾ뻥왛쉉ꅝKnowing In Practiceꅞ결ꖻꓥꪺ뉺뷗냲슦ꅁ놴꿁ꪾ쏑걏꙰꛳꒺둏ꅝEmbeddedꅞ꧳닕슴ꪺ놡맒ꅝContextꅞ꒤ꛓ덹ꚨꪾ신늾ꪺ믙쎪ꅝ꣒꙰Lam, 1997, 2000; Tyre and von Hippel, 1997; Orlikowski, 2002ꅞꅁ닕슴ꑓ룓뇄ꗎ꛳뫘ꪺ뫞뉺볒ꚡꅁꑾ꿠쒲냊꒺둏꧳ꪫꗳꅂ뭻ꪾ뭐꒬냊ꪺꪾ쏑꿠꯹쓲ꙡ꽂뉻ꅃ - 2 -
뻇Stephen Barleyꅝ1996ꅞ뒿뒣ꕘ덯볋ꪺꦾꝩꅇꅵ낣ꭄ귌꿠뉍랡뮡ꧺꑈ귌맪믚ꪺꑵꝀ꒺뉛뭐꧒Ꝁ꧒결ꅁ뙩ꛓ뉺룑ꪾ쏑ꪺꖻ뷨ꅁꝟꭨ귌녎뇀뻉ꕘ걏ꛓꭄꅂ곆ꛜ쑙궫뿹뭾ꪺ뉺뷗떦늤ꅝOrr, 1996ꅞꅶꅃ땍ꛓBarleyꅝ1996ꅞ뭻결덯볋ꪺꦾꝩꙢ걊ꚳꓥ쑭꒤ꖼ꣼꣬뱳꩸ꪺ궫뗸ꅆHuberꅝ2001ꅞ뭻결ꑪ뎡꓀ꪺ곣ꡳ꒴꯹쓲쏶ꩠ꧳ꪾ쏑뫞뉺꡴닎ꓨ궱ꪺ냝썄ꅁ덯곣ꡳꪺ땯뉻ꭨꙢ꧳뮡ꧺꪾ쏑신늾껉꧒궱셻ꪺ믙쎪쒳썄ꅁ꣒꙰ꅇꫀ라ꇐꓟ뉺뱨궱ꪺ냝썄ꅝMcDermott, 1999; Rivikin, 2001; Szulanski, 2000ꅞꅆ덯곣ꡳ룻ꓖ녱ꪾ쏑ꑵꝀꅝ꣒꙰ꅇ곬뻇깡ꅂ싥ꗍꅂꖫ돵꓀꩒깶ꑵ땻깶ꅞꪺꑵꝀ맪냈뭐ꪾ쏑ꪺꖻ뷨꣓뮡ꧺ덯믙쎪ꪺꚨꙝꅝBarley, 1996; Ellingsen and Monteiro, 2003; Tyre and von Hippel, 1997ꅞꅃ뺨뫞ꚳ곣ꡳ뙽ꥬ쏶ꩠ덯쏾쒳썄ꅝNidumolu et al., 2001; Pentland, 1995; Schultze and Boland, 2000ꅞꅁ걊ꚳꓥ쑭뮡ꧺ녎룪끔꡴닎ꗎ꧳쁸꙳ꅂ뵳뵘ꅂ뒲ꝇ뭐ꙁꝑꗎꪺꪾ쏑껉ꅁ꒴꒣냷녍ꩠ꧳ꪾ쏑ꑵꝀꪺ맪냈뱨궱뭐뫞뉺덯뫘ꪾ쏑꧒삳뇄ꗎ볒ꚡꪺ놴끑ꅃ ꖻ곣ꡳ결ꑆ뛱룉덯귓곣ꡳ꿊ꑦꅁ녎곣ꡳ땊쉉쏶ꩠꙢ놴꿁ꑵ땻깶ꪺꑵꝀ맪냈ꅁ꣤꧒믝ꪺ뫻귗ꪾ쏑걏ꕈ뻺ꕶ롧엧결냲슦ꅁ덺륌꒣쉟ꪺ뭐ꑵꝀꅵ놡맒ꅶ꒬냊ꅁꙢ뭻ꪾꅵ놡맒ꅶ뭐ꅵꛦ냊ꅶꯡ꧒늣ꗍꪺꅃ뒫ꢥ꒧ꅁ덯ꪾ쏑걏꒺둏꧳ꪾ쏑ꪫꗳꅂ귓ꑈ뭻ꪾꫀ라쏶ꭙꪺ놡맒꒧꒤ꅃꙝꚹꅁ띑굮륂ꗎ룪끔곬녪궢녎ꪾ쏑뭐덯놡맒꓀싷ꅁꙁ녎ꪾ쏑뵳뵘ꚨ결ꕾ엣ꪺ껦ꚡꅁꢺ믲덯ꑷ롧ꅵꕨ놡맒꓆ꅶꅝDe-contextualizedꅞꪺꪾ쏑ꅁꝙ꣏꿠덑ꚳ껄ꙡ쁸꙳뭐뛇뮼ꅁ걏맯꧳ꕢ뻉엩띾ꪺꑵ땻깶ꛓꢥꅁ꙰ꚹ신꓆ꯡꪺꪾ쏑녎뭐뫻귗맪냈닦론ꅁ맽꦳ꖢꕨꪾ쏑귬ꖻ삳ꚳꪺ믹귈ꅃ ꖻꓥ곣ꡳꗘꪺ걏결ꑆ놴꿁싇ꗑ곬신늾ꪾ쏑껉ꅁ닕슴ꕩ꿠비륊ꪺ볧Ꙣ쒳썄ꅝ꣒꙰ꅇꗾ뿽꒽ꕱ륂ꗎEureka꡴닎ꅁꢣBobrow and Whalen, 2002ꅞꅃꙝꚹꅁ귌싔끏Barleyꪺꦾꝩꣃ꒣쉟ꯤꑕ궱덯냝썄ꅇꪾ쏑ꡳ뎺ꕈ꒰믲ꓨꚡ꒺둏꧳ꑈ귌ꪺꑵꝀ맪냈럭꒤ꅈꑓꚳ꒰믲놡맒쒲냊ꪾ쏑ꑵꝀꪺ뻇닟륌땻ꅈ냲꧳덯볋ꪺ곣ꡳ굉뒺ꑕꅁ귌ꪺ곣ꡳ냝썄걏ꅇ닕슴삳꙰꛳신늾뭐ꙁꝑꗎ꒺둏꧳ꑵ땻깶귓ꑈꪺ녍띾ꪾ쏑ꅈ놴꿁닕슴뻉ꑊ돐띳ꪺꪾ쏑뫞뉺꡴닎ꅁ걏ꝟ꿠ꚳ껄ꙡ신늾뭐ꙁꝑꗎꪾ쏑깷꒤- 3 -
ꪺꪾ쏑ꪫꗳꅈ닕슴ꑓ삳룓꙰꛳ꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻꧒믝ꪺꪾ쏑ꅈ ꖻ뷗ꓥꪺ걛멣꙰ꑕꅇꙢ닄ꑇ뎹뎡꓀ꅁ귌Ꙟ압걊ꚳꓥ쑭맯ꪾ쏑꒺둏ꖻ뷨ꪺ뷗굺ꅁ녱ꪾ쏑꒺둏꧳ꪫꗳꅂꪾ쏑꒺둏꧳꙰뭻ꪾ뭐ꪾ쏑꒺둏꧳꒬냊떥ꑔ귓뉺뷗왛쉉ꅁ뮡ꧺ닕슴삳꙰꛳륂ꗎ곬꣓신늾꣣꒺둏꧊ꪺꪾ쏑ꅃ꣤ꚸꅁ녱놡맒뻇닟ꪺ왛쉉꣓뮡ꧺ놡맒ꪾ쏑ꪺꖻ뷨ꅁꣃꕈꪾ쏑꒺둏ꖻ뷨뭐놡맒뻇닟결냲슦땯깩맪뷮꒤ꪾ뻥ꪺ곣ꡳ걛멣ꅃ닄ꑔ뎹뮡ꧺꖻꓥꪺ곣ꡳꓨꩫꅂ꙰꛳뙩ꛦꗐ뎥룪껆ꪺꚬ뚰뭐꓀꩒ꪺ륌땻ꅂ곣ꡳ돵냬ꪺ꽓뱸뭐뷨꧊곣ꡳꪺ뗻꩒볐럇ꅃ닄ꕼ뎹ꭨ둹굺ChipMaker귓껗꒽ꕱ꧒뇄ꗎꪾ쏑뫞뉺꡴닎ꪺ륌땻뭐ꕄ걹ꪺꪾ쏑뫞뉺볒ꚡꅁ싇ꚹ꓀꩒결꛳ꪾ쏑ꑵꝀ쑀띎쑭뭐꣏ꗎ꡴닎ꅁ냵ꛦ늧녠뇆낣껉ꅁ결꛳꒴때ꩫ신늾뭐ꙁꝑꗎ꡴닎꒤ꪺꪾ쏑ꅈ닄꒭뎹ꭨ둹굺ChipTest귓껗꒽ꕱ뇄ꗎꪾ쏑ꫀ롳ꅁ엽ꪾ쏑ꑵꝀ쑀띎ꅵ맯룜ꅶꕈꦼꚹ곛꒬ꓤ뒩ꙢꑵꝀꑗꪺꪾ쏑믝ꡄꅁꣃ놴끑결꛳ꫀ롳겡냊꿠ꭐ뙩ꪾ쏑ꪺ걹냊ꅁꣃ꯹쓲꽂뉻꒺둏꧳ꪫꗳꅂ뭻ꪾ뭐꒬냊ꪺꪾ쏑ꅈ닄꒻뎹ꭨ걏껚뻚닄ꕼ뎹뭐닄꒭뎹ꪺ귓껗둹굺뭐꓀꩒땯깩뫞뉺ꪾ쏑ꪺ꣢귓ꕄ굮ꪺ볒ꚡꅇꅵꪫꗳꚡꅶꝙꑪK ꑰmꅝKmꅞ뭐ꅵ꯷맏ꚡꅶꝙꑰkꑪMꅝkMꅞꪺꪾ쏑뫞뉺볒ꚡꅁ놵뗛뒣ꕘꪾ쏑꒺둏꧊뭐놡맒ꪾ쏑곣ꡳꪺ뉺뷗뭐맪냈띎뉛ꅃ - 4 -
닄ꑇ뎹 뉺뷗굉뒺뭐땯깩 닄ꑀ론 ꪾ쏑꒺둏ꪺꖻ뷨 ꗘꭥ놴끑ꪾ쏑ꖻ뷨ꪺꓥ쑭꒤ꅁ곣ꡳ녎닕슴ꪾ쏑꒺둏ꪺꖻ뷨꓀결ꑔ귓왛쉉ꅇꪾ쏑꒺둏Ꙣꪫꗳꅂꪾ쏑꒺둏Ꙣ뭻ꪾꕈꪾ쏑꒺둏Ꙣ꒬냊 ꅝAlavi and Leidner, 2001; Gherardi, 2000; Hsiao et al., 2006; Orlikowski, 2002; Thompson and Walsham, 2004ꅞꅃGranovetterꅝ1985ꅞ궺ꗽꕈꅵ꒺둏꧊ꅶꪺ랧꧀룑쓀롧샙겡냊걏꒺둏꧳ꫀ라쏶ꭙꅁꣃ꣼꣬ꫀ라쏶ꭙ꧒뛬ꪺꅃꯡ꣓ꅵ꒺둏꧊ꅶꪺ랧꧀몥몥ꙡ덑ꗎꙢ뮡ꧺꪾ쏑꒺둏꧳꒣Ꙑꪺ멄꣒ꅂꓥ꓆ꅂ쏶ꭙ뭐맪냈럭꒤ꅁꣃ꣼걊ꥷ엩꣮놡맒ꪺ뱶암ꅝKostova, 1999ꅞꅃ꣒꙰ꅇ뫖꽓ꡔꢮ녎ꡔꢮ닕룋ꗍ늣ꪺ돌꣎맪냈ꅁ뵳뵘ꚨ떲멣꓆ꪺꅵꪾ쏑ꪫꗳꅝObjectꅞꅶꅁ꧳걏녎ꪾ쏑꒺둏꧳ꪫꗳ럭꒤ꅁ땍ꯡ덺륌꒽ꕱꪺꪾ쏑뫞뉺꡴닎녎ꪾ쏑쉘뒲ꛜꗾ뉹ꪺꗍ늣뵵ꅆꕴꕾꅁ뫞뉺압냝깶ꑝꕩꕈ덺륌ꭄ떲멣꓆ꪺ귓껗걇뭐압냝돸ꝩꅁ꣓꓀ꕌ귌맯귓껗ꅵ뭻ꪾ꧊ꪺ곝ꩫꅝCognition Understandingꅞꅶꅆꛓꑵ땻깶ꭨꖲ뚷덺륌낵꒤뻇닟ꅝLearning by Doingꅞꪺꓨꚡꅁ신늾ꕌ귌롧엧꧊ꪺꪾ쏑뭐덎ꅃ맪ꑗꅁꑗ굺덯ꑔ귓꣣꽓ꛢꪺ왛쉉ꑝꣃꭄꞹꗾꙕꛛ뽗ꗟꅁ곣ꡳ꿠싧뉍꒧뚡ꪺ쏶ꭙꅁ꒣뛈ꚳꝕ꧳ꑆ룑ꪾ쏑ꑵꝀ꧒꓀꒺둏ꪾ쏑ꪺꮬ멁ꅁꟳꚳꝕ꧳놴꿁ꪾ쏑신늾ꪺ볧Ꙣ냝썄ꅃ ꪾ쏑꒺둏꧳ꪫꗳ (Knowledge Embedded in Object)ꅃ닄ꑀ귓꒺둏ꪺ왛쉉뭻결ꪾ쏑걏ꕩꕈ덑신뒫ꣃ꒺둏Ꙣꚳꪺꪫꗳꑗꅁꣃꕂꕩꪽ놵녎ꅵꪾ쏑ꪫꗳꅶ신늾떹꣏ꗎꙁꝑꗎ덯ꪾ쏑ꅝAlavi and Leidner, 2001ꅞꅃ닕슴륂ꗎꅵ곬ꅶꚳ껄ꙡ륂ꗎꣃ뷆뭳꒽ꕱ꒺뎡ꪺ돌꣎맪냈ꅝInternal Best Practiceꅞꅁꕈ뱗ꕛ닕슴꯹쓲꧊ꪺ쑶ꪧ쁵뛕ꅝGrant, 1996ꅞꅃ녎ꪾ쏑꒺둏Ꙣꪫꗳ꧒ꓞ땯돌ꕄ굮ꪺ쒳썄Ꙣ꧳ꅵꪾ쏑ꪺ신뒫ꅝKnowledge Conversionꅞꅶ볒ꚡꅃ꣒꙰Nonakaꅝ1994ꅞ뒣ꕘꪾ쏑솳�ꅝSECIꅞꪺ볒ꚡꅁꕌ뭻결덺륌ꕾ꓆ꅝExternalizationꅞꅂꫀ라꓆ꅝSocializationꅞꅂ 닕Ꙙ꓆ꅝCombinationꅞ뭐꒺꓆ꅝInternalizationꅞ떥ꕼ뫘ꪾ쏑신뒫ꪺ볒ꚡꅁꕩꕈ녎ꪾ쏑녱- 5 -
귓ꑈ쉘뒲ꛜ많엩ꅂꣃꚨ결닕슴ꪺꪾ쏑ꅃ땍ꛓꅁ돌꣼뻇쏶ꩠꪺ걏걙ꪾ쏑ꣃ꒣꧶덗ꭨ꓆뭐떲멣꓆ꪺ뵳뵘ꅝAmbrosini and Bowman, 2001ꅞꅁꙝꪾ쏑ꖻ뷨ꪺ깴늧ꕩ꿠룻빁Ꙙ뇄ꗎ꒣Ꙑꪺ덎꣓ꝥ뉻ꅁ꣒꙰ꅇꕈ뭻ꪾ맏쇴돫꧊ꪺ걇꣓신늾덯뫘ꪾ쏑ꅝEden and Ackermann, 2002ꅞꅃꕴꕾꅁꚹ왛쉉뭻결ꪾ쏑뒣꣑뭐놵꣼꒧뚡ꪺ놡맒ꅝContextꅞꣃꖼ엜랥결쏾ꅁꝙ꣏ꚳ엜ꑝ꿠덑ꪾ쏑놵꣼ꛛ땍ꙡ뉺룑ꅃꙝꚹꅁꪾ쏑뫞뉺꡴닎꧒궱셻ꪺ돌ꑪ걄뻔걏ꪾ쏑뵳뵘ꅂ신뒫뭐ꝥ뉻ꪺ냝썄ꅝAlavi and Leidner, 2001ꅞꅃ ꪾ쏑꒺둏꧳뭻ꪾ (Knowledge Embedded in Cognition)ꅃ꣤ꚸꅁ닄ꑇ귓꒺둏왛쉉뭻결ꪾ쏑꒺둏꧳귓ꝏ녍깡ꪺ뭻ꪾꅁꪾ쏑ꙝ녍깡꧒꯹꒣Ꙑꪺ뭻ꪾꛓꚳ꧒깴늧ꅁ뒫ꢥ꒧ꅁꪾ쏑꓀뒲꧳귓ꑈꪺ뭻ꪾ볒ꚡ꒤ꅝBoland, Tenkasi and Te’eni, 1994; Tsoukas, 1996; Boland and Tenkasi, 1995ꅞꅃ껚뻚덯볋ꪺ뉺뷗ꢤꯗꅁ신늾ꪾ쏑돌ꙮ꿠덺륌ꑈ뭐ꑈꪽ놵ꪺ맯룜궱맯궱랾덱ꅁꕈꭋ꿠껸삱ꦼꚹꙢ녍띾ꪾ쏑ꓟ뒼볒ꚡꑗꪺ깴늧ꅁ맯곛Ꙑꪺꪾ쏑늣ꗍꦼꚹꑀ교ꪺ룑쓀뭐셁룑ꅁꕈꝋꙝ뭻ꪾ깴늧ꚨꪾ쏑신늾ꪺ믙쎪ꅝBoland and Tenkasi, 1995ꅞꅃ 덯겣곣ꡳꕘ신늾ꪾ쏑ꪺ믙쎪꣓ꛛ꧳ꪾ쏑놵꣼뭻ꪾ꿠ꑏꪺ꒣ꢬꅁꕈ교꧳놵꣼Ꝭꚬ꿠ꑏꅝAbsorptive Capacityꅞ꒣꣎ꅝCohen and Levinthal 1990ꅞꅃꙝ결녍깡꧒꯹ꪺ왛쉉ꅵPerspective Takingꅶ꒣Ꙑꅁꕂ닕슴ꪺꪾ쏑꓀뒲꧳ꑈ믚뫴떸ꪺ떲멣ꅝBoland and Tenkasi, 1995ꅞ꒤ꅁSzulanskiꅝ1996ꅞ뙩ꑀꡂꕈꪾ쏑쉈몢꧊ꅝKnowledge Stickinessꅞ뮡ꧺꪺ뉻뙈ꅁꕘ싇ꗑ신늾ꪾ쏑ꕩ꿠비륊ꪺ믙쎪ꅃꙝꚹꅁ녍깡뛀궶ꅝExperts’ Yellow Pageꅞꅂ롳닕덮엩ꅝGroupwareꅞꅂ뫴룴뷗뻂ꅝDiscussion Forumꅞ떥룪끔곬ꅁ뵔맪ꚳꝕ꧳닕슴ꯘꗟ뗪샀ꫀ롳ꅝVirtual Communityꅞꚨꑈ믚뫴떸ꅁꭐ뙩ꑈ믚꒧뚡ꪺ랾덱뙩ꛓ껸삱ꦼꚹꪺ뭾라ꅝHansen, Nohria and Tierney, 1999ꅞꅃꕴꕾꅁꕈ뮡걇ꪺꓨꚡꅝStorytellingꅞꑝ걏ꑀ뫘ꚳ껄신늾녍깡뭻ꪾꪺꓨꩫꅝSwap et al., 2001ꅞꅃ - 6 -
낣ꚹ꒧ꕾꅁꑝꚳ곣ꡳ놴끑신늾덯쏾ꕈ뭻ꪾ결냲슦ꪺꪾ쏑ꅝCognition-Based Knowledgeꅞ꧒ꓞ땯ꪺꫀ라ꇐꓥ꓆쒳썄ꅝSocio-Culturalꅞꅃ꣒꙰Pickering and Kingꅝ1995ꅞ곣ꡳ땯뉻ꅁꙢ신늾ꪾ쏑ꭥꖲ뚷ꗽꯘꗟꦼꚹ꒬ꭈꪺ쏶ꭙꅁꙐ껉ꗧꕘꙢ꓀ꪾ쏑껉ꅁ녪덳떲ꅝStrong Tieꅞꪺ쏶ꭙ라ꓱ깺덳떲ꅝWeak Tieꅞꪺ쏶ꭙ꣓녯ꚳ껄ꅆWasko and Farajꅝ2000ꅞ곣ꡳꭨ뒣ꕘꅵ뗪샀ꫀ롳ꅝVirtual Communitiesꅞꅶ꒧뚡ꪺꪾ쏑꓀ꅁ라ꙝ결ꦼꚹꪺ꒣ꭈꗴꫀ라ꇐ걆ꩶꙝ꿀ꛓ꣼ꅆCross and Sproullꅝ2004ꅞꙢ샋엧라군압냝깶ꪺꝀ띾껉ꯘ쒳ꅵ냶빩룪끔쏶ꭙꅝInformation Relationshipꅞꚳꝕ꧳ꪾ쏑ꪺ신늾ꅶꅃꙝꚹꅁ귻ꑵ걏ꝟ쑀띎놵꣼뭐뇄ꗎꪾ쏑뫞뉺꡴닎ꅁ꣺ꡍ꧳ꕌ귌꿠ꝟꚳ껄ꙡ띪둍꣬녍깡ꅂ꿠ꝟꯘꗟꦼꚹꭈꗴ쏶ꭙꅂꕈ꿠ꝟꓞ땯꒬냊ꅂ랾덱떥ꙝ꿀ꪺ뱶암ꅝConstant, Sproull and Kiesler, 1996ꅞꅃ ꪾ쏑꒺둏꧳꒬냊 (Knowledge Embedded in Interaction)ꅃ닄ꑔ귓꒺둏왛쉉뭻결ꪾ쏑꒺둏꧳ꑈ믚ꪺ꒬냊꒤ꅃ꒣Ꙑ꧳ꭥ궱꣢귓꒺둏왛쉉ꪺ곝ꩫꅁꚹ왛쉉뙩ꑀꡂ뭻결닕슴걏ꗑꑀ롳ꑀ롳꓀뒲ꪺꫀ롳꧒멣ꚨꅁꛓꪾ쏑걏뒲ꝇꙢꪾ쏑ꫀ롳ꪺ뫴떸쏶ꭙꅁꙢꑈ믚꒬냊뭐맪낵꒤꧒꽂뉻ꪺ볈껉꧊늣ꪫꅝBlackler, 1995; Hsiao et al., 2004; Lam, 1997; Tsoukas, 1996ꅞꅃ륌ꕨꅁꪾ쏑꒺둏꧳ꑈ믚ꪺ꒬냊ꪺ왛쉉ꣃꖼꓞ끟뻇ꢬ냷ꪺ쏶ꩠꅁꪽ꣬꫱듁ꑾꓞ끟ꑀ곣ꡳꅵ맪뷮ꅝPracticeꅞꅶꪺ궷볩ꅃ꣒꙰ꅁPentlandꅝ1995ꅞꕘꅵꪾ쏑뫞뉺꡴닎ꅶ걏ꝟ덑뇄ꗎꅁ냝썄Ꙣ꧳꿊ꕆ뭅땊꧳ꪾ쏑ꪺꫀ라ꯘ멣ꅂꪾ쏑꒺둏ꪺꖻ뷨뭐맪뷮ꪺ륌땻ꅃꙝꚹꅁ녱ꑕ궱ꕼ뵧뇄맪뷮왛쉉놴끑ꪾ쏑뫞뉺꡴닎ꪺꓥ뎹ꅁ뵔맪맯ꪾ쏑뫞뉺쒳썄뒣ꕘꑆ띳ꪺꢣ룑ꅝNidumolu, et al., 2001; Pentland, 1995; Orlikowski, 2002; Schultze and Boland, 2000ꅞꅃ뫮왛덯둘뵧곣ꡳꙀꙐꪺ끞쑭걏뒣ꕘ덯볋ꪺ뷗쉉ꅇꅵ낲굙귌꒣ꑆ룑ꪾ쏑꣣ꚳ꒺둏꧳ꑵꝀ맪냈ꪺꖻ뷨ꅁꢺ믲녎라뭾뻉귌륂ꗎꪾ쏑뫞뉺꡴닎ꪺ볒ꚡꅃꅶ 궺ꗽꅁꙞ압Pentlandꅝ1995ꅞꪺ곣ꡳꅁ곣ꡳꕄ굮쏶ꓟꪺ걏ꅵꪾ쏑꒺둏ꪺ떲ꩇꅶꅃꕌꕘ녎ꪾ쏑꒺둏꧳ꪫꗳꯡꅁ라뻉교ꑈ믚꒬냊ꪺ륌땻덑엜ꅃꕌ꓀꩒귓껗꒽ꕱ뇄ꗎEnCAPꅝEnergy Save Commercial Audit Programꅞ덯깍꡴닎꣓뵳뵘꿠랽- 7 -
뵝껖ꑵ땻깶ꅝEnergy Audit Engineer’sꅞꪺꑵꝀꅁ곣ꡳ땯뉻녎꿠랽뵝껖ꑵ땻깶ꪺꪾ쏑꒺둏꧳륱뢣덮엩럭ꯡꅁꓞ땯꡴닎늣ꗍꑀꭄ륷듁ꪺ떲ꩇꅃ꣒꙰ꅇꫀ롳뚡ꫀ라꒬냊ꪺ륌땻덑엜ꑆꅁꙝ결ꕛꑊꑆ꣢뫘띳ꮬ멁ꪺꪾ쏑ꑵꝀꇐ덮엩덝군뭐뵝껖ꑵ땻깶ꅁ띎ꕾ덹ꚨꕌ귌ꪾ쏑꓀ꪺ뷨엜ꅁ럭덯ꑵ땻깶때ꩫ룑쓀꡴닎ꛛ냊군뫢ꪺ떲ꩇ껉ꅁꕌ귌ꕵꙮ덑궢놵꣼덯꡴닎ꪺ떲ꩇꅃꕴꕾꅁ럭ꯈꓡ띑굮꽓껭ꪺ뵝껖떲ꩇ껉ꅝ꣒꙰ꅇ결꛳쏶놼꯭럅뺹꒣꿠궰ꝃꚨꖻꅞꅁ덎ꑈ귻둎ꖲ뚷뷐뇐땻ꚡ덝군룪뉠ꑈ귻ꅁꕈꭋꕨꅵ뻞ꅝfoolꅞꅶ꡴닎늣ꗍꕌ귌띑굮ꪺ떲ꩇꅃ낣ꚹ꒧ꕾꅁ덎ꑈ귻ꑝ궱셻ꑀ썂ꕾꪺ걄뻔ꅁ꣒꙰ꅇꕌ귌때ꩫ꯹쓲뵔ꭏꪾ쏑ꪺꖿ뵔꧊ꅃ돌ꯡꅁꅵ곬ꅶ뻉교땵듁쁸꙳뭐ꪾ쏑뒲ꝇꪺꖢ뇑ꅁ뒫ꢥ꒧ꅁꙝꪾ쏑꒺깥꯹쓲ꪺ엜ꑝ덹ꚨ듁닕슴끏뻐ꪺꖢ뇑ꅃ ꣤ꚸꅁSchultze and Bolandꅝ2000ꅞ띐꣬ꚳ뷬ꪺ곣ꡳ쒳썄걏뚰엩ꪺ믹귈ꅝCollective Valueꅞ뭐ꑵꝀ맪냈ꅝPracticeꅞ꙰꛳둏ꑊ꧳ꅵ곬ꅶ럭꒤ꅃꕌ귌뷕걤ꑀ깍룪끔꡴닎ꅝ뫙결KnowMorꅞꗎ꣓신늾ꖫ돵꓀꩒깶ꪺꪾ쏑ꅝ녱Dow Jones신늾ꪺꖫ돵뒼뱺ꅞꖢ뇑ꪺ껗꣒ꅃꕌ귌녱놴끑쑶ꪧ꓀꩒깶ꅝCI, Competitive Intelligence AnalyserꅞꪺꑵꝀ맪냈꒤ꅝꕩ냑ꢣSchultze, 2000ꑈ뫘뭸ꪺ곣ꡳꅞꅁ룑쓀꡴닎ꖢ뇑ꪺ귬ꙝ걏ꪾ쏑꒺둏꧳KnowMor꡴닎ꅝꗘꪺ걏뱗뙩ꗁꕄꚡꪺ룪끔꣺녯볒ꚡꅞꅁ땍ꛓ쑶ꪧ꓀꩒깶ꪺꑵꝀ맪냈뭐꒺둏꧳KnowMor꡴닎ꪺ맪냈ꣃ꒣ꑀ교ꅁ덯ꑾ걏뻉교꡴닎ꖢ뇑ꪺꕄꙝꅃꗑ꧳쑶ꪧ꓀꩒깶ꪺꑵꝀ놡맒걏ꖲ뚷꿠면ꅵ룪끔ꙵ귻ꅶꪺꢤꛢꅁꕈꭋ빁껉ꅂꚳ껄ꙡ뫊놱뭐뒲ꝇ꣏ꗎ꧒믝굮ꪺ룪끔ꅁ덯뭐둏ꑊ꡴닎꒤ꅵꭐ뙩ꗁꕄꚡꪺ룪끔꣺녯ꅶ볒ꚡ곛뷄곰ꅁ돌ꯡ뻉교ꚨ귻꒣쑀띎뇄ꗎ꡴닎ꪺ떲ꩇꅃ 닄ꑔꅁꙢ쏾ꪺ곣ꡳ꿟떸꒤ꅁNidumolu et al.ꅝ2001ꅞ놴끑싥쏄늣띾껉땯뉻ꅁ귓껗꒽ꕱ녱ꖫ돵곣ꡳꅁ꣤꧒뻉ꑊꪺ뒼뱺꡴닎ꣃ꒣걏ꯜꚨꕜꅃ곣ꡳꕘ둎ꕌ귌ꪺꑵꝀ맪냈ꛓꢥꅁꪾ쏑걏꒺둏꧳놡맒ꪾ쏑뫴떸럭꒤ꅝSituated Knowledge Webꅞꅁꕌ귌꧒믝굮ꪺ걏꿠냷Ꟗ덴꣺녯녍깡ꪺꪾ쏑ꅂ룪랽덎ꪺ뫴룴ꅃNidumolu뭐곣ꡳ- 8 -
많뚤녪뷕ꣃ뮡ꧺꅁꪾ쏑뫞뉺꡴닎꒣덑뇄꿇ꪺ땾뎺뻉ꙝ꧳ꅵ곬ꅶ꧒ꭐꚨꪺ띳맪냈ꥍꖫ돵꓀꩒깶맪믚ꪺꑵꝀ맪냈ꅝꝙꪾ쏑걏꒺둏꧳ꅵ놡맒ꚡꪺꪾ쏑뫴떸ꅶꅞ꒧뚡꒣곛닅Ꙙ꧒교ꅃ걇ꅵ룪끔곬ꅶꖼ덑뇄꿇걏ꙝ결냵ꛦꖼ꿠왆뇓ꙡ띐꣼ꫀ라놡맒ꅂꪾ쏑ꪺꛬ롭뭐ꙁꝑꗎ떥ꙝ꿀꧒교ꅃ 돌ꯡꅁOrlikowskiꅝ2002ꅞꭨ걏곣ꡳꑀ깡덮엩땻ꚡ꒽ꕱꅁ꙯꓀꩒닕슴꙰꛳ꭐꚨꗾ뉹ꑵ땻깶ꕈꙘꝀ맪뷮ꪺꓨꚡ뙩ꛦ덮엩ꪺ곣땯ꅃ꙯ꪺ곣ꡳ둹쎸ꑆ뒲ꝇ꧳ꕀ곉ꙕꙡꪺ덮엩땻ꚡ귻ꅁꕌ귌녱맪뷮꒤ꯘ멣꒭뫘뚰엩ꙘꝀꪺ꿠ꅃꖦ귌꓀ꝏ걏ꅇ맪낵꒤뻇닟ꅝLearning By Doingꅞꪺ꿠ꅂ꣣ꚳꙀꪺ뭻Ꙑꅂ땯뒧ꗾ뉹ꙘꝀꪺ뫮껄ꅝ뙗뙖껉뚡ꥍ뚡ꪺꣳꙐꙘꝀꅞꅂ궱맯궱ꪺ꒬냊ꓨꚡꕈꓤ꯹냑뭐ꚡ돐띳ꪺ늣띾쇍뛕ꅃ꙯ꑀꙁ녪뷕ꅵ신늾돌꣎맪냈ꅶꪺꝀꩫ걏ꕏꑈ뷨뫃ꪺꅁ돌ꙮ녎ꪾ쏑신늾뗸결Ꙣ꽓ꥷꪺ놡맒ꑕꅁ닕슴ꚨ귻꙰꛳땯깩꿠ꑏꪺ륌땻ꅁ떴ꭄ돦꿂ꪺ신늾돌꣎맪냈ꅃ돌ꯡꅁꖻ뷗ꓥ녎ꑗ굺덯ꑔ귓ꪾ쏑꒺둏ꮬ멁ꪺ왛쉉뻣뉺ꚨ꙰ꫭ2-1꧒ꗜꅃ - 9 -
ꫭ2-1ꅇꑔ귓ꪾ쏑꒺둏ꖻ뷨ꪺꓱ룻 ꪾ쏑꒺둏Ꙣꪫꗳ ꪾ쏑꒺둏Ꙣ뭻ꪾ ꪾ쏑꒺둏Ꙣ꒬냊 ꖻ곣ꡳ (Knowledge Embedded in (Knowledge Embedded in (Knowledge Embedded in Object) Cognition) Interaction) ꕩ뵳뵘ꪺꓥꗳ ꒣ꕩ뵳뵘ꪺꓥꗳ ꑈ뭐ꑈꪺ랾덱 Huberꅝ2001ꅞ ꅝAchieved codified ꅝAchieved non-codified ꅝperson to person knowledgeꅞ informationꅞ communicationꅞ Wasko and ꪾ쏑꙰ꪫꗳꪾ쏑꒺둏꧳ꑈ꒧꒤ ꪾ쏑꒺둏꧳ꫀ롳꒧꒤ Farajꅝ2000ꅞedge embedded in Knowledge embedded in a KnowledgeKnowl-as-objec people community n 롧멋굮ꯡꪺꯈ왛ꪾ쏑걏ꕩn ꪾ쏑꣺ꡍ꧳귓ꑈꪺ뭻ꪾꅁn ꪾ쏑걏ꪾ뻥ꪺꫀ라맪뷮륌꡴닎꓆뵳뵘ꅝꕾ꓆결ꪫꯘꗟꙢꫀ라뫴떸쏶ꭙꑗꅁ땻ꅝSchultze, 1999ꅞꅃ ꗳꅞꅂꣃꕈꡂ왊ꓨꚡꝥ뉻ꪺꣃꕂ꒺둏Ꙣ녍깡ꢭꑗꅃ n ꪾ쏑뭐놡맒낪ꯗ곛쏶ꅁꣃꪾ쏑ꅃ n ꪾ쏑ꕵ라꙳Ꙣ귓ꑈꪺꓟ뒼꒺둏꧳꒬냊꒤ꅃ n ꪾ쏑ꡓꚳ쉈뗛꧊ꪺ냝썄ꅁ볒ꚡ꒤ꅁ냟ꚳꑈꑾꕩꕈꪾn 맪뷮ꅝPracticeꅞ걏ꑀ깍꡴ꝙ꣏걏놡맒ꪾ쏑ꅁꗧ꿠ꚳ륄ꅁꣃ빡ꑈ녎ꪾ뻥신꓆ꚨ닎ꅁ꣤ꪾ뻥뭐맪낵걏꒣ꕩꪾ쏑ꪺ곝ꩫ 껄ꙡ랾덱ꅃ ꛦ냊ꅃ ꓀돎ꪺꅃ n ꪾ쏑ꕩꕈ뽗ꗟ꙳Ꙣꅁ뭐ꑈn ꪾ쏑꒣꧶뭐ꑈꪺꛦ냊꓀n ꪾ뻥뭐맪낵걏Ꙑ껉꽂뉻ꅃ 귌ꪺꛦ냊때쏶ꅝWasko and 싷ꅁꪾ쏑뛈맯꿠ꛦ냊ꪺꑈ Faraj, 2000ꅞꅃ ꑾ꣣ꚳ띎롱ꅝWasko and n ꪾ쏑걏뚰엩꧒ꙀꙐ뻖ꚳꪺn Faraj, 2000ꅞꅃ ꒽Ꙁ끝ꅃ n ꪾ쏑걏닕슴꧒ꡰꚳꪺꪫꗳn ꪾ쏑걏귓ꑈ꧒ꡰꚳꪺꪫꗳ꙳뙱ꅃ ꙳뙱ꅃ n ꪾ쏑롧ꕾ꓆ꚨ결ꪫꗳ껉ꅁn ꪾ쏑ꗍ늣뭐꣏ꗎꖲ뚷n 롧ꗑ뙽꧱꧊ꪺꪾ쏑ꫀ롳신Ꙣꪾ쏑ꪺ신늾뭐ꙁꝑꗎ라덺륌랾덱ꅁ놵꣼ꑾ꿠뉺늾ꪾ쏑ꅁꕩꕈ궰ꝃ볧Ꙣꪺꟳꚳ껄뉶ꅃ 룑꧒뇽신늾ꪺꪾ쏑ꅃ 룪끔륌듧굴닼냝썄ꅃ n 닕슴삳늾낣랾덱ꪺ믙쎪ꅃ n ꪾ쏑신늾꒣뛈걏뭻ꪾꪺ겡냊ꅁꕂ걏ꑀ뫘ꫀ라꒬냊뭐맪믚냑뭐ꪺ겡냊ꅝBlackler, 1993ꅞꅃ 맯ꪾ쏑신늾ꪺn ꪾ쏑놵꣼ꖲ뚷뻇닟Ꙣꫀ띎뉛 롳꒤겡냊ꅝBrown and Duguid,1991ꅞ ꅃ n 귓ꑈ띎쑀ꪺ냝썄ꅃ n 귓ꑈ띎쑀ꪺ냝썄ꅃ n 귓ꑈ띎쑀ꪺ냝썄ꅃ n 뭻ꪾꅂꭈꗴ뭐랾덱ꪺ냝n 뭻ꪾꅂꭈꗴ뭐랾덱ꪺ냝썄ꅃ 썄ꅃ n 냑뭐ꫀ롳겡냊ꅃ - 10 -
ꫭ2-1ꅇꑔ귓ꪾ쏑꒺둏왛쉉ꪺꓱ룻ꅝ쓲ꅞ ꪾ쏑꒺둏Ꙣꪫꗳ ꪾ쏑꒺둏Ꙣ뭻ꪾ ꪾ쏑꒺둏Ꙣ꒬냊 ꖻ곣ꡳ (Knowledge Embedded (Knowledge Embedded (Knowledge Embedded in Object) in Cognition) in Interaction) n ꕈꪾ쏑깷ꪺꓨꚡꭐ뙩ꪾ쏑n ꯘꗟꕈ녍깡뛀궶덳떲ꪺꪾn ꣳꙐꙘꝀꪺ룪끔곬ꅃ ꪺ신늾ꅝHansen et al., 쏑ꙡ맏ꅝHansen et al., n 뗸끔라쒳ꅂ닡ꓑꯇꅃ 1999ꅞꅃ 1999ꅞꅃ 룪끔꡴닎ꪺꢤn ꪾ쏑ꪺ꓀쏾ꅂ쁸꙳뭐ꝥ뉻n 뒣꣑뗪샀많뚤ꓨꚡꅁꭐ뙩ꛢꪺꓨꚡꅃ 녍깡꒧뚡ꪺ랾덱ꅁꕈꭋ신 n ꚬ둍ꓞ삺ꅂꪾ쏑놴냉뭐뒼늾ꪾ쏑ꅃ 뱺ꮬ륌쉯ꪾ쏑깷ꅃ n ꭐ뙩ꑀ맯ꑀꪺ랾덱ꅁ꣒꙰ꅇ뗸끔라쒳ꅂe-mailꅂ륱룜ꅃ n 믝굮ꯘꗟꙀ덱ꪺꗦ뒫ꣳꥷn 굮꿠꣬꧒믝녍깡뫴룴ꪺn ꑵꝀ륌땻꒤ꪺ엜꓆ꅂ뭹ꢥꅝExchange Protocolꅞꅃ ꛬ롭ꅃ 뭐ꑨ껰ꅃ n ꪾ쏑뒣꣑뭐놵꣼ꪺ쑀n 굮꿠Ꝋꩁꦼꚹꓟ뒼볒ꚡꪺn 굮꿠뻣Ꙙ냑뭐ꪺꪾ쏑끞 ꪾ쏑뫞뉺ꪺ믙쎪 띎냝썄ꅝHuber, 2001ꅞꅃ 깴 늧ꅝ뭻ꪾꪺ냝썄ꅞꅃ 쑭ꅃ n ꫀ라ꓟ뉺ꙝ꿀ꅃ n 굮꿠ꯘꗟꭈꗴꪺ쏶ꭙꅃ n 굮꿠ꯘ멣ꫀ롳꧊꒬냊ꪺn ꙰꛳ꭐ뙩ꚳ껄ꪺ랾덱ꅃ 볒ꚡꅃ n 뫻앀ꪾ쏑뫞뉺꡴닎ꅁꙝ결n 뫞뉺ꑈꑏ룪랽뭐ꯘ멣ꫀ라n 냶빩맪뷮ꫀ롳ꪺ겡냊ꅁꙝꪾ쏑깷Ꙑ떥꧳닕슴ꪺꪾ뫴떸ꅁꙝ결ꑈꑏ룪랽Ꙑ떥결겡냊ꕩꕈ쒲냊닕슴ꪾ쏑닕슴ꪺ볒ꚡ 쏑ꅃ ꧳닕슴ꪺꪾ쏑ꅃ ꪺ꽂뉻ꅃ n 쏶ꩠ곬꽓뱸ꕈꡍꥷꪾ쏑n ꭐ뙩ꑈ믚꒧뚡ꪺ랾덱ꅃ n 뽅땯ꚨ귻냑뭐ꫀ롳겡냊ꪺ신늾ꪺꚨ껄ꅃ 띎쑀ꅃ ꓀꩒돦ꛬn 귓ꑈ n ꫀ라뫴떸ꅃ n 맪뷮ꫀ롳ꅃ n 귓ꑈ뭐ꪾ쏑ꪺ쏶ꭙꅃ n ꑈ뭐ꑈ꒧뚡ꪺ쏶ꭙꅃ n ꫀ롳뭐꒬냊ꪺ쏶ꭙꅃ ꪾ쏑꣏ꗎꪺn ꪾ쏑놵꣼ꚳ꿠ꑏꝬꚬ뵳n ꪾ쏑놵꣼걏ꝟꚳ꿠ꑏꝬn 놵꣼걏ꝟꚳ꿠ꑏꝬꚬꪾ꿠ꑏ뵘ꪺꪾ쏑ꪫꗳꅃ ꚬꪾ쏑ꅁ꣺ꡍ꧳ꚳ껄ꪺ랾쏑꣺ꡍ꧳걏ꝟ냑뭐겡냊ꅁ 덱륌땻ꅃ ꣃꭄ랾덱둎꿠셁룑ꅃ n 쏶ꩠꛛꪺꝑ꽱ꅃ꣒꙰ꅇn 쏶ꩠꛛꪺꝑ꽱ꅃ꣒꙰ꅇn 돟앷ꫀ롳겡냊ꅝvon Krogh, 뽅쁹꣮ꯗ볺ꅂ귓ꑈꙗ앁ꅂꛛ돓볺ꅂ귓ꑈꙗ앁ꅂꛛ돓1998ꅞ ꗴ띐ꅂ곛꒬ꪺ롱냈ꅃ ꗴ띐ꅂ곛꒬ꪺ롱냈ꅃ n 뱳롱ꪺ곛꒬꧊ꅂꛛ맪뉻n ꕾꙢꙝ꿀뭐끝냈ꪺ볺륓ꅃ n ꙗ앁ꅂꙡꛬ뭐롱냈ꅃ ꕂ꿠뿋꫱ꫀ롳ꅃ 뵤꣒n ꗾ뿽ꅝXerox’sꅞꪺEurekan 뛔띾뫞뉺압냝꒽ꕱꪺn 굞냪ꗛꩯꅝBPꅞꪺ맪뷮ꫀ ꡴닎ꅃ KnowledgeSpaceꅃ 롳ꅃ 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 - 11 -
닄ꑇ론 놡맒ꚡ뻇닟 놡맒ꚡ뻇닟랽ꛛꟹꯂꅝDewey, 1938ꅞ뒣ꕘꪺ맪ꗎꕄ롱ꅁ놡맒ꪾ쏑뻇겣뭻결ꪾ쏑떴맯꒣걏돦ꪫꗳꖻꢭꅁꛓ걏뭐꽓ꥷꪺꫀ라놡맒ꚳ쏶ꅁ녯덺륌꯹쓲꒬냊ꪺ륌땻ꑾ꿠꧒꽂뉻맪ꗎꪺꪾ쏑ꅃ맪ꗎꪺꪾ쏑ꕩ꿠꒺둏꧳ꪫꗳꅂ귓ꑈꪺ뭻ꪾꅂ맪엩놡맒ꅝPhysical Contextꅞ뭐ꫀ라떲멣ꅝSocial Structureꅞ꒤ꅁ롧ꗑ녍깡ꫀ롳꒬냊뭐맪뷮꒤꧒뽅땯ꛓ꯹쓲꽂뉻ꪺ륌땻ꅝBarley, 1996ꅞꅃꖿ꙰Orlikowskiꅝ2002: ꅞꪺꯘ쒳ꅁꪾ쏑걏ꡃꓑ맪뷮꒤꧒꯹쓲뙩ꛦꪺꫀ라ꚨ둎ꅂꯘ멣뭐ꙁꯘ멣ꪺ륌땻ꅁ닕슴ꪺꪾ쏑삳걏꓀뒲ꅝDistributedꅞꕂ꒺둏꧳꒬냊꒤ꅁ싇ꗑ녍깡ꡃꓩꪺ맪낵꧒꽂뉻ꪺꅃ꙰ꚹꪺ놡맒ꪾ쏑ꑀꖹꧢ싷ꑆ놡맒ꭋꖢꕨ삳ꚳꪺ믹귈ꅁꩰꕂꪾ쏑걏ꗑ뙧비ꪺ놡맒꧒쒲냊ꅝEnactꅞꅁꣃꙢ뒣꣑뭐놵ꚬ꒧뚡ꪽ놵ꪺ꒬냊꧒늾신ꅝBlackler, 1995; Tsoukas, 1996ꅞꅃ 륌ꕨꚳ곣ꡳꕈ맪뷮ꫀ롳ꅝCommunity of Practiceꅞꪺ랧꧀뮡ꧺ놡맒ꚡ뻇닟ꅃ맪뷮ꫀ롳걏ꑀ롳ꑈ싇ꗑ꯹쓲ꪺ꒬냊ꅁ꓀꓁ꢭ녋꓁곛쏶ꪺ놡ꅂꙀꙐꪺ냝썄볶놡ꅁꕈ샲녯룓믢냬ꟳ뉠ꑊꪺꪾ쏑ꥍ녍띾ꅝLave and Wenger, 1991ꅞꅃ맪뷮ꫀ롳걏늣ꗍꪾ쏑ꪺ돦ꛬ꣓릺꓀ꅁ낣ꑆ엣꧊ꪾ쏑ꕾꑝ쇴꧊ꪾ쏑ꅁ덱녠ꫀ롳라ꚳꑀ귓ꙀꙐꪺꪾ쏑믢냬ꅝBrown and Duguid, 1998ꅞꅃ룓ꪾ쏑믢냬라ꓞꚨ귻룓냝ꪺ냝썄ꅁꕈ뻣뉺ꪾ쏑ꪺꓨꚡꅁꣃꣳꝕꚨ귻꙰꛳냏꓀때ꗎꪺ띑ꩫ뭐궫굮ꪺ랧꧀ꅁꑝ산ꝕꚨ귻뉺ꕘ룓꓀ꪺꪾ쏑ꅝLave and Wenger, 1991ꅞꅃ맪뷮ꫀ롳라녱꒬냊꒤땯깩뭻Ꙑ띐녍쓝ꪺꕀ곉왛ꅁꕈ걍ꕘ룓ꫀ롳Ꙁꪺꪾ쏑ꅂ믹귈왛ꅂ띎롱ꅂ낲덝ꅂꭈ꧀ꅂꓥꗳꅂ뭹ꢥꅂ걇뭐맪냈ꅝBrown and Duguid, 1991; Dougherty, 1992ꅞꅃ 놡맒뻇닟덑뗸결ꫀ라냑뭐ꪺ륌땻ꅃꙢ덯뫘ꫀ라꓆뻺땻꒤ꅁꚳ롧엧뭐ꡓꚳ롧엧ꪺꚨ귻ꦼꚹ꒬냊뛇뮼엣꧊뭐쇴꧊ꪺꪾ쏑ꅁ뙩ꛓ맯ꗳꚳꙀ룑쓀ꅁꛓꫀ라뭐ꓥ꓆라뱶암ꚨ귻ꪺ뻇닟볒ꚡꅝLave and Wenger 1991; Tyre and von Hippel 1997ꅞꅃLave and Wengerꅝ1991ꅞ뒣ꕘꅵꙘꩫꪺꥐ쏤냑뭐륌땻ꅝLPP, Legitimate Peripheral Participationꅞꅶꪺ랧꧀ꅃꙢꕌ귌ꪺ왛쉉ꑕꅁꑈ귌믝굮맪믚냑뭐꽓ꥷꪺ녍띾ꫀ롳ꑾ- 12 -
꿠엩엧꣤ꓥ꓆ꅁꑀꖹ롧륌녍띾ꫀ롳ꪺ뭻ꕩꯡꅁꑾ꿠뙩ꑊꕌ귌꧒ꚨꪺꫀ라뫴떸ꅁꚨ귻ꖲ뚷덺륌맪믚냑뭐녍깡ꫀ롳맪낵ꪺꓨꚡꑾ꿠신늾ꪾ쏑ꅃ ꙝꚹꅁ놡맒뻇닟걏ꑀ뫘꒬냊꽂뉻ꪺ왛쉉ꅃ룓뷗쉉ꕄ녩ꡃ뫘돵냬ꅝ놡맒ꅞ뛉Ꙗ꧳돪끟ꛦ냊꒧꽓ꥷꪺꯤ뫻뭐ꛦ결볒ꚡꅝLave 1988ꅞꅃꛓꛦ냊ꅝAgentꅞ싐Ꙣ꧒덂ꪺ놡맒뭐떲멣꒤ꅁ뛬ꓞ뻉꣤ꛦ결ꪺ뛉Ꙗꅁ꒬냊꒤꒣뛈엜ꛦ냊ꪺ샴맒뭐ꕩ꣺녯ꪺ룪랽ꅁꑝ뱶암ꛦ냊ꯡꪺ떲ꩇ뭐꧒덂ꪺ떲멣ꅝBourdieu, 1977; Giddens, 1984; Nidumolu et al., 2001ꅞꅃ맪ꑗꅁ냝썄룑ꡍ라륂ꗎ덜Ꙩ맪엩놡맒ꅁꕈꭋ뉺룑ꣃ룑ꡍ띳냝썄ꅁTyre and von Hippel ꅝ1997ꅞ뒿놴끑륱ꑬꗍ늣덝돆뫻귗ꑵ땻깶ꪺꑵꝀ맪냈땯뉻ꅁ놡맒ꪾ쏑ꪺ신늾믝뿠ꑵ땻깶ꪺ뫻귗맪냈꧒ꡍꥷꅁꑵ땻깶ꖲ뚷덺륌뵵꿁ꅂꚬ뚰룪껆ꪺ꿠ꅁꙐ껉ꑝ굮륂ꗎ뉻돵뒨ꓢꕩ녯ꪺꑵ꣣ꅁ뿄ꑊꣃ뭐럭껉ꪺ놡맒꒬냊ꑾ꿠꽂뉻ꕘ꣓ꅃ 덜Ꙩ곣ꡳ녱맪뷮ꪾ뻥ꪺ왛쉉꣓뮡ꧺꪾ쏑꒺둏ꪺꖻ뷨뭐놡맒뻇닟ꅃBarleyꅝ1996ꅞ뒿롧룑쓀ꪾ쏑걏꒺둏꧳덎ꑈ귻ꪺ맪뷮럭꒤ꅃ뒫ꢥ꒧ꅁꪾ쏑걏꒺둏꧳ꕌ귌ꪺknow-howꅂ뭻ꪾ뙧비ꪫꪺ꿠ꅂ놵꣼꣫뽅뇒땯ꪺꓨꚡꅂ뽗꽓ꪺ낵궷껦ꅂꙢꙡꪺ꽓뷨맪뷮ꫀ롳륂Ꝁꪺꓨꚡ떥ꅁꗧꚳ뻇뫙꒧결놡맒ꪾ쏑ꅝNidumolu et al., 2001ꅞꅃꙝꚹꅁBarleyꯘ쒳릳덯볋ꪺ놡맒ꪾ쏑ꅝSituated Knowledgeꅞ걏꒺둏꧳꧒뿗ꪺ롧엧꒶궱ꅝEmpirical Interfaceꅞ꒤ꅁꣃ덺륌덎ꑈ귻꒣쉟ꙡꅵ쏶ꩠꅝCaretakingꅞꅶꅵ신엜ꅝTransformationꅞꅶꪺ냊멁꒬냊ꅁ놡맒ꪾ쏑ꑾ꿠녱꒣Ꙑꪺ놡맒꒤덑뮤뻉ꕘ꣓ꅁBarleyꅝ1996ꅞꪺ곣ꡳ뮡ꧺꑆꅇꅵ꧒ꚳꪺ덎ꑈ귻ꞡꙢꚹ롧엧꒶궱꒤녱ꕌ귌ꪺꑵꝀꅶꅃ ꕴꕾꅁCook and Brownꅝ1999: 387ꅞ뒣ꕘ쏾ꪺ랧꧀ꇐꪾ뻥ꅝKnowingꅞꅃꪾ뻥뭻결ꪾ쏑걏꒺둏Ꙣꑈ귌뭐꣤녱겡냊뚡ꗦ꒬냊멁ꪺ륌땻꒤ꅁ걏ꗑꛦ냊ꡃꓑꯘ멣뭐ꙁꯘ멣ꪺꫀ라ꚨ둎ꅁ걏ꑀ뫘꯹쓲맪낵ꑕꪺ늣ꪫꅝOrlikowski, 2002ꅞꅃ뒫ꢥ꒧ꅁ- 13 -
둎걏ꑈ귌녎맪믚ꪺꪬꩰ신뒫ꅝTransformationꅞꚨ결궫굮룪끔ꅝ꙰ꅇ끔뢹ꅂ맏ꅂ뙈뱸뭐볐떥ꅞꅁꕈꣳꝕꕘꅝMake senseꅞ덂뉺ꅝTake care ofꅞ냝썄ꪺ쑰떲뭐룑ꡍꓨ껗ꅝ꣒꙰ꅇ뻷뺹걇믙ꪺ뫻귗ꅞꅃꙝꚹꅁ꒺둏ꪺꪾ쏑걏꣼꣬ꗴ냈ꅂꫀ라뭐늣띾놡맒꧒쒲냊ꕘ꣓ꪺꅝKostova, 1999; Tsoukas, 1996ꅞꅁ냟ꚳ꒣쉟ꙡ뭐ꑵꝀ놡맒ꅝWorking Contextꅞ꒬냊ꑾ꿠ꚳ껄ꙡ신늾ꪾ쏑ꅝBarley, 1996; Cook and Brown, 1999; Orlikowski, 2002ꅞꅃ ꚳ꒣ꓖꪺ곣ꡳꙢꪾ쏑ꪺ꒺둏ꪺꖻ뷨뭐놡맒뻇닟ꪺ곣ꡳ믢냬꿑꿐ꅁ끞쑭ꕘ덜Ꙩ꣥ꮬꪺꪾ쏑신늾껗꣒ꅃ꣒꙰ꅇLamꅝ1997ꅞ곣ꡳꓩꖻꥍ굞냪ꪺꑵ땻깶ꪾ쏑신늾ꪺ껗꣒ꅁ덯ꑵ땻깶ꖴ뫢덺륌ꙘꝀꪺꓨꚡꗦ뒫ꦼꚹꪺꪾ쏑ꅁꕈꭋꙀꙐ덝군ꑀ뚵띳ꪺ륱ꑬ늣ꭾꅁ걏돌닗꒴땍ꖢ뇑ꑆꅃ꙯녱ꪾ쏑걏꙰꛳꒺둏Ꙣꑔ귓꒣Ꙑ뱨ꚸ놡맒ꪺ떲멣럭꒤ꅁ싇ꚹ꣓룑쓀ꪾ쏑신늾ꖢ뇑ꪺ귬ꙝꅃ궺ꗽꅁꓩꖻꑵ땻깶ꪺꪾ쏑떲멣ꅝꝙꙘꝀꪺ볒ꚡꅞ걏ꑀ뫘뒲ꝇ곛꒬궫야ꪺꙘꝀ쏶ꭙꅝ꣒꙰ꅇ곣땯덝군ꑵ땻깶뭐ꗍ늣뭳덹ꑵ땻깶Ꙣꚭ듁곣땯뚥걱ꭋ곛꒬끑뷗ꅞꅁ덯뫘ꓨꚡ꒣Ꙑ꧳굞냪ꑵ땻깶닟멄꧳ꕈ랧꧀ꅂ덝군ꅂꗍ늣Ꟈꪺ띳늣ꭾ뙽땯걹땻ꅃ꣤ꚸꅁꙢꫀ라놡맒ꓨ궱ꅁꓩꖻꑵ땻깶뛉Ꙗ덺륌ꑈ믚뫴떸신늾ꪾ쏑ꅁ덯ꑝ늧꧳굞냪ꑵ땻깶돟앷덺륌ꖿꚡꪺꓥꗳ꣓신늾ꪾ쏑ꅃ돌ꯡꅁꓩꖻ뭐굞냪ꪺ냪깡뇐꡴닎꒣Ꙑꅁ덯ꑝ뻉교ꓩꖻꑵ땻깶냵ꛦꑵꝀ껉륂ꗎ룻Ꙩꪺ롧엧ꪾ쏑ꅁ굞냪ꑵ땻깶ꭨ낾ꙮ륂ꗎꕌ귌룻보노ꪺ귬ꭨꅝ귬뉺ꅞ꧊ꪺꪾ쏑ꅃꖿꙝ결ꓩꖻ뭐굞냪덯볋ꪺꪾ쏑꒺둏꧊ꪺ꒣곛닅ꅁ돌닗교꣏굞ꅂꓩ꣢냪Ꙣꪾ쏑신늾ꓨ궱ꓞ땯덜Ꙩ띎ꕾꪺ쏸썄ꅃ EllingsenꥍMonteiroꅝ2003ꅞꙢ꺿ꯂ싥끼뙩ꛦ싥ꗍ셻Ꟊꪺ맪낵꓀꩒ꅝ녍ꩠ꧳싥ꗍ꧒벶뱧꽦꣒ꅞ꒤ꑝ땯뉻ꅁꪾ쏑걏꒺둏Ꙣ꽦ꑈ꧒놵꣼ꪺ샸땻료ꅁꕝ걁싥ꗍ꧒뱧ꪺꭋ쎱ꅂ앀ꑨꪺ럓앀곶뿽ꅂ싥깶ꪺ귣덜ꓥꗳꙕ뫘ꪺ샋엧돸ꝩ떥ꅁ덯ꪾ쏑걏뒲ꝇꙢ꽦꧐ꅂꙕ곬ꅝ꙰ꅇꓟ얦ꅂ꽦뉺떥곬ꅞꥍ맪엧ꯇ떥녍띾ꫀ롳ꪺ뫴떸럭꒤ꅃꙝꚹꅁ싥끼ꖲ뚷뒲ꝇ꧳ꙕ뎡ꪺꪾ쏑ꅁꯘꗟꑀ깍ꣳ뷕ꪺ볒ꚡꑾ꿠ꚳ껄ꙡ쒲냊ꅂ닕슴뭐신늾ꪾ쏑ꅃ - 14 -
덺륌놡맒뻇닟ꪺ뉺뷗왛쉉ꕩꕈ산ꝕꖻ곣ꡳ뉺룑ꪾ쏑ꑵꝀꪺ맪낵뭐ꪾ쏑꓀ꓨꚡꅁ덯ꑝꚳꝕ꧳싧뉍꧒뇄ꗎꪺ곬꿠ꝟꭐ뙩ꪾ쏑신늾ꪺ껄ꩇꅃꙝꚹꅁꖻ곣ꡳ꧒뇽뒣ꕘꪺ곣ꡳ냝썄걏ꅇꕢ뻉엩늣띾ꪺ돐띳놡맒ꑕꅁꪾ쏑ꮬ닕슴삳꙰꛳신늾뭐ꙁꝑꗎ꒺둏꧳ꑵ땻깶귓ꑈꪺ녍띾ꪾ쏑ꅈ놴끑닕슴뻉ꑊ돐띳ꪺꪾ쏑뫞뉺꡴닎ꅁ꿠ꝟꚳ껄신늾뭐ꙁꝑꗎ꡴닎꒤ꪺꪾ쏑ꅈ닕슴ꑓ삳꙰꛳ꭐ뙩ꪾ쏑ꑵꝀ꽂뉻꧒믝ꪺ뫻귗ꪾ쏑ꅈꙢ덯귓놴꿁ꪺ륌땻꒤ꅁꖻ뷗ꓥꪺꗘꪺ걏굮귉ꝕ꧳ꪾ쏑꒺둏ꖻ뷨뭐놡맒뻇닟ꪺ꽓꧊ꅁꕈꯤ닕슴뇄ꗎꪾ쏑뫞뉺볒ꚡ뭐곬ꪺ냝썄ꅃ결ꑆ륆ꚹ곣ꡳꗘꪺꅁꖻ뷗ꓥꕈꪾ쏑꒺둏ꖻ뷨뭐놡맒뻇닟결뉺뷗왛쉉ꅁ꓀꩒꣢깡귓껗꒽ꕱ뻉ꑊꪾ쏑뫞뉺ꪺ륌땻ꅁ싇ꕈ놴꿁ꖻ뷗ꓥ쏶ꓟꪺ곣ꡳ냝썄ꅃ 덯귓왛쉉ꑝ뒣뿴귌덝군ꪾ쏑뫞뉺ꓨ껗껉ꅁꖲ뚷ꗽꑆ룑ꪾ쏑ꑵꝀ놡맒뻇닟ꪺ륌땻ꅃLave and Wengerꅝ1991ꅞꕘꪾ쏑걏뒲ꝇ꧳ꫀ라뫴떸꒤ꅁꣃ뚷ꅵ녱ꥐ쏤냑뭐ꅁꙁꙘꩫ뙩ꑊ껖ꓟ륌땻ꪺ랧꧀ꅃꅶ꣒꙰ꅇ럭ꪾ쏑ꑵꝀꑊ걙녍띾믢냬껉ꅁꪾ쏑쎦곉뭐ꪾ쏑믢냬라Ꙑ껉꽂뉻ꅁ덯녍띾믢냬라쁈뗛맪낵ꪺ륌땻꯹쓲ꙡꚨ뭐면꓆ꅁ룳쎦곉ꪫꗳꅝBoundary Objectꅞꕩꕈꭐ뙩룳뙖꒣Ꙑ믢냬꒧뚡ꪺꪾ쏑신늾ꅝCarlile, 2002, 2004; Dougherty, 1992ꅞꅃꕴꕾꅁ뗘ꑈ뻇ꓨꕀꅂ붲뉑뇹ꅂ쎹꙰ꅝ2005ꅞꪺ맪쏒곣ꡳꑝ땯뉻Ꙣꪾ쏑ꖫ돵뻷꣮꒤ꅁꯘꗟ낪ꯗꫀ라꡴떸ꪺ쏶ꭙ꧊뻷꣮ꅁ뵔맪ꚳꝕ꧳ꪾ쏑돐덹볒ꚡꅝꪾ쏑꒧띪둍ꅂ쉞꣺ꅂ늾신뭐꓀ꅞ껄뉶꒧땯뒧ꅃ뒫ꢥ꒧ꅁ럭닕슴쑶ꪧ쁵뛕녎꣺ꡍ꧳뻣Ꙙꙕꪾ쏑ꫀ롳ꪺꪾ쏑껉ꅁꢺ믲닕슴둎ꖲ뚷냶빩ꪾ쏑ꑵꝀ꒬냊뭐놡맒뻇닟ꅁꕈꭋ뒣ꪾ쏑ꑵꝀꢳ덴뻣Ꙙꪾ쏑ꪺ꿠ꑏꅝDyer and Singh, 1998; Powell, 1990ꅞꅃ - 15 -
닄ꑔ론 맪뷮꒤ꪾ뻥 냲꧳ꑗ굺맯ꪾ쏑꒺둏ꪺꖻ뷨뭐놡맒뻇닟ꪺ놴끑ꅁꖻ뷗ꓥ뙩ꑀꡂ뒣ꕘꕈꑕ꒭귓ꗟ뷗ꪺ냲슦ꅇ궺ꗽꅁꪾ쏑걏귓ꑈ쇴꧊ꪺꅂꙝꑈ쏾뭻ꪾꛓ꙳Ꙣꅁꖦ꒣꧶신꓆ꚨ결엣꧊ꪾ쏑ꅝPolanyi, 1966ꅞꅆ닄ꑇꅁꪾ쏑뭐맪뷮걏꒣ꕩ꓀돎ꪺꅝOrlikowski, 2002; Wenger, 1998ꅞꅆ닄ꑔꅁ맪뷮꒤ꪾ뻥뭐뻺ꕶ꿟떸꧒덂ꪺ놡맒ꚳ쏶ꅁ믝뭐놡맒꒬냊ꑾ꿠꯹쓲ꙡ꽂뉻ꪾ쏑ꅃꛓ뱳롱ꪺ놡맒ꅝContextꅞ꽁맪엩ꅂꫀ라ꅂ걆ꩶꅂꓥ꓆떥ꅝContu and Willmott, 2003; Tyre and von Hippel, 1997ꅞꅆ닄ꕼꅁ띐ꪾꪺꓱ꿠ꪾ륄ꪺꙨꅁꪾ륄ꪺꓱ꿠ꫭ륆ꪺ쇙굮Ꙩꅁꫭ륆ꪺꑓꓱ꿠뱧ꕘꪺ쇙굮ꙨꅝSnowden, 2002ꅞꅆ닄꒭ꅁꪾ쏑걏Ꙣ꽓ꥷꪺ놡맒꒤ꙘꝀꅂ곛꒬뻇닟꧒꯹쓲꽂뉻ꪺꅝLave and Wenger, 1991ꅞꅃ덯꒭귓뷗굺걏곛쏶ꛓꭄꞹꗾꙡ뽗ꗟꪺꅁꕈꑕꖻ뷗ꓥ끷맯덯꒭귓뷗쉉Ꝁ뙩ꑀꡂꪺ뮡ꧺꅃ 닄ꑀꅂꖻ뷗ꓥ뭻결ꪾ쏑걏귓ꑈ쇴꧊ꪺꅁ걏ꙝꑈ쏾ꪺ뭻ꪾꛓ꙳Ꙣꅁꖦ꒣꧶신꓆ꚨ결엣꧊ꪾ쏑ꅝPolanyi, 1966ꅞꅃ덜Ꙩ뻇둠돕싅ꖧꅝPolanyi, 1966ꅞ꧒뒣ꕘ쇴꧊ꪾ뻥ꅝTacit Knowingꅞꪺ꿟떸꣓곣ꡳꪾ쏑ꪺꖻ뷨ꅁ꒣Ꙑ꧳Nonaka뻇ꕄ녩ꪾ쏑ꕩꕈꕾ엣꓆ꅝExternationꅞꅁ돕싅ꖧ덯겣뻇ꑝ뭻결ꪾ쏑걏뒲ꝇꙢ닕슴ꙕ덂ꅁꕂ뭐ꪾ쏑ꑵꝀꪺꓟ뒼볒ꚡꚳ쏶ꅝTsoukas and Vladimirou, 2001; Walsham, 2001; Tsoukas, 2003ꅞꅃ돕싅ꖧꅝPolanyiꅞ뭻결ꑈ귌걏덺륌쇴꧊ꪺꑏ뙱ꅝTacit Powerꅞ꣓륆ꚨꪾ뻥ꅝKnowningꅞꪺ놡ꩰꅁ롧ꗑ맪믚ꪺ엩엧꣓뭻쏑뙧비ꪺꕀ곉ꅃ룛꙰돕싅ꖧꅝPolanyiꅞꓥ뎹꒤꧒뒣ꅃ I shall reconsider human knowledge by starting from the fact that we can know morethan we can tell. ꅝp4ꅞ … the outcome of an ꅝindividual’sꅞ active shaping ofexperience performed in the pursuit of knowledge. This shaping or integrating I hold to be the great and indisputable tacit power by which all knowledge is discovered and, once discovered, is held to be true.ꅝp6ꅞ - 16 -
돕싅ꖧꅝPolanyiꅞꙢꯡ꣓ꪺꝀꭾ꒤ꅁ맯덯볋ꪺ엣꧊ꪾ쏑뒣ꕘꕌ귓ꑈꪺ왛쉉ꣃꧺ뵔ꕘꅇꅵꡓꚳꯈ왛엣꧊ꪺꪾ쏑꿠닦싷귓ꑈ쇴꧊ꪺꪾ뻥ꛓ뽗ꗟ꙳Ꙣꅶꅃ ‘The ideal of a strictly explicit knowledge is indeed self-contradictory; deprived of their tacit coefficients, all spoken words, all formulae, all maps and graphs, are strictly meaningless. An exact mathematical theory means nothing unless we recognise an inexact non-mathematical knowledge on which it bears and a person whose judgement upholds this bearing.’ ꅝ1969, p195ꅞ. 귌ꯤ돕싅ꖧꅝPolanyiꅞ덯볋ꪺ귵뻇왛쉉ꅁꑝ뒣뿴귌뷨뫃뻉ꑊꪾ쏑뫞뉺꡴닎맪ꛦꑗꪺ냝썄ꅃ꒣ꕩ뿐ꢥꅁ꧒ꚳ룪껆깷ꅂ뷗뻂ꪺ곶뿽ꅂFAQꪺ뻣뉺ꅂ뵵ꑗ룪끔꣓랽e-mailꪺ꒺깥ꞡ걏엣꧊ꪺꪾ쏑ꅆ엣땍ꙡꅁ덯ꪾ쏑꒣떥Ꙑ꧳ꑈ귌ꢭ뻺꣤맒ꪺ꽵맪꧊ꅁꕈ띐꣼닄ꑀ뉻돵꧒엩엧ꪺ쇴꧊ꪾ뻥ꅃ귌꒣롔굮ꯤ뻣뉺덯룪껆깷ꅂ뷗뻂ꪺ곶뿽ꅁ맯꧳ꣳꝕꕌꑈ꣺녯쇴꧊ꪾ뻥ꪺ맪뷨띎롱ꅁ귌곛ꭈ덯꣺ꡍ꧳뭐꣏ꗎ꒧뚡ꪺ쇴꧊ꪾ뻥걏ꝟꚳ빁럭ꪺ덳떲ꅁ걏ꝟ꿠뒣꣑띳ꪫꓞ끟꣤ꕌ꣏ꗎꪺ뾳뷬ꅃ 닄ꑇ귓뷗굺걏ꪾ쏑뭐맪뷮걏꒣ꕩ꓀돎ꪺꅃ꒣뛈돕싅ꖧꅝPolanyiꅞꪺꝀꭾꓤ꯹덯볋ꪺ뷗뷕ꅁ덜Ꙩ닕슴곣ꡳ믢냬ꪺꓥ쑭ꑝ꯹곛Ꙑꪺ왛쉉ꅃ꣒꙰ꅇWengerꅝ1998ꅞ녍ꩠ꧳롳엩ꛓ뒣ꕘ맪뷮ꫀ롳ꪺ왛꧀ꅝCoP, Communities of Practiceꅞꅁ맪뷮ꫀ롳ꪺ랧꧀ꑝ걏냲꧳맪뷮ꅂ놡맒뻇닟꧒구ꗍꕘ꣓ꪺꅁOrlikowskiꅝ2002ꅞꑝ뗸ꪾ뻥뭐ꪾ쏑걏곛꒬ꯘ멣ꪺꅃꪾ뻥ꅝKnowingꅞ걏꣓ꛛ꧳ꑈ귌꯹쓲ꪺ꒬냊꧒뽅땯ꕘ꣓ꪺꅁꛓꕂ라꯹쓲면뙩ꑕꕨꅁꛓꯈ왛ꪺꪾ쏑ꅝKnowledgeꅞ뛈ꕵ걏맪낵ꛦ결ꪺ볈껉늣ꪫ뵽ꑆꅃ ‘It leads us to understand knowledge and practice as reciprocally constitutive, so that it does not make sense to talk about either knowledge or practice without the other …a perspective that focuses on the knowledgeability of action, that is on knowing ꅝa verb connoting action, doing, practiceꅞ rather than knowledge ꅝa noun connoting elements, facts, processes, dispositionsꅞ. ꅝpp250-1ꅞ - 17 -
닄ꑔ귓뷗굺걏Ꙣ맪뷮꒤ꪾ뻥뭐뻺ꕶ꿟떸꧒덂ꪺ놡맒ꚳ쏶ꅁꖲ뚷뭐덯놡맒ꅝContextꅞ뙩ꛦ꒬냊ꑾ라꽂뉻맪ꗎ꧊ꪺꪾ쏑ꅁ뱳롱ꪺ놡맒ꕝ걁맪엩ꅂꫀ라ꅂ걆ꩶꅂꓥ꓆떥ꅁꑝ둎걏녍깡ꪺ꒬냊걏ꗑ꒺둏ꪺꓥ꓆ꅂ앶ꑏ뭐ꫀ라쏶ꭙ꧒쒲냊ꅁꙐ껉ꑝ꣼꣮꧳덯놡맒ꙝ꿀뱶암ꅝContu and Willmott, 2003ꅞꅃTyre and von Hippelꅝ1997: ꅞꑝꕘ뫻귗ꑵꝀ꒤ꅁꑵ땻깶롧녠믝굮ꙢꙨ엜ꪺ놡맒꒤맪낵ꅁ꒣쉟ꙡ뭐놡맒늣ꗍ꒬냊꧊ꪺ맯룜ꅁꙐ껉떽ꗎ뉻돵ꪺꑵ꣣ꅂ룪랽ꅂ뵵꿁떥ꅁ냝썄ꪺ룑ꡍꑾ꿠ꚳ꧒깩샲ꅃꫀ라뻇깡Barleyꅝ1996ꅞ뫙덯볋ꪺ꒬냊결ꅵ롧엧꒶궱ꅝEmpirical Interfaceꅞꅶꅁꪾ쏑ꕵ꿠꙳Ꙣ꧳ꅵ롧엧꒶궱ꅶꣃꙢꚹ꒶궱꒤늣ꗍ띎롱ꅃꛓꓥ꓆닕슴뻇Cook and Brownꅝ1999ꅞꭨ떹ꑆꕴꑀ귓ꚳ뷬ꪺ룠쓀ꅁꕌ귌뫙덯뫘꒬냊걏ꪾ쏑뭐놡맒ꪺ돐ꗍ끟뭒ꅝGenerative Dancingꅞꅃꕌ귌뭻결ꪾ쏑ꅝKnowledgeꅞ뭐놡맒ꅝContextꅞ꙳Ꙣ뗛ꑀ뫘냊멁ꪺ꣑믝쏶ꭙꅁ꣢ꙕꛛ뽗ꗟ꙳Ꙣꭋ때ꩫ늣ꗍꗴ꛳맪냈ꑗꪺ껄ꗎꅁ냟ꚳ럭꣢녃깐끟뭒꒧껉ꅁꪾ쏑ꑾ꿠ꗎ꒧꧳돐띳ꅂ땯뒧ꑏ뙱ꅃ둎꙰Tyre and von Hippelꅝ1997: -73ꅞꪺ쓄굺ꅇ ꅵ쇴꧊ꪾ쏑걏꽏ꙌꙢ닕슴놡맒꒧꒤ꅁꙝ결ꡃꑀ귓ꪬꩰ뎣라뽅끟걙뫘ꯤꛒ뭐ꛦ냊ꪺ볒ꚡ…뫻귗겡냊Ꙣ귾료땯ꗍꅂ땯ꗍꙢ꒰믲볋ꪺ놡맒ꅁ둎라ꡍꥷꑆꑵ땻깶럭껉꿠낵꒰믲뭐꿠뻇꣬꒰믲ꅃꟳ궫굮ꪺ걏ꅁ놡맒ꑝꡍꥷꑆ귾ꑈꕩꕈ곛륊ꅂ꒬냊ꅁꛓꕂ꒬냊녎걏꙰꛳뫸녋ꪺ깩뙽…ꅶ 닄ꕼ귓뷗굺걏띐ꪾꪺꓱ꿠ꪾ륄ꪺꙨꅁꪾ륄ꪺꓱ꿠ꫭ륆ꪺ쇙굮Ꙩꅁꫭ륆ꪺꑓꓱ꿠뱧ꕘꪺ쇙굮ꙨꅃStaceyꅝ2001ꅞꕄ녩ꪾ쏑걏ꑀ뫘곛쏶ꪺ뇀면륌땻ꅝActive Process of Relatingꅞꅁꡓꚳꑈ꿠냷꽵ꖿ뻖ꚳꪾ쏑ꅁꪾ쏑ꖻꢭꑝ때ꩫ덑쁸꙳뭐덑뫞뉺ꅃ맪뷮꒤ꪾ뻥ꙝ결꽁ꑆ꒺깥ꅝContentꅞꅂ걇ꅝNarrativeꅞ뭐놡맒ꅝContextꅞꑔ뿹뫮뷆싸ꪺ쏶덳ꅁ꧒ꕈꙢ둹굺걏뵳뵘ꪾ뻥ꪺ륌땻꒤셠걏ꚳ꧒ꭝ궭ꅁꕌ맯꧳ꪾ쏑ꑝꚳꑕ궱ꪺꢣ룑ꅃ Knowledge is not a "thing", or a system, but an ephemeral, active process of relating. If one takes this view then no one can own knowledge. Knowledge itself cannot be stored, nor can intellectual capital be measured, and certainly neither of them can be managed ꅝStacey, 2001ꅞ. - 18 -
귌ꑝꙞ압Snowdenꅝ2002ꅞ뷗굺ꪾ쏑ꖻ뷨ꪺꗙ곞껉땯뉻ꅁSnowden ꅝ2002ꅞꕘꅵ귌ꪾ륄ꪺ셠걏ꓱ귌꧒꿠ꫭ륆ꪺ쇙굮Ꙩꅁ귌꧒꿠ꫭ륆ꪺ셠걏ꑓꓱ꿠뱧ꑕꪺ쇙굮Ꙩꅝ돕싅ꖧꅁPolanyi 1966ꅞꅶꅃꩰꕂ뱧ꑕ꣓ꪺꪫꗳꑷ롧ꑓ걏롧륌귓ꑈꯤꯡꪺꪾ쏑ꅁ꒣걏슲꓆둎걏뉋ꩯꕛ빌ꛓ닦싷꽵맪ꪺ롧엧귬ꥬꪺ띑ꩫꅁ뺨뫞ꚳꖦꪺ믹귈꧊ꅁ덯볋ꪺ륌땻꒣ꫡ껉뚡ꅁꕂ라뱶암ꯡ꣓ꪾ쏑ꙁꝑꗎꪺ놡맒ꅃ We can always know more than we can tell, and we will always tell more than we can write down. The nature of knowledge is such that we always know, or are capable of knowing more than we have the physical time or the conceptual ability to say. …The process of writing something down is reflective knowledge; it involves both adding and taking away from the actual experience or original thought. ꅝSnowden 2002, ꅞ 덯볋ꪺ뷗쉉ꑝꓞ땯귌ꯤ닕슴삳룓꙰꛳뫞뉺ꪾ쏑ꅁ걊땍ꪾ륄ꪺꓱꫭ륆ꪺ쇙굮Ꙩꅁꫭ륆ꪺꑓꓱ뱧ꕘꪺ쇙굮Ꙩꅁ닕슴꙰꛳뫞뉺귓ꑈ쇴꧊ꪺꪾ쏑ꅁꑓ삳룓뇄ꗎ꛳뫘뫞뉺ꪾ쏑ꪺ볒ꚡꥏꅈꛓ꧒뻉ꑊ룪끔꡴닎ꪺꢤꛢ걏ꕈ뫞뉺ꪾ쏑ꪫꗳꅈꗧ걏륂ꗎ곬ꭐ뙩ꚳ껄ꙡ랾덱ꅝHayes and Walsham, 2001ꅞꅂꑈ믚꒧뚡ꪺ꒬냊ꅝBoland and Tenkasi, 1995ꅞ뭐녪꓆ꫀ라뫴떸ꪺ쏶ꭙꅝConstant, Sproull and Kiesler, 1996; Wasko and Faraj, 2000ꅞꅃ 돌ꯡꅁ귌ꟳ뙩ꑀꡂ땯깩ꕘꖻꓥꪺ뷗굺냲슦ꅁꅵ맪뷮꒤ꪾ뻥ꅶ걏Ꙣ꽓ꥷꪺ놡맒꒤덺륌ꙘꝀ뭐놡맒뻇닟꧒꽂뉻ꪺꅁ냑뭐ꪾ쏑ꫀ롳ꪺꫀ라꒬냊ꑾ걏ꕄ굮ꪺ뻇닟ꓨꚡꅃLave and Wenger ꅝ1991ꅞꚳ뷬ꪺ깥덯볋ꪺ맪냈ꫀ롳결ꑀ뫘ꅵꙘꩫꪺꥐ쏤냑뭐ꅶꅁ덯ꚳ쉉릳뻇깻꣮ꑀ볋ꅁ띳뙩ꑵ땻깶ꖲ뚷ꗽ꣺녯룪뉠ꑵ땻깶ꪺꙘꩫ뭻ꙐꅝGaining Legitimate Identityꅞꅁꗽꗑꥐ쏤ꪺꅝPeripheralꅞꖴ싸ꑵꝀ낵끟ꅃꙢ껉뚡냑뭐ꪺ륌땻꒤ꅁ띳뙩ꑵ땻깶떥꣬ꛐ셬싗몡껉ꭋꕩ싷뙽ꥐ쏤ꅁ뙩ꛓ냑뭐ꅝParticipatingꅞ껖ꓟꑵꝀꅃ꙰Brown and Duguidꅝ1991ꅞ꧒ꢥꅁ귌굮맥ꅵ낵- 19 -
꒤뻇닟ꅶ꧳놡맒꒧꒤ꅝFostering Learning-in-Working in Situꅞꅁ뻇닟둎걏굮ꣳꝕ띳뙩ꑈ귻ꟳꟖꪺ뿄ꑊ맪냈ꫀ롳꒧꒤ꅁ꣏녯ꫬ뻇꿠덑ꅵꙘꩫ뭻Ꙑꅶꅁ꿠ꢳ덴냑뭐ꥐ쏤ꑵꝀꅃ엽띳뙩ꑈ귻꿠싇ꗑꫀ롳꒬냊꒤ꅁ덺륌ꙕ뫘놡맒신늾룪뉠ꑈ귻ꢭꑗꪺꪾ쏑ꅃꣃꕂꙢꕌ귌꣺녯ꪾ쏑ꪺ륌땻꒤ꑝ꿠뿄ꑊ룓ꫀ롳ꪺ녍띾ꓥ꓆ꅝEnculturationꅁꢣLave and Wenger, 1991ꅞꅃ둎꙰Tsoukasꅝ2003ꅞ맯쇴꧊ꪾ쏑ꪺ쓄굺ꅇ ‘Tacit knowing cannot be “captured”, “translated” or “converted”, but only displayed and manifested in what we do. New knowledge comes about not when the tacit becomes explicit, but when our skilled performance is punctuated in new ways through social interaction’. ꅝp410ꅞ 셠걁ꛓꢥꅁ귌뗸맪뷮꒤ꪾ뻥ꅝKnowing in Practiceꅞ결ꑀ뫘귓ꑈꫀ라꓆ꪺ뻺땻ꅁꪾ뻥뭐맪뷮걏꒣ꕩ꓀돎ꕂ꒺둏꧳놡맒ꪺꅁꗧ라쁈뗛꧒덂ꪺ놡맒ꛓ쒲땯띳ꪺꪾ뻥ꅃꙢ띐ꪾꪺꓱ꿠ꪾ륄ꪺꙨꅁꪾ륄ꪺꓱ꿠ꫭ륆ꪺ쇙굮Ꙩꅁꫭ륆ꪺꑓꓱ꿠뱧ꕘꪺ쇙굮Ꙩꪺ놡ꩰꑕꅁ냑뭐ꪾ쏑ꫀ롳ꪺꫀ라꒬냊ꑾ걏ꕄ굮ꪺ뻇닟ꓨꚡꅃꙢꖻ뷗ꓥ꒤ꅁ귌ꝑꗎꪾ쏑꒺둏ꪺꖻ뷨뭐놡맒뻇닟땯깩ꚨ결ꖻ뷗ꓥꪺ곣ꡳ걛멣ꅁꛓ맪뷮꒤ꪾ뻥덯귓뉺뷗걛멣뻉ꓞꖻ뷗ꓥꪺ곣ꡳꓨꙖꅁ싇ꚹ뉺뷗걛멣꣓꓀꩒ꅂꓱ룻꣢귓귓껗룪껆ꪺ깴늧꧊ꅃ꿷녎ꚹ랧꧀꧊걛멣뻣뉺ꚨꫭ2-2꧒ꗜꅃ결륆ꖻ뷗ꓥꪺ곣ꡳꗘꪺꅁ귌믝굮꓀꩒ꪾ쏑ꡳ뎺걏꙰꛳꒺둏Ꙣ녍깡ꪺ맪뷮뭐놡맒뻇닟꒤ꅁꪾ쏑ꑓ걏ꛦ냊꙰꛳뭐덯놡맒꒬냊꒤꯹쓲꽂뉻ꅃ귌Ꙣꑕꑀ귓뎡꓀녎뮡ꧺꖻꓥꪺ곣ꡳ덝군ꅁꣃꕈ맪뷮꒤ꪾ뻥결냲슦뙩ꛦ뷨꧊룪껆ꪺ꓀꩒ꅃ - 20 -
ꫭ2-2ꅇ맪뷮꒤ꪾ뻥ꅝknowing in practiceꅞꪺ뷗굺 맪뷮꒤ꪾ뻥 ꕄ녩 ꅝKnowing in Practiceꅞ ꅝArgumentsꅞ ꪾ쏑뭐귓ꑈ꓆ꪺ뭻ꪾꚳ쏶 ꪾ쏑걏쇴꧊ꕂ뒲ꝇ꧳ꑵꝀ귓ꑈ뭻ꪾ럭꒤ꅃ ꪾ쏑뭐맪뷮걏꒣ꕩ꓀돎ꪺ ꪾ쏑뭐ꛦ결걏곛꒬ꯘ멣ꪺꅃ 맪뷮꒤ꪾ뻥뭐꧒덂ꪺ놡맒ꚳ쏶ꅁ뚷뭐덯놡맒꒬냊ꪾ쏑꒺둏꧳ꑈ뭐놡맒ꪺ꒬냊 ꑾ라꽂뉻맪ꗎ꧊ꪺꪾ쏑ꅃ뱳롱ꪺ놡맒ꕝ걁맪엩ꅂꫀ라ꅂ걆ꩶꅂꓥ꓆떥ꅃ ꪾ륄ꪺꓱꫭ륆ꪺ쇙Ꙩ 띐ꪾꅂꯤꛒꅂꛛ땍ꫭ륆ꅝ뮡ꅞ뭐뱧Ꝁ걏ꚳ깴늧ꪺꅃ 냑뭐ꫀ롳ꪺ뻇닟ꓨꚡ ꪾ쏑걏ꙢꙘꝀꪺꫀ라꒬냊꒤꧒ꙀꙐꯘ멣ꪺꅃ 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 - 21 -
닄ꑔ뎹 곣ꡳꓨꩫ 닄ꑀ론 귓껗곣ꡳꩫ ꖻ곣ꡳ뇄ꗎ귓껗곣ꡳꓨꩫ꣓꓀꩒ꪾ쏑꒺둏ꖻ뷨ꪺ냝썄ꅁ귓껗곣ꡳ걏뷨꧊곣ꡳꕄ굮ꪺꫭ뉻ꓢꩫꅃYinꅝ1989ꅞ뒿뒣귓껗곣ꡳꕩꕈꙢ맪믚ꪺ놡맒ꑕ놴꿁꽵맪ꪺꫀ라뉻뙈ꅁꓗ꣤꽓ꝏ끷맯곣ꡳ꙰꛳ꅝhowꅞ뭐결꒰믲ꅝwhyꅞꪺ냝썄ꅁ귓껗곣ꡳ뵔맪ꕩꕈꚬ뚰Ꙩꓨꪺ쏒ꅁ걏ꑀ뫘ꛛ땍ꛓꭄ놱꣮엜볆ꪺ곣ꡳꓨꩫꅃꙝꚹꅁ귓껗곣ꡳꩫ꽓ꝏ빁ꗎ꧳놴꿁띳ꪺꫀ라뉻뙈ꅁ덺륌ꗍ냊ꪺ껗꣒놡뒺ꅁꕏ얪ꗑ닓론꒤엩라ꑈꪺ띎맏ꅂ띐쒱ꫀ라뱨궱ꪺ뱶암ꅁꙁꗑꑈꪺ롧엧ꓹ걱꒧꒤ꅁ꣏귬ꖻ띴ꪺ뉻뙈꙰ꓵꕅ뽕ꑀ꿫ꚳꑆ룻뉍뒷쉁ꭇꪺ띎롱ꅝꥼ멡ꙷꅁ2001ꅞꅃ ꕈ귓껗뙩ꛦ뷨꧊곣ꡳꕩ꓀결맪쏒뭐룠쓀꣢뫘ꕄ굮ꪺꓨꩫꅝ룔ꢣDyer and Wilkins, 1991ꅞꅃꑀ뫘ꓱ룻낾궫ꕈ맪쏒귵뻇ꪺ냲슦꣓꓀꩒뷨꧊룪껆ꅁꓱ룻낾궫꓀꩒ꚡꪺ낵ꩫꣃ녪뷕ꕈ멣꿀ꅝConstructꅞ꣓꓀꩒귓껗ꅝ꣒꙰ꅇEisenhardt, 1989덯겣뻇ꅞꅁꚹ쏾ꪺ곣ꡳꚳ룻쑙싔ꪺ곣ꡳ덝군ꅃꕴꑀ뫘ꕄ녩ꕈ룠쓀뻇결냲슦ꅁ싇뗛걙ꑀ귓뉺뷗ꪺꢤꯗ꣓뮡ꧺ꧒왛맮ꪺ뉻뙈ꅁꙐ껉ꕙ엣걇ꪺ녩ꑏꅝDyer and Wilkins, 1991ꅞꅃ꧒ꕈ뷨꧊곣ꡳꩫ걏ꑀ뫘ꅵ룠쓀ꅶꪺ곬뻇ꅁ엽곣ꡳꕩꕈ덺륌뉠ꯗ둹굺ꅝThick Discriptionꅞ꓀꩒귓껗ꪺꫀ라뉻뙈ꅁꕈ슽쒶쒭ꝴ꣤꒤ꪺ띎뉛ꅝMeaningꅞꅃ꙰ꚹꅁ귌ꭋꕩꕈ맯귬꣓꒣뉍랡ꪺ랧꧀뙩ꛦ룠쓀ꅁꕈ뙩ꑀꡂ셁룑꣤꒤꧒쇴ꝴꪺ띎롱ꅝHsiao, 2006ꅞꅃꙝꚹꅁ룠쓀뻇녪뷕곣ꡳ꒣삳꣼꣬멣꿀ꪺ궭꣮ꅝ엽ꑈꕵ곝꣬걙꽓ꥷꪺ엜볆ꅁꛓ곝꒣꣬뉻뙈ꪺꗾ뮪ꅞꅁ삳룓굮덺륌귓껗꒤ ꅵ걇ꅶ ꪺ놡론ꅁꑾ꿠엽ꑈꙢ꓀꩒냝썄껉꒣라륪싷ꫀ라놡맒ꅁꛓ낵ꕘꕈ낾랧ꗾꅂ뵍ꑬ멎뙈ꪺ떲뷗ꅃ뺨뫞ꑇ뫘Ꝁꩫꙕꚳ쁵꿊쉉ꅁꖻ뷗ꓥ곣ꡳ꒤꧒뇄ꗎꪺꓨꩫ룻낾Ꙗꯡꅁꙝ결귌ꪺꗘꪺꙢ뮡ꧺ뇢샟ꪺꑵ땻깶꒧뚡ꪾ쏑신늾꧒궱셻ꪺ냝썄ꅁꛓꭄꕈ멣꿀꣓ꯘ멣낲뮡ꅝHypothesesꅞꅃ - 22 -
결ꑆꙞ떪ꖻꓥꪺ곣ꡳ냝썄ꅁ귌뇄ꗎ룠쓀ꮬꪺ귓껗곣ꡳꓨꩫꅃ룠쓀ꮬꪺ귓껗곣ꡳ뭻결뉻뙈ꑄ걏ꑈ귌꧒ꫀ라ꯘ멣ꛓꚨꪺꅆꙝꚹꅁꖻ곣ꡳꪺꕄ굮ꗘꪺ걏듁뇦꿠냷뉠ꑊꑆ룑ꪾ쏑ꑵꝀ꙰꛳Ꙣꛛ땍ꪺ놡맒ꑕ뙩ꛦꪾ쏑신늾ꅂꪾ쏑ꣳ뷕뭐ꪾ쏑ꙁꝑꗎꪺ겡냊ꅁ싇ꚹ겡냊ꙀꙐ뇆낣뻷ꕸꪺ늧녠ꪬꩰꅃꖻ곣ꡳ꧒ꚬ뚰ꪺ뫻귗걇ꓞꢥ뎣걏Ꙣꗐ뎥꒤뭐꣼던꒬냊ꑕꪺ룪껆ꅁ귌뺨뙱녱꣼던ꪺ왛쉉꣓룠쓀덯걇ꪺ띎뉛ꅁ뉠ꯗ둹뱧뭐룠쓀뫻귗걇굉ꯡꪺ떲멣ꅁ결ꑆ녎얪녡ꑊ뉻돵ꣃ꽁ꑊꖻꓥꪺ룠쓀륌땻ꅃꙝꚹꅁꓥ꒤빁럭ꪺꓞꢥ뭐뗻뷗뵔맪ꕩꕈꝥ뉻곣ꡳ뭐꣼던꒬냊ꪺ륌땻ꅃꕈꑕ녎덶ꑀ뮡ꧺ곣ꡳꪺ덝군ꅂ룪껆ꚬ뚰륌땻ꅂꝇꞽ뭐곣ꡳ돵냬ꅁ돌ꯡꑝꕈ꽵맪ꯗꅂꙘ뉺ꯗ뭐Ꝑꯗꕈ뮡ꧺꖻ뷗ꓥ뮡ꩁꪺ륌땻ꅝKlein and Myers, 1999ꅞꅃ - 23 -
닄ꑇ론 룪껆꣓뭐랽ꗐ뎥롧엧 귌ꪺ뷨꧊룪껆ꚬ뚰꣓랽ꕝ걁꣼던꒽ꕱꪺ색껗ꅂꓥꗳ돸뻉ꅂ꡴닎꒤ꪺ룪껆뭐꣼던궱맯궱ꪺꑦ쁙맯룜ꅃ귌Ꙣ2002꙾3ꓫ2006꣬2ꓫ뚡던뷍ꑆ63ꑈꅝꙀ군83ꑈꚸꪺ뉠ꯗ던뷍ꅞꅁꙐ껉ꑝꙢ2004꙾4ꓫꛜ2005꙾10ꓫ뙩ꛦ닄ꑇ귓껗ꪺ뉠ꯗ던뷍ꅁ던뷍ꑆ12ꑈꅝꙀ군26ꚸꅞ ꅝ룔ꢣꫭ3-1ꪺ뮡ꧺꅞꅃꕄ굮ꪺ던뷍맯뙈꓀결ꑔ쏾ꅇ닄ꑀ쏾결꣢깡귓껗꒽ꕱ뇀냊ꪾ쏑뫞뉺ꪺꑈ귻ꅁ귌던냝ꪾ쏑뫞뉺많뚤뙗륌4ꚸꕈꑗꅁꗘꪺ걏결ꑆꕒꗷꑆ룑ꪾ쏑뫞뉺ꪺ륂Ꝁ놡ꅃ닄ꑇ쏾맯뙈결ꕢ뻉엩ꑵ땻깶ꅁꕝ걁뉻돵ꑵ땻깶ꅝ덝돆꣑삳냓ꅞꕈꯈꓡ뫝ꪺ덝돆뭐뭳땻ꑵ땻깶ꅝ뭳덹뱴냓ꅞꅃ닄ꑔ쏾맯뙈결뭐꒽ꕱꚳ쏶ꪺꕾ뎡ꑈ귻ꅁ꣒꙰ꅇꯈꓡꅂ꣑삳냓ꅂ덝돆냓ꅂIC덝군ꑈ귻ꅋ떥ꅃꚹꑔ쏾꣼던꣤슾ꛬ뭐굉뒺덑냝꣤맪믚ꪺꑵꝀ꒺뉛ꅂ뫻귗뭐늧녠뇆낣ꪺ륌땻ꅂꪾ쏑뫞뉺녍껗뻉ꑊꪺ륌땻뭐ꑵ땻깶륂ꗎ끔꡴닎ꪺ롧엧떥떥ꅃ Ꙣ던냝ꭥꅁ귌라ꗽ셁룑ꕢ뻉엩ꪺ뭳땻ꅂ덝돆뫻귗ꪺ걹땻ꅁ던뷍뻣뉺ꯡꪺ룪껆ꑝ라뱸룟녍띾ꑵ땻깶ꪺ곝ꩫ뭐ꯘ쒳ꅁꕈ뵔ꭏ꧒뭠뚰룪껆ꪺꭾ뷨ꅝ꯶ꅇꝀꪺꑪ뻇Ꙑ뻇ꚳꑔ꓀꒧ꑇꙢꕢ뻉엩띾ꑵꝀꅁ꣼던ꪬꩰꑀ쓽ꫭꥼꖼꕝ걁덯ꡰꑈ꧊뷨ꪺ룟냝ꅞꅃ귌뗛궫꧳ꚬ뚰ꑵ땻깶룑ꡍ냝썄껉꧒땯ꗍꪺ맪믚ꪬꩰꅂ늧녠뇆낣뙩깩ꪺ륌땻뭐ꑵ땻깶꓀ꪾ쏑ꪺꓨꚡꅃꗑ꧳덝돆꣑삳냓ꪺꅵ뉻돵뫻귗ꑵ땻깶ꅶꖲ뚷뭐뭳덹뱴냓ꪺꅵ덝돆뭳땻ꑵ땻깶ꅶ녋꓁ꙘꝀꅁ꧒ꕈ귌ꑝ던냝ꑆ25ꛬꅝꯈꓡ뫝ꅞ뒹ꓹ뭳덹뱴ꪺ덝돆뭳땻ꑵ땻깶ꅃ돌ꯡꅁ뫮Ꙙ덯던뷍ꑵ땻깶ꪺ룪껆ꣃꕈꑔꢤꗦꑥ샋ꥷꩫꅝTriangulationꅞꅁ륂ꗎ꒣Ꙑꪺ룪껆꣓랽ꕨ꓀꩒룪껆ꪺꕩ빡ꯗꅁꕈꭋꕈ뉠ꯗꙨ궱꧊ꪺꓨꚡ꣓샋엧꣼던뷍룜ꪺ꽵맪꧊ꅃ ꖻ뷗ꓥꗐ뎥던걤ꪺꕄ굮ꙡ쉉Ꙣ띳ꛋꅂꕸ곬뻇뛩냏뭐랣뇪ꕛꑵꕘꑦ뛩냏떥ꅁꡃꚸ던뷍ꪺ껉뚡라ꦼꚹ꒬냊ꪺ놡ꩰꛓ늧ꅁ곹녱45꓀쓁ꛜꑰ껉꒣떥ꅃ던뷍ꪺꚡꚳ뇄ꗎꖿꚡꪺ던뷍ꅂꚳ던뷍ꭨꕈꭄꖿꚡꪺꓨꚡ뙩ꛦꅁ꣒꙰ꅇꑕ꽚ꯡꪺ뭅쁜ꅃꗑ꧳던뷍ꕢ뻉엩ꑵ땻깶껉롧녠라꽁ꑀ뻷녋꧊ꪺ쒳썄ꅝ꣒꙰뻷ꕸꪺ냑볆- 24 -
닕ꙘꅂRD뎡ꪺ곣땯ꚨꩇ떥ꅞꅃꙝꚹꅁ귌Ꙣ던뷍꒤ꕵ꿠뗛궫꧳ꚬ뚰ꑵ땻깶ꡃꓑꪺ뫻귗뭐늧녠뇆낣ꪺ맪믚롧엧ꅁꣃ뷐ꕌ귌둹굺돌꫱ꙢꑵꝀꑗ꧒비륊ꪺ쏸썄ꅁ룟냝ꕌ귌걏꙰꛳뫻귗뻷ꕸ냵ꛦ뇆낣걇믙ꅝTroubleshootingꅞꪺ륌땻ꅝ냑ꛒOrr, 1996ꅞꅃꖻ뷗ꓥ뇄ꗎ끏뻐끬랹ꩫ꣓ꚬ뚰룪껆ꅁꝑꗎ꣤ꕌꑵ땻깶꧒뒣꣑ꪺ걇ꅁꣳꝕ꣼던Ꙟ뻐ꕘ륌ꕨ쏾뉠싃ꪺ귓ꑈ롧엧ꅃ Ꙣꗐ뎥던뷍ꪺ륌땻꒤ꅁ귌뺨뙱뭐꣼던뫻쎴ꙮꪺ꒬냊쏶ꭙꅁꕈꝑꯡ쓲뙩ꑀꡂꙡ끬시ꅃ귌ꑝ라ꗽꑆ룑룻녍띾꧊ꪺ덎뭹ꅂ둍ꡄꙐ뻇ꪺꣳꝕ뷐ꡄ꣼던Ꝁ뙩ꑀꡂꪺ룑쓀ꅁꕈꭋꟳ꿠엩뭻꣬꣼던ꪺ뭻ꪾ뭐꣤맪믚ꪺ롧엧ꅃ꣼던냲꧳귓껗꒽ꕱ뻷녋귓ꑈꙝ꿀ꪺꛒ뙱ꅁ곹ꕵꚳ60ꉈꪺ꣼던쑀띎놵꣼뿽궵ꅁ귌Ꙣ던뷍ꯡ럭ꓩ라ꗟꝙ뻣뉺ꫬꡂ덶꙲뵚ꅝTranscriptꅞꅂꗐ뎥떧끏ꅝField Notesꅞꅂ뉻돵ꓥꖻ뭐곣ꡳ떧끏ꅝResearch NotesꅞꅁꣃꙢꑀ뙧꒺뭐뻉뇐뇂끑뷗ꕂꗟꝙꯤ덯룪껆ꪺ맯룜뭐끑뷗ꅃ꧳ꚹꅁ굙ꥼꚳꖼꧺ셁뫃냝꒧덂ꅁ귌라뭐꣼던덺륌륱룜륱ꑬ뙬ꗳ낵뙩ꑀꡂꪺ뵔뭻뭐쓀뫃ꅃ ꕴꕾꅁ귌ꑝ냑뭐맪믚ꪺ뉻돵왛맮ꅁꕝ덯걁2006꙾2ꓫ7ꓩ덺륌ꑪ뻇Ꙑ뻇ꪺꣳꝕ뭐ꙷ뇆ꅁ곣ꡳꢭ뗛ꗕꛢꪺ때말ꛧ뿋ꛛ엩엧ꕢ뻉엩ꪺ때말ꯇꅁꕈꭋ띐꣼뉻돵맪믚ꪺ놡맒ꅁꙐ껉ꑝꟳ뉺룑ꑵ땻깶꧒뒣꣑ꪺ뫻귗껗꣒ꅃ쏶꧳닄ꑇ귓귓껗꒤ꅁ귌ꑝꙢ곣ꡳ듁뚡냑뭐ChipTest꒽ꕱꪾ쏑꓀ꪺꫭ뒭ꑪ라ꅂ돦ꛬ꒺ꪺꫀ롳겡냊뫻귗겡냊ꅋ떥뿋셻뉻돵ꪺ겡냊ꅃ럭껉ꪺꪾ쏑뫞뉺뎡롧뉺ꑝ뒣꣑덜Ꙩꓥꗳ룪껆ꅁꕝ걁꒽ꕱ색껗ꅂꪾ쏑뫞뉺뇀냊ꪺ슲돸룪껆ꅂ라쒳곛쏶ꪺꫭ돦ꕈ꣼던뒣꣑ꪺꪾ쏑ꓥꗳ떥ꅁ귌ꭋ녱덯꒣Ꙑꪺ룪껆꣓랽뙩ꛦꙨꚸꅂꙨ궱Ꙗꪺ꓀꩒뭐룠쓀ꅃ 돌ꯡ뚥걱ꅁ귌뙩ꛦ결ChipMaker뭐ChipTest꣢깡꒽ꕱꪺ룳귓껗꓀꩒뭐ꓱ룻ꅃꙢ뙩ꛦ꣢귓껗ꪺ룪껆꓀꩒껉ꅁꙢ뭐뻉뇐뇂녋꓁ꪺ끑뷗꒤꽂뉻꣢뫘꒣Ꙑꪺꪾ쏑뫞뉺볒ꚡꅇꑀ뫘결ꗘꭥ맪냈곉ꕄ걹볒ꚡ걏ꅵ닖뽮돌꣎맪냈ꣃꯘ멣ꪾ쏑꓀ꖭꕸ- 25 -
ꪺ룪끔꡴닎ꅶꅁꕴꑀ뫘볒ꚡ걏ꅵꕈꫀ라떲멣ꓨꚡ샧덹ꪾ쏑ꑵꝀꅹ맯룜ꅺꪺ볒ꚡꅶꅃꙢ덯꣢깡귓껗꒽ꕱ꒤ꅁChipMaker꒽ꕱ뻉ꑊꪾ쏑뫞뉺꡴닎볒ꚡ신늾ꑵ땻깶뫻귗ꪾ쏑ꅁ쇶땍ꑵ땻깶뒶륍뭻Ꙑꪾ쏑뫞뉺뎡ꪺꝖꑏꅁꑝ쑀띎쑭귓ꑈꪾ쏑뭐꣏ꗎ꡴닎ꅁ뉻돵뫻귗ꑵ땻깶ꕇ맯꧳ꕈ꡴닎꣓신늾ꪾ쏑믡ꚳ롭돱ꅁ맪믚ꑗꙢ냵ꛦ뫻귗ꗴ냈껉때ꩫ신늾뭐ꙁꝑꗎ꡴닎꒤ꪺꪾ쏑ꅃ꒣Ꙑ꧳덯뫘ꕄ걹볒ꚡꅁChipTest꒽ꕱꕈꪾ쏑ꫀ롳겡냊Ꝁ결ꑵ땻깶맯룜뭐꓀ꪾ쏑ꪺ볒ꚡꅁꕈꫀ라떲멣ꓨꚡ쒲냊ꑵ땻깶꒬냊ꣃ신늾뫻귗ꪾ쏑ꅁ뺨뫞ꑵ땻깶뒶륍뭻결믝뱗ꕛ썂ꕾꪺ뭅라껉뚡ꅁ걏띎ꕾꙡꕌ귌몥몥닟멄ꕈ덯뫘ꓨꚡꯜꛛ땍ꪺ맯룜ꓨꚡꅁꑝ뵔맪룑ꡍ곆ꛜ맯꧳곰땯ꪺ늧녠ꪬꩰꢾ뵤꧳ꖼ땍ꅃ덯볋ꪺ꓀꩒뭐ꓱ룻ꚨꩇ땯ꫭ꧳2005꙾곬뫞뉺곣끑라ꅝ꧳냪ꗟꚨꕜꑪ뻇ꅁꕸꅞꅁꗘꭥ뵚ꛜ곬뫞뉺뻇ꕚꑝ걏ꚹ늦띾뷗ꓥꪺ냲슦ꅃ ꫭ3-1ꅇ던뷍ꪬꩰꑀ쓽ꫭ 귓껗 ChipMaker ChipTest 던뷍ꚸ볆놡 던냝ꪺꑈ볆 던냝ꪺꚸ볆* 던냝ꪺꑈ볆 던냝ꪺꚸ볆* ꪾ쏑뫞뉺뎡 7 10 5 13 ꕢ뻉엩꣑삳냓ꪺꑵ땻깶 31 40 ꇐ ꇐ ꕢ뻉엩뭳덹냓ꪺꑵ땻깶 25 33 ꇐ ꇐ ChipTest뭳덹냓ꪺꑵ땻깶 ꇐ ꇐ 7 13 셠군 63 83 12 26 *ꚳ궫굮ꪺ꣼던놵꣼ꑀꚸꕈꑗꪺ던뷍ꅃ 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 - 26 -
닄ꑔ론 룪껆ꚬ뚰뭐룠쓀ꪺ륌땻 룛꙰Golden-Biddle and Lockeꅝ1993ꅞꪺ뷗쉉ꅁ뙩ꛦ뷨꧊곣ꡳ껉궫굮ꪺꗴ냈ꭋꙢ꧳뉠ꑊ뷆싸ꪺ닕슴돵냬ꅁ궫띳샋엧귬ꗽ덑뗸결뉺꧒럭땍ꪺꫀ라뉻뙈ꅁꕈꭋ꣏ꑈ꿠궫띳맯냝썄늣ꗍ띳ꪺꢣ룑ꅁ곝꣬귬ꚳ왛쉉꧒곝꒣꣬ꪺ닓론ꅃ곣ꡳꪺ꣏ꥒ걏굮덺륌ꗍ냊ꪺ뉠ꯗ둹뱧뭐쓄쓀ꅁ엽뉻뙈꿠ꟳ뉍뒷ꪺꝥ뉻ꅁ뙽쇯ꕴꑀ귓맱띳ꪺ뗸뎥ꅃ꧒ꕈ꿠ꝟ뿯뻜ꑀ귓뙋꓁ꪺ뉺뷗ꢤꯗ뙩ꛦ룪껆꓀꩒뭐맯룜ꅁ쏶뗛뷨꧊곣ꡳꪺꚨ뇑ꅃ ꖻ곣ꡳꪺ뉺뷗왛쉉꣤맪걏ꙢꖿꅂꅂꙘ앇쏒ꯤꪺ륌땻료ꑾ덶몥ꚨꪺꅃꑀꓨ궱귌꒣쉟ꙡ곙ꯤ던뷍룪껆ꪺ띎롱ꅁꕴꑀꓨ궱ꑝꙞ압곛쏶ꪺꪾ쏑뫞뉺ꓥ쑭ꅁꕈ싧뉍빁럭ꪺ룠쓀ꢤꯗꅃ귌곣ꡳꪺꕄ뙢ꑀꪽ녍ꩠꙢꅵꪾ쏑신늾ꅶ덯귓쒳썄ꑗꅁ끟ꫬ귌ꪺ룪껆꓀꩒ꑀꪽꭝ궭꧳ꕘ신늾꒤ꪺ믙쎪굮꿀뭐곛쏶ꪺ닕슴냝썄ꅁ꣒꙰ꅇ낪뚥ꕄ뫞ꪺꓤ꯹ꅂꪾ쏑ꑵꝀꪺ띎쑀ꅂꑈ믚쏶ꭙꅂ닕슴ꪺ뮤ꙝꅂ꓀ꪺꓥ꓆떥ꅃꕩ걏럭귌뙩ꑊ룓꒽ꕱ깩뙽룻뉠ꑊꅂ녋뚰ꪺꗐ뎥뷕걤ꯡ땯쒱ꅁ덯볒ꚡ꧊ꪺꙝ꿀ꕇꚭꙢ룓꒽ꕱꪺ덗릺꒤둎ꑷꢾ뵤ꖼ땍ꑆꅁꣃ꒣ꢬꕈ뮡ꧺ결꛳ꅵ곬ꅶ때ꩫ신늾ꑵ땻깶ꪺꪾ쏑ꅃ ꫬ듁ꅁꖻ뷗ꓥ링룕녱닕슴엜궲ꪺ왛쉉뮡ꧺ귓껗꒽ꕱ륂ꗎ곬신늾ꪾ쏑ꪺ륌땻ꅁꕇꣃ꒣걏ꅵ닕슴ꅶꅵꑈꪺ냝썄ꅶꅃ꣒꙰ꅁChipMakerꙢ뻉ꑊꪾ쏑뫞뉺녍껗꒧ꭥꅁ꒽ꕱ둎ꗽꚨꗟꑆ룳뎡ꑰ닕뭐ꪾ쏑뫞뉺뎡ꅁꗸ띾낪뱨ꕄ뫞ꗧ랥ꑏꓤ꯹룓ꪾ쏑뫞뉺군땥ꅁꚹꕾꪾ쏑뫞뉺뎡뭐낪뱨ꕄ뫞꒧뚡ꭏ꯹녋꓁ꪺ꒬냊ꅁ낣ꚹ꒧ꕾꅁChipMaker꒽ꕱ꿀ꚳ꓀ꪺꓥ꓆ꅁ녱닕슴ꪺ왛쉉ꣃ때ꩫ뮡ꧺ결꛳ꪾ쏑ꑵꝀ쑀띎쑭뭐꣏ꗎ꡴닎ꅁ때ꩫ신늾뭐ꙁꝑꗎ꡴닎꓆ꪺꪾ쏑ꅃ ꒤듁ꅁꖻ뷗ꓥꑝ뒿링룕녱ꑈꅝ꣏ꗎꅞꪺ왛쉉뮡ꧺ귓껗꒽ꕱ륂ꗎ곬신늾ꪾ쏑ꪺ륌땻ꅃꯡ꣓귌땯뉻ꕢ뻉엩ꑵ땻깶덯쏾ꪾ쏑ꑵꝀꅁꕌ귌ꞡ꣣ꚳꑀꥷ냲슦ꪺ- 27 -
녍띾ꪾ쏑ꅁ맯꧳꡴닎꒤ꪺꪾ쏑ꣃ때ꅵꝬꚬ꿠ꑏꅶ꒣ꢬꪺ뉻뙈ꅃ꣤ꚸꅁ귓ꑈ꓀ꪾ쏑ꪺ냊뻷ꗧꑑ꓀녪꽐ꅁꗧꡓꚳ신늾ꪾ쏑ꅵ띎쑀ꅶꪺ냝썄ꅃꩰꕂꅁꑵ땻깶꒧뚡ꖭ껉ꑝꑷ롧닟멄뇄ꗎꙘꝀꓨꚡ덂뉺듆ꓢꪺꗴ냈ꅁꦼꚹ꒧뚡ꑝ때앶ꑏ낫ꪧ꒧뢷ꅃ뒫ꢥ꒧ꅁ녱꣏ꗎꅝꑈꅞꪺ왛쉉꓁ꑊ귓껗ꅁꗧ때ꩫ뮡ꧺ결꛳ꪾ쏑ꑵꝀ쑀띎쑭뭐꣏ꗎ꡴닎ꅁ때ꩫ신늾뭐ꙁꝑꗎ꡴닎꓆ꪺꪾ쏑ꅃ ꑀꪽ꣬귌꯹쓲앇쏒ꣃꙞ쉫꣬ꅵꪾ쏑ꪺꖻ뷨ꅶꑾ맯뉻뙈ꚳ띳ꪺ땯뉻ꅃꖻ뷗ꓥ궫띳녱ꓥ쑭뭐룪껆ꪺ맯룜료꽂뉻맪뷮ꪺ왛쉉ꅝVan Maanen, 1979ꅞꅃ맪믚ꑗꅁ귌ꗑꑵ땻깶ꪺꑵꝀ맪냈ꑕꓢꕨ셁룑ꪾ쏑신늾ꪺ륌땻ꅁꑵ땻깶믝굮ꪺ걏뭐놡맒꒬냊ꪺꅵ놡맒ꪾ쏑ꅶꅝSituated Knowledgeꅞꅁ덯껉귌ꑾ엩라꣬ꅵꪾ쏑꒺둏ꪺꖻ뷨ꅶꑾ걏껚ꖻꪺ냝썄ꅝꢣTyre and von Hippel, 1997ꅞꅃꙁꕈꅵꪾ쏑꒺둏ꪺꖻ뷨ꅶ뭐ꅵ놡맒ꚡ뻇닟ꅝSituated Learningꅞꅶ뮡ꧺꅵ결꛳ꪾ쏑ꑵꝀ쑀띎쑭뭐꣏ꗎ꡴닎ꅁ때ꩫ신늾뭐ꙁꝑꗎ꡴닎료ꪾ쏑ꅶꪺꚳ뷬뉻뙈ꅝLam, 1997; Nidumolu et al., 2001ꅞꅃ ꚳ쏶맪뷮뉺뷗ꪺ놴끑ꑷ롧ꚨꑀꥷꪺ곣ꡳ꿟떸ꅁ꣒꙰Barleyꅝ1996ꅞꅂOrlikowskiꅝ2002ꅞꅂSchultze and Bolandꅝ2000ꅞ뎣륂ꗎ맪뷮왛쉉꧳룪껆꓀꩒ꑗꅃ귌ꡍꥷꑝ뿭둠덯볋ꪺ곣ꡳ꿟떸ꅁꪽ놵왛맮ꪾ쏑ꑵꝀꅝꑵ땻깶ꅞꡃꓩ맪믚ꪺ뫻귗껗꣒ꅁ싇ꕈ룠쓀ꪾ쏑뫞뉺ꪺ륂Ꝁ뭐ꑵ땻깶맪낵ꪺ냊멁꧊ꅃꙝꚹꅁ귌궫띳꓀꩒ChipMaker귓껗ꯡꑾ몥몥믢꺩꣬ꅵ결꛳ꑵ땻깶꒣쑀꣏ꗎ꡴닎꣓신늾ꪾ쏑ꪺ귬ꙝꅶꅃ꧳ꚹꅁ귌ꑝ엩라꣬ꪾ쏑꒺둏ꪺꖻ뷨ꅁ놡맒ꪾ쏑ꕾ엣꓆ꪺ냝썄ꕈ곬Ꙣ뮲ꝕ신늾놡맒ꪾ쏑껉ꪺ볧Ꙣ궭꣮ꅃ Ꙣ룪껆ꚬ뚰뭐꓀꩒륌땻꒤ꅁꖻ뷗ꓥꪺ곣ꡳ걏뻺롧닏껚뉺뷗ꅂ룠쓀뻇떥뷨꧊ꓨꩫ덶몥ꖥꛓꚨꅃ궺ꗽꅁꖻ뷗ꓥꛛ2002꙾3ꓫ뙽ꥬ륂ꗎ닏껚뉺뷗뙩ꛦ닄ꑀ귓껗꣒ꪺ곣ꡳꅝGlaser and Strauss, 1967; Strauss and Corbin, 1998ꅞꅃ귌Ꙣ곣ꡳ듁뚡Ꙁ- 28 -
ꚬ뚰꫱20-30귓ꑵ땻깶ꪺ뫻귗걇ꅁ귌귨뙽ꥬꗽꗑ슲돦ꪺ걇뗛ꓢꅁ꣤뚡ꗑ뉌ꛓ뉠몥몥뉺룑뫻귗ꪺ녍ꚳꙗ뗼ꅂ뷆싸ꕂ냊멁ꪺ놡맒뭐뻣귓늧녠뇆낣ꪺ륌땻ꅝLangley, 1999ꅞꅃ닄ꑀ뚥걱뇄닏껚뉺뷗ꪺꗘꪺ걏결ꑆꯘ멣돐덹띳뉺뷗ꅁꛓꭄ엧쏒걊꙳ꪺ뉺뷗ꅃ귌링룕녱싗둉ꪺ뫻귗껗꣒꒤ꯘ멣랧꧀ꅁꕈ삱룉걊꙳뉺뷗ꖼ꿠룑쓀ꪺ뉻뙈ꅁ롧륌Ꙩꚸ뉠ꯗ던뷍ꅂ왛맮뭐듁ꡈ껻꧳ꑵ땻깶뫻귗ꪺ뉻뙈꒤ꅁꑾ녱룪껆꒤덶몥뗞ꗍ싧뉍ꪾ쏑꒺둏꧳ꪫꗳꅂꪾ쏑꒺둏꧳뭻ꪾ뭐ꪾ쏑꒺둏꧳꒬냊ꪺꖻ뷨ꅃ Ꙣ2003꙾7ꓫ귌녱곛쏶ꓥ쑭놴끑꒤꽂뉻ꅵꪾ쏑ꖻ뷨ꪺ왛쉉ꅶꅁ덯ꕩꕈ뮡ꧺ결꛳ꪾ쏑꒺둏Ꙣꑵ땻깶ꪺ뫻귗맪냈꒤ꅃ럭껉ꅁ귌땯뉻ꪾ쏑뉠꣼ꕢ뻉엩덎놡맒ꅝTenical Contextꅞꅂꫀ라놡맒ꅝSocial Contextꅞ뭐돐띳놡맒ꅝInnovative Contextꅞ떥ꑔ뫘놡맒ꪺ뱶암ꅁ뻉교ꪾ쏑ꪺꣳ뷕ꅂ신늾뭐ꙁꝑꗎꑗꚳ꧒ꭝ궭ꅃꙐ껉ꑝ뉺룑곬Ꙣ뫞뉺꒺둏ꪾ쏑뭐놡맒ꚡ뻇닟ꑗꪺ궭꣮ꅃꚹ결ꖻ곣ꡳ륌땻닄ꑀ뚥걱ꪺ곣ꡳꚨꩇꅁ룓곣ꡳꚨꩇꑷ뵚ꛜ닕슴곣ꡳꅝOrganization Studiesꅞꅁꣃ꧳2005꙾6ꓫꑷ롧덑룓듁ꕚ꧒놵꣼ꅃ 돌ꯡ덯귓뚥걱ꅁ귌뙩ꛦꅵ뫞뉺꒺둏ꪾ쏑뭐놡맒ꚡ뻇닟ꅶꪺ룳귓껗꓀꩒ꅃ귌꧳2004꙾4ꓫ뚡놵쒲꣬ꕴꑀ깡ꕢ뻉엩껗꣒껉ꅝ냎ꙗ결ChipTestꅞ땯뉻ꅁꙢ꣢귓껗꒽ꕱ꒤ꅁ덯꣢깡꒽ꕱ뎣쇵쓝꧳ꕢ뻉엩뭳덹늣띾ꅁꞡ뻉ꑊ쏾ꪺ곬Ꝁ결ꪾ쏑뫞뉺ꪺꖭꕸꅁꕂꑵ땻깶ꪺ뫻귗뭐ꪾ쏑뫞뉺녍껗냵ꛦꪺ놡ꩰ믡결쏾ꅆꓝ룞ꪺ걏ꪾ쏑뫞뉺ꪺꓢꩫ뭐셚껄ꑗ엣땍ꚳ깴늧ꅃ꧒ꕈ귌띎쏑꣬덯걏뙩ꛦ룳귓껗꓀꩒ꓱ룻ꪺ떴꣎뻷라ꅃꖻ곣ꡳ냲꧳닄ꑀ귓껗꣒ꅝChipMaker꒽ꕱꅞ꧒닖뽮ꪺꗐ뎥롧엧ꅁ귌ꯜꟖ뙩ꑊꣃ뉺룑닄ꑇ귓껗꣒ꪺ곣ꡳ돵냬ꅁ녱뫻귗껗꣒꒤ꫬꡂ땯뉻ꅵꪾ쏑꒺둏꧳ꑵꝀ맪냈꒤ꣃ꣼꣬놡맒ꙝ꿀ꪺ뱶암ꅶꅃ귌ꗟꝙ뙩ꛦ룳귓껗ꪺ꓀꩒ꅝCross-case Analysisꅞꪺ곣ꡳ뭐ꓱ룻ꯡꅁ룕맏맯ꪾ쏑꒺둏ꖻ뷨뭐놡맒뻇닟뒣ꕘ뫞뉺볒ꚡꪺ띳ꢣ룑ꅃ- 29 -
닄ꕼ론 곣ꡳ돵냬ꪺ둹굺 ꖻ뷗ꓥꪺ곣ꡳ돵냬걏ꕢ뻉엩늣띾꒤ꪺ꣢깡귓껗꒽ꕱꅁꕢ뻉엩늣띾ꪺ뽗꽓꧊결닕슴꙰꛳신늾낪곬늣띾ꪾ쏑ꑵꝀ뒣꣑빁Ꙙꪺ곣ꡳ꿀ꟷꅃ꣒꙰ꅇꕢ뻉엩늣띾둠벯몸ꥷꯟꕂ덎땯깩ꝥ뉻꒣덳쓲돐띳ꅁꕂ믝굮ꞹ뻣ꪺ륳ꗳ뭐덝돆꣑삳쏬ꪺ꓀ꑵ엩꡴ꅁ곛꒬쑶ꪧ뭐ꙘꝀ볒ꚡꚨ결늣띾ꪺ녠멁ꅃꕴꕾChipMaker뭐ChipTest덯꣢깡꒽ꕱꚨꗟꪾ쏑뫞뉺뎡ꅁ꣤꒤ChipMaker꒽ꕱ꧒뇀ꛦꪺꪾ쏑뫞뉺꡴닎ꅁ꣓뫞뉺뭐신늾ꑵ땻깶ꪺꪾ쏑ꅆ왛ChipTest꒽ꕱꯘ멣ꪾ쏑ꑵꝀꅵ맯룜ꅶꪺ볒ꚡꅁ륂ꗎꪾ쏑ꫀ롳ꅁꦼꚹ곛꒬ꓤ뒩ꙢꑵꝀꑗꪺꪾ쏑믝ꡄꅃ덯꣢뫘볒ꚡꑝ뒣꣑ꙮꪺ맯럓껗꣒ꅃꙝꚹꅁꖻ론둹굺ꕢ뻉엩ꪺ늣띾랧ꩰꅁꗘꪺꕄ굮Ꙣ꧳꒶닐ꖻꓥ곣ꡳ돵냬ꪺ꽓꧊ꅁ결ꯡ궱ꪺ뇀뉺륌땻뒣꣑늣띾굉뒺ꪺ뮡ꧺꅃ ꕢ뻉엩늣띾ꪺ덎땯깩ꑀꪽꝥ뉻꒣덳쓲돐띳ꪺ꽓뷨ꅃ멉ꛜꗘꭥ결ꓮꅁꕢ뻉엩꒴둠벯몸ꥷꯟꅵꡃꑑꑋ귓ꓫꅁꕢ뻉엩늣띾둎라뇀ꕘ띳ꪺ덝돆뭐뭳땻ꅁ륱뒹엩볆ꗘ둎라뱗ꕛꑀ궿ꅝHutcheson and Hutcheson, 1996ꅞꅶꅃꕢ뻉엩Ꙣ덎땯깩ꑗ듂Ꙗ룻ꑪꪺ뒹ꓹꕢ깼ꅝ꙰ꅇꗑ6Ꙕꅂ8Ꙕ꣬12Ꙕꅞ룻닓륱룴뵵뱥ꪺ쇍뛕땯깩ꅝ녱띌ꛌꅂ띌ꛌ꣬띌ꛌꅂ띌ꛌ면뙩ꅁꗘꭥꑷ롧쇚ꑊ90ꥠꛌꕈꑕꪺ믉뭳땻ꅞꅃ뒫ꢥ꒧ꅵ덴ꯗꅝTime to Marketꅞꅶ뭐ꅵꚨꖻꅝCost Downꅞꅶ걏꣢귓궫굮쑶ꪧ쁵뛕ꪺ꣓랽ꅁ맯늣띾꒤ꙕ깡뱴냓ꛦ결볒ꚡ꣣뉠꓁ꪺ뱶암ꅃ뱴냓ꅝꛦ냊ꅞ뚡면엜ꚨ녍띾꓀ꑵꪺ엩꡴ꅁꙕ깡뱴냓왰곣꧳껖ꓟ믹귈쏬ꪺꝑ냲쉉ꅁꙁꕈꙘꝀ떦늤셰럹ꪺꓨꚡ돐덹믹귈ꅃꗘꭥꕸ왗ꪺꕢ뻉엩뱴냓Ꙣ늣띾믹귈쏬꒤ꑷ롧ꚨ롳뭅껄ꩇꅁꣃꙢꗾ뉹ꕢ뻉엩늣띾ꚳꑀ깵꒧ꙡꅃ ꕸ왗꿠ꚨ결ꕢ뻉엩ꪺ궫십ꚳ뿠꧳룳닕슴ꅂ룳Ꙩ귓ꪾ쏑ꫀ롳ꙘꝀꪺ늣띾떲멣ꅃꑀ꿫녎ꕢ뻉엩ꪺ늣띾믹귈겡냊냏꓀결ꕼ귓ꡂ왊ꅇ꪿뒼끝ꅝSIPꅇSilicon Intellectual PropertyꅞꅂICꅝIntegrated Circuit뽮엩륱룴ꅞ덝군ꅂIC뭳덹IC듺룕뭐ꯊ룋ꅁ돌ꯡꕢ뻉엩뱳꩸륂ꗎ꧳ꙕ뫘룪끔늣ꭾꅃꕈꑀ뚵ICꪺ늣ꭾ돐띳결꣒뮡ꧺꅁ녱IC덝군맏ꪺ엧쏒ꅂ뙱늣꣬ꑗꖫ곹믝ꑀ꙾ꪺ곣땯껉뚡ꅁ궺ꗽꅁIC 덝군꒽ꕱꅝDesign Houseꅞ- 30 -
라쇊뙒IPꅝ뒼끝앶ꅞ냲ꖻ꒸ꗳꅁꕛꕈ덝군ꣃ닕Ꙙꕘ꣣ꕜ꿠꧊ꪺ륱룴맏ꕈꭋ닅Ꙙ돌닗ꯈꓡ굮ꡄꅃIC뭳덹냓ꙁꑀ뱨ꑀ뱨ꅝLayerꅞꪺ륱룴덝군냯야ꯡ뭳ꚨ뒹뛪ꅝ뫙결Waferꅞꅁ돌ꯡꅁꙁ끥ꛜIC듺룕뭐ꯊ룋뱴꓁돎ꚨꓩ녠꣏ꗎꪺ뒹ꓹꅝ뫙결Chipꅁ꣒꙰낷ꭏICꕤꑗꪺꑰ뒹ꓹ둎걏Chipꅞꅃ덯듁뚡꽁Ꙩ녍띾ꫀ롳뙩ꛦ룳닕슴뚰엩ꙘꝀꪺ륌땻ꅃ ꕢ뻉엩늣띾쓝꧳뷆싸ꕂꗦ꒬ꪺꗍ늣볒ꚡꅝComplexity and Reciprocal Production Modelꅞꅃ덱녠ꑀ뫘IC늣ꭾꪺ뭳덹믝롧륌300-400Ꙩ륄귓뭳땻볒닕ꪺꝀ띾ꅃ뒫ꢥ꒧ꅁ덯뒹뛪ꡃ뱨ꪺ륱룴덝군ꑀꙁ궫뷆롧륌송붤ꡉ뽮ꅝThin filmꅞꅂ띌뱶ꅝPhotoꅞꅂ뭫꣨ꅝEtchingꅞꅂ쉘뒲ꅝDiffusionꅞ떥ꕼꑪ볒닕ꅝModuleꅞꪺ뭳덹걹땻ꅃꚹꕾꅁ덯뭳땻ꞡ믝굮랥결녍띾ꪺ덝돆ꑾ꿠녎꪿ꟷ껆뭳ꚨ뒹ꓹꅁ덯덝돆쏶뭳덹냓걏ꝟꚳ꿠뒣뭳덹ꪺ늣뉶ꅝ뫙결Average Yieldꅁꭙ뒹ꓹꪺ뉶뭐늣뙱ꅞꅃꙝꚹꅁꡃ귓볒닕ꪺ뭳땻ꞡ믝굮ꚳ릳ꅇ뭫꣨ꅂ쑬뫞ꅂꪫ뉺껰곛ꡉ뽮ꅝPVDꅞꅂ꓆뻇껰곛ꡉ뽮ꅝCVDꅞꅂ싷ꑬ듓ꑊꅝIMPꅞ떥녍띾ꪺ덝돆ꅝ볒닕뭐덝돆맯삳꙰맏3-1꧒ꗜꅞꅃ 녍띾꓆ꪺꫀ롳떲멣꓀ꑵ뭐ꙘꝀꪺ뭳덹볒ꚡꗧ걏ꕢ뻉엩늣띾ꪺ꽓뱸꒧ꑀꅁ꣒꙰ꅇꕸ뽮ꅂ셰륱떥덯IC뭳덹냓ꅁꗑꑀ롳덎녍뫫ꪺꑵ땻깶닕ꚨꅁꕌ귌ꕼ귓뭳땻볒닕냏꓀결ꡉ뽮ꅂ띌뱶ꅂ뭫꣨ꅂ쉘뒲ꕼ귓ꕄ굮ꪺ녍띾ꫀ롳ꅁꡃ귓녍띾ꫀ롳ꑓ냏꓀결덝돆ꑵ땻깶ꅝEQ, Equipment Engineerꅞ뭐뭳땻ꑵ땻깶ꅝPE, Process Engineerꅞꅁ꓀ꝏ굴덤뭐뫊놱늣ꭾꙢ꧒쓝볒닕뭳땻ꪺ덝돆뭐뭳땻ꪺ냝썄ꅃ냲꧳녍띾ꪾ쏑깴늧뭐뒣뭳땻껄뉶ꪺꛒ뙱ꅁ덯ꕼ귓볒닕ꪺꑵ땻깶ꦼꚹꣃ꒣라뙩ꛦꑵꝀ뷼뷕ꅁꑝ둎걏ꡃꛬꑵ땻깶Ꙣ닕슴꒤ꅁꕵ라녍뫫꧳꧒보노ꪺꑀ귓볒닕ꪺ뻷ꕸ뭳땻ꅃꙝꚹꅁIC뭳덹냓ꪺ녍띾많뚤곹ꕩ냏꓀결ꕼꑪ볒닕ꅁ8귓녍띾ꫀ롳ꅃ꣤ꕌ쇙ꕝ걁ꑀꓤ뒩꧊ꪺ녍띾ꫀ롳ꅁ꣒꙰뻣Ꙙ뭳덹ꅂ뱴냈ꅂꭾ뫞떥ꅃꕌ귌굴덤늣ꭾꭾ뷨ꅂ귬ꪫ껆ꪺ뇄쇊떥띾냈ꅁꑝ뭐귬ꪫ껆꣑삳냓뙩ꛦꣳ냓떥ꓤ뒩꧊ꪺꑵꝀꅃꛜ꧳IC덝돆ꩁ냈꣑삳냓ꑝ끴Ꙙꡉ뽮ꅂ띌뱶ꅂ뭫꣨ꅂ쉘뒲떥덯ꕼꑪ볒닕ꅁ꣤꧒뒣꣑ꪺ볒닕덝돆ꅁ- 31 -
녎ꑵ땻깶꧒굴덤ꪺ뻷ꕸ꓀결ꅵ룋뻷ꅶꑵ땻깶ꅝInstall Engineerꅞ뭐ꅵ뉻돵ꯈꩁꅶꑵ땻깶ꅝField Engineerꅞ꣢쏾ꅃ 맏3-1ꅇꕢ뻉엩뭳땻ꕼꑪ볒닕뭐꣤곛맯삳덝돆ꪺ쏶ꭙ맏 - 32 -
닄꒭론 뷨꧊곣ꡳꪺ뗻꩒ 뷨꧊곣ꡳ꒧뗻얲ꚳꝏ꧳뙱꓆곣ꡳꪺꭈꯗ뭐껄ꯗꅁ룠쓀ꮬꪺ귓껗곣ꡳ걏ꕈꓥ뎹꒤ꓥ꙲ꪺ뮡ꩁꑏꅝConvincingꅞꝀ결뗻쉟ꪺ볐럇ꅁ꣤ꓥ뎹꒺깥삳ꕈ싗둉ꪺꗐ뎥룪껆꣓ꝥ뉻꣼던귓ꑈꪺ왛띐ꅁꣃ꿠걄끟얪맯꧳뉻ꩰꪺꯤꅝ붲뒰꽅ꅂ뎯ꕩꅁ2002ꅞꅃ꧒ꕈGolden-Biddle and Lockeꅝ1993ꅞꕘ꣣ꚳ뮡ꩁꑏꪺ뷨꧊곣ꡳꖲ뚷닅Ꙙ꽵맪ꯗꅝAuthenticityꅞꅂꕩꭈꯗꅝPlausibilityꅞꝐꯗꅝCriticalityꅞ떥ꑔ귓럇ꭨꅝ룔ꢣꫭ3-2ꪺ뮡ꧺꅞꅃ 궺ꗽꅁ곣ꡳꪺ귓껗ꖲ뚷ꅵ꽵맪ꅶꅝBe Authenticꅞꝥ뉻ꅁ곣ꡳ굮엽얪띐쒱꣬ꕌꅝ꙯ꅞꪺ뵔ꑷ롧꣬륌뉻돵ꅁ덺륌귓껗ꓥ뎹꒤ꪺ놡론뭐ꑈꪫꪺ둹뱧ꕏ얪ꚳ궫꫰뉻돵ꪺ띐쒱ꅃꙝꚹꅁꖻ뷗ꓥ결ꑆ닅Ꙙ꽵맪ꯗꅁ곣ꡳ뱧Ꝁ껉뚷녎곣ꡳꪺ놡맒ꅝResearcher-textꅞ신꓆ꚨ얪꿠셁룑ꪺ놡맒ꅝReader-textꅞꅁꣃ꿠꽵맪ꝥ뉻곣ꡳ뉠ꑊꗐ뎥곣ꡳꪺ롧엧ꅃꚹꕾꅁ귗쏣ꑝ삳룓ꛒ뱻얪ꪺ굉뒺뭐롧엧ꅁꓞ뻉얪ꑀ끟뿄ꑊ곣ꡳꪺ돵뒺ꅃ꧒ꕈ귌뫉뙱ꯘ멣ꞹ뻣ꪺ늧녠뇆낣륌땻ꅁꙐ껉맯녍띾덎뭹뮲ꕈ곛쏶ꪺ뮡ꧺꅝ꣒꙰ꅇꕢꓫꮬꪺ싸뷨냝썄뭐뒹ꓹ뭳땻꒤꧒늣ꗍꪺꓕ걽뉻뙈ꅁꓕ걽걏송붤꒤ꕘ뉻꙰ꡔꓴ꒤ꪺꑰ껰꩷ꅁꢣꯡ궱ꪺ늧녠뇆낣ꪺ맪믚껗꣒ꅞꅃ 닄ꑇꅂꙘ뉺ꯗꅝBe Plausibleꅞ걏굮ꡄꝀ굮맯얪굴덤ꅁ뒣ꕘꙘ뉺ꪺꗦꕎꅁ땍ꯡ얪ꑾ꿠맯껗놡ꚳꙘ놡Ꙙ뉺ꪺ셁룑ꅃ덯믝굮곣ꡳ뒣꣑ꢬ냷ꪺ쏒뻚꣓ꓤ꯹꧒뒣ꕘꪺ뷗쉉ꅃ곣ꡳꑝ굮꒣쉟ꙡ녎룪껆뭐뉺뷗꒬곛맯룜ꣃꥍ뉻ꚳꪺꓥ쑭Ꝁꓱ룻ꅁꙘ뉺뮡ꧺꓤ꯹뭐ꪧ쒳왛쉉ꪺ앇쏒ꯡꅁꑾꕙ엣ꕘ룓곣ꡳꚳ꛳띳돐ꢣꅃ꧒ꕈ귌꽓ꝏ끬시ꑵ땻깶뇆낣뻷ꕸ늧녠ꪺ륌땻ꅁ셁룑ꑵ땻깶걏꙰꛳Ꙣ뷆싸ꪺꗍ늣뭳땻꒤꿠뭐뉻돵놡맒꒬냊ꅂ뙅쉟뻷ꕸꪺ걇믙ꅁꣃ덺륌ꑈ믚ꫀ롳ꪺꙘꝀ꒤놴꿁ꕩ꿠ꪺ떪껗ꅃ싇ꚹꅁ귌ꙁ꓀꩒결꛳덯ꑵ땻깶ꪺ뉻돵뫻귗맪냈뭐BKPꅝBest Known Practiceꅞ덯깍꡴닎걏꒣곛귝깥ꪺꅃ - 33 -
돌ꯡꅁ뷨꧊곣ꡳꑝ삳꣣돆ꝐꯗꅁꝐꯗꅝBe Criticalꅞ걏ꝁ굮덝ꩫꝩ뙄얪ꅁ곣ꡳ떲뷗걏꙰꛳엽ꑈꯩ땍ꑪ꺩ꅃꝐ둎걏굮ꡄ곣ꡳ굮꿠ꯤꅁ꿠뒣ꕘꑪꭶ꒧냝ꅁ귌ꖲ뚷녱냝썄ꪺ껚ꖻ곙ꯤ뒣ꕘꚳ꒰믲볋ꪺ곣ꡳ쒳썄ꅁ덯띎ꣽ뗛ꓥ뎹ꖲ뚷꿠냷돪끟얪ꯤ걊ꚳ뉺뷗ꪺ궭꣮ꅁꣃ엩뭻뭐곛쏶뉺뷗꒧뚡ꪺ깴늧ꅁꕈ듁곟녱꒤꿠멣ꯤꕘꕩ꿠ꪺ띳뷗쉉뛱룉걊ꚳ뉺뷗ꪺ꿊ꑦꅃ곣ꡳ돌궫굮ꪺ덤ꗴ걏굮엽귬꣓ꡓ곝ꢣꪺ덑곝ꢣꅁ꣏귬꣓곝녯ꢣꪺ덑궫띳뭻쏑ꅆ돌낪뱨ꚸꪺ귓껗곣ꡳꅁꟳ삳룓꣏귬꣓꒣꿠덑곝ꢣꪺ덑곝ꢣꅝ뉻ꅞꅃ ꖻ곣ꡳ링룕ꕈ뫻귗걇ꪺ꓀꩒ꅁꕛꑗꪾ쏑꒺둏꧊꣓꓀꩒뻷ꕸ뫻귗ꪺꪾ쏑걏쒭ꝴ꧳ꑵꝀ맪냈ꅂ뭳덹걹땻ꑵ땻깶ꪺ맪뷮ꫀ롳럭꒤ꅃꚹꗘꪺꙢ뒣꣑ꑀ귓뉺뷗ꪺꯤ뚡ꅇꅵ꧒ꚳꪺꪾ쏑ꞡ꿠꙰뎥꒤궧ꚸ궦꧒ꢥꅁꕩꕈꕾ엣꓆뛜ꅈꅶ싇ꚹ꓀꩒닕슴Ꙣꪾ쏑신늾ꑵ땻깶ꪺ늧녠뇆낣ꪾ쏑껉꧒비륊ꪺ냝썄뭐걄뻔ꅁ귌ꑝ녱꣢깡귓껗꒽ꕱ뇀냊ꪾ쏑뫞뉺ꪺꓨꚡꅁ돪끟닕슴삳룓꙰꛳꒶ꑊꕈꚳ껄신늾귓ꑈ꓆ꪺꪾ쏑ꅃ- 34 -
ꫭ3-2ꅇꖻ곣ꡳꪺ뷨꧊뗻얲ꅇ꽵맪ꯗꅂꕩꭈꯗꝐꯗ 뗻꛴볐럇 ꖻ곣ꡳ꒧Ꝁꩫ 얪ꕩꕈ덺륌ꓥꕹ띐꣼귌꧒ꓞꗎꪺ걇뭐ꓞꢥꅁ걏Ꙩꚸ던뷍꧒꣬곣ꡳ꧳ꗐ뎥던뷍듁ꚬ뚰ꪺ뉻돵룪껆ꅃꗑꚹꝥ뉻ꪾ쏑ꪺ꒺둏꧊꽵맪ꯗ뚡ꡃꓑ꧒비륊꣬ꪺ냝썄ꅃ꣒꙰ꅇ귌꓀꩒ꑵ땻깶걏꙰꛳끬시Authenticityꗳꅁ엽얪띐꣼꣬곣ꡳꕢ뻉엩뭳땻ꕈ뙅쉟뻷ꕸꪺ냝썄ꅝ꙰ꓕ걽ꪺ ꢭ뻺꣤맒ꅝbeen thereꅞꪺ껗꣒ꅞꅃ 띐쒱ꅃ 곣ꡳꖲ뚷뉍랡ꗦꯝ귓귌굮ꡄꑵ땻깶뒣꣑ꕌ귌뿋ꢭ엩엧ꪺ뫻귗껗놡맒ꅁ얪ꑾ꿠맯껗놡맪뻔걇ꅝwar storiesꅞꕈ꛵쏒결꛳꒺둏꧳ꕩꭈꯗꚳꙘ놡Ꙙ뉺ꪺ셁룑ꅃ걇맪냈ꪺꪾ쏑걏꒣꧶ꕾ엣꓆ꅃ귌뒣꣑뫻귗 ꪺ놡론삳꿠뒣꣑ꢬ냷ꪺ걇ꪺꞹ뻣놡론ꅝꕢꓫꮬ싸뷨ꅂ뻷ꕸ걇믙쏒뻚꣓ꓤ꯹꧒뒣ꕘꪺ뷗ꓕ걽냝썄ꅞꅁꕈꭋꙘ뉺ꙡ뮡ꧺ놡맒ꪾ쏑ꪺPlausibility 쉉ꅃ ꒺둏꽓뷨ꅃ땍ꯡꙢ녱ꪾ쏑ꪺ꒺둏꽓꧊ꅁ뷗쏒ꪾ쏑신늾껉꧒ꕩ꿠비륊ꪺ궭꣮ꅃ 곣ꡳ굮꿠냷돪끟얪덺륌뫻귗걇ꪺ꓀꩒ꅁꖻꓥ링룕ꕈꪾ쏑꒺ꯤ뉻ꚳ뉺뷗ꪺ궭꣮ꅁꣃ엩둏ꪺ왛쉉꣓뮡ꧺ뫻귗ꪾ쏑걏꙰꛳쒭ꝴ꧳ꑵ뭻곛쏶뉺뷗꒧뚡ꪺ깴늧Ꝁ맪냈ꅂ뭳덹걹땻ꑈ믚ꫀ롳럭꒤ꅁꛓꯜꝐꯗ꧊ꅁ뙩ꑀꡂ멣ꯤꕘꕩ꿠ꪺ쏸신꓆ꚨ엣꧊ꪾ쏑ꅃ덯ꑝ뒣꣑ꑀ귓ꯤꪺ 띳뷗쉉ꅃ 뚡ꅇꅵ꧒ꚳꪺꪾ쏑ꕩꕈ꙰Nonaka꧒ꢥꕾCriticality엣꓆뛜ꅈꅶ귌ꑝ뭐ꪾ쏑꒺둏꧳ꪫꗳꅂ뭻 ꪾ뭐꒬냊떥ꑔ뫘꒣Ꙑ왛쉉ꪺ맯룜ꓱ룻ꑕꅁ뉠꓁셁룑ꪾ쏑신늾꧒궱맯ꪺ냝썄뭐걄뻔ꅁꑾꯘ멣ꕘ뫞뉺꒺둏ꪾ쏑빁Ꙙꪺ볒ꚡꅃ 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 - 35 -
닄ꕼ뎹?ChipMakerꪺꪾ쏑뫞뉺껗꣒ ꖻ뷗ꓥꙢ닄ꕼ뎹녎뎯굺녱ꗐ뎥돵냬꧒ꚬ뚰귓껗ꑀChipMakerꪺ룪껆ꅃ닄ꑀ론ꗽ꒶닐귓껗꒽ꕱꪺ둹굺ꅂ뒣꣑ꪺ늣ꭾ뭐뒣꣑ꪺꩁ냈ꅂ냓띾볒ꚡ뻉ꑊꪾ쏑뫞뉺ꪺ굉뒺ꅆ닄ꑇ론뮡ꧺChipMaker꒽ꕱ뇄ꗎ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡꅁꗽ꒶닐룓뫞뉺볒ꚡꪺ냲ꖻ엞뿨ꅁ귓껗덗릺뻉ꑊꑀ깍ꙗ결BKPꪺ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅝBest Knowledge and Practice Management Systemꅞꅁꣃꕈꚹ꡴닎ꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅁ돌ꯡ뮡ꧺꚹ귓껗꒽ꕱ뇀냊덯볋뫞뉺볒ꚡꪺ맪믚ꚨ껄ꅃ닄ꑔ론뙩ꛦ귓껗ꑀꪺ룪껆꓀꩒ꅁꖻꓥ룕맏녱룪껆꒤룑쓀꡴닎ꝥ뉻셚껄ꙮꪺ뙱꓆볐ꅁ맪믚ꑗꅁꑵ땻깶ꚳ뷑Ꙩ굴궱뗻믹꒧뚡ꪺꗙ곞뉻뙈ꅃ닄ꕼ론ꭨ뮡ꧺꕈ꡴닎ꕄ뻉ꪾ쏑뫞뉺볒ꚡꪺꯤꅃ 닄ꑀ론 ChipMaker귓껗굉뒺ꪺ둹굺 뽮엩륱룴ꑓ덑뫙결ꅵ룪끔늣띾꒧ꗀꅶꅁꑵ땻깶ꖲ뚷녎볆ꕈ롕군ꪺ륱ꑬ꒸ꗳ뵵룴ꅁ셙ꑰ꧳ꑪꑰ뛈1cm2ꪺ뒹ꓹꑗꅃꛓ뒹ꓹꪺ뭳덹롧녠꽁400Ꙩ귓뭳땻ꅁꕝ걁송붤ꡈ뽮ꅝThin filmꅞꅂ띌뱶ꅝPhotoꅞꅂ뭫꣨ꅝEtchingꅞꅂ쉘뒲ꅝDiffusionꅞ떥ꕼꑪ볒닕ꅃꡃ귓볒닕뭳땻ꞡ믝굮랥결녍띾ꪺ덝돆ꑾ꿠녎꪿ꟷ껆뭳ꚨꑀꓹꑀꓹꪺ뒹뛪ꅃꟳꗑ꧳뭳땻덎듂Ꙗꕢ깼ꓘꑯ엜ꑪꅁ뵵뱥뭐뵵룴뙚싷뙚셙ꑰꅁ늣꿠띕꣓띕ꑪꪺ쇍뛕땯깩ꅃꙝꚹꅁꕢ뻉엩뭳덹뱴맯꧳덝돆꣑삳냓ꪺ덝돆ꟳ띳뭐뫻귗ꩁ냈ꪺ믝ꡄꑝ띕꣓띕껯꓁ꅃ 귓껗꒽ꕱChipMaker Globale걏ꑀ깡과냓ꕢ뻉엩덝돆ꩁ냈ꪺ꣑삳냓ꅁ셠뎡덝ꗟ꧳과냪꪿ꢦꅁꗾ뉹Ꙁꚳ13냪깡덝ꚳ꓀꒽ꕱꅃꚹ귓껗ChipMaker걏Ꙣꕸꪺꑬ꒽ꕱꅁ꣤꒤ChipMaker GlobaleꙢꕸ왗띾냈곹ꗾ뉹셠엩샧ꚬꪺ25ꉈꅁꓱ과냪ꗀ꒽ꕱ쇙굮낪ꅃChipMaker ꒽ꕱꅝꖻꓥꪺꕈꯡꪺChipMakerꭙꕸ왗꓀꒽ꕱꅞ뚱- 36 -
ꗎꑆ750귓귻ꑵꅁꕄ굮ꪺꯈꓡ곹ꚳ30깡ꕢ뻉엩뭳덹냓ꅁChipMaker꓀ꝏꑷ롧Ꙣ띳ꛋ뭐ꕸ곬뻇뛩냏ꙷ룋ꑆ곹2,500깍ꗍ늣뭳덹덝돆ꅁ꧒뒣꣑ꪺ뭳땻덝돆ꕝ걁ꅇ꓆뻇껰곛ꡉ뽮ꅝCVD, Chemical Vapor Depositionꅞꅂꪫ뉺껰곛ꡉ뽮ꅝPVD, Physical Vapor DepositionꅞꅂꟖ덴낪럅덂뉺ꅝRTP, Rapid Thermal Processingꅞꅂ싷ꑬ듓ꑊꅝIMP, Ion Implantꅞꅂ뭫꣨ꅝEtcherꅞꅂ꓆뻇뻷뇱곣뽩ꅝCMP, Chemical Machine Polishing ꅞ떥곛쏶ꪺꕢ뻉엩덝돆ꅃꕈꑀ깹ꡃꓫ뙱늣30Kꅝ30,000ꓹꅂ12Ꙕꅂ뭳땻ꅞꪺ뒹뛪뭳덹뱴결꣒ꅁ꣤룪ꖻ룪곹믝띳ꕸ맴900믵꒸ꅁ꣤꒤ꕢ뻉엩ꗍ늣덝돆ꪺꚨꖻꓤꕘ둎곹ꕥ60-70ꉍꅝ곛럭꧳540-630믵꒸ꅞꅁꗑꚹꕩꢣꕢ뻉엩덝돆꣑삳냓Ꙣ꣑삳쏬엩꡴꒤면ꪺ궫굮ꢤꛢꅃ ꙢChipMaker꒽ꕱ꒤ꕄ굮ꚳꑇ뫘쏾ꮬꪺꑵ땻깶ꅁ꓀ꝏ결ꅵ룋뻷ꅶꥍꅵ뉻돵ꯈꩁꅶꑵ땻깶ꅃ룋뻷ꑵ땻깶ꪺꕄ굮ꗴ냈걏닕룋뭐듺룕뻷ꕸꅁChipMaker꒽ꕱ꒤곹ꚳ200결룋뻷ꑵ땻깶ꅃ뻷ꕸꪺꙷ룋ꑀ꿫ꕩ꓀결꣢귓뎡ꗷ꣓뮡ꧺꅇꝙꅵ닕룋ꅝAssemblyꅞꅶ뭐ꅵꙷ룋ꅝInstallationꅞꅶꅃꅵ닕룋ꅶꙢ덝돆냓꒽ꕱ꒺뙩ꛦꅁꑵ땻깶ꗽꙢ꒽ꕱ꒺녎륳ꗳ닕룋ꚨꫬꡂꪺ뻷ꕸꅁ롧륌ꫬꡂꪺ듺룕ꯡꙁ륂끥꣬ꯈꓡ뫝ꕨꙷ룋ꅃꛜ꧳ꅵꙷ룋ꅶ걏덝돆냓겣뮺ꑵ땻깶ꅝField Engineersꅞꛜꯈꓡ뫝ꙷ룋뻷ꕸꅁꑀꪽ듺룕꣬뻷ꕸꑗ뵵ꗍ늣결ꓮꅃ뻣귓뻷ꕸꙷ룋ꪺ륌땻곹ꕩ꓀결ꑔ귓뚥걱ꅃ 닄ꑀ뚥걱결ꫬꡂꪺ뉻돵덗릺ꅝ뫙결 Tier oneꅞꅁꕄ굮ꪺꑵꝀ꒺깥걏ꣳꝕꯈꓡ냵ꛦ뉻돵ꪺ덗릺뭐ꝇ롭ꅝꑝ둎걏뉻돵ꪺLayoutꅞꅃ닄ꑇ뚥걱ꅝTier twoꅞ뫙결궫뻷ꙷ룋ꅁꚹ껉룋뻷ꑵ땻깶ꕄ굮ꪺꑵꝀ걏ꙷ룋뻷ꕸꪺꕄ뻷ꅝMainframeꅞ뎡ꗷꅃ닄ꑔ뚥걱ꅝTier threeꅞ뫙결띌뷕ꅝFine-tuneꅞꅁꚹ껉뻷ꕸ뻣귓멣덹ꕝ걁ꙕ뫘뫞뵵ꅂꕄ뻷뭐Chamberꞡꑷ롧ꞹꚨꫬꡂꪺꙷ룋ꅁꚹ뚥걱ꑵ땻깶돌ꕄ굮ꪺꑵꝀ둎걏띌뷕ꅝFine-Tuneꅞ뻷ꕸꪺ륱삣ꅂꓴꅂ껰엩떥냑볆ꅁ뷕뻣뻷ꕸꪺ냑볆떥놱꣮꡴닎ꅁꕈ륆ꚨ덝돆ꕩ륂Ꝁꪺꪬ멁ꅃꗑ꧳닄ꑔ뚥걱돌ꫡ껉뚡ꅁꙝꚹꑵ땻깶ꑓ녎ꚹ뫙결ꅵ뙝남꧔꩑ꅶꅃ롧녠걏2-3ꛬꑵ땻깶뷼슽ꑗ끽ꅁꯝ뻷ꕸ꯹쓲뙝2500ꓹꖪꕫꪺ듺룕ꓹꅁꕈ샋듺뻷ꕸ걏ꝟꚳ늧녠ꪺꪬꩰꅃ - 37 -
둎뉻돵ꯈꩁꑵ땻깶ꛓꢥꅁ덱녠믝굮ꛜꓖꑃ꙾뫻귗뻷ꕸꪺ롧엧ꅁChipMaker꒽ꕱ꒤곹ꚳ400ꛬ뉻돵ꑵ땻깶ꅃ럭ꯈꓡ뫝ꅝꕢ뻉엩뭳덹냓ꅞꪺ뻷ꕸ걇믙껉ꅁ뉻돵ꑵ땻깶녎덑겣ꅝBe Calledꅞꭥꦹ냑뭐늧녠뇆낣뭐뻷뺹귗둟ꪺꗴ냈ꅃ뉻돵ꯈꩁꑵ땻깶ꖲ뚷ꙢChipMaker꒽ꕱꥍꯈꓡ뫝뉻돵꣓Ꙟ곯뇴ꅁꕈ맪엧링룕뿹뭾ꪺꓨꚡ뇆낣뻷ꕸꪺ늧녠ꪬꩰꅃ덱녠껚뻚꧒ꩁ냈ꪺ꒣Ꙑꯈꓡꅁ녎룋뻷ꥍ뉻돵ꯈꩁꑵ땻깶뭳땻볒닕냏꓀결ꕼ귓ꕄ굮ꪺ덎많뚤ꅃꗑ꧳녍뫫꧳꒣Ꙑ볒닕ꪺ뻷ꕸ꡴닎ꅁꕈꦹ덯ꑵ땻깶롧녠덺륌녍띾ꫀ롳꣓꓀ꦼꚹꪺ뫻귗덚슬ꅃ ChipMaker꒽ꕱꙢꪾ쏑꓀껉라궱셻꣢귓ꕄ굮냝썄ꅃ궺ꗽꅁꗑ꧳덯ꅵ뉻돵ꯈꩁꅶꑵ땻깶Ꙣ꒣Ꙑꪺꯈꓡ뫝뉻돵ꅁꙝꚹꣃ꒣깥꧶꓀ꦼꚹꪺꪾ쏑ꅃ꣤ꚸꅁ냲꧳ꯈꓡ뚡ꝑ꽱뷄곰뭐냓띾뻷녋ꪺꛒ뙱ꅁꩁ냈꒣Ꙑꯈꓡ꒧뚡ꪺ뉻돵ꯈꩁꑵ땻깶ꅁꑝ꒣꿠ꪽ놵꓀ꕌ귌ꪺ녍띾ꪾ쏑ꅃꗑꚹꕩꢣꅁ꓀ꗴ꛳늧녠뇆낣뭐뫻귗뻷ꕸꪺꪾ쏑ꅁ뎣ꖲ뚷덺륌꒽ꕱꪺꅵ냏냬늣ꭾ뫞뉺꒤ꓟꅶꅁꚹ꒤ꓟ면꒤둃꒶ꣳ뷕ꪺꕜ꿠ꅃChipMakerꑷ롧ꚨꑀ뫘ꧺ엣ꪺ멄꣒ꅁ둎걏녎ꑵ땻깶ꪺ롧엧뵳뵘ꣃ쁸꙳꧳ꙀꙐꪺ룪껆깷꒤ꅁꕈꭐ뙩룳꣢귓ꯈꓡ꒧뚡ꪺꪾ쏑신늾ꅃ ChipMaker꣤돌궫ꑪꪺꗴ냈ꭋ걏뫉ꑏꭏ꯹ꕢ뻉엩덝돆덂꧳ꖿ녠륂Ꝁꪺꪬ멁ꅁ ꙝꚹꅁChipMakerꪺꑵ땻깶ꖲ뚷ꣳꝕꯈꓡꞹꚨ꣢귓ꗘ볐ꅁ닄ꑀ둎걏뫻꯹덝돆꣣ꚳ낪ꓴ럇ꪺ늣꿠ꅁꑝ둎걏ꕈ덝돆꿠ꗍ늣Ꙩꓖ뒹ꓹ꣓뿅뙱ꅁ닄ꑇꭨ걏ꣳꝕ궰ꝃꯈꓡ궰꣬뒹ꓹꪺ꿊뎴뉶ꅁꑝ둎걏랥ꑏ궰ꝃꙝ덝돆뻉교ꚳ꿊뎴ꕂꖲ뚷돸뱯ꪺ뒹ꓹ볆뙱ꅃꕴꕾꅁChipMakerꑝ굮ꚳ꿠ꑏꢳ덴Ꙟ삳ꯈꓡ뫝ꪺ띳늣ꭾ덝군띳뭳땻ꪺꟖ덴돐띳ꅃ뒫ꕹ룜뮡ꅁChipMakerꪺꑵ땻깶꒣굮Ꟗ덴ꙷ룋뻷ꕸꑝꖲ뚷뵔ꭏ뻷ꕸꪺꖿ녠륂신ꅁꣃ뒣꣑24ꑰ껉쁈뛇쁈꣬ꪺꩁ냈ꅃ - 38 -
1999꙾ꯡ듁ꅁChipMakerꙢ롧샧ꑗꑝ꒣쉟ꪺ돐띳ꅁ덗릺뻉ꑊꗾꓨꛬꪺ덝돆ꩁ냈냓띾볒ꚡꅁꣃꕈꚨ결ꕢ뻉엩뭳덹냓ꕾꕝꪺꙘꝀꗫ꛱결ꗘ볐ꅁ뒣꣑ꕢ뻉엩ꪺ덝돆ꪺ륷ꢾꭏ빩뫻앀ꅂ늧녠뇆낣덝돆슽귗꿅ꪺꩁ냈ꅁꛓꙢ덝돆ꭏ듁ꕈꯡ뙽ꥬꚬ꣺ꩁ냈뙏ꗎꅁ뒣꣑ꯈꓡ덝돆ꗾꓨꛬꪺ룑ꡍꓨ껗ꅝTotal SolutionꅞꅃChipMaker결ꑆ꿠ꓤ뒩덯볋띳ꪺ냓띾볒ꚡꅁꖲ뚷닖뽮룋뻷뭐뉻돵ꯈꩁꑵ땻깶쑟뙑ꪺ뫻귗롧엧ꅁ덺륌ꪾ쏑신늾뭐ꪾ쏑ꙁꝑꗎꅁ싇ꕈ셙땵ꑵ땻깶룋뻷뭐늧녠뇆낣ꪺ껉뚡ꅃ - 39 -
닄ꑇ론 ChipMaker꒽ꕱ뇄ꗎ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡ ꑀꅂ냲ꖻ엞뿨 ChipMaker결ꑆꓤ뒩ꑗ굺ꪺ냓띾볒ꚡꣃ뒣꣑ꯈꓡꗾꓨꛬꪺ룑ꡍꓨ껗ꅁ뙽ꥬ뗛ꓢ륂ꗎꪾ쏑뫞뉺뭐곬ꅁꕈ돐덹닕슴꯹쓲ꪺ쑶ꪧ쁵뛕ꅃ귓껗꒽ꕱꡍꥷ녱걊ꚳꪺ룪껆깷꡴닎ꛛꛦ곣땯띳ꪺꅵꪾ쏑뫞뉺꡴닎ꅶꅃ녎ꑵ땻깶롧녠띌뷕냑볆뭐늧녠뇆낣냝썄ꪺ롧엧뻣뉺ꚨ결꒽ꕱ꒺뎡ꪺꅵ돌꣎맪냈ꅝBest Practiceꅞꅶꅁꣃ덺륌ꚹ꡴닎ꪺ륂ꗎꚳ껄ꙡ신늾덯쑟뙑ꪺꪾ쏑ꅃ ꧳걏2000꙾7ꓫꅁ귓껗꒽ꕱꪺꑈꑏ룪랽뫞뉺뎡군땥ꕴ덝롭ꅵꪾ쏑뫞뉺뎡ꅝKnowledge Management Departmentꅞꅶꅁ꙰Ꙑꑈꑏ룪랽뫞뉺뎡롧뉺꧒ꢥꅇꅵ꒽ꕱꗘꪺ걏굮ꯘ멣ꕘꑀ깍ꪾ쏑깷ꅁ꣓뻣Ꙙꣃꭐ뙩룳뎡ꪺꪾ쏑뫞뉺ꅁ싇멢뇬륂ꗎ꣓꧱ꑪ닕슴ꪺ쁵뛕뭐뒼뱺룪ꖻꅶꅃChipMakerꟳ듁뇦싇ꗑꪾ쏑뫞뉺녍껗ꪺꚨꗟ돐덹ꕘ띳ꪺꮴ뻷뭐떦늤ꥷꛬꅇ꒽ꕱꟆ뺬ꪾ쏑뫞뉺꿠냷ꅝ1ꅞꓤ뒩ꕈꩁ냈결뻉Ꙗꪺ띳냓띾볒ꚡꅁꅝ2ꅞꭐ뙩걊ꚳꑵ땻깶꒧뚡ꪺꪾ쏑꓀ꅁꕈ냶빩돐덹ꑏ뭐뱗뙩ꑵꝀ몡ꢬꅁꅝ3ꅞ땯깩ꕘꑀ깍꿠돐덹ꣃ신늾돌꣎뫻귗맪냈ꪺ볒ꚡꅁꕈ뒣꣑ꯈꓡꟳꚳ껄ꅂꭾ뷨ꟳ꣎ꪺꩁ냈ꅁꅝ4ꅞꭐ뙩ꕢ뻉엩덝돆꯹쓲ꙡ돐띳ꅁꕈ빤꒽ꕱꪺ믢뻉ꙡꛬꅃ꒽ꕱ꧳2000꙾10ꓫꖿꚡꚨꗟꪾ쏑뫞뉺뎡ꅁꫬ듁ꪺꗘ볐걏ꯘꗟ룳뎡ꪺ꓀ꓥ꓆ꅁꑀꛬꪾ쏑뫞뉺뎡롧뉺ꫭꗜꅇ ꅵ귌Ᶎ뇦ꭏ꽤꒽ꕱꙨ꙾꣓꧒닖뽮ꪺ쑟뙑롧엧ꥍꣴ뙖ꪺꑵꝀꓨꩫꅁꣃ띑뿬ꩫ꿠ꟳꚳ꡴닎ꅂꚳ껄뉶ꪺ꓀떹꧒ꚳꪺꑵ땻깶…꙰ꚹꑝꕩꕈꙢ닕슴꒺ꯘꗟ끟ꑀ뫘꓀ꪺꓥ꓆ꅃꅶ ꑇꅂ덗릺ꚡꪾ쏑뫞뉺 ꧳2000꙾7ꓫ꣬2001꙾1ꓫ듁뚡ꅁChipMakerꙢ뛔띾뫞뉺압냝많뚤ꪺꣳꝕꑕ뻉ꑊ돌꣎ꪾ쏑뭐꣥뵤ꪺ뫞뉺꡴닎ꅃ뛇닎ꑗꑵ땻깶꒧뚡ꚭꑷ롧ꯘꗟꑀ귓쑀띎꓀- 40 -
ꪾ쏑ꪺꓥ꓆ꅁꕌ귌셠걏덺륌꓀뫻귗뻷ꕸꪺꪾ쏑ꅁꕈꙘꝀꓨꚡ땯깩ꕘꟳꙮꪺꓨꩫꥍ덎ꅁ꙰ꚹꪺ많뚤ꙘꝀꑾ꿠삳ꕉ덯뫘랥꣣삣ꑏ뭐걄뻔ꪺ뫻귗ꗴ냈ꅃ걇덯볋꓀돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꪺ멣띑ꯜꟖꙡ둎덑ꑵ땻깶꧒놵꣼ꅃ 놵뗛ꅁChipMakerꕈIBM곣땯ꪺ돐띳꡴닎Lotus NotesꝀ결덎ꖭꕸꅁ뙩ꑀꡂ덝군ꕘꑀ깍빁Ꙙꑵ땻깶꓀돌꣎ꪾ쏑뭐꣥뵤ꪺ뫞뉺꡴닎ꅝBKP, Best Knowledge and Practice Management Syatemꅞꅁ슲뫙결BKPꪺꪾ쏑뫞뉺볒ꚡꅁꝀ결ꑵ땻깶ꪾ쏑꓀ꪺ룪끔ꖭꕸꅁ싇ꕈ릪쁹ꣃ뮲ꝕꑵ땻깶돐덹ꅂ신늾뭐ꙁꝑꗎ걊ꚳꪺꪾ쏑ꅃꕈꦹꅁ룪뉌ꑵ땻깶Ꙣ뇆낣덝돆늧녠껉ꅁ롧녠꒣ꪾ륄걏ꝟꑷ롧ꚳꑈ룑ꡍ륌쏾ꪺ냝썄륊꣬냝썄ꕩꕈꙖ뷖뷐뇐ꅃꙝꚹꅁꪾ쏑뫞뉺뎡듁뇦ꯘꗟꑀ깍ꪾ쏑뫞뉺꡴닎ꅁ싇ꕈꣳꝕꑵ땻깶셙땵뻇닟ꚱ뵵ꅃ 덗릺꡴닎ꪺ륌땻꒤ꅁ닕슴Ꙣ뛔띾뫞뉺압냝꒽ꕱꪺ뮲뻉ꑕꅁ떲Ꙙ떦늤ꅂ곬ꅂꑈ귻뭐걹땻떥ꕼ귓멣궱ꪺ곛꒬끴ꙘꅁꟆ뇦녎ꪾ쏑뫞뉺엜궲ꪺ듮ꛜ돌ꑰꅃ궺ꗽꅁꪾ쏑뫞뉺뎡ꪺꚨ귻롧ꗑ냝ꣷ뷕걤ꅁ셁룑ꑵ땻깶맯ꪾ쏑뫞뉺꡴닎ꪺ믝ꡄꅃ놵뗛ꅁꕌ귌쇜뷐ꙕ뎡겣ꕎꫭꙀ솸늱셼ꅁ냑뭐ꡃꓫ셼뿬ꑀꚸꕈꅵꪾ쏑꓀ꅶ결ꕄ썄ꪺ겡냊ꅃꙐ껉ꅁꪾ쏑뫞뉺뎡ꑝꝑꗎꑵ땻뎡ꕾ끖ꪺ뻷라ꅁꕄ냊Ꙗꙕ뎡뇀뱳ꪾ쏑뫞뉺ꪺ뉺꧀ꅁꕈ듮ꓖ뻉ꑊ륌땻꒤ꪺ뷄곰ꅃꕴꕾChipMakerꑝꗑꕼꛬ꒽ꕱ낪뱨ꪺ냵ꛦ닕ꚨꅵꪾ쏑뫞뉺냵ꛦꥥ귻라ꅶꅁꕈ뵔ꭏ낪뚥뫞뉺많뚤꯹쓲ꓤ꯹뭐뒣꣑ꖲ굮ꪺ룪랽ꅃ ꚹꕾꅁ귓껗꒽ꕱꙢꡃꑀ귓뎡료ꅁꑝꕈꛛ쑀ꪺꓨꚡ덝롭ꑀꛬ엜궲ꭐ냊ꅝChange Agentꅞ굴덤ꣳꝕBKP꡴닎ꪺ뻉ꑊꙕ돦ꛬꪺ떡ꑦꅃ덯ꑃꛬ엜궲ꭐ냊닕ꚨꅵ엜궲뢨맪ꑰ닕ꅶꅁꙢꡃ귓뎡꒺뇀뱳ꪾ쏑뫞뉺꡴닎ꪺ꣏ꗎꅁꕌ귌ꑝꚨ결ꙕ돦ꛬ뭐ꪾ쏑뫞뉺뎡ꪺ랾덱뻴볙ꅃꙐ껉ꑝ걏ꭐ뙩돌꣎꾵덚ꅝTipsꅞꪺ꙳ꅂ꣺궫띳뵚볒ꚡꪺ뇀ꓢꅃ - 41 -
ꑔꅂꕈ꡴닎ꓞ뻉신늾ꪾ쏑ꪺꛦ결 ChipMaker뻉ꑊBKPꪺꓨꩫ걏ꕈ볺릪쁹ꑵ땻깶녎늧녠뇆낣ꪺ롧엧뵳뵘ꅝCodify Best Knowledge and Practiceꅞꯡꅁ뵚뙩ꑊ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎꒤ꅁ꒧ꯡ룓ꪾ쏑ꓥꗳ라롧륌쏾뻇덎곉ꪺ뱦뵚꣮ꯗꪺ걹땻ꅁ덯귓ꑈ맪낵ꪺꪾ쏑ꅝTipsꅞ놵뗛신ꛜ꒽ꕱꪺꪾ쏑뫞뉺꒤ꓟꅝClearing Houseꅞꅁꪾ쏑뫞뉺뎡ꑝ녱꒽ꕱ꒺뎡뫫걄닓뿯ꕘ28ꛬꪾ쏑녍깡ꅝKnowledge Championsꅞꅁꕌ귌꧒녍뫫ꪺ뭳땻볒닕뭐뻷ꕸ꓀닕ꚨꗟꅵꪾ쏑믹귈ꥥ귻라ꅝKnowledge Committeeꅞꅶꅁ돌ꯡꗑꥥ귻라뙩ꛦ뱦걤ꣃꡍꥷꪾ쏑꒺깥ꪺ믹귈꧊ꅁꕈ껖ꥷꑵ땻깶삳녯ꪺ뽅쁹볺ꅃ 셼꣒뮡ꧺꅇ뉻돵ꯈꩁꑵ땻깶Ꙣ뫻귗뻷ꕸ껉ꅁ녠멎꿁ꕘ띳ꪺꓨꩫ룕ꕘ룻꣎ꪺ냑볆닕Ꙙꅁ녱뫻귗맪냈꒤닖뽮귓ꑈꪺ엩엧뭐꾵덚ꅃ럭ꕌ귌녱뉻돵Ꙟ꣬뿬꒽ꯇꯡꅝ덱녠곹뇟ꑗ9:00pmꅞꅁ땮ꑊ륱뢣ꭋꕩ뙩ꑊ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅁꕌ귌럓BKP꧒덗뵤ꪺ껦ꚡꅁ뱧ꑕ돌꫱귗뉺뻷ꕸꪺ롧엧ꅁꅝ꣒꙰ꅇ럅ꯗꅂ꓆뻇ꚨꗷꅂ껰엩ꪺ닕Ꙙ뭐걹덴ꅂ삣ꑏ떥냑볆삳꙰꛳뷕뻣ꅂ싸뷨ꪺ꣓랽뭐샋듺ꪺ륌땻ꅞ떥ꅁꣃ뵚ꛜ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅃ꒧ꯡꅁ라ꚳ5ꛜ6ꛬ쓝꧳룓믢냬ꪺꅵꪾ쏑녍깡ꅶ뱦껖덯뵧ꓥ뎹ꅃꛓ꣤뒣꣑ꪺꪾ쏑ꓥꗳꑀꖹꪾ쏑롧ꥥ귻라ꪺ뭻ꕩꯡꅁꪾ쏑ꓥꗳꭋꕩꚨ결BKPꣃ쁸꙳꧳꡴닎꒺ꚨ결닕슴ꪺꪾ쏑룪늣ꅁꕩ뭐ꗾ꒽ꕱꪺꑵ땻깶꓀덯귓ꑈꪺ롧엧ꅃꙐ껉ꅁChipMaker결ꑆ릪쁹귻ꑵ꓀덯귓ꑈ쑟뙑ꪺ롧엧ꅁꕈ볺릪쁹귓ꑈ벶뱧롧엧꧊ꪺꪾ쏑ꅁꪾ쏑ꓥꗳꪺꝀ꒣뛈ꕩ샲녯NT$5,000ꛜ10,000꒣떥ꪺ뽅쁹볺ꅁꙐ껉ꑝ라Ꙣ꒽ꕱ꙾ꯗ라쒳꒤꣼꣬꒽ꕱ꒽뙽ꪺꫭ뒭ꅃ 돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꝥ뉻ꪺꓨꚡ걏ꕈ뫴룴결냲슦ꅝInternet-Basedꅞꪺꪾ쏑깷ꅁ뇄ꗎ귓ꑈ돦ꑀ꓆ꪾ쏑ꑊꑦꅝKnowledge Portal Webꅞꅁꑊꑦ땥궱ꕩ냏꓀결ꖪ쏤ꅂ꒤뚡ꕫ쏤ꑔꑪ뎡ꗷꅁꖪ쓦ꕈ덎꧊ꪾ쏑결ꕄꅁꕝ걁ꅇBKPꪺ돌띳ꪺꪾ쏑ꅂꪾ쏑ꓥꗳ꓀ꪺ놡ꅂꚳꙨꓖꑈ빜얪륌덯뵧ꓥ뎹ꅁ꣤뗻ꓱꅂꙞ삳뉶ꪾ쏑ꪺ뇆ꛦ- 42 -
멝떥끔꺧ꅁ럭땍ꑵ땻깶ꑝꕩꕈ뙩ꑀꡂ덳떲ꛜ과냪ꪺ룪껆깷ꅆ꒤뚡쓦결귓ꑈꑵꝀ곛쏶ꪺ덝돆ꅂ압ꯈꪺ룪끔ꪾ쏑ꫀ롳떥ꅆꕫ쓦ꭨ결ꑈꪫꪺ꽓뱧ꅂꡃ뙧룜썄ꅂ샲볺돇ꕘꑈ귻ꪺꫭ뒭끔꺧떥ꅁꑀ꿫ꑪ뎣ꕈ띳뭄ꚡꪾ쏑결ꕄꅁꣃꗎꙨ둃엩ꪺꓨꚡ꣓ꝥ뉻ꅁꕩꕈ뒣ꑵ땻깶ꑗ꡴닎쉳쓽ꪺ띎쑀ꅝ룔ꢣ맏4-1꧒ꗜꅞꅃ ChipMaker ChipMaker ChipMaker 맏4-1ꅇChipMaker뻉ꑊ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꪺꪾ쏑ꑊꑦ 뻺롧ꑀ꙾Ꙩꪺ껉뚡ꅁꑵ땻깶ꑷ롧몥몥닟멄꧳덯깍돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꪺ꣏ꗎꓨꚡꅁꑝ볖꧳벶뱧BKP덯쏾ꪺꪾ쏑ꓥ뎹ꅁꚳꑵ땻깶ꑝ뵔맪빡BKP꣬ꕩ꿠ꪺ룑ꡍꓨ껗ꅃ맪ꑗꅁꪾ쏑뫞뉺뎡ꭄ녠몡띎덯ꑀ꙾꣓뇀냊ꪾ쏑뫞뉺ꪺ셚껄ꅁꪾ쏑뫞뉺뎡ꑝꯤ꿁꙰꛳뙩ꑀꡂ떽ꪾ쏑깷ꪺ꒺깥ꭾ뷨ꅁꕈꭋ꿠ꣳꝕ뉻돵ꑵ땻깶뚶ꝑ뇆낣뻷ꕸꪺ늧녠냝썄ꅃ - 43 -
닄ꑇ뚥걱ꅝ2001꙾ꫬ듁ꛜ2002꒤듁ꅞꅁꗑꑀꛬ덎ꕘꢭꪺ룪뉠ꑵ땻깶놵ꓢ뻡ꗴꪾ쏑ꅝChief Knowledge Officer, CKOꅞꅁ꧳걏ꪾ쏑뫞뉺뎡교ꑏ꧳뱗뙩ꪾ쏑꒺깥ꪺ믹귈ꅁ꒣뛈덝군ꭐ뙩ꪾ쏑ꗦ걹ꪺꣳ쒳껦ꚡꅝKnowledge Exchange Protocolꅞꅁꕌ귌쇙뫫닓ꖩꯤꙡ뻣뉺꡴닎꒤ꡃ귓뫻귗꾵덚ꅁ뒣꣑귈녯ꑵ땻깶ꕩꢳ덴뻇닟ꪺ궫쉉ꅝLesson Learnedꅞꅁ싇ꚹ뮲ꝕꑵ땻깶ꢳ덴ꯤꕌ귌냵ꛦꑵꝀꪺ륌땻뭐ꗟꝙ신꓆결ꪾ쏑ꓥꗳꅃ 낣ꚹ꒧ꕾꅁ결ꑆ뱗ꕛꑵ땻깶꣏ꗎ꡴닎ꪺ쁗뉶ꅁꙢ덯듁뚡ꑝꙢ꡴닎꒤뱗ꕛQuick Note귓ꑈ뫴궶꡴닎ꅁꑵ땻깶ꕩꕈꯜꟖꙡꝑꗎ꡴닎꒺ꯘꪺ볋ꪩꅝTemplateꅞꅁꢳ덴걛덝ꛛꑶ녍쓝ꪺ뫴궶ꅁ꒽ꕱ싇ꚹ릪쁹ꑵ땻깶꓀뭐ꙁꝑꗎ덯뫻귗꾵덚ꅃ셠ꛓꢥ꒧ꅁꚹ뚥걱ꪺ궫쉉꯹쓲쏶ꩠ꧳ꪾ쏑꒺깥뭐맪ꗎ꧊ꅃꪾ쏑뫞뉺뎡뗛궫꧳륆ꚨꑔ귓ꗘ볐ꅁ닄ꑀꅂ닎ꑀ볐럇ꪺBKP벶뱧껦ꚡꅁ닄ꑇꅂ결ꑆꙝ삳룳냪ꪾ쏑신늾ꪺꗘ볐ꅁꪾ쏑꒺깥ꖲ뚷ꗾ궱뙩ꛦ굞ꓥ꓆ꅁ닄ꑔꅂ뱗ꕛꪾ쏑꒺깥ꪺ덑쉉빜뉶ꅁꣃꕄ냊Ꙗꑵ땻깶ꭐ빐궫굮ꪺꪾ쏑ꅃ 궺ꗽꅁ꒽ꕱ결ꑆ뒣ꑵ땻깶벶뱧BKPꪺꕩ빜얪꧊뭐꡴닎꒤ꪾ쏑꒺깥ꝥ뉻ꪺꑀ교꧊ꅁꪾ쏑뫞뉺뎡덝군ꑀ깍볐럇ꪺ벶뱧껦ꚡꅁꑀꓨ궱ꣳꝕꑵ땻깶벶뱧ꪾ쏑ꓥꗳꅁꕴꑀꓨ궱ꑝꚳꝕ꧳꣏ꗎ냑ꛒꅃBKPꪺ벶뱧껦ꚡ쏾꧳뵚곬뻇듁ꕚꪺ껦ꚡꅝꕩ냑ꛒꫭ4-1ꪺ뮡ꧺꅞꅃ꣒꙰ꅇꙢꡃꑀ귓뵚ꪺ덚슬꒤ꅁꑵ땻깶뎣ꖲ뚷뿭둠ꑕꙃꑀꥷꪺ껦ꚡꅝ1ꅞ멋굮ꅁꅝ2ꅞꓞꢥꅝ뮡ꧺ늧녠냝썄ꪺ꽧ꪬꅞꅁꅝ3ꅞ뮡ꧺ냝썄덂뉺ꪺ뚶Ꟈ꧊ꡂ왊ꅁꅝ4ꅞ떲ꩇꥍ끑뷗ꅝ꣒꙰ꅇ맪엧ꪺ볆뻚ꅂ맏ꓹ녱뫻귗뻷ꕸ꧒뻇닟ꪺ띳ꓨꩫꅞꅁꅝ5ꅞ떲뷗ꥍ뙩ꑀꡂꪺ냑ꛒ끔꺧ꅝ꣒꙰ꅇꕩꕈ뙩ꑊ과냪ꪺꢺ귓룪껆깷ꅂ냑ꛒꑆBKP료귾ꑀꗷꪾ쏑ꓥꗳꅞꅃ놵뗛ꓥꗳ뙩ꑊ뱦걤ꪺ뻷꣮ꅁ라ꗑ곛쏶믢냬ꪺ꣢ꛜꑔꛬꪾ쏑녍깡ꅝ꣓ꛛ덯뿯ꥷꪺ28ꛬꪾ쏑ꥥ귻라ꪺ녍깡ꅞ뱦걤ꚹꪾ쏑꒺깥ꪺ궫굮꧊ꅁꣃꝐ쉟ꖦꪺ믹귈꧊ꅃꡃꑀ귓뫻귗ꪺꪾ쏑ꓥꗳꅁꑀꖹ덱륌ꪾ쏑녍깡ꑇ꓀꒧ꑀꪺ뭻ꕩꅁꝙ덑뫙결ꅵ돌꣎뫻귗ꪾ쏑뭐꣥뵤ꅶꅁꭋꕩ쁸꙳꧳BKP덯깍룪껆깷꒤ꅁꢺ믲ꗾ꒽ꕱ뭐ꗾ뉹ꙕꙡꑵ땻깶뎣꿠덺륌꡴닎꓀덯뫻귗꾵덚ꅃ - 44 -
꣤ꚸꅁꗑ꧳ChipMaker Global결ꑀ깡ꗾ뉹꓆꒽ꕱꅁ결ꑆꚳ껄뙩ꛦ룳냪롧엧ꪺ신늾ꅁꙝꚹ뇀냊BKP꡴닎ꪾ쏑꒺깥ꞹꗾ굞ꓥ꓆ꅃꙝ결ꑵ땻깶ꑪ뎣결ꗦꑪꅂ뉍ꑪꅂꚨꑪ떥뉺ꑵ굉뒺ꪺ뻇ꑨꅂ뫓ꑨꙨꅁ뎡꓀ꑵ땻깶꣤맪꒣닟멄ꗎ굞ꓥꫭ륆뻣귓늧녠뇆낣ꪺ륌땻ꅁ맯꧳ꗎ굞ꓥ벶뱧BKPꪺ꒺깥꒴ꚳ뷑ꙨꪺꧪꯨꅃChipMaker결ꑆ룑ꡍꑵ땻깶ꪺꙢ굞ꓥ뱧Ꝁꓨ궱ꪺ굗둯ꅁ꒽ꕱ쇙꽓ꝏ롵뷐ꑀꛬ과쑹ꪺ굞ꓥꛑ깶ꅁ뇐뻉ꑵ땻깶꙰꛳ꗎ굞ꓥ꣓ꟳ뉍랡ꙡ둹뱧ꕘꕌ귌ꪺ롧엧ꅃ 돌ꯡꅁ걏쏶꧳꡴닎꒤BKPꪾ쏑꒺깥덑꣏ꗎꪺꪬꩰ뭐궫굮꧊ꅃ결ꑆ뱗ꕛꪾ쏑꒺깥ꪺ덑쉉빜뉶ꅂ릪쁹ꑵ땻깶띪둍ꅂ빜얪ꅂ뗻뷗BKP료ꪺꪾ쏑ꅁ꒽ꕱꙢ꡴닎ꑗ꯹쓲ꪺ떽ꅇꕝ걁ꅝ1ꅞꗑꝀ꡴닎ꪺ덗ꥷꅁꕩꛛꛦ덝ꥷꪾ쏑ꓥꗳꪺ쏶쇤꙲ꅁꅝ2ꅞꗑꝀ덝ꥷ뙗덳떲ꅁꪾ쏑꣏ꗎꕩ덺륌ꪾ쏑ꓥꗳꪺ뙗덳떲ꅁ띪둍꣬곛쏶ꪺꪾ쏑ꓥꗳꅁꅝ3ꅞꪾ쏑ꓥꗳꪺ덑쉉빜뉶뭐ꗘꭥꪺ궫굮꧊뇆ꙗꅁꗘꭥ걏ꗑ룪끔꡴닎꣏ꗎ쉉빜꧒늣ꗍꪺ떲ꩇꅁꅝ4ꅞ꒽ꕱ결ꑆ릪쁹귻ꑵꑗ꡴닎ꪾ쏑ꅁ빜얪ꭨꕩ뙩ꑀꡂ벶뱧뗻믹뭐Ꝑꥷꪾ쏑ꪺ믹귈ꅁꑀ꿫빜얪ꕩꕈ떹ꑀ쇻ꛜ꒭쇻걐꿅ꅁ꡴닎둎라ꛛ냊늣ꗍꙕ걐꿅ꪺꛊ꓀ꓱꅁꅝ5ꅞꑵ땻깶ꕩꙢ꡴닎꒤ꪽ놵벶뱧Ꙟ삳ꅁ덯쏾꧳ꗘꭥ걹ꛦꪺ뎡뢨껦ꅝBlogꓨꚡꅞꅁꕈ뱗ꕛ걊ꚳꪾ쏑꒺깥ꪺ믹귈뭐쏾ꪺ곛쏶롧엧ꪺꗦ걹ꅃꚹꕾꅁꅝ6ꅞ꒽ꕱ뱗ꕛ꡴닎룪껆놴냉ꅝData Miningꅞ뭐띪둍ꓞ삺ꅝSearch Engineꅞꪺꕜ꿠ꅁꣳꝕꑵ땻깶꿠ꢳ덴꣺녯꧒믝ꪺꪾ쏑ꓥꗳꅃ - 45 -
ꫭ4-1ꅇꪾ쏑ꗦ걹ꣳ쒳ꪺ껦ꚡ Topic BKP Knowledge Exchange Protocol Describe the questions or trouble we face. Abstract Take actions to solve the trouble. EquipmentꅇWhich equipment to improve SituationꅝcontextꅞꅇOperation process or Parameter as Introduction Temperature, Pressure and so on. How to solve the trouble and possible outcomes. Performances Result and Discussion Discuss and find the logic behind the actions to solve ConclusionDescribe the best practice or Standard operation processꅝSOPꅞ more detail for the future operation. ReferenceTo learn more or make sense the conclusions, employee can learn more from these references. 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 ꕼꅂꚨ껄ꅇꫭ궱꧊ꪾ쏑ꓥꗳꪺꗦ걹 ChipMakerꕈ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡ꣤ꚨ껄ꕏꑈ꺶뻄ꅃ껚뻚꒽ꕱ꒺뎡던뷍ꪺ룪껆엣ꗜꅁ뫞뉺낪뱨맯꧳돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꪺ꓀볆뻚띐꣬몡띎ꅃꪾ쏑뫞뉺뎡ꕘꕼ뚵뿅뙱셚껄ꓴ럇떽ꪺ뙱꓆볐ꅝ꣬2002꙾8ꓫꓮꅁ꙰ꫭ4-2꧒ꗜꅞꅃꅝ1ꅞꭐ뙩ꪾ쏑ꪺ꓀ꅇ꓀ꪺ볆ꗘ뱗ꕛꅁ녱ꡃꓫ18뵧뱗ꕛꛜ72뵧ꅝ뱗ꕛ곹ꑔ궿ꅞꅃꅝ2ꅞ론곙띪둍ꪾ쏑ꪺ껉뚡ꅇ녱귬꣓꣬ꑀ뵧ꓥ뎹ꖭꞡ믝굮15꓀쓁ꅁ셙땵결꓀쓁ꅝ뱗Ꟗꑆ76ꉍꅞꅃꅝ3ꅞ셙땵뻇닟ꚱ뵵ꅇꙷ룋뻷ꕸ귬ꗽ믝굮90ꓑꅁꑕ궰결30ꓑꅝ뱗Ꟗꑆ67ꉍꅞꅃꅝ4ꅞ뱗ꕛ귻ꑵ뻇닟ꪺ쑀띎ꅇ녱ꡃꓫ띪둍ꪾ쏑117ꚸꅁ뱗ꕛꛜ1176ꚸꅃ - 46 -
ChipMakerꪺꪾ쏑뫞뉺뎡맯꧳BKPꪺ꡴닎ꪺ뙱꓆볐띐꣬ꭄ녠ꙡ몡띎ꅁ과꒤꒣ꢬꪺ걏BKPꡳ뎺결꒽ꕱ론곙Ꙩꓖꚨꖻ돐덹Ꙩꓖ믹귈ꅈ덯꒴ꯝꪾ쏑뫞뉺뎡낵뙩ꑀꡂꪺ뿅뙱ꅃꙝꚹꅁꪾ쏑뫞뉺뎡ꖿ뗛ꓢ덝ꥷ쏶쇤꧊ꪺ셚껄볐ꅁ꣮굱KPIꅝKey Performance Indexꅞ볐Ꝁ결뿅뙱BKPꪾ쏑ꓥꗳ꧒돐덹ꪺ믹귈ꅃ꣒꙰ꅇ띳뙩귻ꑵ끖뵭껉볆걏ꝟ궰ꝃꅂ귻ꑵꪺꗍ늣ꑏ뒣ꪺꓱ뉶ꅂ덝돆ꝑꗎ뉶ꅂ늣꿠ꝑꗎ뉶ꅋ떥볐ꅁ뙩ꑀꡂ군뫢ꕘBKP꡴닎꒤ꪾ쏑ꓥꗳꪺKPI볐ꅁꕈꭋ뵔맪뿅뙱돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎녡떹닕슴ꪺ맪뷨껄꽱ꅃ ꫭ 4-2ꅇ뇀ꛦꪾ쏑뫞뉺ꭥꯡꕼ뚵ꕩ뿅뙱ꪺ셚껄ꓴ럇 ꪾ쏑뫞뉺꡴닎 뻉ꑊꭥ 뻉ꑊꯡ 뱗ꕛꉈ ꪾ쏑꓀ꪺ볆ꗘꅝ뵧ꅞ 18300% 72 띪둍ꪾ쏑ꪺ껉뚡ꅝ꓀쓁ꅞ 15 % 뻷ꕸꪺꙷ룋꧒믝ꪺ껉뚡ꅝꓑꅞ 90 3067% 띪둍ꪾ쏑ꪺꚸ볆ꅝꛊꚸꅞ % 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 땍ꛓꅁ뺨뫞ꑵ땻깶뒶륍ꥷꪾ쏑뫞뉺뎡ꪺꝖꑏ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅝBKPꅞꪺ믹귈ꅃ띎ꕾꪺ걏Ꙣ뙱꓆껄꽱ꪺ굉ꯡꅁ귌녱ꑵ땻깶던뷍ꪺ륌땻꒤꒣쉟땯뉻ꅁ뉻돵ꯈꩁꑵ땻깶ꕇ맯꧳닕슴삳ꗎBKP꣓신늾롧엧믡ꚳ롭돱ꅃ뉻돵ꯈꩁꑵ땻깶뒶륍꒣뭻ꙐꕈBKP덯볋ꪺ볒ꚡ꣓신늾ꪾ쏑ꅃ귌ꕩꗑꕈꑕ둘ꛬ뉻돵뫻귗ꑵ땻깶ꪺ삳꒤ꑀꢣ뫝귙ꅁ꣒꙰ꅁꑀꛬꑃ꙾ꪺ룪뉠ꑵ땻깶ꫭꗜꅇ ꅵ귌꒣ꓓꕩ꿠뉻돵ꪺ롧엧뱧ꑕ꣓ꅁꩰꕂ럭껉ꯝ룑ꡍ냝썄ꪺꯦ궢꧊ꢺ믲낪ꅁꑀ꿫ꛓꢥꅁBKP료ꪺꪾ쏑ꓥꗳꣃ때ꩫ산ꝙ껉룑ꡍ뉻돵꧒륊꣬ꪺ냝썄ꅃꅶ ꑀꛬꑵ땻깶ꑝ뒣ꅝ8Ꙕ뱴뭫꣨뭳땻ꑵ땻깶ꅁ꣣ꚳ9꙾ꪺꑵꝀ롧엧ꅞꅇ ꅵ덯ꅝ뫻귗ꅞꪾ쏑뎣걏멃멃닖뽮ꪺꅁ걏듁멎뻷ꕸ꧒멎ꕘꪺꓟ녯…굮꿠뮡녯- 47 -
ꕘꅂ뱧녯꣓ꅁ둎ꑷ롧꒣걏쑟뙑ꪺ롧엧ꑆ…꣒꙰ꅁ둎ꡓꩫ뱧ꕘ걏꙰꛳귗뉺뻷ꕸ땯ꕘꪺ맇맇셮…ꩰꕂ롧녠비륊꣬ꑤ꥟ꛊ꧇ꪺ냝썄ꅁꗍ늣뵵럭놼ꑀꓑꅁ꒽ꕱ둎ꕩ꿠솫ꑀ믵…덯믲ꯦ궢ꪺ냝썄ꅁꝁꕵ꿠껚뻚럭껉놡ꩰꅁ쏤Try쏤곣ꡳ…꒣뫞ꗎ꒰믲뿬ꩫꅁꝁꖲ뚷ꗟꝙ룑ꡍ냝썄ꅁ걊꣏꒣꿠ꞹꗾ룑ꡍꅁꑝ녯ꗟ꣨ꕘ볈껉떽ꪺꓨꩫ…ꅃꅶꅩ멋뿽ꛛ2002꙾4ꓫ17ꓩ던뷍뵚ꅪ ꕴꑀꛬ굴덤띳덝돆ꪺ룪뉠ꑵ땻깶ꗧ벫벫뷗꣬ꅇ ꅵ비륊ꪺꪬꩰ뎣걏돌띳ꪺ냝썄ꅁꡓꚳꑈ룑륌ꅁ럭땍BKPꑝ꒣ꕩ꿠ꚳ끏뿽…BKP료ꚳꪺꪾ쏑ꅁ덱녠뎣ꑷ롧라ꑆꅁ꒣ꗎꙁꑆꅆꛓ굮ꪺꅁꖦꅝBKPꅞꑀꥷ쇙ꡓꚳꅃꅶ ꕴꑀꛬ룪뉌ꑵ땻깶ꭨ때ꥠꙡꫭꗜꅇ ꅵ럭륊꣬troubleꅝ걇믙뇆낣ꅞ껉ꅁ뵔맪믝굮BKPꪺ뮲ꝕ…뒿ꙢBKP꒤꣬곛쏶ꪺꪾ쏑ꅁ쇶땍ꯜꝖꑏꙡ빜얪ꅁꕩ걏롧녠뎣걏ꑀꪾꕢ룑ꅁ꙰Ꙑ뵍ꑬ멎뙈ꅁ꒣꿠ꞹꗾ뉺룑꣤꒤ꪺ뛸꾵ꅃꅶ 쇶땍ꑪ뎡ꗷꪺꅵ뉻돵ꯈꩁꑵ땻깶ꅶꥷBKP덯깍꡴닎ꪺ믹귈ꅁꓝ룞ꪺ걏ꕌ귌뒶륍ꪺ띐쒱ꅵ룪뉠ꑵ땻깶꒣믝굮빜얪BKPꅁꭋ꿠룑ꡍ냝썄ꅆꛓ룪뉌ꑵ땻깶믝굮BKPꅁ꒣꿠뉺룑BKPꅃꅶChipMaker덯깍돌꣎ꪾ쏑뭐꣥뵤ꪺ뫞뉺꡴닎ꅁ꣤뙱꓆뭐뷨꓆볐곛꒬ꗙ곞ꪺ뉻뙈ꅁꓞ땯귌뙩ꑀꡂꕨ놴꿁ꕈ꡴닎신늾ꪾ쏑껉ꕩ꿠볧싃ꪺ냝썄ꅃ - 48 -
닄ꑔ론?룪껆꓀꩒ꅇ꡴닎볐뭐ꑵ땻깶굴궱뗻믹ꪺ뮡ꧺ ꑀꅂ셚껄ꙮꪺ꡴닎볐ꅇꪾ쏑꒺둏꧳ꪫꗳꪺꖻ뷨 ꙢChipMaker껗꣒료ꅁꕈ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺뵔맪늣ꗍ셚껄ꙮꪺ꡴닎볐ꅃ귓껗ꑀꝑꗎ곬녎귓ꑈ늧녠뇆낣ꪺ롧엧뵳뵘결볐럇꓆ꪺꅵ돌꣎맪냈ꅶꅁꣃ륂ꗎ돌꣎ꪾ쏑뭐맪냈뫞뉺꡴닎ꅝBKPꅞ신늾돌꣎꣥뵤ꅁꕂ뮲ꕈ볺릪쁹덝돆뭐뉻돵ꑵ땻깶꯹쓲돐덹뭐꓀ꪾ쏑ꅃ뒫ꢥ꒧ꅁ닕슴뇄ꗎ릪쁹ꑵ땻깶녎뫻귗ꪺ롧엧뵳뵘ꅁ녎ꑵ땻깶귓ꑈ꓆ꪺꪾ쏑둏ꑊ꡴닎꒤ꚨ결ꪾ쏑ꪫꗳꅝKnowledge Embedded in Objectꅞꅁ싇ꝕ룪끔꡴닎ꪺ꽓뱸Ꝁ결ꪾ쏑신늾ꪺ룼엩ꅁꣃꕈ꡴닎ꓨꚡꝥ뉻ꑵ땻깶ꪺ돌꣎꣥뵤ꅁꭐ뙩곛Ꙑ믢냬ꪺꑵ땻깶꿠ꚳꑀ교꧊ꪺ뭻ꪾ뭐ꛦ결ꅁꛓ닕슴뫞뉺ꪾ쏑ꪺ껖ꓟ믹귈겡냊ꭋ걏덂뉺ꪾ쏑ꪫꗳꅃ ꖻꓥ뉠ꑊ놴끑셚껄ꙮꪺ뙱꓆볐굉ꯡꪺ귬ꙝ땯뉻ꅁ귓껗ꑀ뇄ꗎ곬녎귓ꑈ늧녠뇆낣ꪺ롧엧뵳뵘결볐럇꓆ꪺꅵ돌꣎맪냈ꅶꅁ뫫ꓟ덗릺뭐륂ꗎꅝ1ꅞ볐럇ꪺꪾ쏑ꗦ뒫ꣳꥷꅁꅝ2ꅞ룪끔꡴닎Ꝁ결꓀ꪺꖭꕸꅁ뭐ꅝ3ꅞ뇄ꕈ귓ꑈ굞뚯ꕄ롱ꪺ볺쁹꣮ꯗꅁ싇ꚹꕈ꡴닎ꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅁ땍ꛓ꡴닎꧒꿠뫞뉺ꪺ걏ꪾ쏑ꪫꗳꅁ녎ꪾ쏑꒺둏꧳ꪫꗳꯡꅁ꯹쓲ꙁꝑꗎ닕슴ꪺꪾ쏑ꪫꗳꕈ뒣ꑵ땻깶ꪺ늧녠뇆낣꿠ꑏꅃ뒫ꢥ꒧ꅁ닕슴궺ꗽ뫫ꓟ덝군륌볐럇ꪺꪾ쏑ꗦ뒫ꣳꥷꅁꗑꪾ쏑뒣꣑뿭둠ꥷꪺ뵳뵘껦ꚡꅁꕩꕈꢳ덴녎귓ꑈꪺꪾ쏑슲꓆결꡴닎꓆ꪺꪾ쏑ꪫꗳꅁꪾ쏑놵ꚬꑝ꿠륷듁ꪾ쏑ꓥꗳꝥ뉻ꪺꓨꚡꅁ덯볋ꭋꕩꕈꑪ뙱듮ꓖ싹ꓨ뵳뵘뭐룑얪ꪾ쏑ꓥꗳꪺ껉뚡ꅃ ꣤ꚸꅁꕈ룪끔꡴닎Ꝁ결ꪾ쏑꓀ꪺꖭꕸꅁ꡴닎ꕩꕈ24ꑰ껉뒣꣑룳뙖껉ꪺꩁ냈ꅁꪾ쏑놵꣼ꕩꕈ쁈껉쁈ꙡ륂ꗎ꡴닎띪둍뭐쉳쓽곛쏶ꪺꪾ쏑ꅁꕴꕾ꡴닎ꪺꪾ쏑꓀쏾뭐룪껆놴냉덎ꅁꑝ뒣꣑ꑆ꣏ꗎꢳ덴ꕂꑪ뙱쉳쓽ꪾ쏑ꪺꭋꝑ꧊ꅃ돌ꯡꅁ닕슴ꑝ뇄ꗎ귓ꑈ굞뚯ꕄ롱ꪺ볺쁹꣮ꯗꅁ꣒꙰ꅇꪾ쏑뒣꣑ꪾ쏑끞쑭ꕩ샲녯ꖭꞡ곹5000꒸꒣떥ꪺ볺ꅆꚹꕾꅁꪾ쏑뒣꣑ꑝꕩ륂ꗎ쏶쇤꙲뙗덳떲ꪺꕜ꿠ꅁꑀ- 49 -
ꓨ궱ꕩ뱗ꪾ쏑ꪺ궫굮꧊ꅁꕴꑀꓨ궱ꑝꕩꕈ덺륌덳떲ꕈ뱗ꕛꪾ쏑ꪺ뱳ꯗ뭐뉠ꯗꅃ ꣒꙰ꅇꙢBKPꅝꪾ쏑깷ꅞ꒤ꪺꪾ쏑ꓥꗳ걏ꕩꕈ덺륌ꑀ덳ꛪ뚶Ꟈ꧊ꪺꡂ왊꣓뮡ꧺꅝ꣒꙰ꅇ볐럇Ꝁ띾땻ꟇꅁSOP–Standard Operation Procedureꅞꅁꕈ뿺볺쁹ꑵ땻깶쑭귓ꑈꪺꪾ쏑ꅁꙁ덺륌뚰꒤ꚡꪺ룪끔꡴닎ꅝCentral Information Systemꅞ결ꖭꕸꅁ엽꓀뒲꧳닕슴ꙕ돦ꛬꪺꑵ땻깶ꕩꕈꢳ덴꣺녯ꅂꙁꝑꗎ룓ꪾ쏑ꅃ꧒ꕈꪾ쏑ꪺ꣏ꗎꕵ굮럓ꓥꗳꪺꡂ왊ꅁꙢ때믝ꛒ뙱ꙢꑵꝀ놡맒ꑗꪺ엜꓆ꑕꅁꭋ꿠맰룕꒣뉮ꙡ꯶맏꿁왫ꅁꛛꛦ룑ꡍꑵꝀꑗꪺ냝썄ꅃ 녱ꑗ궱ꪺ룪껆꓀꩒녯ꪾꅁ럭ꭥꪾ쏑뫞뉺ꪺ볒ꚡ걏륂ꗎ꡴닎신늾닕슴꒺ꪺꅵ돌꣎맪냈ꅝBest Practiceꅞꅶꅁ녎ꪾ쏑꒺둏꧳ꪫꗳꅁ꯹쓲ꙡꙁꝑꗎ닕슴ꪺꪾ쏑ꪫꗳꕈ뒣ꗸ띾ꪺ쑶ꪧꑏꅃ귓껗ꑀChipMakerꕈ꡴닎꧒꿠뫞뉺뭐신늾ꪺ걏ꅵꪾ쏑ꪫꗳꅶꅁ녎ꪾ쏑멋굮뭐슲꓆ꯡ둏ꑊ꡴닎꒤ꅁ놵뗛닕슴ꕈ볺쁹꣮ꯗꓞ뻉ꪾ쏑ꑵꝀꅝꑵ땻깶ꅞ륂ꗎ곬ꪺ돐띳ꕜ꿠ꅁ곬뵔맪꿠ꚳ껄뫞뉺뭐신늾ꅵꪾ쏑ꪫꗳꅶꣃ늣ꗍ셚껄ꙮꪺ뙱꓆볐ꅃ ꑇꅂꑵ땻깶굴궱ꪺ뗻믹ꅇ놡맒ꪾ쏑ꪺꖻ뷨 귌ꑷ롧ꑆ룑꣬ChipMakerꪺꪾ쏑뫞뉺뻉ꑊꑰ닕ꑷꗽ끷맯닕슴궱꧒ꕩ꿠비륊ꪺ믙쎪낵ꑆꙝ삳ꪺ놹걉ꅁꙝꚹꕾ뎡믙쎪ꙝ꿀ꑶ궰ꛜ돌ꓖꅃ꣤ꚸꅁꙁꕛꑗ뻉ꑊꑰ닕꧒ꙷ뇆ꪺꪾ쏑신꓆뻷꣮ꅝ꙰떲멣꓆ꪺꪾ쏑뵳뵘ꅂ과냪ꛑ깶ꪺ뇐뻉뭐삳ꗎ돐띳ꪺ룪끔꡴닎ꅞꅁ뉺삳ꚳꧺ엣ꪺꚨ껄ꅁ결꛳ꑵ땻깶맯덯깍BKPꪾ쏑뫞뉺꡴닎ꚳ꙰ꚹꪺ굴궱뗻믹ꥏꅈꙢꚹꅁ귌녎ꗑ던뷍ꪺ룪껆궫띳ꯘ멣ꑵ땻깶ꪺꑵꝀ맪냈ꅁ링룕ꕘꪾ쏑신늾냝썄꒧쑰떲꧒Ꙣꅃꕈꑕꖻ뷗ꓥꕈ던뷍꧒ꚬ뚰ꪺ뫻귗껗꣒뮡ꧺꑵ땻깶ꪺꑵꝀ맪냈걏ꑀ뫘놡맒ꓞ뻉ꛦ냊ꪺ뫻귗륌땻ꅃ - 50 -
ꅝꑀꅞ놡맒ꓞ뻉뫻귗ꛦ냊ꪺ맪꣒ Ꙣꚹꅁ엽귌뙩ꑊꕴꑀꛬꑵ땻깶ꪺ뫻귗뻔Ꟑ꒤ꅁ놴끑ꕈ꡴닎ꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺ냝썄ꅃSamuel걏ꑀꛬ뫻귗HDP-CVDꅝHigh Density PlasmaꅖChemical Vapor Depositionꅁ낪녋ꯗ륱볟꓆뻇껰곛ꡉ뽮뻷ꕸꅞꪺꑵ땻깶ꅃ꓆뻇껰곛ꡉ뽮걏ꑀ뫘Ꙑ껉Ꙣ뒹ꓹꑗ떲Ꙙꅵꡉ뽮ꅶ뭐ꅵ뭫꣨ꅶꝀ띾꧳ꑀ엩ꪺ뭳땻덎ꅁꕩꕈꙢ룻ꑰ뵵뱥ꑕꡉ뽮ꕘ꧒믝ꪺ송붤ꅁꛓꙢꡉ뽮뭫꣨ꪺ륌땻꒤ꅁ뒹ꓹꙐ껉라꣼꣬덜Ꙩ냑볆곛꒬ꪺ뱶암ꅁ덯냑볆ꕝ걁껰엩ꪺ걹뙱ꅂ걹덴ꅂ꒺뎡럅ꯗꅂ껰엩삣ꑏꡉ뽮덴뉶떥ꅃꛓꡉ뽮덴뉶ꕩ꿠ꑓ꣼싷ꑬ뽀ꯗ뭐꒶륱ꟷ껆ꅝ꙰SiO2ꅂSi3N4ꅂPSGꅂꙨ뒹꪿ꅂꭄ뒹꪿떥ꅁꖦ귌돌ꕄ굮ꪺꕜ꿠걏낵결뻉엩덳놵ꪺ꒶륱뱨뒹ꓹꪺꭏ앀뱨ꅞꪺꑺ쉚ꅃ뒫ꢥ꒧ꅁ럭ꡉ뽮꒣Ꙑꪺ꒶륱ꟷ껆껉ꅁꡉ뽮덴뉶라ꙝ꒶륱ꟷ껆ꪺ꽓꧊ꛓ엜ꅁꑝ둎걏ꖲ뚷뙩ꑀꡂꙁ띌뷕껰엩ꪺ걹뙱ꅂ걹덴뻷ꕸ꒺뎡ꪺ럅ꯗ뭐껰엩ꪺ삣ꑏꅃꙢ덯냑볆ꗦ꒬뱶암꒧ꑕꅁ돌ꯡꑾ라뻉교꧒ꡉ뽮송붤ꪺ녋ꯗꅂꭰꯗꅂꞡ꓃ꯗꅂꗺ뉶ꅂ뗵꿠ꑏꅂ땷ꯗ뭐삳ꑏ떥ꅃSamuel 뷍끟ꕌꪺꓟ녯ꅇ ꅵ멎HDP-CVD덯뫘뻷ꕸꑷ롧ꚳꑔꅂꕼ꙾ꑆꅁ쇶땍냝썄꒴뱨ꕘ꒣뵡ꅁ쉫꿇끟꣓ꕵꚳꑀ귓싸뷨particleꪺ냝썄ꅑꕩ걏ꗺ둍싸뷨ꪺ꣓랽둎엽룑꒣ꞹꅃꅶ ꑀꚸSamuel덑겣ꕨꓤ뒩ꕸ뽮륱12Ꙕꪺ뒹뛪뱴ꅁ뭳땻꒤HDP-CVD뻷ꕸꖲ뚷꣏꪿뒹ꓹꑗꡉ뽮건꪿곁볾ꅝFSGꅞ송붤ꅃꕩ걏뙱늣꒣ꑛꯡꙢ뒹ꓹ뙧돲뙽ꥬ늣ꗍ싸뷨ꅃSamuel녱뉍볤Ꝁ띾뗛ꓢꅁ뙽ꥬ놴꿁싸뷨ꪺ꣓랽ꅃ궺ꗽꅁꕌꗽꖴ뙽Chamber Lidꅝ뻷ꕸ꒺룋뒹ꓹꪺ뭜ꑬꅞꅁꗎ때말ꖬꩧ늧꓾삿룕뻷ꕸ꒺뎡ꅁꕈꭋꕨ낣뻷ꕸꑗ궱ꪺ싸뷨ꅃꕌꫡꑆ6ꛜ7귓ꑰ껉Ꙣ뉍낣싸뷨ꪺ땻Ꟈꅁ냝썄ꖼ꿠뚶ꝑ룑ꡍꅃꚹ껉ꅁꑀꛬ룪뉠ꪺꑵ땻깶Williamꕘ궱ꣳꝕꅁꕌꗽꗑ놽둹믶ꙃꙌꕘ싸뷨Ꙣ뒹ꓹꑗꪺ꓀ꝇꪬꩰꅁ땯뉻싸뷨ꝥꅹꕢꓫꮬꅺꪺ꓀ꝇꅝ꯶ꅒꚹꑄ룪뉠ꑵ땻깶귓ꑈꪺ띐꣼ꅞꅁWilliamꙐ껉ꑝꯤ꿁꒰믲ꙝ꿀라덹ꚨꅹꕢꓫꮬꅺꪺ싸뷨꓀ꝇꅃ - 51 -
Ꙣ때ꗴ꛳깩샲꒧ꑕSamuel뫲놵뗛뒣낪뻷ꕸꪺ륂Ꝁ럅ꯗꅁ놵뗛쓩ꑊ껰엩ꅝꝙ건꓆듡ꅁNF3ꅞ뉍볤뻷ꕸ꒺뎡ꅁ덯냊ꝀꪺꗘꪺꙢ꧳듺룕싸뷨걏ꝟꙝ결뻷ꕸ꒺뎡꒣낮뉢꧒교ꅃꕩ걏뉍볤ꞹꯡꅁ뙱늣껉남ꑗꑓꕘ뉻싸뷨ꅁSamuel때ꥠꙡꫭꗜꅁꚹ뫘ꪬꩰꕩ꿠걏뻷뇱걇믙ꅃ꧳걏Samuel깩뙽뻷뇱샋걤ꅁꕌꗽ낵ꅵ녠럅듺멼ꅶ엽뻷ꕸꕵ낵뻷뇱냊ꝀꅁꗘꪺꙢ샋걤걏ꝟꙝ뻷ꕸ륳ꗳ띬꿓ꅁ놼뢨Ꙣ뒹ꓹꑗꛓ신엜ꚨ결싸뷨ꅃ뺨뫞녠럅듺멼ꑀ꓁ꖿ녠ꅁ뙱늣껉남ꑗꑓꕘ뉻싸뷨ꅃSamuelꕵꙮ뙩ꛦꅵ낪럅듺멼ꅶ녎뻷ꕸꕛ럅ꛜ륂Ꝁ럅ꯗꅝ곹350-450ꉊꅞꅁꚹ껉ꕵ덱ꗋ뒵껰엩ꅁ꒣ꖴꑊ륱볟ꅁꕄ굮ꗘꪺꙢ샋걤뻷ꕸ걏ꝟ라ꙝ결럅ꯗ걏뭳땻꒤ꪺ껰엩꧒뱶암ꛓ뻉교늧녠ꅁ걏Ꙣ뙱늣껉싸뷨뉻뙈땍꙳ꙢꅃSamuelꕵꙮ쑾쓲샋걤ꅁꙁ녎뻷ꕸꕛ럅ꛜ륂Ꝁ럅ꯗꅂꙐ껉뻉ꑊꗋ뒵껰ꣃꖴꑊ륱볟ꅁ곝곝듺룕뒹ꓹꪺ싸뷨걏ꝟ꿠ꚳ떽ꅃ Samuelꚳꖢ뇦ꅁꙝ결싸뷨땍ꕘ뉻Ꙣ뒹ꓹꥐ돲ꅃꚹ껉ꅁꕌ때띎뚡땯뉻Ꙣ뻷ꕸ꒺뎡ꪺ뒹깹ꅝSusceptorꅞꚳ쉉꽽띬(뒹깹걏ꑀ뫘ꝴ빔쓝껱ꚨ꓀ꪺ뎳늡륳ꗳꅁ꣤ꗎ덾걏녎볶꿠뛇떹롭꧳뒹깹ꑗꪺ뒹ꓹ)ꅃSamuelꚹ껉돟ꕘ뇦ꕾꅁ뭻결ꑶ롧꣬ꑆ싸뷨ꪺ꣓랽ꅃꙝꚹꅁꕌꑪ셸ꙡ뇀쉟뒹ꓹꑗꪺ싸뷨걏꣓ꛛ꧳뒹깹ꪺ띬꿓ꅁ꧳걏ꗟꝙꟳ뒫룓륳ꗳꅝ곹귈ꑇꛊ과꒸)ꅃꕩ걏싸뷨냝썄Ꙣ뙱늣껉땍꙳ꙢꅁSamuelꕵꙮꙁꑀꚸꙡꖴ뙽뻷ꕸꅁ덯ꚸꕌꡍꥷ뙩ꛦ싸뷨ꪺꚨꗷ꓀꩒ꅃ샋듺떲ꩇ땯뉻싸뷨꒤녡ꚳ빔쓝삳ꅁSamuelꟳꕛ뉠ꭈ걇믙걏랽ꛛ덯귓뎳늡륳ꗳꅝ뒹깹ꅞꅃꕌꙁꑀꚸꟳ뒫룓뎳늡륳ꗳꅃꕩ걏Samuelꑓꖢ뇦ꑆꅁꙝ결뒫ꑆ륳ꗳ싸뷨냝썄쇙걏ꡓ룑ꡍꅃ ꛜꚹꅁChipmaker뭐ꯈꓡꅝꕵIC뭳덹ꅞ닕ꚨ룳닕슴ꪺ녍껗많뚤(AT-Project)ꅃꙝ결Chipmakerꕵ걏뒣꣑뭐뫻앀덝돆ꅁꕄ굮녱뭳덹ꗍ늣ꪺ꒴걏릳ꕸ뽮륱ꅂ셰륱덯볋ꪺꯈꓡꅁꙝꚹꅁ덜Ꙩ뻷ꕸ맪믚륂신ꪺ룪끔ꅂꪾ쏑뭐롧엧땍꙳Ꙣꯈꓡꢭꑗꅁ꣢ꖲ뚷ꕈꙘꝀꪺꓨꚡꙀꙐ룑ꡍ냝썄ꅃ맪ꑗ귌ꑝꯜ쏸곉ꥷ녎냝썄쉫꥓꧳덝돆냓걏뭳덹냓ꅃ결ꑆ덂뉺덯귓쏸썄ꅁChipmakerꗑ녍껗라쒳꒤걄뿯ꕘ꒭ꛬ뫫덱CVD볒닕ꪺ녍깡ꅁꯈꓡꑝ겣꒻ꛬ뭳땻덝돆ꑵ땻깶ꅁꙀ군11ꛬꑵ땻깶뙩ꛦ맪ꙡꪺ라냉뭐라쒳ꅃ - 52 -
뉻돵ꑪ맙ꢭ뗛ꗕꛢ때말ꛧꅂ꾸ꞤꙡꙢ뉻돵뙧비ꑀ끟녍ꩠ샋뗸뻷ꕸꪺ륂Ꝁ놡ꩰꅁꑀ쏤끑뷗럅ꯗꅂ삣ꑏꢤꯗ떥냑볆ꪺ덝ꥷ걏ꝟ삳룓궫띳뷕뭳ꅂꑓ룓꙰꛳뷕뻣뭐귗ꖿꥏꅈ라냉ꞹꯡꅁꕸ뽮륱뭐ChipMakerꗟꝙ셼ꛦ덎라쒳ꅁ냓끑ꕩ꿠ꪺ룑ꡍꓨ껗ꅃ라쒳꒤ꅁ끑뷗ꪺ땊쉉신늾ꛜꭥ뭳땻ꅁ써뫃걏ꝟꗑ꧳ꭥ뭳땻ꅂ귬ꪫ껆꣑삳냓뭐IC덝군ꪺ냝썄꧒교ꅃ ꛜꚹꅁ냝썄ꕇꡓꚳ셙ꑰꛓ쉘ꑪꅁ뭳땻ꓱ맯덝돆ꓱ맯걏ꕢ뻉엩늣띾롧녠륂ꗎꪺ룑ꡍꓨꩫꅁ뷆싸ꪺꓱ맯뵔맪걏ꑀ뚵ꑪꑵ땻ꅃChipmaker뭐ꯈꓡ싹ꓨ뎣겣뮺8Ꙕꪺꑵ땻깶냑뭐끑뷗ꅁꕌ귌ꕊ닓ꓱ맯Runꅝꗍ늣ꅞ곛ꙐꪺIC늣ꭾꅂ곛Ꙑꪺꡂ왊결꛳꒧ꭥꖼ땯ꗍ덯볋ꪺ냝썄ꅁꙢ12Ꙕ뭳땻땯ꗍ덯볋ꪺ늧녠뉻뙈ꅃ럭땍덯ꑝ뉯꽁꣬걏ꝟꙝ결뇄ꗎ띳ꪺꟷ껆ꅂIC덝군ꅝ륱룴ꪺ맪믚ꝇꞽꅞ걏ꝟ엜ꟳ떥ꅃꛓ덯녍띾믢냬ꪺꪾ쏑롧녠둸뒤Ꙣ꒣Ꙑꪺ꣑삳냓ꅂIC덝군꒽ꕱ럭꒤ꅁ덯걏IC뭳덹냓뭐덝돆냓꧒때ꩫ둸놱ꪺ뎡꓀ꅃ 라쒳ꯡꅁChipMaker굴덤뒣ꕘ8Ꙕ뭐12ꙔPVD뻷ꕸꪺ깴늧꧊ꓱ룻꓀꩒ꅁ굙ꚳꖼꧺ셁꒧덂ꅁSamuel녯ꗽ룟냝셠꒽ꕱ뻷ꕸ엜ꪺ귬ꙝ랥ꕩ꿠뻉교ꪺ뱶암ꅁꣃꕈ슲돸ꪺꓨꚡꙖ뭐라ꑵ땻깶돸ꝩꅃꯈꓡ뫝ꅝIC뭳덹ꅞꭨ굴덤ꓱ맯8Ꙕ뭐12ꙔRunꅝꗍ늣ꅞ곛ꙐIC늣ꭾꅂ돌곛ꡂ왊ꪺ뭳땻뙩ꛦꓱ맯ꅃꑝꗑ꧳깴늧륌Ꙩꅁꯈꓡ뫝ꓨ궱뛈꿠ꗽꕈ뉻ꚳ냝썄ꪺCVD볒닕뭐ꭥꑀ귓뭳땻Ꝁꓱ맯ꅃ껰엩뭐귬껆ꪺ꣑삳냓ꑝ겣ꑈꛜ뉻돵샋걤ꣃ뒣ꕘ뮡ꧺꅁ늦뎺ꟷ껆걏곬뻇꒧ꗀꅁ꣑삳냓ꪺ왛쉉둎걏꒣ꑀ볋ꅁꕌ귌녱귬ꪫ껆ꪺ뢹ꅂ쁸꙳ꪺ뇸ꗳꅂ뿩끥뫞뵵떥뒣꣑뙩ꪺ띎ꢣꅃ ꑵ땻깶뻚ꕈꦹꪺ롧엧ꅁꙀꙐ놴끑꦳꣬걏귾ꑀ귓샴론ꕘꑆ냝썄ꅃꣃꕊ닓닢얥ꅂ곶뿽뭐라녍깡ꪺ띎ꢣꅁ뭐라ꑵ땻깶꒣쉟ꙡ뢣ꑏ뽅샺ꅃ둘롧ꩩ뭐ꪧ앇ꑾ몥몥맯냝썄ꚨꙀ쏑ꅁꯘ쒳삳ꗽ듺룕ꭥꑀ귓볒닕ꅃꭥ뭳땻걏싷ꑬ듓ꑊ( IMDꅁInter Metal - 53 -
DielectricꅞꅁꝀꗎ걏Ꙣ뒹ꓹꑗꡉ뽮쓝송붤ꕈꚨ륱룴꒤ꪺ뻉륱엩ꅃ꧳걏ꅁSamuelꕨꭥꑀ귓뭳땻ꪺꑵ땻깶Ꙙꑏ꓀꩒싸뷨ꪺ꣓랽ꅃ 끬ꛜꭥ꾸ꪺ뭳땻ꅁSamuel궱맯ꪺꑓ걏ꑀ덳ꛪꪺ듺룕ꅂ뉍볤ꅂꭏ빩ꅂꚨꗷ꓀꩒떥냊Ꝁꅃ뺨뫞뭐꣢ꛬ뻷ꕸꑵ땻깶ꅝHDP-CVDIMD뻷ꕸꅞꕛꑗ뭳땻ꑵ땻깶떥ꑈ덷ꛦ녋꓁ꪺ끑뷗ꅁ꣤꒤ꑀꛬꑵ땻깶덯ꑾ뒣끟ꕌꙢꕴꑀ귓ꯈꓡꪺ8Ꙕ뒹뛪뱴뒿롧덂뉺륌쏾ꪺ뭳땻ꅁꖼ뒿땯ꗍ덯뫘ꕢꓫꮬꪺ싸뷨ꅃꯡ꣓ꕌ땯뉻12Ꙕ뒹ꓹꪺIMD뭳땻ꗎꪺ걏띳ꚡꪺ뻷ꕸꅁꖦ뇄ꗎꑆꑀ꒣Ꙑ꧳8Ꙕ뭳땻뻷ꕸꪺ띳륳ꗳꅁꙢ꪿뒹ꓹ냶쓝송붤ꪺ뭳땻껉ꭋ늣ꗍꑆ때ꪺ싸뷨ꅁꑀꪽ꣬ꑕꑀ귓낪럅ꪺ뭳땻ꅝHDP-CVDꅞꅁ싸뷨ꑾ덑엣뱶ꕘ꣓ꅃSamuel뻺롧꣢귓ꓫꪺ뭻ꪾꅂꛦ냊ꣃ뭐꒣Ꙑꪺ녍띾ꫀ롳ꙘꝀ닗꧳룑뙽ꑆꚹ솼꦳ꅁ꒽ꕱꑝꟳ뒫룓뻷ꕸꪺ륳ꗳꑾ뚶ꝑ룑ꡍꚹ싸뷨ꪺ냝썄ꅃ ꅝꑇꅞ놡맒ꪾ쏑ꪺꖻ뷨 녱ꑗ굺놡맒ꓞ뻉뫻귗ꛦ냊ꪺ맪꣒뮡ꧺꅁꑵ땻깶꧒믝ꪺꪾ쏑꣣ꚳ놡맒ꪾ쏑ꪺꖻ뷨ꅁꕈꑕ귌뙩ꑀꡂ놴꿁놡맒ꪾ쏑ꪺꖻ뷨ꅃ룕띑ꅁ굙굮ꑵ땻깶ꕨ끏룼뻣귓늧녠뇆낣ꪺ륌땻ꣃ꒣깥꧶ꅁꑵ땻깶꧒궱맯ꪺꑵꝀ놡맒꒣꧶뵳뵘ꪺ귬ꙝꚳꑔꅁꅝ1ꅞꙨ꒸꓆ꪺ룑얪놡맒ꅁꅝ2ꅞ놡맒쒲땯ꪺꫀ라뫴떸ꅁꅝ3ꅞ쁈냝썄땯깩ꪺꝙ뾳맯룜뭐ꛦ냊떥ꅁ덯뫻귗ꪾ쏑ꪺ꽓뷨ꞡ뭐뭐놡맒ꚳ쏶ꅁꕈꑕ녎뮡ꧺ덯뫘놡맒ꪾ쏑ꪺꖻ뷨ꅃ 1. Ꙩ꒸꓆ꪺ룑얪놡맒 궺ꗽꅁ놡맒ꪾ쏑믝ꑵ땻깶Ꙩ꒸꓆ꪺ룑얪놡맒ꅁ뫻귗ꪾ쏑꒺둏꧳귓ꑈꪺ뭻ꪾꅝknowledge embedded in cognitionꅞꣃ맯뉻뙈ꚳ꒣Ꙑꪺ룑얪ꅁꕂ롧녠걏ꙢꙨꓨ룑쓀뭐깴늧꓆ꛦ냊ꯡꅁꑾ녱링룕뿹뭾꒤엩라ꕘ룑ꡍ냝썄ꪺꕩ꿠쏶쇤쉉ꅁꑝꑾ몥몥꽂뉻ꕘ냝썄ꪺ껚ꖻ귬ꙝꅃ맪냈ꑗꅁ녱ꑗ굺ꕢꓫꮬ싸뷨ꪺ뫻귗맪꣒ꕩꪾꅁꑵ땻깶ꗑꚭ- 54 -
ꑀꚣ둎걏꣬뇟ꑗꑋꅂꑅ쉉ꅁꙢꕌ귌뫫꽨ꑏ뫜ꪺ뭐뭳땻뭐뻷ꕸ뻄뻔꒧ꯡꅁ맪Ꙣꯜ쏸녎덯Ꙟ뻐ꞹ뻣끏뿽ꑕ꣓ꅃꝙ꣏끏뿽ꑕ꣓ꪺꪾ쏑뭐Ꝁ귓ꑈꪺ뭻ꪾꚳ쏶ꅁꛓꕂ뎣걏ꓹ걱ꪺ덎뭐샋듺륌땻ꅁꛓ꒣걏꣤꒤ꪺ놴꿁엞뿨꧒뿗ꪺ떦늤꧊ꪺꪾ쏑ꅃ ꙝꚹꅁ뉻돵ꑵ땻깶때ꩫꙁꝑꗎ꡴닎꒤ꪺꪾ쏑ꪫꗳ꣓뇆낣늧녠ꪬꩰꅁꑝ둎걏뮡꙰ꩇꑵ땻깶꒣Ꙣ뉻돵띐꣼냝썄ꅁꣃ뭐덯녍띾ꫀ롳꒬냊걏ꯜ쏸ꕘ냝썄ꪺ쑰떲ꅃ귌뉠ꑊ놴끑Ꙣ돐띳꡴닎ꪺꣳꝕꑕꅁ결꛳ꑵ땻깶꒴때ꩫꙁꝑꗎ꒺둏꧳꡴닎꒤ꪺꪾ쏑ꪫꗳꅃ녱ꑵ땻깶ꡃꓩ냵ꛦ늧녠뇆낣ꪺꑵꝀ꒤ꅁꪾ쏑ꑵꝀ꧒궱맯ꪺꑵꝀ놡맒걏ꑀ뫘믝Ꙩ꒸꓆ꪺ룑얪놡맒ꅂ놡맒쒲땯ꪺꫀ라뫴떸뭐쁈냝썄땯깩ꪺꝙ뾳맯룜뭐ꛦ냊ꅃꕈꑕ귌뙩ꑀꡂ뮡ꧺ놡맒ꪾ쏑ꪺꖻ뷨ꅃ 귌녱ꕢ뻉엩ꑵ땻깶ꪺ늧녠뇆낣맪냈꓀꩒녯ꪾꅁ덯뫘뷆싸ꪺ뫻귗맪냈꽁뻣ꙘꙨ귓믢냬ꪺ녍띾ꪾ쏑ꅁ덯볋ꪺꪾ쏑꒣뛈뒲ꝇꙢꙕꑵ땻깶귓ꑈꪺꓟ뒼볒ꚡꅁꑝ뭐Ꙣ꽓ꥷꪺ뫻귗놡맒ꅝ꣒꙰ꅇ껉ꅂꅂ쏶ꭙ떥굉뒺ꅞꚳ쏶ꅁ믝굮녱뭳덹ꅂ덝돆뻷뇱꓆뻇떥꒣Ꙑꪺ녍띾ꪾ쏑ꅁ맯뫻귗놡맒낵꒣Ꙑꪺ룑얪뭐룠쓀ꅃꗑ꧳ꪾ쏑싷뙽ꑆ놡맒ꅁ맯ꑵ땻깶ꛓꢥꅁꪾ쏑녎ꖢꕨꑆ맪ꗎꑗꪺ띎롱ꅁꛓ굮녎덯뫘귓ꑈ꓆ꪺꪾ쏑신꓆ꚨ결ꕾ엣ꪺꪾ쏑ꣃ둏ꑊ꡴닎꒤ꅁꖲꥷ라ꙝ결륌쉯ꛓꖢꕨ럭껉ꙕ뫘놡맒ꪺ꽓ꥷ띎롱ꅝPolanyi, 1966ꅞꅃ 맪ꑗꅁꪾ쏑뭐놡맒꙳Ꙣ뗛ꑀ뫘냊멁ꪺ꣑믝쏶ꭙꅁ꣢ꙕꛛ꙳Ꙣꭋ때ꩫ늣ꗍꗴ꛳맪냈ꑗꪺ껄ꗎꅁ냟ꚳ럭꣢녃깐끟뭒꒧껉ꅁꪾ쏑ꑾ꿠ꗎ꒧꧳돐띳ꅂ땯뒧ꑏ뙱ꅃ쏶쇤Ꙣ꧳뫻귗ꪾ쏑걏뉠듓Ꙣꡃꓑ뉻돵ꪺ맪낵뭐ꑈ믚ꪺ끑뷗료ꅁ덯볋ꪺꪾ쏑꒣뛈ꭄ떲멣꓆ꣃ뭐귓ꑈ뭻ꪾꚳ쏶ꅁꛓꕂꑵ땻깶ꖲ뚷Ꙣꙝꩇ볒뵫ꪺ놡ꩰꑕꅁ꯹쓲뉺룑뭐링룕룑얪럭ꑕ맪믚ꪺ놡ꩰꅝSituationꅞꅁ덺륌ꑈ믚꒬냊ꪺꓨꩫꑾ꿠ꕘ놵ꑕ꣓ꪺ뵵꿁ꅁ뙩ꛓ삳ꕘ룑ꡍ냝썄ꪺꛦ냊ꅃꖿ꙰ꑀꛬꑵ땻깶William뻡ꓟꪺꕘꅇ 귌Ꙣ귗뉺뻷ꕸ껉ꅁꑀ뙽ꥬ덱녠걏ꡓ꒰믲ꓨꙖꪺꅁ귌믝굮꽁ꪫ뉺ꅂ꓆뻇ꅂ- 55 -
륱ꑬꅂ뻷뇱ꟷ껆떥곛쏶ꪺꪾ쏑ꅋꅃ덱녠ꕵ꿠껚뻚덝돆뒹ꓹꑗꪺꑀ쉉쉉뱸ꗼꅁ꯶뗛ꪺsenseꅝ띐ꯗꅞꕨ룑ꡍꓨ껗ꅁꪬꩰꪺ뙩깩럭뻷ꗟ쉟ꪺ룕룕곝…녠녠ꛛꑶꑝ꒣꿠뉍랡ꙡ뮡ꧺ럭껉걏꙰꛳띑ꕘ떪껗ꅃꅶ 귌녱던뷍꒤ꑝ땯뉻귓껗ꑀꪺ뉻돵ꑵ땻깶롧녠궱맯뷆싸ꕂ엜냊ꪺ놡맒ꅁꖲ뚷녱ꙕ믢냬ꪺ녍띾꓁ꑊ놴꿁ꅁꣃ롧륌Ꙩꚸꪺ링룕뿹뭾ꑾ꿠멃멃듩뉻ꕘ룑ꡍ냝썄ꪺꪾ쏑ꅁ덯ꪾ쏑덱녠뭐귓ꑈꪺ굉뒺롧엧ꚳ쏶ꅁ꒣뛈닖뽮Ꙣ귓ꑈꪺ롧엧꒤ꗧ라뱶암꣬맯놡맒ꪺ룑얪ꅃꖿꙝ꙰ꚹꅁꗑ꧳룪뉌ꑵ땻깶꿊ꕆ곛쏶ꪺ뻺ꕶ롧엧ꅁ덱녠녯ꫡꑗ볆ꓫꪺ껉뚡ꑾ꿠닖뽮덯롧엧ꅃ ꕢ뻉엩덝돆Ꙣ륂Ꝁ껉ꅁ뉻돵ꑵ땻깶ꖲ뚷띌뷕ꕘꑀ닕돌꣎ꪺ냑볆ꅝBest Recipeꅞꅁꕌꖲ뚷뫫녋놱꣮럅ꯗꅂ삣ꑏꅂ걹덴껉뚡떥냑볆ꅁꑾ꿠뵔ꭏ뭳땻ꪺ쎭ꥷꅃꕈꑕꪺ맪믚껗꣒ꕩꕈ뮡ꧺ덯볋ꪺ놡ꩰꅃ꣒꙰ꅇꙢ쉘뒲ꅝDiffusionꅞ뭳땻꒤ꖲ뚷Ꙣ뒹ꓹꑗ궱듓ꑊꅝꖴꑊꅞ싷ꑬꅁꑵ땻깶ꖲ뚷뫫녋ꙡ놱꣮꣢귓궫굮ꪺ냑볆ꅇ륱삣싷ꑬꖴꑊ뒹ꓹꪺꢤꯗꅁ굙륱삣ꓓ낪ꅁ듓ꑊꪺ싷ꑬ라꽽썡뒹ꓹꅆ꒧륱삣ꓓꝃꅁ듓ꑊ싷ꑬꪺꓱ꣒ꓓꝃꅁ라뻉교뒹ꓹꪺꭾ뷨꒣ꅃꪾ쏑뫞뉺뎡뭻결ꕩꕈ녎뻷ꕸ돌꣎ꪺ냑볆끏뿽ꙢBKPꑗꅁꕈꭋ궫뷆꣏ꗎ덯닕냑볆ꅁꕈꭋ꿠론곙ꑵ땻깶띌뷕뻷ꕸ냑볆ꪺ껉뚡ꅹ덝ꥷ뻷ꕸ냑볆ꅺꪺ껗꣒ꅩ멋뿽ꛛ2002꙾4ꓫ3ꓩ던뷍뵚ꅪꅃꅃ 뉻돵ꑵ땻깶ꕘꕵꚳ랥ꓖꪺ냑볆ꑾ꣣ꚳ쎭ꥷꪺ꽓꧊ꅁꑪ뎡꓀ꪺ냑볆덝ꥷ라꽁띳덝군띳뭳땻ꅁ놩ꚳ꒣쉟링룕뿹뭾ꪺꓨꚡꑾ꿠띌뷕ꕘ돌꣎냑볆ꅆꕴꕾ띌뷕ꪺ륌땻ꑝ뚷빡Ꙩ꙾ꪺ롧엧ꑾ꿠닖뽮덯볋ꪺ꿠ꑏꅁꣃꭄ슲돦ꪺ륂ꗎ걊ꚳꪺꪾ쏑ꝙꕩꅃ꣤ꚸꅁ꿠ꑏꑝ뭐ꑵ땻깶귓ꑈ뇓빕ꪺꅵsenseꅶꚳ쏶ꅁ덯굉뒺ꅂ롧엧ꪺꪾ쏑ꞡ쏸ꕈ꣣엩ꪺ둹굺ꅁꩰꕂ뻷ꕸ덱녠뚷덝ꥷ5-7귓냑볆ꅃꛓꡃ귓냑볆ꑓ꣼덜Ꙩꙝꩇꖼꧺꙝ꿀ꪺ뱶암ꅝ꙰럅ꯗꅂ삣ꑏꅂꢤꯗꅂ럃ꯗ떥ꅞꅃ뭳땻ꑝ꽁덜Ꙩ뫫뵯ꅂ뷆싸ꙝꩇꖼꧺꪺ쏶ꭙꅁꛓ덯뭳땻ꑗꪺ엜볆ꑝ라Ꙣ뻷ꕸ륂Ꝁ껉곛꒬뱶암ꅃꑀꛬ룪뉠ꑵ땻깶ꫭꗜꅝ꒭꙾롧엧ꅞꅇ - 56 -
ꚳ냑볆ꑑ꓀뷆싸ꅁꑝ꒣뉍랡걏꙰꛳뷕ꕘ덯볋ꪺ냑볆ꅃꕩꕈ뱧ꑕ뻷ꕸꪺ돌꣎냑볆ꅁ땍ꛓ럭ꑕꚸ뭳땻엜ꅁꗍ늣꒣Ꙑ뫘쏾ꪺ뒹ꓹꅁꝙ꣏Ꙣ곛Ꙑꪺ뻷ꕸꅁ덝ꥷ곛Ꙑꪺ냑볆ꅁꑝ꒣ꑀꥷ둎ꚳꗎꅃꕴꕾꅁꝙ꣏Ꙑꑀ뎡뻷ꕸ늾ꛜ꒣Ꙑꪺꑵ뱴ꅁ곛Ꙑꪺ냑볆ꚳ껉ꑝ꒣ꑀꥷꚳꗎꅃꅩ멋뿽ꛛ2002꙾4ꓫ12ꓩ던뷍뵚ꅪ 귌Ꙣ귗뉺뻷ꕸ껉덱녠믝굮곛꒬쏶덳ꪺꪾ쏑ꅁ라꽁ꪫ뉺ꅂ꓆뻇ꅂ륱ꑬꅂ뻷뇱ꟷ껆떥녍띾ꪾ쏑ꅁꑝ믝굮뭳땻꒤꒣ꙐꪺKnow-Howꅃ귌ꑝꖲ뚷뭐꒣Ꙑꪺꑈꅂ녱꒣Ꙑꪺ왛쉉ꙀꙐ끑뷗ꅁꕈꭋ땯뉻띳ꪺ룑ꡍꓨꩫꅃꅩ멋뿽ꛛ2003꙾4ꓫ11ꓩ던뷍뵚ꅪ Ꙣ뫻귗ꑵꝀ꒤ꅁꑵ땻깶롧녠믝굮꒣쉟ꙡ뭐Ꙩ엜ꪺ놡맒늣ꗍ맯룜ꅁ떽ꗎ뉻돵ꪺꑵ꣣ꅂ룪랽ꅂ뵵꿁ꅁ맯꧳냝썄ꪺ룑ꡍꑾ꿠ꚳ꧒뙩깩ꅃꛓ걇믙뇆낣ꑝ걏꣺ꡍ꧳ꑵ땻깶귓ꑈ꙰꛳녎뢣꒤맯뉻뙈ꪺ뉺룑ꅁꖲ뚷뭐꒺둏꧳뉻돵꒤ꪺ놡맒뙩ꛦꚳ껄ꪺ꒬냊ꅃꫀ라뻇깡Barleyꅝ1996ꅞ뫙덯볋ꪺ꒬냊결ꅵ롧엧꒶궱ꅝempirical interfaceꅞꅶꅁ뮡ꧺꪾ쏑ꕵ꿠꙳겡꧳ꅵ롧엧꒶궱ꅶꣃꙢꚹ꒶궱꒤늣ꗍ띎롱ꅑ싷뙽ꑆꚹ냊멁ꪺ꒶궱ꅁ맯ꑵ땻깶ꛓꢥꅁꪾ쏑녎걏ꙂꝎꪺꅂꗱꪺꅁ녎ꞹꗾꡓꚳ맪ꗎꑗꪺ띎롱ꅃꚹꕾꅁꓥ꓆닕슴뻇Cook and Brownꅝ1999ꅞꭨ떹ꑆꕴꑀ귓ꚳ뷬ꪺ룠쓀ꅁꕌ귌뫙덯뫘꒬냊걏ꪾ쏑뭐놡맒ꪺ돐ꗍ끟뭒ꅝGenerative Dancingꅞꅃꕌ귌뭻결ꪾ쏑뭐놡맒꙳Ꙣꑀ뫘냊멁ꪺ꣑믝쏶ꭙꅁ꣢ꙕꛛ꙳Ꙣꭋ때ꩫ늣ꗍꗴ꛳맪냈ꑗꪺ껄ꗎꅁ냟ꚳ럭꣢녃깐끟뭒꒧껉ꅁꪾ쏑ꑾ꿠ꗎ꒧꧳돐띳ꅂ땯뒧ꑏ뙱ꅃ 뷨ꚹꅁ땷굮녎ꅵ놡맒ꪾ쏑ꅶ신꓆결ꕾ엣ꪺꅵꪾ쏑ꪫꗳꅶꅁꭨꕩ꿠녎라걏깻돒때ꕜꅃꙝꚹꅁꡓ롧엧ꪺꪾ쏑꣏ꗎꯜ쏸뉺룑ꕨ놡맒ꅝde-contextual ꅞꪺꪾ쏑ꪫꗳꅁꕌꖲ뚷꿠뿋ꢭ엩엧뭐뭻ꪾ럭껉ꪺ놡맒ꅁꑾ꿠ꗑ꧒덂ꪺ놡맒뙩ꑀꡂ쒲땯ꕘ꒺둏꧳ꑵ땻깶귓ꑈꪺ뫻귗ꪾ쏑ꅃ - 57 -
2. 놡맒쒲땯ꪺꫀ라뫴떸 닄ꑇ귓놡맒ꪾ쏑ꪺꖻ뷨걏ꪾ쏑귬ꗽ볧싃ꫀ라뫴떸꒤ꅁ걏ꗑ놡맒꧒쒲땯ꑾ라꽂뉻ꪺꅃꪾ쏑걏Ꙣꫀ라꒬냊꒤ꑾ꯹쓲꽂뉻ꪺ띎롱ꅁ덯띎롱ꣃ꒣꧶둏ꑊ꡴닎ꚨ결ꪾ쏑ꪫꗳ쁸꙳Ꙣ꡴닎꒤ꅃꑗ굺뻷ꕸꪺ뫻귗ꑝ꽁ꪫ뉺ꅂ꓆뻇ꅂ뻷뇱뭐볒닕뭳땻떥샴샴곛ꚩꕂ걏Ꙩ믢냬ꪾ쏑ꪺ뫮껄ꪺ닕Ꙙꅁ덯걏돦빡귓ꑈꪺ녍띾ꪾ쏑ꑝ때ꩫ룑ꡍ냝썄ꅁꛓ믝굮ꙕ뫘믢냬ꪺ녍깡곛꒬뽅샺뭐끞쑭ꪾ쏑ꅁꣃꕈ꯷맏ꓨꚡꑾ꿠꯹쓲꽂뉻룑ꡍ늧녠꧒믝ꪺꪾ쏑맏릳ꅃ 뛇닎ꪺ왛쉉뭻결냝썄걏ꥷꪺꅁꕩꕈꗎ롧엧귈꣓꣬룑ꡍꓨꩫꅁ걏ꙢChipMakerꪺꑵꝀ놡맒꒤ꅁ냝썄ꪺ룑ꡍ걏ꑀ덳ꛪꪺꗦ뿹뱶암ꪺ냊멁륌땻ꅁꖲ뚷덺륌ꑵ땻깶ꪺ맪냈ꫀ롳ꅝcommunity-of-practiceꅁꢣLave and Wengerꅁ1991ꅞ꧒깩뙽ꪺꫀ라뫴떸ꓨ꿠쁈냝썄ꪺ엜꓆ꅁ떲Ꙙꙕ뫘꒣Ꙑ녍굉뒺ꪺꑵ땻깶ꅁꕈꣳꙐꙘꝀꪺꓨꚡꕨ꓀꩒냝썄ꅂ뻣Ꙙ녍띾ꪾ쏑ꅂ돐덹룑ꡍꓨ껗ꅃ귌녱놡맒ꓞ뻉ꪺ뫻귗겡냊ꪺ껗꣒ꗧ곝꣬ꅁSamuel맪ꑗꢭ덂Ꙣꑀ귓ꗑChipMaker뭐ꯈꓡ뫝ꑵ땻깶ꪺꫀ라뫴떸ꅃ 뫻귗ꪺꛦ냊걏덺륌냑뭐ꫀ롳꒤ꪺ겡냊ꅁꣃꥍ룻ꚳ꿠ꑏꅝ꒣Ꙑ녍믢냬ꅞꪺꙐꙘꝀꅁꑵ땻깶귌륂ꗎ뚰엩뻇닟ꪺꓨꚡꅁ뛇뮼ꣃꗦ뒫ꦼꚹꕄ굮ꪺ믢냬ꪾ쏑ꅝDomain Know-Howꅞ꧒ꯘ멣ꪺꪾ쏑ꅁ덯볋ꪺꙘꝀ륌땻둎쏾꧳ꯦ뙅ꯇꪺ놡맒ꅁ싥깶롳ꖲ뚷맯꽦ꑈ뙩ꛦꯦ뇏라뙅ꑀ꿫ꅝWeick and Roberts, 1993ꅞꅃꑵ땻깶ꭨꖲ뚷뚰엩ꅵꙘꝀꅶꅂ뻣Ꙙꪾ쏑ꅁꙀꙐꙝ삳륤썂ꪺ띬ꖢꅂ껉뚡ꪺ뫲궢꧊냝썄ꪺ꒣ꧺ뵔떥ꚨꪺ삣ꑏꅃ둎싸뷨냝썄ꪺ귬ꙝ둎ꚳ볆ꛊ뫘ꅁ꧒꽁ꪺ녍띾ꪾ쏑ꑝꭄ녠Ꙩꅁ뷑꙰덝돆ꅂꪫ뉺ꅂ꓆뻇ꅂ륱볟ꅂꟷ껆떥ꅁꞡ쓝꧳랥결ꗽ뙩ꪺ녍띾ꪾ쏑ꅁ덯걏꒣꧶낵ꕘ뉻뙈귬ꙝꪺ뵵꧊ꓱ맯ꫭꅃꑝꙝꚹꅁꑵ땻깶뛈냑뭐꣤꒤ꪺ걙ꑀ뎡ꗷꅁꕌ귌뵔맪ꯜ쏸뮡ꕘ뻣귓냝썄ꪺꗾ뮪ꅃ덯ꑝ둎걏결꒰믲ꝙ꣏걏룪뉠ꑵ땻깶ꑝ녠곝꒣살꣤ꕌ뻷ꕸꑵ땻깶꧒벶뱧ꪺBKPꅃꑀꛬꑵ땻깶띐맄ꅝꪾ쏑뫞뉺뎡ꪺꚨ귻ꅁ7꙾ꪺꑵꝀ롧엧ꅞꅇ - 58 -
ꅵ덯녍껗많뚤ꙘꝀꪺ뻺땻ꅁ낣ꭄ뿋ꢭ롧뻺ꝟꭨꯜ쏸뉺룑뻣귓륌땻ꅃBKP꒤ꪺ돌꣎맪냈ꅁ꣤맪ꑷ롧슲꓆ꑆ냝썄룑ꡍꪺꓨꩫꅁ곙늤놼귌Ꙣ맪믚ꙘꝀ껉ꪺ룟냝뭐끑뷗ꪺ뻄뻔륌땻ꅆꗕ솿ꅁ쇶땍냑뭐뻣귓륌땻ꅁ맯덜Ꙩ녍띾ꪾ쏑ꅁꑝꕵꪾ꣤ꑀꅂ꒣ꪾ꣤ꑇꅃꅶ ꕴꑀꛬꑵ땻깶ꟳꫭꗜꅝ굴덤12Ꙕ뱴CVD뻷ꕸꅁ5꙾ꪺꑵꝀ롧엧ꅞꅇ ꅵ덜Ꙩparticleꅝ싸뷨ꅞꪺ냝썄ꅁ냲ꖻꑗ뎣걏case-by-caseꅝ꽓껭ꪺ껗꣒ꅞꅁꝁꕳ덯롧엧뱧ꑕ꣓ꅁꑀ쉉ꗎ덂ꑝꡓꚳꅃ슲돦ꪺ룑ꡍ엞뿨ꑪ깡뎣라ꅁ껚ꖻ꒣믝굮녎ꖦ뱧ꚨBKPꅆꛓ뷆싸ꪺ룑ꡍ륌땻ꅁꝙ꣏엽땷뱧ꕘ꣓ꅁꝏꑈꑝ꒣ꑀꥷ곝녯살꣤꒤ꪺꅹ멊ꡂꅺꅆ맪ꑗꅁ덯멊ꡂ뎣걏ꅹꕵꕩ띎라ꅁ꒣ꕩꢥ뛇ꅉꅺꅶ ꙝꚹꅁꪾ쏑걏꓀뒲ꕂ꒺둏꧳귓ꑈ뭐ꓹ걱ꚡꪺ뭻ꪾ꒤ꅁ덺륌놡맒쒲땯ꕩꕈ룟냝ꪺꑈ믚뫴떸쏶ꭙꅁꑾ꿠ꢳ덴꽂뉻꧒믝ꪺꪾ쏑ꅃ뉻돵ꑵ땻깶룑ꡍ냝썄ꪺꪾ쏑ꭨ뚷럭껉ꪬꩰꪺ면뙩ꅁ뭐ꑈꕈꙘꝀꪺꓨꚡꅝꫀ라놡맒ꅞ꣓ꯘ멣ꕘ맪ꗎꪺ놡맒ꪾ쏑ꅁ덯뉻돵뭐ꫀ라놡맒ꞡ꒣꧶ꞹ뻣뵳뵘ꅁ꧒ꕈ럭삳ꗎ꡴닎꣓신늾ꪾ쏑껉ꅁ닕슴삳싔띖싧뉍ꪾ쏑뭐놡맒ꪺ쏶덳땻ꯗꅃ 3. 쁈냝썄땯깩ꪺꝙ뾳맯룜뭐ꛦ냊 돌ꯡꅁ덯놡맒ꪾ쏑걏꒺둏Ꙣ냝썄땯깩ꪺꝙ뾳맯룜뭐ꛦ냊럭꒤ꅁꑵ땻깶ꖲ뚷꯹쓲ꪺ뉺룑ꅝmake-senseꅞ뉻뙈ꅂ뇄꣺ꖲ굮ꪺꛦ냊ꅁ냵ꛦꡃ귓샋걤ꞹꯡꪺ떲ꩇꅁꑾ꿠Ꝑ쉟놵ꑕ꣓ꪺꛦ냊ꅃꙝꚹꅁ굙굮녎덯뷆싸ꅂ냊멁ꪺ뫻귗ꪾ쏑뭐ꓹ걱ꪺ냑볆뷕뻣Ꝁ띾끏뿽ꙢBKP꒤ꅁ맯ꑵ땻깶ꣃ꒣ꑀꥷꚳꗎꅁꛓ꯹쓲ꙡ끑뷗뭐ꛦ냊ꑾ꿠맯뉻뙈ꚳ뙩ꑀꡂꪺ뭻ꪾꅁ녱걊ꚳꪺꪾ쏑꒣쉟ꙁ뭳띳ꪾ쏑ꅝKnowledge Reproductionꅞꪺ륌땻ꅃꕈꑕ귌ꕈꅵ뭫꣨뻷ꕸ뙱늣껉ꅁ늣ꗍꑪ뙱싸뷨ꅶꪺ맪믚껗꣒꣓뮡ꧺꝙ뾳맯룜뭐ꛦ냊ꅩ멋뿽ꛛ2002꙾4ꓫ16ꓩ던뷍뵚ꪺ뫻귗걇ꅪꅃ - 59 -
덯귓껗꣒걏룪뉠ꑵ땻깶Ꙣ뭫꣨뻷ꕸ듺룕띳늣ꭾ껉ꅁ뭳땻뭐덝돆뎣덂꧳곛럭쎭ꥷꪺꪬ멁ꅁꙢ뙱늣껉덹ꚨꑪ뙱ꪺ꾻ꩪꅃꗑ꧳ꚹ냝썄ꑑ꓀룞늧ꅁ뉻ꚳꪺꪾ쏑ꓥꗳ귓ꑈꪺ롧엧ꞡꖼ뒿땯ꗍ륌쏾ꪺ놡ꩰꅁ뉻돵ꑵ땻깶귌덺륌ꙘꝀꓨꚡꅁꗦ뒫ꦼꚹꪺ롧엧ꪾ쏑ꅁ냵ꛦꑀ덳ꛪ샋걤끑뷗ꅂꙁ샋걤ꙁ끑뷗ꅁ맯냝썄ꑾ꿠ꧢ떷귩쎵놴ꡄꟳ뉠뱨떲멣ꪺ냝썄ꅃ쇶땍ꗎBKP꡴닎ꪺꓨꚡꕩꕈ끏뿽냝썄ꪺ껚ꖻ귬ꙝꅁꖻ껗꣒돌ꯡꑾ끬시꣬걏ꙝ결엜ꗍ늣뭳땻ꅁ덹ꚨ껰엩뫞뵵ꕘ뉻ꑪ뙱ꪺ꾻ꩪꅁꛓBKP꡴닎꧒꿠끏룼ꪺ룑ꡍꓨ껗꒤ꅁ때꒣ꕩ쇗ꝋꙡ라뿲멼슲꓆ꑵ땻깶귌ꕈꙘꝀꅂ뉻돵놡맒ꧢ떷귩쎵ꪺ놴꿁뻺땻ꅁꟳ때ꩫꞹ뻣끏뿽꣬껚ꖻ냝썄ꪺ륌땻ꅃ덯ꛬ냑뭐뫻귗ꪺꑵ땻깶ꫭꗜꅇ Ꙣꪺ끏뻐꒤ꅁ덜Ꙩ껗꣒뎣녯ꧪ꯹ꅵꢣ뻷ꛦꅂ쁈뻷삳엜ꅶꪺꓟ멁ꅁꪬꩰ면뙩ꑕ럭뻷ꗟ쉟ꪺꡍ떦ꅁꝙ꣏낵뿹ꑆꑝꚳ끞쑭ꅁꪾ륄덯귓룑ꡍꓨ껗걏ꛦ꒣덱ꪺꅃꝙ꣏Ꝁ맯ꑆꅁꑝꯜ쏸ꞹ뻣둹굺럭껉걏꙰꛳꣬떪껗ꪺ륌땻ꅃꅩ멋뿽ꛛ2003꙾4ꓫ11ꓩ던뷍뵚ꅪ 던뷍꒤ꑝ땯뉻덜Ꙩ띳뙩ꑵ땻깶륂ꗎꪾ쏑깷ꪺꓨꚡꛛ뻇닟ꅁꗽ셁룑뻷ꕸꪺꙷ룋땻Ꟈꅁꗘꪺꕵ걏ꗽ꣣돆ꕢ뻉엩ꪺꪾ쏑냲슦ꅃꑀꖹ꣬ꑆ뉻돵ꅁ놡ꩰꭨꞹꗾ왛ꅁꕌ귌뚷궱맯ꩌꩌ셠셠듆ꓢꪺ냝썄ꅁ덯걏ꑀ뫘믝굮ꦼꚹ끑뷗ꅂ곛꒬뷕뻣ꪺ륌땻ꅁ뻺땻꒤Ꙣ껉뚡ꅂ삣ꑏꅂ땊뱻ꪺ륇궢ꑕꅁꖲ뚷ꗟ꣨꣬룑ꡍꓨ껗ꅁꙝꚹꗑ뚰엩ꪺꛦ냊ꑾ꿠돐덹ꕘ띳ꪺ놡맒ꪾ쏑ꅃꑀꛬꑵ땻깶둹굺맪믚ꪺ놡ꩰ껉ꫭꗜꅇ 쇶땍ꪾ쏑깷ꪺꪾ쏑ꚳꝕ꧳귓ꑈꪺꛛ뻇닟ꅁ뱗ꕛꪺꕜꑏꅁ둎룑ꡍ맪믚냝썄ꛓ뷗ꅁ돌Ꟗꪺꓨꚡ둎걏룵ꑕꕨꅁꙢ뉻돵ꦼꚹꪺꙘꝀ걏덑ꛑ뎾ꅹꕭꅺ둘ꚸꅂ꿤뵼둘ꚸꅁꯜꟖꝁ둎뻇라ꑆꅃꅩ멋뿽ꛛ2003꙾4ꓫ11ꓩ던뷍뵚ꅪ ꙝꚹꅁ끷맯듆ꓢꪺ뫻귗냝썄ꛓꢥꅁꪾ쏑깷둎때ꩫꪽ놵녎ꪾ쏑신늾뭐삳ꗎꑆꅁꛓꙢ뫲ꯦꪺ놡ꩰꑕꅁꑵ땻깶ꗟ꣨뭐ꚳ롧엧ꪺ녍깡끑뷗ꅁꑾ걏Ꟗ덴닖뽮롧엧ꪺꓨ- 60 -
ꚡꅃꗑ꧳ꅁ놡맒ꪾ쏑걏ꗑ냝썄뱸ꗼꅂ녍띾ꪾ쏑ꪾ쏑ꑵꝀꑔ꒬냊뛬ꛓꚨꪺꅁꑵ땻깶룑ꡍ냝썄ꪺ멣띑롧녠랽ꛛ꧳ꚭ쁜라돸ꪺ닡ꓑꅂꑀ덱ꡰꑈ륱룜ꅂꑀꯊe-mailꑀ륹쁜ꪺ룟냝ꅁꙢꑵ땻깶Ꙟ뻐녱ꭥ곛꒬뽅샺ꑕꅁ뛬놡맒ꪾ쏑꣓룑ꡍ비륊ꪺ냝썄ꅃ덯ꖿ걏꡴닎꒴꒣꧶쁸꙳신늾덯놡맒ꪾ쏑ꪺ귬ꙝꅃꑀꛬꑵ땻깶ꫭꗜꅇ ꅵ곬걏ꚺꪺꅁ냝썄ꑈꑾ걏겡ꪺꅆ럭냝썄걏엜냊껉ꅁ룪끔곬둎꒣ꑀꥷꚳ껄ꅃꛓ꒽ꕱ뒣꣑ꝋ뙏ꪺꚭ쁜ꅁ귌ꯜꛛ땍둎닡끟걑ꓑꖼ꿠룑ꡍꪺ냝썄ꅁ굙륊꣬랥결뷆싸ꪺ냝썄ꅁ둎라껉뚡뙽귓seminarꅁꦡ껉둎뽅땯ꕘꙕꚡꙕ볋돐띳ꪺ룑ꩫꅁ덯ꓱꪾ쏑깷ꙮꗎꙨꑆꅁ꒣ꚳ뷬ꕂꚳ껄ꅁꟳꕩꕈ냶빩ꑪ맙ꪺ궲ꥒ놡띐ꅃꅩ멋뿽ꛛ2003꙾3ꓫ10ꓩ던뷍뵚ꅪ ꗑꚹꕩꢣꅁꚳꑵ땻깶ꕵ굮꣺녯꡴닎꒤ꪺꪾ쏑ꪫꗳꅁꭋꕩꪽ놵삳ꗎꪾ쏑ꛓ룑ꡍ쁒멁ꪺ냝썄ꅆ맯ꕢ뻉엩띾ꪺ뉻돵ꑵ땻깶ꛓꢥꅁꙝ결껉껉꣨꣨비륊띳ꪺ냝썄ꅁ걇때ꩫꪽ놵삳ꗎ뉻ꚳꪺꪾ쏑꙳뙱꣓룑ꡍ냝썄ꅁꪾ쏑ꖲ뚷Ꟗ덴걹냊ꅂꕛ귈ꣃ뷡꒩럭껉ꪺ놡ꩰꯡꅁꑾ꿠ꝙ껉면꓆ꕘ룑ꡍ냝썄ꪺ놡맒ꪾ쏑ꅃ궫쉉꒣뛈ꕵ걏꣬껚ꖻ귬ꙝꅁꟳ궫굮ꪺ걏엽ꑵ땻깶쁈냝썄ꪺ땯깩ꅁ뙩ꛦꝙ뾳ꪺ맯룜뭐ꛦ냊ꅁꑾ꿠꯹쓲꽂뉻꧒믝ꪺ놡맒ꪾ쏑ꅃꑀꛬ룪뉠뉻돵ꑵ땻깶ꕘꅇ ꅵ쏶쇤ꣃꭄ꣬녋뎬덂라멼껰ꪺ귬ꙝꅁꛓ걏땯뉻멼껰ꪺ륌땻꧒ꓞ땯ꪺ뻇닟뻺땻ꅃꅶꕌꕘꅇꅵ롧뻺ꙕ뫘놡맒ꪺ띎롱ꑑ꓀궫ꑪꅃꙝ결Ꙣ룑ꡍꪺ륌땻꒤뭐Ꙑꪺ끑뷗뭐듺룕ꅁ꒣쉟꽂뉻띳ꪺꪬꩰꅁꕩꕈ녱ꑈ믚꒬냊꒤뻇닟띳ꪾ쏑ꅁꑀꣽꙡ뵳뵘ꅂ슲꓆덯뭐ꑈ꒬냊ꪺ륌땻ꅁ녎뻉교귌돠ꖢꯤꛒ냝썄ꪺ엞뿨끖뵭ꅃꅶꅩ멋뿽ꛛ2002꙾4ꓫ16ꓩ던뷍뵚ꅪ 돌ꯡꅁ귌녱늧녠뇆낣ꪺ뫻귗놡맒땯뉻ꕈꑗ놡맒ꪾ쏑ꪺꑔ뫘ꖻ뷨ꅁ뭐ꪾ쏑꒺둏꧳ꪫꗳꪺ깴늧뻣뉺ꚨꫭ4-3ꅃꗑ덯귓ꓱ룻꒤귌ꕩꕈ뉺룑꣬ꑵ땻깶궱맯ꪺ걏뷆싸ꅂ냊멁뭐ꗟꝙ곛꒬뷕뻣ꪺꑵꝀ놡맒ꅁꕌ귌꧒믝굮ꪺ걏ꑀ뫘맪ꗎ꧊ꪺꅵ놡맒ꪾ쏑ꅶꅁꛓꭄ꡴닎꒤ꪺꅵꪾ쏑ꪫꗳꅶꅃ뷨ꚹꅁ귌ꑝꯤ결꛳놡맒ꪾ쏑걏꒣꧶덑둏ꑊ꡴닎ꅃ - 61 -
ꫭ 4-3ꅇꪾ쏑ꪫꗳ뭐놡맒ꪾ쏑ꖻ뷨ꪺꓱ룻 늧녠냝썄ꪺ놡맒 놡맒ꪾ쏑ꪺꖻ뷨 ꪾ쏑ꪫꗳꪺꖻ뷨 ꪾ쏑뭐놡맒걏곛뿄Ꙙꕂ녋꒣녎ꪾ쏑녱놡맒ꧢ싷ꚨ결떲멣ꕩ꓀ꪺꅃ쏶꧳냝썄뱸ꗼꅁꑵ땻꓆ꅂꡂ왊꧊ꪺꯈ왛ꪾ쏑ꅃꑵ땻Ꙩ꒸꓆ꪺ 깶녱꒣Ꙑꪺ뻺ꕶ뭐ꪾ쏑굉뒺깶Ꙣ꒣꣼놡맒뭐귓ꑈ뭻ꪾꪺ룑얪놡맒 ꑕꅁ라녱꒣Ꙑꪺꢤꯗ룑얪놡맒뱶암ꑕꅁ꿠ꚳꕩ뽗ꗟ꧳놡맒ꕾꣃ떽ꗎ뉻돵ꪺꑵ꣣ꅂ룪랽ꅂ뵵ꚳꑀ교꧊룑쓀ꅁ늣ꗍꑀ교꧊ꪺ 꿁ꅁ롧ꯤ꿁ꯡ맯냝썄ꪺ룑ꡍꑾꛦ냊ꅃ 꿠ꚳ꧒깩샲ꅃ 놡맒쒲땯ꪺ놡맒ꑾꕩꕈ쒲땯룟냝ꪺꑈ믚녎귬꣓꒺둏꧳ꫀ라뫴떸ꪺꪾ ꫀ라뫴떸뫴떸ꅁ덺륌ꫀ라뫴떸ꪺ쏶ꭙꅁ쏑뵳뵘ꚨ꡴닎ꪺꪾ쏑ꪫꗳꅁꕈ ꑾ꿠Ꟗ덴꽂뉻꧒믝ꪺ놡맒ꪾꪾ쏑꓀쏾걛멣꣺ꕎꫀ라뫴떸ꅃ 쏑ꅃ 롉꣬냝썄ꅁꑵ땻깶냵ꛦꡃ귓샋롉꣬냝썄ꅁꑵ땻깶ꕩꕈ륂ꗎ꡴쁈냝썄땯깩ꪺ 걤ꯡꅁꑾ라꽂뉻놵ꑕ꣓냊Ꝁꅁ닎꒤ꪺꪾ쏑ꪫꗳꅁ꒣ꗎ맯룜ꛓꝙ뾳맯룜뭐ꛦ냊 ꣃ쁈뗛냝썄ꪺ면엜ꑾꚳ뻷라ꪽ놵륂ꗎꕈꢳ덴ꙡ룑ꡍ냝썄ꅃ 뙩ꛦꫀ라끑뷗뭐뻇닟ꅃ - 62 -
닄ꕼ론?ꕈ꡴닎ꕄ뻉ꪾ쏑뫞뉺볒ꚡꪺꯤ 럭ꭥꪾ쏑뫞뉺볒ꚡꕄ굮ꕈ꡴닎녎닕슴꒺ꪺꅵ돌꣎맪냈ꅝBest Practiceꅞꅶ꒺둏꧳ꪫꗳ꒧꒤ꅁ덺륌꯹쓲ꙁꝑꗎꪾ쏑ꪫꗳꕈ뒣ꗸ띾ꪺ쑶ꪧꑏꅃ곬뵔맪꿠ꚳ껄뫞뉺뭐신늾ꅵꪾ쏑ꪫꗳꅶꅁ땍ꛓꅁ덯볋ꪺ볒ꚡꓓ녪뷕ꕈ꡴닎ꓞ뻉신늾ꪾ쏑ꪺꛦ결ꅁꕛꑗ귓ꑈ굞뚯ꚡꪺ볺쁹꣮ꯗꅁ덯뫘뫞뉺볒ꚡꣃ꒣ꝫꙘꕢ뻉엩ꑵ땻깶ꪺ늧녠뇆낣맪냈꧒믝ꪺꅵ놡맒ꪾ쏑ꅶꅁꑝ꒣꧶신늾ꑵ땻깶ꯦ믝ꪺꅵ놡맒ꪾ쏑ꅶꅁꛓꕛ덴릪쁹ꫭ궱꧊ꪾ쏑ꪫꗳꪺꗦ걹ꅃꖻ곣ꡳ녱ꪾ쏑ꪺ꒺둏꧊뭐놡맒뻇닟땯뉻ꅁꕈ꡴닎신늾ꅵ돌꣎맪냈ꅝBest Practiceꅞꅶ꒴ꚳ꣤ꭝ궭ꅃ꒽ꕱꕵ꿠싇ꝕ꡴닎신늾꒺둏꧳ꪫꗳꪺꪾ쏑ꅁ꒣꧶신늾꒺둏꧳귓ꑈ뭻ꪾ뭐꒬냊ꪺ놡맒ꪾ쏑ꅃ 맪냈ꑗꅁꙕ뫘맪엩ꅂꫀ라뭐ꓥ꓆놡맒뛉Ꙗ꧳돪끟ꛦ냊꽓ꥷꪺꯤ뫻뭐ꛦ결볒ꚡꅝLave,1988ꅞꅁ덱녠ꑝ걏ꗑ놡맒쒲땯ꪺꝙ뾳꒬냊뭐꯹쓲꽂뉻ꪾ쏑ꪺ륌땻ꅃ뒫ꢥ꒧ꅁꅵ놡맒ꪾ쏑ꅶ걏Ꙣꫀ라꒬냊꒤ꑾ꯹쓲꽂뉻볈껉ꪺ띎롱ꅁ덯띎롱ꣃ꒣꧶둏ꑊ꡴닎ꚨ결ꪾ쏑ꪫꗳ쁸꙳Ꙣ꡴닎꒤ꅃ꣒꙰ꅁꑵ땻깶궱맯꒣뵔ꥷꕂ뷆싸ꪺꑵꝀ놡맒ꅁꕌ귌꒣꧶ꙁꝑꗎ걊ꚳꪺꪾ쏑ꪫꗳꅁꛓ걏쁈놡맒쒲땯ꝙ뾳끑뷗뭐ꛦ냊ꅃ뒫ꢥ꒧ꅁꅵ놡맒ꪾ쏑ꅶꪺ꓀걏ꑀ귓롧ꗑꫀ라꒬냊꒤꧒꒣쉟ꙁꗍꅝReproductionꅞ뭐볧Ꙣ신늾ꪺ륌땻ꅁꛓꣃꭄꑀ뫘ꪽ놵신늾ꪺ뵵꧊ꓨꚡꅃ 엣땍ꅁꕈ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡ쏸ꕈ뫞뉺뭐신늾놡맒ꪾ쏑ꅁꢺ믲걏ꝟꚳ꒰믲뫞뉺볒ꚡꕩꕈ쒲냊놡맒ꪾ쏑꯹쓲ꙡ꽂뉻ꅈꕈꑕ귌녎녱귓껗ꑇ뇄ꗎꅵ맪뷮ꫀ롳ꅶꪺ볒ꚡꅁ뙩ꑀꡂ놴끑꙰꛳꯹쓲꽂뉻ꑵ땻깶꧒믝ꪺꅵ놡맒ꪾ쏑ꅶꅃ - 63 -
닄꒭뎹 ChipTest ꪺꪾ쏑뫞뉺껗꣒ ꖻ뷗ꓥꙢ닄꒭뎹녎뎯굺녱ꗐ뎥돵냬꧒ꚬ뚰귓껗ꑇChipTestꪺ룪껆ꅃ닄ꑀ론ꗽ꒶닐귓껗꒽ꕱꪺ둹굺ꅂ뒣꣑ꪺ늣ꭾ뭐ꩁ냈ꅂ냓띾볒ꚡ뻉ꑊꪾ쏑뫞뉺ꪺ굉뒺ꅆ닄ꑇ론뮡ꧺChipTest꒽ꕱ꧒뇄ꗎꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡꅁ귌녱룓뫞뉺볒ꚡꪺ냲ꖻ엞뿨꓁ꑊꅁ놵뗛뮡ꧺ뻉ꑊꅵꕈ덎ꫀ롳꓀ꪾ쏑ꅶ덯깍뫞뉺볒ꚡꪺ륌땻ꅁ덯깍볒ꚡ슲뫙결TKC_SMꅝTechnical Knowledge Communities Sharing Mechanismꅞꅶꅁ귓껗꒽ꕱ싇ꗑꫀ롳겡냊꣓ꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅁ돌ꯡꭨ뮡ꧺ귓껗꒽ꕱ뇀냊덯깍뫞뉺볒ꚡꪺ맪믚ꚨ껄ꅃ닄ꑔ론뙩ꛦ귓껗ꑇꪺ룪껆꓀꩒ꅁꖻꓥ녱룪껆꒤뮡ꧺ결꛳덺륌ꫀ롳겡냊ꕩꕈ꯹쓲꽂뉻볧싃ꪺ놡맒ꪾ쏑ꅃ닄ꕼ론ꭨ놴끑덯뫘ꪾ쏑뫞뉺볒ꚡ맯ꅵ맪뷮꒤ꪾ뻥ꅶ덯귓쒳썄ꪺꯤꅃ 닄ꑀ론 ChipTest귓껗굉뒺ꪺ둹굺 ChipTest뚰많결ꗾ뉹ꕢ뻉엩ꯡ걱뭳덹ꪺꪾꙗ뱴냓ꅁ뭐멘ꑕꑬ꒽ꕱ결ꗾ뉹ꕢ뻉엩ꪾꙗ띾뒣꣑뻣Ꙙꮬ듺룕ꅂꯊ룋ꅂ꡴닎닕룋ꚨꭾ륂뿩ꪺꑀ꒸꓆녍띾ꩁ냈ꅃꙢꗾ뉹ꯊ룋듺룕ꕎꑵ늣띾꒤ꅁ뻖ꚳꞹ뻣ꪺ꣑삳쏬꡴닎ꅃChipTest뚰많ꪺꗾ뉹샧륂뻚쉉뉛뭜뭏왗ꅂ궻들ꅂ쇺ꅂ남꣓ꛨꅂ띳ꕛꅂ뗡ꯟ뮫ꅂ과냪뭐볚걷Ꙩ귓냪깡ꅁ덝뱴뻚쉉곒뫲빆ꕀ곉ꙕꙡꪺ뒹뛪뱴ꅁꗘꭥꗾ뉹귻ꑵꑈ볆뙗륌ꑇ롕ꕼꑤꑈꅃ 럭ꕢ뻉엩늣띾ꑷ신결덝군ꅂ뭳덹ꅂꯊ룋뭐듺룕꓀ꑵꪺ엩꡴ꅁꙕꛛ녍ꓟ꧳땯깩꣤껖ꓟ믹귈믢냬껉ꅁ늣띾ꝙꗾ궱뇀Ꙗꅵ녍띾ꕎꑵꅶꪺ껉ꕎꅁꑝꟳꕛ곰엣ChipTest뚰많ꕈ뙱늣볒ꚡꅁꑪ둔궰ꝃꯈꓡꯡ걱뭳땻ꚨꖻꅁ꿠돐덹ꅵ녍띾ꕎꑵꅶꪺ쁵뛕ꅁ뙩ꛓꣳꝕꯈꓡꯘ멣쁵뙖ꪺꖫ돵쑶ꪧꑏꅃꙝꚹꅁChipTest뚰많ꕈꕢ뻉엩띾ꅵ녍띾ꕎꑵꅶ결ꥷꛬꅁ뒣꣑ꕢ뻉엩ꯊ룋뭐듺룕ꪺ돌꣎덝군뭐뭳땻ꪺꩁ냈ꅃ - 64 -
ꕢ뻉엩ꪺ뭳땻걏ꑀ귓굮ꡄꭄ녠뫫녋ꅂ녍띾ꕂ뷆싸ꪺꑵ땻ꅁChipTestꑛꕈ꣓ꑀꪽ녍ꩠ꧳뒣꣑ꯈꓡꞹ뻣ꪺꕢ뻉엩ꯊ룋듺룕ꩁ냈ꅁꕝ걁ꭥ걱듺룕ꅂ뒹뛪끷듺뭐륱꧊듺룕ꅝꓫ늣꿠륆80Kꅞꅂꯊ룋덝군ꅂIC냲덝군뭐뭳덹ꅂꯊ룋ꅂꚨꭾ듺룕ꩁ냈ꅁ뒣꣑ꯈꓡꞹ뻣ꪺ륱ꑬ덝군뭳덹ꩁ냈ꅁ꣤꒤ꑓꕈ낪뚥ꯊ룋덎ꪺ곣땯맪ꑏ뭐ꚨꩇ믢ꗽ띾곉ꅁ꣒꙰ꅇꙨ뱨닓뚡뙚빚뵵ꯊ룋ꅝMulti-Tier Fine-Pitch Wirebondingꅞꅂ뒹뛪ꕙ뛴ꅝWafer Bumpingꅞꅂ싐뒹ꯊ룋ꅝFlip Chipꅞꅂ뒹ꓹꓘꑯꯊ룋ꅂ냯야ꚡ뒹ꓹꯊ룋ꅝStacked Die Packagesꅞꅂ뭐꡴닎뻣Ꙙꮬꯊ룋ꅝSiPꅞ ꅝ꙰맏5-1꧒ꗜꅞꅃ ꆳ1 IC ꆳ3 뒹뛪 덝군 뭳덹 ꆳꆳꆳ5ꯊ룋 2 ꭥ걱 4 뒹뛪 ꆳ6ꚨꭾ ꆳ7볒닕ꅂ듺룕 ꕙ뛴/끷듺룕 ꡴닎닕룋듺 ꆳ5ꟷ껆뭐듺룕 맏5-1ꅇChipTest꧒뒣꣑ꕢ뻉엩ꯊ룋듺룕ꪺ녍띾ꩁ냈 ꖻ곣ꡳꕈChipTest낪뚯뱴결곣ꡳ돵냬ꅁꗍ늣냲ꙡ셠궱뽮곹1,480,000ꖭꓨ굞Ꝡꅁꗘꭥ귻ꑵꑈ볆13,000ꑈꅁ곹ꗾ뉹귻ꑵ셠ꑈ볆ꪺ50ꉈꅃ꒽ꕱ결ꑆ닖뽮ꗾ뉹ꑵ땻깶Ꙣꯊ룋듺룕뭐ꟷ껆ꪺꪾ쏑뭐롧엧ꅁ꯹쓲뒣ꕢ뻉엩ꪺ곣땯꿠ꑏꅁ꒽ꕱ꧳2001꙾1ꓫ꧳낪뚯뱴ꚨꗟꅵꪾ쏑뫞뉺꒤ꓟꅶꅃ뇀냊ꪾ쏑뫞뉺ꪺꗘꪺꅁ걏결ꑆ셙땵띳ꑈ끖뵭신뷕ꑈ귻ꪺ뻇닟ꚱ뵵ꅂ궰ꝃ귻ꑵ궫뷆ꗇ뿹ꪺ뻷뉶ꅂꚳ껄뒣꒺뎡룑ꡍ냝썄ꪺ꿠ꑏꅁꕛ덴늣ꭾꪺ늣ꕘ뒣곣땯덴ꯗꅁ돌궫굮ꪺ걏ꭏ꙳ꣃ땯깩ꗸ띾껖ꓟ꿠ꑏꅃ - 65 -
닄ꑇ론 ChipTest꒽ꕱ뇄ꗎꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡ ꑀꅂ냲ꖻ엞뿨 귓껗ꑇ결륆ꚨꑗ굺ꪾ쏑뫞뉺ꪺꗘꪺꅁꙢ뇀냊ꪾ쏑뫞뉺륌땻꒤ꗽꕈ녪궢ꪺꓨꚡ쑙껦굮ꡄꙕ돦ꛬꚨꗟꅵꪾ쏑ꫀ롳ꅶꅁꙐ껉ꗑ룓돦ꛬꪺꕄ뫞굮ꡄ꧒쓝ꪺꑵ땻깶Ꙣꑕ꽚ꯡ굮ꥷ듁ꪺ뭅라ꅁ끑뷗ꦼꚹꗘꭥꑵꝀꑗꪺ쒳썄뭐쏸썄ꅃ귓껗ꑇꫬ듁귬ꖻꑝ링룕ꕈ룪끔꡴닎ꕄ뻉ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅁꯡ꣓ꙝ결꙰ꚹꪺ볒ꚡꑀꓨ궱뻉교ꑵ땻깶ꪺ룪끔굴닼ꅁꕴꑀꓨ궱ꪾ쏑뫞뉺뎡ꑝ때ꩫꣳꝕꙕ돦ꛬ꓀쏾뭐쁸꙳랥녍띾ꪺꪾ쏑ꅃ돌ꯡꅁꙢꪾ쏑뫞뉺뎡뭐ꙕ돦ꛬꕄ뫞ꣳ냓ꑕꅁꑾꡍꥷꕈ맪뷮ꫀ롳ꪺꓨꚡ신늾ꑵ땻깶덯뫘ꕈ놡맒결냲슦ꪺꪾ쏑ꅃꕈꑕꙢ덯귓뎡ꗷ귌ꗽ뮡ꧺꪾ쏑뫞뉺볒ꚡ굉ꯡꪺ냲ꖻ엞뿨결꛳ꗑ꡴닎ꕄ뻉신엜결ꫀ롳ꓞ뻉꒧뻺땻ꅃ ChipTest꒽ꕱꙢ뇀ꛦꪾ쏑뫞뉺ꫬ듁ꅁ귬ꖻꑝ띑ꯘꗟ꿠엽ꑵ땻깶ꅵꑀꚸ쇊ꢬꅶꪺꪾ쏑뫞뉺꡴닎ꅃChipTest꒽ꕱ뒿륂ꗎ녍깡꡴닎ꅝExpert Systemꅞ룪껆놴냉ꅝData miningꅞꪺ덎ꅁ뒣꣑ꑵ땻깶ꕩꕈ쁈껉쁈ꙡꙢꪾ쏑깷꒤꣬꧒믝ꪺꪾ쏑ꓥꗳꅃꙢꖿꚡ뇀냊ꪾ쏑뫞뉺꡴닎뻉ꑊꪺ륌땻ꑗꅁ뭐꣤ꕌ꒽ꕱꪺ롧엧ꣃ때ꓓꑪ깴늧ꅁ꣒꙰ꅇChipTest녎ꪾ쏑뫞뉺뇀깩ꪺꝀ띾꓀ꚨꑕ궱ꑃ귓꣮ꚡꪺꡂ왊ꅃꅝ1ꅞ 뵔뭻ꪾ쏑뫞뉺믝ꡄꪺ뗻꛴ꅁꅝ2ꅞ ꓀꩒ꗸ띾꧒믝굮ꪺꪾ쏑ꅁꅝ3ꅞ 뺮뭅낪뚥ꕄ뫞맯ꪾ쏑뫞뉺Ꙁ쏑ꅁꅝ4ꅞ 녎궫굮ꪾ쏑ꓥꗳ볐럇꓆ꅁꗑꑵꝀ뵌쉉녯꣬삳ꗎ꧊돌낪ꅂ맯ꯈꓡ믹귈돌낪맯뭳땻뫞뉺돌맪ꗎꪺꓥꗳ꒩ꕈ볐럇꓆ꅁꅝ5ꅞ 덝군ꪾ쏑뫞뉺꣮ꯗꅃꅝ6ꅞ 뻉ꑊꪾ쏑뫞뉺꡴닎ꅃꅝ7ꅞ 엧쏒ꪾ쏑뫞뉺Ꝁ결뭐떦늤ꓨ끷ꪺꑀ교꧊ꅃ ꫬ듁ꖿꚡ뇀냊ꪾ쏑뫞뉺껉ꅁꑀꓨ궱ꖲ뚷엽ꙕ뎡ꕄ뫞쏶쇤ꑈ귻ꑆ룑ꅁꪾ쏑뫞뉺걏ꯜ궫굮ꕂ걏ꑀꥷ굮낵ꪺꅁꪾ쏑뫞뉺ꑈ귻ꑝ굮꒣쉟ꙡ뭐띆뎡랾덱ꣃ뮡ꧺꅵꖼ꣓쑶ꪧꑏ녎꣺ꡍ꧳ꪾ쏑뫞뉺ꅶꅃꕴꑀꓨ궱ꅁ낪뚥ꕄ뫞ꪺꓤ꯹걏ꯜ궫굮ꪺꅁꪾ쏑뫞뉺ꑈ귻Ꙣ덜Ꙩ돵ꙘꙖꕄ뫞뮡ꧺꪾ쏑뫞뉺ꣃꭄꑀ쏠ꕩꅁ궫굮ꪺ걏ꅵ꙰꛳엽귻ꑵ꓀덯롧엧ꅁꣃ녱ꑵꝀ꒤꒣쉟ꙡ맪믚면뵭ꅃꅶꩰꕂꅁ굙낪뚥ꕄ뫞ꕩꕈꙢꖿꚡ- 66 -
돵Ꙙ꒣쉟ꙡꯅ뻉ꅁ라엽뇀ꛦꪾ쏑뫞뉺ꪺ돦ꛬ듮ꓖꯜꙨꪺꑏꅃꙢ덯듁뚡ꪾ쏑뫞뉺ꑈ귻꒣쉟ꙡꭐ냊닕슴ꑗꅂꑕ꧊ꪺ꒬냊껰꩞ꅁChipTest둎걏륂ꗎ덯놡맒ꅁ멃멃ꓞ뻉ꙕ돦ꛬ뙽ꥬꪾ쏑꓀ꪺ겡냊ꅃ 뭐쑀륈ꅁꪾ쏑뫞뉺ꑈ귻ꑀꓨ궱몥몥띐쒱꣬룪끔륌듧굴닼ꅁꕴꑀꓨ궱ꑝꙝꙕ돦ꛬ랥녍띾꓆ꪺꪾ쏑ꅁ뻉교ꪾ쏑뫞뉺ꑈ귻때꿠ꑏ꣓덂뉺룳돦ꛬ꧒닖뽮ꪺꪾ쏑ꅁꛓꑵ땻깶맯덯볋ꪺꝀꩫꑝꚳ뷑Ꙩꪺꧪꯨꅃꪾ쏑뫞뉺뎡뙽ꥬ궫띳ꯤꛒ뇀냊ꪾ쏑뫞뉺ꪺ볒ꚡꅃ껚뻚ꪾ쏑뎡뉺롧뉺ꫭꗜꅇ ꅵꑀ뙽ꥬꅁ귌ꑝꑪꓢ떧ꙡꩠꙢ룪끔곬ꑗꅁꯡ꣓땯뉻룪끔곬ꕵ걏ꪾ쏑뫞뉺ꪺꑀꑰ뎡ꗷꛓꑷꅃ귌녪뷕닕슴꒺ꚨ귻ꖲ뚷덺륌샲꣺ꅂ꓀ꙁꝑꗎꪾ쏑ꅁꕈ뒣낪Ꝁ띾껄뉶쑶ꪧꑏꅃꟳ궫굮ꪺ걏ꪾ쏑뫞뉺뚷ꯘꗟ끟귻ꑵꪾ쏑꓀ꪺꓥ꓆ꭐ냊닕슴ꪺ뻇닟ꅃ꧒ꕈꅁ귌뭐뎡ꕄ뫞ꣳ냓ꯡ땯뉻ꑈ룲ꑈꪺꪽ놵꒬냊쏶ꭙꅁꑾ걏신늾ꑵ땻깶귓ꑈꪾ쏑ꪺ쏶쇤ꅃꅶ 놵뗛ꅁꪾ쏑뫞뉺뎡뙽ꥬ뷕뻣꣤ꪾ쏑뫞뉺ꪺ떦늤ꅁꙢꙕ뎡꒺뎡뇀냊ꅵꕈꫀ롳겡냊돐덹꒬냊ꪺ꓀볒ꚡꅝ슲뫙TKC, Technical Knowledge Communities Sharing Mechanismꅞꅶꅁꑝ둎걏Ꙣ닕슴꒺ꙕ뎡뭐돦ꛬꚨꗟꪾ쏑ꫀ롳ꅁꣃꭐ뙩ꪾ쏑ꫀ롳ꑈ귻Ꙣ겡냊꒤꓀뭐끑뷗귓ꑈ맪낵ꪺ롧엧ꅃꪾ쏑뫞뉺ꑈ귻ꑀꪽ듁곟녎ꪾ쏑ꫀ롳ꪺ랧꧀뢨맪ꛜꗾ꒽ꕱꣃꚨ결ꑀ뫘닕슴ꓥ꓆ꅃ귨뙽ꥬ뇀냊TKC꓀볒ꚡꪺ껉귔ꅁꕵ녍ꩠꙢꓖ볆궫굮ꪺꫀ롳ꅁ꒧ꯡꙁ녎ꚹ꓀볒ꚡ쉘뒲꣬뻣귓꒽ꕱ꒺꣤ꕌꪺ띾돦ꛬꅃꑀꛬꪾ쏑뫞뉺ꑈ귻ꫭꗜꅇ ꅵ귌Ᶎ뇦ꪾ쏑뫞뉺엜ꚨ걏ꑀ뫘닕슴ꪺꓥ꓆ꅁꛓꡃꑀ귓뎡뎣꿠냷녎TKC꓀볒ꚡ둏ꑊꓩ녠ꪺ뫞뉺꣮ꯗ꒧꒤ꅃꅶꅁꕈꑕ귌뮡ꧺChipTest뻉ꑊ덯깍TKCꕈꫀ롳겡냊ꓞ뻉ꪾ쏑신늾ꪺ륌땻ꅃ - 67 -
ꑇꅂꅵꕄ썄ꚡꅶꪺꪾ쏑ꫀ롳 닕슴신뒫ꚨ결뻇닟ꮬ닕슴걏ChipTest뇀냊TKCꫀ롳꓀볒ꚡꪺ뮷뒺ꅃꪾ쏑뫞뉺뎡녎덯볋ꪺ뮷뒺깩뙽결ꑕꙃ맪믚ꪺꑵꝀ꒺뉛ꅇꅝ1ꅞꑵ땻깶꿠ꕄ냊뻇닟ꯘꗟꙕ뭳땻ꪺ돌꣎ꓨꩫꅁꅝ2ꅞꑵ땻깶꿠꒬곛꓀ꑵꝀꑗꪺ맪믚롧엧ꅁ꣒꙰ꅇ덝군덗ꭨꅝDesign Ruleꅞꅂꯈꓡ떴꓀꩒뭐뷕뻣꡴닎ꅝRADS, Reject Analysis Deployment Systemꅞ떥룑ꡍꑵ땻냝썄ꪺ쑟뙑롧엧ꅁꅝ3ꅞ뒣ꑵ땻깶ꪺ꿠ꑏꓴ럇ꕈꢳ덴삳ꣃ룑ꡍꯈꓡꪺ냝썄ꅃꪾ쏑뫞뉺뎡륂ꗎꅵ닄꒭뚵귗뵭ꅶ꧒뒣귒ꪺꙀꙐ쑀뒺ꅂ많뚤뻇닟ꅂ떽ꓟ뒼볒ꚡꅂꛛ뙗뙖꡴닎ꯤꛒꅁꝀ결냵ꛦTKCꪾ쏑ꫀ롳꓀볒ꚡꪺ꒭ꑪ냲ꖻ굮ꗳꅃ 땍ꛓ롧샧ꪾ쏑ꫀ롳ꣃꭄ슲돦ꪺꅁ닕슴쇙굮ꚳꑀ깍ꙮꪺꅵ꣮ꯗꅶꅵꓥ꓆ꅶ꣓ꓤ꯹ꅁ꣒꙰ꅇꪾ쏑ꫀ롳ꪺꫀ꙰꛳뿯ꕘꅈ덯귓ꫀ롳삳꙰꛳늣ꕘꪾ쏑ꅈ늣ꕘꪺꪾ쏑꙰꛳쉘깩꣬꣤ꖦ믝ꡄꪺ뎡ꅈ꙰꛳릪쁹뒣꣑늣ꕘꪾ쏑떥ꅈ 궺ꗽꅁ꒽ꕱ꧳2001꙾8ꓫ뚡땯끟ꪾ쏑ꫀ롳ꅃꙢChipTest뇀냊ꕄ썄ꚡꪺꪾ쏑ꫀ롳ꅁꙕꪾ쏑ꫀ롳ꕄ굮걏ꗍ늣닕룋뵵ꪺ뭳땻뭐ꑵꝀꗴ냈꣓냏꓀ꅃꡃ귓ꪾ쏑ꫀ롳곹30귓ꑈ닕ꚨꑀ귓TKCꅝTechnical Knowledge Communitiesꅞ돦ꛬꅁꚨ귻ꕝ걁뎡꒺ꪺ덝돆ꑵ땻깶ꅂ뭳땻ꑵ땻깶뭐ꟷ껆ꑵ땻깶떥ꅃ럭껉ꗑꑵ땻덂꒤걄뿯꒭귓띾돦ꛬ뙩ꛦꪾ쏑ꫀ롳ꪺꗽ뻉꧊뇀ꛦꅁꚨꗟꑆ5귓맪엧꧊ꪾ쏑ꫀ롳ꅃ2002꙾ꗑ셠롧뉺ꕄ뻉ꅁ녪꣮뇀ꛦ꧳뻣귓꒽ꕱ뱨꿅꒤17귓돦ꛬꅃ멉ꛜ2005꙾꒤ꅁ뻣귓꒽ꕱ꒺꒣Ꙑꪺ띾냈돦ꛬ곒ꚳ쓝꧳ꛛꑶꪺꪾ쏑ꫀ롳ꅁ꒽ꕱ꒺뎡ꑷ롧뙗륌100귓ꪾ쏑ꫀ롳ꅃ낣ꑆꖿꚡꪺꪾ쏑ꫀ롳ꕾꅁ꒽ꕱꑝꑀꪽ릪쁹ꛛꕄ꧊ꪺꪾ쏑ꫀ롳ꅁꕵ굮녺뒣ꕘꗓ뷐덝ꗟꫀ롳ꅁ꒽ꕱꑝ뎣라떹꒩ꖲ굮ꪺꣳꝕꅃ ꕈꑕ걏귌ꕈChipTest꒽ꕱꑀꛬꭾ뷨ꭏ쏒ꅝQAꅞꑵ땻깶냑뭐ꫀ롳ꪺ륌땻결꣒뮡ꧺꚹ꓀볒ꚡꅃ귓껗ChipTest꒽ꕱ녎닕룋뵵ꪺꯊ룋걹땻냏꓀결ꅇ뉫뒹ꅝ- 68 -
Die Attachꅁ슲뫙D/Aꅁꑀ꿫귌뫙결 Die Bondingꅞꅂ뉫뵵ꅝWire Bonding ꅁ슲뫙W/Bꅞꅂꯊ붦ꅝMoldingꅞꅂ꓁ꡒꅝDejunking and Trimmingꅁ슲뫙 D/Tꅁꑀ꿫귌ꑓ뫙결 Trimming and Formingꅞꅁꕩ룔ꢣ맏5-3ꪺ뭳땻걹땻맏ꅃ꧳걏ChipTest꒽ꕱꭋꕈꚹ녍띾ꑵꝀ걹땻결ꕄ썄ꚨꪾ쏑ꫀ롳ꅁ꣤ꕌꕄ썄ꪺꪾ쏑ꫀ롳ꭨꕝ걁듺룕곣땯ꅝTest RDꅞꅂꪫ껆ꅝMaterialꅞꅂꭾ뷨ꭏ쏒ꅝQAꅞ떥ꅝ룔ꢣ맏5-2꧒ꗜꅞꅃ 맏5-2ꅇChipTestꪾ쏑ꫀ롳ꅝTKCꅞꪺ닕슴맏 - 69 -
Wafer TestingSawing Wire Bonding nding ꓁돎Die Bo 뉫뵵 뒹ꓹ듺룕 뉫뒹 IC Process Flow Wafer뒹ꓹ 뽮엩륱룴뭳덹걹땻 Molding ꯊ붦 Shipping ꕘ덦 Final Testing Trimming/Forming Marking Plating 듺룕 ꡒꙌ 뭜Ꙍ 륱쇡 맏5-3ꅇChipTest꧒뒣꣑ꪺ뽮엩륱룴뭳땻ꩁ냈걹땻 - 70 -
ꚹꕾꅁChipTest꒽ꕱꪾ쏑ꫀ롳ꪺꑀ귓꽓ꛢ걏ꅁꗑ뎡ꕄ뫞낵결ꫀ롳ꪺ믢뻉ꑈ뇀냊ꫀ롳꒺ꪺꪾ쏑뫞뉺겡냊ꅃꙝꚹꅁ꧒땯끟ꪺꪾ쏑ꫀ롳겡냊뭐ꑵ땻깶ꡃꓩꪺꗴ냈뎣꺧꺧곛쏶ꅁꕂꗑ뎡ꕄ뫞뻡ꗴꫀꅁ덯볋ꑀ꣓꒣뛈꿠둸뒤꧒쓝ꚨ귻ꪺꪬꩰꅁꑝ룻꧶뺮뭅ꫀ롳ꪺꙖꓟꑏꅃꪾ쏑뫞뉺뎡ꫭꗜꅇꅵꙝ결곛Ꙑ뎡ꪺꚨ귻꣣ꚳ낪ꯗꑵꝀ뭐ꗴ냈ꪺ곛쏶꧊ꅁꙢ곛Ꙑꪺ녍띾ꪾ쏑믢냬ꑕꅁꕩꕈ룻ꚳ껄ꙡ꓀ꑵꝀꑗꪺꪾ쏑뭐롧엧ꅃꅶ뒫ꢥ꒧ꅁChipTest료ꪺꡃꑀ귓TKCꫬ듁걏ꕈ꣣ꚳꅝ1ꅞ뚰꒤ꅝꙢ곛ꙐꙡꓨꑵꝀ꫱ꪺꑈ뙽ꥬꅞꅂꅝ2ꅞꙐ뷨꧊ꅝꫀ롳ꚨ귻굉뒺곛ꅞꅂꅝ3ꅞ꒺뎡꧊ꅝꙢ곛Ꙑ돦ꛬ꒺ꅞꅂꅝ4ꅞ꣨띎ꚨꅝꥷ듁꣣ꕄ썄꧊ꅞ떥ꙀꙐ꽓뷨꧒ꚨꅁꗑ꧳ꙢꙐꑀꪾ쏑ꫀ롳꒺ꪺꚨ귻꣣ꚳ곛Ꙑ꽓꧊ꪺꪾ쏑꿠ꑏꅁꙝꛓꚨ꣣ꅵꕄ썄ꚡꅶꪺꪾ쏑ꫀ롳ꅃ ꑔꅂꕈ꣮ꯗꓞ뻉신늾ꪾ쏑ꪺꛦ결 ChipTest꒽ꕱ뻉ꑊTKCꪺꗘꪺꚳꕼ귓ꅇꅝ1ꅞ싇ꗑTKCꪾ쏑ꫀ롳꓀ꪺ겡냊ꦼꚹ산ꝕꅁꕈ룑ꡍꓩ녠ꑵꝀꕘ뉻ꪺ쒳썄ꅁ꣒꙰ꅇ뉫뵵냝썄ꅃꅝ2ꅞ륂ꗎTKCꪾ쏑ꫀ롳끑뷗ꪺꓨꚡ땯깩ꣃ꓀룓녍띾믢냬ꪺ돌꣎맪냈ꅝBest Practiceꅞꅃꅝ3ꅞꣳꝕTKCꪾ쏑ꫀ롳곣끑뭐땯놸ꑵꝀ꧒믝ꪺꑵ꣣ꅂ띑ꩫ뭐낵ꩫꅁ꣒꙰ꅇQCꑃꑪꓢꩫꅂ뿹뭾꓀꩒ꓨꩫ떥꿠ꅃꅝ4ꅞꣳꝕTKCꪾ쏑ꫀ롳뽅땯돐띳ꪺ룑ꡍ뿬ꩫꥍ쉉ꑬꅃ꣒꙰ꅇ뇄ꗎ띳ꪺꟷ껆ꅂ귗뻷ꕸꅂ뱗ꕛ뉫뵵뻷ꕸꪺ공ꕾ뵵띐삳룋롭떥ꅃ 결ꑆ릪쁹ꑵ땻깶꓀늧녠뇆낣ꪺ롧엧뭐돐띳ꪺ룑ꡍꓨ껗ꅁꪾ쏑뫞뉺뎡ꫬ듁ꕈ꣮ꯗ꣓덗뵤ꑵ땻깶냑뭐꧒쉫쓝ꫀ롳ꪺ겡냊ꅃ땍ꛓꅁꪾ쏑뫞뉺뎡ꑝ셁룑꒽ꕱꫀꣃ때ꩫꞹꗾ놱꣮ꑵ땻깶꓀귓ꑈꪾ쏑ꪺ띎쑀ꅂ냊뻷뭐ꛦ결ꅆ놵ꅁꪾ쏑뫞뉺뎡뭐ꙕꫀ라쒳곣냓ꯡꅁꙀꙐ덝군ꕈ꣮ꯗꪺꓨꚡꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅃ꧳걏ꅁ귓껗꒽ꕱChipTest떲Ꙙ뫞뉺꣮ꯗꅂ셚껄ꛒ껖떥ꅁ꣮ꥷꕘꪾ쏑ꫀ롳륂Ꝁ둠 71
ꪺꕼꑪ귬ꭨꅇꅝ1ꅞꥷ듁셼뿬귬ꭨꅂꅝ2ꅞꕄ썄뱵꧊귬ꭨꅂꅝ3ꅞ뿋ꢭ냑뭐럭돵뷨뫃귬ꭨꅂꅝ4ꅞ귝압많뚤뭐귓ꑈꪺ볺뷠귬ꭨꅃꕈ덯귬ꭨ녎ꪾ쏑ꫀ롳ꪺ랧꧀뭐ꪾ쏑꓀ꛦ결꒺쇴ꚨ결ꙕꫀ롳꣒ꛦꪺ닟멄ꅁꣃꛛ땍뛬결꒽ꕱꪺ닕슴ꓥ꓆ꅃꕈꑕ귌녎룔닓뮡ꧺ덯ꕼꑪ귬ꭨꅇ ꅝꑀꅞꥷ듁셼뿬귬ꭨꅇ Ꙣꕄ썄ꚡꪾ쏑ꫀ롳ꪺ꓀볒ꚡꑗꅁꙕꫀ롳뇄ꥷ듁꒬냊ꕈ꓀ꪾ쏑결귬ꭨꅃꙕTKCꪾ쏑ꫀ롳ꕩ돦ꛬꪺ쓝꧊ꛛꛦꡍꥷꡃ1-2뙧셼ꛦꑀꚸꕄ썄꓀ꪺ뭅라ꚡꅁꡃ귓ꓫꙁꕈ뱴ꅂ덂결돦ꛬꅁ녎ꙕꫀ롳ꪾ쏑꓀ꪺ떲ꩇ뙩ꛦ룳ꫀ롳ꅂ뻣Ꙙꕄ썄ꪺ꓀ꅁ꣼쇜ꪺꪾ쏑ꫀ롳라뙩ꛦ귓껗꓀ꅁ돌ꯡꙕ뱴ꅂ덂ꙁ뱸뿯볆닕ꫭ뉻쁵ꡱꪺTKC많뚤ꅁ냑뭐ꕢ꙾셼ꛦꑀꚸꗾ꒽ꕱ꧊뷨ꪺ땯ꫭ겡냊ꅃꪾ쏑뫞뉺뎡ꡃꕢ꙾셼ꛦꑀꚸꗾ꒽ꕱꙕꫀ롳ꪺ쑶쇉ꅁꛓ셼뿬땯ꫭ라꒧ꗘꪺꙢ꧳TKC륂Ꝁ롧엧꓀ꅂ릪쁹쁵꣥뵤많뚤껗꣒땯ꫭꑈꅁꡃ꙾ꯗ셼뿬꣢ꚸꅁꑀꛜ꒻ꓫ꒧겡냊ꚨꩇ꧳ꑃꓫꗷ셼뿬땯ꫭ라ꅁꑃꛜꑑꑇꓫ꒧겡냊ꚨꩇ꧳ꑑꑇꓫ꦳셼뿬땯ꫭ라ꅃꗾ꙾ꯗꡍ뿯땯ꫭꯡꅁ쁵돓뚤ꗮ녎꧳뚰많Ꟁꓺ껉꒽ꝩꫭ뒭ꅃ ꅝꑇꅞꕄ썄뱵꧊귬ꭨ ꪾ쏑ꫀ롳겡냊끑뷗ꪺꕄ썄ꖲ뚷ꗽ륷ꥷꅁ걏뙩ꛦ껉ꪺ맪믚끑뷗ꑑ꓀ꙡ뱵꧊ꅃꪾ쏑ꫀ롳돌꧈꿊ꕆ녍ꩠꪺꕄ썄ꛓ걹꧳닡ꓑꅂꚨ귻뷍뷗ꑋꣶꪺꚡ꓀ꅁ꒣뛈껶뙏꒽ꕱ룪랽ꑝꚨ결닕슴뫞뉺ꑗꪺꚺꢤꅃꙝꚹꅁChipTest낪뚯뱴Ꙣ뇀냊ꖿꚡꪾ쏑ꫀ롳껉ꅁꪾ쏑뫞뉺뎡ꭋ굮ꡄꗑTKCꙕ닕ꕄ썄뿯ꥷ귬ꭨꅁ뿮뿯빁럭썄ꗘꝀ결ꫀ롳ꥷ듁곣끑ꪺꕄ썄ꅃ 72
맪냈ꑗꅁꡃ귓ꪾ쏑ꫀ롳뎣ꖲ뚷륷ꗽ뇆ꥷꕢ꙾ꯗꪺ곣끑ꕄ썄ꅁꣃ녎껉땻ꫭ쎺ꗦꛜꪾ쏑뫞뉺뎡Ꙑ껉ꑗ뫴꒽ꝩꅃꙝꚹꅁꫀ롳ꚨ귻뎣꿠ꗽ셁룑ꚹꚸꫀ롳꧒뇽끑뷗ꪺꕄ썄ꅁꙐ껉럭맯꣤ꕌꪾ쏑ꫀ롳ꪺꕄ썄ꚳ뾳뷬껉ꅁꗧꕩꗽꙷ뇆ꣃ냑ꕛ꣤ꕌꫀ롳ꪺ롧엧꓀겡냊ꅃ륷ꥷꪺꕄ썄ꕩꭐ뙩ꚨ귻ꗽꅵꗎꓟꅶ럇돆ꅁꡍꥷ꒰믲걏귈녯꓀ꪺꅈ꙰꛳뒣ꕘꕌꪺ띑ꩫ?ꑝꕩꕈ엽ꕢꗍ꒣보ꪺ띑ꩫ땯깩ꕘ꣣ꚳ볧ꑏꪺ돐띎ꅃ ꕴꕾꅁTKCꪾ쏑ꫀ롳Ꙣ꓀ꕄ썄껉ꑝꭄꑀꚨ꒣엜ꅁ롧녠라쁈뗛끑뷗륌땻면꓆ꯡꅁ꽂뉻띳ꓨꙖꛓꦵꕘ띳ꪺ쒳썄ꅃ꣒꙰ꅇ귌라뷐TKCꫀ롳꒤ꪺꚨ귻냑ꕛ냪깡ꕢ뻉엩ꪺ곣끑라ꅁꙞ꣓ꙁ꓀떹꣤ꕌꪺꚨ귻ꅃꕴꕾꅁ뒿롧ꚳꑀꛬ녍껗롧뉺ꑈꙢ돸ꝩ늧녠덂뉺ꪺ롧륌껉ꅁꗑ꧳걏뭳땻꒤ꪺꟷ껆ꕘꑆ냝썄ꅁꚹ꓀ꪺ껗꣒뎺때띎뚡뽅끟ꡃ귓ꑈ맯띳ꟷ껆ꪺ뾳뷬ꅁ꧳걏띎ꕾꚨ결뿯뻜띳ꟷ껆뭐띳꣑삳냓ꪺ끑뷗ꑪ라ꅃ돌ꯡꅁꫀ쇙ꡍꥷꕛ뙽ꑀ돵ꑰꮬ곣끑라ꅝWorkshopꅞꅁꕄ냊ꕘ삻ꣃ쇜곹꣑삳냓꣓땯ꫭꟷ껆덎땯깩ꪺ띳쇍뛕ꅃ ꅝꑔꅞ뿋ꢭ냑뭐럭돵뷨뫃귬ꭨ 뿋ꢭ냑뭐럭돵뷨뫃걏ꫀ롳겡냊꿠ꦵ쓲ꪺ궫굮귬ꭨꅁ닕슴낣ꑆ끴Ꙙꥷ듁셼뿬ꪺ귬ꭨꕾꅁ쇙녯뒣꣑ꑵ땻깶ꑀ귓ꕩꕈ끑뷗ꪺ맪엩돵ꙡꅁ녎ꫀ롳ꚨ귻뭅Ꙣꑀ끟꓀롧엧ꑵꝀꑗꪺ쉉쉉멷멷ꅃ귓껗꒽ꕱꪾ쏑뫞뉺뎡ꣳꝕꙕꫀ롳ꗓ뷐라쒳ꯇꅁꑝꝋ뙏뒣꣑륱뢣덝돆뭐뱶떥꣑ꫀ롳끑뷗꣏ꗎꅆꕴꕾꅁꚳꪾ쏑ꫀ롳ꑝ라녎겡냊늾ꛜ녎꫱ꪺ쁜왕ꅁꝑꗎ뎡ꕾ끖ꪺ뻷라뙩ꛦꫀ롳ꪺ끑뷗ꅃ닕슴ꑝ결ꑆ샧덹볶꽐ꪺ놴끑껰꩞ꅁ릪쁹냑뭐ꫀ롳ꪺꑵ땻깶뢣ꑏ뽅샺ꅁꕩꕈ뒣ꕘꗴ꛳ꪺ띑ꩫ뭐돐띎ꛓ꒣ꗎ 73
굴ꚨ뇑꒧덤ꅁ덺륌롳엩ꪺ맯룜뭐끑뷗ꯡꅁꗑꗾ엩ꪾ쏑ꫀ롳ꪺꚨ귻ꙀꙐ굉껑ꅆꑝꙝ결꙰ꚹꅁ닕슴듁곟ꑵ땻깶빩ꚨ럭돵ꗟꝙ뷨뫃ꪺ닟멄ꅁ꒣굮ꚳꯡ뷑뢯ꪺ꒣럭ꛦ결ꅁ꒽ꕱ굮ꡄ냑ꕛꪺꙐ릱뚷럭돵맯꒺깥뒣냝ꅂ걄뻔ꅁꙐ껉ꑝ굮럭돵ꗟꝙ꓀ꛛꑶ륌ꕨ곛쏶ꪺ롧엧ꅃꑀꛬR&Dꫀ롳ꪺꫀꫭꗜꅇ ꯜꙢ띎ꫀ롳끑뷗라쒳ꑗꅁꑪ깡뎣꿠ꅵꑪ믯ꑪ꧱ꅶꅁꙢꑪ깡녋꓁랾덱꒤몥몥ꣳ냓ꕘꑀ귓ꙀꙐꞴꣳꪺꓨ껗ꅃꑀꖹꚨꙀ쏑ꕈꯡꅁꭨ라쑙껦굮ꡄꚨ귻뿭ꙵꫀ롳ꣳ쒳ꪺ떲ꩇꅃ ꑕ궱걏ꕈꭾ뷨ꭏ쏒뎡ꅝQAꅞꪺTKC꓀겡냊결꣒뮡ꧺꅁ땯ꫭꑈꅝꪾ쏑뒣꣑ꅞꖲ뚷냑뭐ꫀ롳ꪺ뭅라ꅁꣃꕈ슲돸ꪺꓨꚡ뙩ꛦꪾ쏑꓀ꅃꕄ굮늣ꕘꪺꪾ쏑ꓥꗳꕝ걁ꅇꅝ1ꅞ늧녠돸ꝩ냝썄룑ꡍꪺꓨꩫꅁꅝ2ꅞ녍껗떲껗돸ꝩ껑ꅁꅝ3ꅞ냲슦뇐끖뵭ꪺ뇐ꟷꓥꗳ떥ꅃ뻣귓TKC겡냊걹땻걏ꗑ땯ꫭꑈꗽ벶뱧ꚨPPTꓥꗳ색ꅁ꧳꧒쓝ꪺꪾ쏑ꫀ롳꒺끑뷗ꅂ귗ꣃ롧뵔뭻꒧ꯡꅁꙁ꓀꣬뻣귓뚰많꣤ꕌꚳ쏶ꪺ뎡ꅃꭾ뷨ꭏ쏒뎡ꪺꫀ롳믢뻉ꫭꗜꅇ ꅵꙢ귌ꪺTKCꫀ롳꒺땷꧊덗ꥷꡃ귓ꑈ뎣굮ꥷ듁땯ꫭꪾ쏑ꓥꗳꅁꙢ땯ꫭꪺ륌땻꒤ꅁꫀ롳료궱ꡃ귓ꚨ귻뎣라맯땯ꫭꪺꓥꗳꖴ꓀볆ꕈꝀ결셚껄뗻꛴ꪺ볐럇ꅃꅋꅋ롧륌ꫀ롳꒺뎡ꪺ꒣쉟끑뷗ꅂ귗냝썄꣓ꞹꚨꑀꗷꭾ뷨돌ꙮꪺꪾ쏑ꓥꗳꅃꅶ 덺륌ꥷ듁ꪺTKCꫀ롳ꪺ꒬냊롧엧ꅁꫀ롳ꚨ귻맯녍띾믢냬땯깩ꕘꙀꙐꪺꑆ룑맪냈ꑗꪺ낵ꩫꅁꙢꑀꚸꑓꑀꚸꪺ끑뷗륌땻꒤ꅁꡃ귓ꚨ귻ꕩꕈꙢ꒬냊륌땻꒤녯꣬ꅂ꣫뽅ꕘ덜Ꙩ롧엧뭐띳ꪺꪾ쏑ꅁꛓ덯끑뷗꒤ꪺ륌땻꧊ꪾ쏑덜꒣라Ꙣꓥꗳ꒤엣뉻ꕘ꣓ꅁꕩ걏맯귻ꑵꖻꢭꪺꚨ삱ꢬ곃뙑ꅃꛓꕂꑵ땻깶Ꙣ꒬ꭈꪺ냲슦ꑕꅁꕩ 74
녱꒬냊료ꯘꗟ곃뙑ꪺꑈ믚쏶ꭙꅁ껉뚡ꑛꑆꛛ땍ꚨꙀꙐꪺ뻺ꕶ띐ꥍ뭻Ꙑ띐ꅃꑀꛬꑵ땻깶둎Ꙟ뻐TKC겡냊껉뒣꣬ꅇ 귨뙽ꥬ뇀냊껉ꕈ녪궢ꪺꓢ걱륇ꚨ귻ꕘ깵ꫀ롳겡냊ꅁ꒧ꯡꙁ멃멃녱끑뷗꒤ꯘꗟꫀ롳꒺ꑈ뭐ꑈ꒧뚡ꪺꭈꗴ쏶ꭙꅆꕴꕾꅁ녱끑뷗꒤ꑝ라녯ꪾꚨ귻ꪺ뾳뷬뭐녍띾ꪾ쏑ꅁ덯귓덳떲덱녠Ꙣꯡ꣓늧녠뉻뙈곰땯껉ꅁ둎라늣ꗍ띎띑꒣꣬ꪺ믹귈ꅃ ꕴꑀꛬꑵ땻깶ꑝꫭꗜꅇ ꕈꦹ뗸뻣뉺떲껗돸ꝩ결ꑀ뫘ꑵꝀ굴뻡ꅃꙢꑀꚸ뿋ꢭ냑뭐슲돸꒧ꯡꅁꑾ엩엧꣬ꫀ롳꓀ꪺ껄꽱걏꙰ꚹ엥ꑈꅃ둎ꪺ롧엧ꛓꢥꅁꭥꪺ럇돆엽Ꙟ뻐뻣귓늧녠덂뉺ꪺ륌땻ꅁ덯ꕝ걁굮뭐덝돆냓끑뷗뻷ꕸꑗ륳ꗳꪺ럥늫ꅁ엽ꛛꑶ뻣귓ꪺꯤ뫼궫띳뻣뉺ꑀ륍ꅁ덯걏닄ꑀ귓ꚬ쎬ꅃꪺ닄ꑇ귓ꚬ쎬걏Ꙣ꓀겡냊ꑗꅁꫀ롳ꚨ귻라녱ꕌ귌쑟뙑ꪺ롧엧뒣꣑띎ꢣꅁ끑뷗꒤ꑝ라곰땍꽂뉻ꅝemergeꅞ덜Ꙩ띑ꩫ뭐룑ꡍ냝썄ꪺꓢꩫꅃ꣒꙰ꅇ띳QCꪺꑃꑪꡂ왊ꚳ꒣Ꙑꪺꗎꩫꅃꑀ꣓ꕩꕈ꾸Ꙣꝏꑈꪺꑗꟳꑗꑀ뱨볓ꅁ꣤ꚸ덯뫘걉뭐꣼ꅝgive and takeꅞꙐ껉땯ꗍꪺ꓀겡냊ꅁ쒱녯ꖦ꿠ꯜꚳ껄뉶ꙡ룑ꡍ귓ꑈꪺ뫃둢ꅃ ꅝꕼꅞ?귝압많뚤뭐귓ꑈꖭ뿅ꪺ볺뷠 ChipTest꒽ꕱꑝ륂ꗎꅵ꣮ꯗ덗뵤ꅶ뭐ꅵ볺쁹싹굹ꅶꪺꓨꚡꅁꑀꓨ궱ꕈ꣮ꯗ굮ꡄꚨ귻냈ꖲ냑ꕛTKCꪾ쏑꓀ꪺ겡냊ꅁꕴꑀꓨ궱ꑝ륂ꗎ볺쁹ꪺꓨꚡ릪쁹ꑵ땻깶꓀ꦼꚹꪺ롧엧ꅃ궺ꗽꅁꑵ땻깶ꙢTKCꪺꕘ깵뉶ꙃꑊ귻ꑵꪺ셚껄ꛒ껖꒤ꅁꓗ꣤냑뭐꧒쓝ꪺꪾ쏑ꫀ롳ꚨ결ꑵ땻깶ꖲ굮ꪺ겡냊꒧ꑀꅃ걏귻ꑵꓩ녠ꪺꑵꝀ귬ꖻ둎ꑷ몡룼ꅁ꧒ꕈꫬꡂꪺꛒ껖꣮ꯗ뇄릪쁹ꓨꚡꅁꕵ굮ꚳ냑ꕛTKC겡냊둎ꚳꕛ꓀ꅃꗘꭥ 75
냑뭐ꫀ롳겡냊ꪺꪬꩰꟳꚨ결ꑵ땻깶빅ꪺꖲ굮뇸ꗳꅁ꣒꙰ꅇ꒽ꕱ덗뵤Ꙣꫀ롳꒤ꪺ땯ꫭꚸ볆ꅂꪾ쏑ꓥꗳ늣ꕘ뎣뚷륆ꚨ쉥ꅁꑾ꣣돆빅ꑀ귓뚥뱨ꪺ룪껦ꅃ ChipTest꒽ꕱꙢꡃ귓ꓫ라ꑗꫭ뒭ꑗ귓ꓫꗷ돌쁵ꡱꪺꭥꑑꙗꅁꗑ낪뚥ꕄ뫞Ꙣꕄ뫞ꓫ라ꑗ륻땯곶꧀ꭾꕈꗜ맅볺ꅃꙢꡃꥵ라뿯ꕘ돌쁵ꪺꭥꑔꙗꅁꭨ뒣돸ꑈ볺쁹끏ꑰꕜꑀꓤꣃ꒽ꝩꗾ꒽ꕱꅃ꒽ꕱꡃ꙾ꯗ셼뿬꣢ꚸꗾ꒽ꕱ꧊뷨ꪺ땯ꫭ라ꅁꗘꪺꙢ꧳TKC륂Ꝁ롧엧꓀ꅂ릪쁹쁵꣥뵤많뚤껗꣒땯ꫭꑈꅁꑀꛜ꒻ꓫ꒧겡냊ꚨꩇ꧳ꑃꓫꗷ셼뿬땯ꫭ라ꅁꑃꛜꑑꑇꓫ꒧겡냊ꚨꩇ꧳ꑑꑇꓫ꦳셼뿬땯ꫭ라ꅃꡍ뿯땯ꫭꯡ쁵돓뚤ꗮ녎꧳뚰많꙾닗Ꟁꓺ껉꒽ꝩꫭ뒭ꅃ ꕼꅂꚨ껄ꅇꕈꫀ롳겡냊엜ꑵ땻깶신늾ꪾ쏑ꪺꛦ결 ChipTestꕈ꣮ꯗꓞ뻉ꑵ땻깶신늾ꪾ쏑ꪺ볒ꚡꅁ뵔맪몥몥뱶암ꑆꑵ땻깶ꪺ닟꧊뭐ꛦ결ꅃ귓껗꒽ꕱ꒣뛈궫뗸ꚨ귻꒧뚡ꪺ꒬냊꧊ꅁꙐ껉ꑝ녍ꩠꪾ쏑ꪺ꒺뉛ꅝContentꅞꅂ걇ꕄ엩ꅝNarrativꅞ뭐놡맒ꅝContextꅞꪺꖭ뿅뫞뉺ꅃ결륆ꚨꚳ껄ꙡ신늾ꑵ땻깶ꪺ뫻귗롧엧ꅁChipTest꒽ꕱꪺꡃ귓TKCꫀ롳ꗑꫀꥷ녍ꑈ뫞뉺ꪾ쏑ꓥꗳꅁꣃꕈ냑뭐TKC겡냊Ꝁ결꓀걇ꅝnarrativeꅞꪺ돵냬ꅁꗎꪽ놵꒬냊ꪺꓨꚡ셁룑ꦼꚹꪺ놡맒ꅁꙁꕈ놡맒돐덹ꪾ쏑ꪺ볒ꚡ뒣ꪾ쏑뫞뉺ꪺ셚껄ꅃꕈꑕ걏ChipTest뇀냊ꕈꫀ롳겡냊돐덹꒬냊ꪺ꓀볒ꚡꪺ맪뷨껄꽱ꅃ ꅝꑀꅞꕈTKCꫀ롳ꪺ끑뷗ꟳ띳ꪾ쏑ꓥꗳꣃ뷡꒩띎롱 롧륌TKC끑뷗겡냊ꯡꅁ냑뭐꓀ꪺꚨ귻ꖲ뚷ꚳ맪믚ꪺ늣ꕘꅁꛓꕂ돌ꙮ꿠Ꙟ 76
ꛜꗘꭥ걊ꚳꪺꑵꝀ맪냈꒤ꅃ덯ꪾ쏑ꓥꗳꪺꭨ걏귻ꑵꪺ궫굮셚껄ꛒ껖볐럇꒧ꑀꅁꛓꪾ쏑ꓥꗳꪺ쁵Ꙉ뗻뙱볐ꕄ굮걏곝ꓥꗳ걏ꝟ꣣ꚳ쑙싔꧊ꅝꓥꗳꪺ벶뱧걏ꝟ쑙싔ꅞꅂꙘ뉺꧊ꅝꓥꗳ걏ꝟ꿠냷ꣳꝕ냝썄Ꙙ뉺ꪺ룑ꡍꅞꅂ뱶암꧊ꅝꓥꗳ뱶암ꪺ뵤돲ꅁꗧꝙꓥꗳ꧒뒣ꕘꪺ룑ꡍꓨ껗ꕵ꿠냷삳ꗎꙢ돦ꑀ뎡걏ꕩꕈ뱶암꣬뻣귓꒽ꕱꅞꛓꥷꅃ 땍ꛓꅁꪾ쏑ꓥꗳꖻꢭ덱녠꒣걏ꪾ쏑뫞뉺ꪺ돌닗ꗘ볐ꅁ걏ꫀ롳겡냊꒤꒣ꕩ꿊ꪺꑀ뎡ꗷꅆ꣒꙰ꅇ껉껉ꟳ띳덝군덗뵤ꅝDesign Ruleꅞꅂ볐럇Ꝁ띾땻ꟇꅝSOPꅞꅂ녍ꝑ삳ꗎꅝPatent Applicationꅞ돌꣎냑볆닕ꙘꅝBest Recipeꅞ떥ꪾ쏑ꓥꗳꅁꙐꡂꟳ띳룪껆깷뭐곛쏶ꕄ썄ꅁ돌ꙮꑝ꿠Ꙑ껉꒺꓆ꛜꑵ땻깶ꖭ껉ꪺꑵꝀ맪냈꒤ꅃ걏덯녍띾ꪾ쏑ꚳ꣤ꫀ롳ꪺ녍쓝꧊ꅁꙝꚹꅁ귓껗꒽ꕱꣃꭄ뻉ꑊ꒤ꖡ뚰앶ꚡꪺ꡴닎꣓뫞뉺덯ꓥꗳꅁꛓ걏ꗑ룪끔뎡ꓤ뒩ꣃꣳꝕꙕꫀ롳ꯘ멣ꙕꫀ롳녍쓝ꪺ꣏ꗎꖭꕸꅃ ChipTestꙢ뇀냊ꪾ쏑ꫀ롳꒬냊볒ꚡ꒧ꭥꅁꑵ땻깶꧒닖뽮ꪺꪾ쏑ꓥꗳꙢꪾ쏑깷꒤뽮몡ꑆ볆ꛬꛇ말ꅁꕵ걏Ꙣꩁ뺹꒤ꑆ뚡뵽ꑆꅁ뉻Ꙣꚳꑆꫀ롳맪믚ꪺ겡냊ꯡꅁꑾ겡꓆뭐뱗ꕛ덯ꪾ쏑ꓥꗳꪺ믹귈ꅃꕈꑕ걏던뷍꒤꧒ꚬ뚰ꪺꑀ뵤꣒ꅁ싇ꚹ뮡ꧺꪾ쏑ꓥꗳ뭐꒬냊꒧뚡ꪺ쏶덳꧊ꅃꭾ뷨ꭏ쏒ꫀ롳ꙢTKC라쒳ꑗꫡꑆꯜꙨ껉뚡끑뷗ꑀꭨꭾ뷨걇ꅝQC-storyꅞꅁ럭껉ꑵ땻깶귌Ꙣꑀ끟끑뷗ꅁꡳ뎺돸ꝩ꧒벶뱧ꪺꪾ쏑ꓥꗳ룓꧱ꑊꑵ땻깶녍띾ꑵ꣣ꓞꓢꕕꅝChipTestꑵ땻깶ꖲ돆ꪺ녍띾ꓢꕕꅞ료ꪺ귾귓뎹론ꅈꑓ룓뱗ꕛꝒ낣귾귓꒺깥ꅈ걏ꝟꚳꟳꞹ뻣ꪺꭾ뫞걇ꅝQC-storyꅞ떥ꅃꑀꛬꭾ뷨ꭏ쏒ꫀ롳냑뭐TKC겡냊ꪺꑵ땻깶ꫭꗜꅇ 냑뭐덯뫘끑뷗ꥍ늣ꗍ돌닗ꪺꪾ쏑ꓥꗳꑀ볋궫굮ꅁꙝ결덺륌Ꙑ릱끑뷗뭐ꪾ쏑ꪺ돐 77
덹걏ꦼꚹ꒬룉ꪺꅁꑀꓨ궱ꓥꗳ꓆ꥍ뻣뉺륌ꪺ쒳썄꣏TKC겡냊녯ꕈ뭅땊ꅁ꒣라걹꧳뷋많엩ꅆꕴꑀꓨ궱ꅁ덯꒬냊ꑝ결ꪾ쏑ꓥꗳ돐덹ꑆꗍꥒ뭐Ꙙꩫ꧊ꅃꚳꙐꟳꫭꗜꅇꅵꙢ냑뭐끑뷗ꯡꅁꕌ귌맪ꑗꑷ롧ꙀꙐ곣얪ꣃꙀꑆ롧엧ꅁꑝꣃ꒣ꑀꥷ믝굮ꙁ빜얪ꪾ쏑ꓥꗳꑆꅃꅶ 뒫ꢥ꒧ꅁ귕굙귌녎ꪾ쏑ꓥꗳ낵ꪺꓓ랥뫝ꅁ라엽ꚨ귻ꕵ녍ꩠ꧳ꓥꗳ꓆뭐ꪾ쏑뫴궶ꅁ꙰ꚹꑀ꣓ꭋ꣺ꕎꑆꫀ롳꧒꿠ꯘꗟꪺꙘꝀ쏶ꭙꅁꛓꖼ꿠엽ꪾ쏑ꓥꗳ땯뒧꣤삳ꚳꪺ믹귈ꅃ꧒ꕈ꒽ꕱ꒺ꡃ귓TKCꫀ롳뎣ꑀꪽꙢꅵꪾ쏑ꓥꗳꅶ뭐ꅵ겡냊ꅶ꒤듺룕ꕘ꧒Ꙙ빁ꖻꢭꪺꖭ뿅쉉ꅃ ꕴꕾꅁꕈChipTest낪뚯뱴Ꙣ뉫뵵ꯊ룋뭳땻ꅝW/Bꅞ덎꒤ꓟꪺTKCꫀ롳결꣒ꅃ룓ꫀ롳꒺ꚳꑀꛬ쒬ꥭꑵ땻깶면꡴닎뫻앀뭐ꙵ귻ꪺꢤꛢꅁ쏾룓ꫀ롳녍쓝ꪺ맏껑쁝쁝귻ꅁꕌꗘꭥ녍덤TKCꫀ롳ꪾ쏑ꓥꗳꪺ뻣뉺뭐ꟳ띳ꅃ룓TKCꫀ뛀롧뉺ꫭꗜꅇꅵꫀ롳귨ꚨꗟ껉ꅁ덱녠라땯뉻ꚳꑀ냯녱ꖼ꡴닎꓆뭠뚰ꅂ곶뿽ꅂ뻣뉺ꪺ썥ꑪ룪껆ꅃꕌꅝ쒬ꥭꑵ땻깶ꅞ낣ꑆ뫻앀뭐ꯘꗟ룓TKC녍쓝ꪺ룪껆깷ꕾꅁꙐ껉ꑝ뭐ꅝꫀ뛀롧뉺ꅞꑀ끟끑뷗꙰꛳녎꓀겡냊늣ꗍꪺꪾ쏑ꓥꗳꅁꙞꛜꑵ땻깶ꪺSOPꑵ땻깶맪믚낵ꪺꓨꩫꑗꅶꅃꕴꕾꅁ쒬ꥭꑵ땻깶ꑝ굴덤ꫀ롳뫴궶ꪺꟳ띳ꅃꛜ꧳ꓥꗳꪺ걄뿯ꅁ뛀롧뉺ꫭꗜꅇꅵꕩꕈꗑ돌낪믹귈ꪺꓥꗳ뙽ꥬ꣓뗛ꓢꅁ꙰ꅇꯈꓡꧪꯨ덂뉺롧엧ꪺ닖뽮띳늣ꭾ뙽땯ꪺꓥꗳ곒ꕩꅶꅃ뛀롧뉺ꑝꑀꙁ녪뷕ꅇꅵꙢ뫞뉺ꪾ쏑ꓥꗳ껉ꅁꪾ쏑ꓥꗳ꓀ꪺ맪뷮ꓱꓥꗳ뫞뉺꡴닎꣓녯ꟳꕛ궫굮ꅃꅶ 쏶꧳ꪾ쏑ꪺ늣ꕘꓨ궱ꅁChipTest꒽ꕱꑝ꣮ꥷꑀ깍뙱꓆볐럇꣓덗뵤ꡃ귓ꪾ쏑ꫀ 78
롳귓ꑈꙢ꽓ꥷ껉뚡꒺꧒굮륆ꚨꪺꗘ볐ꅇꅝ1ꅞꡃꥵꅁꡃ귓ꪾ쏑ꫀ롳ꖲ뚷ꞹꚨꑀꗳ덝군덗뵤ꅝDesign Ruleꅞꟳ띳ꯈꓡꧪꯨ꓀꩒뭐뷕뻣꡴닎ꅝRADS Updatesꅞꅁꅝ2ꅞꡃꥵꅁꡃ귓ꪾ쏑ꫀ롳ꖲ뚷ꞹꚨꑀꗳ귬ꪫ껆ꪺꟷ껆뉍돦ꅝMaterial BOM Ruleꅞꅁꅝ3ꅞꡃꕢ꙾ꅁꡃ귓BKMꫀ롳ꚨ귻뎣ꖲ뚷ꞹꚨꑀꗳ녍ꝑ삳ꗎꅝPatent Applicationꅞꅝ4ꅞꡃꕢ꙾ꅁꡃꑀ귓ꚨ귻뎣ꖲ뚷ꞹꚨꑀꗳ늧녠뫞뉺돸ꝩꅝ꒽ꕱ뫙결EMRꅁExcursion Management Reportꅞ꓀ꑀꭨꭾ뫞걇ꅝQC-storyꅞ,ꅝ5ꅞꡃꑀ귓ꚨ귻뎣ꖲ뚷ꙢTKC꓀겡냊ꑗ슲돸ꕩ녯냲ꖻ꓀볆80꓀ꅁ덯볐럇뎣뭐귓ꑈ셚껄뭐ꛒ셚ꚳ쏶ꅃ낣ꚹ꒧ꕾꅁ꒽ꕱꑝ라볺쁹ꪾ쏑늣ꕘ돌꣎ꪺꭥꑔ귓ꫀ롳ꅃ 끷맯ꑗ굺덯뙱꓆ꪺ볐럇ꅁꑪ뎡ꗷꪺTKCꫀ롳ꞡꕩꕈ뚶ꝑꙡ륆ꚨꅁ땍ꛓ녱던뷍룪껆ꪺ궫뷆뵳뵘뭐뻣뉺땯뉻ꅁꪾ쏑뒣꣑뭐ꪾ쏑놵꣼Ꙣꓟ멁ꑗꑝꚳꧺ엣ꙡ신꓆ꅁꕈꑕ녎끷맯덯꣢귓ꢤꛢ뙩ꛦ뷨꓆볐ꪺ뮡ꧺꅇ ꅝꑇꅞꅵ땯ꫭꑈꅶꓟ멁뭐ꛦ결ꪺ신엜ꅇ녱떲ꟴ신엜ꚨꪾ쏑신늾ꪺ뙽ꥬ ChipTestꕈꫀ롳겡냊돐덹꒬냊ꪺ꓀볒ꚡꕾꅁꑝꙝ결꒬냊엜ꑆ땯ꫭꑈ맯꧳ꪾ쏑ꓥꗳ뭐슲돸ꪺꓟ멁ꅁ꽓ꝏ걏ꕈꦹ늧녠뇆낣ꪺ떲껗돸ꝩ롧녠ꑝ걏ꪾ쏑신늾ꪺ닗쉉꾸ꅁ뉻Ꙣꚳꑆꪾ쏑ꫀ롳ꪺ볒ꚡꅁꭨ돸ꝩꚨ결신늾ꪾ쏑ꪺ뙽ꥬꅃꕈꑕ걏ChipTest꣼던꒤ꑀꛬ곛럭쁵ꡱꪺ뉫뵵ꅝW/BꅁWire Bondingꅞ뭳땻ꑵ땻깶Leonardꅁ귌ꕈꚹ뵤꣒뮡ꧺ땯ꫭꑈꛦ결ꪺ신엜ꅃLeonardꫭꗜꅇ ꅵ럭꒽ꕱ뙽ꥬ맪걉TKC꣮ꯗ껉ꅁ덜Ꙩꑵ땻깶룲ꑀ볋ꯜ뱵ꅁꙝ결냑ꕛꫀ롳꒣뛈라ꗎꑕ꽚ꪺ껉뚡ꅆꩰꕂꖭ녠ꑷ롧ꕛꑀ냯ꑪꑪꑰꑰꪺ라쒳ꅁ쇙롧녠뇀놼ꑀ라쒳ꅁ맪Ꙣ꒣곛ꭈꙁꙨ냑ꕛꑀ귓TKCꫀ롳라ꚳ꒰믲ꝕ꽱ꅈꅶ걏Ꙣꑀꚸꫀ 79
롳ꪺ꓀라쒳꒤ꅁ덯뷨뫃뙽ꥬ엜ꅃ Leonard놵뗛ꑓꫭꗜꅇ ꅵ냑ꕛTKCꫀ롳겡냊뵔맪ꚳꑀꥷꪺ삣ꑏꅁ덯뫘삣ꑏ뭐ꑵꝀꪺ삣ꑏꕇ꒣ꓓꑀ볋ꅁ꒣ꓓ꿠둹굺덯뫘띐쒱ꅁ쒱녯럭ꙢꑵꝀ껉뚡꒺ꚳ늧녠ꪬꩰꖼ꿠룑ꡍ껉ꅁ라덹ꚨꙐ릱꒧뚡랥ꑪꪺ뫲녩쏶ꭙꅁ걏뒫ꚨꙢTKCꫀ롳겡냊돵뒺꒤ꅁ덯뫘늧녠ꪬꩰ꧒ꓞ땯ꪺ삣ꑏ엣땍둎뵷ꥍ덜Ꙩꅃꅶ 륌ꕨꅁ럭ꑵ땻깶ꞹꚨ늧녠덂료녍껗떽ꯡꅁꖲ뚷ꑵꝀ꒺깥ꞹꚨ꣮ꚡꪺ돸ꝩ껑ꗦꕉꪽ쓝ꑗꕱꅃ떲껗돸ꝩ롧빜ꯡꅁ룓ꪾ쏑ꓥꗳꭋ뙩ꑊ꒽ꕱꪺ색껗꡴닎ꅁ꣤맪곝덯ꪾ쏑ꓥꗳꪺꑈꑝ꒣ꙨꅃꑗꕱꙢ셣몾ꪺꑵꝀ삣ꑏꑕꅁ덱녠맯꧳ꑷ롧떽ꪺ늧녠ꪬꩰꑝ꒣라ꙁꚳꗴ꛳ꪺ띎ꢣꅃLeonardꫭꗜꅇ ꕈꦹꅁ귌ꑝ둎ꧪ꯹뗛ꅵꗦ깴ꑆꭋꕩꕈꅶꪺꓟ멁ꅁ덱녠꒣라ꓓ궫뗸ꪾ쏑ꓥꗳ삳룓꙰꛳ꪺ벶뱧ꅁ꿂뫩뛈면ꅵꪾ쏑ꪺꗍ늣ꅶꪺꢤꛢꅃꙢ벶뱧껉ꚳ쉉릳Ꙣ뱧ꓩ끏ꑀ꿫ꅁꛛ땍라ꕈꪺꢤꯗꅂ보노ꪺ뭹ꢥꕨꙞ뻐꧒롧뻺ꪺ놡ꩰꅃ 뒫ꢥ꒧ꅁ떲껗둎떥꧳ꪾ쏑신늾ꪺ떲ꟴꅃꑵ땻깶둎ꕵ걏Ꙣ뭳덹ꑀ꣮ꚡ꓆ꪺꓥꗳ뵽ꑆꅁꑵ땻깶ꪺ궫ꓟ라ꙢꟖ덴룑ꡍꓢ쏤ꗟꝙ꧊ꪺ늧녠냝썄ꅁꣃ꒣라ꓓ궫뗸덯ꪾ쏑ꓥꗳꪺ벶뱧ꅂꪾ쏑ꝥ뉻ꪺꓨꚡ뭐ꪾ쏑ꪺ엞뿨쏶ꭙꅃꕌ귌ꕵ걏돦꿂ꙡ쏶ꓟ꙰꛳Ꟗ덴늣ꗍ덯ꓥꗳ꓆ꪺꪾ쏑ꅝDocumentꅞꞹꚨ떲껗땻Ꟈꅁꙁꫯ뻔띳ꪺ쒳썄띳ꪺ녍껗ꅃ 80
걏ꅁꛛ녱꒽ꕱ뙽ꥬ뇀냊TKC꓀볒ꚡꯡꅁꪾ쏑뫞뉺덗뵤꒤ꧺꓥ덗ꥷꅇꅵꑵ땻깶ꖲ뚷맯ꪾ쏑ꓥꗳꪺꭾ뷨굴덤ꅁꣃ믝ꕄ냊ꙡ뒣꣑ꚳꗎꪺꪾ쏑떹곛쏶ꪺ꣏ꗎꅁ낣ꑆꪽ쓝ꑗꕱ라뱦껖ꕾꅁꑝꖲ뚷ꥷ듁ꙢTKCꪾ쏑ꫀ롳꒤꓀덯롧엧ꅶꅃ꧳걏ꅁ덯볋ꪺꪾ쏑뫞뉺ꪺ덗뵤돐덹ꑆꑀ귓ꕩꕈ끑뷗ꪾ쏑ꓥꗳꪺ돵냬ꅃꪾ쏑ꫀ롳ꪺ롳엩삣ꑏ뵔맪륇궢ꑵ땻깶ꕊ닓싧뉍냝썄ꪺ닓론ꅁꙝ결땯ꫭꑈꚳꑗꕸꙖꑪ깡ꓨ꓀롧엧ꪺ삣ꑏꅁ꣒꙰ꑀꛬꑵ땻깶ꫭꗜꅇ 슲돸ꪺꫭ뉻라ꚳ궱ꑬ냝썄ꅁꖲ뚷Ꙣꪾ쏑ꫀ롳ꑗ꓀ꪺ귓ꑈ롧엧ꅁ덯뫘ꫭ면ꚡꅝ뮡ꪺꓨꚡꅞꪺ꓀륌땻뒣뿴Ꙣ뻣뉺돸ꝩ껉ꅁꖲ뚷궫띳뷕뻣ꪺ엞뿨ꯤꛒꅂ뇀뉺ꪺ뚶Ꟈꅁꣃ놿ꓟꛛ냝덯볋ꪺ슲돸걏ꝟ꿠Ꝭꓞꫀ롳꒤ꚨ귻ꅈ꧒뒣꣑ꪺ롧엧걏꒰믲ꅈꑓ룓꙰꛳뒣냝ꕈꭐ뙩ꦼꚹ볶꽐ꪺ끑뷗ꅈꑝ둎걏Ꙣ뻣뉺ꪾ쏑ꓥꗳ껉ꅁ라ꕄ냊ꛒ뱻ꪾ쏑ꪺ믹귈꧊뭐ꪾ쏑놵꣼ꪺ맪믚믝ꡄꅃ ꧒ꕈꙢ둘ꚸTKC꓀ꪺ롧엧꒧ꯡꅁ럭ꑵ땻깶Ꙣ뭳Ꝁ덯ꪾ쏑ꓥꗳ슲돸색껉ꅁꕌ귌ꓱ룻라녱얥ꅝꪾ쏑놵꣼ꅞꪺꢤꯗꯤꛒ벶뱧뭐ꝥ뉻슲돸ꪺꓨꚡꅃ뒫ꢥ꒧ꅁꚹ껉ꅵꪾ쏑뒣꣑ꅶꙢ띎ꪺ걏꙰꛳녎ꪾ쏑꓀ꕘꕨꅁꛓꕂ걏놵꣼꧒믝굮ꕂꚳ뾳뷬ꪺꪾ쏑ꝥ뉻ꅃꖻ뷗ꓥ녱던뷍뭐Leonardꪺꢤꯗ땯뉻ꅁꑵ땻깶맯벶뱧ꪾ쏑ꓥꗳ껉ꓟ멁ꑗꪺ신엜ꅁ덯볋ꪺ신꓆ꑝꭐ꣏ꑵ땻깶녱돦꿂ꪺꅵꪾ쏑ꗍ늣ꅶ신엜ꚨ결ꅵꪾ쏑ꛦ빐ꅶꪺꢤꛢꅆ덯귓꣮ꯗꑝꭐ꣏떲껗돸ꝩꪺ띎롱걏ꅵ녱떲ꟴ엜결뙽ꥬ신늾ꪾ쏑ꅶꅃꑀꛬꭾ뷨ꭏ쏒ꫀ롳ꪺꑵ땻깶ꑝꫭꗜꅇ 뉻Ꙣ귌벶뱧ꪾ쏑ꓥꗳ껉ꑷ롧빩ꚨꯤꪺ닟멄ꅁ꒣쉟ꙡ라ꛛ냝결꒰믲라덯볋ꅈ삳룓꙰꛳ꫭ륆라엽얥make-senseꅈꛓ꒣걏꒧ꭥ끏걹ꓴ녢꿫ꪺ슲돦곶뿽ꅃ 81
ꅝꑔꅞꅵꫀ롳ꚨ귻ꅶꓟ멁뭐ꛦ결ꪺ신엜ꅇ녱꣬볶놡냑뭐겡냊 ꖻ곣ꡳꑝ녱던뷍꒤땯뉻ꅁ꒣Ꙑ꧳ꑀ뙽ꥬTKCꫀ롳겡냊ꪺꓟ멁ꅁꫀ롳ꚨ귻몥몥녱꒤샲꽱ꛓ쑀띎냑뭐겡냊ꪺ끑뷗ꅃ녱꣬볶놡냑뭐ꪺ신엜ꕩꗑꑕꙃꪺ껗꣒곝ꕘꑀ뫝귙ꅁ귌곝꣬ꑵ땻깶ꚳ덯볋ꪺ신엜꣓ꛛ꧳닄ꑀꅁ귓ꑈ녱맪믚롧엧꒤꣼꽱ꅆ닄ꑇꅁꙝ뭐꓁ꢭꪺꑵꝀ곛쏶ꅁꗑ돦Ꙗ꒬냊면엜ꚨ싹Ꙗ꒬냊ꅆ닄ꑔꅁ륷ꢣ냝썄ꅁꗽ뇄꣺ꢾ뵤ꪺꛦ냊ꅃꕈꑕ귌뮡ꧺ덯볋신엜ꪺ륌땻ꅃ 닄ꑀꅁ귓ꑈ녱맪믚롧엧ꪺ꓀꒤ꅁꕩꕈ꣼꽱ꣃꗟꝙꙞꛜꖻꢭꪺꑵꝀꑗꅃ꣒꙰ꅇSu걏ꑀꛬ꣼던ꪺ덝돆ꑵ땻깶ꅁSu뷍냑뭐TKC겡냊ꪺꓟ녯껉ꅁꕌꫭꗜꅇꅵ꣤맪ꑀ뙽ꥬꣃ꒣돟앷냑ꕛTKC겡냊ꅁꑝ라뉺ꗑ꣨띎꿊깵ꅁꑀꓨ궱뭻결덯귓겡냊라귩맜ꪺꡰꑈ껉뚡ꅆꕴꕾꅁꑝ꒣닟멄꒽뙽뒣냝뭐럭돵Ꙟ삳꣤ꕌꚨ귻ꪺ냝썄ꅁꟳ궫굮ꪺ걏ꅁꣃ꒣뭻결덯귓ꑈꪺ롧엧ꚳ꒰믲ꙮꕩꕈ꓀ꪺꅃꅶꛓꕴꑀꛬꑵ땻깶Jenꑝ뷨뫃ꅁ라쒳ꢺ믲ꙨꙁꙨ냑ꕛꑀ귓TKCꫀ롳라ꚳ꒰믲ꝕ꽱ꅈ ꒽ꕱ냭ꭈ삳룓녱ꗽꭥ걊ꚳꕂ맪믚ꪺ롧엧꓀뗛ꓢꅁꙁ덶몥엜ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꅃꙢ꒽ꕱꅵ엩꣮ꅶ뭐ꅵꧺ뵔ꪺ귬ꭨꅶꪺ굮ꡄꑕꅁTKC볒ꚡ뭐빅ꅂ셚껄덳떲ꣃ륂Ꝁ곹ꑔ귓ꓫꪺ껉뚡ꅁ뵔맪Ꙣꚨ귻뚡늣ꗍꑀꓟ멁뭐ꛦ결ꪺ신엜ꅃ꣒꙰ꅇꑵ땻깶Suꑀ뙽ꥬ걏덑궢냑ꕛꫀ롳겡냊ꅁꕌ뒣ꑀꚸ뿋ꢭ냑뭐TKCꫀ롳꓀겡냊ꪺ뉠꣨롧엧ꅁꕌ쒱녯TKC뉻돵걏ꕩꕈꞤꑕ꣓ꕊ닓ꯤꛒꅂ뉠ꑊ끑뷗냝썄ꅁꣃꕩꕈ둎뷗ꪺ뻷라ꅁ덯볋ꪺꓟ멁신엜ꑝ녪꓆ꦼꚹꪺꭈ뿠띐ꅁꙐ껉ꑝ맯덯귓ꫀ롳늣ꗍꑀ뫘쉫쓝띐ꅁ덯뫘뮡꒣ꕘꪺ띐쒱곆ꛜ쇙ꕾ랸ꛜꖭ껉ꪺꙘꝀ쏶ꭙꑗꅃSuꑝꑀꙁ녪뷕ꅇ 82
ꅵꚳꑆꫀ롳꓀뭐끑뷗ꪺ롧엧ꅁꙢꑵꝀꑗꅁ귌ꟳ꿠엩뷌맯ꓨ럭껉ꪺꝀ결ꑝ걏결많엩ꙮꅃꝙ꣏럭껉ꣃ꒣걏뭻Ꙑ맯ꓨꪺꯘ쒳ꅃ 닄ꑇꅁꙝ뭐꓁ꢭꪺꑵꝀ곛쏶ꅁ끑뷗ꑝ녱돦Ꙗꪺ꓀면엜ꚨ싹Ꙗꪺ꒬냊ꅃ꒽ꕱ귨뙽ꥬ뇀ꛦTKC겡냊껉ꅁ냑뭐ꪺꑵ땻깶귬ꖻꕵ걏ꙷ쁒닢얥Ꙑ릱ꪺ슲돸뭐ꓖ볆ꑈꪺ끑뷗ꅁꙝ결ꚳꑵ땻깶귓꧊ꑗꣃ꒣돟앷뭐ꑈꪧ앇ꅁꕩ걏럭ꕌ귌꧒ꪧ앇ꪫ뎺걏ꚳꑵ땻깶ꖿꙢ덂뉺ꪺ뫻귗롧엧껉ꅝ뗹ꅇ덜Ꙩꑵ땻깶ꚳ쏾ꪺ롧엧ꅞꅁꭋꕩꕈꗟꝙ덳놵ꛜꑵ땻깶귓ꑈꕈꦹꪺ맪믚롧엧ꅁꣃ꓄끟끏뻐ꑝ늣ꗍ뷄삻ꅃ꣼던ꪺ덜Ꙩ룪뉌ꑵ땻깶ꑝꫭꗜꅇ ꅵꕈꭥ뎣걏빡ꛛꑶ빜얪꡴닎꒤ꪾ쏑ꓥꗳꪺꓨꚡ꣓뻇닟ꅝꛛ뻇닟ꅞꅁ녠녠ꖼ꿠엩라ꪾ쏑ꓥꗳꪺ꒺뉛ꅁ뉻Ꙣꚳꑆꪾ쏑ꫀ롳ꥷꪺ겡냊ꅁꕩꕈ뒣냝ꣃ덺륌뚰엩뻇닟ꪺꓨꚡꝬꚬ롧엧ꅁ뵔맪꿠엽ꟳꟖꪺ뻇닟꣬띳ꪺꪾ쏑ꅃꅶ ꑀꛬꭾ뷨ꭏ쏒ꫀ롳ꪺ룪뉌ꑵ땻깶Kaoꫭꗜꅇ TKC꓀ꪺ꒺깥뵔맪맯늣ꗍ뇒땯Ꝁꗎꅁ뒿낽낽룕ꗎꑆꙐ릱뒣꣑ꪺ뫻귗롧엧ꅁꩇ꽵꙰끑뷗꒤ꪺꚳ껄ꅁ몥몥뿄ꑊꫀ롳ꪺ꒬냊꒤ꅁꑝ뒣꣑ꪺꓟ녯ꅁꚹ껉Ꙑ릱ꑓ라뒣꣑띳ꪺꯘ쒳ꣃꝩ뙄꣢귓놡ꩰꪺ깴늧ꅃ덯끑뷗ꣳꝕ냵ꛦꪺꭾ뫞ꑵꝀꅁ꒺깥ꑝꚨ결ꕩꕈ겡ꗎꪺ뇐ꟷꅁ덯엽ꟳꚳꭈꓟꪺꙖꝀ띾귻뮡ꧺ결꛳라땯ꗍꪺ쉉쉉멷멷ꅃ 닄ꑔꅁꫀ롳겡냊ꚳꝕ꧳ꚨ귻륷ꢣ냝썄ꣃꗽ뇄꣺ꢾ뵤ꪺꛦ냊ꅃꪾ쏑ꫀ롳겡냊 83
뙽ꥬ엜ꑵ땻깶ꪺꛦ결볒ꚡꅁꕌ귌ꑝ몥몥닟멄꧳TKC뉻돵꓀ꪾ쏑ꅃꙞ압꒧ꭥꅁ럭ꑵ땻깶비륊냝썄ꅁ꒣꣬냝썄ꪺꕘꑦꅁ꧳걏둎릳ꖴꓵꕓꑀ볋뫲ꯦ벳럀ꑪꓵꅁ걏맯꧳럭껉곰땯ꪺ늧녠냝썄ꅁ껚ꖻꡓꚳ껉뚡뭐뻷라ꑈꕊ닓끑뷗ꅁꙮꙮ곙냝썄ꪺ껚ꖻ귬ꙝꅁ꧳걏둎ꪼꗘꙡ냵ꛦꑀ냯샋엧뭐맪엧ꅃꛓ뉻Ꙣꚳꑆꪾ쏑ꫀ롳TKCꪺ륂Ꝁꅁꑵ땻깶ꚳꑆ뒣냝ꪺ돵냬뭐ꫀ라뫴떸쏶ꭙꅆTKC꒣뛈엽ꑵ땻깶꣬냝썄ꪺꕘꑦꅁꣃꗟꝙ녱꒬냊꒤꣬ꫀ라쏶ꭙꪺ덳떲ꅁꙢꫀ롳ꚨ귻ꪺ쏶ꭙ뫴떸꒤샲녯녍깡ꪺꣳꝕꅁꛓꕂꖭ껉ꥷ듁ꪺ꒬냊꒤꧒엩엧ꪺ롧엧ꅁꑝꚳꝕ꧳뒣ꑵ땻깶ꪺ삳엜꿠ꑏꅃꑀꛬꑵ땻깶ꫭꗜꅇ ꒧ꭥꑵꝀꑗꅵ뇏ꓵꅶꪺ뻷라ꯜꙨꅁ쁈뗛ꪾ쏑ꫀ롳ꪺ볒ꚡꪺ뇀냊ꅁꢥ뷍꒤닖뽮덜Ꙩ쑟뙑ꪺꪾ쏑뭐롧엧ꅁꕩꕈ쇗ꝋꅂ륷ꢾ띎ꕾꪬꩰꪺ늣ꗍꅃꕈꦹ륊꣬뭳땻ꑗꪺ냝썄껉녠녠뎣걏뛃멪ꖴ뎾ꅁꑝ둎걏ꑀꑕꑬ뙩ꛦꑀꅂꑇꑑ귓맪엧ꅁ덯뫘룑ꡍꓨꩫ걏ꭄ녠꒣꣣껄뉶ꪺꅃꑝꙢTKC꒬냊료엩뭻뻇맯PDCAꪺ룠쓀ꅵPlease Don’t Chang Anythingꅶꅁ띎ꯤ걏Ꙣꡓ뒤꒧ꭥꅁꗽꑈ끑뷗ꑀꑕꙁꛦ냊ꅃ ꖻ뷗ꓥ녱던뷍땯뉻ꅁꑵ땻깶맯벶뱧ꪾ쏑ꓥꗳ껉ꓟ멁ꑗꪺ신엜ꅁ덯볋ꪺ신꓆ꑝꭐ꣏ꑵ땻깶녱돦꿂ꪺꅵꪾ쏑ꗍ늣ꅶ신엜ꚨ결ꅵꪾ쏑ꛦ빐ꅶꪺꢤꛢꅆ덯귓꣮ꯗꑝꭐ꣏떲껗돸ꝩꪺ띎롱걏ꅵ녱떲ꟴ신엜결신늾ꪾ쏑ꪺ뙽ꥬꅶꅁ덺륌TKCꫀ롳ꪺ끑뷗뷡꒩ꪾ쏑ꓥꗳ띎롱ꅁꙢꚨ귻뚡걹냊ꣃ늣ꗍ뱶암ꅃꑝꙝꚹꗾ쩞ꚨ귻녱꣬볶놡냑뭐겡냊ꅃ 84
닄ꑔ론 룪껆꓀꩒ꅇꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻놡맒ꪾ쏑ꪺ뮡ꧺ ChipTest꒽ꕱꕈTKCꫀ롳겡냊뭐꣮ꯗꓞ뻉ꑵ땻깶ꪾ쏑신늾ꪺꛦ결ꅁ녪궢굮ꡄꑵ땻깶꧒덗뵤ꪺ껉뚡ꥷ듁뭅라ꅁꕈ맪믚궱맯궱ꪺ끑뷗Ꝁ결덳떲귓ꑈꪾ쏑꒬냊ꪺ돵냬ꅝFieldꅞꅁ꣨띎샧덹ꕘꑵ땻깶맯룜ꪺ껉뚡뭐뚡ꅃ롧륌ꑀ꙾ꕢꪺꫀ롳겡냊ꪺ륂Ꝁꅁꑵ땻깶ꑷ롧닟멄녎ꑵꝀꑗꪺ쒳썄녡ꛜ겡냊뉻돵끑뷗ꅃ귌녱ꑗ굺엜ꑵ땻깶신늾ꪾ쏑ꪺꛦ결ꪺꚨ껄꣓곝ꅁ덯ꕇ걏ꑀ뫘꒣뿹ꪺ신늾놡맒ꪾ쏑ꪺ뿯뻜ꅁ땍ꛓꖻꓥ쏶꓁ꪺ곣ꡳ냝썄걏닕슴삳꙰꛳ꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻놡맒ꪾ쏑ꅃ녱ChipTest덯귓귓껗ꓞ땯귌ꕨ놴꿁ꅁ결꛳ꪾ쏑ꫀ롳겡냊꿠냷꯹쓲꽂뉻꒺둏꧳뭻ꪾꅂ꒬냊뭐ꛦ냊꒤ꪺ놡맒ꪾ쏑ꅃ ꖻ뷗ꓥ녱맪뷮꒤ꪾ뻥ꪺ곣ꡳ걛멣ChipTest귓껗ꕈꫀ롳ꓞ뻉ꑵ땻깶꒬냊ꪺ룪껆뙩ꛦ맯룜뭐꓀꩒ꅁ귌ꑀꪽꯤꖻ뷗ꓥ냲ꖻꪺ곣ꡳ걛멣ꅁꙐ껉ꑝ꯹쓲ꯤ꿁닕슴삳룓뇄ꗎꪺ뫞뉺ꪾ쏑볒ꚡꅁꛓChipTestꦻ걏ꑀ궱쏨ꑬ걍ꕘ맪뷮꒤ꪾ뻥굉ꯡꪺꫀ라떲멣ꅃꖻ뷗ꓥ롧륌싐ꙡ뵳뵘뭐룑뵘ꯡꅁꑾ엩라ꕘ결꛳ChipTestꪺ낵ꩫ꿠ꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻놡맒ꪾ쏑ꅁꣃꙢ끑뷗꒤신늾꧒믝ꪺꪾ쏑ꅃ귌땯뉻덯볋ꪺꫀ라떲멣꣣ꚳꑕꙃꕼ귓꽓뷨ꅇ닄ꑀꅁ놡맒ꪺ꣫뽅ꅆ닄ꑇꅁ놡맒ꪺ쏶덳ꅆ닄ꑔꅁ롳엩ꪺ뭻Ꙑꅆ닄ꕼꅁ쇴돫ꪺ끏뻐ꅁ꣣ꚳ덯꽓뷨ꪺꫀ라떲멣ꑾ꿠Ꝭꓞꚨ귻ꅁ뷡꒩ꚨ귻꯹쓲ꙡꩠꑊꫀ롳겡냊ꪺ꿠뙱ꅁꕈ뫻쎴ꫀ롳덯귓돵냬ꪺ겡ꑏꅃꕈꑕ귌녎녱룪껆꓀꩒꒤뮡ꧺ덯ꕼ귓꽓뷨ꅃ 85
ꑀꅂ놡맒ꪺ꣫뽅 TKCꚨ귻ꓩ녠비륊ꑵꝀꑗꪺ꓁ꢭ냝썄걏ꫀ롳겡냊꣫뽅ꕄ굮ꪺ꣓랽ꅁꫀ롳믢뻉ꥷ듁ꥷꅵ끑뷗ꪺꕄ썄ꅶꅁ싇겡냊ꪺ삣ꑏꅂ땊뱻꣓꣫뽅ꫀ롳ꚨ귻ꪺ꒬냊뭐끑뷗꿠냷뭅땊ꅂꛓ꒣교ꚨ결닡ꑋꣶꪺ돵냬ꅃꫀ롳겡냊뒣꣑ꚨ귻돸ꝩꅂ뒣냝ꅂꦼꚹ걄뻔ꅂ돌ꯡ뮤ꕘ꧒믝ꪺ룪끔뭐놡맒ꪾ쏑ꅃꙝꚹꅁ덯걏싇ꗑ놡맒ꪺ꣫뽅꧒늣ꗍꪺ볶꽐끑뷗ꅁꑀ꿫ꛓꢥꅁꚨ귻ꝙ꣨냝썄ꖻ뷨ꦼꚹ꒬냊ꅂꗟꝙꙡꣳ뷕ꅁ덺륌ꪽ놵맯룜ꓨꚡ늣ꗍ뭐놡맒곛쏶ꪺꪾ쏑ꅃ꣒꙰ꅇꑀꛬ룪뉠ꪺꑵ땻깶ꫭꗜꅇ 귌Ꙣ겡냊꒤ꅁꯜꛛ땍둎라닡끟돌꫱ꖼ꿠룑ꡍꪺ냝썄ꅁ굙륊꣬랥결뷆싸ꪺ냝썄ꅁ귌둎라껉뚡뙽Seminarꅃꝁ냑뭐궱맯궱ꪺ룟냝ꅂꣳ냓뭐끑뷗ꅁꦡ껉둎뽅땯ꕘꙕꚡꙕ볋돐띳ꪺ룑ꩫ ꅃ 귌뻚뉻돵ꑵ땻깶ꪺ뫻귗껗꣒땯뉻ꅁ뷆싸ꪺ뫻귗겡냊걏ꑀ덳ꛪꪺ냊멁륌땻ꅁꖲ뚷덺륌ꑵ땻깶ꚨꪺ맪냈ꫀ롳ꅝCommunity-Of-Practiceꅁ룔ꢣLave and Wenger, 1991ꅞꓨ꿠쁈냝썄ꪺ엜꓆ꅁ뽅땯뭐떲Ꙙꙕ뫘꒣Ꙑ녍ꑵ땻깶ꪺ롧엧ꅁꕈ뚰엩꓀꩒냝썄ꅂ뻣Ꙙꪾ쏑ꅂ돐덹ꪾ쏑꣓룑ꡍ냝썄ꅃꙝꚹꅁChipTestꑵ땻깶ꑝ몥몥뗸TKC겡냊결맪믚ꑵꝀ돵냬ꪺꦵꅁꑝ라녎ꑵꝀꪺ냝썄뭐놡맒녡꣬TKC겡냊ꑗꅁꣃ둍ꡄꙐ릱뚰엩ꪺꣳꝕꅃꑵ땻깶ꑝꙢ겡냊꒤ꑆ룑Ꙑ꧒롧뻺ꛓꛛꑶꥼꖼ롉꣬ꪺ냝썄ꅃꑀꛬꑵ땻깶ꫭꗜꅇ ꅵ럭귌륊꣬Case껉ꅁ덱녠걏Ꙩ귓뎡ꑀ끟ꙘꝀꅁꙝꚹꅁ럭ꚳ믝굮껉귌ꭋ라쇜뷐꣤ꕌ돦ꛬꕾ뎡뱴냓꣓냑뭐TKCꪺ끑뷗ꅃꅶ 86
ꑇꅂ놡맒ꪺ쏶덳 닄ꑇ걏쒳썄뭐놡맒ꪺꅵ쏶덳ꅶ꧊ꅁꗑ꧳놡맒뭐ꪾ쏑꣣ꚳ꒣ꕩ꓀돎ꪺ꽓꧊ꅁꪾ쏑라쁈뗛꒣Ꙑꪺ냝썄ꅂ놡ꩰꛓꚳ꒣Ꙑꪺ궷뮪ꅁꑀꖹ꿊ꓖ놡맒뭐ꪾ쏑ꪺ꒬냊ꅁꪾ쏑ꭋ궰꿅결룪끔ꪺ뱨ꚸꅃMarkusꅝ2001ꅞ녱ꪾ쏑ꗍ늣뭐ꪾ쏑껸뙏ꪺ곣ꡳꕘꅁꪾ쏑ꪺꙁꝑꗎꅝKnowledge Reuseꅞꡍꥷ꧳ꗍ늣뭐껸뙏꣢맯꧳놡맒곛땻ꯗꪺ셁룑ꅁꑾ꿠ꡍꥷꪾ쏑뫞뉺꡴닎ꅝKMSꅞꪺ륂ꗎꓨꚡꅃ꒣Ꙑ꧳꡴닎덂뉺ꪾ쏑ꪺꓨꚡꅁTKC꓀볒ꚡꛓꢥꅁ겡냊ꕄ썄ꦵꗓꛜ귓ꑈ뭻ꪾꪺ놡맒ꅁꗑ꧳꧒끑뷗ꪺꕄ썄걏뭐ꚨ귻ꑵꝀ놡맒걏꺧꺧곛쏶ꅁꑵ땻깶귌덺륌ꪽ놵맯룜ꣃꕈ랾덱ꓨꚡꅁꕩꕈ뚶ꝑ궫ꯘꦵꗓ냝썄ꪺ놡맒ꅃ꣒꙰ꅇ땯ꫭꑈꙢTKC꓀ꑀ귓ꕄ썄껉ꅁ굙ꚳ30ꛬꫀ롳ꚨ귻냑뭐ꅁꭨ돌ꑪꕩ덳떲ꛜ30ꛬ귓ꑈ꓆ꪺ뿋ꢭ롧엧ꅁꙁꕛꑗꦼꚹ볶꽐ꪺ맯룜ꅁꭨꕩꯘ멣ꕘꙀꙐ셁룑ꪺ놡맒ꅃ꧒ꕈꪾ쏑ꫀ롳ꪺ겡냊뵔맪ꕩꕈ뒣꣑Ꙩ꒸꓆ꪺ룪끔뭐놡맒ꪺꗦ걹ꅁ놡맒꯹쓲ꙡ꣫뽅ꛓ꽂뉻ꑵ땻깶꧒믝ꪺ놡맒ꪾ쏑ꅃ ꣤ꚸꅁ덱녠TKC겡냊꒤꧒꓀ꪺ롧엧뭐놡맒ꗧ걏ꑵ땻깶ꗟꝙꕩꗎꪺꪾ쏑ꅁ덺륌겡냊ꪺꪽ놵꓀ꅁꪾ쏑뒣꣑뎯굺냝썄뭐꧒꽁ꪺ놡맒ꅁꛓꪾ쏑놵꣼녱꓀꒤ꕩꗟꝙꪺꯤꅁꣃ덳놵ꛜꛛꑶ꧒롧뻺ꪺ냝썄뭐놡맒ꅁꣃꙢ꒺ꓟ늣ꗍꓱ맯ꅁꗧꕩꗟꝙꙞꛛꑶ륌ꕨꪺ롧엧ꅃStaceyꅝ2001ꅞ뭻결걏롧ꗑ겡아ꪺ쏶덳땻Ꟈꑾ꿠돐덹덯뫘ꪾ쏑ꅝActive Process of Relatingꅞꅆꛓꓨꕀ뭐ꩌ쑒깓ꅝ2005ꅞꪺ맪쏒곣ꡳꑝ뒣ꕘꅁ뱴냓삳녎ꚳ궭ꪺ룪랽Ꙑ껉ꑊ닕슴뻇닟뭐ꫀ라룪ꖻꪺꯘ멣ꅁꑇ맯덎신늾꣣ꚳ꒬룉Ꝁꗎꅃꙝꚹꅁ굙뇄ꛦ릪쁹꒬냊ꕈ꓀ꪾ쏑ꪺ볒ꚡꅁ돐덹꧊ꫀ라꓆꒬냊ꅝSocial Interactionꅞ뭐랾덱ꪺ돵냬ꅝ껉뚡뭐뚡ꪺꗦ뚰ꅞꅁ꙰ꚹ맯ꕢ뻉엩띾ꪺꪾ쏑ꣳ뷕ꓨ꿠늣ꗍꟳꑪꪺ껄꽱ꅃ 87
ꚹꕾꅁ럭ꚳ뫃둢껉ꅁꑝꕩ덺륌뉻돵ꝙ껉ꪺ랾덱ꛓ볡뉍ꦼꚹ놡맒ꪺ쏾뭐깴늧꧊ꅁꙢꪾ쏑뒣꣑뭐ꪾ쏑놵꣼뚡꒬곛ꯘ멣ꑕꅁꪾ쏑뭐놡맒ꗦ슴Ꙣꑀ끟ꯡ뵔맪ꚳꝕ꧳신늾ꦼꚹ뭻ꪾꪺ놡맒ꪾ쏑ꅃ꙰ꚹꑀ꣓ꅁꚨ귻뚡룻꧶늣ꗍꙀ믯ꑝ꿠꒣쉟Ꙟꛜꫀ롳겡냊꒤ꅃꑀꛬ뎡ꪺꕄ뫞귝ꗴTKCꫀ롳ꪺ굴덤ꑈꫭꗜꅇ Ᶎ뇦땯뒧ꫀ롳ꚨ귻ꪺꑾ꿠ꅁ럭Ꙣ끑뷗냝썄껉ꕩꕈ녱꒣Ꙑꪺ궱Ꙗ꓁ꑊꅁꑵ땻깶녱ꛛꑶ롧뻺ꕨꯤꛒꅁ맯냝썄ꪺ룑ꡍꯜꚳ산ꝕꅃꑝ녠녠녎ꪺꫀ롳ꚨ귻ꧮ뒲ꅁ녪궢ꕌ귌ꕨ냑ꕛ꒣Ꙑꪺꫀ롳ꅂ곣끑라ꅁꙁ녎뻇닟ꪺꚨꩇ녡Ꙟ꣓ꅁ덯볋ꕩꕈ엽ꪺꫀ롳뻖ꚳꟳꙮꪺ꣫뽅뭐쏶덳꧊ꅃ 귌녱던뷍ꪺ뫻귗껗꣒료ꑝ녯ꪾꅁꑵ땻깶Ꙣ늧녠뇆낣껉ꑝ걏륂ꗎꪾ쏑ꫀ롳ꪺꓨꚡ끑뷗ꅁꕈ꓀ꣃꗦ뒫뫻귗겡냊ꪺ놡맒ꅁꛓ덯뫘맪엩ꅂꫀ라ꅂ걆ꩶꅂ뻺ꕶ떥놡맒둎릳덳쓲뱀ꑀ꿫ꓑꓑ뎣ꚳ띳ꪺ뙩깩ꅁ덯놡맒ꑝꙐ껉꣫뽅뭐덳떲ꑈ믚뫴떸ꅁꗧꚳꝕ꧳Ꙟ뻐끟귓ꑈ뚰엩륌ꕨꪺꪾ쏑뭐롧엧ꅃ덯ꑝ둎걏결꛳Ꙣ꒣쉟돐띳ꪺꕢ뻉엩늣띾꒤ꅁꑵ땻깶라륂ꗎꪾ쏑ꫀ롳덂뉺늧녠ꪺ냝썄ꅁꫀ롳꒬냊뒣꣑ꑀ귓꓀놡맒ꪺ돵냬ꅁ꣏ꑵ땻깶귌꿠녎귓ꝏ륌ꕨ뽗꽓ꪺ롧엧곛꒬늣ꗍ덳떲뭐쏶덳ꅁ뙩ꛓ돐덹띳ꪾ쏑ꅃꑀꛬ꒭꙾롧엧ꪺ뛀ꗺ덝돆ꑵ땻깶ꫭꗜꅇ 덱녠ꑪ껗ꑬꪺ늧녠뇆낣라뻺롧ꯜꑛꑀ걱껉뚡ꅁꓖꭨꑔꓑꅂꭨꑔ귓ꓫ꣬ꕢ꙾ꪺ껉뚡ꅁ귌덱녠꒵ꓑ낵ꑆ꒰믲ꧺꓑ둎라ꗟꝙꙡ끑뷗ꅁꑝ둎걏쏤낵쏤Ꙟ띑뭐꓀롧엧ꅁ꧒ꕈ뿋ꢭ냑뭐ꪺꑵ땻깶라ꓱ룻꿠ꑆ룑뻣귓ꗳꪺ꣓쁳ꕨ꿟ꅃꅩ멋뿽ꛛ2006꙾02ꓫ08ꓩ던뷍뵚ꅪ 88
ꑔꅂ롳엩ꪺ뭻Ꙑ띐 닄ꑔ걏ꫀ롳ꪺꅵ뭻Ꙑ띐ꅶꅁꪾ쏑ꫀ롳걏ꑀ뫘ꚳ롧엧뭐ꡓ롧엧ꪺꑵ땻깶ꙀꙐ냑뭐ꪺꫀ라엩꡴ꅁꫀ롳겡냊꿠꯹쓲셣구걏ꙝ결ꖦ맯ꚨ귻ꖻꢭꅂꙕ뎡닕슴뎣꣣ꚳ믹귈ꛓ몥몥ꚨꑆ맯ꫀ롳ꪺ뭻ꙐꅃTKCꫀ롳덺륌ꗳꅂ겡냊ꥍ쏶ꭙ엽믹귈꯹쓲ꙡ꽂뉻ꅁꚳꑈ꓀ꑆ띑ꩫꯡꅁꖲ뚷떥꣬놵꣼곝ꩫꪺꑈꕨ삳ꗎꯡꅁꑾ라엩엧꣤믹귈꧊ꅁ덯ꕩ꿠믝굮둘귓ꓫꪺ껉뚡ꥍ꯹쓲ꪺ쏶ꩠꅁ덯볋ꪺ믹귈ꕩ뗸결ꫀ롳ꪺꙀꙐꝑ꽱ꅝCommon Insterestꅞꣃꕩꚨꫀ롳ꪺ뭻Ꙑ띐ꅝIdentityꅞꅃ꣒꙰ꅇChipTest꒽ꕱ결ꑆ꧱ꑪ덯뫘ꙀꙐꝑ꽱꧳걏릪쁹ꚨ귻꓀뭐삳ꗎꪾ쏑ꅁꑀꓨ궱ꕩ녪꓆ꫀ롳겡냊ꅁꕴꑀꓨ궱ꅁꑝ엽ꚨ귻ꑆ룑럭믝굮ꟳ뙩ꑀꡂꪺꪾ쏑닓론껉ꅁꑓꕩꕈ룲뷖셰떸ꅁꫀ롳ꣳꝕ뗦뎾ꑵ땻깶룑ꡍ꓁ꢭꪺ늧녠뇆낣ꅁ꧳걏ꭋ맯ꫀ롳늣ꗍ뭻Ꙑ띐ꅃ귌녱셚껄룻ꙮꪺꪾ쏑ꫀ롳ꪺ던뷍꒤ꑝ땯뉻ꚳTKCꙢ뎡ꕄ뫞ꪺ녡믢ꑕꅁ녱끑뷗ꕄ썄꒤룑ꡍꑵ땻깶맪믚ꪺ냝썄ꯡꅁ냑뭐TKC겡냊ꪺꕘ깵뉶ꭋꧺ엣뱗ꕛ덜Ꙩꅃꑀꛬꑵ땻깶뮡ꧺꅇ ꅵꫀ롳뵔맪ꕩ녎ꑀ귓쇙꒣걏ꯜ뉍랡ꪺ쉉ꑬꅁꢳ덴신뒫ꚨ많뚤ꕩꕈꝑꗎꪺ띳ꓨꩫꅁ덯ꚳꝕ꧳ꟳꟖꙡ꣓Ꙟ삳ꯈꓡꅃꅶ 뒫ꢥ꒧ꅁTKCꫀ롳꣤맪걏ꑀ귓ꑵ땻깶ꕩꕈꛛꗑ둍ꡄ꽵ꖿꯘꢥꅂꯘ멣냝썄놡맒ꪺꅵ돵냬ꅶꅃꑵ땻깶ꕩꕈꙢꚹ돵냬꓀띎ꢣꅂ뒣ꕘꕢꗍ꒣보ꪺ쉉ꑬꛓ꒣믝굮뻡ꓟ떲ꩇ라ꯧ볋ꅆꕴꕾꅁꑵ땻깶ꑝꕩꕈ맯녍껗뒣ꕘꝁꪺꯘꢥꅁ꒣라꽁ꑊꖢ뇑ꪺ궷쁉ꅆꕌ귌ꑝꕩꕈ얥꣺꣤ꕌꚨ귻ꪺ돐띎ꅁ꒴ꚳꛛꕄ앶ꛓꡓꚳ롱냈ꑀꥷ굮놵꣼ꅂ뇄ꗎꅁ덯둎걏TKCꫀ롳ꕩꕈꯤꛒꯤꪺ돵냬ꅃꑀꛬꫀ롳ꚨ귻ꫭꗜꅆ 귌ꑀ끟뻇닟늧녠뇆낣ꪺꓨꩫꅃꣃ꒣라띐꣬ꥴ뽗때ꝕꅁꙝ결ꫀ롳릳걏ꑀ귓ꑪ깡깸걏뒼앮많ꅁ셠걏쒱녯꧒쉫쓝ꪺꫀ롳라ꚳꑀ롳ꑈꣳꝕ룑ꡍ냝썄ꅃ 89
ꕼꅂ쇴돫ꪺ끏뻐 닄ꕼꅁ놡맒ꪾ쏑걏ꑀ뫘ꫀ라ꯘ멣ꪺ륌땻ꅁ닕슴삳떽ꗎ쇴돫놡맒ꚡ뻇닟꣓신늾ꪾ쏑ꅃDavenport and Klahr (1998)ꕘ룪끔꡴닎ꣃꡓꚳ꿠ꑏꛛ뷕뻣ꕈ삳ꕉꟖ덴엜ꪺ놡맒ꅃNidumolu et al. (2001) ꑝꕘ룪뉠ꅝꛑ뎾ꅞ뭐룪뉌ꅝ뗦뎾ꅞ귻ꑵꪺ깴늧ꅁ둎Ꙣ꧳룪뉠귻ꑵ뉠싃놡맒쁸꙳닕슴ꪺ껖ꓟꪾ쏑ꅁꙐ껉면ꪾ쏑ꕎ뉺ꑈꪺꢤꛢꅃꕴꕾꅵ녱낵꒤뻇닟ꅶꪺ륌땻ꅁꟳ륄ꕘ럭껉놡맒맯뻇닟ꪺ궫굮꧊ (Lave and Wenger, 1991)ꅃꙝꚹꅁ덺륌ꪾ쏑ꫀ롳ꪺ꒬냊ꕩꕈ꽂뉻쇴돫ꕈ뛇륆ꙀꙐꪺ롧엧ꅁꝑꗎ쇴돫ꪺ끏뻐ꕩꚳ껄신늾뚰엩ꪺ롧엧ꅃ ꖻ뷗ꓥ녱ꕢ뻉엩뉻돵ꯈꩁꑵ땻깶뫻귗껗꣒꒤귌땯뉻ꅁꑵ땻깶꧒궱맯ꪺ걏띳늣ꭾꅂ띳뭳땻ꅂ띳덝돆ꗦ뿹닕Ꙙꚨ뷆싸ꕂ냊멁ꪺ놡맒ꅁꑵꝀ륌땻ꑓ꽁ꑪ뙱ꑈ결ꪺ뭻ꪾ뭐Ꝑ쉟ꅃꚹ껉ꅁ꿠냷ꚳ껄룑ꡍ냝썄걏ꑀ뫘걹뙱ꅝFlowꅞꪺꪾ쏑왛쉉ꅁ걏ꑵ땻깶뚰엩놴꿁ꅝDiscoveryꅞꪺ뻺땻ꅃ뒫ꢥ꒧ꅁꑵ땻깶ꡓꚳ냝썄둎ꡓꚳ뻇닟ꅁꗑ늧녠냝썄았냊ꪾ쏑믝ꡄ녪꽐ꪺ뻇닟냊뻷ꅁ귓ꑈ뚰엩ꕄ왛띐ꪾ럭껉ꪺ놡맒ꅁ덺륌끑뷗ꕈꝐ쉟꒬냊ꪺ맯뙈뭐ꓨꙖꅁ맪뷮ꯡꑓ꽂뉻띳ꪺ냝썄ꅁ럭땍ꑝ샲꣺뉠싃꧳꣤꒤ꪺ롧엧ꅁꑵ땻깶쁈늧녠뉻뙈ꪺ면엜ꝙ뾳ꙘꝀꅁꙢ링룕뿹뭾꒤놴꿁띳ꪾ쏑룑ꡍ냝썄ꪺ띳ꓨꩫꅃ돌ꯡꙢ뉻돵냝썄ꅂ귓ꑈ꓆ꪾ쏑ꅂꪾ쏑ꑵꝀꅝꪾ쏑ꫀ롳ꅞ뚡ꦼꚹꣳ냓ꅝnegociationꅞꅁꣃ뭐놡맒ꗦ꒬뱶암ꛓ뽅땯ꕘ뇆낣늧녠ꪺꪾ쏑ꅁ덯볋ꪺ륌땻걏쓝꧳ꫀ라ꯘ멣ꪺ뻇닟볒ꚡꅝAlavi, 1994 ; Leidner and Jarvenpaa, 1995ꅞꅃꑀꛬ뗦뎾ꑵ땻깶ꫭꗜꅇ ꅵꕈꦹ걏곝꡴닎ꪾ쏑ꓥꗳꪺꓨꚡ뻇닟ꅁ녠녠ꖼ꿠곝살ꓥꗳꪺ꒺뉛ꅃ뉻Ꙣꚳꥷꪺ겡냊ꕩ뭐Ꙑ릱ꑀ끟끑뷗ꅁ뺨뫞ꚳ껉삣ꑏꯜꑪ셠걏꿠녯꣬ꗟꝙꪺꙞ삳ꅃꅶ 90
ꙝꚹꅁ놩ꚳꕈ쇴돫ꑾꚳꝕ꧳룑쓀뷆싸ꪺ뉻뙈ꅁ뛈꣏ꗎ슲돦ꪺ맏릳닅뢹ꅁ둎ꕩꕈꕎ듀ꑪ뙱ꪺꓥ꙲둹굺ꣃ꿠Ꟗ덴뉺룑ꑪ뙱ꪺ룪껆ꅁ놩ꚳ륂ꗎ쇴돫ꑾꚳꝕ꧳룑쓀뷆싸ꪺ뉻뙈ꅝAmbrosini and Bowman, 2001; Swap et al., 2001ꅞꅃ띳ꑈ덺륌ꫀ라ꯘ멣뻇닟ꑾ꿠맪믚엩엧ꪾ쏑뉠뱨ꪺ궱Ꙗꅁꑵ땻깶꒣쉟녎꧒뻖ꚳꪺꪾ쏑ꅝ꒣뫞꒺쇴ꕾ엣ꅞꅁꡃꓑ맪믚ꪺ뭐Ꙑ릱놵쒲뭐끑뷗ꅁ뙩ꑀꡂ뭐뙧비놡맒꒬냊ꅁꙢꡃꚸꪺ맪낵둎걏롧뻺ꑀꚸ뽗꽓ꪺ놡맒ꅁꛛ땍라맯놡맒꣣ꚳꑀꥷꪺ뇓띐ꯗꅁ때꒤ꭋ뒣룑ꡍ냝썄ꪺꕜꑏꅃChipTestꑀꛬ꣼던ꑵ땻깶둎ꫭꗜꅇ 귌냑뭐맪뷮ꫀ롳라ꚨꙀꙐꪺ끏뻐걏ꛦ룜ꅁ꣒꙰ꅵꓓ랥맏ꅶꅵꕢꓫꮬꅶꪺ싸뷨꓀ꝇ라엽띑끟룑ꡍ뻷뺹ꓢ셵ꖼ녎뒹ꓹ꧱롭ꓴꖭꅁꓞ땯Ꙟ뻐끟ꑀ덳ꛪꪺ샋걤ꛦ냊쉉쉉멷멷ꅃ ꙁꅁꭾ뫞ꑗꪺPDCAꅁ맯귌ꛓꢥ걏ꅵPlease Don’t Chang Anything.ꅶ덯ꕹꛦ룜걏굮ꝩ뭼띳ꓢꅁ꒣굮륊꣬냝썄둎쁈쁈ꭋꭋ냵ꛦꑀꑪ냯ꪺ맪엧ꅁꗽ띑ꑀ띑ꝏ껶뙏꒽ꕱꪺ룪랽ꅃ 녱놡맒뻇닟ꪺ왛쉉ꛓꢥꅁꡃꓩ맪낵ꪺ륌땻ꑾ걏뻇닟놡맒ꪾ쏑ꪺ궫ꓟꅃꛦ냊꒣쉟녎꧒뻖ꚳꪺꪾ쏑ꅝ꒣뫞꒺쇴ꕾ엣ꅞꅁ뙩ꑀꡂ뭐뙧비ꫀ라맪엩놡맒꯹쓲ꪺ꒬냊ꅁꡃꚸ맪Ꝁ둎걏ꑀꚸꪺ놡맒뻇닟ꅁꑵ땻깶ꭋꙢ때꒤멃멃뒣룑ꡍ냝썄ꪺꕜꑏꅃꛓ뻇닟놡맒ꪾ쏑ꪺ돌ꚳ껄ꓨꩫꅁ둎걏ꡃꓑ맪믚ꪺꑈ믚놵쒲뭐끑뷗ꅁꑾ꿠맯놡맒꣣ꚳꑀꥷꪺ뇓띐ꯗꅃ 91
ꙝꚹꅁ녱ꑗ굺ꪺ룪껆꓀꩒녯ꪾꅁꕈꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡ뵔맪겡꓆닕슴ꪾ쏑신늾ꪺ륂Ꝁ걹땻ꅆ뒫ꢥ꒧ꅁ꒽ꕱ둎걏굮엽끑뷗꒤꧒늣ꗍꪺꪾ쏑ꅂ꓀뭐ꙁꝑꗎ꣬맪믚ꪺꑵꝀꑗꅁ꣏ꪾ쏑ꪺ걹냊ꟳ깥꧶ꙡ뗻뙱뭐뫞뉺ꅃꙝꚹꅁChipTestꪺꪾ쏑뫞뉺뭐믢뻉뎣ꑀ교ꙡꫭꗜꅇꅵ롧샧ꪾ쏑ꫀ롳걏굮돐덹ꕘ겡ꑏ뭐꿠뙱ꅁꛓꭄ뭳덹ꕘ떲ꩇꅃꅶ 92
닄ꕼ론 ꕈꫀ롳ꓞ뻉ꪾ쏑뫞뉺볒ꚡꪺꯤ ꖻ뷗ꓥꕄ굮걏놴끑ꪾ쏑ꮬ닕슴삳꙰꛳신늾뭐ꙁꝑꗎ꒺둏꧳ꑵ땻깶귓ꑈꪺ녍띾ꪾ쏑ꅈ귌녱귓껗ꑀꑷ롧뉺룑결꛳닕슴뻉ꑊ돐띳ꪺꪾ쏑뫞뉺꡴닎ꅁꖼ꿠ꚳ껄신늾뭐ꙁꝑꗎ꡴닎꒤ꪺꪾ쏑ꅁ껚ꖻꪺ귬ꙝ걏꡴닎꧒꿠뫞뉺ꪺ걏ꅵꪾ쏑ꪫꗳꅶꅁ굙ꙁ뮲ꕈ귓ꑈ굞뚯ꚡꪺ볺쁹꣮ꯗꅁ라ꓞ뻉ꪾ쏑ꑵꝀꅝꑵ땻깶ꅞ륂ꗎ룪끔곬ꪺꕜ꿠늣ꗍ셚껄ꙮꪺ뙱꓆볐ꅃ걏ꖻ뷗ꓥ녱닄ꕼ뎹ꪺ귓껗ꑀ룪껆놴끑ꑵ땻깶늧녠뇆낣ꪺꑵꝀ땯뉻ꅁꑵ땻깶궱맯ꪺ걏뷆싸ꅂ냊멁뭐ꗟꝙ곛꒬뷕뻣ꪺꑵꝀ놡맒ꅁꕌ귌꧒믝굮ꪺ걏ꑀ뫘맪ꗎ꧊ꪺꅵ놡맒ꪾ쏑ꅶꅁꛓꭄ꡴닎꒤ꪺꅵꪾ쏑ꪫꗳꅶꅁ덯ꑝ뮡ꧺ결꛳륂ꗎ돐띳꡴닎ꅁ꒣꧶신늾ꑵ땻깶귓ꑈ꓆ꪺꪾ쏑ꅃ ꙝꚹꅁꖻ뷗ꓥ녱ꪾ쏑꒺둏ꪺꖻ뷨ꅂ놡맒뻇닟ꪺꓥ쑭놴끑땯깩ꕘꅵ맪뷮꒤ꪾ뻥ꅶꪺ곣ꡳ걛멣ꅁꖻ뷗ꓥꕄ녩ꅵ놡맒ꪾ쏑ꅶ걏ꑀ귓덺륌ꫀ라꒬냊꒤꒣쉟ꙁꗍꅝReproductionꅞ뭐볧Ꙣ신늾ꪺ륌땻ꅁꛓꭄꑀ뫘ꪽ놵신늾ꪺ뵵꧊ꓨꚡꅃꙝꚹꙢ맪뷮꒤ꪾ뻥ꪺ걛멣ꑕꅁ귌놵띑놴꿁ꪺ걏닕슴삳꙰꛳ꭐ뙩ꪾ쏑ꑵꝀ꿠꯹쓲꽂뉻맪ꗎꪺ놡맒ꪾ쏑ꅈ걏걊ꚳꪺꓥ쑭뙽ꥬ녪뷕ꅵ낵꒤뻇ꅝLearning by Doingꅞꅶꪺ궫굮꧊ꅝBrown and Duguid, 1991; Cook and Brown, 1999; Orlikowski, 2002; Thompson and Walsham, 2004ꅞꅁ땍ꛓ귌꒣롔굮뷨뫃ꅵ걏ꝟꛦ냊ꕵ굮ꑀꪽ맪낵ꅁ둎꿠Ꟗ덴뻇꣬꣤꒤ꪺ꾵덚ꅈꅶ ꖻ뷗ꓥꯤ맪뷮왛쉉ꪺ뉺뷗껉땯뉻ꅁ걊ꚳꪺꓥ쑭녪뷕ꛦ냊ꕵ굮ꑀꪽ맪낵뭐꒬냊ꪺ궫굮꧊ꅁ맪낵뭐꒬냊둎꿠Ꟗ덴뻇꣬꣤꒤ꪺ꾵덚뛜ꅈ귌녱ChipTest꒽ꕱꕈꫀ롳ꓞ뻉ꑵ땻깶신늾ꪾ쏑ꛦ결ꪺ귓껗룪껆땯뉻ꅁ덯쇙믝끴Ꙙꅵꫀ라꒬냊ꅶꑾ꿠ꕛ덴ꅵ낵꒤뻇ꅶꪺꚨ껄ꅃꙝꚹꅁ럭귌꯹쓲ꯤ꿁닕슴삳룓뇄ꗎꪺ걏꿠뫞뉺놡맒ꪾ 93
쏑ꪺ볒ꚡ껉ꅁ싇ꗑChipTest꒽ꕱꪺ귓껗룪껆ꅁ귌ꑾ엩라ꕘ결꛳ChipTestꪺ낵ꩫ뵔맪꿠ꭐ뙩ꪾ쏑ꑵꝀ꯹쓲꽂뉻놡맒ꪾ쏑ꅁꣃꙢ끑뷗꒤신늾꧒믝ꪺ놡맒ꪾ쏑ꅃ귌땯뉻맪뷮꒤ꪾ뻥ꪺ굉ꯡ걏샧덹ꕘꅵ맯룜ꅶꪺꫀ라떲멣ꅁꛓꕂ덯볋ꪺꫀ라떲멣ꖲ뚷꣣ꚳꑕꙃꕼ귓꽓뷨ꅇ닄ꑀꅁ놡맒ꪺ꣫뽅ꅆ닄ꑇꅁ놡맒ꪺ쏶덳ꅆ닄ꑔꅁ롳엩ꪺ뭻Ꙑꅆ닄ꕼꅁ쇴돫ꪺ끏뻐ꅁ꣣ꚳ덯꽓뷨ꪺꫀ라떲멣ꑾ꿠Ꝭꓞꚨ귻ꅁ엽ꚨ귻꯹쓲ꙡꩠꑊꫀ롳겡냊ꪺ꿠뙱ꅁꕈ뫻쎴ꫀ롳덯귓돵냬ꪺ겡ꑏꅃ ꙝꚹꅁ닕슴꧒꿠뫞뉺ꪺ볐ꙡ걊꒣걏ꅵꪾ쏑ꪫꗳꅶꪺꙨ맨ꅁ닕슴ꑝ꒣ꓓꕩ꿠ꕨ뫞뉺꽓ꥷ돵뒺ꑾ라꽂뉻ꪺꅵ놡맒ꪾ쏑ꅶꅁꛓ삳룓걏뫞뉺ꑈ믚꒧뚡ꪺ맯룜ꕈ꿠꯹쓲ꙁꗍꪾ쏑ꪺꅵꫀ라떲멣ꅶꅃꖻ곣ꡳ땯뉻결ꑆ꯹쓲꽂뉻꒺둏ꖻ뷨ꪺꪾ쏑ꅝꪫꗳꅂ뭻ꪾ뭐꒬냊ꅞꅁꗸ띾ꕩ덝군Ꙙ빁ꪾ쏑ꑵꝀꪺꅵꫀ라떲멣ꅶ꣓ꙁ뭳ꪾ쏑ꅁꗧꝙ닕슴삳롧샧ꪾ쏑ꫀ롳ꅁꣃ샧덹ꪾ쏑ꑵꝀ쑀띎ꅵ맯룜ꅶꪺ뻷꣮ꅃ닕슴삳룓냶ꪾ쏑ꑵꝀ볶꽐ꅵ맯룜ꅶꪺ돵냬ꅁꣃ륂ꗎ놡맒꣫뽅ꅂ롳엩뭻Ꙑꅂꣃ떲Ꙙꑵ땻깶빅ꪺ냊뻷ꅁꕈꦼꚹ꓁ꢭꪺ쒳썄뭐놡맒꣓쒲땯끑뷗ꅁꕈꭋ녱볶떸ꪺ끑뷗꒤꯹쓲꽂뉻룑ꡍ냝썄ꪺ놡맒ꪾ쏑ꅃ 94
닄꒻뎹 곣ꡳ띎뉛뭐떲뷗 ꖻ뷗ꓥ놴꿁뉻돵ꑵ땻깶ꪺ뫻귗껗꣒땯뉻ꅁ덯뫘뫻귗ꪾ쏑걏꒺둏꧳ꪫꗳꅂ뭻ꪾ뭐꒬냊꒧꒤ꅁ싇ꗑ놡맒ꪺ꣫뽅ꛓ뇒땯Ꙩ꒸꓆ꪺ룑얪ꅂꫀ라뫴떸뭐쁈냝썄놡맒ꪺꝙ뾳맯룜뭐ꛦ냊ꑾ꽂뉻ꪺ놡맒ꪾ쏑ꅃꖻ뷗ꓥ링룕녱ꪾ쏑꒺둏ꪺꖻ뷨ꅂ놡맒ꪾ쏑뭐맪뷮꒤ꪾ뻥결뉺뷗ꅁꕈ꣢귓귓껗뇀냊ꪾ쏑뫞뉺녍껗Ꝁ결룪껆꓀꩒ꪺ냲슦ꅁ놴꿁ꕈꅵ꡴닎ꕄ뻉ꪺꪾ쏑뫞뉺볒ꚡꅶ뛈꿠뫞뉺ꅵꪾ쏑ꪫꗳꅶꕂ빁ꗎꙢ놡맒쎭ꥷ뭐돦꿂ꪺ냝썄ꅆꛓꅵꫀ롳ꓞ뻉ꪺꪾ쏑뫞뉺볒ꚡꅶꅁ꿠ꗑ놡맒쒲냊꣓덂뉺냊멁놡맒뭐뷆싸ꪺ냝썄ꅁꖻ뷗ꓥꕈChipMaker뇄ꗎ돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅝBKPꅞChipTest뇄ꗎꪾ쏑ꫀ롳ꓞ뻉ꪾ쏑꓀ꪺ볒ꚡꅝTKCꅞ결냲슦ꅁ뙩ꑀꡂ땯깩꿠꯹쓲꽂뉻놡맒ꪾ쏑ꪺ뫞뉺볒ꚡꅁ꧳걏귌궫띳룠쓀ꪾ쏑뫞뉺ꅝKMꅞ꣢귓굞ꓥ꙲ꗀꪺ띎뉛ꅁꑀ뫘볒ꚡꥒꙗ결ꑪKꑰmꅩKmꅪꅵꪫꗳꚡꅶꪺꪾ쏑뫞뉺ꅆ녎ꕴꑀ뫘볒ꚡꥒꙗ결ꑰkꑪMꅩkMꅪꅵ꯷맏ꚡꅶꪺꪾ쏑뫞뉺ꅃ ꣤ꚸꅁ귌꧒꯹ꪺꗟ돵ꣃꭄꑏꭐ닕슴둎삳룓뻉ꑊꅵꪫꗳꚡꅶꪺꪾ쏑뫞뉺볒ꚡꅝꑪKꑰmꅞꅵ꯷맏ꚡꅶꪺꪾ쏑뫞뉺볒ꚡꅝꑰkꑪMꅞꅁꗘꪺ걏굮ꝥ뉻Ꙣ궱맯꒣ꙐꑵꝀꮬ멁ꑕꅁ꣢뫘ꪾ쏑뫞뉺볒ꚡꪺ깴늧뭐빁ꗎꪺ놡맒ꅃ귌ꑝ녱덯꣢귓볒ꚡ꒤ꯤꣃ놴끑닕슴륂ꗎꪾ쏑뫞뉺꧒뇽룑ꡍ돌냲ꖻꪺꑔ귓냝썄ꅇꪾ쏑신늾ꅝKnowledge Transferꅞꅂꪾ쏑ꣳ뷕ꅝKnowledge Coordinationꅞ뭐ꪾ쏑ꙁꝑꗎꅝKnowledge Reuseꅞꪺ냝썄ꅁꕈꚹ놴끑Ꝁ결ꖻ뷗ꓥꪺ곣ꡳ띎뉛ꅝSambamurthy and Subramani, 2005ꅞꅃ놵ꅁꙢ맪냈띎뉛뎡꓀ꅁꖻ뷗ꓥ뒣ꕘ꿠꯹쓲꽂뉻놡맒ꪾ쏑ꪺ뫞뉺볒ꚡꅁꝀ결낪곬늣띾뇀냊ꪾ쏑뫞뉺ꪺ맪냈ꯘ쒳ꅃ돌ꯡꅁꭨ뮡ꧺꖻꓥꪺ떲뷗뭐ꯡ쓲ꪺ곣ꡳꓨꙖꅃ 95
닄ꑀ론 룠쓀ꅵꪫꗳꚡꅶ뭐ꅵ꯷맏ꚡꅶ꣢뫘ꪾ쏑뫞뉺볒ꚡ ꖻ뷗ꓥꪺ곣ꡳ땯뉻ꅁ럭닕슴뇄ꗎ꒣Ꙑꪺꪾ쏑왛쉉뫞뉺볒ꚡ껉ꅁ럭땍라녡꣓ꗾ땍꒣Ꙑꪺ뫞뉺껄ꩇꅃꖻ곣ꡳ싇뗛룪껆ꪺ꓀꩒뭐ꓱ룻꣏귌ꯤ닕슴뻉ꑊꪾ쏑뫞뉺껉삳ꚳꪺ뭻ꪾꅁ귌녱꣢귓귓껗룪껆ꪺꓱ룻꒤땯뉻꣢뫘ꪾ쏑뫞뉺볒ꚡꅁꑀ뫘걏ꕈꅵ꡴닎ꕄ뻉ꅶꪺꪾ쏑뫞뉺볒ꚡꅁꕴꑀ뫘걏ꕈꅵꫀ롳ꓞ뻉ꅶꪺꪾ쏑뫞뉺볒ꚡꅃ덺륌ꪾ쏑꒺둏ꖻ뷨ꅂ놡맒뻇닟뭐맪뷮꒤ꪾ뻥ꪺ뉺뷗쏨ꓹꅁ엽귌ꢣ꧒ꖼꢣꪺ걏놡맒ꪾ쏑ꪺꖻ뷨ꅁ꣤ꚸ걏ꑀ뫘걏녎ꪾ쏑둏ꑊ꡴닎ꛓꚨ결ꅵꪫꗳꚡꅂꑪKꑰmꅶꪺꪾ쏑뫞뉺볒ꚡꅆꛓꕴꕾꑀ뫘뭻결룑ꡍ냝썄ꪺ맪ꗎ꧊ꪾ쏑걏ꛦ냊냊멁놡맒꧒꯷ꕘꪺ놡맒ꪾ쏑ꅁ덯걏ꑀ뫘ꅵ꯷맏ꚡꑰkꑪMꅶꪺ뫞뉺볒ꚡꅃꕈꑕ녎뙩ꑀꡂ뮡ꧺ덯꣢뫘ꪾ쏑뫞뉺볒ꚡꅃ ꑀꅂꅵꪫꗳꚡꅶꪾ쏑뫞뉺볒ꚡꅇꑪKꑰm ꅩ Km ꅪ 둎ꅵꪫꗳꚡꅶꪾ쏑뫞뉺볒ꚡꑪKꑰm ꅩ Km ꅪꛓꢥꅁ닕슴뗸ꪾ쏑결ꪫꗳꕂꕩꕈ뵳뵘ꚨ결꒺둏꧳꡴닎ꪺꪾ쏑ꪫꗳꅁ룓볒ꚡꪺ궫쉉Ꙣ뫞뉺ꪾ쏑ꪫꗳꅝꑪKꅞꅁ싇ꗑ뵳뵘뻣뉺ꚨ결돌꣎맪냈ꪺꪾ쏑ꪫꗳꅁꕩꕈꚳ껄신늾뭐ꙁꝑꗎꑷꯘ멣ꪺꪾ쏑ꪫꗳꅁ꒣뛈꿠뺨뙱듮ꓖ꒣ꖲ굮ꪺ꒬냊볒ꚡꅝꑰmꅞꅁꙐ껉ꗧ꿠룳뙖껉뚡뭐뚡ꪺ궭꣮ꅁ릪쁹ꪾ쏑ꑵꝀ궫싐ꙁꝑꗎ걊ꚳꪺꪾ쏑ꪫꗳꅁꕈ뫻쎴닕슴꯹쓲꧊ꪺ쑶ꪧ쁵뛕ꅃ 룓ꅵꪫꗳꚡꅶꪾ쏑뫞뉺볒ꚡꅩKmꅪꕄ녩Ꙣ귻ꑵꪺꝀ띾꒤꙳Ꙣ돌꣎꣥뵤ꅁꕂꪾ쏑ꑵꝀ뭐꣤귓ꑈꪺꪾ쏑걏ꕩꕈ덑뵳뵘뭐놱꣮ꪺꅁꕵ굮닕슴륂ꗎ귓ꑈ꓆뽅쁹꣮ꯗ뭐룪끔꡴닎결꓀ꖭꕸꅁꭋ꿠엽ꪾ쏑ꑵꝀ녎귓ꑈ꓆ꪺꪾ쏑끞쑭ꕘ꣓ꅁꣃ신늾떹꣤ꕌꪺꚨ귻ꙁꝑꗎ덯ꪾ쏑룪랽ꅝGrant 1996 ; Markus 2001ꅞꅃ꣒꙰ꅇChipMaker 96
꧒뻉ꑊꪺBKP덯깍돌꣎ꪾ쏑뭐꣥뵤뫞뉺꡴닎ꅃ귌굮뒣뿴ꪺ걏덯뫘ꪾ쏑뫞뉺꡴닎룻빁ꗎ꧳뵵꧊ꪺꫀ라ꙘꝀ쎭ꥷꅂꕩ륷듁ꪺ쎭ꥷ놡맒꒤ꅁ덺륌꯹쓲ꝑꗎ꧒닖뽮ꪺ떲멣꓆ꪾ쏑ꪫꗳꅁ뻇닟ꕩ꣤ꖻꢭꪺ꿠ꑏ놱꣮뻇닟뙩ꯗꅁ뽗ꗟꕂꢳ덴ꙡ꣺녯꧒믝굮ꪺꪾ쏑ꅃ ꑇꅂꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡꅇꑰkꑪM ꅩ kM ꅪ 왛ꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡꑰkꑪMꅩkMꅪꅁ룓볒ꚡꭨ뭻결ꪾ쏑걏꒺둏Ꙣꪾ쏑ꑵꝀ녱ꪺ겡냊뭐끑뷗꒤ꅁ룓ꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡꪺ궫쉉꒣Ꙣ닖뽮Ꙩꓖꪺꪾ쏑꙳뙱ꅝꑰkꅞꅁꛓ걏륂ꗎꪾ쏑ꪫꗳ꣓꣫뽅ꑈ믚꒧뚡ꪺ꒬냊ꅁ둎ꙮ릳Ꙣ꯷맏ꑀ꿫ꅁ녱ꥐ비ꪺ놡ꩰꕘ놵ꑕ꣓걏ꢺꑀ뛴ꅃꙝꚹꅁ룓볒ꚡ녪뷕돐덹ꕘꑈ믚꒬냊ꪺ볒ꚡꅁ놡맒꯷ꕘ룑ꡍ냝썄ꪺ맪ꗎ꧊ꪾ쏑ꅃ뒫ꢥ꒧ꅁ룓볒ꚡꪺ궫쉉Ꙣ샧덹ꑈ믚꒬냊ꪺ볒ꚡꅝꑪMꅞꅁꕄ녩돌꣎꣥뵤꧊ꪺꪾ쏑꒣ꑀꥷ꙳Ꙣꅝꚳ빁ꗎꑗꪺ궭꣮뇸ꗳꅞꅁ닕슴꒣꿠녱ꕾ곉뻞놱ꪾ쏑신늾ꪺꛦ결ꅁ닕슴꿠뫞뉺ꪺ뛈뛈둎걏꒬냊ꪺ볒ꚡꅁꛓꢭ뎴꣤꒤ꪾ쏑ꑵꝀꭨ녱끑뷗꒤꯹쓲꽂뉻놵ꑕ꣓ꪺꛦ냊ꅃꙝꚹꅁ덯뫘ꕄ녩뭻결닕슴ꪺꪾ쏑릳꯷맏꿫ꅁꕈꓹ걱ꚡ꒺둏꧳귓ꑈꫀ롳료ꅁꪾ쏑ꭨ걏ꑀ덳ꛪ곛쏶겡냊꧒꽂뉻ꪺ볈껉늣ꪫꅁ꧒ꕈ냑뭐꣤꒤ꪺ귓ꑈꫀ롳ꪺ꣣ꚳꪾ쏑ꪺ녍쓝앶ꅃꙝꚹꅁ닕슴굮꿠돐덹꧊ꪺꫀ라꒬냊돵냬ꅁꑝ둎걏덯귓돵냬ꑾ꿠ꭐ꣏ꪾ쏑ꑵꝀ뽅땯ꕘ랽랽꒣떴ꪺ띳ꪾ쏑ꅃ 낣ꚹ꒧ꕾꅁ귌ꑝꯤꅵ뺨뫞ꓥ꙲ꪺꫭ륆쇶ꚳꝕ꧳룳믢냬ꪺ랾덱ꅁ꒴땍꒣ꢬꕈ뛇륆뉻돵ꑵ땻깶맪믚꧒비륊ꪺ뷆싸놡맒ꅃꅶ덯귓뉻뙈뒣뿴닕슴삳ꕈ엩꣮ꪺꑏ뙱녪꓆많뚤ꪺꑵꝀ볒ꚡꅁ릪쁹ꑵ땻깶ꕈ뮡걇뇔뮡ꅝNarrativeꅞꪺꓨꚡꝥ뉻ꪾ쏑땯깩ꪺ엞뿨ꅁ싇ꗑꑈ믚꒧뚡ꪽ놵ꪺ맯룜ꅂ앇쏒떥ꛛ땍꒬냊ꪺ륌땻ꅁꑾ꿠ꚳ껄ꙡ 97
덳놵뭐ꢳ덴ꙡꭐ땯띳ꪺ놡맒ꅃꙢꖻ곣ꡳ껗꣒꒤ꪺ뉻돵ꯈꩁꑵ땻깶ꅁꕌ귌꧒믝ꪺ걏ꕈ맪낵결냲슦ꪺ놡맒ꪾ쏑ꅁ덯뫘ꪾ쏑꒺둏Ꙣ곛꒬뷕뻣ꪺꙘꝀ볒ꚡ꒤ꅁ궱맯뉖ꡐꪺ놡맒ꕂKnow-how쁈뗛돐띳쇍뛕꒣쉟엜ꪺ샴맒ꑕꅁ뻇닟ꖲ뚷덺륌맪낵꣺녯롧엧ꅁꝙ껉ꪺꑦ뭹랾덱ꕈꗦ뒫ꦼꚹꪺꓟ녯ꅁꕈꫀ라ꙘꝀꪺꓨꚡꯘ멣꧒믝ꪺꪾ쏑ꅁ뒫ꢥ꒧ꅁ덯걏ꑀ뫘쏤낵ꅝDoingꅞꅂ쏤뻇ꅝLearningꅞꅂ쏤꒬냊ꅝInteractingꅞꑔ꯹쓲ꗦ듀떲ꪺ륌땻ꅃ꿷녎ꖻ뷗ꓥ땯깩ꪺ꣢뫘ꪾ쏑뫞뉺볒ꚡ뻣뉺ꚨ꙰ꫭ6-1꧒ꗜꅃ 98
ꫭ6-1ꅇꅵꪫꗳꚡꅶ뭐ꅵ꯷맏ꚡꅶ꣢뫘ꪾ쏑뫞뉺볒ꚡꪺꓱ룻 볒ꚡ ꅵꪫꗳꚡꅶꪺꪾ쏑뫞뉺볒ꚡꅝKmꅞ ꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡꅝkMꅞ ꪾ쏑결ꯈ왛ꪺꪫꗳꅝꯈ왛ꪺꪾ쏑ꅞ ꪾ쏑결맪낵ꪺ꿠ꑏꅝ뭻ꪾꅂ꒬냊놡맒ꪺꪾ쏑ꅞ ꪾ쏑ꖻ뷨 ꪾ쏑걏꒺둏꧳꡴닎꒤ꪺꪫꗳ ꪾ쏑쁈덯놡맒꣣면꓆꧊ ꪾ쏑뒣꣑뭐꣏ꗎꪺ놡맒곛쏾 ꪾ쏑뒣꣑뭐꣏ꗎꪺ놡맒깴늧ꑪ 놡맒ꙝ꿀 뵵꧊뚶Ꟈ꧊ꪺꙘꝀ볒ꚡ 곛꒬뷕빁ꪺꙘꝀ볒ꚡ 쎭ꥷꅂ슲돦덳쓲꧊ꪺ돐띳놡맒 냊멁ꅂ꽽썡꧊ꪺ돐띳놡맒 랾덱뭐 ꓥ꙲꓆랾덱ꅝꑈꑵꪺꓥ꙲ꫭ륆ꅞ ꑦ뭹꓆랾덱ꅝꛛ땍ꪺ맯룜ꓨꚡꅞ 뻇닟볒ꚡ 귓ꑈ꓆ꪺꛛ뻇닟 뚰엩ꅂꫀ라ꯘ멣ꚡ뻇닟 1. ꯘ멣룪끔꡴닎ꅁꝀ결룪끔꓀ꪺꖭꕸꅃ 1. 돐덹ꑈ믚꒬냊볒ꚡꅁꝀ결ꫀ롳랾덱뭐덳닕슴ꪺ2. 릪쁹귓ꑈ쑭ꪾ쏑ꪺꓨꚡꅃ 떲ꪺꖭꕸꅃ ꒶ꑊ3. ꥷ귓ꑈ꿠ꑏꪺ볺쁹놹걉ꅃ 2. 릪쁹많뚤꓀뭐ꙘꝀꪺꓨꚡꅃ 3. ꕈ롳엩삣ꑏ녎꓀겡냊엩꣮꓆ꅁ릪쁹롳엩ꙮꪺ꒬냊ꅃ ꪾ쏑ꪺ 덺륌꡴닎ꪽ놵륂ꗎꑷ롧ꯘ멣ꪺ걊ꚳꪾ쏑ꅃ 덺륌ꑈ믚꒧뚡ꪽ놵ꪺ끑뷗뭐롧엧ꪺ곛꒬덳ꕛ귈걹땻 떲ꅁ뙩ꛓꯤꕈꯘ멣띳ꪾ쏑ꅃ ꪾ쏑뫞뉺ꑈ껖ꓟꢤꛢꅇꪾ쏑뫞뉺ꑈ귻면ꪾ쏑ꙵ귻ꪺ껖ꓟꢤꛢꅇꪾ쏑ꑵꝀ덺륌맪뷮ꪺ륌땻ꅁ녎귻뭐ꪾ쏑ꑵꢤꛢꅃ ꪾ쏑신늾떹곛Ꙑ녍띾ꫀ롳ꪺꑈꅁ면ꪾ쏑ꛦꝀꪺꢤꛢ 빐ꪺꢤꛢꅃ ꥐ쏤ꢤꛢꅇꪾ쏑뒣꣑녎ꪾ쏑ꕾ꓆ꅁ면ꪾꥐ쏤ꢤꛢꅇꪾ쏑뫞뉺ꑈ귻면ꪾ쏑ꗦ걹ꪺꭐ쏑ꗍ늣뭐껸뙏ꪺꢤꛢꅃ 뙩ꅃ 1. ꕈKMS결ꕄ굮ꪺꪾ쏑룼엩ꅁ뭻결KMS1. 맪낵륌땻꒤ꝙ껉늣ꗍꪺ볆뻚ꅂ맏ꫭꚨ결꡴닎ꪺꕩꚨ결꒣Ꙑ녍띾ꫀ롳랾덱뭐꒬냊ꪺꖭꙕꪾ쏑ꫀ롳랾덱ꪺꪫꗳꅁꝀ결끑뷗뭐 ꢤꛢꕸꅃ ꯤꪺ땊쉉ꅃ 2. ꚳꝕ꧳ꪾ쏑ꑵꝀ슽쒶뉻돵놡맒ꅁ꣏꣣곛Ꙑ굉뒺ꪺꚨ귻꿠ꕨꢳ덴뙩ꑊꪬꩰꅃ 1. 뒣꓀뭐삳ꗎꪾ쏑ꪺ껄뉶ꅁꣃꕩ듮ꓖ꒣1. 릪쁹ꑈ믚꒬냊꣏ꪾ쏑꣣면꓆꧊뭐룴깼곛ꖲ굮ꪺꑈ믚꒬냊ꅃ ꅁ덯뫘ꪾ쏑룻꧶ꚨ닕슴꯹쓲ꪺ쑶ꪧ굮꽓쉉 2. ꪾ쏑ꪺ꣑믝ꅝGive and TakeꅞꭄꙐ껉땯ꗍꅃ 꿀ꅃ 2. ꪾ쏑ꪺ꣑믝ꅝGive and TakeꅞꙐ껉땯ꗍꅃ 3. 셚껄꒣꧶쉫쓝뭐뿅뙱ꅃ ChipMakerꪺBKPꅝ뚰꒤ꚡꪺKMSꅞ ChipTestꪺTCKꪾ쏑ꫀ롳 껗꣒ XeroxꪺEureka꡴닎 굞냪ꗛꩯ꒽ꕱꪺ맪뷮ꫀ롳 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 99
닄ꑇ론 곣ꡳ띎뉛 ꗘꭥꪾ쏑뫞뉺ꪺ곣ꡳꕄ굮뗛뺥꧳ꪾ쏑신늾ꅂꪾ쏑ꣳ뷕뭐ꪾ쏑ꪺꙁꝑꗎ덯ꑔ귓쒳썄ꑗꅝAlavi and Leidner, 2001; Sambamurthy and Subramani, 2005ꅞꅃꗽꭥꪺ곣ꡳꑪ뎣녱랾덱볒ꚡꅂꪾ쏑신늾ꪺ믙쎪ꅂꪾ쏑뒲ꝇꅂ뽅쁹ꙝ꿀뭐곬놵꣼꣓꓀꩒ꪾ쏑뫞뉺ꪺ쒳썄ꅃ꣒꙰ꅇNonakaꅝ1994ꅞ뭻결닕슴ꕵ굮덺륌ꫀ라꓆ꅝSocializations ꅞꅂ꣣엩꓆ꅝExternalizationꅞꅂ떲ꙘꅝCombinationꅞ뭐꒺꓆ꅝInternalizationꅞꅁ둎ꕩꕈꚳ껄ꙡ녎귓ꑈꪺꪾ쏑신꓆결닕슴ꪺꪾ쏑ꅆꑀꖹꯘꗟ꣓랽ꓨ뭐놵꣼ꓨꪺ맯룜ꖭꕸꅁꗸ띾ꭋꕩꕈꚳ껄ꪺ녎쇴꧊ꪾ쏑ꕾ엣꓆ꅝꢣNonaka and Konno,1998; Nonaka, Toyama and Byosière, 2001ꅞꅃAlavi and Leidnerꅝ2001ꅞꯘ쒳ꗸ띾ꕩꕈ륂ꗎꙕ뫘꒣Ꙑꪺ룪끔곬ꅁ녎ꪾ쏑떲멣꓆ꪺ뵳뵘쁸꙳ꭋꕩ뮲ꝕꪾ쏑ꪺ신늾ꅝꗧꢣNonaka, Toyama and Byosière, 2001; Stenmark, 2001ꅞꅃAmbrosini and Bowmanꅝ2001ꅞ뭻결ꗸ띾ꕩꕈ꣏ꗎꙕ뫘꒣Ꙑꪺꗦ뒫덱ꭈꣳꥷꅝExchange Protocolꅞꭋꕩꕈ뚶ꝑꙡ녎쇴꧊ꪾ쏑ꕾ엣꓆ꅃ땍ꛓꅁ뛈ꚳꓖ볆곣ꡳꕨ놴꿁녍깡ꪺꪾ쏑꒺둏꧳맪뷮겡냊ꪺ륌땻뭐꧒덂ꪺꑵꝀ놡맒꒤ꅝLam, 1997; Schultze and Boland, 2000; Tyre and von Hippel, 1997ꅞꅁ럭닕슴뇽륂ꗎ룪끔꡴닎뫞뉺꒺둏ꪾ쏑껉ꅁ덯볋ꪺꪾ쏑뫞뉺쒳썄ꗧ꽓ꝏ귈녯쏶ꩠꅝHuber, 2001ꅞꅃ 궺ꗽꅁꖻ뷗ꓥ덺륌ꪾ쏑꒺둏꧊ꪺ꓀꩒ꯤꪾ쏑신늾ꪺ냝썄ꅁꑀ꿫맯ꪾ쏑늾신믙쎪ꪺ곣ꡳꅁꣃ꒣ꢬꕈꑆ룑결꛳ꪾ쏑꣣ꚳ쉈몢꧊ꅝStickyꅞꣃ뭐놡맒떲ꅁ뻉교쏸ꕈ꡴닎꓆ꚨ결ꯈ왛ꪺꪾ쏑ꅝPurvis et al., 2001; Szulanski, 1996ꅞꅃ싇뗛ꖻ곣ꡳ놴꿁ꪾ쏑걏꙰꛳꒺둏Ꙣꑵ땻깶뷆싸ꪺꑵꝀ놡맒꒤ꅁꚹ곣ꡳꪺꯘ쒳결ꅵꪾ쏑꒺깥꒣삳덑슲꓆결ꪽ놵ꪺꙝꩇ엞뿨ꅁ덯볋ꪺꓹ걱ꪾ쏑뭐뉻돵ꯈꩁꑵ땻깶ꪺ맪냈ꣃ꒣ꝫꙘꅝSchultze and Boland, 2000ꅞꅃꅶ낣ꭄ뿋ꢭ롧뻺뻣귓뫻귗륌땻ꅁꝟꭨꝙꭋ걏귓ꝏ 100
ꪺ녍깡ꑝ때ꩫꞹ뻣둹굺늧녠뇆낣ꪺ륌땻ꅃꗑ꧳덯뫘놡맒ꪾ쏑걏ꓱ룻꒣꧶덑뵳뵘ꚨ떲멣꓆ꪺꪾ쏑ꪫꗳꅁ꧒ꕈ릳Ambrosini and Bowmanꅝ2001ꅞꕄ녩륂ꗎꭄ떲멣꓆ꪺꓨꩫꅁ꣒꙰ꅇꓟ뒼쎸맏ꅝCognitive Mappingꅞ뮡걇ꅝStorytellingꅁꢣSwap et al., 2001ꅞꪺꓨꚡꅁꓞ뻉ꚨ귻녎쇴꧊ꪾ쏑꙰ꡒ걾꦳ꓹ꿫ꙡ덑ꕾ엣뱶ꕘ꣓ꅃ ꣤ꚸꅁ쏶꧳ꪾ쏑ꣳ뷕ꪺ냝썄ꅁꗽꭥꪺ곣ꡳꑷ롧녪뷕ꪾ쏑꣓랽꧒Ꙣꪺꛬ롭 ꅝHansen et al., 1999ꅞꅂꪾ쏑꓀ꝇ ꅝHansen, 2002; Wasko and Faraj, 2000ꅞ뭐ꪾ쏑룠쓀 ꅝBoland and Tenkasi, 1995ꅞ떥쒳썄ꅆ덺륌ꖻ곣ꡳ땯뉻ꅁ뉻돵ꯈꩁꑵ땻깶ꪺ뫻귗ꪾ쏑걏꒺둏Ꙣꫀ라놡맒꒤ꅁ꽓ꝏ걏늧녠뉻뙈ꪺ뇆낣꽁Ꙩ귓꒣Ꙑ굉뒺ꪺ녍띾ꫀ롳ꅁꕈ곛꒬뷕빁ꪺꙘꝀ볒ꚡꑾ꿠쒲냊ꅝEnactꅞ룳쎦곉ꅂ꓀뒲ꚡꪾ쏑ꪺ걹냊뭐면꓆ꅝStacey, 2000ꅞꅃꫀ라꒬냊꧊뭐룳쎦곉ꪺ겡냊ꑝ곰엣굮녎덯뫘걹냊꧊ꪾ쏑ꥷ결ꪫꗳꪺꝸ쏸ꯗꅆ뒫ꢥ꒧ꅁꪾ쏑꒣걏꣣엩ꪺ꙳Ꙣ꧳귓ꑈꫀ롳ꑗꅁꛓ걏꙳Ꙣ꧳귓ꑈ뭐ꫀ롳꒧뚡ꪺꛦ냊꒬냊꒧꒤ꅃꙝꚹꅁꪾ쏑ꪺ돐띳ꙁ뭳걏ꑀ뫘겡냊덳싪ꪺ삳륌땻ꅁ띳ꪺꪾ쏑걏녱ꑈ믚꒬냊꒤덑뻣Ꙙꑾ돐덹ꕘ꣓ꪺꅝStacey, 2000ꅞꅃ 돌ꯡꅁ쏶꧳ꪾ쏑ꙁꝑꗎꪺ냝썄ꅁ꒧ꭥꪺ곣ꡳꑷ롧놴끑륌삳ꗎꪾ쏑ꪺ냊뻷뭐ꙕ뫘ꪾ쏑ꙁꝑꗎꪺ놡ꩰ ꅝMarkus, 2001; von Krogh, 1998ꅞꅃꗑ꧳뉻돵ꯈꩁꑵ땻깶ꪺ뫻귗맪냈ꗧ꒺둏Ꙣꕢ뻉엩늣띾ꪺꟖ덴돐띳ꪺ늣띾꽓꧊ꅁꛓ낪곬늣띾Ꟗ덴엜냊ꅂ꒣덳쓲돐띳ꪺ꽓꧊ꅁ덹ꚨꪾ쏑ꗍꥒ뙧듁랥땵뭐ꟳ띳룪끔꡴닎료ꪾ쏑ꪺ곛쏶냝썄ꅃꪾ쏑ꗍꥒ뙧듁ꪺ랧꧀뒣뿴귌ꖿ뗸돌꣎꣥뵤ꪺ껉껄꧊뭐ꙁꝑꗎꪾ쏑ꪺꚳ껄꧊ꅁ닕슴ꖲ뚷궫띳뿅뙱ꣃꫡꓟꯤ끏뿽덯롧엧꧊ꪾ쏑ꪺ믹귈꧊ꅃ 101
덺륌ꪾ쏑꒺둏꧊꓀꩒ꅂ놡맒뻇닟뭐맪뷮꒤ꪾ뻥덯볋ꪺ뉺뷗ꅁꖻ뷗ꓥꯤ쏶꧳ꪾ쏑신늾ꅂꣳ뷕뭐ꙁꝑꗎ덯ꑔ귓쒳썄ꅁꑝ뒣뿴귌ꩠ띎꣬ꑈ믚랾덱뭐뻇닟ꪺ볒ꚡꅃ뛇닎ꪺꪾ쏑뫞뉺곣ꡳꑀꪽ녪뷕룪끔곬ꪺ궫굮꧊ꅁꗽ뙩ꪺ룪끔꡴닎뵔맪ꕩꕈ룳뙖껉ꅂꪺ궭꣮ꅁꚳ껄ꙡ듮ꓖ꒣ꖲ굮ꪺꑈ믚꒬냊ꅁꕈꛛ뻇닟ꪺꓨꚡꭐ뙩ꪾ쏑ꪺ신늾ꅂꪾ쏑ꣳ뷕뭐ꪾ쏑ꪺꙁꝑꗎꅁꢳ덴ꙡ닖뽮닕슴ꪺꪾ쏑룪늣ꕈ뱗뙩ꗸ띾ꪺ쑶ꪧꑏꅃ땍ꛓꅁꪾ륄ꪺ셠걏ꓱ귌꿠뮡ꕘꪺꙨꅝPolanyi, 1974ꅞꅁ덺륌ꖻ곣ꡳ엽귌뙩ꑀꡂ뉺룑ꅁ결꛳돐띳ꪺꪾ쏑뫞뉺꡴닎꒣꿠ꚳ껄ꣳꝕꑵ땻깶ꪺ룳쎦곉뫻귗맪냈ꅝMcDermott, 1999; Orlikowski, 2000; Orlikowski et al., 1995ꅞꅃ냲ꖻꑗꅁꪾ쏑뫞뉺귒뻉ꪺ랾덱뭐뻇닟볒ꚡ삳걏꒬냊ꛓ꒣걏꡴닎ꅁ늦뎺뭹ꢥ꧒꿠뛇륆ꪺꑵꝀꅂꫀ라뭐돐띳놡맒걏ꓥ꙲꧒때ꩫꓱ샀ꪺꅃ덯볋ꪺ땯뉻뒣뿴닕슴Ꙣ삳ꗎꪾ쏑뫞뉺꡴닎껉ꅁ꒣뛈뚷쏶ꩠ꧳곬ꪺ꽓뱸ꅂ뇆낣꒣ꝑꪾ쏑신늾ꪺ믙쎪ꕾꅁ쇙굮ꯘꗟ맪뷮ꫀ롳뭐돐덹꒬냊ꪺ볒ꚡꅁ떴ꭄꕈ꡴닎꣺ꕎ꒬냊ꅁꛓ걏ꕈ꡴닎꣫뽅ꫀ롳랾덱ꪺꫀ라ꯘ멣ꚡ뻇닟ꅃ ꖻ곣ꡳ끬시ꑵ땻깶ꪺ뫻귗맪냈땯뉻ꅁꅵꪫꗳꚡꅶ덯뫘ꅩKmꅪꪾ쏑뫞뉺볒ꚡꪺ끧ꯤ뭐삳ꗎ룪끔꡴닎ꪺ냝썄ꅁ쏶꧳ꑵ땻깶꒣쑀띎뇄ꗎꪾ쏑뫞뉺꡴닎ꪺ귬ꙝꅁ꒣뛈뚷ꑆ룑맯곬놵꣼뭐ꝟꪺ쒳썄ꕾꅁ쇙뚷꓀꩒ꑵ땻깶ꪺ뫻귗맪냈ꅃꖻ곣ꡳ땯뉻뫞뉺덯뫘꒺둏꧳ꓩ녠겡냊ꪺ놡맒ꪾ쏑ꅁ닕슴삳룓뇄ꗎꅵ꯷맏ꚡꅶꅩkMꅪꪺꪾ쏑뫞뉺볒ꚡꅁ냶빩겡아ꪺ맪뷮ꫀ롳ꣃ돐덹ꪾ쏑ꑵꝀ꒬냊ꪺ볒ꚡꅁꕈ꡴닎꣫뽅ꫀ롳ꛛ닕슴ꙡ꒬냊ꅁꛓ꒣걏ꕈ꡴닎꣺ꕎ꒬냊ꅃꖻ귓껗걏ꕈꕢ뻉엩늣띾결곣ꡳ맯뙈ꅁꙢ꒣Ꙑ곣ꡳ돵냬꒤ꦵ맪뷮뉺뷗맯ꪾ쏑신늾ꪺ뉺룑ꅃꅝBarley, 1996; Orlikowski, 2002; Tyre and von Hippel, 1997ꅞ 102
닄ꑔ론 맪냈띎뉛 ꖻ뷗ꓥꪺ곣ꡳ땯뉻ꕩ꣑ꕢ뻉엩뭐꣤ꕌ띾곉ꯤ꿁뇀냊ꪾ쏑뫞뉺ꪺ맪냈띎뉛ꅁ귌ꕈꪾ쏑ꪺ꒺둏꧊꓀꩒ꣃꯘ쒳ꅁꗸ띾뻉ꑊ쏾BKP덯깍꡴닎ꅝKm볒ꚡꅞ껉ꅁ덯뫘뫞뉺볒ꚡ뛈꿠신늾뭐ꙁꝑꗎꪾ쏑ꪫꗳꅝObjectꅞꅁ덺륌ꚳ꡴닎ꪺ꓀쏾ꅂ뻣뉺땻Ꟈ꧊ꪺꪾ쏑ꅁ뵔맪뭐꣒ꛦ꧊ꪺꭏ빩뱶Ꙍ뻷ꓩ녠뫻귗ꪺ맪냈꒬곛ꝫꙘꅁꕩꕈ뒣닕슴꿠ꑏꣃꭏꚳ꯹쓲꧊ꪺ쑶ꪧ쁵뛕ꅃ땍ꛓꅁ럭ꗸ띾귻ꑵ궱셻뷆싸ꅂ믝룳뎡ꅂ룳쎦곉곛꒬뷕뻣ꪺꙘꝀ볒ꚡꅁ꣒꙰ꅇ껗꣒료ꪺ뉻돵ꯈꩁꑵ땻깶ꅁꕌ귌꧒믝굮ꪺ걏ꕴꑀ뫘kMꪺꪾ쏑뫞뉺볒ꚡꅁ꙰ꚹ녪뷕맪낵ꅂ꒬냊ꑾꕩꕈ뽅샺ꕘ덯뫘ꕈ맪뷮결냲슦ꪺꪾ쏑ꅝPractice-Based Knowledgeꅞꅁꑝꑾꢬꕈ삳ꕉꟖ덴엜냊ꪺ늣띾놡맒ꅆꅃ 궱맯Ꟗ덴돐띳ꪺ낪곬늣띾ꅁꗍ늣덝돆뭐뭳땻ꪺꟳ띳덴ꯗꓩ띳ꓫ늧ꅁ럭귓ꑈ뭐닕슴궱맯덝돆뭳땻늧녠껉ꅁꑵ땻깶꒣ꓓꕩ꿠ꪽ놵삳ꗎ걊ꚳꪺꪾ쏑룪늣ꭋꕩꕈ룑ꡍ냝썄ꅁꖲ뚷덺륌꣣꒣Ꙑꪺ롧엧뭐꿠ꑏꪺꫀ롳ꚨ귻꯹쓲ꙡ꒬냊ꅁꑾ꿠꽂뉻ꕘꕩ뇆낣뭳땻늧녠냝썄ꪺ띳ꪾ쏑ꅃ꒣ꕩꦿ늤ꪺ걏ꖻ뷗ꓥ꒧ꭥꪺ꓀꩒뭐끑뷗ꅁꪾ쏑ꑵꝀ결ꑆ꣺녯덯뫘맪뷮꒤ꪾ뻥ꪺꪾ쏑ꅁꛦ냊녯덺륌낵꒤뻇ꅂ뻇꒤낵뭐ꗟꝙꪺ꒬냊ꅁꑾ꿠엩엧꣤꒤ꪺ뫫엨뭐덚슬ꅁ꣒꙰ꅇ깶ꓷ녡깻꯹쓲냑뭐ꕂ껻ꑊ맪뷮ꫀ롳ꅝcommunity of practiceꅞ꒤ꪺ겡냊ꅝBrown and Duguid, 1991; Lave and Wenger, 1991; Orlikowski, 2002ꅞꅃ 뒫ꢥ꒧ꅁꪾ쏑ꑵꝀ녱낵꒤뉺룑ꑆ놡맒ꕂ샲녯뿋ꢭꪺ롧엧ꅁ놵뗛ꑓ녱ꗟꝙ꒬냊꒤ꦼꚹ랾덱ꅂ덳떲ꕘꪾ쏑뫴떸ꅁ뻇닟ꖲ뚷냑뭐맪믚륌땻ꑾ꿠띐꣼롧엧ꅁꙢꦼꚹꙀꙐꯘ멣ꑕꩵ뗛꒣ꙐꪺꓨꙖ면꓆ꯡꑾ꽂뉻ꕘ띳ꪾ쏑ꅃꙝꚹꅁꖻ곣ꡳ껚뻚맪뷮꒤ꪾ뻥ꪺ뷗쉉ꓱ룻꣢귓꒽ꕱꪺꪾ쏑뫞뉺껗꣒ꅁ귌ꕈChipTestꪾ쏑뫞뉺맪냈결냲 103
슦ꅁ땯깩덯뫘ꅵꑰkꑪMꅩkMꅪ꯷맏ꚡꅶꪺꪾ쏑뫞뉺볒ꚡꅁꯘ쒳맪냈곉ꕈꚹ볒ꚡꣳ뷕ꅂ신늾뭐ꙁꝑꗎ놡맒ꪾ쏑ꕈ룑ꡍ맪냈꧊ꪺ냝썄ꅃ ꙝꚹꅁ귌ꯘ쒳닕슴삳ꕈ뮷뒺ꅝVisionꅞ꣓돐덹꒬냊ꪺ볒ꚡꅁ꣮굱ꚨ귻ꖲ뚷ꥷ듁냑뭐ꫀ롳겡냊ꅁꣃ굮ꡄ슲돸ꅂ뒣냝뭐Ꙟ삳ꪺ슲돦덗ꭨꅝRulesꅞꅁꭐ꣏ꫀ롳ꚨ귻꿠냷ꛛ닕슴ꅝSelf-Organizingꅞꅂ곛꒬뷨뫃ꅂ앇쏒뭐ꯤꅁꕈꑈ믚맯룜Ꝁ결ꪾ쏑신늾ꪺ룼엩ꅝCarrierꅞꅁ뮲ꕈꚳ껄ꪺ많뚤뽅쁹ꓨꚡꅝIncentiveꅞꅁꑾ꿠ꭐꚨꅝEnactꅞ룳쎦곉ꅂ꓀뒲ꚡꪾ쏑ꪺ걹냊뭐면꓆ꅃ꣒꙰ꅇꓨꕀꅂ붲썌낥ꅂꫴꟓꅝ2004ꅞꕈꗦ꧶ꚨꖻ뉺뷗뭐ꫀ라ꗦ뒫뉺뷗왛쉉뒣ꕘ맪냈ꪺ곣ꡳ띎뉛ꅁꚳ껄ꪺꪾ쏑뫞뉺걏닕슴믝롧ꗑ맪믚Ꝁ결ꅁ았냊닕슴ꚨ귻뒣ꛛ땯꓀ꪾ쏑ꪺ띎쑀꿠ꑏꅃꙝꚹꅁ귌Ꙣꯤꛒꪾ쏑ꪺ신늾ꅂꣳ뷕뭐ꪾ쏑ꪺꙁꝑꗎ떥ꑔ귓ꪾ쏑뫞뉺쒳썄ꯡꅁ링룕맯맪냈곉뒣ꕘꕩ꿠ꪺꪾ쏑뫞뉺띎뉛ꅃ ꑀꅂ뮷뒺ꅝVisionꅞꅇ돐덹꒬냊ꪺ볒ꚡ 궺ꗽꅁ뮷뒺ꓞ뻉닕슴꧒ꚳꪺꪾ쏑뫞뉺Ꝁ결ꅁꢺ믲닕슴걏삳룓닖뽮ꪾ쏑룪랽ꅈ쇙걏삳룓돐덹꒬냊ꪺ볒ꚡꥏꅈ맪냈ꑗꅁꖻ곣ꡳꯘ쒳닕슴뚷궫띳ꯤꛒꕈ꡴닎닖뽮돌꣎꣥뵤ꅝBest Practiceꅞꪺ빁ꗎ놡ꩰꅁꓗ꣤뫞뉺놡맒ꪾ쏑껉삳ꕈ돐덹꒬냊ꪺ볒ꚡꝀ결ꪾ쏑뫞뉺ꪺ뮷뒺ꅃ맪뷮꒤ꪺꪾ뻥왛쉉뮡ꧺꪾ쏑걊꒣걏ꪫꗳꅁꑝ때ꩫ꣣엩꙳꧱Ꙣ귓ꑈꪺꢭꑗꅁꛓ걏꒺둏꧳ꑈ뭐ꑈ꒧뚡ꪺꛦ냊뭐꒬냊꒤ꅆꙝꚹꅁꪾ쏑ꪺ돐띳걏ꑀ뫘덳싪ꛦ냊뭐Ꙟꪺ륌땻ꅁꪾ쏑걏녱ꑈ믚꒬냊꒤덑돐덹ꕘ꣓ꪺꅝStacey, 2001ꅞꅃ럭ꑈ믚꒧뚡ꪺ맯룜ꓨꚡ쏶ꭙ볒ꚡ꒣Ꙑ껉ꅁ둎라꽂뉻ꕘ꒣Ꙑꪺ띳ꪾ쏑ꅁꑝ둎걏뮡ꅁ닕슴ꪺꪾ쏑룪늣꒺둏꧳ꚨ귻꒧뚡ꪺ쏶ꭙ볒ꚡ꒤ꅁ꧒ꕈ럭꒬냊ꪺ쏶ꭙ볒ꚡ덑돐ꗍ랴럀껉ꅁ꒺둏ꪺꪾ쏑ꑝ라쁈꒧덑돐ꗍ랴럀ꅃꙝꚹꅁ맪냈ꑗ닕슴ꪾ쏑뫞뉺ꪺ 104
뮷뒺삳룓ꕈ겡냊볒ꚡꭐ뙩귓ꑈꙢꙡꪾ쏑ꅝLocal Knowledgeꅞꪺꗦ걹뭐ꙘꝀꅁꙢ꒬냊꒤곛쏶ꪺꪾ쏑ꫀ롳라ꛛ땍ꙡꕛꑊꅁꙢꦼꚹ꣫뽅ꪺ돵냬꒤ꢳ덴ꭐꚨꅝEnactꅞ뉻Ꙣ뭐륌ꕨ롧엧ꪺꗦ뿹ꅁ뙩ꛓ덳떲ꚨꚳ껄ꪺꪾ쏑뫴떸ꅃ ꑇꅂ덗ꭨꅝRulesꅞꅇꕈ슲돦ꪺ덗ꭨꓞ뻉겡냊 닕슴덺륌ꯘꗟ덗ꭨꕩꕈ뱶암ꚨ귻ꪺꑵꝀ뭐ꢤꛢ쏶ꭙꅁ덺륌떲멣ꅂ닟꧊뭐ꛦ결ꑝ둎쁈꒧엜ꑈ믚꒬냊뭐랾덱ꪺ볒ꚡꅝBourdieu, 1998ꅞꅃꑪKꑰmꅩKmꅪ볒ꚡꪺ덗ꭨ걏굮ꡄ닕슴ꚨ귻녎귓ꑈꪺ꒺쇴ꪾ쏑ꕾ엣꓆ꅂ뫫럒ꅂ꓀쏾ꣃ쁸꙳ꚨ결닕슴ꪺ돌꣎꣥뵤ꅝBest Practiceꅞꅆ땍ꛓꅁꑰkꑪMꅩkMꅪ볒ꚡꪺ덗ꭨ걏꿠냷ꭐ냊ꪾ쏑겡꓆ꪺ륌땻ꅝKnowledge Enable Processꅞꅆꙝꚹꅁ닕슴맪냈ꑗꕩꕈ꣮굱슲돦ꪺ덗ꭨ꙰ꑕꅇꅝ1ꅞꚨ귻ꖲ뚷ꥷ듁냑뭐ꫀ롳ꪺ겡냊ꅁꅝ2ꅞ륷ꗽ덝ꥷꡃꚸꫀ롳겡냊ꪺꕄ썄ꅁꣃ뚷ꗽꥷ돸ꝩꅝꝙꪾ쏑뒣꣑ꅞꅁꅝ3ꅞ돸ꝩꅝꪾ쏑뒣꣑ꅞꑝ뚷ꗽ럇돆슲돸룪껆ꅁ냑뭐ꑝ뎣굮뒣냝ꅂ뷨뫃ꅂ끑뷗뭐Ꙟ삳ꅁꅝ4ꅞ귓ꑈꙢꫀ롳겡냊ꪺ꧒ꚳꫭ뉻뎣ꙃꑊ꙾ꯗꛒ셚뭐빅ꪺꖲ굮뇸ꗳꅃ닕슴덺륌슲돦ꪺ덗ꭨ샧덹ꪾ쏑ꗦ걹ꪺ돵냬ꅁꕈꑈ믚뚡ꪽ놵ꪺ놵쒲ꅂꛛ땍ꑦ뭹ꪺ맯룜ꅂ끑뷗뭐ꣳ냓ꪺꓨꚡꅁꭐꚨꚨ귻ꦼꚹꕈꙘꝀ뭐쑶ꪧꓨꚡꙀꙐꯘ멣ꪾ쏑ꅁ덺륌덯뫘ꫀ라ꯘ멣ꪾ쏑ꪺ륌땻ꅁꚨ귻라덶몥닟멄꧳꒬냊ꣃꚨꭈꗴ뭻Ꙑ띐ꅃ ꑔꅂ룼엩ꅝCarrierꅞꅇꕈꪾ쏑ꑵꝀꖻꢭ결ꕄ굮ꪺ룼엩 룳믢냬ꪺ신늾ꅂꣳ뷕뭐ꙁꝑꗎꪾ쏑뎣믝굮Ꙙ빁ꪺꪾ쏑룼엩ꅁ둃꒶삳룓걏ꑈ쇙걏꡴닎ꥏꅈꑪKꑰ mꅩKmꅪ볒ꚡ걏ꕈꪾ쏑뫞뉺꡴닎ꅝKMSꅞ결ꕄ굮ꪺ룼엩ꅁꣃꕈ꡴닎꧒쁸꙳ꪺ꒺깥Ꝁ결룳쎦곉ꪺꪾ쏑ꪫꗳꅝboundary objectsꅞꅁ삳ꗎꪾ쏑뫞 105
뉺꡴닎ꕩꕈ룳뙖ꙡ뉺ꅂ껉꧒ꚨꪺ쎦곉ꅁꣃ듮ꓖ꒣ꖲ굮ꪺꑈ믚꒬냊둎꿠신늾ꅂꣳ뷕뭐ꙁꝑꗎꪾ쏑ꅆ땍ꛓꅁ굙굮신늾ꅂꣳ뷕뭐ꙁꝑꗎ맪뷮꒤ꪾ뻥ꪺꪾ쏑ꅁ둎ꖲ뚷ꕈꑈꫀ롳Ꝁ결룳쎦곉ꪺ꒤꒶ꅝBoundary Spannerꅞꅁꑝ둎걏ꑰkꑪMꅩkMꅪ볒ꚡ꒤ꕄ녩덺륌꒬냊볒ꚡꅁ싇ꝕ꓀겡냊ꕈꑈꝀ결신늾룳뙖쎦곉ꪾ쏑ꪺ룼엩ꅃ ꕼꅂ뽅쁹ꓨꚡꅝIncentiveꅞꅇ많뚤ꪺ뽅쁹ꓨꚡ 볺꣮ꯗ뭐멡앁띐뵔맪ꕩꕈ릪쁹귻ꑵ쑭ꕘꛛꑶꪺ껖ꓟꪾ쏑ꅁ삳룓걏ꗎ귓ꑈ볺쇙걏많뚤뽅쁹ꪺꓨꚡꥏꅈ굙닕슴ꑀꣽꙡ녪뷕귓ꑈ꓆ꪺ볺꣮ꯗ뭐뙱꓆ꪺ볐ꅁ쏸ꝋ라덹ꚨ귓ꑈ굞뚯ꪺ둣꧊쑶ꪧꅁꕂ늣ꗍ꒣ꖲ굮ꪺꪾ쏑ꪫꗳꅃꙢ귌ꪺꗐ뎥던뷍꒤ꅁꑝꗘ례ꕢ뻉엩뭳덹꒽ꕱ궱셻ꪾ쏑ꪫꗳꗆ생ꪺ냝썄ꅁꟳ셖ꪺ걏ꅁꕌ귌ꕇꞹꗾꦿ뗸ꪾ쏑꒺둏꧊ꪺ냝썄ꅁ결ꑆꟖ덴닖뽮ꪾ쏑ꓥꗳꕈ륆ꚨ볆뙱ꪺꗘ볐ꅁ돦ꓨ궱녪궢ꑵ땻깶녎꣤ꪾ쏑뵳뵘꣬꡴닎꒤ꕈꭋ엽ꑪ깡꓀ꅁ덯볋ꪺ륃삸ꕎ믹ꓓ꧹뙑ꑆꅁ녱ꑀꛬ꣼던ꑵ땻깶ꪺ뎯굺ꭋꕩꕈꑆ룑멁ꪺ쑙궫꧊ꅇ ꒽ꕱ뇀냊ꪾ쏑뫞뉺껉ꅁ녪궢굮ꡄ귌뱧ꑕ”롧엧”ꪺꝀꩫꅁ꒣뛈껶뙏귌ꪺ껉뚡ꅁꑝ라릪쁹귌뙩ꛦꅵꫭ궱ꅶꪺꪾ쏑꓀ꅃ뉻Ꙣ귌ꑷ롧ꪾ륄꙰꛳ꪱ삸ꅁ귌결ꑆ륆ꚨ꧒굮ꡄꪾ쏑ꪺ볆뙱ꅁ귌ꡃꓑꕩꕈꗎ냅ꅝ뷆뭳ꅞꅂ뙋ꅝ뙋ꑗꅞꪺꓨꚡꅁꟖ덴돐덹ꕘꑀ꣬꣢귓ꪾ쏑꒺깥ꅁ놵ꑕ꣓ꪺꪱꩫ걏귗릢ꝁꪺ쏶쇤꙲ꅁ꣏꣤ꟳꑀ꿫꓆ꅁꙐ껉ꅁ뫉ꕩ꿠ꙡꕛꑊ덜Ꙩ뙗덳떲ꅁꢺ믲ꝁ뒣꣑ꪺꪾ쏑ꅁꙢ꡴닎ꑗ둎라꒣쉟덑띪둍ꑝ라ꚳꯜ낪ꪺ쉉빜뉶ꅃ Ꙣꖻ곣ꡳ꒤ꅁ뫻귗ꑵꝀꪺ맪뷮륌땻걏믝굮Ꙩ귓ꪾ쏑ꫀ롳ꅁꕈ많뚤ꙘꝀꅝTeam Workꅞꓨꚡꞹꚨ녍껗ꅁꣃ꒣빁Ꙙ볺쁹쑭귓ꑈꪾ쏑ꪺ굞뚯ꕄ롱ꅝIndividual Workꅞꅆꛓꅁꑀ뙽ꥬ닕슴녎ꪾ쏑뫞뉺뭐뫞뉺꣮ꯗ곛떲Ꙙꅁꗽꕈ엩꣮ꑏ뙱녪궢귻ꑵ냑뭐ꫀ롳겡냊ꅁꣃꕈꛛ땍맯룜ꪺꓨꚡ뙩ꛦꫀ라꓆ꪺꪾ쏑신늾ꅁꙁ뮲ꕈ많뚤뽅쁹ꪺꓨꚡꅁ몥몥Ꙣꫀ롳겡냊꒤ꭋꚨꑀ뫘많뚤뻇닟ꪺ닟멄ꅃ꿷녎ꅵꪫꗳꚡꅶꅂꑪK 106
ꑰmꅩKmꅪ뭐ꅵ꯷맏ꚡꅶꅂꑰkꑪMꅩkMꅪ꣢뫘ꪾ쏑뫞뉺볒ꚡꅁꙢ맪냈ꑗꪺ뇀냊ꓢꩫ뻣뉺ꚨ꙰ꫭ6-2꧒ꗜꅃ ꫭ6-2ꅇꅵꪫꗳꚡꅝKmꅞꅶ뭐ꅵ꯷맏ꚡꅝkMꅞꅶ꣢볒ꚡꪺ맪냈ꯘ쒳 볒ꚡ ꅵꪫꗳꚡꅶꪾ쏑뫞뉺볒ꚡ ꅵ꯷맏ꚡꅶꪾ쏑뫞뉺볒ꚡ 뮷뒺 ꕈ꡴닎닖뽮돌꣎꣥뵤ꅝBest ꕈ겡냊볒ꚡꭐ뙩귓ꑈ꓆ꪾ쏑ꪺꗦꅝVisionꅞ Practiceꅞꅃ 걹뭐ꙘꝀꅝLocal Knowledgeꅞꅃ ꕈꪾ쏑뫞뉺꡴닎ꅝKMSꅞ결ꕄ굮ꕈꪾ쏑ꫀ롳ꪺ꓀겡냊결꒬냊볒룼엩ꪺ룼엩ꅁꣃꕈ꡴닎Ꝁ결룳쎦곉ꪺꚡꅁꑝ둎걏ꕈꑈ결ꕄ굮ꪺ룼엩ꅁꅝCarrierꅞ ꪾ쏑ꪫꗳꅝboundary objectsꅞꅁꭋꕈ신늾룳뙖쎦곉ꪺꪾ쏑ꅃ ꕩꕈ듮ꓖ꒣ꖲ굮ꪺꑈ믚꒬냊ꅃ n 닕슴덺륌ꑈ결ꪺꝖꑏ덂뉺ꅂ꓀n 닕슴덺륌ꑈ믚놵쒲ꪺ겡냊ꅁꕈ쏾ꅂꕛ귈뭐뫫뵯꓆ꪺꓨꚡꯘ멣ꛛ땍맯룜ꅂ끑뷗ꅂꣳ냓ꪺꓨꪾ쏑ꅃ ꚡꅁ뙩ꛦꫀ라꓆ꪺꗦ뒫ꪾ쏑ꅁ덗ꭨꅝn 릪쁹귻ꑵ녎ꪾ쏑ꧢ뙈꓆ꅂꕨ놡ꦼꚹꕈꙘꝀ뭐쑶ꪧꓨꚡꯘ멣Rulesꅞ 맒꓆ꯡꅁꕈ뚰꒤ꚡꪺKMS신ꪾ쏑ꅃ 늾뭐ꙁꝑꗎꪾ쏑ꅃ n 덯뫘ꫀ라ꯘ멣ꪺꪾ쏑꽁ꫀ롳꒧뚡ꪺ꒬냊ꅂꭈꗴꙗ뇦ꪺꯘꗟꅃ 볺륓꣮ꯗ 릪쁹굞뚯ꕄ롱ꪺ귓ꑈ뽅쁹 릪쁹ꫀ롳ꙘꝀꪺ많뚤뽅쁹 n ꯘ멣룪끔꡴닎ꅁꝀ결룪끔꓀n 돐덹ꑈ믚꒬냊볒ꚡꅁꝀ결ꫀ롳닕슴뻉ꑊꪾꪺꖭꕸꅃ 랾덱뭐덳떲ꪺꖭꕸꅃ 쏑뫞뉺볒ꚡn 릪쁹귓ꑈ쑭ꪾ쏑ꪺꓨꚡꅃ n 릪쁹많뚤꓀뭐ꙘꝀꪺꓨꚡꅃ ꪺꝀ결 n ꥷ귓ꑈ꿠ꑏꪺ볺쁹놹걉ꅃ n ꕈ롳엩삣ꑏ녎꓀겡냊엩꣮꓆ꅁ릪쁹롳엩ꙮꪺ꒬냊ꅃ ꪾ쏑ꪺꕛ귈덺륌꡴닎ꪽ놵삳ꗎꑷ롧ꯘ멣ꪺ걊덺륌ꑈ믚꒧뚡ꪽ놵ꪺ끑뷗뭐롧엧걹땻ꚳꪾ쏑ꅃ ꪺ곛꒬덳떲ꅁ뙩ꛓꯤꕈꯘ멣띳 ꪾ쏑ꅃ 룪껆꣓랽ꅇ ꖻ곣ꡳ뻣뉺 107
닄ꕼ론 떲뷗 ꖻ뷗ꓥ곣ꡳ룳뙖쎦곉ꪺ늧녠뇆낣맪냈뭐닕슴신늾뫻귗ꪾ쏑ꪺ뫞뉺볒ꚡꅁ땯뉻꣢뫘ꪾ쏑뫞뉺ꪺ볒ꚡꅁ덯맯ꪾ쏑뫞뉺ꅝKMꅞ뭐곬꣏ꗎꅝTechnology Useꅞ믢냬뒣꣑ꚳ띎롱ꪺ뉺뷗뭐맪냈띎뉛ꅝ붲뒰꽅ꅂꟵ뱹ꅂ싅떵냳ꅁ2004ꅞꅃ닄ꑀꅂꖻ곣ꡳꯘ쒳럭닕슴궱셻Ꟗ덴돐띳ꪺ늣띾놡맒껉ꅁ뇽ꑆ룑ꪾ쏑ꑵꝀ맪뷮꒤ꪾ뻥ꪺꪾ쏑ꅁꪾ뻥꽁꯹쓲쏤낵ꅝDoingꅞꅂ쏤뻇ꅝLearningꅞꅂ쏤꒬냊ꅝInteractingꅞꑔꗦ듀떲ꪺ륌땻ꅁꚹ껉ꅵꑰkꑪMꅩkMꅪ꯷맏ꚡꅶꪺꪾ쏑뫞뉺볒ꚡꑾ꿠ꝫꙘꅝConsistent Withꅞꑵ땻깶맪냈ꑗꪺꪾ쏑믝ꡄꅃ 닄ꑇꅂꖻ뷗ꓥ궫띳뉺룑ꪾ쏑ꮬ닕슴ꪺ띎롱ꅁ닕슴ꪾ쏑돐덹ꪺ걹땻ꑷ롧녱ꕈ꒽ꕱ결냲슦ꅝFirm-Basedꅞ신꓆결ꕈꫀ롳결냲슦ꅝCommunities-Basedꅞꪺ볒ꚡꅝLee and Cole, 2003ꅞꅁꙝꚹꅁ녱ꖻ뷗ꓥꪺ룳쎦곉뫻귗맪냈ꑝ뮡ꧺꅁꪾ쏑ꮬ닕슴결ꑆꭐ뙩ꪾ쏑녋뚰ꪺ걹냊ꅁ닕슴ꪺ떲멣삳뷕뻣결ꕈꫀ롳결냲슦ꪺꚳ뻷ꚡꅁꛓꭄ꣼꣮꧳ꥷꕜ꿠ꮬ멁ꪺ닕슴떲멣ꅝKellogg et al., 2006ꅞꅃ 닄ꑔꅂꖻ뷗ꓥꗧ뒣ꕘ꙰꛳땯깩ꕘꑀ깍ꚳ껄뫞뉺꒺둏ꪾ쏑뭐꽂뉻놡맒ꪾ쏑ꪺ맪냈ꪺꓨꩫꅂ덗ꭨ뭐뫞뉺ꛦ냊ꅆ닕슴삳ꕈ돐덹꒬냊ꪺ볒ꚡ결뮷뒺ꅝVisionꅞꅁ덗ꥷꫀ롳ꚨ귻뚷ꥷ듁냑뭐슲돸ꅂ뒣냝ꅂꙞ삳ꅂ뚰엩앇쏒뭐ꯤꪺ덗ꭨꅝRulesꅞꅁ륂ꗎꫀ롳뚡ꛛ닕슴겡냊Ꝁ결룑얪뉻뙈ꅂ꓀띎롱ꅂ신늾ꪾ쏑뭐ꪾ쏑ꛪ덳ꪺ룼엩ꅝCarrierꅞꅁꣃ덺륌많뚤겡냊뭐많뚤뽅쁹ꓨꚡꅝIncentiveꅞꅁꭐꚨꅝEnactꅞ룳쎦곉ꅂ꓀뒲ꚡꪾ쏑ꪺ걹냊뭐면꓆ꅝStacey, 2000ꅞꅃꑗ굺ꪺ뉺뷗뭐맪냈띎뉛엣땍꒣Ꙑ꧳ꕈ닕슴꿠ꑏ결냲슦ꪺ뷗쉉ꅁ꽓ꝏ녪뷕닕슴뚷ꕈ닖뽮ꪾ쏑룪랽결꣤뮷뒺ꅁ덺륌뽅쁹꣮ꯗ뛬귓ꑈ꿠ꑏꕄ롱ꅁꑀꣽꙡ굮ꡄꪾ쏑ꑵꝀ뵳뵘돌꣎꣥뵤ꅁꣃꕈ결룪끔꡴닎ꕩ 108
ꕈ꣺ꕎꫀ라꒬냊ꛓꚨ결룳쎦곉신늾ꪾ쏑ꪺꚳ껄룼엩ꅃꖻ귓껗곣ꡳ녱맪뷮왛쉉놴꿁땯뉻ꅁꚳ껄ꪺꪾ쏑뫞뉺볒ꚡ삳걏돐덹꒬냊ꪺ볒ꚡꛓ꒣걏닖뽮ꪾ쏑룪랽ꅁꟳ걏많뚤ꪺꙘꝀꛓ꒣걏귓ꑈ꿠ꑏꪺ깩뉻ꅃ 닄ꕼꅂ쏶꧳곬ꪺ꣏ꗎꅝTechnology Useꅞꅁ덺륌ꖻ곣ꡳ뒣뿴닕슴걏ꝟꑷ롧륌듧꣏ꗎꪾ쏑뫞뉺꡴닎ꅁ덯ꕏ귌뙩ꑀꡂꑆ룑결꛳돐띳ꪺꪾ쏑뫞뉺꡴닎꒣꿠ꚳ껄ꙡꣳꝕꑵ땻깶ꪺ룳쎦곉뫻귗맪냈ꅝMcDermott, 1999; Orlikowski et al., 1995ꅞꅃ냲ꖻꑗꅁꪾ쏑뫞뉺삳걏돐덹꒬냊ꛓꭄꕵꚳ꡴닎ꅁ귌꣏ꗎꪾ쏑뫞뉺꡴닎껉ꅁ꒣뛈뚷쏶ꩠ꧳곬ꪺ꽓뱸뭐뇆낣꒣ꝑꪾ쏑신늾ꪺ믙쎪ꕾꅁ쇙굮ꯘꗟ맪뷮ꫀ롳뭐돐덹꒬냊ꪺ볒ꚡꅁꕈ꡴닎꣫뽅ꫀ롳ꛛ닕슴ꙡ꒬냊ꅁ떴맯꒣걏ꕈ꡴닎꣺ꕎ꒬냊ꅃꖻ귓껗곣ꡳꑝ놴꿁ꪾ쏑신늾ꪺ냝썄뭐뗻꛴룪끔꡴닎ꪺꭝ궭ꅃ 닄꒭ꅂ겡아ꪺꪾ쏑ꫀ롳ꅝknowledge communityꅞꖿ걏ꯜꙮꪺꅵ꯷맏ꚡꅶꪺꪾ쏑신늾볒ꚡꅁ덺륌ꭄꖿꚡ썐뒲ꪺ닕슴떲멣ꅁ닕슴삳떹꒩ꫀ롳빁럭ꪺ땊뱻ꅂ꣫뽅ꅁ녱꒣Ꙑꢤꯗꪺꯤ뫻ꦼꚹꪺ맯룜ꅁ뵔맪ꕩꕈꯘ멣ꪾ쏑ꫀ롳ꪺ돐덹ꑏꅁꣃꭐꚨꫀ롳ꚨ귻ꪺꙀꙐ면꓆ꅁꑝꕩ돐덹ꕘꫀ롳녍쓝ꪺꪾ쏑ꅃ덯볋ꪺꝀ결ꑝꚳꝕ꧳놡맒ꪾ쏑ꪺ돐덹ꅂ신늾뭐ꙁꝑꗎꅝ뛀뫻ꅁ2003ꅞꅃ꣒꙰ꅇꑵ땻깶뒶륍ꑝꚳꭄꖿꚡꪺ뭅라ꕈ꒬덱끔꺧ꅁꕵ걏ꗘꭥꑪ뎡꓀ꪺ닕슴쇙ꖼ꿠ꚳ껄ꪺ냶빩뭐롧샧ꪾ쏑ꫀ롳ꅃ 돌ꯡꅁ쏶꧳ꖻ뷗ꓥꯡ쓲곣ꡳꓨꙖꪺꯘ쒳꙰ꑕꅃ닄ꑀꅂ녎ꪾ쏑ꪺ꒺둏꧊꓀꩒륂ꗎ꧳꣤ꕌꪾ쏑ꮬ늣띾ꅁ놴끑뻉ꑊꪾ쏑뫞뉺껉꧒ꦵꪺ쒳썄ꅁ꣒꙰ꅇꗍꪫ곬뭐덮엩늣띾ꅃ닄ꑇꅂꯡ쓲곣ꡳꑝꕩ꓀꩒뭐ꓱ룻꒣Ꙑ늣띾료ꪾ쏑꒺둏꧊ꪺꮬ멁ꅁ꣒꙰ꅇ 109
압냝ꩁ냈띾Ꙣꪾ쏑꙰뭻ꪾꪺ왛쉉ꑕꅁꕩ뭐ꖻ뷗ꓥꚨꑀ귓ꚳꗎꪺ맯ꓱ냲슦ꅝHansen et al., 1999ꅞꅃ닄ꑔꅂ궱맯꯹쓲돐띳뭐뫫뵯꓆ꪺꕢ뻉엩덎껉ꅁ녍띾ꪾ쏑뒲ꝇ꧳꓀뒲ꪺꫀ롳ꅁꕂ꒺둏Ꙣ룳쎦곉ꪺ뫻귗맪냈럭꒤ꅁ덯귓쇍뛕녎띕ꕛꧺ엣ꙁꕛꑗ늣띾뽅꽐ꪺ쑶Ꙙ쏶ꭙꅁꟳ곰엣ꕘ띳ꪺꪾ쏑뫞뉺쒳썄ꅁ꣒꙰ꅇꪾ쏑ꫀ롳꒧뚡ꪺ뷄곰뫞뉺뭐쑶Ꙙ쏶ꭙꪺ곣ꡳꅃ닄ꕼꅁ귈녯ꩠ띎ꪺ걏ꅁ굙녱뷆싸뉺뷗ꅝComplexity Theoryꅞꪺ왛쉉꓁ꑊ덯볋냊멁꽂뉻ꪺ룳쎦곉뫻귗맪냈ꅁ맯꧳뫞뉺ꪾ쏑면뙩ꪺ냊ꑏ라걏꒰믲녎ꕩ뒣꣑띳ꪺꢣ룑ꅃ돌ꯡꅁꖻ곣ꡳꑝꥉ삳뻇뱂녠ꭩꅂ뎯ꓬꗍꅂ쇂꙰뇶ꅝ2005ꅞ귓껗곣ꡳꪺꯤꅁ뻇덎곉뚷뉠ꑊ놴끑ꣃ뒣꣑맪냈곉ꅵ삳룓꙰꛳떲Ꙙꪾ쏑뫞뉺ꅝKnowledge Managementꅞ꣓뇀냊닕슴뻇닟ꅝOrganizational LearningꅞꅶꅁꙐ껉ꑝꣳꝕꗸ띾륂ꗎ싅껼떦늤ꅝBlue Ocean Strategyꅞꪺꯤ뫻엞뿨ꅁ녎ꪾ쏑신뒫결귝압ꚨꖻꥍ뭐압ꯈꙀꙐ돐덹띳믹귈ꪺꝑ뺹ꅃ 110
냑 ꛒ ꓥ 쑭 ꑀꅂ꒤ꓥ뎡꓀ꅇ 1. ꓨꕀꅂꩌ쑒깓ꅁꅝ2005ꅞꅃꅵ냑뭐곬녍껗뱴냓꒧닕슴뻇닟ꅂꫀ라룪ꖻ뭐덎늾신꒧맪쏒곣ꡳꅶꅁ뫞뉺뻇돸ꅁ닄ꑇꑑꑇꣷ닄ꑔ듁ꅁ궶 295-315ꅃ 2. ꓨꕀꅂ붲뉑뇹ꅂ쎹꙰ꅁꅝ2005ꅞꅃꅵ녱ꪾ쏑ꖫ돵껄뉶왛쉉놴끑닕슴ꪾ쏑꒧돐덹ꅶꅁ꒤ꑳ뫞뉺뗻뷗ꅁ닄ꑑꑔꣷ닄ꑔ듁ꅁ궶695-720ꅃ 3. ꓨꕀꅂ붲썌낥ꅂꫴꟓꅁꅝ2004ꅞꅃꅵ띳늣ꭾ뙽땯많뚤ꪾ쏑꓀꒧곣ꡳꅇꗦ꧶ꚨꖻ뉺뷗뭐ꫀ라ꗦ뒫뉺뷗꒧뻣Ꙙ꧊왛쉉ꅶꅁ곬뫞뉺뻇ꕚꅁ닄ꑅꣷ닄ꕼ듁ꅁ궶67-100ꅃ 4. Ꟶ껑걆ꅂꝤꡱ쓵ꅂ쇂꙰뇶 쒶뗛ꅁꅝ2005ꅞꅃꪾ쏑뫞뉺㨠뉺뷗뭐맪냈ꅁ돁껦쎹ꅄꟆ몸ꕘꪩꅃ 5. ꥼ멡ꙷ 쒶ꅁꅝ2001ꅞꅃ귓껗곣ꡳꅁRobertꅁCase Study Researchꅁꖰ뒼ꓥ꓆띾ꚳ궭꒽ꕱꅃ 6. 굊�곀 쒶ꅁꅝ2004ꅞꅃꗸ띾돐띳ꪺ솳뇛ꅁ뎥꒤궧ꚸ궦ꅂꛋ꒺ꖰ낪ꅁꗸ띾돐띳ꪺ솳뇛ꅁ꒤냪ꗍ늣ꑏ꒤ꓟꅃ 7. 뛀뫻 쒶ꅁꅝ2003ꅞꅃ맪뷮ꫀ롳뇀냊뻇닟ꮬ닕슴꒧뷼ꅁ럅껦ꅂ돁ꕎ뿑ꅂ걉굀뱷ꅁꓑꑕ뮷ꢣꕘꪩꗷꚳ궭꒽ꕱꅃ 8. 뱂녠ꭩꅂ뎯ꓬꗍꅂ쇂꙰뇶ꅁꅝ2005ꅞꅃꅵ꙰꛳떲Ꙙꪾ쏑뫞뉺뇀냊ꗸ띾닕슴뻇닟ꇐꕈ늱빬꒽ꕱ결꣒ꅶꅁ늣띾뫞뉺뻇돸ꅁ닄꒻ꣷ닄ꑀ듁ꅁ궶 61-71ꅃ 9. 붲뒰꽅ꅂꟵ뱹ꅂ싅떵냳ꅁꅝ2004ꅞꅃꅵꪾ쏑뫞뉺룴깼맏ꅇꑀ귓뻣Ꙙ꧊ꪺ띳볒ꚡꅶꅁ늣띾뷗뻂ꅁ닄꒻ꣷ닄ꕼ듁ꅁ궶 47-74ꅃ 10. 붲뒰꽅ꅂ뎯ꕩꅁꅝ2002ꅞꅃꅵ뷨꓆곣ꡳꙢ뫞뉺곣ꡳꑗꪺ삳ꗎꉷꑔ귓귓껗ꪺ뮡ꧺꅶꅁ냓뫞곬ꥵꕚꅁ닄ꑔꣷ닄ꑀ듁ꅁ궶 43-5?ꅃ 11. 싅떵냳ꅁꅝ2000ꅞꅃꪾ쏑뫞뉺꡴닎ꯘ멣꒧귓껗곣ꡳꅁ꒤ꑳꑪ뻇ꗸ띾뫞뉺곣ꡳ꧒ꖼꕘꪩ꒧뫓ꑨ뷗ꓥꅃ 111
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슲뻺?ꥭꙗꅇꟵ뱹??ꕘꗍꙡꅇꕸ왗?낪뚯뾤?멘ꑳ십??뻇뻺ꅊ??냪ꗟꗦ덱ꑪ뻇?ꑵ띾ꑵ땻뭐뫞뉺뻇꡴?뻇ꑨ??냪ꗟ꒤ꑳꑪ뻇?ꗸ띾뫞뉺곣ꡳ꧒?뫓ꑨ??냪ꗟ꒤ꑳꑪ뻇?ꗸ띾뫞뉺뻇꡴?돕ꑨ??롧뻺ꅇ†??낪굢곬ꑪ뻇?냪믚뙔꧶꡴?솿깶ꅝㄹ㤷⸸?㈰〶⸶ꅞ??뗛Ꝁꅇ??(A) 듁ꕚ뷗ꓥ 1. Hsiao, ., Stephen . Tsai, . Leeꅝ,ꅞ, The Problem of Embeddedness: Knowledge Transfer in Knowledge Management SystemsꅁOrganization studiesꅁAccepted on June 03, 2005 (NSC 91-2522-S-110-005) 2. Tsai, Stephen ., . Lee, . Lee,ꅝꅞ, Knowledge Management meshing with work Practices: A Case Study Exploring ASE's Knowledge Communities., Industrial Management & Data Systems, Accepted on April 14, 2005(NSC 91-2522-S-110-005) 3. 붲뒰꽅ꅁꟵ뱹ꅁ싅떵냳ꅁ2004ꅁꪾ쏑뫞뉺룴깼맏ꅇꑀ귓뻣Ꙙ꧊ꪺ띳볒ꚡꅁ늣띾뷗뻂ꅁ6(4): 47-74ꅃ (B) 곣끑라뷗ꓥ 1. Ruey-Lin Hsiao, Stephen Tsai, Ching-Fang Lee, 2006. Sharing knowledge across boundaries: Boundary-spanning practices and knowledge transfer problems, The 22nd European Group for Organizational Studies Colloquium, July 6 - 8, Bergen, Norway. 2. 붲뒰꽅ꅁꟵ뱹ꅁꚶ냻뗗ꅁ(2005)ꅁ룳쎦곉ꪺꑵꝀ맪냈ꅇꪾ쏑ꪺꣳ뷕ꅂ신늾ꅂ궫싐꣏ꗎ뭐룪끔꡴닎ꪺꢤꛢꅁ2005꙾꒤뗘ꗁ냪곬뫞뉺곣끑라ꅁꕸꅁ냪ꗟꚨꕜꑪ뻇ꅃ12ꓫ8-10ꓩ 3. Ruey-Lin Hsiao, Stephen Tsai, Ching-Fang Lee,(2004),Knowing in Practice: Interpreting Knowledge Work and the Adoption of a Knowledge-sharing 119
SystemꅁPaper presented at the Academy of Managemnet meeting, August 6–11, OCIS division, New Orleans, LA. 4. 붲뒰꽅ꅁ뾽럧엯ꅁꟵ뱹ꅁ(2004)ꅁ놡맒ꪾ쏑왛쉉ꑕꪺꪾ쏑신늾ꇐ놴꿁ꪾ쏑ꪺꖻ뷨뭐꡴닎ꪺꢤꛢ ꅁ닄ꑀꦡ꩸ꓓꖭ걶뫞뉺뷗뻂ꅁ낪뚯ꅁ롱ꙵꑪ뻇ꅃ 5. 붲뒰꽅ꅁ걉뙩ꦾꅁꟵ뱹 ꅁ(2004)ꅁ싇ꪾ쏑ꫀ롳뒣닕슴ꪺ삳엜꿠ꑏ---ꕈꓩꓫꗺꪺꪾ쏑ꫀ롳결꣒)ꅁ2004꙾ꅁ꒤뗘ꗁ냪곬뫞뉺곣끑라ꅁꕸꕟꅁꕀ띳ꑪ뻇ꅃ 6. Ruey-Lin Hsiao, Stephen Tsai and Ching-Fang Lee,2003,The Problem of Embeddedness: Knowledge Transfer : Situated Practice, and the Role of Information SystemsꅁInternational Conference On Information Systems. Seattle (2003 ICIS), Washington Seattle. Dec 14-17. 7. 붲뒰꽅ꅁꟵ뱹ꅁ싅떵냳ꅁ2003ꅁꪾ쏑룴깼맏ꅇꪾ쏑신늾ꪺ띳볒ꚡꅁ2003꙾꒤뗘ꗁ냪곬뫞뉺곣끑라ꅁ띳ꛋꅁꗦ덱ꑪ뻇ꅃ 8. 붲뒰꽅ꅂꟵ뱹ꅂ싅떵냳ꅁ2003ꅁ룪랽냲슦ꑕꪺ떦늤꧊ꪾ쏑뫞뉺ꅁ뫞뉺뉺뷗띳ꯤ룴ꅘ꣢ꦤ뇐깶ꅂ돕ꑨꗍ뻇덎ꗦ걹라ꅁ뱳ꙻ꒤ꑳꑪ뻇ꅁ꒤냪ꅃ 9. 붲뒰꽅ꅂꟵ뱹ꅁ2002ꅁꪾ쏑신엜ꪺ궭꣮ꅇ녱놡맒ꪾ쏑왛쉉놴끑ꪾ쏑뫞뉺ꅁ2002꙾꒤뗘ꗁ냪곬뫞뉺곣끑라ꅁꗁ91꙾ꅁ낪뚯롱ꙵꑪ뻇ꅃ 10. Tsai, Stephen, Ching-Fang Lee, 2001, E-Learning and Knowledge ManagementꅁResearch Conference On Management In Information Economy, Singapore, INSEAD. Nov. 16-17 11. 붲뒰꽅ꅂꟵ뱹ꅁ2000ꅁ싇ꗑꪾ쏑뫞뉺뒣ꩀ닕슴꿠굀-ꕈL샧덹결꣒ꅁ2000꙾꒤뗘ꗁ냪곬뫞뉺곣끑라ꅁ띳ꛋꗦ덱ꑪ뻇ꅁ뷗ꓥ뚰ꅝꑕꕕꅞ, 1483-1498궶ꅃ 12. 붲뒰꽅ꅂꟵ뱹ꅁ 2000 ꅁ싇ꗑ멄꣒겡냊뒣ꩀ닕슴꿠ꑏ-ꕈL샧덹결꣒ꅁ닄ꑇꦡꅝ2000ꅞꗃ쓲땯깩뫞뉺곣끑라ꅁꯌꩆ곬ꑪ뻇ꅁ뷗ꓥ뚰, 235-243궶ꅃ (C) 냪곬라군땥 1. 군땥ꙗ뫙 ꅵ놴꿁ꪾ쏑ꑵꝀꪺꑵꝀ맪냈ꅂꪾ쏑ꪺ꒺둏꧊뭐ꪾ쏑신늾ꅶ 군땥뵳뢹 NSC 94-2416-H-244-006- 2. 군땥ꙗ뫙ꅵ룳쎦곉ꪺꑵꝀ맪냈ꅇꪾ쏑신늾뭐룪끔꡴닎ꪺꢤꛢꅶ군땥뵳뢹 NSC 95-2416-H-244 -002 - 120
