成功的公司整合是流程的整合
副总裁：王磊
IDS Scheer (中国)
2006 年 9 月 8 号
传统的管理体系架构技术 – 割裂的、孤岛式管理体系
来自汉莎航空的经历
项目F
方法F
项目 A
规范A
项目D
各种规定
项目C
项目协议
项目 B
规范B
流程孤岛，割裂的管理体系
采购管理
供应链管理
内控体系
6 西格码
ISO9001
ISO14001
生产管理
研发管理
SOX 法案
设备维护
应收
示例
ARIS 业务流程管理平台
通过 ARIS 管理平台将各种流程信息建模，实现数据集中管理
ARIS导入后
VISIO
WORD
EXCEL
流程建模
使用信息平台前
可视化
标准化
可管理
分散化
无序化
难管理
企业统一的流程建模语言: ARIS
组织
数据
功能
产品及服务
流程
ARIS 平台
业务流程管理平台
ARIS: ARchitecture of Integrated Information Systems
详细流程建模规则
房式结构
要点1：- 技术手段：用一个统一的平台和一套统一的语言来描述所有的流程
- 管理目标：实现管理体系的整合，构筑有机的完整的企业管理体系
ARIS 房式结构：多维立体
系统/数据
过程
产品/服务
功能
客户数据
订单数据
销售数据
客户订单
客户订单
确认书
客户订单
销售服务
销售处理
监控订单
确认订单
订单确认书
已创建
客户订单
确认书
订单数据
employee
确认订单
Sales
客户订单
已收到
组织
集团公司
生产部
销售助理
生产计划员
销售部
IDS Scheer 先进的业务流程管理平台
要点2：- 技术手段：多角度、层次化、结构化 的流程分类管理体系
- 管理目标：实现各种管理体系的协同和整合
ARIS 平台
业务流程管理平台
企业流程管理体系
ISO 9000
ISO 14001
ERP
……
SOX 法案
全面风险管理
建立业务流程管理体系
制定采购计划
设备采购计划
采购需求分析
采购管理
详细流程
主流程图
流程场景
流程总图
Level 1
Level 2
Level 3
Level 4
业务流程的种类和分类
核心流程
创新流程
增值流程
供应流程
销售
定单加工准备
定单加工
售后服务
结算
采购
仓储管理
付款管理
供应商管理
客户
客户
供应商
供应商
产品设计
技术改造
市场营销
市场
市场
人事管理
财务管理
物业设备管理
IT 管理
企业
各部门
企业
各部门
会计管理
风险内控管理
质量管理
环保管理
安全管理
合规流程
法律
制订者
法律
制定者
企业战略
企业计划
企业监控
企业沟通
组织和流程管理
利益
相关人
利益
相关人
核心流程
支持流程
管理流程
法律管理
发运
管理流程
来自联想的资料
IDS Scheer 先进的业务流程管理平台
要点3：- 技术手段：基于整个管理体系进行 综合分析
- 管理目标：实现企业管理体系的整体规范和优化
ARIS 平台
业务流程管理平台
流程定性结构分析
流程定量统计分析
来自联想的经验
IDS Scheer 先进的业务流程管理平台
ARIS 平台
业务流程管理平台
ARIS
网络发布器
ARIS
流程设计
ARIS
流程控制
要点4：- 技术手段：信息化的流程发布和控制 实现流程管理的闭环
- 管理目标：确保设计的管理体系被有效执行，并能及时发现问题
建立 ARIS 流程发布平台
基于ARIS 进行业务流程的发布
流程控制 1：合规管理
基于流程的风险文档 (举例)
输入合同条件
SAP
a
会计师
合同
风险
高级会计师
c
相关的风险
属性在这被赋值
4 眼原理, a – 执行
c – 监控
相关流程的建档由 ARIS 完成, 这包括一个为风险管理而制订的一套方法
与流程内控相关的人员 -
控制活动 4 眼原理
流程控制 2：流程绩效监控体系
Order from the
customer
present
Fill out order form
. fulfillment instructions
Large orders may be
passed directly from Sales to
Sales/Trading for further processing.
Order may be entered under 01-36111 - 01-36114, 01-36211, 01-36214.
Fixed price business
or AQR
present
Normal
Execution
present
Pass order to
person responsible for execution
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
Order form
(shares)
Order form
(shares)
Order with
person responsible for execution
There is no clear regulation governing this point.
The order can be passed verbally
or by order form.
Record order
information
Pass order to
broker
GL-TRADE
Confirmation
from GL-Trade
present
can be called up
on the same day;
order fulfillment
confirmation by telephone on the same day
Confirmation
from the broker
present
usually by the
following morning;
order fulfillment
confirmation by telephone on the same day
Complete order form
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36114
Agency Dealing/
Execution
Telephone
alternative (see above)
Order form
completed
Submit inquiry to
Trading
Approval from
Trading
present
Complete order form
- Exchange rate
- EB account
- Value
- Currency
Order form
completed
Order form
(shares)
Check whether customer
wishes to enter into currency protection
agreement
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
Order form
(shares)
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
Customer
wishes to enter into currency protection
agreement
Customer does not
wish to enter into currency protection
agreement
Inform Treasury
Exchange rate and CPD are
noted on the order form
confirmation of transaction
by Treasury
present
the next day
Add initials to transaction
confirmation
Witness requirement
Transaction
confirmation
initialed
Forward order form
Order form with
Desk Support
Attach broker
confirmation
Broker
confirmation attached
Transaction
confirmation
(Treasury)
Broker
confirmation
Record transaction
only after
receipt of
broker confirmation
- Type of transaction
- Quantity
- Kind
- Limit
- gross/net
- Customer/account
- Currency
(for foreign currency protected transaction
the "Trading Cross Rate"
is recorded based on the order form
)
Transaction
recorded
Send confirmation
to customer
by fax
(Preliminary confirmation)
Normally not sent
before receipt of
broker confirmation
Confirmation sent
to customer
by fax
Telephone
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
OMNI
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
Order form
(shares)
FAX
Attach settlement instructions
to customer transaction
Settlement instructions
attached to customer transaction
Attach transactions
to customers
Transactions attached
to customers
AKTIAS
AKTIAS
. for investment
companies
Allocation of a transaction
to multiple funds
Liquidate shares
(Cash) - Foreign
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
01-36111
Sales Trading
Trade shares (Cash)
Foreign stock exchanges -
Proprietary trading
Send broker confirmation
to WPS
by bicycle courier
Broker
confirmation
Broker confirmation
sent to WPS
does not usually reach
Panmure for 2-3 days
(rather an internal problem).
Forwarding
to MidOffice the same day!
AKTIAS
Forward information to
interface with
BSP-TRADE
Data present
on interface with
BSP-Trade
From order receipt until
arrival in WPS
sometimes takes about 48 hours.
About 80% are present after
one day.
Settlement must normally
be completed by D+3.
Supplement broker
confirmation
For further processing in WPS:
Customer number
Customer name
EB account
(if necessary allocation to fund)
(if necessary foreign exchange protection transaction)
Broker
confirmation
supplemented
Broker
confirmation
Order form
(shares)
For European markets
about 50% of confirmations arrive on the same day
(after 5 .) and about 50% arrive on the following
morning.
File transaction
confirmation
Send signed
confirmation of transaction
to Treasury
Transaction
confirmation
(Treasury)
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36111
Sales Trading
Transaction
confirmation
(Treasury)
Transaction
confirmation
filed
Transaction
confirmation
received by Treasury
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
01-36111
Sales Trading
Order form
(shares)
01-36211
GER Domestic
Institutions
Liquidate shares
(Cash) - Foreign
Broker faxes are
also routed directly to
WPS by fax forwarding.
Liquidate shares
(Cash) - Foreign
Broker
confirmation
present
usually arrive by the
next day!
Received by fax or
by GL.
Notify customer of
fulfillment
on the same day;
especially necessary for
net customers
Customer notified of
fulfillment
Telephone
01-36211
GER Domestic
Institutions
01-36214
International
Institutions
Telephone
Order form
(shares)
MA Execution
Shares
MA Execution
Shares
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
MA Desk Support
Düsseldorf
Further processing
by Treasury
Trade Control:
Monitor market
conditions
Shares
Order acceptance:
- Sales to note order on an order form (paper-based!)
- no serial number assigned (not compliant with MAH)
- order form serves as basis for further
processing; information on the order form is not always
complete (source of errors in subsequent processing)
- Sales und Trading do not always supply all necessary information on order forms.
- no system support! Work performed entirely by hand.
Order administration
- no overview of orders on hand and associated status,
because system support lacking
- Order forms lie loose on traders' desks
- no overview of the status of orders, . danger of
duplicate processing or non-processing
Order fulfillment:
- Order form passed to the Execution Desk by hand,
Risk of loss of information with manual transfer
- Time-consuming manual additions to the order form necessary (. exchange rate);
ultimately this is recorded twice: once on the form, once in the system
Further processing:
- Manual transfer of order form to the MidOffice, risk of transmission errors
and delays here also
- Further processing in MidOffice not until the following day
- Delay while waiting for broker fax as external transaction confirmation (does not arrive until the following day)
- Need to refer to external data because internal information system inadequate;
operational risk!
- Information on the order form frequently differs from that on the broker fax
- Information on the order form is often incorrect
Further processing (next day):
- MidOffice must perform lengthy manual comparison of information on the order form
with information on the broker fax.
- Sending fax confirmation to the customer
(by hand, therefore a source of errors and delays)
Further processing (2 redundant steps):
1.
- Manual addition to broker fax of data required for further processing in the WPS bank
(. customer number, customer name, EB account, '…)
- Transfer of the broker fax to the WPS bank by bicycle courier (!)
2.
- Recording of transaction in the OMNI system (not on the same day, therefore not MAH compliant)
- Additions to transaction (. settlement instructions) in AKTIAS (duplicated work!)
Receipt of external broker confirmation
in Trading is not MAH compliant!
监控点1
监控点2
客户服务流程
Start
End
客户投诉流程
监控点3
监控点4
流程控制 2：流程绩效监控体系
流程分析:
明确造成现有流程
性能的原因，找出
流程优化的潜能
“什么“ 要发生?
它“怎样“ 发生?
它“为什么“ 发生?
监视早期
征兆指标
分析趋势
和波动
发现
问题的焦点
评估企业流程
中的行为模式
识别影响因素
IDS Scheer 先进的业务流程管理平台
要点4：- 技术手段：实现与信息化管理系统的整合
- 管理目标：设计流程与执行的流程结合得更为紧密和高效
ARIS 平台
业务流程管理平台
SAP Netweaver 平台
信息化系统平台
PM
FI/CO
HR
CRM
APO
MM
BW
……
ARIS 与 SAP NetWeaver 的紧密集成
SAP XI
SAP Solution Manager
SAP NetWeaver
流程执行
流程模型
流程配置
SAP
SAP
ARIS 流程建模
公司级价值链
流程设计和分析
流程模型
SAP 应用程序
多组件
合成
引擎
应用系统
Non-SAP
Integration Scenario
流程集成
跨系统的流程场景
SAP & 非-SAP 系统
全流程集成
xApp
生命周期管理
软件组件实施
软件组件配置
流程运营管理
SAP 流程运营控制
powered by SAP NetWeaver
Workflow
Integration Process
Business Process
A
E
D
Company View
ARIS for SAP NetWeaver
Component View
IDS Scheer 先进的业务流程管理平台
企业流程
信息部
建设信息化管理运营平台
- 维护信息化管理运营平台
其它
业务部门
企业管理层
员工
ARIS 平台
业务流程管理平台
要点5：- 管理手段：需要实现流程管理体系的统一管理
- 管理目标：站在企业整体角度实现企业管理体系的整体管控
IDS Scheer 先进的流程管理平台
企业流程管理体系
ARIS 平台
业务流程管理平台
SAP Netweaver 平台
信息化系统平台
PM
FI/CO
HR
CRM
APO
MM
BW
……
ISO 9000
ISO 14001
ERP
……
SOX 法案
全面风险管理
成功的公司整合是流程的整合
* 来自联想的资料
成功的公司整合是流程的整合
* 来自联想的资料
谢谢 !
上海
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电话：021 - 62887171
传真：010 - 62887608
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深圳
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邮编：518057
电话：755 - 86022634
传真：755 - 33300299
电子邮件：marketing@
"ARIS", "IDS" 和 "Y" 标志是 IDS Scheer AG, Saarbrücken 的注册商标
IDS Scheer China LTD. 爱迪斯 (上海) 软件有限公司
三个作业指示. 讲故事引导.
三个作业指示. 讲故事引导.
