新编剑桥商务英语
Success with BEC
BEC-The New Business English Certificates Course
新编剑桥商务英语（初级）教学大纲
课程编号 Course Number:
课程名称 Course Name:商务英语
课程教材 Textbook:新编剑桥商务英语
（第三版）经济科学出版社
学时学分 Studying Hour & Credit: 36/2
新编剑桥商务英语（初级）教学大纲
一、课程描述 Course Description：
《商务英语》是为MBA学员开设的一门英语必修课程，旨在把国际商务活动和系统的英语语言知识以及技能培养密切结合在一起，培养适应经济全球化的高级工商管理人才。本课程的设置是为了让学员通过学习商务英语能够适应并胜任与外贸、合资及外资相关的工作,从而提高他们的英语听、说、读、写、译的实际运用能力与跨文化交际能力。
新编剑桥商务英语（初级）教学大纲
二、课程教学基本目标 Course Objective：
1. 能听懂一般商务活动中的电话、产品展示、谈判、会议发言等，能基本把握言语者的态度和意图。
2. 能用基本正确的英语进行一般商务活动，如社交活动、展示产品和业务谈判，筹备商务会议，或作会议发言。
3. 能为读懂主要英语报刊、杂志有关商务活动的一般性报道和评论文章打好基础。
4. 能草拟或翻译一般性商务材料，包括公函、公务报告、简历和填写表格等。
新编剑桥商务英语（初级）教学大纲
通过学习该课程，使学员能够了解、熟悉并掌握一些与商务有关的英语词汇、专业术语、表达方式以及一些商贸相关知识，能够运用所学的英语技能在商务环境中进行有效的交际与沟通，并知道怎样用英语处理商务中的一些事物和问题。
新编剑桥商务英语（初级）教学大纲
三、教学内容 CONTENTS
BEC
Preliminary Exam
Format; Reading Test Format P14
Personal and professional details P10
Vocabulary: Meeting people
Writing: Personal and professional profiles
Vocabulary: job and work
Reading: Employee of the Year Award
World of work P6
Reading: training and workshops
Listening: What does your job involve?
Grammar: The present simple
Adverbs and expressions of fequency
Speaking: Work-life balance
1
Exam spotlight
Business skills
Business topic
M
新编剑桥商务英语（初级）教学大纲
Writing Test Format
P24
Making arrangements P20
Listening: Arranging a meeting’
Writing: Confirming a meeting
Grammar: Prepositions of time: at, in, on
Writing: Accepting an invitation
Work in progress P16
Listening: New projects
Grammar: The present continuous
Reading: Temping is learning
Speaking: Temporary jobs
Vocabulary: Hiring and firing
2
Exam spotlight
Business skills
Business topic
M
新编剑桥商务英语（初级）教学大纲
Listening Test
Format; Listening Test: Part One P34
Company performance P30
Vocabulary: What companies do
Writing: Press release
Listening: Company structure
Vocabulary: Production, sales and share prices
Reading: An agency built on proactive processes
Company biography P26
Reading: The man behind McDonald‘S
Grammar: The past simple
Reading: Company profiles
Speaking: Presenting your company
3
Exam spotlight
Business skills
Business topic
M
新编剑桥商务英语（初级）教学大纲
Speaking Test
Format; Speaking Test:
Part One
P44
Business communications P40
Speaking: On the phone
Writing: Dealing with complaints
Grammar: will for offers and promises
Listening: Telephone messages
International business P36
Reading: Fashion industry crisis after EU import ban
Listening: Views on import controls
Speaking: Imported goods
Grammar: Modal verbs: can/could/should
Reading: business 2 business: global communication
4
Exam spotlight
Business skills
Business topic
M
新编剑桥商务英语（初级）教学大纲
Exam spotlight
Business skills
Business topic
M
Reading Test: Parts One to Three
P54
Achievements and plans P50
Reading: In-company communication
Writing: Progress reports
Reading: Talking about results
Grammar: going to
Listening: Negotiating a bank loan
Career choices P46
Reading: Escaping the rat race
Vocabulary: Money expressions
Grammar: The present perfect
Listening: Career changes
5
新编剑桥商务英语（初级）教学大纲
Exam spotlight
Business skills
Business topic
M
Writing Test:
Part One
P64
Travel arrangements
P60
Vocabulary: Hotel amenities
Writing: Booking enquiries
Listening: At the hotel
Listening: Arranging business travel
Speaking: Making a booking
Writing: Changes to flight details
Business travel P56
Listening: Flight problems
Grammar: Reported speech
Reading: No card, no ticket
6
新编剑桥商务英语（初级）教学大纲
四、教学安排 Course Arrangements:
本学期学习6个单元，每个单元包括3个部分，安排6学时，共 36个学时。
五、教学方法与手段 Teaching Method:
采用多媒体教学，课堂讲授。
新编剑桥商务英语（初级）教学大纲
六、教学要求 Requirements:
1. 出勤 15%
2. 平时作业与随堂测试 25%
3. 期末考试 60%
4. 考试形式 闭卷考试
注： 缺课1/3 以上者不得参加期末考试。
新编剑桥商务英语（初级）教学大纲
七、教材与参考书 Textbook & Reference:
教学用书 TEXTBOOK:
新编剑桥商务英语（初级）学生用书（第三版）
经济科学出版社 2008. 10
参考书目REFERENCE:
新编剑桥商务英语（初级）教师用书（第三版）
经济科学出版社 2009. 1
新编剑桥商务英语（初级）同步辅导（第三版）
经济科学出版社 2009. 6
新编剑桥商务英语（初级）练习册（第三版）
经济科学出版社 2009. 2
新编剑桥商务英语（初级）教学大纲
八、推荐浏览网站Websites:
1.商务英语学习相关网站
商业周刊
金融时报
财富
哈佛商业评论
福布斯
企业家
新编剑桥商务英语（初级）教学大纲
2. BEC考试相关网站
《教学大纲》制定人：曾利娟 陈观亚
2010年8月
World of work 工作领域
Focus 学习重点
1.熟悉与工作领域相关的词汇
2.学会谈论培训课程、工作职责以及如何处理好工作与生活的平衡关系
3.练习在听力和阅读过程中寻找相关信息
4.掌握一般现在时和频率副词的用法
New words and Expressions
business n. 工商企业；商行；商业
technique n. 技巧，技能
cross-cultural adj. 跨文化的
Internet n. 英特网，国际互联网
presentation n. 口头报告，陈述，叙述
public speaking 演说，演讲
consultant n. 顾问
consultancy n. 咨询公司
run vt. 开办（课程/ 讲习班）
New words and Expressions
one-to -one 一对一的
accredited adj. 公认的
motivational adj. 激发积极性的，
client n. 客户
entertaining adj. 有趣的，使人愉快的，
professional adj. 专业的，职业的
involve vt. 包含、需要、使成为必要部分
responsibility n. 责任，所负责的事情
be responsible for sb./ sth. 对某人/某事负责
New words and Expressions
title n. 头衔，职称
sample n. 样品 试用产品
account n. 账目，账户
correspondence n.（来往的）信件
badge n.徽章
identify vt. 发现，确定
workshop n. 研讨会，讲习班
New words and Expressions
catering service 餐饮服务
MD managing director 的缩写，总经理，执行董事
gadget n. 小巧的器械，小玩意儿
interior adj. 车内产品，内部装饰
memo n. 备忘录，便条，便笺
electrical appliances 电器，家用电器
ship vt. 运送
New words and Expressions
power point 电子版幻灯片
bonus n. 奖金
catalogue n. 产品目录
positive adj. 积极乐观的
presence n. 仪态，风度，风采
diary n. 记事簿
Athens n. 雅典（希腊首都）
Expressions on Job
Do you like your job?
Do you often travel abroad ?
How are you?
…Not too bad, thanks.
I work for a company that…
I work as…
What does your job involve ?
My job involves doing…
What do you do ?
I deal with
Who is your MD?
I am based in ….
Reading: Training and workshop
培训与研讨会、讲习班
Background knowledge
多种多样的培训
依据培训地点不同通常有：
1. 内部培训（Internal training或称in-house- training ）是一种在工作场所进行的在职培训，因此也称为on-the-job training,其特点是经济实惠。
2. 外部培训 (external training),是一种将员工送往专门培训机构的离岗培训，因此也称为 off-the-job training。
3. 网上培训 (web-based training)是一种基于网络环境下的培训尤其受到那些公司员工分布地域广的公司的青睐。
Reading: Training and workshop
依据培训内容不同通常有：
1. 新员工岗前培训 (New employee orientatiion training)
2. 领导才能培训 (Leadership training)
3. 实施绩效评价培训 (Performance appraisal training)
4. 个人电脑培训 (Personal computer training)
5. 团队精神培训 (Team building training)
6. 招聘培训 (Hiring process training)
7. 培训师培训 (Training the trainer)
8. 新设备操作培训 (Operating new equipment training)
9. 防止性骚扰培训 (Sexual harassment training)
J&C培训公司简介
J&C是一家为个人和职业发展提供咨询服务的培训咨询公司。总部设在牛津，由Janet Coyte，珍妮特.考约特掌管。珍妮特是一位经验丰富的教师和咨询师.她为公司和大学开设各种课程和讲习班.作为培训师,她的工作是帮助商业人士摆脱困境 。有时她也提供一对一的电话咨询或电子邮件咨询。
她著有两三本书，也写些关于演讲技巧和口头报告技巧的文章。同时，她还是国际著名的演说家，在世界各地发表鼓舞人心的演讲。
J&C 的客户说他们的课程生动、专业、而且非常实用。
Listening: What does your job involve?
你的工作包括哪些职责？
Job titles 工作头衔
Chairman of the Board of Directions 董事长
Managing Director/ General Manager 总经理
CEO: Chief Executive Officer 执行总裁，首席执行官
CFO: Chief Financial Officer 首席财务官
Financial Director 财务总管
Marketing Director 营销总管
Production Director 生产主管
Job titles 工作头衔
Personnel Manager/Human Resources Manager 人事经理
Chief Accountant 总会计师
Sales Manager 销售经理
Marketing Manager 营销经理
Public Relations Manager 公关经理
Advertising Manager 广告经理
Works/Factory/Production Manager 生产经理
Purchasing Manager 采购经理
After-sales Manager 售后经理
Job titles 工作头衔
Communication/ Information Manager 信息经理
Quality Manager 质检经理
R. & D. Manager 研发经理
Management consultant 管理咨询师
Personal assistant 个人助理，私人助理
Sales representative 销售代表
Consultant 顾问
Grammar：The present simple
一般现在时
一般现在时用于描述:
1.稳定的、经久不变的情形
(Permanent situations)
2. 习惯动作或经常性的动作
(Habits and frequency of activities)
3. 作息时刻 （与时间短语连用）
(Timetables with a time expression)
Adverbs and expressions of frequency
1. Adverbs of frequency: Words such as always, usually, often, sometime, occasionally, rarely, seldom, and never usually come before the verbs.
2. Expressions of frequency: once a week, twice a month, every Monday, on Thursdays. These usually go at the end of the sentence.
频率副词在句子中的位置：动词前be 动词后
Adverbs and expressions of frequency
0
never
10%
rarely
30%
sometimes
75%
often
90%
usually
100%
always
Frequency
Adverb
Speaking: Work-life balance
工作与生活的平衡
Discussion
Do you work or study too much?
Do you know how to balance your work with you life?
What kind of life do you prefer, love the life you live or live the life you love?
Speaking: Work-life balance
Ways of work-life balance
（保持工作与生活平衡的途径）
1. Prioritize tasks
（区分任务的优先次序）
2. Set aside one night each week for recreation（每周留出一个晚上放松娱乐）
3. Seek professional help
（寻求专业帮助）
Personal and professional details
个人和职业详细情况
Focus 学习重点
1.熟悉与个人信息和职业描述相关的词汇
2.学习掌握描述个人和职业详细情况的相关技能
3.学习在阅读过程中寻找具体信息
4.学习写个人简历
New Words & Expressions
division n. 分理处，部门
colleague n. 同事
profile n. 传略；人物简介；概况
questionnaire n. 问卷，调查表
interview n. 采访；面试
single adj. 单身的，未婚的
musical instrument 乐器
file n. 档案，文件
New Words & Expressions
destination n. 目的地
follow-up questions 后续问题，补充问题
swap vt. 交换
electronics n. 电子学；电子器件
varied adj. 多变化的，各不相同的
confectionary adj. 糖果的，有关甜食制造的
annual adj. 每年的，年度的
allocate vt. 分配，分派
candidate n. 候选人
criterion n. 标准，准则 pl.（复数） criteria
New Words & Expressions
Inc. adj. Incorporated 的缩写，股份有限的
employee n. 员工，雇员
value n. 价值观，准则
supervise vt. 主管，监管，管理
coordinate vt. 使协调
scuba diving 水肺潜水
marathon n. 马拉松赛跑
finance assistant 财务助理
audit vt. 审计
New Words & Expressions
master’s degree 硕士学位
judo n.柔道
Chronic Fatigue Syndrome 慢性疲劳综合症
ambitious adj. 雄心勃勃的
journalism n. 新闻学，新闻业
breed vt. 饲养
terrier n. 小猎狗
chewing gum 口香糖
gallery n. 画廊，美术馆
format n. 形式，格式
SARS--Severe Acute Respiratory Syndrome 严重急性呼吸道综合征,俗称非典型肺炎,简称非典
Background knowledge
English Name 英美人的姓名
姓名的组成
大多数英美人的姓名由三部分组成,排列顺序如下:名(first name )+中间名(middle name ) +姓氏(last name)
first name 和middle name一般是父母取的，所以又称 given name ,在基督教国家也称Christian name。
姓氏是祖传的，所以last name又称family name 。姓氏还可以是surname。
大多数人有一个中间名，但也有些人没有中间名，或有两个以上中间在交际场合一般不用中间名。
English Name
姓名的缩写和顺序
我们在看外国人写的书和文章时,常看到缩写。如《哈里.波特》的作者J. K. Rowling
Joanne Kathleen Rowling
Joanne: first name
Kathleen: middle name
Rowling: surname/ family name
Speaking: Meeting People 打招呼
Useful Languages
What’s your name ?/…
What are your hobbies?/…
Where are you from/…
What’s your job/…
What’s your favorite place for holidays ?
Why do you learn English ?/…
How often do you do sports/ go shopping?
Why do you like listening to music?
How do you like your job?
Writing: Personal and professional profiles 个人和职业简况
Interview/questionnaire
Do you have a hobby?
Write a personal profile
Name ____________
Surname __________
Town/City__________
Hobbies___________
Family ____________
Job title ___________
Vocabulary: Job and work
Job and Work 词义辨析
(1) work 可做动词，而job 不可以。
(2) work 为不可数名词，job 为可数名词。
(3) work 用于泛指脑力或体力的所有各种活动。Job 是职业，赚钱养家的工作，职责，任务；一件工作。
Reading: Employee of the Year Award
年度最佳员工
Criteria of Employee of the Year Award
（年度最佳员工评选标准）
Make a significant contribution to company efficiency, profit, product development or staff development.
Deal with professional or personal problems successfully.
Be a mentor or set a positive example to others.
Represent the company values of healthy living.
什么是水肺潜水？
什么是水肺潜水？水肺潜水的英文是SCUBA Diving，SCUBA是英文Self Contained Underwater Breathing Apparatus五个单词的首字母的缩写，称为SCUBA，意思就是靠自身携带的呼吸系统进行潜水活动。SCUBA这个专业名字已经渐渐为人们所熟悉…
New Words & Expressions
efficiency n. 效率
profit n. 利润
mentor n. 良师益友
make contribution to 为……做贡献
personal problem 个人（私人）问题
set an example to 树立榜样
be based in 在……总部
raise money 募捐
New Words & Expressions
Master’s degree in business administration: MBA工商硕士
Chronic Fatigue Syndrome 慢性疲劳综合症
be in charge of 负责
best-selling 畅销
be famous for 以……著称
think of a new idea 想出新点子
BEC Preliminary Exam
BEC初级考试
Introduction to BEC Preliminary Exam
3 parts
12 minutes
30
Speaking
3
4 parts
40 minutes
30
Listening
2
Reading: 7 parts
Writing: 2 parts
90 minutes
(Reading: 60 mins)
(Writing: 30 mins)
30+30
Reading & writing
1
Structure
Length minutes
Marks
Skill(s)
Paper
BEC Exam Format 考试形式
Unit 9 page 94
Advert, business letter, product description, report, minutes, etc. (150-200 words)
Right/ Wrong/
Doesn’t say
7
4
Unit 5 page 55
Graphs, charts, tables, etc.
Matching
5
3
Unit 5 page 54
Notice, list, plan, contents page, etc.
Matching
5
2
Unit 5 page 54
Notices,messages,
Timetables, adverts, leaflets, etc.
Multiple choice
5
1
Example
Text type
Task type
Questions
Part
BEC Exam Format
Unit 12, page 125
Short memos, letters, notices, adverts, etc.
Form-filling, note completion
5
7
Unit 12
Page 124
Newspaper or magazine article, advert, leaflet, etc. (125-150 words)
Multiple choice, cloze
12
6
Unit 9 page 95
Newspaper or magazine article, advert, report, leaflet, etc. (300-400 words)
Multiple choice
6
5
Work in progress 工程进展
Focus 学习重点
1 熟悉相关词汇
2 学会谈论工程进展过程中这一话题
3 联系的听力和阅读过程中寻找具体信息
4 掌握现在进行时的用法
New Words & Expressions
Be in progress 在进行中，在运行中
project n. 项目，工程
Garden vi.& vt.种植或修整花园，从事园艺工作
Update vt. 更新
Construction n. 建筑，建筑物
Apart from 除了……之外
Minor adj. 较小的，次要的
Proceed vi. 进行，继续下去
New Words & Expressions
panorama n. 全景，全景画
management team 管理团队
take shape 成形
ahead of schedule 提前于预订计划
financial report 财务报告
temp n. 临时雇员
help out 帮助（某人）解决困难
New Words & Expressions
give a presentation of 对……做陈述
launch vt. 开始，开办，推出；发射
photocopy vt. & n. 影印，复印
branch n. 分部，分店，分公司
projector manager 项目经理
subcontractor n. 转包商
period of transition 过渡期
permanent job 永久性工作
New Words & Expressions
temporary employment agency 临时就业中介机构
try out 测试，试用
take maternity leave 休产假
option n. 选择，可选择的办法
career field 职业领域
existing skills 现有的技能
supervisor n. 主管，监督人
temorary job 临时工作
New Words & Expressions
ask for a pay rise 要求涨工资
meet one’s target 完成指标，完成定额
sack vt. 解雇
administration work 行政管理工作
Brazil 巴西
Lisbon 里斯本（葡萄牙首都）
Belem 贝伦 （巴西东北部港口城市）
Fortaleza 福塔雷萨 （巴西东北部港口城市）
Valencia 巴伦西亚 （西班牙港口城市）
Montpellier 蒙彼利埃 （法国南部城市）
Listening: New Projects 新工程
Focus 学习重点
Get some information in details from the conversation
(1) the relationship between the two speakers
(2) the place of the conversation
(3) the new projects
Grammar: The Present Continuous
现在进行时
The present continuous is used to talk about（现在进行时用于描述）
An ongoing action which is happening around this time（说话时正在发生的动作）
An action that is happening now, at the moment of speaking（表示说话时持续进行的动作）
A temporary activity（表示当前一段时间或现阶段正在进行的动作）
A fixed arrangement in the future
（表示安排好即将发生的动作。一般指在最近按计划或安排要进行的动作。）
The Present Continuous
The form of the present continuous tense
Adverbs related to the present continuous
Now, for the time being
am/ is/ are + v. ing
Reading: Temping is learning
做临时雇员也是学习
Text Structure Analysis
Enjoy routine changes from day to day
Finding answers to what career field you are interested in
Have opportunities to get lots of work experience
Advantages of taking temporary jobs
Small companies for developing short-term projects
Staff taking maternity leave
The reasons why companies need temps
Working for a temporary employment agency can be a great way to earn money, get more experience, and try out different kinds of work.
The topic sentence
Speaking: Temporary jobs 临时性工作
Vocubulary on jobs
hunt for/ look for a job 求职
apply for a job 申请工作
take up a job 接受工作
be hired 被雇佣
be employed 被雇佣
be fired/ dismissed/ sacked 被解雇
quit a job 辞职
Vocabulary on jobs
resign from a job 辞职
be laid off 下岗
be unemployed 失业
be out of work 失业
job hopping 跳槽
Making arrangements 日程安排
Focus 学习重点
熟悉与日程安排相关的词汇
学习并掌握如何进行日程安排的相关技能
练习在听力过程中寻找具体信息
学习掌握各类时间介词的用法
掌握回执的写法
New Words & Expressions
make arrangements 做安排，做准备
plant n. 工厂，车间 vt. 种植
take time off 抽出时间，休假，休息
finance director 财务经理
confirm vt. 确认，确定
reception n. 接待，接待处
trade fair 交易会，展销会
New Words & Expressions
present vt. 介绍，引见；出席
potential client 潜在客户
quality inspector 质检人员
job applicant 求职者
festival n. 节日
self-employed adj. 个体的，自己经营的
accept an invitation 接受邀请
special reception 特别招待会
New Words & Expressions
anniversary n. 周年纪念日
venue n. 会场，会议地点
attendance n. 出席，出席人数
Prague 布拉格（捷克斯洛伐克首都）
Morpeth 莫派斯（位于英国诺森伯兰郡）
Helsinki 赫尔辛基（芬兰首都）
Buenos Aires 布宜诺斯艾利斯 （阿根廷首都）
Toronto 多伦多 （加拿大主要城市）
Sydney 悉尼（澳大利亚东南部港口城市，新南威尔士州首府）
Listening: Arranging a meeting安排会面
Making an appointment
Day
Time
Place
Subject
Writing: Confirming a meeting 确认约会
Making a schedule
Keeping your activities in your diary page according to the time
Grammar: Prepositions of time:
at, in, on
Days of the week and parts of named days, named festival days, dates
on
Parts of the day, months, seasons, years, centuries
in
Specific times, festivals in general, at dawn, at night, at lunchtime, at the weekend
at
Writing: Accepting an invitation
接受邀请
Useful language
Thank you for…
Many thanks for …
We can confirm …
I confirm our …
We will be delighted to …
It will be a pleasure to …
I’m very sorry, but …
I regret that …
Writing Test 写作测试
Exam Format 考试形式
60-80 words
Write a piece of business correspondence, ie to someone outside the company.
Part Two
30-40 words
Write a piece of internal communication, ie to someone in the company.
Part One
Reading Skills 阅读技巧
根据问题有选择性地进行阅读，将与考试内容无关的信息跳过去，从而提高阅读速度。
Skipping
跳读法
快速扫描全文，以求抓住文章大意或中心思想，大大降低搜索信息的盲目性，从而提高准确率。
Scanning
扫读法
其主要特征是选择性地阅读全文，快速找出主题句和重要细节，并加以标注，以便准确有效地回答阅读问题。
Skimming
略读法
Company biography 公司简介
Focus 学习重点
熟悉与公司相关的词汇
学会介绍公司简况、组织结构
练习在听力和阅读过程中抓住语篇大意和寻找相关信息
学会公司简介
New Words & Expressions
biography n. 形成、成长和衰亡的记载；传记
fast food restaurant 快餐店
transform vt. 转换、改变、改造
global business 跨国企业
original adj. 最初的，原始的，起源的
franchise n. & vt. 特许经销权， 给……以特许
feature n. & vt. 是……的特色， 以……为特色
French fries 炸薯条
New Words & Expressions
softdrink n. 软饮料；汽水
milkshake n. 奶昔
purchase vt. 买，购买
multimixer n. 多用混合器（机）
exclusive distributor 独家批发商（代理商）
open vi. & vt. 开设，开办，开张
expand vi. & vt. 扩大，扩张
corporation n. 公司
New Words & Expressions
cosmetic n. 化妆品
inspire vt. 激发，启示， 使生灵感
philosophy n. 哲学
revolutionary adj. 革命的
raw material 原材料
supplier n. 供应者，厂商
ethical adj. 伦理的；道德的
travel agency 旅行社
New Words & Expressions
contract n. & vt. 订合同，合同、契约
take delivery of 收货， 提取货物
merge vi. & vt. 合并
fleet 舰队
budget airline 低价航空公司
go public 上市，公开发售股票
business partner 生意伙伴，商业伙伴
entrepreneurial adj. 企业家的
New Words & Expressions
freelancer n. 自由职业者；自由撰稿人
millinonaire 网络百万富翁
celebrity n. 名人
entrepreneur n. 企业家
Kuwait City 科威特城（科威特首都）
San Bernardino 圣贝纳迪诺（美国加利福尼亚州东南部的一个县）
Illinois 伊利诺斯州（美国中北部州）
Fast food industry in . 美国的快餐业
Background Knowledge
Characteristics of fast food 快餐的特点
Fast 快
Fresh 新鲜
Fried 油炸
Fantasy 浪漫感
Fordism 福特主义
Franchising 特许经营权
Reading: The Man behind McDonald’s
麦当劳餐馆的幕后人
Text Structure Analysis
100 countries
31,000 restaurants
Today
Ray bought the business from the MacDonald brothers for $ million
1961
Des Plaines, Illinois
Franchised McDonald’s
Ray Krok
1955
Hamburgers, french fries, soft drinks and milshakes.
San Bernardino, California
small
Richard and Maurice McDonald
1954
Fast food
place
scale
owner
Time
Grammar: The past simple 一般过去时
The past simple is used （一般过去时用于）
To talk about actions that happened in the paswt. The time is specified, or understood from the context.
（谈论发生在过去的动作。时间已点明或从上下文可获知）
To talk about past states.
（谈论过去的状态）
The past simple
ran
ate
slept
drank
had
did
run
eat
sleep
drink
have
do
talked
played
stopped
studied
travelled
preferred
talk
play
stop
study
travel
prefer
过去时
不定式形式
过去时
不定式形式
不规则动词
规则动词
Reading: Company profiles 公司简介
Background Knowledge
易捷航空公司是应该一家廉价航空公司，也是欧洲头号低成本航空公司。该公司成立于1995年， 由于只接受顾客通过网络订购机票服务，没有任何中间环节，如今已成为应该载客量第一的航空公司，其航线覆盖欧洲各大城市和旅游度假地。
Reading: Company profiles 公司简介
英国在线预定公司是一家为消费者提供最后一分钟购买机票、预订饭店、假日旅游、娱乐演出入场券、餐馆定位以及送货上门等各种各样服务的公司。公司拥有几百万的注册客户，与万余家包括航空公司、饭店、租车公司、娱乐场所和旅店等机构建立了长期的合作关系。
Reading: Company profiles 公司简介
美体小铺是一家著名的健康、美容品连锁店， 始创于1976年在应该开办第一家店铺开始， 迄今为止已经在全球建立了2，000家店铺， 在全球最杰出品牌的排列中居于第27位。美体小铺产品采用植物、果蔬调配而成，属纯天然产品。主要生产绿色美容保养品和化妆品。
Speaking: Presenting your company
介绍你的公司
Background Knowledge
（1） 投资者只以出资额为限，承担企业责任，即有限责任
（2）融资能力强，资本可以很多
（3）股权转让容易
Limited Corporation
股份制公司
（1）投资人为2-25人，资本金较独资增加
（2）企业亏损由合伙人共担
（3） 由于合伙人多，有益于增加客户数量和业务种类
Partnership
合伙公司
（1）经营收益由投资人独享
（2） 组织机构简单
（3） 完全由投资人控制
（4） 税收抵
Sole Trader/ Proprietorship
个人独资
Description 描述
Types of Company
Speaking: Presenting your company
介绍你的公司
Expanded (where to/ when)
First business activity (when / where)
Got idea for business in … (when)
Product/ Service offered
Type of company
Company name
Speaking: Presenting your company
Current personal worth
Current value of company
Number of employees
Current operations
Key dates/ achievements
Notable successes
Company performance 公司业绩
Focus 学习重点
熟悉与公司业务和业绩相关的词汇
学习掌握描述公司业绩的相关技能
练习在阅读过程中寻找具体信息
学习写公司新闻稿
New Words & Expressions
performance n. 业绩，成绩；性能
distribute vt. 配送，分发，分送
record profit 历史最高利润
vegetarian n. 素食者，素食的
organic adj. 使用有机肥料的
ingredient n. 配料，成分
nutritious adj. 有营养的
improve one’s image 改善形象
New Words & Expressions
banquet n. 宴会
manufacturer n. 制造业者，厂商
guarantee vt. & n. 保证，担保，担保人
symbol n. 象征，符号，记号
innovative adj. 创新的，革新的
sport utility vehicle 运动型多用途车
component n. 成分
optical instrument 光学仪器
New Words & Expressions
validation n. （可靠性）检测
certify vt. 证明，保证
application n. 应用，运用
assurance n. 保证，担保，确信，断言
founder n. 创始人，奠基人
turnover n. 营业额
dramatically adv. 戏剧地
advertise vt. 做广告，登广告
annual report 年终报告，年终终结
New Words & Expressions
share price 股票价格
proactive adj. 积极的，主动的
dedicated adj. 专注的，献身的
unique adj. 唯一的，独特的
access n. 接近（进入）的机会，接近（进入）的权利；入口
consolidate vt. 巩固
brochure n. 小册子
in this respect 在这个方面，在这个细节
maximum n. 最大量，最大限度，极大
Vocabulary: Verbs used to describe the activities of a company
design sell
distribute provide
manage publish
market produce
export import
supply organise
manufacture
Writing: Press release 新闻稿
Background Knowledge
（1） 新闻稿的“倒金字塔”结构
“倒金字塔”结构的特点就是将最重要、在最精彩的新闻事实置于第一句/段，通常称“导语”(the lead)
（2）新闻稿导语的特点
导语是龙头，导语写作是新闻稿成功的关键。导语要高度浓缩新闻的主要要素(who? What? When? Where? and Why?)
Listening: Company structure 公司结构
Chief Executive Officer 执行总裁
Quality Assurance 质量保障部
R.&D. Department 研发部
Maketing & Sales 市场营销/ 销售部
Industrial Department 产业部
Admistration & Finance 行政/财务部
Project Department 项目部
Product Line 产品种类科
Business Development 业务拓展部
Contract & Purchasing 合同/采购部
Vocabulary on Production, sales and share price
decrease/ drop/ fall 下降
go up/ increase/ rise上升
level off 持平
remain steady 保持平稳
reach a peak / peak up 顶点高达
recover 反弹
Reading: An agency built on proactive processes 主动出击的代理商
Text Structure Analysis
Consolidate the leading position
Continue giving excellent returns to the investors
Facing a strong future
Future plan
Growing steadily
Working successfully with clients all over Europe
Doubled the client base
Share price rose by 30 per cent
Performance
Provide unique and individual web design
Clients have easy access to the staff, and clients’ webs go online on schedule and within budget.
Services
One of the leading Web design agencies in Europe.
Position
spiderWeb
Company
Listening Test 听力测试
Exam Format 考试形式
There are two types of listening:
1. Listening for gist – the general meaning of a text
2. Listening for specific information – usually numbers (dates, times, percentages, prices, etc.) or spellings.
Listening Test 听力测试题型介绍
8
选择题，3个选项
对话、采访、两人或以上讨论，约2分钟
听大意/ 具体信息
4
7
记笔记
独白，约2分钟
听具体信息
3
7
填空— 数字和拼写
简短电话对话或独白，1分半钟
听具体信息
2
8
选择题，3个选项
8个简短对话或独白，15-30秒
听具体信息
1
试题量
问题形式
输入
考查的主要技能
题型序号
International business 国际商务
Focus 学习重点
熟悉有关国际商务话题的词汇
掌握关于国际贸易方面的话题
练习在听力和阅读过程中寻找具体信息
掌握情态动词 can, could, should 的用法
New words & Expressions
import n. vi. & vt. 进口
export n. vi. & vt. 出口
competitor n. 竞争对手
wholesaler n. 批发商
warehouse n. 仓库
audio product 音响产品
ban n. & vt. 禁令
fashion industry crisis 服装行业危机
New words & Expressions
commissioner n. 委员
spokeswoman n. 女发言人
huge losses 巨大损失
resign n. vi. & vt. 辞职
garment n. 服装（成衣）
clothing blockade 服装封锁
in favour of 支持、赞成
disastrous adj. 损失惨重的，灾难的
New words & Expressions
import control 进口控制
import quotas 进口配额
compromise n. 妥协，折中，让步
stock exchange 证券交易所
appeal to sb. 对……有吸引力
available adj. 有空的，能得到的
dossier n. 档案，卷宗
flat adj. 没电的，平面的
New words & Expressions
embarrassing adj. 令人尴尬的
in-house magazine 内部杂志
participant n. 参加者
stressful adj. 有压力的，紧迫的
moderator n. 会议主持人
press the mute button 按下静音键
reflect on 有损声誉，招来非议
teleconference n. 远程电话会议
New words & Expressions
producer n. 生产商
wholesaler n. 批发商
customer n. 顾客
retailer n. 零售商
warehouse n. 仓库
consumer n. 消费者
competitor n. 竞争对手
customs n. 海关
port n. 港口
clothing n. 服装
Reading: Fashion industry crisis after
EU import ban
Background Knowledge
1. What is EU?
EU 是European Union的缩写，由欧洲共同体(European Communities)发展而来，是一个集政治实体和经济实体于一身、在世界上具有重要影响的区域一体化组织。欧盟的统一货币为欧元(Euro)，2002年1月1日零时欧元正式流通。截止2008年1月1日，欧元区成员国有15个。
Background Knowledge
2. What is Christmas season?
圣诞季节通常指从12月初到第二年的元月6号这段时间，商家会利用这段时间进行商品促销活动，相当于我国的传统节日春节。
Background Knowledge
3. H&M. H&M. 是全球时装零售连锁巨头，来自瑞典的连锁服装店Hemmes & Mauritz的缩写。公司成立于1947年，总部设在斯德哥尔摩，是欧洲最大的服装零售商。
4. Zara
Zara：成立于1975年，目前在全球排名第三，西班牙排名第一的服装零售商。在全球56个国家拥有超过两千家以上的服装连锁店。
Background Knowledge
C&A
C&A：著名连锁平价时装零售品牌，公司于1841年在荷兰成立。C&A 提供“时尚你选择”(Fashion you choose) 引领时尚潮流，满足不同生活方式的目标消费群的特殊需求。
Reading: Fashion industry crisis after
EU import ban
1. many small companies are suffering …
2. some European countries are in favour of the import restrictions.
3. Mr. Mandelson is in dilemma (a difficult position).
Effects
The introduction of import controls in June by the European Trade Commissioner
Causes
The Fashion industry in Europe is facing its biggest crisis in recent history.
Topic sentence
Text Structure Analysis
Listening : Views on import controls
对控制进口的看法
Pros and Cons: 赞成与反对的理由
1. pros: be for the import controls
2. cons: be against import controls
Speaking : Imported goods 进口商品
Discussion
Why does the Eropean company, H&M import clothing and shoes from China?
Imported goods 进口商品
Supported ideas
The quality of the goods is better.
It’s difficult to find European manufacturers.
The price is lower.
Foreign designs appeal to Europeans.
The goods are made very quickly.
Other countries can supply in large quantities.
Grammar: Modal verbs:
can/could and should
Functions of Modal verbs:can/could and should
1. ability
2. possibility
3. assertion
4. pernission
5. offer
6. request
7. recommendation
8. advice
Reading : Business 2 business: global communication 商务之间：全球通讯
New Words and Expressions
Teleconference n. 电话会议
face-to-face meeting 见面会
virtual meeting 虚拟会议
participant n. 参加者
stressful adj. 有压力的
agenda n. 日程
document n. 文件
moderator n. （会议等）主持人
tip n. 技巧；小费
Text Structure Analysis
1. be moderator, 2. always say your name
3. press the ‘mute’ button while listening to
others’ talking
Tips
1. find a date, 2. specify the local time
3. limit the number of participants
4. send out agenda and documents
Preparation
1. cheaper, 2. quicker, 3. more informal
Reasons
Teleconferencing is a great way to connect people who work in different parts of the world.
Topic Sentence
Business communications 商务沟通
Focus 学习重点
熟悉与商务沟通相关的话题
学习掌握如何进行商务沟通的相关技能
练习在听力过程中寻找具体信息
学习掌握 will 的用法
掌握回复投诉信的写法
New words & Expressions
printer cartridges 打印墨盒
description n. 种类；性质；描述
pass the message on to 把留言给……
complaint n. 投诉
cancel vt. 取消
extension number 分机号码
pharmaceuticals n. 医药用品
New words & Expressions
budget n. 预算
plasma screen TV 等离子电视
freight forwarder 货运商
distributor n. 发行人，销售商
container n. 集装箱
production manager 生产经理，厂长
Madrid 马德里（西班牙首都）
Speaking： On the phone 打电话
Calling
This is …,of…
It’s … of…
Hello, I’d like to speak to …
I’d like to speak to …,please.
Can I leave him a message?
I’ll call back later.
I’ll give it (the number) to you.
Speaking： On the phone
Response
… Can I help you?
Who’s calling, please?
Would you like to leave a message?
I’m afraid … is not in her office at the moment.
Can I take a message?
I’ll ask him to call you when he/she gets back.
Does he/she have your number?
I’ll pass your message on to…
Speaking：Office Supplies 办公用品
pencil n. 铅笔
eraser n. 橡皮
ruler n. 尺子
rubber band 橡皮筋
pen n. 钢笔
ball-pen n. 圆珠笔
envelope n. 信封
stationery n. 信纸，文具
paper 纸
Office Supplies 办公用品
calculator n. 计算器
diary n. 记事簿
staple n. 订书钉
stapler n. 订书机
scissors n. 剪刀
pin n. 大头针
clip n. 回形针
tape n. 胶带
glue n. 胶水
paste n. 浆糊
Office Supplies 办公用品
computer n. 电脑/ laptop n. 笔记本电脑
printer n. 打印机
printer cartridge n. 打印墨盒
fax machine n. 传真机
photocopy machine n. 复印机
shredder n. 碎纸机
projector n. 投影仪
telephone n. 电话
Writing: Dealing with complaints
处理顾客投诉
Useful language
I apologise for…
Please accept my apologies for…
I would like to apologiese for …
Unfortunately …
The problem was due to …
Dealing with complaints
We had a problem with …
I would like to offer …
I can offer…
Please accept …
Grammar: Will for offers and promises
“will” 表示提议和许诺
I’ll ask him to call you. (offer)
I’ll do it later. (promise)
Listening: Telephone messages
电话留言
Telephone Message
Message for: ___________________
From: _________________________
Caller’s company: _______________
Tel./Email: _____________________
Message: ______________________
______________________
Speaking Test 口语测试
Part One
Prepare your personal informtion for Part One.
Your name
Your city and country
Your family
Your home
Your job
Your studies
Your hobbies
Career choices 职业选择
Focus 学习重点
熟悉与职业相关的词汇
学会描述职业变化
练习在听力和阅读过程中寻找相关信息
能够表达自己对待工作与生活的态度
掌握现在完成时和过去时的不同用法
New words & Expressions
stock broker 股票经纪人
London Stock Exchange 伦敦证券交易所
bank account 银行帐户
bankrupt adj. 破产的
a modest life 简朴的生活
accommodation n. 住处，膳宿
get started 开始
New words & Expressions
source of income 收入来源
olive n. 橄榄
farm products 农产品
business contact 生意场的熟人/关系
deal in 经营
make enquiries 询问
record shop 音像店
New words & Expressions
human resource 人力资源
HR manager 人力资源经理
photography exhibition 摄影展
accountancy job 会计工作
passion n. 热情，激情
competitive adj 竞争的
give up sth. all together 完全放弃……
New words & Expressions
professional photographer 职业摄影师
portrait n. 肖像，人像
studio n. 照相馆，画室，摄影室，演播室
Birmingham 伯明翰（英格兰中部城市）
Luxembourg 卢森堡 （西欧国家）
Career choices 职业选择
Escaping the rat race
躲避无休止的竞争
Background knowledge
What is rat race?
The rat race refers to a working life where people compete hard for power and money, and don’t have time to enjoy themselves.
Speaking：Elements of career choices
择业时需考虑的因素
Discussion
Elements of career choices
1. salary
2. position
3. working condition
4. interest
5. venue (location)
6. further studies
Elements of career choices
7. promotion
8. welfare
9. stability
10. challenge
11. safety/ security
12. reputation
13. future
Attitude toward work 对待工作的态度
Do you live to work or work to live?
Three attitudes toward work:
1. Workaholic 工作狂
2. Work lover 工作爱好者
3. Work hater 工作仇恨者
Reading: Change your life
改变你的生活
New Words & Expressions
stockbroker 股票经纪人
Stock Exchange 证券交易所
reward n. 报酬，回报
go bankrupt 破产，倒闭
change into 把…….改变为
trade in shares 股票交易
New Words & Expressions
resign from the job 辞职
farmhouse n. 农舍
bed and breakfast accommodation 只提供床铺与早餐的住宿
reorganise vt. 重新组织，重新安排
source of income 收入来源
as though 仿佛，好像
the best of luck 好运
Back to the land 回归土地
Peter Van Der Groot
Name
More relaxed, spent more time with children, have a modest, but comfortable life
Change of life
Growing fruit and vegetables, trade in shares
Make a living
Moving from London to the countryside
Living place
Successful stockbroker
career
Life in the sun 阳光下的生活
More challenge and busy
Change of life
Offer bed and breakfast accommodation, growing olive trees and sell olive oils.
Make a living
Moving from Birmingham’s city centre to the Tuscan hills in Italy.
Living place
teachers
career
Rob and Manda Brent
Name
Vocabulary: Money expressions
borrow money
lend money
spend money
save money
lose money
earn money
get money
waste money
Vocabulary: Money expressions
earn an income
make a profit
make a fortune
make a loss
make a budget
make both ends meet
go over budget
get into debt/be in red
get a loan
Grammar：The present perfect
现在完成时
The form of the present perfect
现在完成时的构成
现在完成时用于描述：
最近已发生的动作，而且对现在有影响或有一个看得见的结果。
起始于过去，持续到现在的动作。
某段时间内的动作，尚未完成。
have (has) + .（动词的过去分词）
The present perfect
The adverbs which indicate the present perfect tense.
现在完成时中常用的副词有：
already, yet, ever,never, not… yet, just, since, for…(days, weeks, months, years…), in the past … years, recently
Vocabulary: Name of Occupation
职业名称
Make a list of the name of career/ occupation
professor, doctor, lawyer, police, pilot, actor/ actress, manager, engineer, nurse, secretary, salesperson, businessman …
Listening: Career changes 职业变化
Job hopping 跳槽
Discussion
Reasons of job hopping
Advantages and disadvantages of job hopping
Achievements and plans
业绩和计划
Focus 学习重点
熟悉与业绩和计划相关的词汇
学习与业绩和计划相关的技能
掌握将来时的用法
学会写电子邮件和工作进展报告
New words & Expressions
design office 设计室
book cover 书的封面
printer n. 印刷商，印刷工；打印机
quotation n. 报价
in full colour 用彩色
in black and white 用黑白
a full progress report 详细的进展报告
New words & Expressions
refer to 参考，查阅，查看
book fair 书展，书市
a series of 一系列
Italian 意大利人，意大利语；意大利的
coincidence n. 巧合，巧事
move n. 行动，步骤；措施；方法; vi. 移动
consolidate one’s strong position 巩固某人的强势地位
removal company 搬运公司
New words & Expressions
stationery n. 文具，信纸
keep sb. up-to-date 使某人信息灵通
utility n. 公用事业，公用事业设备
bank loan 银行贷款
paperwork 日常文书工作
loan application 贷款申请
additive n. 添加剂
New words & Expressions
flavour n. 味道，风味，香味
on a small scale 小规模
Café n. 小餐馆，咖啡馆
snack bar 小吃店，快餐柜
outlet n. 直销店；市场；销路
strawberry n. 草莓
pear n. 梨
mango n. 芒果
New words & Expressions
take on 雇佣
meet demand 满足需求
health club 健身俱乐部
be in business 做生意
Poland 波兰（中欧国家）
Hungary 匈牙利（中欧国家）
Spain 西班牙（欧洲南部国家）
New words & Expressions
Portugal 葡萄牙（欧洲西南部国家）
Slovakia 斯洛伐克（中欧国家）
Bratislava 布拉迪斯拉发（捷克斯洛伐克中南部城市）
Reading: Talking about results
谈论成果
Complete the conversation with present perfect form of a suitable verb. P51
Grammar: Going to 一般将来时
“Be going to” is used to express future plans and intentions.
我们用going to + 不定式表示计划或意图
We‘re not going to use that campany again. They are very expensive.
She’s going to look for a new job in the summer.
Listening：Negotiating a bank loan
商谈银行贷款
Questions from bank clerk
What do you do?
Why do you want a loan?
How much do you earn?
Do you have any other income?
Have you ever borrowed money before?
Do you have any debts?
Negotiating a bank loan
Do you have a credit card?
How long have you been in business?
Do you have other properties such as stocks, bonds, treasures or collections?
Do you own your house or rent it?
Do you have a guarantee?
Reading Test: Parts One to Three
Focus 学习重点
Get familiar with the format of BEC Reading Test: Parts one to three （熟悉BEC考试阅读1-3部分的考试形式）.
Master the key words in the description of a chart（掌握与图表描述相关的词汇）.
Master the tips of the test（掌握考试技巧）.
New words & Expressions
poster n. 海报，招贴
office equipment 办公设备
prefabricated hut 预制营房，活动房
pharmaceutical company 制药公司
previous adj. 以前的，在先的
disastrous fall 损失惨重的一跌
reach the highest level 达到最高水平
New words & Expressions
rise/ increase/ improve /ascend/ go up/ move up/ mount up 上升
soar 飙升
fall/ drop/ decrease/ decline/ descend/ go down下降
stay stable/ steady/ the same 保持平稳
level off 持平
recover 反弹
peak up 达到顶峰，最高点
New words & Expressions
dramatically 喜剧地，引人注目地
considerably 相当大地
obviously 明显地
gradually 渐渐地
sharply 急剧地，明显地
slightly 轻微地
a little bit 一点儿
Business travel 商务旅行
Focus 学习重点
熟悉与商务旅行相关的词汇
学会谈论商务旅行的相关话题
练习在听力和阅读过程中寻找具体信息
掌握间接引语的用法
Listening: Flight problems
航班问题
Vocabulary on flight
aircraft, check-in, delay, journey, land, luggage, passenger, passport, pilot, take off, travel, trip, air traffic controller, baggage handler,check-in baggage, carry-on bag, boarding pass, board, business/ economy/ first class, flight attendant/ stewardship/air-hostess/ stewardess, identity card, return/ single ticket, crew, security/ safety inspection
Listening: Flight problems
航班问题
Speaking：
Process of boarding
Describe the process of boarding with the words listed above.
Grammar：Reported speech
间接引语
could
can
would
Future with will
Past perfect
Present perfect
Past perfect
Past simple
Past continuous
Present continuous
Past simple
Present simple
Was/ were
am/is/are
tense
tense
Reported speech
Direct speech
Reading: No card, no ticket
无信用卡，无飞机票
Focus 学习重点
Learn how to write a complaint letter（学会写投诉信）
How to deal with a complaint via media
（怎样通过媒体处理投诉）
How you expect your problem to be solved（问题怎样得到解决）
Style of the reading: Narration 叙述文
Paid €375 for another ticket.
Result
Lost his credit card in Germany, but provided a new credit card while checking in. He was asked to buy another ticket.
Process
Lost his credit card and was not allowed to check in
Event/
incident
The author
People
Frankfurt airport
Place
Last month
Time
Travel arrangements 旅行安排
Focus 学习重点
熟悉与旅行相关的词汇
学习掌握如何进行旅行安排的相关技能
练习在听力与阅读过程中寻找具体信息
掌握有关旅行安排的电子邮件的写法
New words & Expressions
Manchester 曼彻斯特（英格兰西北部港口城市）
Glasgow 格拉斯哥（英国城市）
Bristol 布里斯托尔（英国西部的港口）
London Heathrow Airport 伦敦希思罗机场
Paris Charles De Gaulle Airport 巴黎戴高乐机场
Lyon 里昂（法国城市）
Hotel amenities 宾馆便利设施
lobby, a lift, free newspaper, a direct-dial telephone,extension, a jacuzzi, a swimming pool, room service, a mini bar, air-conditioning, an Internet connection, TV set, computer, a hair dryer, a conference room, conderence equipment, a fitness room/ gym
Hotel amenities 宾馆便利设施
translation services, laundry service, beauty saloon, restaurant, business centre, sauna, recreation centre, karaoke (KTV), dancing ball, boutique, store, travel agency, etc.
Types of Hotels 宾馆的种类
(5、4、3、2、1） star hotel/ luxurious hotel 星级/ 豪华宾馆
business hotel 商务酒店
inn 小旅馆
motel 汽车旅馆
hostel 招待所，学生公寓
Types of hotel room 宾馆房间的种类
single room 单人间
double room 双人间
standard room 标准间
suite 套房
president suite 总统套房
master suite 主套房
junior suite 普通套房
Useful expressions in hotel
book a room/ make a reservation
check in
check out
room rate
room service
compliment breakfast
courtesy bus
front desk
Useful expressions in hotel
manager
receptionist
porter
attendant
chambermaid
waiter/waitress
barman
operator
Writing: Booking enquiries 订房咨询
Asking for information
date
room rate/ quotation
facilities
services
location
transport
parking lot
Listening：Arranging business travel
安排商务旅行
Transportation
flight/ by plane/by air
train/ by train
coach/ by coach
ship/ by sea
car/ by car
bus/ by bus
underground/ subway/ by metro
taxi/ by taxi
Speaking: Making a booking
预订
Focus 学习重点
Learn how to book a flight ticket
（学会怎样订机票）
Keep down the details about the time and the flight number
（记录航班信息）
Writing: Changes to flight details
航班信息变化
Deal with the changes of flight
time: take off, land, delay
flight: transfer/ change/ shift to another airline/ flight; cancel
boarding gate: change
Writing Test: Part One
Style of writing email
Without title, just first name, without complimentary closing, signature with first name
Informal
Address to all, usually a notice, memo
Neutral
With salutation（称呼语）, title（职称、头衔）, complimentary closing（结束语）, signature with full name（全称签名）
Formal
Skills & Process of Email Writing
写电子邮件的技巧和步骤
1. Identify the style of email
2. Read the instructions
3. Conclude all the relevant information
4. Check your writing for spelling,
grammar and punctuation mistakes
5. Check the number of words
