外贸流程
客户开发 样品
.和收款
报价
发货
产品使用情况反馈
称呼
• 常用的称呼：
• Mrs for married women,Miss for unmarried women,Mz / Ms can be for all women.
• Dear Mr or Mz (+ Surname)
• Dear + name
• Dear friend + name
• Hello +name (熟悉时) 或 Hi+name
• Good morning+name 或 Good +name
• Good afternoon+name或Good .+name
• Thank you very much+name
• 常用的结束语：
• Best Regards
• Warmest Regards
• With Best Regards to your family
• Regards!
• Thanks and Regards
• Thanks and Best Regards
开发信1
Dear Chris
This's Henry,sales manager from Max Ace Tech. We are the
Manufacturer of ESD Garment,ESD Gloves,ESD Wrist/heel
straps,ESD Mat,ESD Sticky mat,ESD Chair, ESD Tapes and some
other ESD Products.
I am sure that our prices are cheaper at least 10% than your current
please contact us to know more about your
prompt reply with inquiry will be greatly appreciated.
And have a nice day !
Best Regards/Henry
标准型的
开发信2
Dear ###, Madam/Sir
Max Ace Tech Development Co.,Ltd . here,Manufacturer
for ESD Garment,ESD gloves,ESD mat/sticky mat,ESD
wrist/heel strap,ESD fabric,ESD tape,ESD chair and
some other ESD we are a leading supplier
for all kinds of ESD&Cleanroom products. As a Specialized
exporter for these products in China,You will find our prices
will be cheaper at least 10% than your current supplier.
By the way,###,Most of our samples are available for
free of charge if you like? Awaiting for your feedback and
thank you in advance.
Best Regards/
Signature
诱惑性的
开发信3
• Dear Madam/Sir ,
• How are you . This is Henry , I may have sent many emails to you
before, I am sorry about this, but please understand we just want to
have a chance to do business with you, thank Max Ace
Tech Development Co.,Ltd . is a professional supplier of ESD and
cleanroom products, I have visited your website and find you may be
interested in some of our products, so we hope to receive your
inquiry
• .
• Than your current supplier's, with good quality and service. and we
like to send free sample for your evaluation if you require.
• If you are not the purchase department, please kindly forward this
email to them, your kind help will be high appreciated,thank you.
• Looking forward to hearing from your kind inquiry and any other
questions about our company are also welcome. Thanks for your
time to read this email.
• Best regards / Henry
不是采购人的邮箱
开发信4
• Dear ###
• Is there any inquiry about ESD Garment,ESD Gloves,ESD
Wrist/heel straps,ESD Mat,ESD Sticky mat,ESD Chair, ESD
Tapes and some other ESD Products?
• We would like to send you free samples for most of our
please contact me to know more about us.
• Thanks in advance and have a nice day !
• Best Regards/Henry
跟进开发版
Follow up after Dev.
• Dear Chris
• Have you kindly checked my emial below? Sorry that we still don't
receive any information from you. I am writing to ask if you are
intrested in buying ESD&Cleanroom Products recently ? Waiting for
your favorable reply soon and thanks in advance !
• Regards
• Jacob Liu/Sales manager
报价1
• Dear Robert
• Thanks very much for your inquiry and interesting in our products.
This's Jacob,sales manager from are a leading
manufacturer of cleanroom mating and some ESD products in china.
Here in following is our best offer for cleanroom mat .
•
• 1) Item: Clearnoom Matting
•
• 2) Size: Width *Length 10m*T2mm
• 3) Unit Price: based on EX-W Terms.
• 4) Delivery / Lead time: 5-8 working days
• 5) Payment Terms: T/T 100% in advance
• 6) Packing:36KG/Roll,Ctn Size: 105*18*18cm
• By the way,Robert,Our samples are available for free of charge for
your evaluation if you like. Awaiting for your feedback and thanks in
advance.
• Best Regards
• Henry
标准版
报价2
• Dear Robert
• Thanks very much for your inquiry and interesting in our products.
This's Henry from Max Ace Tech Development Co.,Ltd . .We are a
leading manufacturer of ESD Gloves in china.
•
• With quantity of 10,000 prs .Our best price is
Terms,Lead time of 1-2 weeks. Enclosed Please find our Formal
Quotation for your reference.
•
• By the way,###,Our samples are available for free of charge for
your evaluation if you for your feedback and thanks in
advance.
• Best Regards/
• Henry
飞跃版
跟进信1
Re: Follow up Offer xxxFrom Aidacom Manufacturer/name+date
• Dear Chris
• This is xxx,sales xxx from Max Ace Tech Development Co.,Ltd
.,manufacture of xxx. We appreciated your enquiry about xxx via
Alibaba dated on xxxx.
• I am writing to ask if you have received my quotation? Now I am
sending it again as below. Hope you could spare your time to check
if the price is workable for you. Awaiting for your feedback and
thanks in advance.
• And have a nice day !
• Best Regards
• Henry
跟进信2
Re: 2nd-Follow up Offer ESD gloves From Aidacom
Manufacturer/name+date
• Dear Chris
• Glad to contact you again! Have you kindly checked my offer below? Are
they workable for your market?
• Sorry that we still don't receive any information from you. I would
apprreciate for your any comment about our offer, including price,
quality, sercive. No matter if it is positive answer. It is great help for us to
meet your requirement.
• Waiting for your favorable reply soon!
• Best Regards
• Henry
跟进信3
3rd Follow up Offerxxxx From Aidacom Manufacturer/name+date
•Dear
•How are you doing these days? Hope everything goes quite well with
you.
•It is regret that we haven't receive any information from your side.
Shall we have your idea about our offer? Are our prices are not
workable for your market? Just let us know If there is anything we can
do for you.
•With our sincere desire for our business. Hope you could contact us by
return with any of your comments about our offer. Thanks in advance
and waiting for your reply.
•Best Regards
Henry
跟进信4
Free Samples available for ESD gloves Aidacom/name+date
• Dear Chris ,
• Good day!
• This's xxx from Max Ace Tech Development Co.,Ltd .manufacturer
of xxx.
• Have you spared your time to check our offer below? Is there any
comments from you about our price,MOQ,Lead time or Payment
terms? We can talk about / discuss about them if you have any
.
• By the way, xxx, Our samples can be available for free of charge
for your evaluation if you for your feedback and thank
you inadvance.
• And have a nice day!
• Best Regards/
• Henry
跟进信5
Re:Big Discount for ESD gloves Aidacom
• Dear
• It's regretful that we still didn't get any of your feedback about our
offer for your gloves inquiry. We are eager to establish business with
you.
• So we would like allow you big discount for the gloves you inquired
since we bellieve you are in the market for will know our
big discount for your orffer after getting your feedback.
• I am looking forward to your prompt reply.
• Best Regards
• Henry
跟进信6
Re:Free samples&discount for ESD gloves Aidacom/name+date
• Dear Chris ,
• How have you been recently?
• As for my quotation of xxx which might have received and under
considering. Could you please advise us your comments at your
earlier convenience.
• By the way,xxx , we would like to apply for free samples and some
discount for you if you think our offer is not early
feedback will be greatly apprecaited.
• Best Regards
• Henry
跟进信7
Re: ESD Gloves Manufacturer Aidacom
• Dear Chris ,
• For so many days no response from you,now I am writing to remind
you about our offer for ESD gloves dated on would like to
work out a better price for you after feedback by of your
comments by return will be much appreciated
• It will be our big pleasure if we have the opportunity to be on service
of you in near forward to your early reply.
• Best Regards
• Henry
跟进信8
Re: ESD Gloves Manufacturer Aidacom.
• Dear Chris,
• Long time no news from you,How's everything going these day?
• I am writing to ask if the xxx project still open? Kindly pls keep us
posted about that .Thanks.
• By the way,Any new enquiry,Pls do not hesitate and feel free to
contact for your feedback and thank you in advance.
• Best Regards
• Henry
跟进信9
Re: what reasons made you not answer me?
Dear Chris,
•How are you doing today! This's xxx from ###. Is there any updated
news from you about the quoation of xxx quoted on xxx.
•I did not know what reasons made you not answer my email .I know
there must be some reasons stopping our way of business.
•But no matter what,It will be greatly appreciated if you let us know
them .And then,We will try our best to fix them to establish our business
relationship.
•We are looking forwarder to hearing your comments with interest.
•Best Regards/
Henry
客户提出要样品
Ref Sample Freight
•Dear Chris ,
•Thank your for your positive reply. Our samples are available for free
of charge. May I have your courier account No. such as DHL,TNT or
Fedex?
•If you do not have it possible for you to prepay us USD120 as
sample freight ? Enclosed pls find the Sample . for your reference
.Kindly Pls advise us to go ahead and thank you in advance.
•Best Regards
Henry
客户提出没有账号不付款1
•Dear Chris,
•Thanks very much for your prompt and candid
unfortunately,It's our policy that we could not shoulder the freight for the
you may know that we have to send many samples each
day to our oversea would cost much money for us if we
shoulder the freight by ourselves.
•Chris,Hope you could understand that and help us to shoulder the
prompt reply will highly appreciated.
•Best Regards
Henry
客户提出没有账号不付款2
Ref Sample Freight
• Dear Chris,
• Thanks very much for your prompt reply again. In that case,Is it
possible for you to prepay the freigh? And we would like to refund
you in your first order, which I think it is fair. Business partner should
share profit and loss, right?
• Chris, we are serious to do business with you. I already applied for
the good terms for you and Hope you could try your best to talk to
your boss.
• Thanks and waiting for your good news.
• Best Regards
• Henry
客户提出没有账号不付款3
Ref Sample Freight
Dear Chris,
Thanks a lot for your effort for our businss. Considering long terms
business relastionship and the time we taken these days,I will try my
best to apply for the free freight for you again. I am afraid my boss
will angry with me,but no matter what,I will try. Chris,you own me
one ^o^,Just a joke.
And please wait for my good news.
Best Regards
• Signature
Henry
PRO-FORAM INVOICE
Payment for . ESD Gloves From Aidacom
• Dear Chris,
• Thanks very much for your order and your effort for our business.
• Enclosed pls find the ..for the goods your pls
confirm it and advise us ASAP. if there is any order
will be executed as soon as we have your bank be noted.
• Thanks again and have a nice day!
Best Regards
• Signature
• Henry
Amend Beneficiary
• Dear Ramon,
•
• How are you doing these day!
• I was informed by our accountant that there was USD1213
came to our bank,but which can not be released to our company
account due to the wrong Beneficiary wrote by your
are missing "Shenzhen" in the
pls call your bank to amend our beneficiary as following:
• AIDACOM TECHNOLOGY(SHENZHEN)CO LIMITED
• Awaiting for your news and have a nice day!
•Best Regards!
Henry
Your order is being executed
• Dear Chris ,
• We are very pleasure to inform you that we have confirmed your
payment order is being executed. We will inform you as
soon as your order has been finishied,Thanks very much for your
support.
• And have a nice day!
Best Regards/Henry
• Signature
Ref Balance for
• Dear Robert.
• We are very pleasure to inform you that your good will
be finished you pls arrange the balance for
. ASAP. In order to ship your goods in
query,Pls feel free to cotnact us.
•
• Have a nice day!
• Best Regards
• Henry
Feedback
Any Feedback from your customers for your last order
• Dear Chris,
• Is there any feedback from your customers about our goods? Are
they satisfy with me know if you have got any complains
about our .
• By the way,Any new pls feel free to contact us.
• And have a nice day!
Best Regards/Henry
• Signature
ESD Production finished
Dear Robert.
We have pleasure to inform you that we have
finished the production of gloves. And we will let
you know the shipping details if we have news.
•Have a nice day!
•Best Regards
Henry
Shipment Details
Dear Robert.
• We have arranged the shipment for your
sailing date is may
arrive at your port on . Pls kindly
note you.
• Best Regards
• Henry
Ref docs for shipment of gloves
Dear Robert
• We have pleasure to inform you that we have
sent you the customs clear docs by DHL With
tracking . Pls be noted
•
• And have a nice day!
• Best Regards
• Henry
To Restablish business Relationship
• Dear Robert
•
• Greetings! I am very sorry to delay for replying you. How is
everything going with you these days? Hope everyting goes quite
well with you.
•
• We do apologize for our previous bad service for you. It's really a
big pity for our company to bring you so much displeasure. Anyway,I
would like to convince you that there won't be similar things
happening any more in future. In my opinion, good reputation and
good service are so important and significant for a company. Hope
we may find further pleasant cooperation in the near future. Thank
you for your understanding!
•
• Have a nice day
