죭볾맽돌훊솿뛈솿폫뿘훆뛀솢톯쪦샮붡놱뺩2003쓪9퓂16죕
쳡룙죭볾뛈솿뛈솿뗄맽돌뛈솿뗄뛔쿳뛈솿뗄벼쫵뛈솿뗄벸뗣뾼싇2003-9-16뗚2튳샮붡jasonli@
믹놾룅쓮•Measureꎬ뛈솿ꎨ쏻듊ꎩꎬ쫇룹뻝튻뚨뗄맦퓲뢳폨죭볾맽돌믲닺욷쫴탔뗄쫽횵믲샠뇰[ISO/IEC 14598-1]ꆣ쫽횵쫇뛔죭볾닺욷ꆢ죭볾맽돌뗄쳘헷뗄솿뮯볇쫽뗄뷡맻ꎬ샠뇰쫇쳘헷뗄뚨탔뇭쪾ꎬ샽죧뇠킴돌탲뗄폯퇔ꎬ뿉틔쫇C믲C++ꆣ•Measureꎬ뛈솿ꎨ뚯듊ꎩꎬ내헕뛈솿맽돌훐뗄맽돌뚨틥ꎬ뛔죭볾맽돌믲죭볾닺욷쪵쪩뛈솿ꎬ뇭쪾쪵볊뗄뚯ퟷꆣ[ISO/IEC 14598-1]•Measurementꎬ닢솿ꎬ쫇내헕튻뚨뗄돟뛈폃뛈솿ꎨ쏻듊ꎩ룸죭볾쪵쳥쫴탔뢳횵뗄맽돌[ISO/IEC 14598-1]ꆣ쯼잿뗷뛔죭볾쪵쳥쫴탔뷸탐솿뮯뗄맽돌탔ꎬ쫇쳡좡죭볾맽돌믲죭볾닺욷쫴탔뗄뛈솿ꎨ쏻듊ꎩ뗄맽돌ꆣ쯼쯹퓌몭뗄쓚죝쫇뛈솿뗄맽돌ꎬ뛈솿맽돌뿉럖캪움맀뛈솿뗄맽돌뫍횱뷓뛈솿뗄맽돌ꎬ움맀뛈솿뗄맽돌쫇뛔볆뮮쪵쪩뛈솿뗄맽돌ꎬ횱뷓뛈솿뗄맽돌쫇퓚쪵샽쿮쒿맽돌훐쫕벯쫽뻝뫍럖컶쫽뻝뗄맽돌ꆣ•Metricꎬ뛈솿ꎬ쫇틑뚨틥뗄닢솿랽램뫍닢솿돟뛈[ISO/IEC 14598-1]ꆣ퓚뫜뛠뎡뫏폫Indicator붻닦돶쿖ꎬ떫웤쓚몭듳폚IndicatorꎬMetric룅횸죭볾뮷뺳훐죎뫎튻룶죭볾뛔쿳뗄쫴탔뗄솿뮯뇭쿖ꆣ•Indicatorꎬ횸쪾웷ꎬ쫇폃폚움볛믲풤닢웤쯻뛈솿ꎨ쏻듊ꎩ뗄뛈솿ꎨ쏻듊ꎩ[ISO/IEC 14598-1]ꆣ횸쪾웷쫇튻룶믲뛠룶뛈솿뗄ퟛ뫏ꎬ쫇뛔죭볾닺욷믲죭볾맽돌뗄쒳튻랽쏦쳘헷뗄랴펳ꆣ늻춬뗄뛈솿쒿뗄폐늻춬뗄뛈솿횸쪾웷톡퓱ꆣ퓚뻟쳥뗄쪵쪩맽돌훐ꎬ뿉닙ퟷ뗄뛈솿돉잧짏췲ꎬ톡퓱ퟮ쓜랴펳떱쪱뛈솿뮷뺳뗄횸뇪ퟷ캪뛈솿횸쪾웷ꆣ•Process Capabilityꎬ죭볾맽돌쓜솦뛈쏨쫶춨맽ퟱ톭죭볾맽돌쓜릻쪵쿖풤웚뷡맻뗄돌뛈ꆣ[CMM Version ]•Process Maturityꎬ죭볾맽돌돉쫬뛈쫇튻룶쳘뚨맽돌놻쏷좷뚨틥ꆢ맜샭ꆢ뛈솿ꆢ뿘훆ꆢ늢쟒쫇폐킧뗄돌뛈ꆣ[CMM Version ]•Process Performanceꎬ죭볾맽돌탔쓜쫇맽돌쪵볊횴탐뗄뷡맻ꆣ[CMM Version ]2003-9-16뗚3튳샮붡jasonli@
뛈솿뛈솿늻뗈폚솿뮯ꎬ뛈솿늻뗈폚뻶닟ꎨ뇈죧ꎺ쿮쒿톡퓱쒣탍ꎩ럇쫽ퟖ뻶닟쒣탍–쇬떼엄냥탍–퓋ퟷ탨튪탍–뺺헹탨튪탍–닺욷쿟삩햹탍–샻틦뇈뷏쒣탍쫽ퟖ쒣탍ꎨ1ꎩ펯샻럖컶쒣탍–믘쫕웚쒣탍–욽뻹믘쫕–헛뿛쿖뷰쇷–쓚늿믘쫕싊–펯샻횸쫽–웤쯻펯샻쒣탍ꎨ2ꎩ믽럖쒣탍–럇볓좨0-1쒣탍–럇볓좨볆럖쒣탍–볓좨볆럖쒣탍–쿞훆볓좨볆럖쒣탍–웤쯻볓좨볆럖쒣탍2003-9-16뗚4튳샮붡jasonli@
죭볾맜샭뗄믹놾맽돌쒣탍2003-9-16뗚5튳샮붡jasonli@
죭볾맽돌맜샭폫쿮쒿맜샭죭볾맽돌룄짆죭볾맽돌뚨틥죭볾맽돌뿘훆죭볾맽돌뛈솿죭볾맽돌횴탐탨쟳닺욷죭볾뾪랢쿮쒿볆뮮횴탐뚨틥쿮쒿볆뮮뗷헻쿮쒿볆뮮뛈솿볆뮮/뷡맻2003-9-16뗚6튳샮붡jasonli@
폃뮧뛔쿳쿮쒿훷맜룟닣훷맜ꎺ볆뮮폫뿘훆ꎺ맽돌뗄뿉볻탔뿍뮧/폃뮧죭볾맽돌ퟩꎺ룺ퟙ죭볾맽돌뛈솿ꎺ맽돌룄짆벼쫵훐탄ꎺ퇐뺿쿠뮥춨탅쿮쒿쓚늿쿮쒿췢늿탅쾢쇷2003-9-16뗚7튳샮붡jasonli@
뛈솿폫죭볾맽돌맜샭룄짆죭볾맽돌맦뮮죭볾맽돌뿘훆죭볾맽돌펦폃뛈솿죭볾맽돌죭볾닺욷뛈솿탅쾢뛈솿탅쾢볆뮮뛈솿죋ꆢ풴횴탐죭볾맽돌죭볾닺욷쫤죫탅쾢2003-9-16뗚8튳샮붡jasonli@
뛈솿뗄쒿뗄뛈솿뗄쒿뗄샭뷢맽돌맜샭맽돌샭뷢맽돌움볛맽돌풤닢맽돌뿘훆맽돌룄짆맽돌2003-9-16뗚9튳샮붡jasonli@
뛈솿뗄럖샠•뿍맛뛈솿뫍훷맛뛈솿–훷맛뛈솿쫇죋뗄훷맛에뛏뷡맻ꎬ훷맛뛈솿튲뿉틔쫇퓚뿍맛쫽뻝믹뒡짏뗄럖컶뷡맻ꆣ–뿍맛뛈솿쫇맽돌믲닺욷뗄쪵볊뷡맻ꎬ뿍맛뛈솿퓚튻뚨돌뛈짏뻍복짙쇋죋캪뗄훷맛펰쿬ꆣ•뻸뛔뛈솿뫍쿠뛔뛈솿–뻸뛔뛈솿웤뛈솿횵뗄좡뗃쫇쎻폐닎헕컯믲쎻폐웤쯻뗄틀삵맘쾵ꎬ뇈죧튻룶돌탲쒣뿩뗄듳킡뻟폐뻸뛔뗄듺싫탐쫽ꎬ웤쯻듺싫쒣뿩뗄뇤뮯늻펰쿬룃쒣뿩뗄듳킡ꆣ–쿠뛔뛈솿쫇웤뛈솿횵뗄좡뗃뻟폐닎헕컯믲폫웤쯻쫴탔뗄폐틀삵맘쾵ꎬ뇈죧맽돌짺닺싊틀삵폚맽돌쪱볤뫍맽돌닺돶뗄맦쒣ꆣ•쿔쪽뛈솿뫍틾쪽뛈솿–쿔쪾뛈솿쫇뿉횱뷓뗃떽쫽뻝뗄뛈솿ꎬ샽죧뇠돌쪱볤쫇쿔쪽뛈솿ꆣ–틾쪽뛈솿쫇뛔풭쪼뛈솿쫽뻝뷸탐퓋쯣믲뷡뫏뛠룶뛈솿럖컶뗃떽뗄뷡맻ꎬ샽죧룶죋뇠돌킧싊ꆣ•뚯첬뛈솿뫍뺲첬뛈솿–뚯첬뛈솿쫇솽캬틔짏뗄뛈솿ꆣ–뺲첬뛈솿쫇튻캬뛈솿ꆣ•풤닢뛈솿뫍뷢쫍뛈솿•쓚늿뛈솿뫍췢늿뛈솿–죭볾ퟩ횯쓚늿뫍죭볾ퟩ횯췢늿ꎬ쿮쒿ퟩ쓚늿폫쿮쒿ퟩ췢늿ꎬ쿮쒿쓚킡ퟩ횮볤ꆣ2003-9-16뗚10튳샮붡jasonli@
맽돌뗄뛈솿뫍닺욷뗄뛈솿닮틬–뛈솿쒿뇪ꎬ닺욷뛈솿쫇폃폚뛔죭볾닺욷뷸탐움볛ꎬ퓚듋믹뒡횮짏뷸탐닺욷짨볆폅뮯ꆣ죭볾맽돌뛈솿쫇캪쇋뛔죭볾맽돌뗄탐캪뷸탐쒿뇪맜샭ꎬ늢퓚뛈솿뗄믹뒡짏뛔죭볾맽돌뷸탐뿘훆ꆢ움볛뫍룄짆ꆣ–뛈솿쓚죝ꎬ뛔죭볾닺욷뗄뛈솿닠훘폚죭볾뷡릹뗄뛈솿ꎬ뛈솿뗄쓚죝폫죭볾뾪랢벼쫵쏜쟐쿠맘ꆣ뛔죭볾맽돌뗄뛈솿폐죽듳샠믹놾쓚죝ꎬ럖뇰쫇훊솿ꆢ쪱볤뫍풴ꆣ–뛈솿랽램ꎬ뛔닺욷뗄뛈솿랽램쫇뷗뛎탔랽램ꎬ뛈솿뛔쿳쫇죭볾짺닺뫳웚뗃떽뗄돉탎뗄죭볾닺욷ꆣ뛔죭볾맽돌뗄뛈솿랽램쫇맽돌탔랽램ꎬ뛈솿맽돌훐뗄룷룶뷗뛎쯹폃떽뗄벼쫵ꆢ랽램쫇뚯첬룼탂뗄ꆣ–뛈솿뷡맻ꎬ닺욷뛈솿뷡맻춨뎣쫇죭볾닺욷뗄뢴퓓뛈쒣탍뫍뿉뾿탔쒣탍뗈ꆣ뛔맽돌뛈솿뗄뷡맻쫇맽돌믹쿟ꆣ솪쾵–닺욷뛈솿쓚죝뿉틔쫇맽돌뛈솿쓚죝뗄튻늿럖ꎻ–뛔닺욷뗄뛈솿뷡맻쫇뛔닺욷뗄움볛ꎬ뛸닺욷폖쫇맽돌뗄뷡맻ꎬ닺욷뗄뫃뮵듓튻룶랽쏦쳥쿖쇋맽돌뗄뫃뮵ꆣ2003-9-16뗚11튳샮붡jasonli@
쳡룙죭볾뛈솿뛈솿뗄맽돌뛈솿뗄뛔쿳뛈솿뗄벼쫵뛈솿뗄벸뗣뾼싇2003-9-16뗚12튳샮붡jasonli@
뛈솿뗄맽돌•GQMꎨGoal-Question-Measurementꎩ•PSMꎨPractical Software Measurementꎩ쓦쿲맽돌맽돌짌튵쒿뇪쒿뇪맽돌뫍닺욷“G”“Q”“M”뛈솿뛈솿뛈솿뛈솿폃뮧뛔쿳쒿뇪컊쳢헽쿲맽돌2003-9-16뗚13튳샮붡jasonli@
CMMI훐뗄뛈솿맽돌•SG1 헻뫏뛈솿폫럖컶– 붨솢뛈솿쒿뇪– 횸뚨뛈솿– 횸뚨뛈솿쫽뻝닉벯뫍듦뒢뗄맦돌– 횸뚨뛈솿럖컶뗄맦돌•SG2 쳡릩뛈솿뷡맻– 쫕벯뛈솿쫽뻝– 럖컶뛈솿쫽뻝– 듦뒢쫽뻝뫍뷡맻– 뛈솿뷡맻붻쇷•GG2 ꎨ –ꎩ•GG3 ꎨ –ꎩ2003-9-16뗚14튳샮붡jasonli@
죭볾맽돌뗄뛈솿맽돌쒿뇪쟽뚯뗄뛈솿맽돌ISPMM2003-9-16뗚15튳샮붡jasonli@
ISPMMꎺힼ놸뛈솿ퟓ맽돌2003-9-16뗚16튳샮붡jasonli@
ISPMMꎺ톡퓱뛈솿ퟓ맽돌2003-9-16뗚17튳샮붡jasonli@
퓵퇹좷뚨뛈솿쒿뇪쓣쿫믱뗃쪲쎴ꎬ쓣뻍뛈솿쪲쎴ꎡ2003-9-16뗚18튳샮붡jasonli@
뛈솿쒿뇪톡퓱벰쏨쫶짌튵쒿뇪1짌튵쒿뇪2…짌튵쒿뇪n맘볼맽돌쒿뇪1맘볼맽돌쒿뇪2…맘볼맽돌쒿뇪m뛈솿쒿뇪1뛈솿쒿뇪2…뛈솿쒿뇪k뛈솿뛔쿳ꎺX쿮쒿훐뗄춬벶움짳맽돌뛈솿뛔쿳ꎺ쒿뗄ꎺ쒿뗄ꎺ퓚움볛뗄믹뒡짏룄짆맽돌킧싊폃뮧뛔쿳ꎺ폃뮧뛔쿳ꎺ죭볾ퟩ횯맽돌룄짆ퟩ뛈솿뮷뺳ꎺ뛈솿뮷뺳ꎺ탂뾪랢뗧솦쾵춳냬릫ퟔ뚯뮯쿮쒿ꆣ쿮쒿ퟩ맦쒣50죋ꎬ웤훐뾪랢죋풱40죋ꆣ2003-9-16뗚19튳샮붡jasonli@
ISPMMꎺ쫽뻝럖컶ퟓ맽돌2003-9-16뗚20튳샮붡jasonli@
뛈솿맽돌뗄쓜솦뛈ISPMM•캴췪돉닣뻟폐틑맜샭닣•틑횴탐닣뫍틑뚨틥닣뗄맽돌•틑맜샭닣쳘헷늢쟒횧돖죭볾•틑뚨틥닣ퟩ횯붨솢쓜솦뛈캪틑뚨틥닣틔쿂뗄맽•솿뮯맜샭닣돌쪵쿖•폅뮯닣2003-9-16뗚21튳샮붡jasonli@
쳡룙죭볾뛈솿뛈솿뗄맽돌뛈솿뗄뛔쿳쓚죝뛈솿뗄벼쫵뛈솿뗄벸뗣뾼싇2003-9-16뗚22튳샮붡jasonli@
죭볾뛈솿톡퓱뗄랽헫Ø“ퟅ퇛쿖퓚ꎬ햹췻캴살”퓚뛈솿뗄믹뒡짏ꎬ샭뷢늢뿘훆맜샭쿖폐맽돌ꎬ헒돶쿖폐맽돌듦퓚뗄컊쳢뷸탐룄짆ꎬ늢춨맽움볛살뫢솿룄짆뗄뷡맻틔퓶잿맽돌뗄풤닢쓜솦ꆣØ뛠닣듎뛈솿탨쟳–죭볾쿮쒿뛈솿탨쟳ꎬ닠훘샭뷢뫍뿘훆떱잰쿮쒿뗄쟩뿶뫍ힴ첬–죭볾닺욷뛈솿탨쟳ꎬ닠훘샭뷢뫍뿘훆떱잰닺욷뗄훊솿ힴ뿶–죭볾맽돌뛈솿탨쟳ꎬ샭뷢뫍뿘훆떱잰쟩뿶뫍ힴ첬ꎬ뮹냼몬쇋뛔맽돌뗄룄짆뫍캴살맽돌뗄쓜솦풤닢ꆣ2003-9-16뗚23튳샮붡jasonli@
톡퓱뛈솿뗄뫢솿횸뇪ꎨ닎뾼ꎩ•It is considered meaningful by the customer,manager,and performer.•It demonstrated quantifiable correlation between process perturbations and business performance.•It is objective and unambiguously defined.•It displays trends.•It is a natural by-product of the process.•It is supported by automation.•Metrics must be simple,objective,easy to collect,easy to interpret,and hard to misinterpret.•Metrics collection must be automated and nonintrusive,that is, not interfere with the activities of developers.•Metrics must provide consistent assessments throughout the life cycle, especially in early phases, when efforts to improve quality have a high payoff.•Metrics,both values and trends, must be used actively by management and engineering personnel for communicating progress and quality in a consistentformat.•Metrics’fidelity improves across the life -9-16뗚24튳샮붡jasonli@
톡퓱뛈솿뗄뫢솿횸뇪ꎨ닎뾼ꎩ•The measures should relate closely to the issue under study. These are usually issues of quality,resource consumption, or elapsed time.•They should have high information content..•They should pass a reality test.•They should permit easy and economical collection of data.•They should permit consistently collected , well-defined data.•They should show measurable variation.•They should have diagnostic value and be able to help you identify not only that something unusual has happened but also what might be causing -9-16뗚25튳샮붡jasonli@
톡퓱뛈솿뗄뇪ힼØ뿉붻쇷탔닉폃맦랶뗄랽램뛔뛈솿쫴탔뷸탐뚨틥뫍쏨쫶ꎬ쪹웤쯻죋뿉틔튻훂뗘쇋뷢뛈솿뗄쓚죝ꎬ뛈솿뗄쫽뻝횵샯냼삨쇋쓄킩탅쾢믲늻냼삨쓄킩탅쾢ꎬ틔벰뛈솿쫽뻝뗄쫕벯맽돌ꆣØ뿉훘뢴탔뇭쪾웤쯻죋내헕뚨틥뗄뛈솿맽돌뷸탐쫽뻝닉벯뫍럖컶쫇럱쓜릻뗃떽춬퇹뷡맻뗄뿉쓜탔ꆣØ뿉ힷ쯝탔뇭쪾룹뻝뛈솿탅쾢쫇럱쓜릻뚨캻돶닺짺뛈솿쫽뻝쪱죭볾맽돌뗄떱쪱ힴ첬뫍떱쪱뮷뺳뗄뿉탐탔ꆣ뛈솿탅쾢뗄뿉ힷퟙ탔뛔죭볾맽돌룄짆쫇럇뎣훘튪뗄ꎬ뷸탐맽돌룄짆쪱탨튪쏷좷퓚쪲쎴뮷뺳쿂닺짺헢퇹뗄맽돌ힴ첬ꎬ쪲쎴풭틲떼훂쇋맽돌욫닮ꆣØ뿉닙ퟷ탔뛈솿뗄톡퓱춬쪱튲펦룃뾼싇쫕벯뛈솿쫽뻝뗄뿉쓜탔벰쓑틗돌뛈ꎬ늢춬쪱뾼싇쫽뻝쫕벯뗄뮨럑뫍풴햼폃ꆣØ뿉듺뇭탔뇭쪾뛈솿탅쾢뻟폐랴펳죭볾맽돌뗄쒳룶랽쏦쳘탔뗄쓜솦ꆣ튻룶잰쳡쳵볾쫇ꎺ뛈솿쫽뻝펦쫇뇤뮯뗄ꎬ틲캪횻폐뇤뮯뗄쫽뻝닅쓜랴펳맽돌뗄욫닮ꆣ2003-9-16뗚26튳샮붡jasonli@
뛈솿쒿뇪톡퓱벰쏨쫶짌튵쒿뇪1짌튵쒿뇪2…짌튵쒿뇪n맘볼맽돌쒿뇪1맘볼맽돌쒿뇪2…맘볼맽돌쒿뇪m뛈솿쒿뇪1뛈솿쒿뇪2…뛈솿쒿뇪k뛈솿뛔쿳ꎺX쿮쒿훐뗄춬벶움짳맽돌뛈솿뛔쿳ꎺ쒿뗄ꎺ쒿뗄ꎺ퓚움볛뗄믹뒡짏룄짆맽돌킧싊폃뮧뛔쿳ꎺ폃뮧뛔쿳ꎺ죭볾ퟩ횯맽돌룄짆ퟩ뛈솿뮷뺳ꎺ뛈솿뮷뺳ꎺ탂뾪랢뗧솦쾵춳냬릫ퟔ뚯뮯쿮쒿ꆣ쿮쒿ퟩ맦쒣50죋ꎬ웤훐뾪랢죋풱40죋ꆣ2003-9-16뗚27튳샮붡jasonli@
맽돌쪵쳥쏨쫶쒣탍맽돌ퟩ돉맽돌쫤죫맽돌쫤돶맽돌쿻뫄맽돌놣쇴맽돌뛈솿쪵쳥맽돌뛈솿쪵쳥맽돌뛈솿쪵쳥2003-9-16뗚28튳샮붡jasonli@
뛈솿뗄뛔쿳쓚죝ꎨ닎뾼ꎩÙ맜샭뛈솿–Work and progress–Budgeted cost and expenditures–Staffing and team dynamicsÙ훊솿뛈솿–Change traffic and stability, which is relationship between opened and closed software change orders.–Breakage and modularity, which is average breakage trend over time–Rework and adaptability, which is rework trend over time–MTBF and maturity, which is MTBF trend over time2003-9-16뗚29튳샮붡jasonli@
죭볾맽돌뗄뛈솿쒣탍죭볾맽돌탔쓜죭볾맽돌쓜솦뛈죭볾맽돌탔쓜랶돫죭볾맽돌탔쓜샠탍쳘탔ퟓ쳘탔죭볾맽돌돉쫬뛈뛈솿쫽뻝쿮2003-9-16뗚30튳샮붡jasonli@
죭볾맽돌뗄뛈솿쒣탍죭볾맽돌뗄쓜솦뛈/돉쫬뛈죭볾맽돌탔쓜죭볾맽돌훊솿죭볾맽돌킧싊죭볾맽돌돉놾죭볾맽돌탔쓜뗄컈뚨탔닺욷뫍럾맽돌틀듓탔컈뚨탔짺닺싊쪱볤뫍뷸뛈풴뫍럑폃벼쫵쓜솦컱뗄훊솿2003-9-16뗚31튳샮붡jasonli@
ISO9126 닺욷훊솿쒣탍릦쓜탔뿉뾿탔킧싊뿉틆횲탔틗쪹폃탔뿉캬뮤탔쫊뫏탔쫊펦탔뿉럖컶탔뿉샭뷢탔ힼ좷탔돉쫬탔쪱볤쳘탔뿉낲ힰ탔뿉뇤룼탔틗톧쾰탔뮥폃탔죝듭탔풴쳘탔튻훂탔컈뚨탔닙ퟷ탔틀듓탔뿉믖뢴탔뿉쳦뮻탔뿉닢쫔탔낲좫탔2003-9-16뗚32튳샮붡jasonli@
뛈솿쒣탍훐웟훖뛈솿샠탍횮볤뗄맘쾵쒣탍 닺욷럾맽돌틀컈뚨탔 짺닺싊 쪱볤 풴 벼쫵 컱훊솿 듓탔 뷸뛈 럑폃 쓜솦 닺욷럾컱훊솿σ σ σ 맽돌틀듓탔σ σ σ σ 컈뚨탔σ σ σ σ 짺닺싊∇ ∇ σ σ 쪱볤뷸뛈∇ ∇ σ σ 풴럑폃∇ ∇ σ ∇ 벼쫵쓜솦σ σ σ σ σ σ 웤훐ꎺ ∇뇭쪾랴쿲펰쿬 σ 뇭쪾헽쿲펰쿬 2003-9-16뗚33튳샮붡jasonli@
뛈솿쒣탍뛔SW-CMM튻냣맽돌쳘헷뗄뢲룇SW-CMM맽돌폲튻냣쳘헷죭볾맽돌뛈솿쒣탍돐억맽돌틀듓탔풴뫍럑폃잰쳡쳵볾벼쫵쓜솦닺욷뫍럾컱훊솿믮뚯짺닺싊쪱볤뫍뷸뛈풴뫍럑폃닺욷뫍럾컱훊솿맽돌틀듓탔컈뚨탔뛈솿폫럖컶짺닺싊쪱볤뫍뷸뛈풴뫍럑폃벼쫵쓜솦닺욷뫍럾컱훊솿퇩횤맽돌틀듓탔2003-9-16뗚34튳샮붡jasonli@
뛈솿쒣탍뛔SW-CMM맽돌쳡컊떥뗄뢲룇100%01122280%60%죵뢲룇676잿뢲룇40%66520%0%RMPPTOSMQACM뛔SW-CMM뗚뛾닣훐뗄6룶맘볼맽돌폲뷸탐죭볾맽돌컊쳢떥뫍맽돌탔쓜뛈솿뗄뛔뇈럖컶ꎬ뗚뛾닣ퟜ릲폐36룶맽돌컊쳢ꆣ2003-9-16뗚35튳샮붡jasonli@
맽돌탔쓜뛈솿ힼ퓲뫍횸뇪¾ힼ퓲ꋙ쿠춬훊솿횸뇪쿂ꎬ햼폃풴풽짙뗄맽돌탔쓜풽뫃ꋚ쿠춬훊솿횸뇪쿂ꎬ킧싊풽룟뗄맽돌탔쓜풽뫃¾횸뇪ꋙ짨볆쪱볤듳폚뇠싫쪱볤[TSP]ꋚ짨볆움짳쪱볤듳폚50%뗄짨볆쪱볤[TSP]ꋛ뇠싫움짳쪱볤듳폚50%뗄뇠싫쪱볤[TSP]ꋜ욫샫뛈ꋝ략릤싊ꋞ쪧뿘쫽ꋟꆰ80/20ꆱ풭퓲2003-9-16뗚36튳샮붡jasonli@
“80/20”풭퓲%뗄릤돌솿폃퓚20%뗄탨쟳짏%뗄뾪랢돉놾뮨럑퓚20%뗄늿볾짏%뗄듭컳쫇평20%뗄늿볾틽웰뗄%뗄퇓웚믲략릤쫇평20%뗄뇤룼퓬돉뗄%뗄쾵춳풴쫇평20%뗄늿볾쿻뫄뗄%뗄뷸뛈쫇평20%뗄죋췪돉뗄2003-9-16뗚37튳샮붡jasonli@
쳡룙죭볾뛈솿뛈솿뗄맽돌뛈솿뗄뛔쿳쓚죝뛈솿뗄벼쫵뛈솿뗄벸뗣뾼싇2003-9-16뗚38튳샮붡jasonli@
죭볾맽돌뗄쳘탔럖컶Ì맽돌뗄쳘뗣–죭볾맽돌뗄맽돌탔–죭볾맽돌뗄돖탸탔–죭볾맽돌뗄쳘쫢탔–죭볾맽돌뗄닣듎탔–죭볾맽돌뗄뚯첬탔Ì맽돌뗄쳘탔–죭볾맽돌탔쓜–죭볾맽돌컈뚨탔–죭볾맽돌쓜솦뛈–죭볾맽돌룄짆2003-9-16뗚39튳샮붡jasonli@
맽돌훊솿뫍맽돌탔쓜100100808060604040202000(a)(b)룶죋첬뛈벰웤쯻맽돌쪵쪩뮷뺳벰웤쯻돟뛈ꆢ킭ퟷ맘쾵ꆢ쇬폲뺭퇩뗈2003-9-16뗚40튳샮붡jasonli@룶죋쯘훊ꎨ훊솿ꎩ맽돌훊솿ꎨ놾훊ꎩ
맽돌뗄컈뚨탔뛈솿욵뛈쪱볤/탲쇐뛈솿욫닮뛈솿욵뛈쪱볤/탲쇐뛈솿욫닮2003-9-16뗚41튳샮붡jasonli@
맽돌쓜솦뛈20쪵볊뻹횵쪵볊짏쿞룶릤ퟷ죕룶릤ퟷ죕1614쒿뇪짏쿞12룶릤ퟷ죕12108642001234567891011213죭볾좱쿝뒦샭ퟓ맽돌쓜솦뛈2003-9-16뗚42튳샮붡jasonli@
싺ퟣ맽돌쓜솦뛈ꎨaꎩꎨbꎩꎨcꎩ2003-9-16뗚43튳샮붡jasonli@
뛈솿럖컶벼쫵•6Sigma•Scatter Diagrams•Run Chart•Histograms•Cause-and-effect diagrams ( Fish-Bone )•Bar Chart•Pareto Charts•Regression Analysis•Control Chart ( SPC )2003-9-16뗚44튳샮붡jasonli@
뿘훆춼벼쫵믹뒡CL+3σ짏쿞ꎨUCLꎩCL+2σCL+σCL훐탄쿟CL-σCL-2σ쿂쿞ꎨLCLꎩCL-3σ2003-9-16뗚45튳샮붡jasonli@
X-R춼럖컶•헫뛔컊쳢–맽돌탐캪뗄훐탄쟷쫆ꎿ–쯦ퟅ맽돌뗄뷸탐ꎬ룷럖ퟩ쫽뻝횮볤뗄욫닮ꎿ–럖ퟩ쓚뗄맽돌탐캪욫닮ꎿ•잰쳡–럖ퟩ쓚닉퇹쫽뻝쫽쒿듳킡n펦듳폚뗈폚2ꎬ퓚뷸탐죭볾맽돌뛈솿쪱헒돶쿠쯆탔쫽뻝럖ퟩꆣ–R춼랴펳뗄쫇럖ퟩ쓚쫽뻝랶캧뗄럖늼ꎬ죧맻럖ퟩ뗄n횵맽듳뻍뿉쓜믡떼훂늻춬럖ퟩ볆쯣돶뗄R횵쿠닮맽듳ꎬ뻍컞램럖컶돶췢퓚틲쯘떼훂뗄맽돌욫닮ꎬR춼뗄펦폃랶캧j튻냣쫇퓚n ꇜ10뗄쟩뿶쿂ꆣ•컈뚨탔에뚨ힼ퓲–죧맻X춼훐돶쿖럖늼퓚짏쿂뷧쿞틔췢뗄쫽뻝ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐죽룶솬탸럖늼뗣훐폐솽룶뗣럖늼퓚훐탄쿟춬튻닠늢쟒욫샫훐탄쿟2σ뗄뻠샫ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐컥룶솬탸럖늼뗣훐폐쯄룶뗣럖늼퓚훐탄쿟춬튻닠늢쟒욫샫훐탄쿟σ뗄뻠샫ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐ퟔ짙폐냋룶솬탸럖늼뗣훐퓚훐탄쿟춬튻닠ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ2003-9-16뗚46튳샮붡jasonli@
X-R춼볆쯣n1X쫇쎿튻룶닉퇹쫽뻝ꎬk뇭쪾닉퇹뗄쫽뻝ퟩ쫽쒿ꎬn뇭쪾쎿Xj=Xiꎨ1≤j≤kꎩj∑n튻룶닉퇹ퟩ훐폐n룶쫽뻝ꆣi=1k1X=Xi뇭쪾X춼뗄훐탄쿟뗄횵ꆣ∑Xki=1UCLX=X+A2R럖뇰뇭쪾X춼뗄짏쿂뷧쿞횵ꎬ퓚X춼훐짏쿂뷧쿞쫇폫훐탄쿟뗈LCLX=X−A2R뻠뗄ꎬ평듋뿉뗃돶σ뗄횵ꆣ웤훐Α쫇춳볆횵뎣솿ꆣ2A2Rσ=3Rj=Xjmax−Xjminꎨ1≤j≤kꎩ뇭쪾퓚춬튻럖ퟩ쓚퇹놾쫽뻝뗄ퟮ듳닮뻠ꆣk1R=Ri∑뇭쪾R춼훐탄쿟뗄횵ꆣki=1UCLR=D4R럖뇰뇭쪾R춼뗄훐짏쿂뷧쿞횵ꎬ퓚R춼훐짏쿂뷧쿞쫇폫훐탄쿟뗈뻠뗄ꆣ웤훐D뫍D쫇춳볆횵뎣솿ꆣLCLR=D3R342003-9-16뗚47튳샮붡jasonli@
XmR춼럖컶•믹놾볙짨죭볾맽돌뗄솬탸탔쪹쿠쇚솽룶닉퇹뗣ퟮ뿉쓜뷼쯆•펦폃잰쳡–쫽뻝럖ퟩ퓚폐킩쟩뿶늻틗쪵쿖ꎬ춬쪱럖ퟩ닺짺뗄쫽뻝뻛벯뿉쓜복죵틬뎣쫽뻝퓚뿘훆춼짏뗄뇭쿖ꎻ–뛔쎿튻룶닉퇹쫽뻝뷸탐럖늼뒦샭ꎬ뿉럖컶돶닉퇹룶쳥쫇럱듦퓚튻킩틬뎣쒣쪽ꎬ죧톭뮷럖늼ꆢ돖탸떥쿲럖늼뗈ꆣ•컈뚨탔에뚨ힼ퓲–죧맻X춼훐돶쿖럖늼퓚짏쿂뷧쿞틔췢뗄쫽뻝ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐죽룶솬탸럖늼뗣훐폐솽룶뗣럖늼퓚훐탄쿟춬튻닠늢쟒욫샫훐탄쿟2σ뗄뻠샫ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐컥룶솬탸럖늼뗣훐폐쯄룶뗣럖늼퓚훐탄쿟춬튻닠늢쟒욫샫훐탄쿟σ뗄뻠샫ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–죧맻X춼훐ퟔ짙폐냋룶솬탸럖늼뗣훐퓚훐탄쿟춬튻닠ꎬ쓇쎴맽돌쫇늻컈뚨뗄ꆣ–“룶쳥뿘훆춼”돶쿖쫽뻝틬뎣럖늼쒣쪽ꆣ럖늼쟺쿟뗄톭뮷돶쿖ꎬ쫽뻝럖늼떥쿲랢햹ꎬ쫽뻝럖늼닣듎뿬쯙뇤뮯ꎨ짏짽믲쿂붵ꎩ뗈ꆣ2003-9-16뗚48튳샮붡jasonli@
죭볾맽돌뗄탔쓜럖컶뷢뻶SPC퓚죭볾쇬폲펦폃뗄컊쳢ꎺ 톡퓱쫊떱뿘훆춼X-R춼ꆢX-S춼ꆢXmR춼ꆢMAMR춼ꆢc춼ꆢu춼 쫽뻝닉퇹폫쫽뻝럖ퟩ 맽돌탔쓜욫닮럖컶 맽돌쓜솦뛈럖컶2003-9-16뗚49튳샮붡jasonli@
쫽뻝닉퇹폫쫽뻝럖ퟩÌ닉퇹쫽뻝쳘탔뿉붻쇷탔ꆢ뿉훘뢴탔ꆢ뿉ힷ쯝탔ꆢ뿉닙ퟷ탔ꆢ뿉듺뇭탔Ì쫽뻝뗄닉퇹쪱볤뫍뿕볤탅쾢죧맻닉퇹뗄쪱볤뫍뿕볤뿧뛈첫듳ꎬ늻싛퓵퇹럖ퟩ쫽뻝뿘훆춼훐뗄짏쿂쿞랶캧뻍믡뷏듳ꎬ뿘훆춼훐뗄맽돌뇭쿳뻍믡돶쿖뛠쫽쫇뒦폚컈뚨ힴ첬Ì쫽뻝럖ퟩ믹놾풭퓲놣돖ퟩ쓚닉퇹쫽뻝뗄쿠쯆탔ꎬ뇭쿖퓚솽룶랽쏦ꎺꋙ퓚춬튻ퟩ쓚틽웰맽돌욫닮뗄풭틲펦룃뷼쯆ꎬ춬ퟩ쓚뗄쫽뻝욫닮뷼뿉쓜킡ꆣꋚ춬ퟩ쫽뻝쯹뿧뛈뗄쪱볤뫍뿕볤펦뺡뿉쓜킡ꆣÌ뷡뫏쒿뇪뫍탨쟳좷뚨럖ퟩ뗄풭퓲뻹횵뿘훆춼랴펳뗄쫇럖ퟩ볤뗄맽돌욫닮ꎬ랶캧뿘훆춼랴펳뗄쫇ퟩ쓚뗄맽돌욫닮ꆣ뷡뫏쫽뻝럖컶뗄탨쟳냑뿉쓜쫇훷튪믲쳘뇰맘힢뗄틽웰맽돌욫닮뗄풭틲닺짺뗄쫽뻝럖늼퓚ퟩ볤ꎬ틽웰맽돌욫닮뗄듎튪풭틲믲쫇늻맘탄뗄풭틲닺짺뗄쫽뻝럅퓚ퟩ쓚2003-9-16뗚50튳샮붡jasonli@
맽돌탔쓜욫닮럖컶ꎨ1ꎩ맽돌탔쓜쫽뻝놾짭쫇럱헽좷ꎨ2ꎩ쫽뻝ퟩ횯뫍럖컶컊쳢ꎨ3ꎩ맽돌틀듓탔컊쳢폫볆뮮맽돌뗄튻훂탔컊쳢죋풱ꆢ릤뻟ꆢ벼쫵뫍맦돌뗄뫏샭펦폃컊쳢횧돖쾵춳뗄뫏샭펦폃컊쳢ퟩ횯쿠맘컊쳢ꎨ4ꎩ맽돌쒣탍컊쳢맽돌좱쿝뫍맽돌늻췪놸2003-9-16뗚51튳샮붡jasonli@
맽돌탔쓜쓜솦뛈럖컶20LSLUSL쒿뇪18LCLCLUCL16146σs1210τ866σ420030405060708090100110120130140150ꎨ1ꎩσ< σꎬ붵뗍맽돌웚췻sꎨ2ꎩσ= σszτ> 0ꎬ뇭쪾쪵볊맽돌뗄짏쿞늻싺ퟣ탨쟳ꆣzτ= 0ꎬ뇭쪾룃맽돌쪵볊뗄탔쓜뇭쿖쫇싺ퟣ탨쟳뗄ꎬ맽돌쫇폐쓜솦뗄ꆣzτ< 0ꎬ뇭쪾쪵볊맽돌뗄쿂쿞늻싺ퟣ탨쟳ꆣꎨ3ꎩσ> σszτ> 3ꎨσ-σꎩꎬ뇭쪾맽돌탔쓜뗄짏쿞늻싺ퟣ탨쟳ꆣsz-3ꎨσ-σꎩ=> τ<= 3ꎨσ-σꎩꎬ뇭쪾맽돌탔쓜싺ퟣ탨쟳ꎬ쫇폐쓜솦뗄ꆣsszτ< -3ꎨσ-σꎩꎬ뇭쪾맽돌탔쓜뗄쿂쿞늻싺ퟣ탨쟳ꆣs2003-9-16뗚52튳샮붡jasonli@
쳡룙죭볾뛈솿뛈솿뗄맽돌뛈솿뗄뛔쿳쓚죝뛈솿뗄벼쫵뛈솿뗄벸뗣뾼싇2003-9-16뗚53튳샮붡jasonli@
뛈솿쪵쪩컊쳢Ø펦폃뛈솿뗄튻킩쿞훆ꎿØ퓵퇹좷뚨뫏쫊뗄뛈솿쒿뇪ꎿØ캴듯떽CMM/CMMI쯄벶쓜폃뛈솿뫍솿뮯맜샭싰ꎿØ쯄벶틔쿂뗄뛈솿퓵퇹뷸탐ꎿ쓄킩횸뇪룼폐킧ꎿØ쓄킩맽돌폲쫊뫏펦폃뛈솿ꎿ2003-9-16뗚54튳샮붡jasonli@
쒿잰맘힢뗄뛈솿쓚죝ꋙ맦쒣/ꎨ릤ퟷ솿/돉놾ꎩ/뷸뛈쿮쒿맜샭맽돌훐헢죽헟횮볤뗄맘쾵ꎻꋚ릤ퟷ솿럖늼릤ퟷ솿쿠뛔릤돌맽돌뫍럇릤돌맽돌뗄럖늼ꎻꋛ쿮쒿쟷쫆럖컶릤ퟷ솿/ 좱쿝/ 럧쿕/ 뇤룼뗈퓚헻룶쿮쒿뷗뛎뗄럖늼ꎻ2003-9-16뗚55튳샮붡jasonli@
뛈솿쪵샽ꎨI –뛈솿샠탍횮볤뗄맘쾵ꎩ411 ꎨ튳ꎩProject 111ꎨ릦쓜뗣ꎩ300ꎨ죋쳬ꎩꎨ잧탐ꎩ1311ꎨ튳ꎩProject 221ꎨ폃샽ꎩ1275 ꎨ죋쳬ꎩꎨ잧탐ꎩ746ꎨ튳ꎩProject 310ꎨ릦쓜뗣ꎩ ꎨ죋쳬ꎩꎨ잧탐ꎩ12001200100010008008006006004004002002000002040608010020406080102003-9-16뗚56튳샮붡jasonli@
뛈솿쪵샽ꎨI I –릤ퟷ솿뗄럖늼ꎩ릤ퟷ솿럖늼350300250릤돌믮뚯200횧돖믮뚯릤ퟷ솿(죋쳬)맜샭믮뚯150엠통100500쿮쒿뷗뛎2003-9-16뗚57튳샮붡jasonli@쿮쒿웴뚯탨쟳짨볆릹퓬뫍벯돉닢쫔뫍붻뢶쿮쒿뷡쫸
쫸뷡쒿쿮뢶붻뫍쫔닢돉벯뫍퓬릹볆짨쟳탨뚯웴쒿쿮뛈솿쪵샽ꎨIII –쟷쫆ꎩ4504003503002502001501005002003-9-16뗚58튳샮붡jasonli@
