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Performance Management
绩效管理
- Performance Management in The Empowerment
Organization, Dow manufacturing Practice in China
高效授权组织(扁平化组织)中的绩效管理,
陶氏化学在中国的实践
May 2004
UNRESTRICTED - May be shared with anyone
Performance Management in The Empowerment
Organization, Dow manufacturing Practice in China
高效授权组织(扁平化组织)中的绩效管理,
陶氏化学在中国的实践
• Dow operations in Global and China
• Strategic blueprint , culture and organization.
specially in the production operations
• Team performance management
• Rewarding for both team and individual
performance
• The role of HR in performance management
UNRESTRICTED - May be shared
with anyone
Dow operations in Global
陶氏化学全球业务
Dow Global
– Dow is a leading science and technology
Company
– Dow provides innovative chemical, plastic and
agricultural products and services
– Dow produced annual sales of $ 33 billion
– Dow serves customers in 180 countries
– Dow has approximately 46,000 employees
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with anyone
Dow operations in China
陶氏化学中国地区业务
Dow China:
– 3 Sales office located in Beijing / Shanghai/ GuangZhou
– 7 Manufacturing site located in Guangzhou / ZhongShan /
WuHan / NingBo /SangHai/ Zhangjiagang / NanTong
– Annual Sales of Billion US$
– Approximately 600 employees
– China has been identified as the growth region in Dow Global
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with anyone
Strategic Blueprint
策略蓝图
Culture
Value
Growth
Competitive
Standard
Productivity
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with anyone
Culture / Work Process
企业文化/ 工作程序
• Culture
Goal is to move to best-in-class in employee empowerment
and safety performance.
• Work Process
- Manage Information - Marketing & Sales
- Produce Product - Integrate Supply Chain
etc…
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with anyone
Empowered Organization
高效授权(扁平化)的组织架构
• Flat or delayer organization
– 4 to 5 management layers in the entire organization from a junior
employee to CEO
– Role or Job are identified by the standard work process
– Typical Competency Model Structure
• Empowerment team run the plant without the leader directly
instruct
• All team members play the multi-roles with multi-skill in plant
operations according run plant work process
• Half head count to run the global economy scale plant vs. to
other global chemical companies
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with anyone
One Site Organization
一生产基地组织架构案例
HR EH&S
Plant1 Rep. Plant4 Rep. Plant3 Rep.
plant1
ISC
Plant2 Plant3
ISC ISC
Maintenance Team
Leadership Team
Supporting Function
Maintenance/ EH&S/ Logistic/ Purchasing/HRUNRESTRICTED - May be shared
with anyone
One Plant Organization
一生产厂组织架构案例
Production Leader
Technician TeamEngineer Team
Supporting Function
Maintenance/ EH&S/ Logistic/ Purchasing/HR
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with anyone
Team performance
团队绩效管理
Global standard measurement for empowerment
team ( 高效授权团队的全球化标准)
– 11 key theme to measure the team empowerment
level .
• Team establish the training program for new team
member and team development
• Team manage the resource according team role and
boundary
• Team following the process and the method for the team
goal setting / tracking and celebrating
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with anyone
Rewarding both team and individual performance
conti.
团队及个人的绩效考核
Goal setting/ tracking / rewarding process
Goal setting
– Team leader share the up level goal from the global business
with the team
– Leadership team members works with the subject team for
the team annual goal according the goal setting process:
• the high level goal
• benchmark data from the peer plants or market competitors
• Team owned resource
• Team performance history records
• Team annual goal for the active year
• Individual goal align to team goal
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with anyone
Rewarding both team and individual performance conti.
团队及个人的绩效考核
• Goal setting/ tracking / rewarding process
– Goal Tracking
• Subject team review goal by themselves
• Regular goal review meeting with all team members by
monthly
• Individual goal review by Q
• Give the feedback each other about goal achievement
and individual behaviors twice per year according the
performance feedback process
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with anyone
Rewarding both team and individual performance conti.
团队及个人的绩效考核
• Goal setting/ tracking / rewarding process
– Rewarding
• Annual award
– Annual award scale base on company / team / individual
performance.
– Those three key measure factors affect the different portion of
awards
– Leader play as a facilitator for the process
• Event award
– Team can decide to give an award to the individual’s special
achievement according to the rewarding process
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with anyone
Advantage of rewarding empowerment team
对高效团队奖励的优点
• Enhance employee ownership since all team
members involving in the whole process
• Shift employee focus on the individual difference
to team targets
• Empowerment team member’s satisfaction rate
is higher than the low empowerment level team
• Key business performance factors has obviously
improved
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with anyone
Role of HR in the performance management
人力资源部门在绩效考核中的角色
• Management of the performance management
process
• Facilitate the empowerment process
• As an expert on team performance management
provide the efficient consultation service
• Share the best practice in China & Global
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with anyone
