Project Ref:
IE/01-2002/SSC
PROPOSAL TO SERVICE
IMPLEMENTATION OF ISO 9001:2000
For
SS Consultancy Pte Ltd
Address
Singapore (199 588)
Prepared by Amos Tan
29 January 2002
All Rights Reserved
CONTENTS
Pa
ge
1. Introduction 3
2. Scope of Project 3
3. Consultancy Contents 4
4. Consultancy Methodology 5
5. Project Duration 7
6. Project Deliverables 8
7. Project Investments 9
8 General Terms and Conditions 11
9. Project Consultants 13
10. CV of Principal Consultant 14
CV of Senior Consultant 28
11 Letter of Acceptance 32
INTRODUCTION
SS Consultancy Pte Ltd intends to implement a quality management
system based on ISO 9001:2000 standard.
They have requested Innovative Edge Pte Ltd to submit a consultancy project
proposal to assist them in their endeavour to achieve certification to ISO 9001:2000.
This consultancy proposal describes the stages of work that will systematically lead
SS Consultancy Pte Ltd to achieve their desired certification.
Scope of Project
The consultancy activities detailed in this proposal cover only the implementation of
the quality management system based on ISO 9001:2000. Modification of current
procedures, if any, will be carried out solely on the basis of need to meet additional
requirements imposed by ISO 9001:2000 standard where applicable.
A large proportion of the consultancy time will be devoted to developing new
methods or revising methods for carrying out quality-related activities along the
approach required by ISO 9001:2000. The subsequent development of quality
procedures, work instructions and any other documents not explicitly specified by
the ISO 9001:2000 standard should be the responsibility of SS Consultancy Pte Ltd.
While our Consultant provides the necessary guidance to help SS Consultancy Pte Ltd
implement the ISO 9001:2000 standard, the Management of the SS Consultancy Pte
Ltd is fully responsible for ensuring that the new or revised quality practices as
required by ISO 9001:2000 are carried out at various work areas.
CONSULTANCY CONTENTS
The contents of this consultancy project cover the following activities:
1. Review any current documentation that were established and documented.
Where necessary, documents will be amended to comply with the
requirements of the revised standard.
2. Identify and map out the SS Consultancy Pte Ltd’s critical or vital
processes and their inter-links. These process maps will help in the
identification of critical points for control, monitoring and measurements
of the related processes. Relevant documentation may need to be
established depending on operational needs.
3. Review current processes and streamline them according to the PDCA
approach for better management of processes.
4. Help the SS Consultancy Pte Ltd identify performance indicators and
improvement objectives (including functional objectives) to support the
Quality Policy.
5. Assist in defining and measuring the effectiveness of actions taken to
develop and improve job competencies, including training.
6. Provide guidance in the development of a customer satisfaction
measurement system.
7. Assist in identifying areas for improvement according to the requirements
of ISO 9001:2000.
8. Assist the SS Consultancy Pte Ltd to establish the 6 mandatory procedures
specified in the ISO 9001:2000 standard.
CONSULTANCY METHODOLOGY
Our consultancy methodology follows the roadmap below:
1. Training
Our Consultant will conduct a one-day in-house training on ISO 9001:2000. Class
size will be limited to a maximum of 20 participants. Additional classes will be
chargeable according to the rates defined in the section on Project Investments (see
Page 9)
2. System Review and Design
The following activities will be carried out:
a) Conduct a system review of the current quality system to identify gaps to
be bridged to attain the requirements of ISO 9001:2000.
b) Establish an Action Plan to bridge the gaps
c) Streamline (and fine-tune where required) current documentation.
Amend relevant documents to reflect the new or revised ISO 9001
requirements. Particular attention will be given to the 6 compulsory
procedures required by ISO 9001:2000.
d) Discuss with relevant staff (including department managers) to:
i) Map out critical processes and their inter-links
ii) Identify appropriate product and process measurements
iii) Develop an appropriate method for measuring customer
satisfaction.
iv) Review job competencies and effectiveness of training conducted.
Corrective actions will be suggested where appropriate.
Where necessary, our Consultant will advise the Management of the SS Consultancy
Pte Ltd on the formation of committees such as Steering Committee and Working
Groups to steer and advance the work activities prescribed in this proposal. Our
Consultant upon acceptance of this proposal by SS Consultancy Pte Ltd will establish
the terms of reference of these committees and work groups.
System review and design is a joint effort of the Consultant and relevant staff of the
SS Consultancy Pte Ltd. The Management of the SS Consultancy Pte Ltd must
impress upon their staff the importance of this partnership and demonstrate their
commitment to ensure successful completion of this phase.
3. System Implementation
Our Consultant will assist the SS Consultancy Pte Ltd to implement the various ideas that
evolved during the System Design stage and were adopted by the Management of the SS
Consultancy Pte Ltd. Where necessary, adopted practices and ideas will be documented
(but not necessarily in the form of quality procedures or work instructions)
4. Internal Audit Training
Towards the end of system implementation, our Consultant will train nominated auditors
to audit the quality system according to the revised or new requirements in ISO
9001:2000. The IA course will be of 1-day duration and limited to 20 participants.
Additional classes will be chargeable according to the rates defined in the section on
Project Investments.
It should be noted that internal auditing is a specified requirement of the ISO 9001:2000
standard. All internal auditors must be formally trained in the methodology of auditing
before they are permitted to perform audits, a requirement imposed by PSB and other
international certification agencies to ensure professionalism in auditing work.
5. Pre-certification Audit
Before the actual certification audit by external auditors, our Consultant will lead a team
of internal auditors nominated by your organization to conduct a pre-certification audit to
achieve the following:
a) Provide guidance and “hands-on” practical training to the internal auditors
(using the new approach to internal auditing based on ISO 9001:2000).
b) Identify any deficiencies in the quality system so that management can rectify
them before the actual audit by the Certification body
c) Identify further areas for improvement to the quality system
d) Provide evidence to the Certification Body that an Internal Audit has been
done prior to the certification audit.
It is the responsibility of your management to ensure that all non-conformances identified
by our Consultant are resolved before the actual certification audit. Our Consultant will
provide the necessary assistance to ensure that all non-conformances identified are
resolved satisfactorily.
6. Post-certification Follow-up
Our responsibilities will not cease until your organization is certified to ISO 9001:2000.
As such, we are committed to assist your organization to rectify any non-conformance
raised by your Certification Body.
PROJECT DURATION
Upon acceptance of our proposal by your organization, our Consultant will implement
the project at a normal pace, unless otherwise instructed by your management. The
project is expected to be completed in 9 months’ time (excluding time incurred during
the process of certification).
It should be noted that the project’s actual completion time might be subject to
unforeseen circumstances beyond the control of either the Consultant or SS
Consultancy Pte Ltd. However; the timetable for project completion will be monitored
closely to ensure that there are no undue delays in completing the project.
MONTH
PROJECT ACTIVITES Responsibility 1 2 3 4 5 6 7 8 9
1. Review of current documentation and
make amendments where necessary
Consultant
2. Conduct Training for Key Personnel Consultant
3. Develop new quality practices SC/HOD/Consultant
4. Map critical processes and inter-links HOD/Consultant
5. Develop measurement methods HOD/Consultant
6. Update the Quality Manual Consultant
7. Review project status SC/HOD/Consultant
8. Implement the Quality System ALL/Consultant
9. Review Implementation Status PC/SC/Consultant
10. Conduct Internal Audit MR/IAT/Consultant
11. Review results of audit PC/SC/Consultant
12. Rectify non-conformances found MR/HOD/Consultant
13. Review Project Status PC/SC/Consultant
14. Apply for re-Certification MR
15. Audit by Certification Body External Auditors
16. Implement corrective actions (if any) HOD/Consultant
Copyright Innovative Edge Pte Ltd January 2002
Legend:
PC: ISO 9000 Project Chairman
SC: Steering Committee (including key personnel where appropriate)
HOD: Heads of Departments involved
MR: Management Representative
IAT: Internal Audit Teams
ALL: All staff involved in ISO 9001: 2000 implementation
PROJECT DELIVERABLES
With reference to the project work activities in the previous section (see Page 7), our
consultancy methodology will ensure that the following deliverables are achieved:
1) Your organization’s documentations are developed and streamlined to meet the
requirements of ISO 9001:2000. Relevant processes and associated
documentation are upgraded or established to reflect the modified and new
requirements of ISO 9001:2000.
2) The staff of the SS Consultancy Pte Ltd are imparted with the necessary
working knowledge of the ISO 9001:2000. Relevant records of training will be
created as evidence of training accomplished.
3) New quality practices (not necessarily documented in the form of procedures)
will be established, especially those that relate to the enhancement of customer
satisfaction and improvement or rationalization of processes.
4) Measurement methodologies will be implemented at critical points in the
various business process flows, with accompanying data collection, analysis and
application to improve processes and enhance customer satisfaction.
5) The Quality Manual (if already available) will be updated to reflect the
implementation of the modified and new requirements of ISO 9001:2000.
6) Nominated internal quality auditors will be trained in the methodology of
auditing which comprises the planning, organization, execution,
non-conformance or adequacy judgement and the reporting of internal quality
audits. Relevant records of training will be maintained as evidence of training
conducted.
7) A pre-certification audit will be conducted to ensure that the Quality
Management System of the SS Consultancy Pte Ltd is robust and properly
implemented to undergo any external certification audit and achieve certification
to the ISO 9001:2000 standard. Internal auditors involved in the
pre-certification audit will also be given “hands-on” training in quality system
auditing.
8) The SS Consultancy Pte Ltd will achieve certification to the ISO 9001:2000
standard at the end of this consultancy project (subject to the rectification of any
minor non-conformances raised by the external auditors)
PROJECT INVESTMENTS
1. Fees Breakdown
The breakdown of the project fees for ISO 9001:2000 implementation is as follows:
1) Professional consultancy fees = S$13,000 (equivalent to 13 man-days)
2) ISO 9001:2000 Training = S$ 1,000 (1 man-day)
3) Internal Audit Training = S$ 1,000 (1 man-day)
Total = S$15,000
Note 1: The ISO 9000 training in (2) above includes ISO 9001 awareness training
unless instructed otherwise by the Management of the SS Consultancy Pte Ltd.
Note 2: The professional fees for conducting any additional training classes will be
S$1000 per man-day. These fees will be separately billed to the SS
Consultancy Pte Ltd.
2. Schedule of Payments
The schedule of payments for the consultancy fee is as follows:
Upon acceptance of the proposal (40%): S$ 6,000
2 Subsequent payments 2 X S$4,500 = S$ 9,000 (see * below for
details)
========
Total S$15,000
*2 equal payments of $4,500 EACH to be disbursed as follows:
Second payment after the following have been completed:
a) ISO 9001 training
b) Documentation of 6 mandatory procedures
c) Mapping and documentation of Critical Processes
Third payment after the following have been completed:
i) All other necessary documentation have been completed
(including the Quality Manual)
ii) Internal Audit Training
iii) Pre-Certification Audit performed by our consultant(s)
3. Contractual Understanding
The consultancy service does not include any post-certification maintenance of the
quality system that will be the responsibility of your organization.
However, Innovative Edge could help provide the necessary assistance (training
included) in any post-certification internal quality audits to be conducted by your
organization. Professional fees will be negotiated under a separate proposal.
Innovative Edge deems the consultancy project as completed once the SS Consultancy
Pte Ltd achieves third-party certification.
GENERAL TERMS & CONDITIONS
The following defines the General Terms and Conditions under which Innovative Edge
(herein called the "Consultant") performs the consultancy service to help SS Consultancy
Pte Ltd (herein called the "Client") establish an ISO 9001:2000 quality system based on
this proposal IE/ IE/01-2002/SSC
1. METHODS & PROCEDURES
The Consultant may at any time make changes to the methods and procedures by which
it performs its services so long as such changes do not materially affect the Consultant's
performance or obligations under this agreement and so long as the Client has been
notified in writing 14 days before implementing such new methods and procedures.
2. TERMS OF PAYMENT
The Client agrees to pay the Consultant according to the Payment schedule detailed
under "Project Investments" of this proposal IE/ IE/01-2002/SSC
Payment of invoices is due within THIRTY (30) days of the invoice date.
For the purpose of monitoring, the project is expected to require 15 man-days of work.
3. USE OF INFORMATION
Both the Client and the Consultant shall be responsible for keeping confidential with
respect to any information, . technical records, data, drawings or documents furnished
and transmitted by one Party to the other under this Agreement and marked as
confidential with the same degree of care with which they treat and protect their own
proprietary information. Disclosed proprietary information shall remain the property of
the disclosing party and shall only be used for the purposes for which it was disclosed.
4. EXCUSE OF PERFORMANCE
Except with respect to the Client's obligation to make timely payments when due, neither
party shall be held responsible for any delay or failure in performance of any part of this
Agreement to the extent that such delay or failure is caused by fire, flood, earthquake,
war, strike, embargo, government requirements, civil or military authority, act of God, or
any other causes beyond its reasonable control whether or not they are similar to the
above-mentioned.
5. LIMITATION OF LIABILITY
Notwithstanding any other provisions of this Agreement, neither the Consultant nor its
affiliates and subsidiaries, shall be liable for any indirect, incidental, or consequential
damages sustained or incurred in connection with services performed by the Consultant
under this Agreement.
PROJECT CONSULTANT
Principal Consultants
The Principal Consultant for this project will be Mr PETER FOONG, MSc, FIQA,
IRCA-registered Lead Auditor, an international quality consultant, trainer and quality
auditor. A summary CV and detailed experiences and work accomplished by Peter are
given in the following sections.
Peter’s most recent appointment is ISO 9000 Consultant to the IT Department (ITD) and
the Institute of Policy Development (IPD) of the Public Service Division under the Prime
Minister’s Office. His responsibilities involve helping ITD-PSD and IPD to migrate
over to the new quality system based on the ISO 9001:2000 standard.
In March 2001, Peter was one of the auditors who audited the Supreme Court of
Singapore under PSB’s ISO 9001:2000 certification scheme.
Peter’s detailed CV is attached at the end of this proposal.
Amos Tan’s CV is also attached for your reference
Supporting Consultant
Supporting Mr Peter Foong and Amos Tan will be Miss Audrey Tan who is also a
Consultant, Trainer and Internal Auditor. Audrey has been accredited by the
Productivity Standards Board to conduct a lot of audits on for its clients. She has
also been accredited to perform audits for our many clients on ISO 9001:2000.
Audrey’s detailed CV is attached at the end of this proposal.
SUMMARY CV OF PETER FOONG
Academic Qualification
PETER FOONG is the Technical Director of Innovative Edge Pte Ltd, a leading
management consultancy and training firm in Singapore and the regions. He has a
Bachelor's Degree in Mechanical Engineering and a Master's Degree in Industrial
Engineering.
Local & International Consulting Experience
As an international quality management consultant, Peter has worked with many
multinational companies and SMEs in their successful implementation of ISO 9000 quality
systems. His long list of successful ISO 9000 projects includes the Westin Hotels, Far East
Organization (estate management), Sony Precision Engineering Centre, Matsushita
Refrigeration Industries, Tractors Singapore, SATS Catering, Rubycon Singapore, Jotun
NOF Singapore, Chio & Lim Associates (auditing firm), Canon Marketing Services (office
automation and servicing), Printed Circuit International, Diagnostic Biotechnology and
Indonesian-state owned enterprises.
In the public sector, Peter was the former Consultant to the Marine Parade Community
Development Council. He is currently the ISO 9000 Consultant/Project Manager for the
Central CDC. See below also for Peter’s ISO 9000 advisory roles.
Registered Lead Auditor
Peter is a Lead Auditor registered with the prestigious International Register for Certificated
Auditors (IRCA) in the UK and a Fellow of the Institute of Quality Assurance (UK).
Local & International ISO 9000 Trainer
Peter has conducted numerous ISO 9000 seminars and other quality-related programmes
such as SPC and DOE and presented papers on how to successfully implement ISO 9000
and Total Quality Management both locally and overseas. He has been an Associate
Trainer for several years with the Singapore Institute of Management and the Civil Service
College under the Prime Minister’s Office and more recently the Singapore Technologies
College.
International Quality Expert
He is listed in ISO's data-bank of quality management experts, a database developed and
maintained by the ISO Secretariat in Geneva, Switzerland to help developing countries to
source for quality experts.
International Quality Auditor
Peter has been a Lead auditor for three prestigious UK based certification bodies, conducting
ISO 9000 certifications locally and in the Far East. Currently, he is also a PSB-accredited
auditor and has recently conducted a third party audit on a department under the Singapore’s
Supreme Court.
ISO 9000 Advisor
Peter was formerly the ISO 9000 Advisor to the Public Service Division under the
Prime Minister’s Office and the Budget Division of the Ministry of Finance. This
includes the IT Department of the Public Service Division (Prime Minister’s Office).
Peter was also the former ISO 9000 Advisor for ABN-AMRO Bank in Singapore.
Curriculum Vitae (Peter Foong)
Name: PETER FOONG CHEE KWONG
Age: 45 years
Education: (Mechanical Engineering)
Master of Science (Industrial Eng)
Professional Fellow, Institute of Quality Assurance (UK)
Status
Registered Lead Auditor, International
Register of Certificated Auditors (UK)
Member, American Society for Quality
(ASQ)
EMPLOYMENT RECORD
1. Managing Consultant and Technical Director (2 years, 1991/1993)
Novo Quality Services Pte Ltd
Management of Consultants Business Development & Promotion
Product Development Quality Consultancy Quality Training
Quality Auditing
2 years in Quality Management Training, Auditing and Consultancy
2. Consultant (1 year, 1990/1991)
Neville-Clarke (S) Pte Ltd
Quality Management Consultancy Quality Training
Quality Auditing Marketing
One year in Quality Management Training and Consultancy
3. Consulting Manager (1 year, 1989/1990)
Ernst & Young Management Consultants
Quality Management Consultancy Training Quality Auditing
Business Development
One year in Quality Management Consultancy
4. Senior Consulting Engineer (1 year, 1988/1989)
Philips Singapore Pte Ltd
In-house SPC Consultancy SPC Training Process Improvement and
Process Re-engineering Consultancy Methodology Development
TQM Audit
One year in Quality Management Consultancy, Audit and Training
5. Industrial Engineering Manager (1 year, 1987/1988)
Jones Enterprise
Industrial Engineering Projects Productivity Studies
Computerization Factory Layout and Equipment Setup
One year in Industrial Engineering and productivity improvement
6. Senior Engineer and Standards Officer (7 years , 1981/1987)
Singapore Institute of Standards and Industrial Research (SISIR)
National Standardization Quality Certification Special Projects
Quality Training Quality Consultancy
7 years in quality management, 4 years in quality-related training and
consultancy
.
DETAILS OF CONSULTANCY WORK DONE
As Project Manager & Consultant
Client Quality System
Westin Stamford & Westin Plaza ISO 9002
Fuji Hunt Photographic Chemicals ISO 9002
Tractors Singapore ISO 9002
PHILIPS CTV Factory ISO 9001
MSAS Logistics & WarehousingISO 9002
Lubrizol SouthEast Asia ISO 9002
Glorious Technology ISO 9002
Sony Precision Engineering Centre ISO 9002
Matsushita Refrigeration Industries ISO 9002
Far East Organization ISO 9002
(estate management division)
Unit Verifikasi Otomotiv (Indonesia) ISO 9002
PTP-3 and PTP-7 (Indonesia) ISO 9002
Corning Singapore (on-going) ISO 9002
Uni-air Indotama Cargo Freight forwarder ISO 9002
Chio Lim & Associates ISO 9002
Modern Pak ISO 9002
ABN-AMRO Bank ISO 9002
Excettec Property Management Pte Ltd ISO 9002
PT Uniair Indotama ISO 9002
Semec Sports Equipment and Engrg Works ISO 9002
Marine Parade Community Dev Council ISO 9002
Public Service Division (ISO 9000 Advisor) ISO 9002
Sucofindo (ISO 9000 Advisor) ISO 9002
As Project Manager
Client Quality System
SATS Catering ISO 9002
Rubycon Singapore ISO 9002
Mcgregor Sea & Air Services ISO 9002
Freight Express International ISO 9002
Jotun NOF Singapore ISO 9002
Canon Marketing Services ISO 9002
Printed Circuit International ISO 9002
Diagnostic Biotechnology ISO 9002
Courtaulds Coatings Singapore ISO 9002
DETAILS OF TRAINING DONE
ISO 9000 for Top Management (in-house)
- Seagate Technology International
- Reda Pump Company
- Singapore National Employers Federation (for members)
- Toshiba Singapore and suppliers
- Lubrizol SouthEast Asia
- Hempel's Marine & Industrial Coatings
- Jotun NOF Singapore
- Rubycon Singapore
- McGregor Sea & Air Services Ltd (MSAS)
- Freight Express International
- SATS Catering (subsidiary of SIA)
- Westin Stamford & Westin Plaza
- Singapore Institute of Standards & Industrial Research (SISIR)
- Fuji Hunt Photographic Chemicals
- Tractors Singapore Ltd (subsidiary of Sime Darby)
- Mecomb Singapore (subsidiary of Sime Darby)
- Edible Products (subsidiary of Sime Darby)
- Singapore Food Industries
- Diagnostic Biotechnology
- Sony Display Device
- Matsushita Refrigeration Industries
- Hitachi Elevator Engineering
- Singapore Manufacturers' Association (for members)
- Canon Marketing Services
- Canon Singapore
- Hitachi Electronic Devices
- Yeo Hiap Seng
- Sumitomo Electric Singapore
- Indonesian State-owned Enterprises
- Centre Point Properties
- Exceltec Property Management Pte Ltd
- Public Service Division (under Prime Minister’s Office)
- Ministry of Finance
- Budget Division, MOF
TRAINING DONE (in-house)
ISO 9000 Documentation & Implementation (in-house)
- Fisher Controls
- Ordnance Development Engineering
- Philips CTV factory
- Singapore Manufacturers Association
- Seagate International
- Westin Stamford & Westin Plaza
- Far East Organization (property and estate management)
- PTP-3 & PTP-7 (Indonesia)
- Unit Verifikasi Otomotiv (Indonesia)
- Centre for Computer Studies (Ngee Ann Polytechnic)
- Foreign Talent Unit (Prime Minister’s Office)
- Ministry of Finance
- IT Department (Prime Minister’s Office)
- Public Service Division (under Prime Minister’s Office)
- Mindef
- Centre Point Properties Ltd
- Exceltec Property Management Pte Ltd
- Ministry of Finance
- Budget Division, Ministry of Finance
- Singapore Cable Vision
- Films and Publications Department (MCD)
- Protronics (Malaysia)
- Ministry of the Environment (Sewerage Department)
- Singapore Navy Inspectorate
- Pharmaceutical Department (MOH)
- ABN AMRO Bank (Internal Audit Division)
- Sucofindo (Indonesian national third party Surveyor)
Internal Quality Auditing (in-house)
- Olivetti Singapore
- Foxboro Far East
- Avex Electronics
- Port of Singapore Authority (PSA)
- Singapore Food Industries
- Singapore Manufacturers' Association (for members)
- Rubycon Singapore
- Reda Pump Company
- Courtalds Coatings Singapore (twice)
- Ewbank Preece Consulting Engineers
- Resource Development Corporation (Ready-mixed Concrete) (twice)
- Resource Development Corporation (Asphalt Division)
- Budget Division, Ministry of Finance
- Ministry of Finance
- Films and Publications Department (MCD)
- Singapore Police Force
- Protronics (Malaysia)
- Singapore Navy Inspectorate
- ABN AMRO Bank
- Public Service Division
- Marine Parade Community Development Council
Statistical Process Control (in-house)
- Singapore Telecom
- Black & Decker
- Siemans Nixdorf
- Philips Audio Factory
- Philips Domestic Appliances Factory
- Singapore Aerospace
- Hitachi Electronic Devices Singapore
- Lubrizol SouthEast Asia
- Aiwa Singapore
- Nippecraft Ltd
- ST Assembly and Testing Ltd (STATS)
- Chartered Electronic Industries (CEI)
Reliability Engineering (in-house)
Sony Precision Engineering Centre
Process Quality Management (Process Re-engineering) (in-house)
Philips Singapore Pte Ltd
Quality Awareness for Operators (in-house)
Lubrizol SouthEast Asia
ISO 9001 update (in-house)
Public Service Division (under Prime Minister’s Office)
Urban Redevelopment Authority
ISO 9001:2000 (Public course)
- for Institute of Public Administration and Management (under Prime
Minister’s Office)
- Singapore Technologies College
- Productivity and Standards Board (PSB)
- Singapore Institute of Management (SIM)
Lead Auditor/Auditor Training (in-house0
- Singapore Police Force
Public Courses/Seminar
Co-tutor in Lead Assessor/Assessor courses conducted by BSI and
Cranfield-NOVO
ISO 9000 for CEOs
QC Techniques for Quality Improvements (organized by then SISIR)
ISO 9000 Internal Quality Auditing organized by the Singapore
Institute of Management (SIM) (Associate Trainer)
Train the Trainers on ISO 9000 organized by SIM
ISO 9000 Documentation and Implementation organized
by SIM (Associate Trainer)
ISO 9000 for the Service Industry organized by SIM
(Associate Trainer)
Statistical Process Control (Bangkok , Jakarta and Medan)
Purchasing Management in ISO 9000 (Bangkok, Thailand)
Corrective and Preventive Approach - the ISO 9000 Approach
(Bangkok)
Lead Auditor Training (Singapore and Sri Lanka)
Lead Auditor Training (for Institute of Public Administration and Management)
ISO 9000 Documentation and Implementation (for Institute of Public Administration
and Management)
Internal Quality Auditing ((for Institute of Public Administration and Management)
Updates of ISO 9001 for Senior Management (organized by ST College)
Updates of ISO 9001 Workshop (organized by ST College)
Updates of ISO 9001 (organized by the Institute of Public Administration and
Management)
Updates of ISO 9001 (Bangkok)
Academic Courses (Part-time Lecturing)
Quality Management
under the Advanced Diploma in Manufacturing Technology
Singapore Polytechnic (1990)
Business Statistics
under the Diploma in Management Studies
Singapore Institute of Management (since May 1990)
Marketing Research
under the Graduate Diploma in Marketing
Marketing Institute of Singapore (1990 - 1992)
Bridging Mathematics
under the Programme for Entry into the University of London
Singapore Institute of Management (since Feb 1997)
For the Singapore Quality Institute (SQI)
- Industrial Statistics )
- Quality Information System ) under the Certified Quality
- Quality Motivation ) Engineers Course (CQE), ASQC
(1982-1992) **
- ISO 9000 under SQI's Quality Development Programme
** under the auspices of then SISIR and Singapore Quality Institute
Associate ISO 9000 Trainer for:
Singapore Institute of Management (SIM)
Institute of Public Administration and Management (Under PM’s Office)
Management Development Institute of Singapore (MDIS)
Singapore Technologies College
Productivity and Standards Board (PSB)
DETAILS OF QUALITY AUDITS DONE
Manufacturing Industries
Client / Company Basis Role
International Video Products ISO 9001 Lead Assessor
Vikay Industrial ISO 9001 Lead Assessor
Ordnance Development Engineering ISO 9001 Lead Assessor
Philips CTV Factory ISO 9001 Lead Assessor
Potex Enterprises ISO 9001 Lead Assessor
Philips Tuner Factory ISO 9001 Lead Assessor
Chartered Industries Eng Div ISO 9001 Assessor
Aiwa Singapore ISO 9001 Assessor
SATS Catering ISO 9002 Lead Assessor
Jotun NOF Singapore ISO 9002 Lead Assessor
Kinergy Pte Ltd ISO 9002 Lead Assessor
Printed Circuit International ISO 9002 Lead Assessor
Lubrizol SouthEast Asia ISO 9002 Lead Assessor
Fuji Hunt Photographic Chemicals ISO 9002 Lead Assessor
Sony Precision Engineering Centre ISO 9002 Lead Assessor
Rubycon Singapore ISO 9002 Lead Assessor
PTP-3 (Indonesia) ISO 9002 Lead Assessor
PTP-7 (Indonesia) ISO 9002 Lead Assessor
Sony Display Device ISO 9002 Assessor
Mecomb Singapore ISO 9002 Assessor
Courtaulds Coatings Singapore ISO 9002 Assessor
Plaskon Electronic Materials ISO 9002 Assessor
Nippercraft Ltd ISO 9002 Assessor
DETAILS OF QUALITY AUDITS DONE
Service Industries
Client Basis Role
Westin Stamford & Westin Plaza ISO 9002 Lead Assessor
MSAS Logistics & Warehousing ISO 9002 Lead Assessor
Tractors Singapore ISO 9002 Lead Assessor
P T Sucofindo (Indonesia) ISO 9002 Lead Assessor
Far East Organization (Proj Mgmt Div) ISO 9002 Lead Assessor
Far East Organization (Estate Mgmt Div) ISO 9002 Lead Assessor
Philips Medical Systems Indonesia ISO 9002 Lead Assessor
Uniair Cargo (Indonesia) ISO 9002 Lead Assessor
McGregor Sea & Air Services (MSAS) ISO 9002 Assessor
Freight Express International ISO 9002 Assessor
Burlington AirExpress ISO 9002 Assessor
Canon Marketing Services ISO 9002 Assessor
Tuff Clad Pte Ltd ISO 9002 Assessor
Markono Pte Ltd ISO 9002 Assessor
Exceltec Property Management ISO 9002 Lead Assessor
Third Party Certification Audits (note: sample only – too long to list)
Singapore Organization Basis Role
Tuff Clad Rustproofing Pte Ltd ISO 9002 Auditor
Tuffi Mechanical Pte Ltd ISO 9002 Auditor
Markono Paper Trading ISO 9002 Auditor
Markono Paper Converting ISO 9002 Auditor
Markono Transportation & Warehousing ISO 9002 Auditor
Siang Guan Trading & General Contractor ISO 9002 Auditor
Toshiba Chemicals Singapore ISO 9002 Auditor
Prosec Security Services ISO 9002 Auditor
Design Adriot ISO 9002 Auditor
EC-Asia International Pte Ltd ISO 9002 Lead Auditor
Zhansin Enterprise ISO 9002 Lead Auditor
IMD Technologies ISO 9002 Lead Auditor
Lea Tat Chemicals ISO 9002 Lead Auditor
Kim Seng Hardware and Oilfield Supplies ISO 9002 Lead Auditor
Bi-link Metal Specialties ISO 9001 Lead Auditor
Linkers Pte Ltd ISO 9002 Lead Auditor
TA Asia Logistics ISO 9002 Lead Auditor
Cahaya Shipping ISO 9002 Lead Auditor
Singapore Supreme Court ISO 9001:2000 Auditor
Temasek Polytechnic ISO 9001:2000 Auditor
Sony Display Devices ISO 9001:2000 Auditor
Third Party Certification Audits (Ov`erseas)
Overseas Organizations Basis Role
CISE Ltd (UK) ISO 9001 Lead Auditor
Medical & Industrial Manufacturing Co (UK) ISO 9002 Auditor
Bureau Classification of Indonesia ISO 9001 Lead Auditor
Holy Valves (China) ISO 9001 Lead Auditor
Yanshan Carpet Factory (China) ISO 9002 Lead Auditor
North Star Property Management (China)ISO 9002 Lead Auditor
SanTi Property Management (China) ISO 9002 Lead Auditor
Prestige Packaging Sdn Bhd (Malaysia) ISO 9002 Lead Auditor
General Technology Property Management ISO 9002 Lead Auditor
(China)
New Mark Consultancy (China) ISO 9002 Lead Auditor
Maritime Clinic International Services ISO 9002 Lead Auditor
(Philippines)
RL Medical Clinic (Philippines) ISO 9002 Lead Auditor
Floro International (Philippines) ISO 9002 Lead Auditor
Gaoteng Property Management (China) ISO 9002 Lead Auditor
Pandiman Inc (Philippines) ISO 9002 Lead Auditor
High Speed Springs (Malaysia) ISO 9002 Lead Auditor
Xinhe Property Management (China) ISO 9002 Lead Auditor
Wukuang Property Management (China) ISO 9002 Lead Auditor
Uniair Indotama Cargo (Indonesia) ISO 9002 Lead Auditor
Aiken Spence Shipping (Sri Lanka) ISO 9002 Lead Auditor
Oriental Shipping (Philippines) ISO 9002 Lead Auditor
Zebra Computers (Thailand) ISO 9001:2000 Lead Auditor
TQM Audit
P T Sucofindo (Indonesia state-owned superintending company)
Philips CTV Factory (related to Philips Quality Award 1990s)
Papers Presented at Seminars and Conferences
1992 Implementation of ISO 9000: A Consultant's Views
at Quality Asia '92 Conference, Singapore.
Organized by Reed Exhibition & sponsored by SISIR
1992 Beyond ISO 9000 Implementation
at the Asian-German Workshop on Standardization, Kuala
Lumpur
- Organized by SIRIM and University of Hamburg
1993 Implementing ISO 9000 in the Healthcare Industry
at the Seminar on the Challenge of Quality and Cost Control in
the Healthcare Industry, Singapore
- Organized by Novo Conference (subsidiary of SISIR)
1993 A Proven Approach for ISO 9000 Implementation
at the Second Asian Congress for Quality and Reliability, Beijing
- Organized by Chinese Quality Control Association (PRC)
1993 Implementing ISO 9000 in the Healthcare Industry
at the Healthcare Seminar
- Organized by Yayasan Padidan Kapas, Jakarta
1993 Getting Ready for Certification and Succeed
at the Quality, Automation and Technology '93 Seminar, Kuala
Lumpur
- Organized by SIRIM
1993 Management of Service Quality: The ISO 9000 Approach
at the Asia-Pacific Service Quality Conference, Singapore
- Organized by the Singapore Institute of Management
1994 ISO 9000 Implementation for Indonesian State-owned
& 1995 Enterprises
organized by Sucofindo, Superintending Company of
Indonesia
Papers Presented at Seminars and Conferences
1996 Implementation of ISO 9000 for the Real Estate Industry
organized by Quality Training (Thailand) Ltd in Bangkok
1996 ISO 9000 and Training
organized by Specialist Management Resources (Malaysia)
ISO 9000 Talk for Professional Institutions/Firms
1992 ISO 9000 and Human Resource Management
for Singapore Institute of Personnel Management
1992 ISO 9000 Implementation
for Singapore Institute of Materials Management
1993 The Human Factor in ISO 9000 Quality Management
for Singapore Institute of Management
1993 Briefing on ISO 9000 for various industries
organized by SISIR
1994 ISO 9000 Awareness
organised by Deloitte Touche Tohmatsu International
(Indonesia)
LETTER OF ACCEPTANCE
The SS Consultancy Pte Ltd agrees to engage Innovative Edge Pte Ltd to help
establish and implement a quality management system according to ISO
9001:2000: at a professional fee of S$ 15,000 (Singapore Dollars Fifteen
Thousand Only) in accordance with the proposal IE/ IE/01-2002/SSC.
______________________________ _________________
SS Consultancy Pte Ltd’s Date
Authorized Signature
______________________________ _________________
Designation of Signatory SS Consultancy’s Stamp
______________________________ _________________
Innovative Edge/Designation Date
