基于QFD的外包软件质量管理模型.pdf

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ࠎႿQFD֥ຓЇೈࡱᇉਈܵ৘ଆ྘ ྦྷ ຿ נ຿ೀ č ᆄࡾն࿐ܵ৘࿐ჽ ᆄࡾ ݳᇜ 5&- &NBJM XYJPOH![KV FEV DO ݳᇜתᇑೈࡱႵཋ܄ඳ 5&-ğ &NBJM EJOHXS!UPUZVTPGU DPNĎ ۀေğЧ໓ᄝٳ༅ຓЇଆൔ༯ೈࡱषؿ֥໙ีׄބགྷႵ֥ೈࡱᇉਈЌᆣٚم֥ࠎԤഈđࡼᇉਈࠏିᅚषčQFD: Quality Function DeploymentĎႄೆຓЇೈࡱ֥षؿݖӱđิԛܤग़ડၩ֝ཟ֥ຓЇೈࡱᇉਈܵ৘ଆ྘čOSQMM: Outsourcing Software Quality Management ModelĎbაགྷႵ֥ೈࡱᇉਈЌᆣٚم҂๝đOSQMM۷ࡆܱᇿຓЇଆൔ༯֥܎๙ބܤग़ླ౰Ԯ־bࡼOSQMMऎุႋႨႿ߶࠹ྐ༏༢๤ೈࡱ֥षؿഡ࠹ݖӱđఃႵིྟ֤֞ਔဒᆣb ܱ࡯Ս: ᇉਈࠏିᅚषč2'%ĎĠೈࡱᇉਈЌᆣĠຓЇೈࡱ A Model of Outsourcing Software Quality Management based on QFD 1 2XIONG WeiDingWeiru č1 Business School of Zhejiang University Hangzhou Zhejiang Postcode:310058 Tel:0571-88206856 Email: wxiong@ 2 Hangzhou Totyu Software Limited Company Postcode:310021 Tel:0571-28997768 Email: dingwr@Ď Abstract: In this paper, Quality Function Deployment (QFD) is applied into outsourcing software development on the basis of analyzing the issues of offshore outsourcing software development and the existing methods of software quality assurance. Furthermore, a Model of Outsourcing Software Quality Management Model(OSQMM) oriented towards customer satisfaction is proposed. Being different from others, it focuses on communication and mapping of “Voice of Customers”. The model is approved to be effective by applying it to the design and development of an accounting information system. Key words: Quality Function Deployment (QFD) Software Quality Assurance Outsourcing Software ෛሢಆ౯ࣜ࠶၂ุ߄ބྐ༏߄ࣉӱ֥ࡆॹđຓЇၘࣜӮູൗࢸೈࡱӁြؿᅚ֥၂۱ᇗေ౴൝b࣐ܵᇏݓ֥ೈࡱຓЇြༀఓ׮ൈࡗࢠພđ֌၂ᆰӯۚ෎ᄹӉ౴൝đଢభᇏݓФ܄ಪູ൞ྍྖ֥ݓ࠽ೈࡱຓЇࠎֹb҂ݖđೈࡱຓЇቔ୍ູ࣍ট֥၂ᇕྍྖ൙໾đࢲކਔೈࡱြaࡆ۽ြބؓຓસၞ֥หׄđྙӮਔሱദ֥׿หྟbෙಖ؟୍ၛটđޓ؟ೈࡱህࡅބܵ৘࿐ᆀᇁ৯Ⴟ࿹࣮ೂޅ॥ᇅބЌᆣೈࡱ֥ᇉਈb֌໭ં൞ၛஆԢᇉਈಌཊູଢ֥֥࠯ඌٚمđߎ൞ၛ॥ᇅᇉਈಌཊູଢ֥֥ܵ৘ٚمđ׻թᄝሢሱദ֥҂ቀބअཋྟđط౏ޓ଴ႋؓຓЇଆൔ༯ೈࡱषؿ֥ห൹ྟđᇀࣂߎીႵྙӮ၂สႵི֥ᆌؓຓЇଆൔ༯ೈࡱषؿ֥ᇉਈЌᆣٚمb Ⴎԅແလؽ࢝൱ิԛ֥ᇉਈࠏିᅚषčQFD: Quality Function DeploymentĎ൞Ⴈ؟ҪՑဆၶٳ༅ٚൔđࡼܤग़ླ౰ሇ߄ູӁ௖षؿഡ࠹ݖӱ֥၂༢ਙ࠯ඌหྟđၛ൧ӆູ֝ཟđၛܤग़ླ౰ູ၇ऌđᄝषؿԚ௹ࢨ؍ࣼؓӁ௖֥ᇉਈބൡႨྟൌീಆ໊ٚЌᆣ֥༢๤ٚمb෱ 384 ൞ܤग़ડၩބᇉਈԷྍ֥קਈൌགྷٚمđ္൞ఒြࠆ֤ࣩᆚ৯఼֥Ⴕ৯۽ऎb Ч໓ࢲކຓЇଆൔ༯ೈࡱषؿ֥หׄaࡼ2'%৘ંႋႨႿຓЇೈࡱ֥षؿݖӱđิԛܤग़ડၩ֝ཟ֥ຓЇೈࡱᇉਈܵ৘ଆ྘čOutsourcing Software Quality Management ModelĎđՖطູᄝຓЇଆൔ༯षؿۚᇉਈ֥ೈࡱބൌགྷܤग़ડၩิ܂Ⴕ৯֥ᆦӻb ᇏݓೈࡱຓЇ֥གྷሑა໙ี ᇏݓೈࡱຓЇ֥གྷሑ ऌૅݓuഅြᇛ़v๤࠹đଢభಆ౯ೈࡱӁᆴ֥೘ٳᆭ၂ླေ๙ݖؓຓؿЇ֥ྙൔটປӮb๝ಆ౯ࣜ࠶҂ࣟగ֥նߌ࣢ྙӮ༷ૼؓб֥൞đ୍࣍টݓ࠽ೈࡱຓЇ൧ӆ୍ᄹӉ෎؇ۚղ bೈࡱຓЇၘࣜӮູൗࢸೈࡱӁြؿᅚ֥၂۱ᇗေ౴൝b ऍն֥ݚຓ൧ӆླ౰đ۳ᇏݓೈࡱြ֥ؿᅚջটਔᇗေࠏმđᄜࡆഈݓଽਅݺ֥ࣜ࠶ߌ࣢aႪ߲֥ᆟҦၛ֮ࠣӮЧ֥Ⴊ൝đ୍࣍ࠫটᇏݓ֥ೈࡱຓЇԛ१ؿᅚ٤ӈ࿡෎bऌ೗ְܤ໙๤࠹đ ୍đᇏݓೈࡱຓЇڛༀ൧ӆ୍گކᄹӉੱղ֞ đ൧ӆܿଆႮ ୍֥ ၡૅჭđഈശ֞ ୍֥ ၡૅჭbෛሢؓರЧຓЇ൧ӆॢࡗ֥ঔնބ୸ૅೈࡱຓЇ൧ӆ֥षຉđᄀটᄀ؟֥ఒြࡆೆ֞ೈࡱຓЇڛༀ൧ӆᇏđᇏݓೈࡱຓЇڛༀ֥൧ӆܿଆᆞᄝ࿡෎ঔնbऌ೗ְܤ໙ყҩđ ୍ᆃ໴୍ଽđᇏݓೈࡱຓЇڛༀ൧ӆࡼၛ ୍֥नگކᄹӉੱۚ෎ᄹӉb ຓЇଆൔ༯ೈࡱषؿ֥໙ีׄ ऌರЧ॓࿐࠯ඌ৳ૐೈࡱᇉਈ࿹࣮߶Бۡđ୍࣍ᇏđರЧຓЇ۳ᇏݓ֥ೈࡱཛଢ֥ാϧੱູ đႵ ֥ग़޼АჼӵЇٚીିޓݺֹ৘ࢳ෰ૌ֥ၩ๭đٮႨۚđڛༀ҂ݺ֩֩b ᄝຓЇଆൔ༯໡ݓೈࡱषؿݖӱᇏଢభթᄝ֥ᇶေᇉਈ໙ีॖၛ݂ବູğ æე࿽໓߄ҵၳᄯӮචٚ܎๙঒଴bႮႿე࿽aఒြ໓߄aනົٚൔ֥֩҂๝đᄯӮຓЇଆൔ༯ࢌੀ֥ᅰθbູਔປಆ৘ࢳؿЇٚܤग़֥ླ౰đѩุགྷᄝೈࡱӁ௖ᇏđൌགྷܤग़ડၩđႵི֥܎๙൞൮ေ໙ีb çᇗ࠯ඌđ౞ܵ৘đᇉਈ၇ঠႿषؿದჴ֥۱ದି৯b໡ݓն؟ඔೈࡱఒြषؿದჴᇿᇗೈࡱ۽ӱ࠯ඌđ౞൪ܵ৘ٚمđೈࡱᇉਈඣ௜ݖٳֹ၇ঠႿषؿದჴ֥۱ದି৯b èܤग़ླ౰Ԯ־֥ႵིྟҵbႨ޼ડၩ؇൞ޙਈᇉਈ֥֮ۚ၂۱ᇗေѓሙbᄝຓЇଆൔ༯ೂޅಒ్ֹϜ໤ܤग़ཁྟ֥ބႅྟ֥ླ౰đೂޅᄎႨ॓࿐֥ٚمބ۽ऎࡼܤग़ླ౰ّ႘֞ೈࡱषؿݖӱᇏಀđൌགྷܤग़ླ౰֥ႵིԮ־đՖطิۚႨ޼ડၩ؇đ൞၂۱ᇗေ໙ีb éಌكൡކຓЇห֥ׄೈࡱᇉਈ॥ᇅٚمbᇏݓޓ؟ೈࡱ܄ඳ׻Ӯۿֹ๙ݖਔISO9001֥ಪᆣđႵུߎࢹᇹႿೈࡱି৯Ӯඃ؇ଆ྘čCMM/CMMIĎটิۚೈࡱ֥ᇉਈඣ௜b֌൞ISO9001ބCMM/CMMI൞ೈࡱᇉਈЌᆣ֥๙Ⴈྟٚمđѩ҂ᆌؓຓЇ֥หׄb ၛഈᆃུ໙ีđᆰࢤ֝ᇁਔຓЇೈࡱཛଢ֥ാϧbᆃဢ҂ࣇ۳ग़޼ջটਔ෥ാđ္ࠞնֹ႕ཙਔᇏݓೈࡱຓЇ൧ӆ֥ࡲूؿᅚb ೈࡱᇉਈЌᆣٚمགྷሑ ሺܴݓଽຓೈࡱᇉਈЌᆣٚمđᇶေЇওਆোđ၂൞ט൫aҩ൫aگബ֩ၛஆԢᇉਈಌཊູଢ֥֥࠯ඌٚمbؽ൞ѓሙ߄aݖӱܵ৘֩ၛ॥ᇅᇉਈಌཊູଢ֥֥ܵ৘ٚمb ֻ၂োٚمҧᇗՖ࠯ඌҪ૫ஆԢᇉਈಌཊđఃᇏႨ֥ቋ؟֥൞ೈࡱҩ൫đ֌൞đՖགྷսᇉਈܵ৘֥ܴׄটुđֻ၂োٚم׻උႿު௹ّႋൔᇉਈ॥ᇅٓ྘b෱ૌ҂ିՖ۴Чഈٝᆸհ༂֥ԛགྷđ္҂ॖିࡼೈࡱಌཊϤٳᆭϤֹປಆஆԢb طၛISO9001ᇉਈЌᆣଆൔބCMM/CMMIݖӱڿࣉॿࡏູսіֻ֥ؽোٚمđ෱ૌᆺ૭ඍႋھቓo൉હpđѩ҂૭ඍoೂޅpಀቓđط౏෱ૌᇿᇗݖӱ॥ᇅđܤग़ડၩၩ്ཌྷ 385 ؓбࢠЊ೐đ۷ಌكაܤग़ླ౰ࣉྛႵࠏ৳༢֥Ⴕིٚمބ۽ऎb ᄝຓЇଆൔ༯đն؟ඔೈࡱఒြಯᄎႨ๙Ⴈ֥ISO9001ބCMM/CMMIᇉਈЌᆣٚمđ֌ѩીႵ౼֤௹րི֥ݔb༢๤ഡ࠹э۷௔َaೈࡱӁ௖ಌཊੱंۚ҂༯֩ೈࡱᇉਈ໙ีಯಖ௔ؿđఃᇉਈ္ીႵղ֞ࢠ֥ۚડၩ؇bູՎđ௧్ླေ၂สᆌؓຓЇห֥ׄᇉਈ॥ᇅބܵ৘ٚمb ܤग़ડၩ֝ཟ֥ຓЇೈࡱᇉਈܵ৘ଆ྘č042..Ď Ч໓ၛඔࡅೈࡱ܄ඳ֥ӮۿຓЇݖӱൌ࡬čหљ൞תᇑೈࡱ֥ᇉਈ॥ᇅܿٓ oषؿ൭ඨpĎູࠎԤđႄೆ2'%čᇉਈࠏିᅚषĎ৘ંđವކISO9001ބCMM/CMMIđᆌؓຓЇଆൔ༯ೈࡱषؿ֥หׄđิԛܤग़ડၩ֝ཟ֥ຓЇೈࡱᇉਈܵ৘ଆ྘čOutsourcing Software Quality Management ModelđOSQMMĎđೂ๭ ෮ൕb OSQMMၛຓЇଆൔ༯֥ೈࡱषؿཛଢູؓའđ๙ݖ؟ٚൔބ؟ҪՑ֥චཟ־ࢨ܎๙đࠆ౼ܤग़ླ౰đಖުđᄎႨQFDᇏ֥ᇉਈ໬(HOQ)đϜܤग़ླ౰ႵֹིሇߐӮᇉਈหྟđѩ၂ҪҪֹඨՑᅚषđࡼܤग़ླ౰ᇯ҄႘ഝᇀೈࡱषؿഡ࠹֥ಆ҆ݖӱބ۲۱ߌࢫđࡹ৫ఏ၂༢ਙੀӱބ॥ᇅଢѓđቋᇔุགྷᄝᇉਈ॥ᇅܿٓčoषؿ൭ඨpĎ֥ݖӱࡓ॥ծീބᇉਈܵ৘໓֖ഈđ๙ݖൌགྷބླྀטᆃུଢѓđቋնཋ؇ֹડቀܤग़ླ౰b ھଆ྘Їݣ၂่ᇶཌބඹ۱ሰଆ྘b၂่ᇶཌ൞ᆷܤग़ླ౰֥ࠆ౼aሇߐa႘ഝބൌགྷ֥ᆜ۱ݖӱbඹ۱ሰଆ྘ٳљ൞ğ܎๙ሰଆ྘aླ౰ٳ༅ሰଆ྘aླ౰႘ഝሰଆ྘ބೈࡱᇉਈ॥ᇅሰଆ྘bܤग़ჰ൓ླ౰֥ࠆ౼൞ᄝ܎๙ଆ྘ᇏൌགྷ֥đ࠿ط๙ݖླ౰ٳ༅ބླ౰႘ഝሰଆ྘ࡼᆃུླ౰Ⴎܤग़֥ൗࢸčܤग़ླ౰Ďሇߐ֞࠯ඌ֥ൗࢸčᇉਈหྟĎđᄜࡼᇉਈหྟඨՑ႘ഝ֞षؿݖӱᇏđቋުᄎႨೈࡱᇉਈ॥ᇅሰଆ྘ઋൌ֞oຓЇೈࡱᇉਈ॥ᇅܿٓ--षؿ൭ඨpഈđ๙ݖܤग़൪࢘Ⴊ߄֥ᇉਈ॥ᇅ֥ܿٓൌീđՖطЌᆣᆃུླ౰֥ൌགྷb ๭ ܤग़ડၩ֝ཟ֥ຓЇೈࡱᇉਈܵ৘ଆ྘čOSQMMĎ ఃᇏđචཟ־ࢨ܎๙ሰଆ྘ູؿЇٚބӵЇٚԷࡹਔ၂۱܎๙௜෻đ఼טӵЇٚఒြ֥ᇶ׮ྟࠣච֥ٚކቔྟbؿЇٚބӵЇٚࣜݖ೘۱ࢨ؍čԚ൓ಪᆩaധҪಪᆩaಪᆩ౴๝Ďa؟ᇕ܎๙ٚൔčჹӱ܎๙a૫ؓ૫܎๙aླྀၰჿקĎđѩᄎႨo2 "ௐp֩۽ऎđቋᇔղ֞ܤग़ླ౰ބཛଢ௟ࡎᆷѓ֥၂ᇁđՖطࢳथຓЇଆൔ༯ॴ໓߄܎๙঒଴֥໙ีb OSQMM၂ّၛສೈࡱषؿᇏၛ൙ުҩ൫ູᇉਈЌᆣᇗ֥ׄනਫ਼đሇطၛყູٝᇏྏđ๙ݖࡼᇉਈಌཊཨԢᄝໃಖᆭ࠽ࢆ֮ܣᅰੱđՖ၂ष൓ࣼ৯๭ࡼॖି֥ᇉਈಌཊࢆ֞ቋཬĠਸ਼ຓđაCMM/CMMI֩๙Ⴈ֥ᇉਈЌᆣٚمᇿᇗݖӱ֥མم҂๝đOSQMMၛܤग़ླ౰ູ၇ऌđႨ2'%ᇏ֥ᇉਈ໬ )02 ູ۽ऎđႵֹིࡆ఼ܤग़ླ౰აषؿݖӱ֥Ⴕࠏ৳༢đᄝᆜ۱षؿݖӱᇏ൓ᇔࡼܤग़֥ડၩ؇ቔູܱᇿ֥ࢊׄđൌགྷܤग़ླ౰֥۵ሶ॥ᇅބܵ৘đѩՖ 386 ܤग़൪࢘Ⴊ߄ᇉਈЌᆣܿٓbՖطᄝႨܿٓࢆ֮ؓದ֥၇ঠӱ؇ބࡨഒഡ࠹э۷֥๝ൈđಒЌຓЇଆൔ༯ೈࡱषؿ֥ᇉਈඣ௜aิۚܤग़ડၩ؇b ႋႨൌ২ ݳᇜתᇑೈࡱႵཋ܄ඳ൞ຓЇೈࡱषؿ֥ᇷ଀ఒြđЧ໓෮ંඍ֥OSQMMଆ྘ၘӮۿֹႋႨႿھ܄ඳ֥,*(:0߶࠹ྐ༏༢๤ೈࡱ֥षؿᇏb ऎุႋႨ҄ᇧğ č Ď܎๙ğο܎๙ሰଆ྘֥҄ᇧđᄝ׈ሰႯࡱބ׈߅߶ၰ֥ჹӱ܎๙ᆭުđರЧग़޼টགྷӆॉҳđѩ౨ग़޼ࣉྛགྷӆഡ࠹ඪૼ඀ࢃࢳbቋުđ๙ݖච֥ٚ؟ҪՑa؟ٚൔ܎๙đ,*(:0ཛଢ֥ᇉਈ࠹߃္ղӮਔླྀၰđᇅקਔھཛଢ֥௟ࡎᆷѓđѩაग़޼ղӮ܋്bՎࢨ؍֥܎๙ٚൔ҂ֆႵ१๨܎๙đ္ڣᇹၛ2 "ௐaज़ีܵ৘ֆ֩඀૫܎๙ٚൔb č Ďླ౰ٳ༅ğᄝ๙ݖ۲ᇕٚൔࠆ౼ਔჰ൓֥ܤग़ླ౰ުđ๙ݖ2'%ᇏ֥эߐٚمࡼჰ൓ඔऌሇߐӮ֥ܿٓᇉਈླ౰іඍྙൔĠಖުҐႨ,+č౔ބ๭Ďمؓᇉਈླ౰ࣉྛᆜ৘ބऊোđѩ๙ݖטҰіႨ")1֩ٚمࣉྛᇗေ؇௟஑b č Ďೈࡱᇉਈླ౰႘ഝğՖᇉਈླ౰ބೈࡱۿିᇏԎ౼ᇉਈหྟđฐษᇉਈหྟაᇉਈླ౰֥ཌྷܱܱ༢đ๙ݖ׿৫஥ׄمࡼᇉਈླ౰֥ᇗေ؇эߐӮᇉਈหྟ֥ᇗေ؇đѩࣉྛೈࡱᇉਈ֥ܿ߃აഡ࠹đೂ๭ ෮ൕb ಖުđࣉ၂҄Ϝᆃུᇉਈഡ࠹ଢѓᆴᅚष֞ཛଢषؿݖӱหྟᇏbᆃ၂ࢨ؍ӫູೈࡱᇉਈ஥ᇂbՖݖӱหྟᇗေ؇ᅼཌ๭ᇏđหקԛᇗေ؇ࢠ֥ۚݖӱหྟđ۳ԛݖӱ॥ᇅׄđѩૼಒ॥ᇅଢѓᆴb ᇉਈܿ߃ᇉਈหྟ߂૫หྟoყෘܵ৘pۿିඋྟࣩᆚྟ௟ܙ࠹߃ଢѓಃᇗϱ߂ሳ߂ሳॖοٝಒ߂ඔඔᇗЧࣩܿඣӁधཌྷ૫૫ุ૫؍၍୦հಪ૫ऌऌေཛᆚ߃௜௖ؓؓൔնԄ೤໊ᆱඋྟሇ၂ሙ؇ଢཛᇉิหಃಃᇉਈླ౰ဢཬժґඔྟྟߐᇁಒଢਈۚྟᇗᇗؽՑ೘Ցྟྟੱׄϱ૫ژކေ౰±¯ ۲ཛଢཁൕປᆜ¯±¶± ¯/ ߂૫ཁሳุᆞಒaնཬކൡ ± ൕᆞಒ໓Чॿ֩նཬކൡ¶± ૅܴ೤ґձ஥ૅܴ±¯ ¯/ ൻԛ֥Біૅܴ± ᆞಒ֥ྍᄹඔऌ ¶¶± ᆞಒ֥ྩڿඔऌ ¶±¶ ¯/ ᆞಒ֥೷Ԣඔऌ ¯±¶ ¯/ ۿିൌᆞಒ֥ൻೆ ¯±¶¶ གྷਅݺሙಒ࠹ෘ۲ඔᆴ ¶±± ±/ ሙಒ֥ൻԛ ¯¶¯ ᆞಒ֥Ұ࿘ ¶±± ᇉਈหྟᇗေ؇ ࠯ඌࣩЧཛଢ ᆚྟ௟ࣩᆚཛଢ ܙᇉਈഡ࠹ଢѓᆴ༂ҵ ژކੱ ᇿğ±ູ Ġ¯ູ Ġ¶ູ ĠॢϢູ҂ཌྷܱb ๭ ,*(:0ཛଢoყෘܵ৘pଆॶᇉਈܿ߃აഡ࠹ᇉਈ໬č҆ٳĎ ๭3 ೈࡱಌཊథ၍э߄ 387 ۲୍؇ܤग़௟ࡎбࢠ·₽⠐¶ ¯ ± ୍؇ ๭ ۲୍؇ܤग़௟ࡎ č Ďೈࡱᇉਈ॥ᇅğᆌؓᆃུᇗေ֥ݖӱ॥ᇅׄđ০ႨຓЇೈࡱᇉਈ॥ᇅܿٓioषؿ൭ඨpࡆၛࡓ॥ބЌᆣđൌགྷᇉਈഡ࠹ଢѓᆴđՖطЌᆣຓЇೈࡱषؿ֥ᇉਈaൌགྷܤग़ડၩb ႋႨOSQMMଆ྘ᆭުა๝োೈࡱषؿཛଢཌྷбಌཊథ၍э߄౦ঃೂ๭ ෮ൕđॖၛुԛđಌཊؿགྷࢨ؍Ⴕཌྷႋ֥భ၍౴൝đᆃဢࣼննࡨཬषؿӮЧđѩቋᇔࡨഒຓ҆ಌཊඔbਸ਼ຓđຓЇೈࡱ༢๤֥߂૫ᇉਈၛࠣۿିൌགྷඣ௜္Ⴕ෮ิۚb ,*(:0ཛଢ౼ི֤ݔᆭުđOSQMMଆ྘ᄝתᇑ܄ඳಆ૫ൌീb۲୍؇ܤग़௟ࡎࢲݔೂ๭ ෮ൕđ ୍Ӂ௖֥ຓ҆ಌཊੱՖ ۱ తྛđ༯ࢆ֞ਔ֥ ۱ తྛĠܤग़௟ࡎ֥ડၩ؇֥Ⴊਅੱč±ა¯ᆭބĎᄵՖ ୍֥ Ċđഈശ֞ ĊbĠo҂ડၩpႮ ୍֥ ࢆᇀ đطo٤ӈડၩpᄵิۚਔ bč±ğ٤ӈડၩđ¯ğડၩ ¶ğ၂Ϯ·ğ҂ડၩĎb ࢲඏე Ч໓ၛ໡ݓೈࡱӁြຓЇݖӱൌ࡬ູࠎԤđࡼ2'%৘ંႋႨ֞ೈࡱຓЇਵთđѩԉٳॉ੮ຓЇଆൔ༯ೈࡱषؿݖӱ֥หׄđิԛਔࠎႿ2'%֥ܤग़ડၩ֝ཟຓЇೈࡱᇉਈܵ৘ଆ྘čOSQMMĎb෱္൞ܤग़ડၩ֝ཟ֥ೈࡱषؿݖӱ֥ᇗေᆦӪ௜෻đູೈࡱఒြิۚຓЇଆൔ༯֥ೈࡱᇉਈđᄝݓ࠽൧ӆഈ႓֤ࣩᆚ৯ิ܂۽ऎbOSQMMଆ྘षຉਔೈࡱᇉਈЌᆣ࿹࣮֥ྍනਫ਼đڿэਔԮ๤֥ೈࡱᇉਈܵ৘නམđࠧՖު௹ّႋൔཟᄪ௹ყٝൔᇉਈ॥ᇅ֥ሇэb๙ݖଆ྘֥ऎุႋႨބིݔٳ༅іૼđھଆ྘ູຓЇଆൔ༯֥ೈࡱᇉਈЌᆣބܤग़ડၩ֥ൌགྷิ܂ਔႵི֥๯ࣥbቋުđۋ྆ݓࡅሱಖ॓࿐ࠎࣁؓЧ໓࿹࣮֥ሧᇹčཛଢݼğ70472056ĎđЧ໓࿹࣮ཛଢoຓЇೈࡱᇉਈЌᆣ࠯ඌࠣᆦӻ௜෻pࠆ ᇉਈ࠯ඌࢂ၂֩ࢂb ҕॉ໓ང < >ྦྷ຿aਾଲᇷ ܂ႋ৽ࣩᆚ৯აࣜ࠶ؿᅚ<.>ēКࣘğݴॢ۽ြԛϱഠē < >ԅແလؽᇷ ᇉਈᅚषೆ૊<.> תࣘğರ॓࠯৳ԛϱഠđ < >ઔಱ ᇏݓೈࡱຓЇϢ௃඀čഈĎ<+> ೈࡱ۽ӱഽđ č; 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