Printed on: 10/18/2022 Page 1 of 2
THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Filing
任务: 存档
Code 序号: RM-RES-A070
Objectives： At the end of this session Reservations Sales associates should know how
to take responsibility in making sure that all documents, reservation
material, correspondence and other papers are properly put away in
respective files daily.
目的: 在课程结束的时候，预 订 部 销 售 文 员 应懂得每一天都有责任将当
天所有预订部的各种文件资料归档。
Standard ： Reservation Sales Agents are responsible to ensure that all documents,
reservation material, correspondence and other office papers are protected
and kept in good condition by putting them away in respective files or
filing systems at the end of their shift each day. All reservations material
including reservations forms and billing authorizations will be filed under
the reservation’s arrival date so they are easily accessible in the event of
any
标准: 预 订 部 销 售 文 员 责任在每天结束时将所有文件，预订资料，
信件，传真等其他资料以规定方式存档。所 有 预 订 材 料 包 括 预 订
单 及 被 授 权 的 帐 单 将 在 预 订 抵 达 日 被 存 档 ， 如有 任 何 疑
问 可 以 顺 利找到。
Resources: Flip Chart, Handout
培训器材: 白板，白板纸，培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ” (Objectives)
显示课程目的
So the objectives of this session is: …(Refer to
Objectives of this S&P)
今天这堂课的目的是：（参考标准与程序）
The main content of this course should be:
这节课会分为三个部分来讲解：
Filing Procedure
存档程序
5 Minutes
Page 2 of 2
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanation
教学式与讲解
Summary
总结
Show steps on prepared flipchart. Explain reason for each
step. Ask trainees to comment and question on each step.
将所有程序的主要内容事先写在准备好的白板纸上，
逐步作以讲解，在讲解过程中要不时请学员发表建议
并提问。
Review Key Points:
回顾要点：
1. Ask questions and have participant explain the
standard and its importance.
提问并请参与者解释标准及其重要性
2. Summarize critique points applicable to entire group
总结评估过程中对整组有用的要点
3. Reinforce and discuss the point:
加强并讨论以下要点：
All the correspondence will be filed according to the
arrival date of the reservation.
所有资料都应按照抵达日期存档
Filing of processed reservations will be completed
daily.
所有当天受到的资料都要当天存档
15 Minutes
5 Minutes
Total 25 Minutes
