뮲꒯뫞뉺뗻뷗 ꒤뗘ꗁ냪91꙾9ꓫꅁ닄ꑅꣷ닄ꑇ듁ꅁ1-34 닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결 ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 뛀깡믴 ꩆꝤꑪ뻇ꗸ띾뫞뉺뻇꡴ (ꚬ뵚ꓩ듁ꅇ90꙾8ꓫ3ꓩꅆ닄ꑀꚸ귗ꖿꅇ90꙾11ꓫ15ꓩꅆ 놵꣼ꕚ땮ꓩ듁ꅇ90꙾12ꓫ18ꓩ) 멋굮 ꖻ곣ꡳ꒤ꕄ녩ꅁ닕슴놱꣮ꕩ싇ꗑ꣢귓덾깼ꕈ쇗ꝋ귻ꑵꙢ닕슴롳엩ꑵꝀ꒤ꪺ띦ꭋꢮꛦ결ꅁ꣤꒤늣ꕘ놱꣮뭐ꛦ결놱꣮ꕄ굮싇ꗑ뵔뭻귻ꑵꪺ끝늣앶륆ꚨ놱꣮껄ꩇꅁꣃ뙩ꛓꚨ귻ꑵ뭐닕슴뚡ꪺ롧샙꧊ꗦ뒫쏶ꭙꅁꛓ겣믖놱꣮ꭨ걏ꗵ뿠귻ꑵꛛꝑ냊뻷ꪺ쉘ꑪꛓ땯ꗍ껄ꗎꅁꣃꚳꝕ꧳ꫀ라꧊ꗦ뒫쏶ꭙꪺꚨꅃꕈꚹꝀ결뉺뷗냲슦ꅁ곣ꡳ꒤놴끑ꑆ닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡ꪺ쏶ꭙꅁꕈ닕슴꒽ꖿ꧒면ꪺ꒤꒶ꢤꛢꅃ곣ꡳ떲ꩇ땯뉻ꅁ꓀끴꒽ꖿ뭐닕슴꒽ꗁꛦ결뚡때엣뗛쏶ꭙꅃꛦ결놱꣮뭐닕슴꒽ꗁꛦ결뚡ꚳ낣ꑆꚳ굴Ꙗꪽ놵쏶ꭙꕾꅁꣃ덺륌ꖿꚡ땻Ꟈ꒽ꖿꪺ꒤꒶껄ꩇꅁ맯닕슴꒽ꗁꛦ결덹ꚨ굴Ꙗ뱶암ꅃ겣믖놱꣮ꭨ뭐닕슴꒽ꗁꛦ결뚡꙳ꙢꖿꙖꪽ놵쏶ꭙꅁꕂ덺륌ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿ꒧꒤꒶껄ꩇꅁ뒣ꩀ귻ꑵ녱닕슴꒽ꗁꛦ결ꪺ냊뻷ꅃ 쏶쇤뗼띊ꅇ닕슴놱꣮ꅁꫀ라ꗦ뒫뉺뷗ꅁ닕슴꒽ꖿꅁ닕슴꒽ꗁꛦ결ꅁ롧샙꧊ꗦ뒫 돼ꅅꭥꢥ 닕슴롧샙뻇꫱꙾꣓ꚨ결닕슴뉺뷗꒤ꑀ귓꒣ꕩꦿ늤ꪺ뻇겣ꅁ곆ꛜꚳ뻇뭻결닕슴롧샙뻇ꑷꚨ결닕슴뉺뷗ꪺꑀ귓띳ꅵ꣥뵤ꅶ(paradigm)ꅁ꣤맯꧳닕슴뚡ꪺ쏶ꭙꕈ닕슴꒺ꪺꛦ결ꞡꚳ곛럭뉠ꑊꕂ꒣Ꙑ꧳뛇닎닕슴뉺뷗ꪺ귥꩒ (Barney & Ouchi, 1986)ꅃ걏닕슴롧샙뻇맯ꑈ꧊ꪺ덜Ꙩ낲덝ꅁ뷑꙰ꪫ뷨꧊ꪺꛛꝑ냊뻷ꅂꚳ궭뉺꧊ (bounded rationality) ꕈ뻷ꕄ롱 (opportunism) 떥ꑓ녠덑뗻결륌꧳꽕륩ꅁꕈ교때ꩫꞹ뻣ꪺ둹굺닕슴ꛦ결ꪺꗾ뮪ꅃꛓ돌궫굮ꪺꝐꕩ꿠ꝙꙢ꧳닕슴롧샙뻇ꦿ늤ꑆꑈ쏾룻낪뱨ꚸꪺ냊뻷 (motivation) ꒤ꅁ맯꧳ꑈ믚ꪺꅂꭄꪫ뷨꧊룪랽ꪺ믝ꡄ (Griesinger, 1990)ꅁꙝꚹꅁ뇟꫱ꪺ닕슴뉺뷗ꓥ쑭꒤ꅁ덶몥꽂뉻ꑆ덜Ꙩ뻣Ꙙ닕슴롧샙뻇뭐뛇닎닕슴뉺뷗ꪺꕄ녩 (꙰Donaldson, 1990; Griesinger, 1990; Davis, Schoorman & Donaldson, 1997)ꅃ 곣ꡳ꒤뿯뻜닕슴놱꣮Ꝁ결곣ꡳꕄ썄ꅁꣃ링룕뻣Ꙙ닕슴롧샙뻇뭐뛇닎닕슴뉺뷗꒤꒧ꑈ꧊ꕄ녩ꅃ놱꣮ꑄ걏결ꭐ꣏ꚨ귻쇗ꝋ땯ꗍ닕슴꧒꒣Ᶎ뇦떲ꩇꛓ샲교룻꣎셚껄ꅁ꧒뇄ꛦꪺꙕ뫘ꙷ뇆뭐ꛦ냊 (Ansari, 1977)ꅃꗑꚹꥷ롱꒤ꕩ곝ꕘꅁꙢ륌
2 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꕨ곣ꡳ꒤ꅁ닕슴놱꣮녠덑뗸결걏ꑀ뫘뫊놱뭐셂ꖿ귻ꑵꛦ냊ꕈ뒣낪셚껄ꪺꙷ뇆 (꙰Jones, 1983a; Perrow, 1986)ꅁ걏싇ꕈ뷕Ꙙ귻ꑵ뭐뚱ꕄ꒧뚡ꙝꝑ꽱뷄곰꧒ꓞ땯ꪺꕎ뉺냝썄ꪺ뻷꣮ (꙰Eisenhardt, 1989; Conlon & Parks, 1990; Stroh, Brett, Baumann & Reilly, 1996)ꅁ꧒ꕈ닕슴삳룓뗸뿅뙱귻ꑵꗴ냈꒤ꙕ뫘ꛦ결셚껄룪끔ꪺꕩꛦ꧊ꚨꖻꅁꛓ뿯뻜빁럭ꪺ놱꣮ꓨꚡ (Ouchi, 1979, 1980 ; Eisenhardt, 1985 ; Snell, 1992; 뛀깡믴ꅁ2000bcꅆ뱂ꗟ귛ꅂꕱ깻륆뷥ꅂ낪ꓕ띇ꅁ1991)ꅃ ꖻ곣ꡳ꒤ꭨ뇄ꛦꕴꑀ뫘왛쉉ꅁꕄ녩닕슴놱꣮ꪺꑀ귓궫굮ꕜ꿠걏곉ꥷ귻ꑵꙢ닕슴꒤ꪺ끝늣앶 (property right)ꅁꛓ곉ꥷ끝늣앶ꪺ덾깼꒣Ꙑꅁ녎뻉교귻ꑵ뭐닕슴뚡ꗦ뒫쏶ꭙꪺ깴늧ꅃꙝꚹ곣ꡳ꒤싇ꗑꗦ뒫뉺뷗 (exchange theory) ꒤ꅁ맯꧳ꅵ롧샙꧊ꗦ뒫ꅶ(economic exchange) ꕈꅵꫀ라꧊ꗦ뒫ꅶ(social exchange) ꪺ냏꓀ꅁꕈ뻣Ꙙ닕슴롧샙뻇꒤꧒녪뷕ꪺꪫ뷨꧊ꗦ뒫ꅁ뭐뛇닎닕슴뉺뷗ꑈ꧊왛쉉꒤랥궫뗸ꅁ녠결닕슴롧샙뻇꧒ꦿ늤ꪺꭄꪫ뷨꧊ꗦ뒫ꅁꣃ싇ꕈ놴끑닕슴놱꣮ꓨꚡꪺ깴늧ꅁ맯꧳귻ꑵ뭐닕슴뚡ꗦ뒫쏶ꭙꯘꗟꪺ뱶암ꅃ ꛓꙢ륌ꕨꓥ쑭꒤ꅁ뻇뒿끷맯놱꣮ꪺ꒣Ꙑ뱶암껄ꩇ뙩ꛦ곣ꡳꅁꕝ걁놱꣮뭐셚껄ꗍ늣ꑏ (Ezzamel & Willmott, 1998; Komaki, Desselles & Bowman, 1989; Larson & Callahan, 1990; Spreitzer & Mishra, 1999)ꅂ돐띳 (Cardinal, 2001; Spreitzer & Mishra, 1999)ꅂ놱꣮ꖢ뭾 (control loss) (뱂ꗟ귛떥ꅁ1991)ꅂꕜ꿠ꛦ결 (ꥐ믴ꅂShieldsꅂꝤꙷꥧꅁ1998) ꕈꓟ뉺ꪬ멁 (Jaworski, 1988) 떥ꪺ쏶셰꧊ꅁꖻ곣ꡳ꒤ꭨ녎놴끑ꑀ귓Ꙣ륌ꕨ닕슴놱꣮곣ꡳ꒤룻ꓖ쒲ꪺꕄ썄ꅁꗧꝙ닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡ꪺ쏶ꭙꅃKatz (1964) ꕈKatz뭐Kahn (1978) 뭻결ꅁ닕슴굮꿠냷뚶ꝑ륂Ꝁꅁ낣ꑆ귻ꑵꖲ뚷굮꿠냷ꫭ뉻ꕘꕛꑊ뭐꽤ꗴ (joining and staying) ꛦ결ꕈꢤꛢ꒺ (intra-role) ꛦ결꒧ꕾꅁ쇙믝굮귻ꑵ쑀띎녱ꢤꛢꕾ (extra-role) ꛦ결ꅁꑝꙝꚹ닕슴꒽ꗁꛦ결ꪺ곣ꡳ륅ꚨ결꫱꙾꣓ꪺꑀ귓궫굮곣ꡳꓨꙖꅃꛓ닕슴놱꣮귬ꖻꝙ걏닕슴뮤뻉뭐셂ꖿ귻ꑵꛦ결ꪺ궫굮ꑵ꣣ (Hofstede, 1978; Merchant, 1985; Tannenbaum, 1968)ꅁꛓ놱꣮뻷꣮ꪺ륂ꗎ맯꧳귻ꑵ닕슴꒽ꗁꛦ결꧒덹ꚨꪺ뱶암ꛛ땍걏ꑀ귓닕슴놱꣮믢냬삳ꕛ놴끑ꪺ뷒썄ꅁꙐ껉맯꧳뫞뉺맪냈ꗧ꣣ꚳ궫굮띎뉛ꅃ ꙁꅁ륌ꕨ곣ꡳ꙰Scholl, Cooper뭐Mckenna (1987)ꅂOrgan뭐Konovsky (1989)ꅂFarh, Padsokoff뭐Organ (1990)ꅂMoorman (1991)ꅂNiehoff뭐Moorman (1993) ꕈꩌ뉑깖떥 (1994) 떥뻇꒧곣ꡳ떲뷗ꅁꞡꧺ엣ꪺꓤ꯹귻ꑵꪺ닕슴꒽ꖿ (organizational justice) 뭻ꪾ뭐닕슴꒽ꗁꛦ결뚡ꪺ쏶셰꧊ꅃꛓꖻ곣ꡳ뭻결ꅁ닕슴놱꣮ꗑ꧳뱶암꣬귻ꑵꙢ닕슴꒤끝늣앶ꪺ뵔뭻ꅁ걏ꛛꝑ냊뻷ꪺ쉘ꑪꅁ맯꧳
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 3 귻ꑵꪺ닕슴꒽ꖿ뭻ꪾꗧ녎ꚳ궫굮뱶암ꅁꙝꚹꙢ곣ꡳ꒤ꕄ녩닕슴꒽ꖿ녎면꒤꒶엜뚵ꪺꢤꛢꅁ닕슴놱꣮녎덺륌닕슴꒽ꖿ뭻ꪾꛓ뱶암닕슴꒽ꗁꛦ결ꅃ 슲ꢥ꒧ꅁꖻ곣ꡳꟆ뇦륆ꚨ꣢뚵ꗘꪺꅃ궺ꗽꅁꗑ뉺뷗뻣Ꙙ꒧왛쉉ꅁ놴끑닕슴놱꣮ꓨꚡ맯꧳귻ꑵ뭐닕슴뚡ꗦ뒫쏶ꭙꯘꗟꪺ뱶암ꅃ꣤ꚸꅁ놴끑닕슴놱꣮ꓨꚡ뭐닕슴꒽ꗁꛦ결뚡ꪺ쏶셰꧊ꅁꕈ닕슴꒽ꖿ뭻ꪾꪺ꒤꒶껄ꩇꅁꯘ멣닕슴놱꣮ꓨꚡꅂ닕슴꒽ꖿ뭐닕슴꒽ꗁꛦ결뚡ꪺ쏶ꭙ볒ꚡꅁꣃ맪쏒ꚹ볒ꚡꅃ 뙌ꅅꓥ쑭놴끑뭐낲덝뇀면 ꑀꅂ꒽Ꙁ끝ꅂ끝늣앶뭐띦ꭋꢮ뉺뷗 뉻ꕎ닕슴꒤ꅁꗑ꧳녍띾꓀ꑵꪺ덎꧊ꛒ뙱ꅁ걏결ꑆ꣏귻ꑵ샲녯룻낪뱨ꚸꓟ뉺믝ꡄꪺ몡ꢬꅁꦹꦹꖲ뚷ꕈ롳엩ꑵꝀꪺꓨꚡ냵ꛦꖲ굮ꪺꗴ냈ꅃOlsen (1965, ) 뭻결ꅁꑀ귓닕슴롳엩ꪺ궫굮꽓꧊ꝙ결뒣꣑ꑆ꒣ꕩ꓀돎 (inseparable) 뭐뒶꓆ (generalized) ꪺꝑ꽱ꅁꚹꝙ꧒뿗ꪺꅵꙀꙐꝑ꽱ꅶ(common interest; Albanese & Van Fleet, 1985, )ꅁ롳엩끬ꡄꙀꙐꝑ꽱ꪺ떲ꩇꅁꭋꯜꛛ땍ꪺ늣ꗍꑆ롧샙뻇깡꧒뿗ꪺꅵ꒽Ꙁ끝ꅶ(public goods) ꪺ랧꧀ꅃ꒽Ꙁ끝띎뿗ꅇꅵ뇽뇆낣걙ꑀꛬ걙둘ꛬ롳엩ꚨ귻ꗎ걏꒣ꕩꛦ꒣롧샙ꪺꅶ(Albanese & Van Fleet, 1985, )ꅁ꣒꙰ꅁ롳엩냵ꛦ걙뚵ꗴ냈샲교ꚨ둎ꅁ쇶땍ꣃꭄꡃꛬꚨ귻ꞡ꿠Ꙣ닕슴꒤샲녯Ꙑ떥ꪺ왧앁ꙡꛬ뒣ꩀꅁꡃꛬꚨ귻ꞡ꿠꓀ꑀꥷ땻ꯗꪺ롳엩ꚨ둎ꅃ걏꙰셾룪떲멣꒤ꪺ많엩볺ꅁꗧꙝꖲ뚷뭐롳엩꒤꣤ꕌꚨ귻ꙀꙐ꓀ꅁꛓ꣣ꚳ꒽Ꙁ끝ꪺ꧊뷨ꅃꅵ띦ꭋꢮ뉺뷗ꅶ(Free-rider theory; Olsen, 1965) ꝙꙢ놴끑롳엩꒤꒽Ꙁ끝꧒녡꣓ꪺ냝썄ꅃ 띦ꭋꢮ뉺뷗맯꧳롳엩꒤ꪺ귓ꝏꚨ귻ꚳꑕꙃ낲덝 (Albanese & Van Fleet, 1985)ꅇ(1)롳엩ꚨ귻걏ꫀ라놡맒ꑕꪺꛦ냊ꅁ(2)롳엩ꚨ귻Ꙁ곛Ꙑꪺ믹귈엩꡴ꅂ쏾ꪺ룪끔ꕈ쏾ꪺ뉻맪뭻ꪾꅁ(3)뉺꧊ꪺꛦ냊 (act rationally)ꅃꅵ뉺꧊ꅶ띎뿗뗛귓ꝏꚨ귻ꚳ꣤ꯘ냲꧳ꛛꝑ냊뻷ꪺ낾ꙮ뚶Ꟈꅁꛓ럭ꕌꕩꛛꗑ뿯뻜껉ꅁꕌ녎뿯뻜꿠ꚳ껄륆ꚨꚹ낾ꙮꪺꛦ결ꅃꙝꚹꑀ귓뉺꧊ꪺ많엩ꚨ귻녎라ꓱ룻ꕌ맯롳엩ꪺꙀꙐꝑ꽱ꚳ꧒끞쑭ꛓꕩ샲녯꒧뉢ꝑ꽱ꅁ뭐띦ꭋꢮ낽썩꧒꿠녯꣬ꪺ뉢ꝑ꽱ꅁꛓꡍꥷ걏ꝟ뇄꣺띦ꭋꢮꪺꛦ결 (Strobe & Frey, 1982)ꅃꙝꚹꅁ껚뻚띦ꭋꢮ뉺뷗ꪺꕄ녩ꅁ롳엩꒤꒽Ꙁ끝ꪺ꙳Ꙣꅁ녎뻉교ꅵꙀꚳꪺ둤뻚ꅶ(tragedy of the commons; Hardin, 1968)ꅁꗧꝙ귓ꝏꚨ귻ꞡ꣤ꛛꝑ냊뻷ꛓ뇄꣺ꛦ냊꧒뻉교꒧늣ꕘꅁ녎ꝃ꧳귓ꝏꚨ귻ꛒ뙱롳엩뻣엩ꝑ꽱꒧ꕩ꿠늣ꕘꅃ ꗑꕈꑗ맯꧳띦ꭋꢮ뉺뷗ꪺ슲땵끑뷗ꕩꪾ륄ꅁꙢ닕슴꒤귻ꑵ꒧꧒ꕈ라ꚳ띦
4 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꭋꢮ낽썩ꛦ결ꪺꕄ굮귬ꙝꅁꑄ걏ꗑ꧳Ꙣ롳엩ꑀꙐꑵꝀꪺ놡ꩰꑕ꧒꙳Ꙣꪺ꒽Ꙁ끝꧒뻉교ꪺꅁꛓꚹ꒽Ꙁ끝꧒꣣ꚳꪺ꒣ꕩ뇆ꕌ꧊ꅁ륅꣏녯귓ꝏ롳엩ꚨ귻Ꙣꖼꕉꕘꕒ꓀Ꝗꑏꪺꪬꩰꑕꅁ꒴꿠냷꓀롳엩ꪺꑵꝀꚨꩇꅁꙝꚹꅁ냲꧳ꛛꝑ냊뻷뭐뉺꧊뿯뻜ꅁ귓ꝏꚨ귻녎늣ꗍ낽썩띦ꭋꢮꪺꛦ결ꅁꕈ샲꣺귬삳쓝꧳꣤ꕌꚨ귻ꪺꑵꝀꚨꩇꅃꚹꑀ왛꧀뭐ꗦ꧶ꚨꖻ뉺뷗 (transaction cost theory) ꒤ꪺꅵ끝늣앶ꅶ(property right) 랧꧀ꕩ뮡걏ꚳ뗛곛럭녋꓁ꪺ쏶셰ꅃ Ꙣ롳엩닕슴꒤ꅁ끝늣앶ꕩꥷ롱결ꅇ롳엩ꚨ귻꣏ꗎ룪랽ꪺ꽓ꥷ앶ꝑ (Jones, 1983b, )ꅃꛓ끝늣앶꒧떲멣ꖿ걏ꥷ롱롳엩닕슴ꚨ귻뚡ꗦ꧶ꮬ멁뭐쏶ꭙꪺ껖ꓟ뻷꣮ꅁꑝ둎걏뮡ꅁ끝늣앶ꪺ랧꧀ꥷ롱ꣃꯘ멣ꑆꚨ귻뚡ꪺꗦ꧶쏶ꭙꅁꣃꕂ녎닕슴꒺ꪺ땽ꚳ룪랽꓀끴꒩ꙕ귓ꚨ귻ꅃꙝꚹꅁ끝늣앶Ꙣ닕슴꒤꙰꛳뵔뭻뭐꓀끴맯꧳귻ꑵꛦ결녎ꚳ궫ꑪꪺ뱶암ꅁ귌ꕩ싇ꗑ맏ꑀ꒧볒ꚡꫭ륆ꑗ굺ꪺ끑뷗떲ꩇꅃ 귻ꑵꛦ결 끝늣앶 ꙰ꅇ낽썩 롳엩ꑵꝀ ꒽Ꙁ끝늣ꗍ 쉫쓝꒣ꧺꅂ띦ꭋꢮ 맏ꑀ ꒽Ꙁ끝ꅂ끝늣앶뭐귻ꑵꛦ결쏶ꭙ맏 ꑇꅂ닕슴놱꣮뭐롧샙꧊ꅂꫀ라꧊ꗦ뒫 Ꙣꑀ귓롳엩닕슴꒧꒤ꅁꗑ꧳ꣳ냓ꅂ뫊럾ꅂ녪꣮ (enforcing) 롳엩ꚨ귻뚡꒧ꗦ뒫 (exchange) 쏶ꭙ꧒믝ꕉꕘꪺꚨꖻꅁ뫙꒧결ꅵꗦ꧶ꚨꖻꅶꅃꗑꗦ꧶ꚨꖻ뉺뷗ꪺ왛쉉ꛓꢥꅁ닕슴꧒궱맯ꪺꑀ귓ꕄ굮냝썄ꅁꝙ걏꙰꛳꣏닕슴ꚨ귻꒧뚡ꚨ귻뭐닕슴꒧뚡ꪺꗦ뒫쏶ꭙꅁ꧒덹ꚨꪺꗦ꧶ꚨꖻ꿠냷궰꣬돌ꝃꅁꛓ꣏녯닕슴롳엩ꑵꝀ녯ꕈ꯹쓲뙩ꛦꅃ굙걏ꗑWilliamson (1975) ꪺ왛쉉ꛓꢥꅁ둎걏닕슴ꖲ뚷ꚳ껄ꪺꢾꓮ귻ꑵꪺ뻷ꕄ롱 (opportunism) 뭐낽썩ꛦ결 (Maitland, Bryson & Van de ven, 1985)ꅁꑝ냟ꚳꙢ닕슴꿠냷ꢾꓮ귻ꑵꚹ꒣럭ꛦ결ꪺꭥ뒣ꑕꅁ귻ꑵꑾ라띐쒱꣤뭐닕슴닕슴꒺꣤ꕌꚨ귻뚡ꪺꗦ뒫쏶ꭙ걏꒽ꖭꪺ (equitable) 걏꒬둦ꪺ (reciprocity)ꅁꛓ닕슴롳엩ꪺꙘꝀ쏶ꭙꓨ녯ꦵ쓲ꅃ ꛓ닕슴뇽ꢾꓮ귻ꑵꪺ뻷ꕄ롱낽썩ꛦ결ꪺꓨꩫꅁꑪ교ꕩ냏꓀결꣢쏾 (Albanese & Van Fleet, 1985)ꅃꑀ결뗸귻ꑵ맯닕슴롳엩꒽Ꙁ끝ꪺ끞쑭땻ꯗ꒣Ꙑꅁꛓ떹꒩꒣Ꙑꪺꡰꚳ끝ꅆꕴꑀꭨ걏쉘ꑪ귻ꑵꛛꝑꪺ왛꧀ꅃ둎닄ꑀ뫘ꓨꩫꛓꢥꅁ둎걏Ᶎ뇦녎귓ꝏ귻ꑵꪺ끝늣앶ꥷ롱ꧺ뵔ꅁꣃꕛꕈ꓁맪냵ꛦꅁ꣏녯귻ꑵꕉꕘꑆꙨꓖꝖꑏꅁ륆ꚨꑆꙨꓖꪺꑵꝀꚨꩇꅁ둎ꕩꕈ샲녯곛맯ꪺ돸쁶ꅁ꙰ꚹ꣏녯귻ꑵ
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 5 군뫢꣤뻷낽썩ꛦ결꧒녯꒧뉢ꝑ꽱ꅁ꒣교낪륌맯롳엩ꙀꙐꝑ꽱Ꝁꕘ끞쑭꧒꿠샲녯꒧뉢ꝑ꽱ꅁ꧒ꕈ귻ꑵꙢ뉺꧊군뫢뭐뿯뻜ꑕꅁ땯ꗍ뻷낽썩ꛦ결ꪺꕩ꿠꧊ꭋ궰ꝃꑆꅃ 닄ꑇ뫘ꓨꩫꭨ걏뇄ꗎꕴꑀ귓ꞹꗾ꒣Ꙑꪺ덾깼ꅁꛓꕂ룵닦ꑆ롧샙뻇깡맯꧳ꑈ쏾ꛛꝑ뛉Ꙗꪺ낲덝ꅁꟆ뇦싇ꗑ쉘ꑪ귻ꑵꪺꛛꝑ냊뻷ꅁ꣏녯귻ꑵ뭐닕슴ꪺꗘ볐ꅂ믹귈왛ꅋ떥꿠냷곛꒬ꑀ교ꅁ꙰ꚹ귻ꑵ꿠냷Ꙣ닕슴롳엩ꗘ볐륆ꚨꪺꙐ껉ꅁꗧ샲녯꣤ꛛꢭꪺ몡ꢬꅁ뻷뭐낽썩ꛦ결ꭋ때녱땯ꗍꑆꅃ덯ꑝ둎쏾닕슴ꓥ꓆뻇꧒녪뷕ꪺꅵ녪뛕ꓥ꓆ꅶꪺ왛꧀ꅁ뫞뉺ꕩ뛬덹ꣃ쓩뿩ꑀ귓녪뛕ꪺ닕슴ꓥ꓆ꅁ꣏녯귻ꑵ뭐닕슴Ꙁ곛Ꙑꪺ믹귈엩꡴ꅁꛛ냊ꛛ땯끴Ꙙ닕슴꒧걆떦ꅁ녱ꛓ듮ꓖ뫞뉺ꪺ뫊럾ꚨꖻꅃ 굙ꗑ닕슴놱꣮ꪺ왛쉉ꛓꢥꅁꚹꑇ뫘ꢾꓮ귻ꑵ뻷뭐낽썩ꛦ결ꪺꓨꩫ뭐닕슴놱꣮ꪺ랧꧀ꗧ걏꒬덱ꪺꅃOuchi (1977) 뒿ꕈ신뒫륌땻ꪾ쏑 (knowledge of transformation process) ꪺꞹ뻣꧊ꅁꕈ늣ꕘ뿅뙱ꪺꕩꛦ꧊ (availability of output measure) ꣢뫘멣궱ꅁ녎닕슴돦ꛬꪺ놱꣮ꮬ멁냏꓀결ꛦ결놱꣮ (behavior control)ꅂ늣ꕘ놱꣮ (output control) ꕈ겣믖놱꣮ (clan control) 믶ꚡ놱꣮ (ritual control) 떥ꑔ뫘뗛ꙗꪺ놱꣮ꮬ멁ꅃ ꛦ결놱꣮ (behavior control) ꪺ볐ꪺ결귻ꑵꑵꝀ꒤ꪺꛦ결ꅁꗘꪺꝙꟆ뇦싇ꗑ왛맮ꅂ뫊럾귻ꑵꙢꑵꝀ꒤걏ꝟꫭ뉻빁럭ꪺꛦ결ꅁꕈꡍꥷ꣤삳녯꒧륓뷠썧뭀ꅃꛓ늣ꕘ놱꣮ (output control) ꭨ녎놱꣮ꪺ땊쉉롭꧳ꑵꝀ돌ꯡꪺ늣ꕘꅁꛓꭄ귻ꑵꪺꛦ결ꅁ싇ꗑꑵꝀꪺꚨꩇꕈꡍꥷ볺썧ꅁ꣤돌닗ꗘ볐꒴걏Ᶎ뇦꿠냷엜귻ꑵꪺꛦ결 (Ouchi, 1977; Ouchi & Maguire, 1975)ꅃ꧒ꕈꚹꑇ뫘놱꣮ꮬ멁ꅁꑀ결싇ꗑ뫊럾귻ꑵꪺꑵꝀꛦ결ꕈ뵔뭻꣤맯닕슴롳엩ꪺ끞쑭ꅁꕴꑀꭨ싇ꗑ귻ꑵꪺꑵꝀꚨꩇ뿫ꧺ꣤맯닕슴롳엩ꪺ끞쑭ꅁꑇꞡ쓝ꭥ꧒뒣꒧닄ꑀ귓덾깼ꉷ뵔뭻귓ꝏ귻ꑵꪺ끝늣앶ꅁ떹꒩꣤삳녯꒧ꡰꚳ끝ꅃ ꛓ겣믖놱꣮ (clan control) ꭨ걏녪뷕롧ꗑ뫂뿯ꅂ끖뵭귻ꑵꅁꕈꫀ라꓆륌땻떥놹걉ꅁꕈ뵔ꭏ귻ꑵ꿠냷뿭ꙵ닕슴떹꒩꒧덗뵤ꅁꛓꙢ닕슴꒣꒩쑙녋뫊럾꒧놡ꩰꑕꅁꗧ꿠ꫭ뉻ꚳꝑ꧳닕슴꒧ꛦ결ꅁ걇겣믖놱꣮곛럭꧳ꭥ꧒뒣꒧닄ꑇ귓덾깼ꉷ쉘ꑪ귻ꑵꪺꛛꝑ냊뻷ꅃ Blau (1964) 뭻결ꅁ귻ꑵꪺꛦ결ꕩ냏꓀결꣢뫘ꗦ뒫ꮬ멁ꅇ롧샙꧊ꗦ뒫 (economic exchange) 뭐ꫀ라꧊ꗦ뒫 (social exchange)ꅃ롧샙꧊ꗦ뒫ꑄ걏끷맯ꖿꚡ뚱ꗎꙘ곹꧒덗뵤ꪺꛦ결뙩ꛦ뽅쁹ꅆꛓꫀ라꧊ꗦ뒫ꭨ걏ꗦ뒫ꪺ싹ꓨ뚡늣ꗍꖼꧺ굱ꪺꖼ꣓롱냈쏶ꭙꅃꫀ라꧊ꗦ뒫뭐롧샙꧊ꗦ뒫Ꙑ볋뎣걏ꖲ뚷Ꙣ꒬둦 (reciprocity) ꪺ냲슦ꑗ뙩ꛦ (Gouldner, 1960)ꅁꗧꝙꙢ꣢뫘ꗦ뒫쏶ꭙ꒤ꅁ귓엩ꞡ
6 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ 듁뇦꿠싇ꗑ꣤끞쑭ꛓ샲녯걙륓쁶ꅃ꣢뫘ꗦ뒫쏶ꭙꗧꚳ꣤깴늧꙳Ꙣꅃ롧샙꧊ꗦ뒫꣣ꚳꙘ곹ꪺ꽓뷨ꅆꗦ뒫싹ꓨ (꙰ꅇ귓ꝏ귻ꑵ뭐닕슴) ꒧뚡ꪺꗦ뒫볐ꪺꑄ걏ꯈ왛ꪺꪫ뷨돸륓ꅁꛓ꧒덗뵤ꪺꅁꭨ걏ꧺ뵔굱ꥷꪺꛦ결ꅆꖲ뚷Ꙣ땵껉뚡꒺ꞹꚨꗦ뒫ꅆ늣ꗍ꒧롱냈걏꽓ꥷꛓꚳ궭ꪺꅁꛓꕂ꒣ꖲꗵ뿠ꅵꭈꗴꅶꅃ곛맯ꪺꅁꫀ라꧊ꗦ뒫꧒늣ꗍꪺ롱냈쏶ꭙꕈ꧒덗뵤ꪺꛦ결걏ꖼꧺ뵔굱ꥷꪺꅆꗦ뒫ꪺ껉뚡둔ꯗꕩꕈꯜꅆꗦ뒫쏶ꭙꯘꗟꙢ싹ꓨꪺꭈꗴ꒧ꑗ (Konovsky & Pugh, 1994; Organ, 1990)ꅃꛓMacNeil (1985) ꕈRousseau뭐Parks (1993) ꧒뒣ꕘ꒧ꅵꗦ꧶ꚡꮴ곹ꅶ(transactional contract) 뭐ꅵ쏶ꭙꚡꮴ곹ꅶ(relational contract) ꒧냏꓀뭐ꚹ꧒끑뷗꒧롧샙꧊ꫀ라꧊ꗦ뒫ꗧ걏곛ꥉ삳ꪺ왛꧀ꅁꗧꝙꅁ롧샙꧊ꗦ뒫ꗵ뿠ꪺ걏ꗦ꧶ꚡꮴ곹ꅁꛓꫀ라꧊ꗦ뒫ꗵ뿠ꪺꭨ걏쏶ꭙꚡꮴ곹ꅃ 귻ꑵ뭐닕슴뚡ꗦ뒫쏶ꭙꪺꚨ뭐닕슴꧒뇄꒧놱꣮ꓨꚡ뚡꣣ꚳ곛럭땻ꯗꪺ쏶ꭙꅃꗑꭥꓥ끑뷗꒤ꕩꪾꅁ닕슴놱꣮ꮬ멁ꕜ꿠ꪺ땯뒧ꅁꑄ걏덺륌맯꧳끝늣앶떲멣ꪺ덝ꥷꛓ륆ꚨꅁꛓJones (1983b) 뭻결닕슴꒺끝늣앶ꪺ꓀끴ꅂ냵ꛦꅂ뵔뭻떥ꪬꩰꅁ녎뱶암귻ꑵꪺ믹귈왛뭐ꛦ결덗뵤ꅃꗧꝙꅁ끝늣앶ꪺ떲멣ꖿ걏ꥷ롱ꚨ귻뚡ꗦ꧶쏶ꭙꪺ껖ꓟꅃ ꛦ결놱꣮뭐늣ꕘ놱꣮ꗑ꧳궫쉉ꞡꙢ꧳뵔뭻귓ꝏ귻ꑵꪺ끝늣앶ꅆ끷맯귻ꑵꚳ궭뵤돲꒺ꪺꛦ결뙩ꛦ뫊럾뭐뽅쁹ꅆ녪뷕ꑀ뫘뉺꧊군뫢ꪺ꒽ꖭꗦ뒫ꅁ귻ꑵꕉꕘꙨꓖꝖꑏꅁꝙ떹꒩곛맯ꪺ볺륓ꅆ놱꣮ꪺ볐ꪺꪫꑄ걏ꧺ뵔ꕂ륷ꗽ굱ꧺꪺꅃꙝꚹꅁꛦ결놱꣮뭐늣ꕘ놱꣮녎룻깥꧶꣏녯귻ꑵ뭐닕슴뚡ꪺꗦ뒫쏶ꭙꥷꛬ꧳롧샙꧊ꗦ뒫ꅃ꒧ꅁ겣믖놱꣮ꣃ꒣녪뷕귻ꑵ귓ꝏ끝늣앶ꪺ뵔뭻ꅁꛓ걏싇ꗑꙀ믹귈왛꧀ꪺꚨꛓ륆ꚨ놱꣮꒧ꗘꪺꅁ꧒ꕈ겣믖놱꣮꧒놱꣮ꪺ볐ꪺ걏뱳꩸ꪺꅁꕂꕩ꿠걏ꖼ륷ꗽ굱ꧺꪺꅆ끞쑭뭐볺륓ꗧꣃꭄ녪뷕뉺꧊군뫢ꪺ꒽ꖭꅃ꧒ꕈ겣믖놱꣮녎룻ꕩ꿠꣏귻ꑵ뭐닕슴뚡꒧ꗦ뒫쏶ꭙꥷꛬ결ꫀ라꧊ꗦ뒫ꅃ맏ꑇꝙꫭꗜꕘꕈꑗ꧒끑뷗꒧닕슴놱꣮ꅂ놱꣮덾깼뭐ꗦ뒫쏶ꭙ뚡ꪺ덳떲쏶ꭙꅃ 닕슴놱꣮ꮬ멁 놱꣮덾깼ꗦ뒫쏶ꭙ 늣ꕘ놱꣮ 뵔뭻끝늣앶롧샙꧊ꗦ뒫 뒣꣑ꡰꚳ끝 ꛦ결놱꣮ 겣믖놱꣮쉘ꑪꛛꝑ냊뻷ꫀ라꧊ꗦ뒫 맏ꑇ 닕슴놱꣮ꓨꚡꅂ놱꣮덾깼뭐ꗦ뒫쏶ꭙ꒧덳떲
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 7 ꑔꅂ닕슴놱꣮뭐닕슴꒽ꗁꛦ결 뛇닎ꑗꅁ닕슴롧샙뻇끑뷗귻ꑵꙢ닕슴꒤꧒ꕩ꿠땯ꗍꪺ뻷ꛦ결낽썩ꅂ띦ꭋꢮꛦ결껉ꅁꗑ꧳냲ꖻꪺ녪뷕궫쉉ꑄ걏귻ꑵ뭐닕슴뚡ꪺꮴ곹쏶ꭙꅁꑝ둎걏Rousseau뭐Parks (1993) ꧒뫙ꪺꅵꗦ꧶ꚡꮴ곹ꅶ(transactional contract)ꅁꙢꚹ뫘왛쉉ꑕꅁ닕슴ꝙ걏ꗑꑀꅵꮴ곹뫴ꅶ(nexus of contract) ꧒멣ꚨ (Alchian & Demsetz, 1972)ꅃ꧒ꕈꙢꚹ뫘왛쉉ꑕꅁ귻ꑵꪺꛦ결ꭋꖲ뚷뿭둠ꮴ곹꧒굱ꥷꪺꛦ결덗뵤ꅁꑝ둎걏귻ꑵ뻡ꗴ걙뚵슾ꛬꅁ냵ꛦ걙뚵ꗴ냈ꅁ닕슴ꝙꚳ꽓ꥷꪺ덗ꭨꕈ덗뵤룓슾ꛬꗴ냈꒧귻ꑵ삳ꫭ뉻ꪺꛦ결ꅁꛓꚹ뫘ꛦ결ꅁ엣땍ꪺꑄ걏ꑀ뫘ꅵꢤꛢ꒺ꛦ결ꅶ(inrole behavior)ꅃ Katz뭐Kahn (1978) 뭻결귻ꑵꙢ닕슴꒤ꪺꢤꛢ면뭐ꛦ결ꫭ뉻ꣃꭄ꙰ꚹ꽕륩ꅁꕌ귌녎귻ꑵꙢ닕슴꒤ꪺꛦ결냏꓀결꣢쏾ꅇꅵꢤꛢ꒺ꛦ결ꅶ(inrole behavior ) 뭐ꅵꢤꛢꕾꛦ결ꅶ(extrarole behavior)ꅃKatz & Kahnꣃꕘꅁꑀ귓닕슴굮꿠냷뚶ꝑ륂Ꝁꅁ귻ꑵ낣ꑆꖲ뚷ꫭ뉻ꕘ꣤꧒뻡ꗴ꒧슾ꛬ꧒면ꪺꢤꛢ꒧ꅵꢤꛢ꒺ꛦ결ꅶꕾꅁ쇙ꖲ뚷ꕄ냊ꪺ녱ꑀꅵꢤꛢꕾꛦ결ꅶꅁꛓ꧒뿗ꪺꢤꛢꕾꛦ결닕슴꒽ꗁꛦ결 (organizational citizenship behavior)ꅁꝙꢺ뙗ꕘꗴ냈굮ꡄ꒧ꕾꪺꛦ결ꅁꙝꚹ걏귻ꑵ뻖ꚳꛛꗑ뗴뙱앶ꪺꅁꕂ귻ꑵꗧ꒣라ꙝꚹ뫘ꛦ결ꛓꛛ닕슴ꪺꖿꚡ볺륓꡴닎샲녯돸륓 (Konovsky & Pugh, 1994)ꅃ 늣ꕘ놱꣮녎놱꣮ꪺ땊쉉롭꧳ꑵꝀ돌ꯡꪺ늣ꕘꅁ싇ꗑꑵꝀꪺꚨꩇꕈꡍꥷ볺썧ꅁꛓꛦ결놱꣮ꭨ결싇ꗑ왛맮ꅂ뫊럾귻ꑵꙢꑵꝀ꒤걏ꝟꫭ뉻빁럭ꪺꛦ결ꅁꕈꡍꥷ귻ꑵ삳녯꒧륓뷠썧뭀 (Ouchi, 1977)ꅃ걇늣ꕘ놱꣮뭐ꛦ결놱꣮녪뷕ꪺꞡ걏싇ꗑ닕슴셚껄뗻꛴꡴닎ꅁꕈ뿅뙱귻ꑵꪺꑵꝀꚨ껄ꅁꛓ럭ꕄ뫞뫊놱ꗴ냈셚껄껉ꅁꕄ뫞ꯜꛛ땍ꪺ녎녪뷕궫쉉롭꧳ꢤꛢ꒺ꛦ결 (Larson & Callahan, 1990)ꅃꛓ닕슴꒽ꗁꛦ결ꑄ걏뙗ꕘꗴ냈굮ꡄꪺꛦ결ꅁ럭ꕄ뫞걉ꕈ룻녪ꪺ늣ꕘ놱꣮뭐ꛦ결놱꣮껉ꅁꗑ꧳녪뷕ꗴ냈셚껄ꪺ륆ꚨꅁ귻ꑵ녎ꕩ꿠녎Ꝗꑏ궫쉉롭꧳ꪽ놵ꚳꝕꗴ냈셚껄륆ꚨꪺꢤꛢ꒺ꛦ결ꅁꛓꭄꢤꛢꕾꛦ결ꅃ ꙁꅁꢤꛢ꒺ꛦ결ꑄ걏ꑀ뫘ꗦ꧶ꚡꮴ곹꧒덗뵤ꪺꛦ결ꅁ꧒ꕈ냲ꖻꑗ삳걏쓝꧳롧샙꧊ꗦ뒫쏶ꭙ꒤귻ꑵ꧒삳뻡굴ꪺ롱냈ꅃ곛맯ꪺꅁ닕슴꒽ꗁꛦ결ꣃꭄꗦ꧶ꚡꮴ곹꧒덗뵤ꪺꛦ결ꅁꙝ결ꚹ뫘ꛦ결ꑄ걏귻ꑵꛛ냊ꛛ땯ꫭ뉻ꪺꛦ결ꅁꛓꕂ귻ꑵ녱ꚹ쏾ꛦ결ꪺꗘꪺꗧ꒣Ꙣ꧳샲녯닕슴ꖿꚡ볺륓꡴닎ꑕꪺ볺쁹ꅁ꧒ꕈꚹ쏾ꛦ결ꑄ걏ꑀ뫘ꓟ뉺ꮴ곹쏶ꭙꚡꮴ곹꧒덗뵤ꪺꛦ결ꅁ냲ꖻꑗ삳쉫쏾꧳ꫀ라ꗦ뒫쏶ꭙ꒤귻ꑵ꧒꿠ꫭ뉻ꪺꛦ결 (Konovsky & Pugh, 1994; Van Dyne & Ang, 1998)ꅃ꙰ꭥ꧒굺ꅁ늣ꕘ놱꣮뭐ꛦ결놱꣮룻ꕩ꿠녎뚱ꗎ쏶ꭙ뻉Ꙗ롧샙꧊ꗦ뒫쏶ꭙꅁꙢꚹ뫘ꗦ뒫쏶ꭙꑕꅁ귻ꑵ녱닕슴꒽ꗁꛦ결ꪺꕩ꿠꧊녎궰ꝃꅃꛓ겣믖놱꣮ꭨ룻꧶녎뚱
8 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꗎ쏶ꭙ뻉Ꙗꫀ라꧊ꗦ뒫쏶ꭙꅁ귻ꑵ녱닕슴꒽ꗁꛦ결ꪺꕩ꿠꧊삳룻낪ꅃꗑꚹ뻉ꕘꑕꙃ낲덝ꅃ 낲덝1ꅇ늣ꕘ놱꣮땻ꯗ맯귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻녎ꚳ굴Ꙗ뱶암ꅃ 낲덝2ꅇꛦ결놱꣮땻ꯗ맯귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻녎ꚳ굴Ꙗ뱶암ꅃ 낲덝3ꅇ겣믖놱꣮땻ꯗ맯귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻녎ꚳꖿꙖ뱶암ꅃ ꕼꅂ닕슴놱꣮뭐닕슴꒽ꖿ뭻ꪾ ꅵ꒽ꖭꅶ(equity) ꅵ꒬둦ꅶ( reciprocity) ꑄ걏ꙕ뫘ꗦ뒫쏶ꭙ꒤꧒꒣ꕩ꿊ꪺ굮꿀ꅁ꿊ꓖꑆꚹ뚵굮꿀ꅁꗦ뒫쏶ꭙ녎쏸ꕈ뫻쎴ꅃOuchi (1980) ꝙ뭻결ꅁꗦ꧶ꚨꖻꪺꕄ굮ꚨꙝꅁ뻉랽꧳끝덦ꩁ냈ꪺ믹귈쏸ꕈ뵔뭻ꅁꛓꗦ꧶싹ꓨ결ꑆ뵔ꭏꙢꗦ뒫쏶ꭙ꒤ꅁ꧒녯꿠뭐륷듁곛닅ꅁ륅ꖲ뚷뙩ꛦꙕ뫘겡냊ꕈ뵔ꭏ꒧ꅁꗦ꧶ꚨꖻ륅ꙝꚹ늣ꗍꅆꛓ닕슴Ꙣ뙩ꛦ놱꣮뻷꣮ꪺ뿯뻜껉ꅁꝙ삳뗸꛳뫘놱꣮뻷꣮돌꿠냷ꚳ껄뉶ꪺ궰ꝃꗦ꧶ꚨꖻꛓꥷꅁꛓꚹ꧒뿗ꪺ껄뉶ꅁꝙ걏꒽ꖭ뭻ꪾꪺ륆ꚨꅃOuchiꣃꕘꅇ(1)껄뉶싇ꗑꗦ꧶ꚨꖻ랥ꑰ꓆ꛓ륆ꚨꅁꛓꗴ꛳겡냊ꕵ굮꿠꣏ꗦ뒫쏶ꭙ꒤ꪺ싹ꓨ륆꣬꒽ꖭꅁꝙ걏궰ꝃꑆꗦ꧶ꚨꖻꅃ(2)ꙝꚹꗦ꧶ꖲ뚷Ꙣ돌꿠냷꣏싹ꓨ늣ꗍ꒽ꖭ뭻ꪾꪺ뻷꣮ꑕ뙩ꛦꅃ꧒ꕈOuchi뭻결닕슴놱꣮뻷꣮ꪺ돌궫굮ꕜ꿠ꅁꝙ걏Ꙣ꧳뵔ꭏꗦ뒫쏶ꭙ꒤꒽ꖭꪺ륆ꚨꅃ ꒽ꖿ뭻ꪾ (justice perception) ꗧ걏꒽ꖭ뉺뷗꧒쏶ꩠꪺꕄ썄ꅁꛓ뇟꫱꒽ꖭ뉺뷗ꪺ뻇ꑷ덶몥뛉Ꙗ녎꒽ꖿ뭻ꪾ냏꓀결꣢귓ꕄ굮ꪺ멣꧀ꅁ꓀ꝏ결꓀끴꒽ꖿ (distributive justice) 뭐땻Ꟈ꒽ꖿ (procedural justice) (Leventhal, Karuza & Fry, 1980; Thibaut & Walker, 1975)ꅃ꓀끴꒽ꖿꭙ볺륓ꪺ꓀끴떲ꩇ걏꒽ꖿꪺꅆꛓ땻Ꟈ꒽ꖿꭨ걏덑꓀끴ꡍ떦꧒뱶암ꅁ뭻결ꡍ떦ꪺ굱ꥷ걏ꝟ껚뻚꒽ꖭꪺꓨꩫ뭐럇ꭨ (Niehoff & Moorman, 1993)ꅃꛓBies뭐Moag (1986) 뭻결땻Ꟈ꒽ꖿ랧꧀꒤ꦿ늤ꑆꙢ닕슴땻Ꟈꪺ냵ꛦ륌땻꒤ꅁ귻ꑵ맯꧳꧒꣼꣬ꪺꑈ믚꒬냊ꭾ뷨ꪺ띐꣼ꅁꕝ걁맯꧳귻ꑵꪺ둌궫ꅂ뒣꣑ꡍ떦ꪺ뮡ꧺ뭐룑쓀ꅂꙐ뉺ꓟꪺ깩뉻떥ꅃꑝꙝꚹꅁMoorman (1991) ꕈNiehoff & Moorman (1993) ꭨ뙩ꑀꡂ녎땻Ꟈ꒽ꖿ냏꓀결ꖿꚡ땻Ꟈ꒽ꖿ (formal procedural justice) ꕈ꒬냊꒽ꖿ (interactional justice) ꣢멣궱ꅁꖿꚡ땻Ꟈ꒽ꖿ꒧띎롱뭐땻Ꟈ꒽ꖿ곛쏾ꅁꛓ꒬냊꒽ꖿꭨ띎ꚹ땻Ꟈꪺ냵ꛦꓨꚡꛓꢥꅁꗧꝙ뫞뉺Ꙣ냵ꛦꡍ떦땻Ꟈ껉뭐귻ꑵꪺ꒬냊ꓨꚡꅃꛓꙢ꫱꙾꣓ꪺ닕슴꒽ꖿ곣ꡳ꒤ꅁ덜Ꙩ뻇맯꧳닕슴꒽ꖿꗧ뙽ꥬ뇄ꗎ꓀끴꒽ꖿꅂꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿꑔ멣궱ꪺ냏꓀ꓨꚡ (꙰Skarlicki & Folger, 1997; Skarlicki,
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 9 Folger & Tesluk, 1999; Williams, 1999; ꩌ�ꅁ1996)ꅁꙝꚹꙢꖻ곣ꡳ꒤ꗧꕈꚹꑔ멣궱Ꝁ결닕슴꒽ꖿꪺ멣궱냏꓀ꅃ ꓀끴꒽ꖿ뭐땻Ꟈ꒽ꖿꪺ멣꧀냏꓀ꅁ뭐ꗦ뒫쏶ꭙ뚡ꗧꚳ곛럭녋꓁ꪺ쏶ꭙꅃKonovsky뭐Pugh (1994) 뭻결꓀끴꒽ꖿ걏꣥ꮬꪺꗎꕈ뿅뙱ꗦ꧶ꚡꮴ곹롧샙꧊ꗦ뒫쏶ꭙ걏ꝟ꒽ꖭꪺ럇쎷ꅁ꓀끴꒽ꖭꪺ덗뵤ꝙ걏ꗦ꧶싹ꓨꙢꕉꕘ껉ꝙ듁뇦꿠꧳땵듁꒺샲녯Ꙑ떥ꪺꙞ돸ꅆ곛맯ꪺꅁ땻Ꟈ꒽ꖿꭨ꣣ꚳ룻결뉠뱨ꪺꝴ띎ꅁ싇ꗑꡍ떦땻Ꟈꪺ꒽ꖿꅁꕈꡍ떦륌땻꒤귻ꑵꪺ냑뭐ꅁ뛇륆ꪺ걏닕슴뗸귻ꑵ결돌닗ꗘꪺ (ends) ꛓꭄꑵ꣣ (means) ꪺ끔꺧ꅁꙝꚹ곛룻꒧ꑕꅁ땻Ꟈ꒽ꖿꑄ걏쉫쓝꧳ꫀ라꧊ꗦ꧶ꪺ꒽ꖭ뭻ꪾꅃ ꧒ꕈ럭닕슴뇄ꛦ룻쑙녋ꪺꛦ결놱꣮늣ꕘ놱꣮ꮬ멁ꅁꕈ뉍랡뿫ꧺ귓ꝏ귻ꑵ꒧끞쑭ꛓ떹꒩볺륓껉ꅁꙝ걏덺륌끝늣앶ꪺ뵔ꗟꕈꡰꚳ끝ꪺ떹꒩ꕈ륆놱꣮껄ꩇꅁꙢꚹ뫘롧샙꧊ꗦ뒫쏶ꭙꑕꅁ녎꣏녯귻ꑵꪺ꓀끴꒽ꖿ뭻ꪾ뒣낪ꅃꛓꙢ닕슴뇄꣺겣믖놱꣮껉ꅁ귻ꑵ뭐닕슴Ꙁ믹귈왛뭐ꗘ볐ꅁ싇ꗑꛛꝑ냊뻷ꪺ쉘ꑪꕈ륆놱꣮껄ꩇꅁꙢꚹ뫘ꫀ라꧊ꗦ뒫ꪺ쏶ꭙꑕꅁ녎룻꧶꣏녯귻ꑵꪺ땻Ꟈ꒽ꖿ뭻ꪾ뒣낪ꅃꙝꚹꖻ곣ꡳ뇀뻉ꕘꕈꑕ낲덝ꅃ 낲덝4ꅇ늣ꕘ놱꣮땻ꯗ띕낪ꅁ귻ꑵꪺ꓀끴꒽ꖿ뭻ꪾ녎쁈꒧뒣낪ꅃ 낲덝5ꅇꛦ결놱꣮땻ꯗ띕낪ꅁ귻ꑵꪺ꓀끴꒽ꖿ뭻ꪾ녎쁈꒧뒣낪ꅃ 낲덝6aꅇ겣믖놱꣮땻ꯗ띕낪ꅁ귻ꑵꪺꖿꚡ땻Ꟈ꒽ꖿ뭻ꪾ녎쁈꒧뒣낪ꅃ 낲덝6bꅇ겣믖놱꣮땻ꯗ띕낪ꅁ귻ꑵꪺ꒬냊꒽ꖿ뭻ꪾ녎쁈꒧뒣낪ꅃ ꒭ꅂ닕슴놱꣮뭐꒽ꗁꛦ결ꅘ닕슴꒽ꖿ뭻ꪾꪺ꒤꒶껄ꩇ 닕슴꒽ꗁꛦ결ꪺ곛쏶곣ꡳ엣ꗜꅁ닕슴꒽ꖿ뭻ꪾ걏ꑀ귓궫굮ꪺ뱶암ꙝ꿀 (Fahr, Podsakoff & Organ, 1990; Organ, 1988)ꅁꑝ둎걏뮡ꅁ꙰ꩇ귻ꑵ띐꣼꣬셚껄뗻꛴볺륓꓀끴ꪺ떲ꩇꅁ꓀끴ꡍ떦륆ꚨ륌땻걏꒽ꖭꪺꅁꭨ귻ꑵ녎ꕩ꿠녱꧳ꑀ뙗ꕘꗴ냈굮ꡄꕾꪺꛦ결ꕈꙞ돸닕슴ꅃꛓꗑ맪쏒곣ꡳ떲ꩇ곝꣓ꅁꕇ엣ꗜ땻Ꟈ꒽ꖿ맯꧳닕슴꒽ꗁꛦ결ꪺ뱶암껄ꩇ걏ꑪ꧳꓀끴꒽ꖿꪺ (Konovsky & Pugh, 1994; Moorman, 1991; Padsakoff, MacKenzie, Moorman & Fetter, 1990)ꅃꚹ곣ꡳ떲ꩇꕩꕈꫀ라ꗦ뒫뉺뷗떹꒩Ꙙ뉺ꪺ룑쓀ꅃ ꗑ꧳닕슴꒽ꗁꛦ결ꣃꭄꑵꝀꖿꚡ덗뵤ꪺꛦ결ꅁ귻ꑵꗧ꒣ꑀꥷ꿠싇ꗑꚹꛦ결ꫭ뉻샲녯닕슴ꗟꝙꛓ맪뷨ꪺ볺륓ꅃꙝꚹOrgan (1988) ꕈKonovsky뭐Pugh (1994) 뭻결ꅁ닕슴꒽ꗁꛦ결ꑄ걏Ꙣꫀ라ꗦ뒫쏶ꭙ꒤귻ꑵꑾꕩ꿠ꫭ뉻ꪺꛦ
10 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ 결ꅁ싹ꓨ맯꧳ꗦ뒫쏶ꭙꪺꥷꛬꭾ뷨굙걏쓝꧳롧샙꧊ꗦ뒫ꗦ꧶ꮬꮴ곹ꅁꭨ귻ꑵꫭ뉻ꕘ닕슴꒽ꗁꛦ결ꪺꕩ꿠꧊녎꒣낪 (Van Dyne & Ang, 1998; Wayne, Shore & Liden, 1997)ꅃꛓ꓀끴꒽ꖿꪺ덗뵤ꝙ걏ꗦ꧶싹ꓨꙢꕉꕘ껉ꝙ듁뇦꿠꧳땵듁꒺샲녯Ꙑ떥ꪺꙞ돸ꅁꙝꚹ꓀끴꒽ꖿ걏꣥ꮬꪺꗎꕈ뿅뙱롧샙꧊ꗦ뒫쏶ꭙ걏ꝟ꒽ꖭꪺ럇쎷ꅃ곛맯ꪺꅁ땻Ꟈ꒽ꖿꑄ걏쉫쓝꧳ꫀ라꧊ꗦ뒫쏶ꭙꑕꪺ꒽ꖿ뭻ꪾꅃꙝꚹꅁ꓀끴꒽ꖿ삳꒣ꢬꕈꓞ땯닕슴꒽ꗁꛦ결ꅁ땻Ꟈ꒽ꖿꑾ걏ꓞ땯닕슴꒽ꗁꛦ결ꪺ궫굮멣궱ꅃ ꙝꚹꅁ떲Ꙙꭥꑀ돦꒸꒧뇀뷗ꅁ늣ꕘ놱꣮뭐ꛦ결놱꣮쇶꿠냷륆ꚨ꓀끴꒽ꖿꅁ꓀끴꒽ꖿꣃ꒣ꢬꕈꓞ땯닕슴꒽ꗁꛦ결ꅃꛓ겣믖놱꣮ꗑ꧳룻ꕩ꿠엽귻ꑵ띐꣼꣬ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿꅁꖿꚡ땻Ꟈ꒽ꖿ뭐꒬냊꒽ꖿꑓ룻꧶ꓞ땯닕슴꒽ꗁꛦ결ꅁꙝꚹꖻ곣ꡳ뭻결겣믖놱꣮녎라덺륌맯꧳ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿ뭻ꪾꪺ뱶암ꅁ뙩ꛓ뱶암닕슴꒽ꗁꛦ결ꅁꛓ늣ꕘ놱꣮뭐ꛦ결놱꣮ꭨ때ꚹ꒤꒶뱶암껄ꩇꅃꗑꚹ뻉ꕘ곣ꡳ낲덝7ꅃ 낲덝7ꅇ겣믖놱꣮녎덺륌귻ꑵꪺꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿ뭻ꪾꪺ꒤꒶껄ꩇꅁ뙩ꛓ뱶암귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻ꅃ늣ꕘ놱꣮뭐ꛦ결놱꣮ꭨꝟꅃ 냑ꅅ곣ꡳ덝군 ꑀꅂ냝ꣷ땯꧱뭐ꧢ볋 ꖻ곣ꡳ꒧룪껆ꚬ뚰ꓨꩫꕈ냝ꣷ뷕걤ꩫ뙩ꛦꅁ륷샀꒧ꧢ볋ꓨꩫ결Ꙣꡃꑀ귓닕슴꒤ꧢ꣺ꙨꑈꝀ결냝ꣷ땯꧱맯뙈ꅁꛓꚹ뫘뷕걤ꓨꚡꖲ뚷꿠냷꣺녯닕슴꒧낪ꯗ끴Ꙙ띎쑀ꅁꙝꚹ곣ꡳ맯뙈ꗑ곣ꡳꑈ귻ꕈꭋꝑ꣺볋ꓨꚡꅁ덺륌ꙕ뫘뫞륄놴룟쑀띎끴Ꙙ놵꣼뷕걤꒧뱴냓ꅁ꣺녯Ꙑ띎ꯡꅁꙁꙷ뇆껉뚡ꗑ곣ꡳꑈ귻뿋굵룓꒽ꕱ뙩ꛦ냝ꣷ땯꧱ꅂ룲뛊뭐Ꙟꚬꅁ냝ꣷ땯꧱귬ꭨ결ꡃ깡뱴냓ꛜꓖꝴ걁ꑔ귓뎡ꅁ냝ꣷ뛱떪맯뙈ꭨ결뎡꒺귻ꑵꅁꗧꝙ냝ꣷ꒤ꙕ썄뚵ꞡꗑ귻ꑵ뙩ꛦ뛱떪ꅃꡃꑀ뱴냓땯꧱냝ꣷ15ꛜ20ꗷꅁꙀ군끷맯26깡뱴냓땯꧱450ꗷ냝ꣷꅁ돌ꯡꗑ24깡뱴냓Ꙟꚬꑆ375ꗷꚳ껄냝ꣷꅁꚳ껄Ꙟꣷ뉶곹결%ꅃꙕ볋ꖻ뱴냓꒧늣띾ꝏꅂ룪ꖻ썂ꅂ귻ꑵꑈ볆ꕈ냝ꣷ땯꧱뭐Ꙟꚬꪬꩰ룔ꢣ뿽꒤꒧ꫭꑀꅃ ꙢꙞꚬ귻ꑵ볋ꖻꪺ꽓꧊꓀ꝇꓨ궱ꅁꖭꞡ꙾쓖곹30랳ꅃꡫ꧊%ꅃ뇐땻ꯗꓨ궱ꕈꑪ뻇Ꙩꅁ곹%ꅁ꣤빬ꭨ냪꒤%ꅁ낪꒤%ꅁ곣ꡳ꧒ꕈꑗ%ꅃ냲뱨귻ꑵ볋ꖻ%ꅁ꣤빬결냲뱨ꕄ뫞ꅃꙢ뎡꓀ꝇꑗꅁ
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 11 ꭨ걏ꕈ띾냈뎡돌Ꙩꅁ%ꅁ꣤ꚸꭨ걏끝라ꅂ곣땯ꕈ룪끔떥뎡ꅁ꓀ꝏꙞꣷ볋ꖻꪺ%ꅂ%ꕈ%ꅃ ꑇꅂ곣ꡳ엜뚵뿅뙱 ⢤䀩닕슴놱꣮?ꖻ곣ꡳ꒤녎닕슴놱꣮냏꓀결늣ꕘ놱꣮ꅂꛦ결놱꣮ꕈ겣믖놱꣮ꅃSnell (1992) 뒿땯깩ꕘ늣ꕘ놱꣮뭐ꛦ결놱꣮뙱ꫭꅁꖻ곣ꡳ껚뻚Snell (1992) 곣ꡳ꒤꒧ꙝ꿀꓀꩒떲ꩇꅁ뿯뻜ꙝ꿀굴닼뙱ꑪ꧳ .40ꕂ쉫쓝멣궱ꖿ뵔꒧썄뚵ꅁꝀ결ꖻ곣ꡳ꒧뿅뙱썄뚵ꅁ돌ꯡ녯ꕘ늣ꕘ놱꣮Ꙁꚳ6썄ꅁꛦ결놱꣮Ꙁꚳ5썄ꅃꛓ겣믖놱꣮Ꙣ륌ꕨꓥ쑭꒤ꭨꓖꢣꙘ빁꒧뙱ꫭꅁꖻ곣ꡳ뿯뻜ꗑ뛀깸ꢹ (1996) ꧒땯깩꒧신꓆ꮬ믢뻉 (transformational leadership) 뙱ꫭ꒤ꅁꧢ꣺Ꙙ빁꒧랧꧀ꚨ뿅뙱썄뚵ꅃ룓뙱ꫭꑄ껚뻚Bass뭐Avolio (1993) ꧒땯깩꒧Ꙩ꒸믢뻉꽓꧊냝ꣷ (multifactor leadership questionaire) 슽쒶귗굱ꛓꚨꅁꙝ뙱ꫭ꒤뎡ꗷ랧꧀뭐겣믖놱꣮곛꫱ꅁꖻ곣ꡳꗑ꣤꒤ꅵ꾫ꑾ쉫ꙝꅶ(attributed charisma) ꕈꅵ뉺띑꓆뱶암ꅶ(idealized influence) ꑇ꓀뙱ꫭ꒤ꅁ쉞꣺뭐ꖻ곣ꡳ꒤겣믖놱꣮랧꧀곛꫱꒧뎡ꗷ뿅뙱썄뚵ꕈ땯깩Ꙙ빁뙱ꫭꅁ돌ꯡ녯꣬7귓뿅뙱썄뚵ꅃ 롧ꭈꯗ꓀꩒녯ꪾꅁ늣ꕘꅂꛦ결ꕈ겣믖놱꣮ꑔ멣궱꒧Cronbach’s ꍜꭙ볆꓀ꝏ결 .85ꅂ .42 .94ꅁ꣤꒤ꛦ결놱꣮ꪺꭈꯗ낾ꝃꅁꙝꚹ뙩ꑀꡂ꓀꩒귓ꝏ썄뚵뭐뙱ꫭ셠꓀꒧곛쏶ꭙ볆ꅁꕈ군뫢Ꝓ낣ꙕ썄뚵ꯡ꒧뙱ꫭꍜꭙ볆ꅃꗑ꧳ꅵꑵꝀ땻Ꟈ뭐ꑵꝀꓨꩫꣃ꒣걏셚껄뗻꛴궫쉉ꅶꕈꅵ셚껄ꗘ볐걏ꗑꕄ뫞꒽ꕱ꧒ꥷꪺꅶꑇ썄뚵녯꓀뭐뻣엩뙱ꫭ셠꓀꒧곛쏶ꭙ볆룻ꝃꅁꛓꝒ낣룓ꑇ썄뚵ꯡ뙱ꫭ꒧ꍜꭙ볆ꭨꕩ뒣ꩀꛜ .58ꅁꙝꚹꡍꥷ녎룓ꑇ썄뚵ꗑꯡ쓲꓀꩒꒤Ꝓ낣ꅃ 결ꑆ룑닕슴놱꣮ꑔ멣궱꒧ꚬ샄껄ꯗꅁꕴꛦꕈLISREL끷맯닕슴놱꣮ꑔ멣궱뙩ꛦ뵔뭻꧊ꙝ꿀꓀꩒ (confirmatory factory analysis) ꒧떲ꩇ꙰ꫭꑀ꧒ꗜꅁꚹꑔ멣궱볒ꚡ꒧끴빁ꯗ볐GFI (goodness-of-fit index) 결 .90ꅁCFI (comparative fit index) 결 .95ꅁRMSR (root-mean-square residual) 결 .04ꅃ꣤꒤GFICFIꞡꑷ륆꣬ .90ꪺꓴ럇 (Bentler & Bonett, 1980)ꅁꛓRMSRꗧꑰ꧳ .10ꅁ엣ꗜꚹꑔ멣궱볒ꚡ걏꣣ꚳꢬ냷ꪺꚬ샄껄ꯗꪺꅃ ꛓ둎ꫭꑀ꒤ꛦ결놱꣮멣궱꒧ꅵ뎡쓝굴덤굱ꥷꑵꝀꗘ볐ꅶ썄뚵ꛓꢥꅁ굴닼뙱쇶룻ꝃꅁꑀꓨ궱ꙝꑷ륆 .01꒧엣뗛ꓴ럇ꅁꙁꛦ결놱꣮멣궱ꙝꭈꯗ냝썄ꑷꝀ륌썄뚵Ꝓ듮ꅁ굙ꙁꝒ낣ꚹ썄뚵ꅁ녎뛈돑ꑇ썄뚵뿅뙱ꛦ결놱꣮멣궱ꅁꕂCronbach’s ꍜꭙ볆ꗧ녎ꗑ .58궰ꛜ .52ꅁꙝꚹꣃꖼꝒ낣룓썄뚵ꅃ
12 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꫭꑀ 닕슴놱꣮뙱ꫭ꒧뵔뭻꧊ꙝ꿀꓀꩒ 뿅뙱썄뚵 굴닼뙱 늣ꕘ놱꣮ 셚껄뗻꛴걏ꕈꑵꝀꚨꩇ결냲슦ꅃ .64 셾룪꒤ꕝꝴꑆ셚껄ꪺ륓뷠ꅃ .57 륷ꗽꯘꗟꗘ볐Ꝁ결셚껄뗻꛴ꪺ냲럇ꅃ .78 뙱꓆ꪺ볆뻚걏뗻꛴ꑵꝀ껄꿠ꪺ볐ꅃ .68 볺륓뭐꣣엩ꪺꚨꩇ곛덳떲ꅃ .82 셚껄뗻꛴걏ꕈꚨꩇꗘ볐걏ꝟ륆ꚨ결럇ꅃ .72 ꛦ결놱꣮ 셚껄뗻꛴걏ꕈ귻ꑵꛦ결ꫭ뉻결궫쉉ꅃ .59 Rꕄ뫞뭐뎡쓝롧륌끑뷗ꯡꑾ덝ꥷꑵꝀꗘ볐ꅃ .70 R뎡쓝굴덤굱ꥷꑵꝀꗘ볐ꅃ .37 겣믖놱꣮ 엽귌ꪾ륄ꕌ (꙯) 귓ꑈ돌궫굮ꪺ믹귈왛뭐ꭈꗵꅃ .63 엽귌ꙝ뭐ꕌ (꙯) 결ꗮꛓꓞꕈ결뛆ꅃ .76 꿠뙗뙖ꕌ (꙯) 귓ꑈꝑ꽱ꛓ결많엩ꝑ꽱뗛띑ꅃ .87 엣ꗜ냭ꥷꪺ뉺띑ꅂꭈ꧀믹귈왛ꅃ .82 ꝩ뙄귌믝ꯘꗟ꒬ꭈꕈꝊꩁꝸ쏸ꅃ .93 녪뷕ꚳꑀꙀꙐ꣏ꥒ띎쏑ꪺ궫굮ꅃ .91 ꕌ (꙯) ꪺꛦ결ꓨꚡ뭐꣤꧒ꫭꗜꪺ믹귈왛ꑀ교ꅃ .77 ꊱ뗹ꅇꍱ=ꅁdf =101 (p< .001)ꅁGFI= .90ꅁCFI= .95ꅁRMSR= .04ꅃ굴닼뙱ꑷ롧륌볐럇R꓆ꅃꙕ뿅뙱썄뚵꒧굴닼뙱ꞡ륆 .01꒧엣뗛ꓴ럇ꅃꫭꗜꙖ썄ꅃ ⢤䜩닕슴꒽ꖿ?ꖻ뙱ꫭ슽쒶ꛛMoorman (1991) ꧒뵳뭳꒧닕슴꒽ꖿ뙱ꫭꅃ룓뙱ꫭ뿅뙱닕슴꒽ꖿꪺꑔ귓멣궱ꅁ꓀ꝏ결꓀끴꒽ꖿꅂꖿꚡ땻Ꟈ꒽ꖿ뭐꒬냊꒽ꖿ떥ꅃ꣤꒤꓀끴꒽ꖿ뿅뙱귻ꑵꪺ셾룪뭐꣤셚껄ꅂꑊꪺ곛쏶땻ꯗꅁꙀꚳ5썄ꅃꖿꚡ땻Ꟈ꒽ꖿ뿅뙱닕슴꒤륂ꗎ꒽ꖿ땻Ꟈꪺ땻ꯗꅁꙀꚳ7썄ꅃ꒬냊꒽ꖿꭨ뿅뙱ꚹ땻Ꟈꪺ냵ꛦꓨꚡ뭐겡냊걏ꝟ꒽ꖿꅁꙀꚳ6썄ꅃ롧ꭈꯗ꓀꩒녯ꪾꅁꑔ멣궱꒧Cronbach’s ꍜꭙ볆꓀ꝏ결 .68ꅂ .93뭐 .94ꅁ꣤꒤꓀끴꒽ꖿꪺꭈꯗ낾ꝃꅁꙝꚹ뙩ꑀꡂ꓀꩒귓ꝏ썄뚵뭐뙱ꫭ셠꓀꒧곛쏶ꭙ볆ꅁꕈ군뫢Ꝓ낣ꙕ썄뚵ꯡ꒧뙱ꫭꍜꭙ볆ꅃꗑ꧳ꅵ셾룪꒽ꖭꙡ걍ꪺꑵꝀ덤ꗴꅶꕈꅵ셾룪꒽ꖭꙡ걍ꪺꑵꝀ롧엧ꅶꑇ썄뚵녯꓀
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 13 뭐뻣엩뙱ꫭ셠꓀꒧곛쏶ꭙ볆ꧺ엣ꪺ룻꣤ꖦꭙ볆결ꑰꅁꛓꝒ낣룓ꑇ썄뚵ꯡ뙱ꫭ꒧ꍜꭙ볆ꭨꕩ뒣ꩀꛜ .91ꅁꙝꚹꡍꥷ녎룓ꑇ썄뚵ꗑꯡ쓲꓀꩒꒤Ꝓ낣ꅃ ꕴꛦꕈLISREL끷맯닕슴꒽ꖿꑔ멣궱뙩ꛦ뵔뭻꧊ꙝ꿀꓀꩒ (confirmatory factory analysis) ꒧떲ꩇ꙰ꫭꑇ꧒ꗜꅁꚹꑔ멣궱볒ꚡ꒧끴빁ꯗ볐GFI결 .87ꅁCFI결 .91ꅁRMSR결 .04ꅃGFI쇶ꑰ꧳ .90ꅁCFIꑷ륆 .90ꓴ럇ꅁRMSRꗧꑰ꧳ .10ꅁ엣ꗜ닕슴꒽ꖿꑔ멣궱볒ꚡ꒧ꚬ샄껄ꯗ삳걏ꕩ놵꣼ꪺꅃ ꫭꑇ 닕슴꒽ꖿ뙱ꫭ꒧뵔뭻꧊ꙝ꿀꓀꩒ 뿅뙱썄뚵 굴닼뙱 ꓀끴꒽ꖿ 셾룪꒽ꖭꙡ걍ꕉꕘꪺꝖꑏꅃ .95 셾룪꒽ꖭꙡ걍ꪺꑵꝀꚨꩇꅃ .94 셾룪꒽ꖭꙡ걍ꑵꝀ꒤ꪺ뫲녩뭐삣ꑏꅃ .77 ꖿꚡ땻Ꟈ꒽ꖿ 뙩ꛦꑵꝀꡍ떦ꭥꅁꪺꕄ뫞ꚬ뚰ꡍ떦꧒믝ꪺꖿ뵔룪끔ꅃ .79 ꒹덜뙄ꯨ뭐걄뻔ꕄ뫞꧒ꝀꪺꑵꝀꡍ떦ꅃ .66 뙩ꛦꑵꝀꡍ떦ꭥꅁ꧒ꚳꪺ뱶암뱨궱ꞡ라덑뒣ꕘꝀꛒ뙱ꅃ .76 ꪺꕄ뫞뙩ꛦꡍ떦껉ꚳ꣤ꑀ교ꪺ볐럇ꅃ .85 뙩ꛦꑵꝀꡍ떦ꭥꅁꪺꕄ뫞얥꣺귻ꑵꪺ띎ꢣꅃ .86 ꪺꕄ뫞라녎ꡍ떦냵ꛦꪬꩰꪺ룪끔Ꙟ떹귻ꑵꅃ .85 ꪺꕄ뫞라룑쓀ꑵꝀꡍ떦ꅁꣃ맯귻ꑵꪺ룟냝뒣꣑썂ꕾ룪끔ꅃ .87 ꒬냊꒽ꖿ ꕄ뫞라ꛒ뱻ꪺ왛쉉ꅃ .81 ꪺꕄ뫞꿠냷꣮꣤귓ꑈꪺ낾ꢣꅃ .81 ꪺꕄ뫞라떹ꑵꝀꡍ떦뭐냵ꛦ떲ꩇꪺꝙ껉Ꙟꅃ .84 ꕄ뫞ꕈꥍ떽ꅂ엩뷌ꪺ멁ꯗ맯ꯝꅃ .85 ꕄ뫞쏶ꓟꝀ결귻ꑵ삳ꚳꪺ앶ꝑꅃ .88 ꕄ뫞ꕈ꽵룛ꪺꓨꚡ맯ꯝꅃ .88 ꊱ? ?뗹ꅇꍱ?=ꅁdf =101 (p< .01)ꅁGFI= .87ꅁCFI= .91ꅁRMSR= .04ꅃ굴닼뙱ꑷ롧륌볐럇꓆ꅃꙕ뿅뙱썄뚵꒧굴닼뙱ꞡ륆 .01꒧엣뗛ꓴ럇ꅃ
14 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ⢤吩닕슴꒽ꗁꛦ결?ꫭꑔ 닕슴꒽ꗁꛦ결뙱ꫭ꒧뵔뭻꧊ꙝ꿀꓀꩒ 뿅뙱썄뚵 굴닼뙱 뭻Ꙑ닕슴 ꕄ냊맯ꕾ꒶닐ꯅ뛇꒽ꕱ쁵쉉ꅁ볡뉍ꕌꑈ맯꒽ꕱꪺ뭾룑ꅃ .81 Ꝗꑏ뫻앀꒽ꕱ뙈ꅁꣃ뽮랥냑뭐ꚳ쏶겡냊ꅃ .91 ꕄ냊뒣꣑ꯘ덝꧊ꪺ떽ꓨ껗ꅁ꣑꒽ꕱꚳ쏶돦ꛬ냑ꛒꅃ .71 ꕈ뽮랥ꪺ멁ꯗ냑뭐꒽ꕱ꒺곛쏶라쒳ꅃ .71 ꣳꝕꙐ ꕄ냊산ꝕ띳뙩Ꙑ꒯빁삳ꑵꝀ샴맒ꅃ .77 볖띎ꣳꝕꙐ꒯룑ꡍꑵꝀꑗꪺꝸ쏸ꅃ .89 ꕄ냊꓀뻡ꕎ뉺ꙐꪺꑵꝀꅃ .81 ꕄ냊뭐Ꙑꣳ뷕ꅂ랾덱ꅃ .70 닕슴꒽꽱 R롧녠Ꙣ굉ꯡ뗻ꕄ뫞뷍뷗Ꙑ꒧쇴ꡰꅃ .56 R낲꒽샙ꡰꅁꝑꗎ슾앶뿑꣺귓ꑈꝑ꽱ꅃ .85 RꙢ꒽ꕱ꒺ꪧ앶맜ꝑꅂ꓄ꓟ낫ꢤꅂ꽽썡닕슴ꥍ뿓ꅃ .92 R라ꓧꓧ군룻ꅂꪧꕜ뷓륌ꅂ꒣놤ꪧꕈ샲녯귓ꑈꝑ꽱ꅃ .90 ꕩꕈꝑꗎꑗ꽚껉뚡덂뉺ꡰꑈ냈ꅁ꙰뙒뷦늼ꅂ뙝믈ꛦꅂ덽뗳ꅂ쇊ꪫꅂꑗ뉺.65 R깥끼떥떥……ꅃ ꝑꗎ꒽ꕱ룪랽덂뉺ꡰꑈ냈ꅁ꙰ꡰꛛꝑꗎ꒽ꕱ륱룜ꅂ뱶Ꙍ뻷ꅂ륱뢣ꅂ꒽냈ꢮ…….58 R떥ꅃ R롧녠싇ꑦ뷐낲ꅃ .60 Rꑕ꽚ꭥ꿳꿳ꑆ떲ꑵꝀꅁꕈ뒣ꚭ싷뙽ꅃ .77 냭ꙵꖻ꓀ ꑗ꽚껉ꅁ롧녠뒣ꚭ꣬륆ꣃ뗛ꓢ덂뉺꒽냈ꅃ .63 ꑵꝀ뭻꽵ꅁꣃꕂꯜꓖꕘ깴뿹ꅃ .60 ꝙ꣏때ꑈꩠ띎때뻚ꕩ걤껉ꅁꑝ쁈껉뿭ꙵ꒽ꕱ덗ꥷꅃ .80 녱꒣걄뿯ꑵꝀꅁ뫉ꕩ꿠놵꣼띳ꪺꝸ쏸ꪺꗴ냈ꅃ .67 뽮랥냑뭐ꙕ뚵끖뵭ꅁ곆ꛜꑕ꽚ꯡꛛ뙏뙩귗ꅃ .43 결뒣ꩀꑵꝀꭾ뷨ꅁꛓꝖꑏꛛꕒ맪ꅃ .75 ꊱ뗹ꅇꍱ=ꅁdf =183 (p< .001)ꅁGFI= .89ꅁCFI= .89ꅁRMSR= .05ꅃ굴닼뙱ꑷ롧륌볐럇꓆ꅃꙕ뿅뙱썄뚵꒧굴닼뙱ꞡ륆 .01꒧엣뗛ꓴ럇ꅃ RꫭꗜꙖ썄ꅃ
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 15 닕슴꒽ꗁꛦ결ꭨ걏뇄ꗎꩌ뉑깖떥ꑈ (1994) 뵳뭳꒧닕슴꒽ꗁꛦ결뙱ꫭꅁ룓뙱ꫭ귬냏꓀결뭻Ꙑ닕슴ꅂꣳꝕꙐꅂ꒣ꗍꪧꝑꅂ꒽ꡰ꓀ꧺꅂ띱띾ꙵꩫꕈꛛꕒ맪떥꒻귓멣궱ꅁꚹ꒻멣궱꒧냏꓀Ꙣꯡ쓲곛쏶곣ꡳ꒤엣ꗜꕩ꿠ꣃ꒣걏ꭄ녠쎭ꥷ (꙰뛀ꖿ뚯 (1997) 곣ꡳ꒤뛈뗑꣺ꕘꕼ귓ꙝ꿀멣궱)ꅁꖻ곣ꡳꭨꗽꕈꙝ꿀꓀꩒뗑꣺ꕘꕼ귓ꙝ꿀멣궱ꅁ꓀ꝏ결뭻Ꙑ닕슴ꅂꣳꝕꙐꅂ닕슴꒽꽱ꕈ냭ꙵꖻ꓀ꅁ꣤꒤닕슴꒽꽱ꕝ걁ꩌ뉑깖떥ꑈ꧒뵳뭳뙱ꫭ꒤꒧꒣ꗍꪧꝑꕈ꒽ꡰ꓀ꧺ꣢멣궱꒧뿅뙱썄뚵ꅁ냭ꙵꖻ꓀ꭨ곛럭꧳띱띾ꙵꩫꕈꛛꕒ맪꣢멣궱ꅃꚹꕼ멣궱ꝙꝀ결ꯡ쓲꓀꩒ꪺ멣궱냏꓀ꅃ ꛓ닕슴꒽ꗁꛦ결ꕼ멣궱ꪺ뵔뭻꧊ꙝ꿀꓀꩒떲ꩇ꙰ꫭꑔ꧒ꗜꅃ꓀꩒떲ꩇ엣ꗜ끴빁ꯗ볐GFICFIꞡ결 .89ꅁꞡꑷ놵꫱ .90ꪺꓴ럇ꅁRMSRꗧ결 .05ꅁ엣ꗜ닕슴꒽ꗁꛦ결ꕼ멣궱볒ꚡꪺ볒ꚡ끴빁ꯗꥼꕩ놵꣼ꅁꙕ멣궱꒧뿅뙱썄뚵삳ꑷ꣣돆ꢬ냷ꪺꚬ샄껄ꯗꅃꙢꭈꯗ꓀꩒ꓨ궱ꅁ뭻Ꙑ닕슴ꅂꣳꝕꙐꅂ닕슴꒽꽱뭐냭ꙵꖻꗷ꒧Cronbach’s ꍜꭙ볆꓀ꝏ결 .86ꅂ .86ꅂ .90 .72ꅁ삳ꕩ놵꣼ꅃ ꛓ둎ꫭꑔ꒤냭ꙵꖻꗷ멣궱꒤꒧ꅵ뽮랥냑뭐ꙕ뚵끖뵭ꅁ곆ꛜꑕ꽚ꯡꛛ뙏뙩귗ꅶ썄뚵ꛓꢥꅁ굴닼뙱쇶룻ꝃꅁꑀꓨ궱ꙝꑷ륆 .01꒧엣뗛ꓴ럇ꅁꙁꅁ굙Ꝓ낣꒧ꅁꭨ냭ꙵꖻꗷ멣궱꒧Cronbach’s ꍜꭙ볆ꗧ녎ꗑ .72궰ꛜ .69ꅃꛒ뙱ꚹ꣢뚵귬ꙝꅁꙝꚹ곣ꡳ꒤ꗧ뿯뻜ꭏ꽤ꚹ뿅뙱썄뚵ꅃ ꕈꑗ꧒꣏ꗎ뙱ꫭ꒧뿅뙱썄뚵곒ꕈꟵꝊ꽓7쉉뙱ꫭ룟냝뛱떪맯꧳룓썄뚵뇔굺ꪺꙐ띎땻ꯗꅁ1ꫭꗜꭄ녠꒣Ꙑ띎ꅁ7ꫭꗜꭄ녠Ꙑ띎ꅃ ꑔꅂ꓀꩒ꓨꩫ뭐땻Ꟈ ꖻ곣ꡳ꒤ꕈLISREL (Jöreskog & Sörbom, 1993) Ꝁ결뙱ꫭ껄ꯗ꓀꩒뭐곣ꡳ낲덝엧쏒꒧ꕄ굮꓀꩒ꓨꩫꅃ꒧꧒ꕈ뇄ꗎLISRELꪺ뉺ꗑꕄ굮ꑄ걏ꗑ꧳LISREL꣣ꚳꪺ꣢뚵꽓쉉 (Miller, Droge & Toulouse, 1988; Steenkamp & Trijp, 1991)ꅃ궺ꗽꅁLISRELꙢ뇀꛴떲멣냑볆껉ꅁꕩ녎뿅뙱뭾깴 (measurement error) ꕛꕈ꓀싷ꅁ쇗ꝋ꣤뉖뉣떲멣냑볆ꪺ뇀꛴ꅁꙝꚹ꽓ꝏ빁ꗎ꧳ꭄ맪엧룪껆ꪺ꓀꩒ꅃKenny (1979) ꕈWillamsHazer (1986) ꝙ뒿ꕘꅁ꒺ꗍ엜뚵 (ꙝ엜뚵) ꪺ뿅뙱뭾깴녎듮깺볐럇꓆ꯡꪺꙝ깼ꭙ볆ꅁꛓꕾꗍ엜뚵 (ꛛ엜뚵) ꪺ뿅뙱뭾깴ꭨ룻쏸륷껆ꅁꕩ꿠듮깺뱗녪ꙝ깼ꭙ볆ꅁ곆ꛜ엜ꭙ볆ꪺ닅뢹ꅃꙝꚹ뿅뙱뭾깴ꪺꛒ뙱맯꧳낲덝엧쏒ꝙ결ꖲ뚷ꛒ뙱ꪺ냝썄ꅁꛓLISRELꖿꕩꚳ껄ꪺ룑ꡍꚹ냝썄ꅃ ꣤ꚸꅁLISRELꪺ낲덝엧쏒꿠ꑏꗧ결꣤꽓쉉꒧ꑀꅃ꒣뛈ꕩ싇ꗑꕤꓨ샋ꥷꅁꕈ엧쏒뻣엩뉺뷗볒ꮬ뭐룪껆ꮬ멁뚡ꪺ끴빁ꯗꅁꛓꡍꥷꚹ뉺뷗볒ꮬ꒧덝ꥷ걏ꝟ결
16 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꕩ놵꣼ꅃꕴꑀꓨ궱ꗧꕩ롧ꗑt샋ꥷꟇꙃꕤꓨ깴늧ꯗ샋ꥷ (sequential chi-squire difference test) ꕈ샋듺꽓ꥷꙝ깼ꪺ엣뗛꧊ꅃ ꗑ꧳굙볒ꚡ꒤뇽뇀꛴꒧냑볆륌Ꙩꅁ녎ꕩ꿠덹ꚨ볒ꚡ끴빁ꯗꪺ궰ꝃ (Jörskog & Sörbom, 1986)ꅁꙝꚹꛒ뱻꿠녎왛맮엜뚵볆ꗘ듮ꓖꅁ꒴꿠꿇ꑊ뿅뙱뭾깴ꪺꓨꩫꅃ냲꧳ꚹꛒ뙱ꅁꖻ곣ꡳ녎뻚Anderson & Gerbing (1988)ꅂNiehoff뭐Moorman (1993) ꕈ뛀깡믴ꅂ놭뻰룛뭐Ꟶ뙑 (1999) 떥뻇꒧Ꝁꩫꅁꕈ꣢뚥걱ꩫ뙩ꛦ볒ꚡꪺ땯깩뭐꓀꩒ꅃ닄ꑀ뚥걱ꅁ녎뿅뙱볒ꚡ꓀싷ꗽꛦ꓀꩒ꅁꗧꝙ꓀ꝏ끷맯닕슴놱꣮ꅂ닕슴꒽ꖿꕈ닕슴꒽ꗁꛦ결엜뚵뙩ꛦ뵔뭻꧊ꙝ꿀꓀꩒ (confirmatory factor analysis)ꅁꕈ듺룕ꙕ멣궱뿅뙱썄뚵ꪺꯘ멣껄ꯗ (ꚹꙢꭥꑀ돦꒸꒤ꑷ뙩ꛦ)ꅁꛓꯡ군뫢닕슴꒽ꖿ뭐닕슴꒽ꗁꛦ결ꙕ멣궱 (볧Ꙣ엜뚵) ꒧뿅뙱썄뚵ꪺꖭꞡ녯꓀ꅁꝀ결ꙕ멣궱ꪺ돦ꑀ뿅뙱볐ꅁꕈ셙듮믝뇀꛴ꪺ냑볆볆ꗘꅃꣃ럓Netemeyer, Johnston뭐Burton (1990) ꕈNiehoff뭐Moorman (1993) ꒧ꯘ쒳ꅁꕈꙕ볧Ꙣ엜뚵ꪺꭈꯗꭙ볆ꍜ꒧ꖭꓨ껚ꅁꝀ결룓볧Ꙣ엜뚵뭐꣤돦ꑀ뿅뙱볐뚡꒧ꙝ깼ꭙ볆ꅁꛓ뿅뙱뭾깴ꭨ덝ꥷ결1듮ꕨꭙ볆ꍜꯡ꒧귈ꅃ 닄ꑇ뚥걱ꭨ뙩ꛦ떲멣ꓨ땻볒ꚡꪺ땯깩뭐꓀꩒ꅁꣃ뙩ꛦ낲덝엧쏒ꅃꛓꙢ뙩ꛦ낲덝엧쏒껉ꅁ궺ꗽꕈꅵ녟ꪬ볒ꚡ꓀꩒ꩫꅶ(nested-model approach) 엧쏒꒤꒶볒ꚡꅂꪽ놵볒ꚡꕈ뉺뷗볒ꚡꪺ끴빁ꯗꅁꛓꯡꙁ싇ꗑ귓ꝏꙝ깼ꭙ볆ꪺt귈샋ꥷ엧쏒귓ꝏ낲덝걏ꝟꚨꗟ (Anderson & Gerbing, 1988)ꅃ 롶ꅅ룪껆꓀꩒떲ꩇ ꑀꅂ떲멣ꓨ땻볒ꚡ덝ꥷ 맏ꑔꝙ결ꖻ곣ꡳ꧒덝ꥷ꒧떲멣ꓨ땻볒ꚡꅃ꣤꒤뻲뛪께꒧엜뚵ꕎꫭ볧Ꙣ엜뚵 (latent variables)ꅁ꽸께꒧엜뚵ꕎꫭ왛듺엜뚵 (observed variables)ꅃ ꍞ11ꛜꍞ33ꕎꫭ닕슴놱꣮뭐닕슴꒽ꖿꙕ멣궱뚡쏶ꭙ꒧ꙝ깼ꅁ맯삳ꖻ곣ꡳ낲덝1ꛜ낲덝3ꅃꍝ41ꛜꍝ73ꕎꫭ닕슴꒽ꖿ뭐닕슴꒽ꗁꛦ결ꙕ멣궱뚡ꪺ쏶ꭙꙝ깼ꅁ맯삳ꖻ곣ꡳ낲덝4ꅃꍞ41ꛜꍞ73ꭨꕎꫭ닕슴놱꣮뭐닕슴꒽ꗁꛦ결ꙕ멣궱뚡쏶ꭙ꒧ꙝ깼ꅃ Ꙣ볒ꚡꪺ냑볆뇀꛴ꑗꅁ곣ꡳ녎ꕈ돌ꑪ랧ꩫ (maximum likelihood method) 뙩ꛦ냑볆ꪺ뇀꛴ꅃꛓꙢ볒ꚡ끴빁ꯗꪺ샋ꥷꑗꅁ낣ꑆꕈ끴빁ꯗ볐 (goodness-of-fit indexꅁꕈꑕ슲뫙GFI)ꅂ곛맯끴빁ꯗ볐 (comparative fit indexꅁ
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 17 ꕈꑕ슲뫙CFI) ꕈꞡꓨ껚득깴 (root-mean-square residualꅁꕈꑕ슲뫙RMSR) Ꝁ결볒ꚡꝐꥷ볐ꅃ ꍞ?1~ꍞ㜳X1 X2 ꍝ㐱~ꍝ㜱X3 늣ꕘ놱꣮ 늣ꕘ놱꣮뭻Ꙑ닕슴 Y4 X4 X5 ꍞ?1~ꍞ31 Y1X6 ꍝ㐳Y5 ~ꍝ㜳ꣳꝕꙐ X7 ꖿꚡ땻Ꟈꛦ결놱꣮ X8 ꒽ꖿX9 닕슴꒽꽱 Y6 ꍞ?2~ꍞ33 Y2 X10 X11 ꍞ?3~ꍞ33 ꍝ㐲~ꍝ㜲 X12 겣믖놱꣮ X13꒬냊꒽ꖿ냭ꙵꖻꗷ Y7 X14 X15 Y3X16 뗹ꅇ결ꑆ쇗ꝋ맏륌꧳뷆싸ꅁ걇녎ꕾꗍ엜뚵 (ꗧꝙ늣ꕘ놱꣮ꅂꛦ결놱꣮ꕈ겣믖놱꣮) 뚡곛쏶룴깼곙늤ꖼ땥ꕘꅃ 맏ꑔ ꞹ뻣뉺뷗볒ꚡ뭐ꙕ떲멣냑볆
18 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꑇꅂ꓀꩒떲ꩇ ꫭꕼ꒤엣ꗜꙕ곣ꡳ엜뚵꒧ꖭꞡ귈ꅂ볐럇깴ꅂꭈꯗꭙ볆ꕈ곛쏶꓀꩒떲ꩇꅃ ꛓꕈLISREL뙩ꛦ룪껆꓀꩒뭐낲덝엧쏒껉ꅁ닄ꑀ뚥걱녎ꕈ녟ꪬ볒ꚡ꓀꩒ꩫ뙩ꛦꙕ볒ꚡꪺ엧쏒ꅃ녟ꪬ볒ꚡ꓀꩒ꩫꑄ걏싇ꗑꕤꓨ깴늧ꯗ샋ꥷ (chi-square difference test) ꕈ엧쏒ꙕ닕낲덝ꪺ엣뗛꧊ꅃꖻ곣ꡳ궺ꗽ녎뇀꛴꣢귓볒ꚡꝀ결꓀꩒ꪺ냲슦ꅁ꓀ꝏ결뗪때떲멣볒ꚡ (structural null model) ꕈ뉺뷗볒ꚡ (theoretical model)ꅃ뗪때떲멣볒ꚡꑄ걏녎볧Ꙣ엜뚵뚡꒧ꙝ깼ꭙ볆ꗾ뎡궭ꥷ결0ꅁꚹ볒ꚡ녎Ꝁ결군뫢곛맯끴빁ꯗ볐 (CFI) ꪺ냲럇ꅃꛓ뉺뷗볒ꚡꭨ걏꧒ꚳ볧Ꙣ엜뚵뚡꒧ꙝ깼쏶ꭙꞡ꒩덝ꥷꅁꙝꚹ걏ꑀ릡ꥍ볒ꚡ (saturated model)ꅁꚹ볒ꚡ녎Ꝁ결ꕤꓨ깴늧ꯗ샋ꥷꪺ끟ꥬ냲럇ꅃ ꫭꕼ 곣ꡳ엜뚵꒧ꖭꞡ귈ꅂ볐럇깴ꅂꭈꯗꭙ볆ꕈ곛쏶꓀꩒ꫭ ꖭꞡ귈 ꭈꯗ 엜 뚵 1 2 3 4 5 6 78 9 (볐럇깴) ꭙ볆 1. ꓀끴꒽ꖿ () .91 2. ꖿꚡ땻Ꟈ꒽ꖿ () .93 .57*** 3. ꒬냊꒽ꖿ () .94 .47***.78*** 4. 뭻Ꙑ닕슴 ( .97) .86 .27***.37***.34*** 5. ꣳꝕꙐ ( .77) .86 .***.13*.56*** 6. 닕슴꒽꽱 () .90 .*.13*.19***.30*** 7. 냭ꙵꖻ꓀ ( .87) .72 .*.14**.37***.42***.23*** 8. 늣ꕘ놱꣮ () .85 .49***.47***.41***.37***.17***.** 9. ꛦ결놱꣮ () .58 .29***.38***.33***.28***.12*.*** 10.겣믖놱꣮ () .94 .46***.72***.61***.40***.21***.16**.15**.47*** .45*** 뗹ꅇ* p < .05ꅆ ** p < .01ꅆ*** p < .001
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 19 Ꙣ뉺뷗볒ꚡ뭐뗪때떲멣볒ꚡ뚡ꯘꗟꑆ꣢귓볒ꚡꅃꑀ결ꪽ놵볒ꚡꅁ뛈덝ꥷ닕슴놱꣮뭐닕슴꒽ꗁꛦ결ꙕ멣궱뚡쏶ꭙꪺꙝ깼ꅃ꣤ꚸ걏꒤꒶볒ꚡꅁꭨ걏뛈덝ꥷ닕슴놱꣮뭐닕슴꒽ꖿꙕ멣궱뚡꒧쏶ꭙꙝ깼ꅁꕈ닕슴꒽ꖿ뭐닕슴꒽ꗁꛦ결ꙕ멣궱뚡꒧쏶ꭙꙝ깼ꅃ꓀꩒떲ꩇꢣꫭ꒭ꅃ ꫭ꒭ 녟ꪬ볒ꚡꩫꓱ룻꓀꩒ꫭ 22볒ꚡ ꍱ dfꍇꍱ ꍇdfGFI CFI RMSR 뉺뷗볒ꚡ (릡ꥍ볒ꚡ) 246 .80 .88 .05 ꪽ놵볒ꚡ *** 21 .73 .79 .18 ꒤꒶볒ꚡ *** 12 .80 .88 .07 뗪때떲멣볒ꚡ *** 33 .70 .20 2 2뗹ꅇꕤꓨ깴늧ꯗ (ꍇꍱ) ꒧군뫢ꑄ걏ꕈ뉺뷗볒ꚡ (ꍱ =ꅁdf=246) 결냲럇ꅃ ***ꅇp< .001 ꗑꫭ꒭꒧꓀꩒떲ꩇꕩ땯뉻ꅁ뉺뷗볒ꚡꪺ끴빁ꯗ볐GFI결 .80ꅁCFI결 .88ꅁRMSR결 .05ꅃGFI볐쇶꒣뉺띑ꅁCFI뭐RMSRꥼꕩ놵꣼ꅁ엣ꗜ뉺뷗볒ꚡ뭐룪껆뚡꒧끴빁ꯗꥼꕩ놵꣼ꅃꚹ엣ꗜ뻣엩ꛓꢥꅁꖻ곣ꡳ꒧뉺뷗볒ꚡ걏꣼꣬맪쏒룪껆ꓤ꯹ꪺꅃ ꣤ꚸꅁꪽ놵볒ꚡ꒧끴빁ꯗ볐GFI결 .73ꅁCFI결 .79ꅁRMSR결 .18ꅁꞡ꒣뉺띑ꅃꕴꑀꓨ궱ꅁ뉺뷗볒ꚡ뭐꒤꒶볒ꚡ뚡ꪺꕤꓨ깴늧ꯗ샋ꥷ떲ꩇ엣ꗜꑇ볒ꚡ뚡꒧ꕤꓨ깴늧ꯗ륆 (df = 12, p< .001)ꅁꚹ엣ꗜꪽ놵볒ꚡ뭐룪껆꒧끴빁ꯗ쇶꒣낪ꅁ꒴꣣ꚳ곛럭ꪺ룑쓀꿠ꑏꅁꗧꝙ닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡꒴ꚳꪽ놵쏶ꭙ꙳Ꙣꅃ ꛓ꒤꒶볒ꚡꪺ끴빁ꯗ볐GFI결 .80ꅁCFI결 .88ꅁRMSR결 .07ꅁ뭐뉺뷗볒ꚡ곛꫱ꅁGFI볐쇶꒣뉺띑ꅁCFI뭐RMSRꗧꥼꕩ놵꣼ꅁ엣ꗜ꒤꒶볒ꚡ뭐룪껆뚡꒧끴빁ꯗꗧꕩ놵꣼ꅃꙁꅁ싇ꗑ뉺뷗볒ꚡ뭐ꪽ놵볒ꚡ뚡ꪺꕤꓨ깴늧ꯗ샋ꥷ엣ꗜꑇ볒ꚡ뚡ꕤꓨ깴늧ꯗ륆 (df = 21, p< .001)ꅁꚹꭨ엣ꗜ꒤꒶볒ꚡꪺ뵔꣣ꚳꢬ냷룑쓀꿠ꑏꅁꗧꝙ닕슴꒽ꖿꧺ엣ꪺꙢ닕슴놱꣮뭐닕슴꒽ꗁꛦ결ꪺ쏶ꭙ꒧뚡ꅁ면ꑆ꒤꒶엜뚵ꪺꢤꛢꅃ ꛓꙢ꓀꩒ꪺ닄ꑇ뚥걱ꅁ결ꑆꑆ룑닕슴놱꣮ꅂ닕슴꒽ꖿꕈ닕슴꒽ꗁꛦ결ꙕ멣궱뚡쏶ꭙꙝ깼꒧엣뗛꧊ꅁꣃ엧쏒곣ꡳ꒤ꙕ뚵낲덝ꅁ녎ꙁꛦ뇀꛴뉺뷗볒ꚡ꒤꒧ꙕꙝ깼ꭙ볆ꅃꛓꙝꪽ놵볒ꚡꕈ꒤꒶볒ꚡꞡ꣣ꚳꑀꥷ땻ꯗꪺ룑쓀ꑏꅁꙝꚹꙢ
20 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ 뇀꛴ꙕꙝ깼ꭙ볆껉ꑄ걏ꕈ곣ꡳ꒤꧒덝ꥷ꒧뉺뷗볒ꚡ결럇ꅃ뇀꛴떲ꩇ꙰ꫭ꒻꧒ꗜꅃ 궺ꗽ둎닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡ꪺꪽ놵쏶ꭙꛓꢥꅃꙕ닕슴놱꣮멣궱뭐닕슴꒽ꗁꛦ결뚡꒧쏶ꭙꙝ깼ꞡꖼ륆 .05꒧엣뗛ꓴ럇ꅁꭥ굺ꕤꓨ깴늧ꯗ샋ꥷ떲ꩇ엣ꗜ닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡걏꣣ꚳ쏶셰꧊ꪺꅁ꣢뚡ꚳꗙ곞ꅃ굙샋뗸ꙕꙝ깼ꭙ볆ꅁꕩ땯뉻늣ꕘ놱꣮뭐닕슴꒽ꗁꛦ결뚡꒧ꙕꙝ깼ꭙ볆뵔ꞡꖼ륆엣뗛ꓴ럇ꅁꣃ꒣ꓤ꯹낲덝1ꅃꛓꛦ결놱꣮뭐닕슴꒽ꗁꛦ결ꝥ굴Ꙗ쏶ꭙꅁ꣤꒤뭐뭻Ꙑ닕슴ꣳꝕꙐ멣궱꒧ꙝ깼ꭙ볆ꑷ륆 .10꒧엣뗛ꓴ럇 (ꍞ42= - .74 ; ꍞ52= - .79)ꅁꛓ뭐닕슴꒽꽱냭ꙵꖻꗷ꒧ꙝ깼ꭙ볆ꗧꑷ놵꫱ .10꒧엣뗛ꓴ럇ꅁꚹ꓀꩒떲ꩇ덳Ꙑꕤꓨ깴늧ꯗ샋ꥷ떲ꩇꅁ삳ꕩ뎡ꗷꓤ꯹곣ꡳ낲덝2ꅃ겣믖놱꣮뭐닕슴꒽ꗁꛦ결뚡ꭨ걏ꝥ뉻ꖿꙖ쏶ꭙꅁ쇶땍겣믖놱꣮뭐닕슴꒽ꗁꛦ결ꙕ멣궱뚡꒧ꙝ깼ꭙ볆ꞡꖼ륆 .05꒧엣뗛ꓴ럇ꅁꞡꑷ륆 .10꒧엣뗛ꓴ럇 (ꍞ43= .81; ꍞ53= .86; ꍞ63= .79; ꍞ73= .79)ꅁꚹ떲ꩇ삳ꗧꕩ뎡ꗷꓤ꯹곣ꡳ낲덝3ꅁ겣믖놱꣮뭐닕슴꒽ꗁꛦ결뚡꣣ꚳ띌깺ꪺꖿꙖ쏶셰꧊ꅃ ꣤ꚸ걏닕슴놱꣮뭐닕슴꒽ꖿ뚡꒧쏶셰꧊ꅃ꓀꩒떲ꩇ엣ꗜꅁ늣ꕘ놱꣮뭐꓀끴꒽ꖿ뚡ꝥꖿꙖ엣뗛쏶ꭙ (ꍞ11= .35, p< .001)ꅁ엣ꗜ늣ꕘ놱꣮뵔ꚳꝕ꧳꓀끴꒽ꖿ꒧륆ꚨꅁꚹ떲ꩇꓤ꯹곣ꡳ낲덝4ꅃꛦ결놱꣮뭐꓀끴꒽ꖿ뚡ꝥ굴Ꙗ쏶ꭙꅁꖼ륆엣뗛ꓴ럇 (ꍞ12= - .14)ꅁꚹ떲ꩇ꒣ꓤ꯹곣ꡳ낲덝5ꅁ낲덝꒤쇶ꖼ뒣ꅁꛦ결놱꣮뭐ꖿꚡ땻Ꟈ꒽ꖿ뚡ꝥ엣뗛굴Ꙗ쏶ꭙ (ꍞ22= - .56, p< .001)ꅁ엣ꗜꛦ결놱꣮맯ꖿꚡ땻Ꟈ꒽ꖿꚳ굴Ꙗ뱶암ꅃ둎겣믖놱꣮ꛓꢥꅁ뭐ꙕ닕슴꒽ꖿ멣궱뚡꒧ꙝ깼ꭙ볆ꞡꝥꖿꙖ엣뗛쏶ꭙ (ꍞ13= .47, p< .00 ; ꍞ23= , p< .001; ꍞ13= .83, p< .001)ꅁ엣ꗜ겣믖놱꣮꒣뛈꙰낲덝6꒧륷듺ꅁꚳꝕ꧳뒣ꩀ귻ꑵ꒧ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿ뭻ꪾꅁ맯꧳꓀끴꒽ꖿ뭻ꪾꗧꚳꖿꙖ뱶암ꅃ 돌ꯡ둎닕슴꒽ꖿꪺ꒤꒶껄ꩇꛓꢥꅃ꓀끴꒽ꖿ뭐닕슴꒽ꗁꛦ결뚡ꝥ굴Ꙗ쏶ꭙꅁꞡꖼ륆엣뗛ꓴ럇ꅃꖿꚡ땻Ꟈ꒽ꖿ뭐닕슴꒽ꗁꛦ결꒧ꙕ멣궱뚡ꞡꝥꖿ곛쏶ꅁꛓ낣ꑆ뭐닕슴꒽꽱멣궱꒧ꙝ깼ꭙ볆ꖼ륆엣뗛ꓴ럇ꕾꅁ뭐꣤ꕌ멣궱뚡꒧ꙝ깼ꭙ볆ꭨꞡꑷ륆엣뗛ꓴ럇 (ꍝ42= .32, p< .001; ꍝ52= .23, p< .01; ꍝ72= .25, p< .01)ꅁꛓ꒬냊꒽ꖿ뭐닕슴꒽ꗁꛦ결ꙕ멣궱ꞡꝥꖿꙖ쏶셰꧊ꅁꕂꙝ깼ꭙ볆ꞡꑷ륆엣뗛ꓴ럇 (ꍝ43= .26, p< .001; ꍝ53= .21, p< .05; ꍝ63= .17, p< .05; ꍝ73= .18, p< .05)ꅃ굙떲Ꙙꭥ굺닕슴놱꣮뭐닕슴꒽ꖿ뚡쏶ꭙ꒧꓀꩒떲ꩇꅁ엣ꗜ겣믖놱꣮ꪺ뵔싇ꗑꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿꪺ꒤꒶껄ꩇꅁ뙩ꛓ맯닕슴꒽ꗁꛦ결늣ꗍꖿꙖ뱶암ꅃꛓ늣ꕘ놱꣮ꗑ꧳뛈뱶암꓀끴꒽ꖿ꒧륆ꚨꅁ걇ꣃ때ꚹ꒤꒶껄ꩇꅃꛓꛦ결놱꣮ꗑ꧳뭐ꖿꚡ땻Ꟈ꒽ꖿ뚡ꝥ굴Ꙗ쏶ꭙꅁꙝꚹꕩ꿠덺륌맯꧳ꖿꚡ땻Ꟈ꒽
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 21 ꖿꪺ굴Ꙗ뱶암ꅁ뙩ꛓ궰ꝃ귻ꑵ녱닕슴꒽ꗁꛦ결ꪺ띎쑀ꅃ뻣엩ꛓꢥꅁ곣ꡳ낲덝7샲녯뎡ꗷꓤ꯹ꅃ ꫭ꒻ 뉺뷗볒ꚡ꒧떲멣ꙝ깼ꭙ볆ꫭ ꙝ깼 띎롱뎯굺 ꙝ깼ꭙ볆 ꍞ41 늣ꕘ놱꣮ꇷ뭻Ꙑ닕슴 .55 ꍞ51 늣ꕘ놱꣮ꇷꣳꝕꙐ .58 ꍞ61 늣ꕘ놱꣮ꇷ닕슴꒽꽱 .27 ꍞ71 늣ꕘ놱꣮ꇷ냭ꙵꖻꗷ .47 ꍞ42 ꛦ결놱꣮ꇷ뭻Ꙑ닕슴 - .74 ꍞ52 ꛦ결놱꣮ꇷꣳꝕꙐ - .79 ꍞ62 ꛦ결놱꣮ꇷ닕슴꒽꽱 - .60 ꍞ72 ꛦ결놱꣮ꇷ냭ꙵꖻꗷ - .61 ꍞ43 겣믖놱꣮ꇷ뭻Ꙑ닕슴 .81 ꍞ53 겣믖놱꣮ꇷꣳꝕꙐ .86 ꍞ63 겣믖놱꣮ꇷ닕슴꒽꽱 .79 ꍞ73 겣믖놱꣮ꇷ냭ꙵꖻꗷ .79 ꍞ11 늣ꕘ놱꣮ꇷ꓀끴꒽ꖿ .35*** ꍞ21 늣ꕘ놱꣮ꇷꖿꚡ땻Ꟈ꒽ꖿ .13 ꍞ31 늣ꕘ놱꣮ꇷ꒬냊꒽ꖿ .05 ꍞ12 ꛦ결놱꣮ꇷ꓀끴꒽ꖿ - .14 ꍞ22 ꛦ결놱꣮ꇷꖿꚡ땻Ꟈ꒽ꖿ - .56*** ꍞ32 ꛦ결놱꣮ꇷ꒬냊꒽ꖿ - .09 ꍞ13 겣믖놱꣮ꇷ꓀끴꒽ꖿ .47*** ꍞ23 겣믖놱꣮ꇷꖿꚡ땻Ꟈ꒽ꖿ *** ꍞ33 겣믖놱꣮ꇷ꒬냊꒽ꖿ .83*** ꍝ41 ꓀끴꒽ꖿꇷ뭻Ꙑ닕슴 - .39 ꍝ51 ꓀끴꒽ꖿꇷꣳꝕꙐ - .54 ꍝ61 ꓀끴꒽ꖿꇷ닕슴꒽꽱 - .33 ꍝ71 ꓀끴꒽ꖿꇷ냭ꙵꖻꗷ - .18 ꍝ42 ꖿꚡ땻Ꟈ꒽ꖿꇷ뭻Ꙑ닕슴 .32*** ꍝ52 ꖿꚡ땻Ꟈ꒽ꖿꇷꣳꝕꙐ .23** ꍝ62 ꖿꚡ땻Ꟈ꒽ꖿꇷ닕슴꒽꽱 .07 ꍝ72 ꖿꚡ땻Ꟈ꒽ꖿꇷ냭ꙵꖻꗷ .25** ꍝ43 ꒬냊꒽ꖿꇷ뭻Ꙑ닕슴 .26*** ꍝ53 ꒬냊꒽ꖿꇷꣳꝕꙐ .21* ꍝ63 ꒬냊꒽ꖿꇷ닕슴꒽꽱 .17* ꍝ73 ꒬냊꒽ꖿꇷ냭ꙵꖻꗷ .18* 뗹ꅇꙝ깼ꭙ볆결볐럇꓆꒧귈ꅃ *ꅇp<ꅆ**ꅇp<ꅆ***ꅇp<
22 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꛓꙝ곣ꡳ꒤닕슴놱꣮ꅂ닕슴꒽ꖿꕈ닕슴꒽ꗁꛦ결ꙕ엜뚵룪껆ꞡꗑꙐꑀ룪껆꣓랽꣺녯ꅁꙝꚹꚳꕩ꿠꙳ꙢꙀꙐꓨꩫ엜늧 (common method variance) ꪺ냝썄 (Cote & Buckley, 1987; Podsakoff & Organ, 1986)ꅁꛓꕩ꿠꣏녯엜뚵뚡ꪺ쏶ꭙ늣ꗍ낪꛴ꝃ꛴ꪺꕩ꿠꧊[ꗸ뫞꡴1]ꅃ결ꑆ놱꣮ꚹ뚵ꕩ꿠ꪺ낾뭾ꅁ곣ꡳ꒤ꗧ냑ꛒPodsakoff뭐Organ (1986)ꅂHogan뭐Martell (1987) ꕈMacKenzie, Podsakoff뭐Paine (1999) ꧒ꯘ쒳뇄ꗎ꒧Ꝁꩫꅁ뙩ꛦLISREL꓀꩒껉ꅁꙢ뉺뷗볒ꚡ꒤끷맯닕슴놱꣮ꅂ닕슴꒽ꖿꕈ닕슴꒽ꗁꛦ결꒧왛맮엜뚵ꕴꛦꕛꑊꑀ귓ꅵ곛Ꙑ꣓랽ꅶꑀ뚥ꙝ꿀 (same-source first-order factor)ꅃ싇ꚹ땻Ꟈꅁ삳ꕩ놱꣮ꙕ왛맮엜뚵룑쓀엜늧꒤쉫ꙝ꧳ꙕ엜뚵룪껆꣓랽곛Ꙑꪺ뎡ꗷꅃ꓀꩒떲ꩇ꧒샲녯꒧ꙕꙝ깼ꭙ볆엣뗛꧊뭐ꭥ굺ꖼ놱꣮ꙀꙐꓨꩫ엜늧ꑕ꒧꓀꩒떲ꩇꣃ때ꧺ엣깴늧ꅁ엣ꗜꙀꙐꓨꩫ엜늧ꪺ냝썄Ꙣꖻ곣ꡳ꒤ꕩ꿠ꣃ꒣쑙궫ꅃ ꗮꅅ끑뷗뭐ꯘ쒳 ꑀꅂ곣ꡳ떲ꩇ뭐끑뷗 ꖻ곣ꡳ싇ꗑ롧샙꧊ꗦ뒫뭐ꫀ라꧊ꗦ뒫꣢ꕄ뫘ꗦ뒫쏶ꭙꪺ냏꓀ꅁꕈ놴끑닕슴놱꣮ꮬ멁ꅂ닕슴꒽ꖿꕈ닕슴꒽ꗁꛦ결뚡ꪺ뱶암쏶ꭙꅃ 닕슴롳엩ꑵꝀꪺꪬꩰꑕꅁ귻ꑵꛛꝑ냊뻷ꑕ꧒뻉교ꪺ띦ꭋꢮꛦ결ꅁ녎ꕩ꿠뻉교롳엩늣ꕘꪺꑕ궰ꅁ닕슴놱꣮ꪺ궫굮ꗘꪺꭋ걏Ꙣ쇗ꝋꚹ쏾꒣ꝑ꧳닕슴셚껄륆ꚨꪺꪬꩰ땯ꗍꅃ곣ꡳ꒤ꕄ녩꒣Ꙑ뫘쏾ꪺ닕슴놱꣮뻷꣮놱꣮껄ꩇꪺ륆ꚨꑄ걏싇ꗑ꣢쏾꒣Ꙑꪺ덾깼ꅁ닕슴굙뇄ꗎꛦ결놱꣮뭐늣ꕘ놱꣮ꅁꭨꗑ꧳걏싇ꗑ끝늣앶ꪺꧺ뵔ꥷ롱ꕈ꣮귻ꑵꪺ낽썩ꅂ뻷뛉Ꙗꅁꚹ녎뻉ꓞ귻ꑵ녎꣤뭐닕슴뚡쏶ꭙꥷꛬ꧳롧샙꧊ꗦ뒫쏶ꭙꅁ겣믖놱꣮ꭨ걏쉘ꑪ귻ꑵꪺꛛꝑ냊뻷ꅁ꣏꣤뭐닕슴뚡믹귈왛뭐ꗘ볐륆ꚨꑀ교ꛓ륆꣬놱꣮ꗘꪺꅁ걇귻ꑵ뛉Ꙗ녎꣤뭐닕슴뚡꒧ꗦ뒫쏶ꭙ뗸결ꫀ라꧊ꗦ뒫ꅃ냲꧳ꚹ왛쉉ꅁ곣ꡳ꒤놴끑ꑆ닕슴놱꣮맯꧳닕슴꒽ꗁꛦ결ꪺ뱶암ꅁꣃ녎귻ꑵꪺ닕슴꒽ꖿ뭻ꪾ뗸결닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡쏶셰꧊ꪺ꒤꒶엜뚵ꅁꛓ뙩ꛦ맪쏒꓀꩒ꅁ엧쏒떲ꩇꗧ엣ꗜ곣ꡳ낲덝뵔ꕩ녯꣬뎡ꗷꪺꓤ꯹ꅃ 궺ꗽꅁ둎닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡꒧ꪽ놵쏶ꭙꛓꢥꅁ곣ꡳ떲ꩇ땯뉻ꛦ결놱꣮뭐닕슴꒽ꗁꛦ결뚡ꝥ뉻굴Ꙗ쏶ꭙꅃꛦ결놱꣮ꑄ걏Ꙣꑀ귓곬뱨꓆ꪺ걛멣ꑕꅁ덗뵤귻ꑵꙢꑵꝀꑗꪺꛦ결ꫭ뉻 (Ouchi, 1977; Snell, 1992)ꅃꣃꕂ걏뻌싇ꗑꑗꛓꑕꧺ뵔ꥷ롱ꪺ뻞Ꝁ땻Ꟈ (Cheng & Mckinley, 1983; Hitt, Hoskisson뭐Ireland, 1990)ꅁꕈ뵔ꭏ뎡쓝뵔맪뿭녱덗ꥷꪺ땻Ꟈꅁꛓꕄ뫞ꭨꖲ뚷쑙녋ꪺ뫊럾뭐
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 23 뗻꛴뎡쓝 (Ouchi & Maguire, 1975)ꅃꚹ뫘쑙녋ꪺ뫊럾꒣뛈궭꣮ꑆ귻ꑵꪺꛛꗑꯗꅁꥼꕂꕩ꿠꣏귻ꑵ늣ꗍꓟ뉺ꑗꪺꅁ뙩ꛓꫭ뉻룻깴ꪺꑵꝀ멁ꯗꅁꛓꚹ녎꣮꙰닕슴꒽ꗁꛦ결ꪺꛛ땯꧊ꛦ결ꫭ뉻ꅃꛓꗑꗦ뒫쏶ꭙꪺ왛쉉꣓곝ꅁꛦ결놱꣮ꗧ뻉교귻ꑵ뭐닕슴뚡ꪺ롧샙꧊ꗦ뒫쏶ꭙꅁ닕슴꒽ꗁꛦ결ꗧ꒣깥꧶Ꙣꚹꪬꩰꑕ땯ꗍꅃNiehoff뭐Moorman (1993) ꪺ곣ꡳꗧ땯뉻ꕄ뫞맯귻ꑵꪺ쑙녋뫊놱맯귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻덹ꚨ굴궱뱶암ꅁ뭐ꖻ곣ꡳ떲ꩇ걏곛ꥉ삳ꪺꅃ곛맯ꪺꅁ겣믖놱꣮맯닕슴꒽ꗁꛦ결ꭨꚳꖿꙖ뱶암ꅃ엣ꗜꙢ겣믖놱꣮ꑕꅁ귻ꑵ뭐ꕄ뫞닕슴뚡ꪺ쏶ꭙ뛉Ꙗ꧳뫻꯹ꫀ라꧊ꗦ뒫쏶ꭙꅁꙢꚹ뫘ꗦ뒫쏶ꭙ꒤ꅁ귻ꑵ녎룻ꕩ꿠ꫭ뉻뙗ꕘ껖ꓟꗴ냈굮ꡄ꒧ꕾꪺ닕슴꒽ꗁꛦ결ꅃ ꣤ꚸꅁ닕슴놱꣮뻷꣮맯꧳닕슴꒽ꖿꪺ륆ꚨꗧꚳ엣뗛뱶암ꅃ늣ꕘ놱꣮맯꓀끴꒽ꖿꚳꖿꙖ뱶암ꅁ엣ꗜ셚껄뗻꛴뭐볺륓ꪺ땯꧱뻚돌닗ꑵꝀꚨꩇ셚껄Ꝁ결볐럇ꅁ삳걏룻닅Ꙙꑀ꿫귻ꑵ꧒뭻Ꙑꪺ볺륓꓀끴귬ꭨꅃꗑꕴꑀ귓ꢤꯗ꓀꩒ꅁ끝늣앶ꪺ떲멣ꖿ걏ꥷ롱ꚨ귻뚡ꗦ꧶쏶ꭙꪺ껖ꓟ (Jones, 1983b)ꅁ늣ꕘ놱꣮ꪺ궫쉉ꝙꙢ꧳뵔뭻귓ꝏ귻ꑵꪺ끝늣앶ꅁ녪뷕뉺꧊군뫢ꪺ꒽ꖭꪬ멁ꪺ륆ꚨꅁ귻ꑵꕉꕘꙨꓖꝖꑏꅁꝙ떹꒩곛맯ꪺ볺륓ꅁ꓀끴꒽ꖿꙝꚹ깥꧶륆ꚨꅃ ꛓ곣ꡳ꒤귬ꖻ뭻결ꛦ결놱꣮뭐늣ꕘ놱꣮꣣ꚳ쏾ꪺ뱶암껄ꩇꅁ곣ꡳ떲ꩇ땯뉻ꛦ결놱꣮ꣃ때ꝕ꧳꓀끴꒽ꖿꪺ륆ꚨꅁ곆ꕂ맯꧳ꖿꚡ땻Ꟈ꒽ꖿꚳ굴궱뱶암ꅃꡳ꣤귬ꙝꅁꛦ결놱꣮ꑄ걏쓝꧳룻결뚰앶ꪺ놱꣮쏾ꮬꅁ녪뷕ꑵꝀ륌땻ꪺ쑙녋뫊놱ꅁꑵꝀꗘ볐ꗑꕄ뫞덝ꥷꅁꗧ때뚷롧ꗑ뭐귻ꑵꪺꙀꙐ끑뷗 (Snell, 1992)ꅁꛓ맯ꖿꚡ땻Ꟈ꒽ꖿꪺ륆ꚨꛓꢥꅁꡍ떦륌땻꒤ꪺ땯ꢥ앶걏ꯜ궫굮ꪺꡍꥷꙝ꿀 (Bies & Shapiro, 1988)ꅁꑝꙝꚹꛦ결놱꣮맯꧳ꖿꚡ땻Ꟈ꒽ꖿ덹ꚨ굴궱뱶암ꅃꛓꗑ꧳셚껄뗻꛴ꗵ뿠ꕄ뫞껚뻚귓ꑈ꧒샲룪끔ꅁꙝꚹꗧ녠걹꧳ꕄ왛Ꝑ쉟 (Turcotte, 1974)ꅁ꓀끴꒽ꖿꗧꕩ꿠ꙝꚹ때ꩫ륆ꚨꅃ 겣믖놱꣮ꗧ땯뉻뭐닕슴꒽ꖿꙕ멣궱뚡ꞡꚳꖿꙖ쏶ꭙ꙳Ꙣꅃ겣믖놱꣮ꪺ놱꣮껄ꩇ륆ꚨ귬ꖻꝙ싇ꗑꭐ꣏귻ꑵ뭐닕슴뚡믹귈왛뭐뉺꧀ꪺꑀ교ꅁꕈ쉘ꑪ귻ꑵꪺꛛꝑ냊뻷ꅁꫀ라꧊ꗦ뒫쏶ꭙ녯ꕈꚨꅁꛓ롧ꗑ놱꣮륌땻꒤ꕄ뫞뭐귻ꑵꪺ쁗셣꒬냊ꅁ귻ꑵꪺ땻Ꟈ꒽ꖿ뭻ꪾ녯ꕈ뒣낪ꅃꛓ곣ꡳ꒤Ꙑ껉ꗧ땯뉻꓀끴꒽ꖿ뭻ꪾꗧ쁈뗛겣믖놱꣮ꛓ뒣ꩀꅁ엣ꗜ겣믖놱꣮꒣뛈뒣낪귻ꑵ맯꧳볺륓꓀끴셚껄뗻꛴ꡍ떦륌땻ꪺ뭻Ꙑꯗ뒣낪ꅁꙐ껉ꑝ뱶암ꑆ귻ꑵ맯꧳ꡍ떦떲ꩇꪺ꒽ꖭ꧊뭻ꪾꅃ 돌ꯡꅁꙢ닕슴꒽ꖿ뭻ꪾ꧒면ꪺ꒤꒶ꢤꛢꓨ궱ꅁ곣ꡳ꒤ꗧ녯꣬쏒맪ꅃꗑ꧳ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿ뭐닕슴꒽ꗁꛦ결뚡ꞡ꙳ꙢꖿꙖ쏶셰꧊ꅁꙝꚹ겣믖놱꣮녎덺륌ꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿꪺ꒤꒶껄ꩇꅁꛓ맯닕슴꒽ꗁꛦ결늣ꗍꖿꙖ뱶암ꅃ곛맯ꪺꅁꗑ꧳ꛦ결놱꣮맯꧳ꖿꚡ땻Ꟈ꒽ꖿ뭻ꪾꚳ꒣ꝑ뱶암ꅁꙝꚹ덺륌
24 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꖿꚡ땻Ꟈ꒽ꖿꪺ꒤꒶껄ꩇꅁ녎뙩ꑀꡂ꣮귻ꑵ녱닕슴꒽ꗁꛦ결ꪺ띎쑀ꅃ늣ꕘ놱꣮ꗑ꧳뛈뱶암꓀끴꒽ꖿꪺ륆ꚨꅁ꓀끴꒽ꖿ뭐닕슴꒽ꗁꛦ결뚡때엣뗛쏶ꭙ꙳Ꙣꅁꙝꚹꣃ때꒤꒶껄ꩇ꙳Ꙣꅃ ꑇꅂ맪냈뉛롱 곣ꡳ떲ꩇꗧꚳ굙ꑺ맪냈띎뉛ꅃ궺ꗽꅁ늣ꕘ놱꣮ꅂꛦ결놱꣮뭐겣믖놱꣮떥ꞡ결닕슴녠ꗎꪺ놱꣮뻷꣮ꅁꑔ뫘놱꣮뻷꣮꧒뿠ꕈ땯뒧놱꣮껄ꗎꪺ덾깼ꚳ꧒꒣Ꙑꅁꑝꙝ결꙰ꚹꅁ놱꣮뻷꣮꧒뻉교ꪺ떲ꩇꗧꚳ꧒꒣Ꙑꅃ늣ꕘ놱꣮뭐ꛦ결놱꣮녪뷕귻ꑵ귓ꑈꙢ닕슴꒤끝늣앶ꪺ뵔ꗟꅁꛓ꿠샲녯삳녯ꪺ돸쁶ꅁ꧶녎싹ꓨꪺꗦ뒫쏶ꭙ뻉Ꙗ롧샙꧊ꗦ뒫쏶ꭙꅁꙢꚹ뫘뚱ꗎ쏶ꭙꑕꅁ귻ꑵꩠ궫ꪺꑄ걏땵듁ꪺ꒽ꖭꅁꪫ뷨꧊ꪺ뮤ꙝꗦ뒫ꅁꕈ꽕륩ꕂ꽓ꥷꪺ앶ꝑ뭐롱냈쏶ꭙꅃꛓ겣믖놱꣮ꭨ룵닦뛇닎놱꣮ꪺ왛꧀ꅁꣃ꒣녪뷕쑙녋뫊놱셚껄ꪺ뿅뙱ꅁꛓ걏싇뉺꧀뭐왛쉉ꪺ뛇륆ꅁ꣏싹ꓨꪺ믹귈왛륆ꚨꑀ교ꅁ뙩ꛓ꣏귻ꑵꪺꛛꝑ냊뻷쉘ꑪꅁ꒣ꙁ꽕륩ꪺ꿂ꕈꛛꢭꝑ꽱결ꛒ뙱ꅁ귻ꑵ뭐닕슴뚡ꪺꗦ뒫쏶ꭙ룻깥꧶뻉Ꙗꫀ라꧊ꗦ뒫쏶ꭙꅁꙢꚹ뫘뚱ꗎ쏶ꭙ꒤ꅁ귻ꑵ맯꧳꒽ꖭꪺꥷ롱뭐껉뚡둔ꯗ녎라쉘ꑪ뭐꧔ꅁ싹ꓨꪺ앶ꝑ뭐롱냈뵤돲쉘ꑪꅁꗦ뒫ꪺ볐ꪺꪫꝴ걁ꭄꪫ뷨꧊ꪺꙝ꿀ꅃꙝꚹ닕슴Ꙣ덝군놱꣮뻷꣮껉ꅁ꒣삳ꦿ늤꒣Ꙑ놱꣮뻷꣮맯꧳뚱ꗎ쏶ꭙꚨ꧒ꕩ꿠덹ꚨꪺ뱶암ꅃ ꣤ꚸꅁ꙰Katz뭐Kahn (1978) ꧒ꢥꅁ닕슴ꪺ뚶ꝑ륂Ꝁ낣ꑆ믝굮귻ꑵ냵ꛦ꣤ꗷ꒺ꢤꛢ꒧ꕾꅁꗧ믝굮귻ꑵ녱뙗ꕘ꣤ꢤꛢ덗뵤꒧ꕾꪺꢤꛢꕾꛦ결ꅁꙝꚹ굙닕슴뇽ꓞ땯귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻ꅁ둎ꖻ곣ꡳ떲ꩇ꣓곝ꅁ겣믖놱꣮걏돌결빁럭ꪺ놱꣮뻷꣮ꅁꙝ겣믖놱꣮ꑀꓨ궱맯꧳닕슴꒽ꗁꛦ결꣣ꚳꪽ놵뱶암껄ꩇꅁꕴꑀꓨ궱ꗧ꿠ꚳ껄뒣ꩀ귻ꑵꖿꚡ땻Ꟈ꒽ꖿꕈ꒬냊꒽ꖿꪺ뭻ꪾꅁꣃ뙩ꛓ뒣낪귻ꑵ녱닕슴꒽ꗁꛦ결ꪺ냊뻷ꅃꛓ룻결녪뷕뚰앶뭐쑙녋뫊놱ꪺꛦ결놱꣮ꭨ걏믝굮쇗ꝋꪺꅁꙝ결ꛦ결놱꣮꒣뛈맯꧳닕슴꒽ꗁꛦ결ꚳ굴궱뱶암ꅁꙐ껉ꗧ덹ꚨ귻ꑵ맯ꖿꚡ땻Ꟈ꒽ꖿꪺ뷨뫃ꅁ뙩ꛓ꣮귻ꑵꪺ닕슴꒽ꗁꛦ결ꫭ뉻ꅃꛓ늣ꕘ놱꣮맯꧳닕슴꒽ꗁꛦ결쇶때ꧺ엣뱶암ꅁꙝ늣ꕘ놱꣮ꚳꝕ꧳꓀끴꒽ꖿꪺ륆ꚨꅁꛓꗑ륌ꕨ곣ꡳ꒤ꗧ땯뉻ꅁ꓀끴꒽ꖿ맯꧳걙엜뚵ꗧꚳꧺ엣ꪺ뱶암ꅁ꙰Folger뭐Konovsky (1989) ꕈMcFarlin뭐Sweeney (1992) ꝙ땯뉻꓀끴꒽ꖿ맯꧳셾룪몡ꢬ띐ꕈꑵꝀ몡ꢬ띐떥ꚳ룻결엣뗛ꪺ뱶암ꅃꙝꚹ늣ꕘ놱꣮맯꧳닕슴꒽ꗁꛦ결ꕈꕾ엜뚵꒧뱶암ꕩ꿠ꗧ걏꒣삳ꦿ늤ꪺꅃ
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 25 ꑔꅂ곣ꡳ궭꣮뭐ꖼ꣓곣ꡳꓨꙖ ꖻ곣ꡳꗧ궱맯ꑆꑀ궭꣮ꅃ궺ꗽꝙ걏곣ꡳ엜뚵ꪺ뿅뙱ꞡ걏뇄ꛦꕄ왛ꪺ뿅뙱ꓨꚡꅁꕂ룪껆ꗧ걏꣺ꛛ꧳곛Ꙑ꣓랽ꅁꛛ땍ꕩ꿠ꓞ땯ꙀꙐꓨꩫ엜늧ꪺ냝썄ꅁꛓ뻉교엜뚵뚡ꪺ곛쏶꧊덑룘ꑪꅁ덯걏Ꙣ삳ꗎꖻ곣ꡳ떲ꩇ껉삳ꩠ띎ꪺꅃ쇶땍곣ꡳ꒤ꑷ싇ꗑ닎군ꓨꩫ놱꣮ꕩ꿠ꪺꙀꙐꓨꩫ엜늧ꅁꗧ땯뉻곣ꡳ꒤ꙀꙐꓨꩫ엜늧꒧냝썄꧒덹ꚨꪺ낾뭾ꣃ꒣쑙궫ꅁ룻꣎꒧Ꝁꩫ꒴결Ꙣ곣ꡳ덝군륌땻꒤ꝙꛒ뱻ꚹ뚵냝썄 (Podsakoff & Organ, 1986)ꅃ꣤ꚸꅁꖻ곣ꡳ꒤닕슴꒽ꖿꪺ뿅뙱썄뚵ꑄ걏쒶ꛛ냪ꕾ뙱ꫭꅁꚹ쇶땍걏냪꒺뙩ꛦ닕슴꒽ꖿ곣ꡳ껉녠ꗎ꒧ꓨꚡ (꙰ꩌ뉑깖떥ꅁ1994ꅆꩌ�ꅁ1996)ꅁ꒤냪ꫀ라꒤귻ꑵ닕슴꒽ꖿ뭻ꪾꪺ꒺뉛ꅁ뭐ꛨꓨ냪깡꒧뚡걏ꝟꙝꓥ꓆깴늧ꛓꚳ꧒꒣Ꙑꅁꭨ걏ꑀ귓귈녯놴끑ꪺ쒳썄ꅁ굙ꩇ꽵귻ꑵ맯꧳꒽ꖿ뭻ꪾꪺ꒺뉛ꙝꓥ꓆깴늧ꛓꚳ꧒꒣Ꙑꅁꖻ곣ꡳ맯꧳닕슴꒽ꖿ꒧뿅뙱ꓨꚡ녎ꕩ꿠ꙝꚹ늣ꗍ낾깴ꅁ덯ꑝ걏Ꙣ룑얪ꖻ곣ꡳ떲ꩇ껉믝꽤띎ꪺꅁꯡ쓲곣ꡳꗧꕩꛒ뱻맯ꚹ쒳썄뙩ꑀꡂ뉠ꑊ놴끑ꅃꙁꅁ곣ꡳ볋ꖻꕄ굮ꝴ걁뵤돲결닕슴꒤냲뱨귻ꑵꅁꙝꚹ곣ꡳ떲ꩇ삳걏룻결빁ꗎ꧳닕슴냲뱨ꅁ걏ꝟ꿠쏾뇀ꛜ닕슴꒤낪뚥뱨ꅁꗧꚳ꣤뫃냝ꅃ돌ꯡꅁꙝ뇄ꗎLISREL뙩ꛦ룪껆꓀꩒ꅁꙝꚹ쏸ꕈ녎ꑀꕩ꿠덹ꚨꑺ쉚ꪺ놱꣮엜뚵꿇ꑊꅁꚹ맯곣ꡳ떲ꩇꗧꕩ꿠덹ꚨꑀ뱶암ꅃ 곣ꡳ떲ꩇ맯ꯡ쓲곣ꡳꓨꙖꗧꕩ뒣꣑굙ꑺ뇒땯ꅃ궺ꗽꅁ곣ꡳ땯뉻낣ꑆ닕슴꒽ꖿ면ꑆ닕슴놱꣮뭐닕슴꒽ꗁꛦ결뚡쏶ꭙꪺ꒤꒶껄ꩇ꒧ꕾꅁ닕슴놱꣮맯꧳닕슴꒽ꗁꛦ결ꗧꚳꪽ놵뱶암껄ꩇꅁꚹ엣ꗜ낣ꑆ닕슴꒽ꖿ뭻ꪾꕾꅁ닕슴놱꣮ꕩ꿠덺륌꣤ꕌ꒤꒶뻷꣮ꛓ뱶암귻ꑵ닕슴꒽ꗁꛦ결ꅁꯡ쓲곣ꡳ삳ꕩ뙩ꑀꡂ놴끑ꚹ꒤꒶뻷꣮결꛳ꅃ ꣤ꚸꅁꖻ곣ꡳꕄ녩ꙕ닕슴놱꣮뻷꣮싇ꗑ꒣Ꙑꪺ덾깼땯뒧꣤놱꣮껄ꩇꅁ뙩ꛦ맯귻ꑵ뭐닕슴뚡ꗦ뒫뚱ꗎ쏶ꭙꪺꚨ덹ꚨ뱶암ꅁꚹꕇꕩ뭐꫱꙾꣓놴끑귻ꑵ뭐닕슴뚡뚱ꗎ쏶ꭙꅁꕈ귻ꑵꓟ뉺ꮴ곹ꪺ곛쏶곣ꡳ떲Ꙙ (꙰Rousseau, 1995; Tsui, Pearce, Porter & Tripoli, 1997ꅆ뛀깡믴ꅁ2000a떥)ꅁ뉠ꑊ놴끑닕슴놱꣮뻷꣮ꪺ륂ꗎ뭐뚱ꗎ쏶ꭙ뚡ꪺ쏶셰꧊ꅁ걏놱꣮뻷꣮ꪺ닕Ꙙꓨꚡ꒣Ꙑꅁ뚱ꗎ쏶ꭙꪺꚨ걏ꝟꚳ꧒깴늧떥ꅁ삳ꗧ걏ꑀ귓ꚳ뷬ꪺ곣ꡳꕄ썄ꅃ ꙁꅁꖻ곣ꡳ꒤ꕈOuchi떥ꑈ꧒땯깩ꕘ꒧놱꣮쏾ꮬ냏꓀Ꝁ결뉺뷗뇀뻉꧒뻚꒧ꕄ굮걛멣ꅁꙢ륌ꕨ닕슴놱꣮곣ꡳ꒤ꅁ꣤ꕌ뻇ꗧ뒿뒣ꕘ꣤ꕌꪺ놱꣮쏾ꮬꅁ꙰Dalton (1971) 뒣ꕘꛛ놱꣮ꪺ랧꧀ꅁSnell (1992) ꕈ뮯ꖲꞵ (1995) ꪺꑊ놱꣮ꅂJaworski (1988) ꒧ꭄꖿꚡ놱꣮ꅂAbernethy뭐Stoelwinder (1995) ꕈ뱂ꗟ귛떥 (1991) ꒧녍띾놱꣮ꅁPerrow (1986) ꭨ냏꓀ꞹꗾ녪꣮꧊놱꣮ꅂ룻ꭄ녪꣮ꚡ놱꣮ꕈꭄ녪꣮ꚡ놱꣮ꅁJones (1983a) 녎놱꣮냏꓀결녪꣮ꅘꭄ녪꣮놱
26 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ ꣮ꅂ놡맒ꅘꑈ믚놱꣮ꅂ녍띾ꅘ볒뛬놱꣮ꕈ륌땻뭐늣ꕘ놱꣮떥ꕼ귓멣궱ꅁꖼ꣓곣ꡳꗧꕩ링룕꿇ꑊ꣤ꕌ놱꣮쏾ꮬꅁꕈ꣤ꕌꪺ꓀쏾볒ꚡꝀ결뉺뷗걛멣ꅁ놴끑맯꧳귻ꑵꛦ결뭐멁ꯗ꒧뱶암ꅁ삳ꗧ걏ꕴꑀ귓ꕩꛦꪺ곣ꡳꓨꙖꅃ 냑ꛒꓥ쑭 ꩌ뉑깖ꅂ볔뒺ꗟꅂꝤ쁒Ꙏꅂꕱ깻륆뷥ꅁꅵ셾륓꒽ꖭꅂ땻Ꟈ꒽ꖿ뭐닕슴꧓뿕ꅂ닕슴꒽ꗁꛦ결쏶ꭙ꒧곣ꡳꅶꅁ뫞뉺뗻뷗ꅁ닄13ꣷ닄2듁ꅁ1994꙾ꅁ궶87-108ꅃ ꩌ�ꅁꅵ닕슴꒽ꖿꅂꭈꗴꅂ닕슴꒽ꗁꛦ결꒧곣ꡳꅇꫀ라ꗦ뒫뉺뷗꒧왛쉉ꅶꅁ뫞뉺곬뻇뻇돸ꅁ닄13ꣷ닄3듁ꅁ1996꙾ꅁ궶391-415ꅃ ꥐ믴ꅁShields, M.ꅁꝤꙷꥧꅁꅵ뫞뉺놱꣮꡴닎꒣빁ꯗ맯롧뉺ꑈ귻ꕜ꿠ꛦ결뱶암꒧곣ꡳꅶꅁ꒤ꑳ뫞뉺뗻뷗ꅁ닄6ꣷ닄2듁ꅁ1998꙾ꅁ궶331-356ꅃ 뛀ꖿ뚯ꅁꅵꑈꑏ룪랽뫞뉺놹걉ꅂ믹귈왛ꮴꙘ뭐귻ꑵ껄꿠꒧쏶ꭙꅶꅁ냪ꗟꕸ왗ꑪ뻇냓뻇곣ꡳ꧒돕ꑨ뷗ꓥꅁ1997꙾ꅃ 뛀깸ꢹꅁꅵ놴꿁뭏왗ꙡ냏ꪺ믢뻉꽓뷨꣤껄꿠ꅶꅁ냪곬라녍썄곣ꡳ군땥ꚨꩇ돸ꝩ (군땥뵳뢹ꅇNSC 85-2416-H-031-002)ꅁ1996꙾ꅃ 뛀깡믴ꅁꅵꑈꑏ룪랽뫞뉺ꅂ뚱ꗎ쏶ꭙ뭐귻ꑵ멁ꯗꅂꛦ결꒧쏶셰꧊곣ꡳꅶꅁ라군뫞뉺륱ꑬ냓냈곣끑라뷗ꓥ뚰ꅁ2000꙾aꅁ궶29-54ꅃ 뛀깡믴ꅁꅵꙨꢤ꓆떦늤뭐닕슴놱꣮뻷꣮꒧뿯뻜ꅘꑀ귓뻣Ꙙ꧊ꪺ랧꧀걛멣ꅶꅁꩆꝤ롧샙냓뻇뻇돸ꅁ닄28듁ꅁ2000꙾bꅁ궶1-21ꅃ 뛀깡믴ꅁꅵ셚껄룪끔꽓꧊뭐놱꣮ꅂ셾룪덝군ꅘ닕슴놱꣮왛쉉뭐ꕎ뉺뉺뷗왛쉉꒧뻣Ꙙꅶꅁꕸꑪ뫞뉺뷗쉏ꅁ닄10ꣷ닄2듁ꅁ2000꙾cꅁ궶227-255ꅃ 뛀깡믴ꅂ놭뻰룛ꅂꟵ뙑ꅁꅵ덎꽓꧊ꅂ셚껄룪끔뭐셾룪떹ꕉ냲슦꒧쏶셰꧊곣ꡳꅘ뻣Ꙙ닕슴놱꣮왛쉉ꅶꅁ뫞뉺뻇돸ꅁ닄16ꣷ닄2듁ꅁ1999꙾ꅁ궶285-314ꅃ 뮯ꖲꞵꅁꅵ껼ꕾꑬ꒽ꕱ롧샧떦늤뭐ꑈꑏ룪랽뫞뉺쏶ꭙ꒧놴끑ꅘꑪ뎰ꕸ냓꒧맪쏒곣ꡳꅶꅁ늣띾땯깩냪믚꓆뭐돒룪쏶ꭙ곣끑라ꅁꛦ걆끼돒ꥥ라ꅁ1995꙾ꅃ 뱂ꗟ귛ꅂꕱ깻륆뷥ꅂ낪ꓕ띇ꅁꅵꑵꝀ덎ꅂ떲멣꽓꧊뭐닕슴놱꣮뭐놱꣮ꖢ뭾ꅶꅁ뫞뉺뗻뷗ꅁ1991꙾10ꓫꅁ궶157-182ꅃ Abernethy, M. A., and Stoelwinder, J. U. "The Role of Professional Control in the Management of Complex Organizations", Accounting, Organizations and Society, 20, 1995, -17. Albanese, R., and Van Fleet, D. D., "Rational Behavior in Groups: The Free-riding Tendency", Academy of Management Review, 10, 1985, -255. Alchian, A. A., and Demsetz H., "Production, Information Costs, and Economic Organization", American Economic Review, 62, 1972, -795.
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32 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ 뿽 ꫭꑀ 볋ꖻ뱴냓꒧쓝꧊룪껆ꕈ냝ꣷ땯꧱뭐Ꙟꚬꪬꩰ ꒽ꕱꝏ 늣띾ꝏ 룪ꖻ썂 (ꛊ롕)귻ꑵꑈ볆 (ꑈ)땯꧱냝ꣷ볆ꚳ껄냝ꣷ볆 A 룪끔륱ꑬ 270 55 15 13 B 룪끔륱ꑬ 8,000 1,500 20 20 C 룪끔륱ꑬ 435 250 20 16 D 룪끔륱ꑬ 2,985 200 15 15 E 룪끔륱ꑬ -- 190 15 14 F 룪끔륱ꑬ 2,347 615 20 15 G 룪끔륱ꑬ 1,390 780 18 18 H 룪끔륱ꑬ 11,000 -- 15 15 I 룪끔륱ꑬ 7,232 448 15 0 J ꓆ꑵ 500 170 15 12 K ꓆ꑵ 80,000 800 20 14 L 뻷뇱 1,289 268 20 19 M 륱뻷 37,074 3,483 20 20 N 궹ꭾ -- 750 18 15 O 궹ꭾ 29,240 6,000 20 18 P 꾼슴 680 160 16 0 Q 뿻앋 80 37 15 9 R 덹꿈 2,620 519 18 18 S 뿬꒽돃귑 2,870 1,200ꑈ 15 15 T 빔떡 5 30 15 15 U 샧ꯘ 11,200 1,350 20 19 V 륳냢 60 2,000 15 8 W 뿄 14,000 1,600 20 20 X 뿄 20,000 170 20 17 Y ꩁ냈 5 350 15 15 Z ꩁ냈 -- 1,500 15 15
닕슴놱꣮ꅂꗦ뒫쏶ꭙ뭐닕슴꒽ꗁꛦ결ꉷ닕슴꒽ꖿꪺ꒤꒶껄ꩇ 33 Organizational Control, Exchange Relationships and Organizational Citizenship Behavior: The Mediating Effect of Organizational Justice JIA-CHI HUANG Department of Business Administration, Soochow University ABSTRACT This research argues organizational control can avoid employees’ free-riding behavior by two approaches. The effects of Output control and behavior control are by means of identifying employees’ property right, and facilitating economic exchange relationships between employees and organizations. Clan control’s effect is through self-interest motivation enlargement, and facilitating social exchange relationships. Based on this theoretical framework, this study explored the relationships between organizational control and organizational citizenship behavior (OCB), and the mediating role of organizational justice. This study found distributive justice had no significant relationships with OCB. Behavior control had negative relationships with OCB, either direct or through the mediating effect of formal procedural justice. Clan control had positive relationships with OCB, either direct or through the mediating effect of formal procedural justice and interactional justice. Keywords: organizational control, social exchange theory, organizational justice, organizational citizenship behavior, economic exchange
34 뮲꒯뫞뉺뗻뷗ꅁ닄ꑅꣷ닄ꑇ듁ꅁꗁ냪91꙾9ꓫ
