Printed Date: 10/18/2022 Page 1 of 3
THE SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Leads Management
任务: 信息资源管理
Code 序号: OH-SM-CS-S002
Objectives: At the end of this session, each trainee will be able to ensure that
information from team hot could result in additional revenues for sister
properties is made available.
目的： 课程结束后，每个学员将能够尽可能的信息资源为其他集团酒店
增加收入。
Standard: See attachment
标准: 附标准和程序
Resources: Whiteboard / TEAMHOT Form, LCD, Flipchart
培训器材: 白板，集团联合销售线索表格, LCD，翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Explanation
Content
解释内容
Demonstration
With LCD
用 LCD 展示
LCD
This session should be divided two parts:
课程将分为两部分
What is leads management? 什么是信息资源管理？
How do we handle it? 如何去做？
Explain the standard of leads management
(All the S&P will be written on the Flipchart 1)
逐条解释信息资源管理的标准？
( 所有的标准将事先写在翻转展示板上)
Showing starwood Global Distribution System and Central
Reservation Office reservation system.
展示仕达屋集团全球销售网络系统和全球预订中心的预订
系统。
Answer: Team Hot / GSO
Increase hotel revenue and business, also can make more
incentive for every sales associate.
增加酒店收入和生意，并且每个销售部员工可以从中获得
更多的奖励。
Second Part:
5 minutes
20 minutes
15 minutes
20 minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Printed Date: 10/18/2022 Page 2 of 3
Practice
练习
Summary
总结
Leads Management handling:操作订房线索管理
Out-bound leads: 向外发预定线索
Pay attention for incoming leads
Incoming leads: 收到的预定线索
How to handing incoming leads and procedure of it?
如何操作收到的会议及宴会线索，程序是什么？
How many days should we use to determine a account’s
type? 应该多少天来确定客户类型？
How can we inform the action taken and the result through
Team Hot electronically?
如何通过集团 Team Hot 系统来采取行动并获得结果？
All in-coming leads will be reviewed on a monthly basis.
所有的预定线索将每月回顾一次。
How should we report business materialized from in-
coming leads back through Team Hot?
我们如何向集团预定系统、GSO 回复生意情况？
Why we should maintain frequent communication and
rapport with respective GP, SP, APP Director ,GSO and
other associates of Starwood ?
为什么我们应该经常与全球销售中心，地区销售中心及
其他的仕达屋酒店集团的销售代表联络？
Remand: as a sales associate, must be always ask one more
question for all sister hotel--team hot.
提醒：作为一名销售部员工，必须在销售行为过程中，保
持一直多向客人多提问一个问题，帮助集团其他酒店做销
售。
Use the Team Hot form exercise :
When you do sales call, you know HP company will have a
conference meeting in Suzhou they don’t make decision yet,
their budget is US$180per person per day, including room
accommodation, meeting, and breakfast, total 30 pax will attend
this meeting , also have a cocktail in the first night, but the
budget don’t know yet, you want to send this information to
Suzhou Sheraton hotel sales department , telephone number and
contact person you can use our hotel number and your
associate’s name.
当你在做销售时了解到惠普公司将有一个会议在杭州，他
们还没有决定用哪一家酒店。他们的预算是每人每天包括
房间，会议和早餐的标准是美金 180，并准备在第一天
有一个酒会，预算暂时不详，你想发订房线索给苏州喜来
登销售部，电话和联系人你可以用酒店的电话和同事的名
字。
After exercise, all trainee will correct Team Hot Form.
练习结束后每个学员将非常清楚订房线索的填写标准。
Review Key Point.
回顾要点
5 minutes
5 minutes
Total 70
minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Printed Date: 10/18/2022 Page 3 of 3
