췸짏쫩뗪뗄CRM벼쫵럖컶 췵헰맺 쇵믛 풬죪뮪 뺡맜쿖뷱훚뛠뗧ퟓ짌컱웳튵뗄펯샻잰뺰죔웋쮷쏔샫ꎬ떫컒쏇죔폐ퟣ릻샭평뛔췸짏쫩뗪 돖샖맛첬뛈ꆣ좨췾뗷닩뷡맻쯆뫵퇩횤쇋뮥솪췸엝쒭웆쏰뫳탒듦헟횮튻뗄췸짏쫩뗪ꎬ틀좻펵폐잿듳뗄랢햹잱솦ꆣ뗚11듎훐맺췸싧뮥솪랢햹ힴ뿶춳볆놨룦뇭쏷ꎬퟷ캪췸짏쫩뗪훷펪닺욷뗄쫩벮뫍틴쿱훆욷ꎬ햼뻝쇋퓚좥쓪췸짏쪵볊릺싲닺욷업쏻뗄잰솽캻(%뫍%),쇭폐%뫍%뗄폃뮧죏캪쿖폐췸짏쫩뗪쳡릩뗄쫩뾯벰틴쿱훆욷죔늻쓜싺ퟣ탨쟳ꆣ뛸Amazon뗄돵늽펯샻폫룟쯙돉뎤ꎬ퓲듓쪵볹뷇뛈횤쪵쇋쿠맘웳튵뗄짺쏼솦ꆣ 틲듋ꎬ췸짏쫩뗪뗄뺭펪쒣쪽뫍퓋ퟷ맦퓲ꎬ뛔뷱뫳컒맺췸싧쇣쫛웳튵뗄랢햹뻟폐쿠떱뗄뷨본ퟷ폃ꆣ놾컄듓뿍뮧맘쾵맜샭쾵춳 (CRMꎺcustomer relationship management) 뷇뛈ꎬ뛔췸짏쫩뗪뷸탐퇐뺿럖컶ꆣ캪쇋쳡룟럖컶뗄쿖쪵탔폫듺뇭탔ꎬ놾컄톡좡쇋Amazonꆢ놴쯾쮹싼퓚쿟(BolChina)폫떱떱췸짏쫩뗪ퟷ캪퇐뺿뛔쿳ꆣ웤훐ꎬAmazon쫇좫쟲뗧ퟓ짌컱웳튵뗄쿈쟽ꎬBolChina쫇좫쟲훸쏻뒫쎽웳튵퓚훐맺뗄퓚쿟쫩뗪ꎬ떱떱퓲쫇컒맺쒿잰ퟮ듳뗄췸짏쫩뗪ꆣ죽헟폐ퟅ늻춬뗄놾뷡릹ꆢ뺭펪놳뺰ꆢ웳튵컄뮯ꎬ웤CRM쾵춳튲룷폐쳘즫ꎬ쾣췻춨맽쿠펦뗄뇈뷏럖컶ꎬ쓜뛔컒맺쿠맘웳튵뗄퓋펪랽쪽쳡릩폐틦웴쪾ꆣ 1 CRM뛔폚췸짏쫩뗪뗄훘튪탔 뿍뮧쫇쯹폐웳튵뺭펪믮뚯뗄훕벫풪쯘ꆣ뛔폚틔뿍뮧캪떼쿲(Customer-oriented)뗄췸짏쇣쫛웳튵살쮵ꎬ뿍뮧훒돏뛈쫇쯹폐얬솦뗄훕벫쒿뇪ꆣ틲듋ꎬ췪짆뗄CRM쾵춳쫇웳튵볓쯙샻죳뫍폅쫆쳡짽뗄맘볼ꆣCRM쾵춳몭룇늢째춸죫펪쿺맜샭ꆢ쿺쫛맜샭뫍럾컱폫벼쫵횧돖뗄좫늿쇷돌ꎬ뿉틔쪵쿖뛔떱잰믲헟잱퓚뿍뮧뗄탨쟳뗄샭뷢ꆢ풤닢ꆢ맜샭ꆣ췸짏쫩뗪죧뫎춨맽CRM쾵춳ꎬ퓚폫뒫춳탐튵뗄뺺헹훐ꎬ쪵쿖뛔탂쪱듺뿍뮧룟킧뗄펪쿺ꆢ맜샭ꆢ럾컱ꎬ틔늻뛏쳡룟웤싺틢뛈뫍훒돏뛈ꎬ붵뗍뺭펪돉놾ꎬ룄짆뻶닟훊솿ꎬ쫇뗃틔짺듦뫍랢햹뗄맘볼ꆣ(볻춼1) Author: Mecca Saturday, August 02, 2003 1/8
2 펪쿺맜샭럖컶 펪쿺쟾뗀뷡릹 샭싛짏붲ꎬInternet춨맽횱뷓뗧ퟓ펪쿺뿉틔폐킧솪뷓훆퓬짌폫쿻럑헟ꎬ복짙믲쿻돽훐볤뮷뷚ꎬ듓뛸붵뗍닺욷뚨볛(죧춼2훐 a 쯹쪾)ꆣ떫쫂쪵짏ꎬ컞싛쫇좫쟲ퟮ듳뗄췸짏쇣쫛웳튵Amazonꎬ틖믲쫇놴쯾쮹싼벯췅웬쿂뗄BolChinaꎬ쿖뷗뛎죔훷튪듓엺랢짌쫖훐릺싲춼쫩ꎬ뛸떱떱췸짏쫩뗪짵훁쏅쪵쪩췆탐쇋랢햹솬쯸뗪뗄짌튵닟싔ꆣ듓뷡릹짏뾴ꎬ췸짏쫩뗪뷶뷶냧퇝쇋듺쿺짌뗄뷇즫ꎬ웤펪쿺쟾뗀랴뛸룼뢴퓓ꆢ죟뎤(볻춼2훐b 쯹쪾)ꆣ Author: Mecca Saturday, August 02, 2003 2/8
컒쏇죏캪ꎬ퓬돉헢훖뻖쏦뗄풭틲쫇ꎺ퓚뗧ퟓ짌컱랢햹돵웚ꎬ뒫춳쫩뗪폫췸짏쫩뗪퓚쫐뎡짏늢듦ꎬ평폚뫳헟늢캴햼뻸뛔폅쫆ꎬ돶냦짌늻뿉쓜뫶싔뇈훘뷏듳뗄뒫춳쿺쫛쟾뗀ꎬ췸짏쫩뗪튲퓝쪱쎻폐쪵솦뛀햼돶냦쫐뎡뗄헻룶믲뻸듳늿럖랢탐쟾뗀ꆣ틲듋ꎬ훚뛠훐볤짌뗄듦퓚뛔췸짏쫩뗪뗄펪쿺늻뷶뫏샭뛸쟒쿠떱훘튪ꆣ죧뛔폚Amazonꎬ훐볤짌뗄랶캧뿉틔쫇랢탐죋ꆢ엺랢짌믲뗚죽랽싴볒(Third-party seller)뗈뫏ퟷ믯냩ꆣ훐볤짌뗄돶쿖ꎬ듳듳췘햹쇋췸햾뗄쫩벮훖샠폫죝솿ꎬ퓶볓쇋뿍뮧뗄뿉톡퓱탔ꎻ훐볤짌뗄듦퓚뿉틔붵뗍웳튵닖뒢돉놾ꎬ늢듓튻뚨닣쏦짏럖떣웳튵뗄뺭펪럧쿕ꎻ쇭췢ꎬ훐볤짌뿉틔닎폫췸햾뗄캬뮤폫맜샭ꎬ죧퓚췸햾쇐뇭샯쳭볓짌욷탅쾢ꆢ움싛ꆢ놨볛ꆢ쓚죝ꆢ햪슼뗈폐훺폚뿍뮧릺싲뗄쓚죝ꆣ뺡맜듓뷡릹짏뾴ꎬ쯻쏇뗄닎폫퓶볓쇋펪쿺쟾뗀뗄뢴퓓탔ꎬ떫쿈뷸뿉뾿뗄췸싧벼쫵붫헻룶붻틗맽돌듳캪볲뮯ꎬ잿듳뗄CRM쾵춳뿉틔톸쯙ꆢ폐킧뗄맜샭싲싴쮫랽뗄룷샠탅쾢ꎻ췸짏붻틗쾵춳뿉틔ힼ좷ꆢ뿬뷝뗄맜샭뢴퓓뗄첸에쇷ꆢ쯹폐좨쇷ꆢ듙쿺쇷ꆢ탅쾢쇷폫닺욷쇷ꆣ춨맽릹붨뗧ퟓ짌컱붻틗욽첨ꎬ췸짏쫩뗪폫훚뛠뫏ퟷ믯냩릵춨쇋돶냦짌폫쿻럑헟ꎬ퓚럖쿭샻죳뗄춬쪱럖떣쇋뺭펪럧쿕ꆣ 펪쿺닟싔 쫐뎡탻뒫닟싔 뗧ퟓ짌컱뗄돶쿖뛔쫐뎡탻뒫닟싔뗄뒴탂ퟶ돶쇋벫듳뗄릱쿗ꆣ볈폐컒쏇훖훖쾰틔캪뎣뗄뒫춳탻뒫랽쪽(죧퓚룷샠뛁헟퓓횾훐훘뗣탻뒫틔헐쒼쫩폑믡믡풱)ꎬ춬쪱닣돶늻쟮뗄뗧ퟓ펪쿺쫖뛎튲컞쪱컞뿌늻퓚컼틽컒쏇뗄퇛쟲ꎺ듓뎣폃뗄email탻뒫췆뷩ꆢ웬후맣룦(banner)ꎬ떽췸햾솴뷓ꆢ뚯싾맣룦ꎬ믲뺫쏮뻸싗ꎬ믲쏮폯뺪죋ꎬ믲폄쒬몬탮ꎬ쯹폐뗄뒴틢뫍얬솦뚼퓚웚듽뗣믷싊뗄짏짽ꆣ떫쫂쪵짏ꎬ룟뗄뗣믷싊늢캴뫍룟돉붻싊듦퓚헽쿠맘뗄맘쾵ꆣ뛔폚췸짏쫩뗪살쮵ꎬ쇴힡맋뿍뗄탄풶뇈컼틽맋뿍뗄퇛쟲룼훘튪ꆣ퓚헢튻뗣짏ꎬAmazon뗄펪쿺닟싔룼뻟퇐뺿뫍뷨본볛횵ꆣ Author: Mecca Saturday, August 02, 2003 3/8
Amazonퟔ돆쫇뗘쟲짏ퟮ듳뗄쫩뗪뫍틔맋뿍캪훐탄(customer-centric)뗄릫쮾ꎬ웤CEO Jeffrey P. Bezos 튻횱짮탅뿚놮(word-of-mouth)뗄솦솿ꆣ틲듋ꎬ릫쮾뗄쫗튪펪쿺닟싔쫇훂솦폚쳡룟뿍뮧싺틢뛈ꎬ뷸뛸쳡룟뿍뮧훒돏뛈ꎬ탎돉탄뿚쿠뒫뗄돋쫽펪쿺킧펦(볻춼3)ꆣ솼뫃뗄뿚놮ꎬ늻떫뷏뒫춳맣룦룼쓜폐킧뗘퓶볓뿍뮧뗄훘뢴릺싲싊ꎬ뛸쟒춨맽쏢럑ꆢ맣랺뛸헦쪵뗄탻뒫퓚뛌쪱볤쓚쪹릫쮾돉캪뻙쫀훵쒿뗄붹뗣ꎬ탎돉욷없킧펦ꆣ평폚Amazon냧퇝쇋뗧ퟓ짌컱쿈쟽헟뗄뷇즫ꎬ웤튻뻙튻뚯늻떫돉캪뒫쎽맘힢뗄죈쏅뮰쳢ꎬ뛸쟒뇤캪튵죋쪿뷲뷲샖뗀뗄햸탂낸샽ꎬ떱듳훚돶폚뫃웦탄뎢쫔릺컯뫳ꎬ폤뿬뗄릺컯쳥퇩폫훜떽뗄뿍뮧럾컱헷럾쇋쯻쏇뗄탄ꎬ튻뒫쪮ꎬ쪮뒫냙ꎬ훰붥릹붨쇋췸햾볡쪵뗄솼뫃뿚놮ꆣ 춼3 뿚놮뗄돋쫽킧펦 웤듎ꎬ돽쇋닉폃뛠훖뒫춳뗄믲췸싧뗄탻뒫랽쪽죧뗧쫓ꆢ맣능ꆢ펡쮢컯ꆢ횱뷓펪쿺ꆢemail펪쿺췢ꎬAmazon뮹닉폃쳡돉뗄랽쪽맄샸뫏ퟷ믯냩붫Amazon릫쮾뗄맣룦솴뷓럅퓚췸햾뗄탑쒿캻훃ꎬ믯냩췸햾춨맽믡풱돌탲(Associates program)돶쫛Amazon뗄닺욷ꆣ헻룶맽돌훐ꎬ믯냩췸햾뷶쳡릩닺욷솴뷓ꎬ쯹폐쿺쫛ꆢ뗝쯍ꆢ럾컱맽돌평Amazon췪돉ꆣ쿖퓚ꎬ뎬맽900,000룶췸햾뗇볇돉캪뫏ퟷ믯냩췸햾ꆣ춨맽헢훖랽쪽ꎬAmazon늻떫췘햹쇋쿺쫛랶캧ꎬ뷚쪡쇋펪쿺럑폃ꎬ뛸쟒믯냩췸햾뻟폐늻춬뗄헫뛔탔ꎬ룼죝틗믱뗃뿍뮧쟠ꆢ좡뗃솼뫃뗄펪쿺킧맻ꆣ 볛룱닟싔 뛔폚쯹폐뗄췸짏쫩뗪살쮵ꎬ뫏샭뗄돉놾릹돉횧독쿂뗄뗍볛쫇췸햾뗃틔짺듦뫍돖탸랢햹뗄맘볼ꆪꆰ붵볛뫜죝틗ꎬ떫붵뗃웰볛좴뫜쓑ꆱ(Jeff Bezos)ꆣ놾컄퇐뺿뗄죽볒췸햾뚼탻돆ퟔ벺뗄닺욷볛룱ퟮ뗍ꆣ늢퓚닺욷쯑쯷뷡맻훐ꎬ횱뷓뇪쪾췸햾볛룱폫쫐뎡볛룱뗄뛔뇈ꆢ뿍뮧뷚쪡뗄뷰뛮ꎬ짵훁퓚ퟮ훕뷡헋쪱ꎬ튲늻췼쳡탑뿍뮧헻뇊붻틗뷚풼뗄ퟜ뛮ꆣ떫쪵볊짏ꎬ뿍뮧룼맘탄뗄쫇붻틗탨뢶뗄ퟮ훕듺볛ꆪ짌욷뗄ퟛ뫏볛룱(죧릫쪽1쯹쪾)ꎺ ퟛ뫏볛룱=짌욷볛룱+퓋쫤럑폃+쪱볤돉놾+붻틗럧쿕돉놾+붻틗럑폃 (릫쪽1) 릫쪽1훐ꎬ짌욷볛룱쫇횸짌욷돉붻쪱뗄쪵볊쿺쫛볛룱ꎻ퓋쫤럑폃ꎬ횸돉붻짌욷뗄퓋쫤럑폃(shipping fee)ꎻ쪱볤돉놾ꎬ횸폃뮧듓ힼ놸릺싲떽짌욷뗖듯헢뛎쪱볤뗄뗈듽돉놾ꎻ붻틗럧쿕돉놾ꎬ횸랢짺붻틗럧쿕뗄돉놾ꎬ죧뛱틢햩욭ꆢ탩볙쿺쫛벰웤쯼낲좫럧쿕뛸뿉쓜틽웰뗄폃뮧쯰쪧ꎻ붻틗럑폃ꎬ횸붻틗맽돌훐랢짺뗄웤쯼럑폃ꎬ죧살췹쫩뗪뗄붻춨럑폃믲짏췸럑폃ꆢ췸짏횧뢶럑폃뗈ꆣ 퓚헹뛡뿍뮧뗄맽돌훐ꎬ췸짏쫩뗪폫뒫춳쫩뗪췚뿕탄쮼ꎬ뷟뺡좫솦ꎬ붵뗍ퟛ뫏볛룱(볻뇭1)ꆣ Author: Mecca Saturday, August 02, 2003 4/8
뇭1 췸짏쫩뗪폫뒫춳쫩뗪붵뗍ퟛ뫏볛룱뗄랽램 헫뛔탔펪쿺 Amazon춨맽CRM쾵춳ꎬ럖컶쎿캻뿍뮧뗄풭쪼쇏ꎨ쓪쇤ꆢ탔뇰ꆢ뗘샭캻훃ꆢ볒춥쟩뿶ꆢ쫕죫쟩뿶뗈ꎩ뫍샺쪷붻틗볍슼ꎬ춨맽럖컶췆뛏뿍뮧뗄쿻럑쾰맟ꆢ쿻럑탄샭ꆢ쿻럑닣듎ꆢ훒돏뛈뫍잱퓚볛횵ꆣ룹뻝뿍뮧뗄늻춬탨튪뫍쾰맟쳡릩룸뿍뮧늻춬뗄럾컱ꎬퟮ훕쿲뿍뮧쳡릩튻뛔튻뗄럾컱ꆣ죧춨맽럖컶뿍뮧뎤웚뗄붻틗쟩뿶ꎬ뗃횪뿍뮧믹놾뗄탨쟳뫍쿻럑쫈뫃ꎬ좻뫳쿲뿍뮧췆볶쯻쿫튪뗄쫩벮ꎬ쪹뿍뮧믱뗃ퟮ탂돶냦쿠맘쫩벮뗄탅쾢ꎬ늻떫뿉틔싺ퟣ뿍뮧탨쟳ꎬ뮹쓜복짙펪쿺뗄쎤쒿탔ꎬ뷚쪡쿠맘럑폃ꎬ퓶볓쿺쫛폫샻죳ꆣ 3 쿺쫛맜샭럖컶 떼릺/훺릺럾컱 뒫춳쫩뗪뗄뿍뮧뿉틔뾴떽헦쪵뗄춼쫩ꎬ쪵쿖뺫좷뗄닩헒뫍풤샀ꎻ뛸췸짏쫩뗪뗄쿺쫛맽돌쫇퓚탩쓢쫀뷧훐뷸탐뗄ꎬ틲듋뇣뷝뗄떼릺/훺릺럾컱ꎬ쫇듙뷸뿍뮧릺싲뗄훘튪틲쯘ꆣ죧ꎺ퓚몣솿뗄춼쫩폫틴쿱훆욷훐톸쯙쯑쯷뿍뮧탨튪뗄짌욷ꎬ뿉틔뷚풼뿍뮧쪱볤늢쳡룟쇋쯑쯷돉릦싊ꎻ뛔쯑쯷뷡맻뷸탐업탲ꎬ뿉틔쪵쿖뛾듎업탲뫍쾸톡ꎻ쳡릩랽뇣뗄룶탔뮯럾컱ꎬ볲뮯쇋붻틗맽돌ꎻ쿪뺡뗄릺싲닎뾼캪뿍뮧뻶닟쳡릩좫쏦뗄쿠맘톶ꎬ늻떫뿉틔복짙릺싲뗄쎤쒿탔ꎬ룼훘튪뗄쫇춨맽붻닦펪쿺(cross-marketing)뫍붻닦쿺쫛(cross-selling)뿉틔췘햹뿍뮧뗄톡퓱랶캧ꎬ폐킧뗄퓶볓쪵볊쿺쫛솿ꆭꆭ(볻뇭3) Author: Mecca Saturday, August 02, 2003 5/8
뇭3 룷췸햾떼릺/훺릺럾컱 힢ꎺ룹뻝룷췸햾쿠펦릦쓜헻샭뛸뗃ꆣAmazon뮹닎뾼쇋Amazon Web Services Version API and Integration Guide뗄쿠맘쓚죝ꆣ 쏷좷ꆢ뿬쯙뗄릺싲돌탲 췸싧벼쫵뗄랢햹쪹뿍뮧뗄붻틗맽돌럂런훃짭폚뒫춳쫩뗪ꆣ쿖퓚ꎬ릺컯뎵(shopping cart)뗄짭펰벸뫵돶쿖퓚쯹폐뗄췸짏쇣쫛뗪훐ꆣ캪쇋볲뮯ꆢ맦랶릺싲돌탲ꎬ췸짏쫩뗪캪쎿튻룶늽훨쏷좷뇠뫅ꎬ훰늽틽떼뿍뮧뗄헻룶릺싲맽돌ꆣ뛔폚믡풱훆뗄췸짏쫩뗪ꎬ뿍뮧횻탨힢닡쪱헽좷쳮킴좫늿탅쾢ꎬ틔뫳뗄쯹폐붻틗뿉춨맽ꆰ컒뗄헊뮧ꆱ뷸탐맜샭ꎬ헻룶맽돌훐룼볲떥톸쯙ꆣAmazon룼쫇췆돶쇋1-click벼쫵ꎬ뢴퓓뗄릺싲맽돌떯횸횮볤벴뿉췪돉ꆣ 엤쯍쳥쾵 짌욷뗄쪵컯쇷돌뫍쪵쳥럖엤쫇췸짏쿺쫛뗄훘튪뮷뷚ꎬ틅몶뗄쫇평폚맺쟩맺솦뗄닮뻠ꎬ컒맺뮹캴쓜붨솢뷏랢듯뗄쿖듺컯쇷쳥쾵ꆣ돽쇋폊헾쾵춳췢뮹캴돶쿖듳맦쒣뗄컯쇷웳튵ꎬ컞싛쫇췸햾뮹쫇뿍뮧뛔듋뚼뫜컞쓎ꆣ틲듋놾컄뗄럖컶맽돌틔Amazon캪샽ꆣ 쫕떽뿍뮧뚩떥뫳ꎬAmazon솢뿌ퟔ뚯믘몯룐킻맋뿍ꎬ늢붫쿠맘탅쾢뒫쯍떽닆컱뫍뿍뮧럾컱늿쏅ꎬ닆컱늿쏅뷸탐탅폃뾨헋ꎬ뿍뮧럾컱늿쏅퓲붫쿠맘톶듦죫튻룶뿍뮧쫴쫽뻝뿢ꆣ춬쪱ꎬ닩톯닺욷쫽뻝뿢뾴쫇럱폐듦믵ꆣ죧맻폐듦믵ꎬ뻍솢뿌랢믵ꎻ죧맻쎻폐ꎬ솢뿌춨횪뺭쿺짌믲랢탐짌ꎬ붫룃쫩쯍훁릫쮾뗄닖뿢냼ힰ뫳별돶ꎬ믲횱뷓평뺭쿺짌별돶ꆣ Author: Mecca Saturday, August 02, 2003 6/8
캪쇋붨솢튻룶뿬쯙뗄엤쯍쳥쾵ꎬAmazon튻랽쏦샻폃쏀맺돉쫬뗄컯쇷뗝쯍쳥쾵(죧UPSꎬ쏀맺솪뫏폊냼럾컱릫쮾)ꎬ쇭튻랽쏦퓚좫쏀ퟢ폃쇋쇹룶릲1100000욽랽펢돟뗄닖뒢엤쯍훐탄ꎬ튻떩뚩떥떽캻뇣뿉듲냼랢췹뿍뮧ꆣ쿈뷸뗄CRM쾵춳춨맽벴쪱뗄뿢듦맜샭쾵춳좷놣뿢듦폐ퟮ뎩쿺쫩뗄ퟣ릻뛠뗄쫽솿ꎬ쓜뫜뿬뗄싺ퟣ뿍뮧뗄탨쟳ꆣ폃뮧뿉춨맽ꆰ쓣뗄헋뮧ꆱ 뷚뗣룺ퟙꆢ닩톯짌욷ힴ첬ꎬ맀볆떽믵죕웚ꎬ좡쿻캴랢쯍짌욷ꎬ룄뇤춶뗝탅쾢ꆣ 4 럾컱폫벼쫵횧돖럖컶 듓룹놾짏쮵ꎬ뿍뮧쫇췸햾뗄짺쏼쿟ꎬ틲듋ꎬ뛸췪짆뛸폐쳘즫뗄뿍뮧쾵춳쫇놣돖뿍뮧훒돏뛈뗄맘볼ꆣ춨뎣살뾴ꎬ쿖폐뗄CRM벼쫵쓜뷏뫃뗄횴탐ퟔ훺쿺쫛ꆢ폊볾뚩퓄ꆢFAQ뗈릦쓜ꆣ떫평폚맛쓮믲돉놾뗈랽쏦뗄풭틲ꎬ췸짏쫩뗪뗄럾컱뮹듦퓚튻뚨뗄닮뻠(볻뇭4)ꆣ 뇭4 췸짏쫩뗪쿠맘럾컱뇈뷏 폊볾쇐뇭럾컱 폊볾럾컱쯆뫵쫇릫죏뗄탔볛뇈ퟮ룟뗄럾컱쇋ꆣ벸뫵쯹폐뗄췸짏쫩뗪뚼폐쿠뛔췪짆뗄폊볾맜샭쾵춳ꆣ듓폃뮧힢닡ꆢ닺욷듙쿺ꆢ쿺쫛믘펦ꆢ떽쳡탑럾컱ꆢ뗷닩럖컶ꎬemail냩쯦폃뮧맡뒩쇋좫늿쿻럑맽돌ꆣ춨뎣ꎬ퓚폃뮧힢닡뗄맽돌훐ꎬ뿉룶탔뮯뚨훆룐탋좤뗄쿠맘탅쾢ꎻCRM쾵춳퓚폃뮧탭뿉뗄쟩뿶쿂랢쯍쿠맘뗧ퟓ폊볾ꎺ죧붵볛듙쿺ꆢ샱욷삡쯍ꆢ닺욷췆볶ꆢ쳡탑놸췼ꆭꆭ퓚췸햾쪵쿖뿍뮧룶탔짨훃뗄횧돖쿂ꎬ뿉룟킧뗘뾪햹튻뛔튻펪쿺ꎬ벴쪱쿬펦뿍뮧탨쟳ꎬ쳡룟뿍뮧훒돏뛈ꆣ 뿍럾훐탄폫뿍뮧럾컱 평폚맦쒣믲돉놾뗄풭틲ꎬ늢럇쎿룶췸짏쫩뗪뚼폐붨짨듳솿뿍뮧럾컱훐탄뗄뇘튪뫍쓜솦ꆣ틲듋ꎬ쿠맘뗄뿍뮧럾컱죧톯ꆢ춶쯟ꆢ췋믵뗈훷튪춨맽췸짏욽첨살뷸탐ꎬBolChina폫떱떱췸짏쫩뗪뮹헫뛔컒맺맺쟩쳡릩뗧뮰솪싧럾컱(떫짐캴폐800쏢럑뗧뮰럾컱)ꆣ쿔뛸틗볻뗄쫇ꎬ뿍뮧훐탄쪵쳥뗄듦퓚뫍맦쒣뛔폚췸짏쫩뗪뗄펰쿬쫇늻퇔뛸폷뗄ꆣ퓚쿖뷗뛎ꎬ럾컱훐탄쪵쳥뗄듦퓚뿉틔쿻돽쿠떱튻늿럖맋뿍뗄떣탄믲틉싇ꎬ쳡짽뿍뮧럾컱훊솿ꎻ뿉틔쳡룟뒦샭톯ꆢ춶쯟벰췋믵뗈럾컱뗄킧싊ꆣ 쳘즫럾컱 Author: Mecca Saturday, August 02, 2003 7/8
췸싧벼쫵뗄랢햹쪹룶탔럾컱뗄돉놾듳듳붵뗍ꆣ죧Amazon쳡릩뗄풸췻쇐뇭폫샱욷힢닡럾컱ꆣ뿍뮧뿉틔뛔릺싲뗄닺욷톡퓱룶탔뮯뗄냼ힰꆢ톡퓱삡퓹뛔쿳ꆢ뚨훆힣뢣폯퇔뗈ꆣ뺡맜쿠뛔퓶볓쇋튻뚨돉놾ꎬ떫룶탔뮯뗄럾컱쓜듳듳쳡룟뿍뮧훒돏뛈ꎬ쳡룟웳튵탎쿳ꆣ 벼쫵횧돖 뺡맜췸짏쫩뗪놾훊짏틀좻쫇쇣쫛웳튵ꎬ떫쯆뫵죋쏇룼풸틢붫웤맩캪룟벼쫵웳튵ꆣ듓Amazon뗄풱릤뷡릹살뾴ꎬ죭볾릤돌쪦풶뛠폚웤쯼쏅쫐늿맍풱ꆪꆪ틲캪췸햾뗄죎뫎튻쿮릦쓜뚼틀삵폚잿듳뗄벼쫵횧돖ꆣ듓몣솿쫽뻝뗄맜샭ꆢ럖컶ꆢ샻폃ꎬ떽햾뗣맜샭ꆢ닺욷쯑쯷ꆢ뿍뮧뮥뚯ꆢ쿺쫛뒦샭ꆢ컯쇷맜샭ꎬ떽폊볾듙쿺ꆢ맋뿍쾸럖ꆢ쫛뫳럾컱뗈뮷뷚뚼탨튪쿠맘벼쫵낲좫ꆢ벴쪱ꆢ뿉뾿뗄놣헏ꆣ(볻뇭5) 뇭5 췸햾뎣볻뗄벼쫵횧돖 ퟜ뷡 짏컄뗄럖컶뇈뷏뇭쏷ꎬ췸짏쫩뗪뗄CRM쾵춳퓚펪쿺맜샭ꆢ쿺쫛맜샭ꆢ럾컱폫벼쫵횧뢶랽쏦랢믓쇋훘튪ퟷ폃ꆣ죽볒췸햾춨맽룷뻟쳘즫뗄CRM쾵춳ꎬ늻춬돌뛈뗄쳡짽쇋뿍뮧뗄싺틢뛈뫍훒돏뛈ꎬ퓚폫뒫춳쫩뗪뗄뺺헹훐좡뗃쇋뷏뫃뗄튵벨ꆣ쯻쏇뗄CRM쾵춳붨짨뛔쿠맘뗄뗧ퟓ짌컱웳튵폐솼뫃뗄뷨본뫍웴랢ퟷ폃ꆣ Author: Mecca Saturday, August 02, 2003 8/8
