JOB DESCRIPTION
工作职责
JOB TITLE 职位 : Amazon Roof Restaurant Manager 亚马逊餐厅经理
DEPARTMENT 部门 : Western Section西餐部
GRADE/LEVEL 级别 :
REPORTS TO 直接上司 : Western Section Head 西餐部经理
RESPONSIBLE FOR 责任范围 :
REVIEWED BY 制定/更新于 :
SCOPE 工作范围 :
The Restaurant Manager is in charge of the entire outlet assigned to him/her and is the direct leader of the Captains, Waiters/Waitresses and Hosts/Hostesses assigned to work in the outlet. He/She co-ordinates closely with the Kitchen, Bar, Stewarding, Housekeeping, Engineering, Accounting, Laundry and Human Resources Departments. He/She takes all the necessary steps in relation to the well-being of his/her team in conjunction with the Human Resources Department. He/She establishes all schedules (monthly work rosters, days off, annual leave and training, etc.) for and concerning the members of his/her team in a timely manner and will discuss all schedules with the Western Section Head before implementation.
餐厅经理负责整个餐厅的管理，他/她直接领导该餐厅的领班、服务员和咨客。他/她与厨房、酒吧、管事部、客房部、工程部、财务部、洗衣房和人力资源部保持紧密协调。他/她将与人力资源部在所有必要的环节上保持联系。他/她将制定时间安排表（每月工作安排、休息安排、年假安排以及培训安排等），及时通知相关的人员，并且这些安排表在实施之前将与西餐部经理讨论。
DUTIES/RESPONSIBILITIES:
义务与责任:
- Creates and maintains excellent rapport with the Chef to whom he/she makes clear, concise and objective comments and recommendations as to how to achieve improvements of the food quality, the efficiency of the service and thereby ensuring the continuous success of the Restaurant. The Restaurant Manager attends all food presentations and tasting with his/her team members and volunteers constructive criticism on the presentation and the taste of the food items being presented. To create a highly motivated team he/she will lead by example which will result in the achievement of sustained excellence in service, customer loyalty and ultimately in positive financial results for the Hotel. He/She will establish excellent rapport between him/herself and the members of the team to ensure an aura of professionalism and self actualization for all.
与总厨建立并保持良好的关系，向他收集提高菜品质量和服务效率的清楚的、简洁的和客观的意见或建议，以确保餐厅经营的持续成功。餐厅经理将与他/她的下属以及自愿者一起参加所有的菜品介绍/试尝，并对所介绍的菜品提出建设性意见。创造一支有高度积极性的队伍，时刻树立榜样，使得所领导的队伍在服务上、顾客忠诚度上以及在为酒店创造的实际经济收益上都保持卓越的成绩。他/她需与他/她的下属建立良好的关系，以确保整个团队工作的专业性和准确性。
- The Restaurant Manager will prepare all appraisal forms in writing and discuss such appraisals on individual basis with each member of the team clearly pointing out the achievements and the shortfalls of each individual who will have to sign their performance appraisal forms once they have been discussed. The fact that the Restaurant Manager is totally familiar with all the standards, the rules and regulations in the Staff Hand-book and the individual the assessment can be held in an open, fair and professional manner and any necessary reprimand/suggestion for improvement frankly discussed with the individual.
餐厅经理需要准备所有的评估表，并且与每位被评估者单独讨论，指出所取得成绩和需要改进的地方，在讨论结束后每位被评估者都需在评估表上签字。餐厅经理需要对员工手册上的所有标准、规章制度非常了解，所有的评估 都需要在公开、公正的以及专业的氛围中进行，任何为改进而提出的必要的训斥/建议都需要坦诚的与其讨论。
- The Restaurant Manager must train all employees and identify those with potential for any appropriate promotion which will ensure the maintenance of standards for the operation and the renewal of the team from within.
餐厅经理须培训员工，并根据其潜能据定是否给适当的提升，以保证运作标准的维持和队伍内部的更新。
- He/She will establish, implement and maintain a proper preventive maintenance programme for the Outlet so as to enable the Engineering and Housekeeping teams to follow-up on a weekly basis. He/She will assist the Chief Steward in the training of the restaurant team on equipment cleanliness, care and proper storage to avoid any breakage and losses.
他/她将制定、执行和维持餐厅的恰当的预防护养程序，使得工程部与客房部能每周跟进解决问题。他/她将协助管事部主管对员工进行餐厅设备器具清洁与小心正确存放的培训，以减少破损与遗失。
The Restaurant Manager will assist all members of his/her team in all operational challenges, activities, changes to standards, etc. and guides, coaches and leads all employees toward achieving their individual talents. Maintains excellent guest relations at all times.
餐厅经理须帮助他/她队伍中的所有成员在操作中的挑战与行为等变成标准，并且还须引导、训练和领导所有的员工发挥他们的才能。始终与客人保持良好的关系。
- The Restaurant Manager will establish the operational budget for his/her outlet in a timely manner and discuss such budget with the Western Section Head before the budget is submitted. He/She will monitor the budget on a daily basis, alert the team of extra sales efforts needed in the form of up-selling, the ‘pushing’ of specials not only to achieve the budget but to exceed it. He/She will communicate any and all ideas on how to create additional revenue to the Western Section Head as well as any ideas of how reduce food and labour costs. He/She will ensure that all team members are totally familiar with the figures and that they too take an active interest in the financial results of the outlet.
餐厅经理须按时制定他/她餐厅的营业额预算，并在提交之前与西餐部经理讨论。他/她须每日监控预算，增强每日特色菜的推销力度，使其不仅仅是达到预算更应超过预算。他/她有 关于提高收益和减少餐饮及劳力成本的任何想法都需要同西餐部经理交流。他/她须确保所有的员工都清楚这些数据并积极关注餐厅的财政收益。
- He/She will be totally familiar and conversant with the menu, the ingredients used and the method of cooking applied for each dish and all the specials on offer for the day which he/she will pass on to all members of the team on a daily basis during the pre-service meeting when he/she will also inform on the items which need ‘pushing’ , are not fresh, not available or sold out or if the preparation method for certain items had to be changed and the reason for the change. He/She will also inform all team members of items which are not on the menu but available from the kitchen.
他/她必须对菜单，菜品的原料和每道菜烹饪工艺相当熟悉，每日推出的特色菜品他/她都必须在每日的班前会上传达给员工，并且，班前会上还要将需要推销、不新鲜、不能提供或者售完的菜品，以及某些菜品的制作工艺已改变及改变的原因告知您的员工。他/她还须告知员工菜单上没有但是厨房可以提供的菜品。
- He/She will have a good knowledge of the wine list and the general characteristics of the wines listed. You will check with Beverage Manager regarding wines & beverages which need pushing, vintages which have changed and wines which are sold out. To ensure the beverage budget is meet monthly you are to work closely with the Beverage Manager on monthly beverage promotions. He/She will also train all team members in beverage knowledge other than wines and help the staff in their selling techniques also for drinks both alcoholic and non-alcoholic, juices etc.
他/她必须对酒单和酒单上所列红酒的特性相当了解。您需要向酒水部经理核对需要推销的红酒和饮料，过期的酒水和已售完的红酒。您需要和酒水部经理紧密合作，制定每月的酒水预算和酒水的改进。他/她也要培训员工除红酒以外的酒水知识，帮助员工提高饮料，如含酒精饮料与不含酒精饮料还有果汁等的销售技巧。
- He/She must be totally familiar with all safety and security standards and ensure the well-being of all the Restaurant staff and guests.
他/她必须对安全保卫标准相当熟悉，并确保餐厅内所有员工与客人的安全健康。
- From time to time, He/She will be asked by the Western Section Head to perform other duties and assignments and possibly assist on her behalf in other departments or outlets.
有时，他/她将被西餐部经理要求履行其他的任务和分配其他的工作，或协助其他部门或餐厅。
JOB PROFILE 任职要求
•EDUCATION 受教育程度：
•EXPERIENCE 工作经验：
•COMPETENCIES 工作能力：
MANAGEMENT/LEADERSHIP
管理/领导能力
RELATIONSHIP：
人际关系
COMMUNICATION：
沟通能力
TECHNICAL COMPETENCIES：
技术能力
• INDIVIDUAL CHARACTERISTICS
个人性格:
• OTHER SKILLS（LANGUAGE, COMPUTERS, •••)
其它技能 (语言、电脑等)
PREPARED BY : _______________________ _____________
制定人 ： Department Head 部门主管 Date 日期
APPROVED BY: _______________________ _____________
批准人 ： General Manager 总经理 Date 日期
ACCEPTED BY: _______________________ ______________
接受人： Employee 员工 Date 日期
The content of this job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the hotel business requirements.
此工作职责的内容将根据饭店营运的要求定期进行更新。
