XXXX 大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Daily Sales Calls
任务：每日销售拜访
Code 序号: OH-SM-CS-D002
Objectives：At the end of this session, each trainee will be able to ensure market reach target are
achieved.
目的：课程结束后，每一个学员将能够确保到达每个目标市场。
Standard： All sales associates will conduct planned sales calls daily covering key accounts, key
prospects, other active accounts and new prospects.
标准：每个销售员工在制订销售计时必须包括重要客户，有潜在生意的客户，其他行为的客
户和新的客户。
Resources：Whiteboard, Flip Chart, Sales Kit, Giveaway, SPG, SPP or Star Choice Form
培训器材： 白板， 翻转展示板，销售资料夹，礼品，SPG, SPP 及 Starchoice 表
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
Ice break
介绍
打破僵局
Raise interests
提高兴趣
Lecture F/C
And
Buzz group
讲解和集体讨论
Role play
角色扮演
Summary
Active music and the trainer is in uniform of sales manager
standing straightly and smile.
大声音乐，着销售经理制服站直，微笑。
Self-introduction and give a warm welcome.
自我介绍向学员表示欢迎。
Question to test the trainee’s level:
Does anyone know what the sales person do at hotel?
提问学员：
谁知道销售部在酒店内是做什么的？
every associate will be a sales person in the hotel.
强调： 酒店内任何一名员工都将是销售人员。
: 我们从中能获得什么？
Gain self confidence mean half success.
充分的自信是成功的一半。
Divided trainees into several group to discuss then critique after
discussion.(What need we preparing before sales calls?) (F/C 1)
将学员分为几组讨论然后评估
( 销售拜访时我们需要准备什么？)
Business card 名片
Collateral material 销售资料
Note pad and pen 便签及笔
Promotional material when applicable 有用时将携带推广资
料
Standard Sales Presenter 标准的销售展示
SPG and Choice enrollment forms 仕达屋优先宾客计划申请
表
Promotional material from sister hotels when
applicable
必要时将携带其它饭店资料。
Note: Good preparation half successful.
强调： 良好的准备是成功的一半。
Ask two pares of trainee to demonstrate sales call. One pare is with
good prepare the other pare is without prepare.
让两个学员表演销售拜访：一个是有充分准备，一个则相反。
Let others to critic and then the trainer emphasis the key points of
good preparation.
让其他的学员评估，训导师对准备充分的销售拜访强调要点。
Review all key points which are listed on Flip Chart .
10 minutes
10 minutes
20 minutes
10 minutes
总结
回顾翻转展示板上的要点。(F/C 1)
Remarks: Daily sales call is an activity for our daily job,
sometimes need some experience to do it, one important thing is
keep good relationship with our clients.
提示：销售拜访是我们每天的基本工作，有时需要一些经验，
重要的是保持与客户的良好关系。
Total 60
minutes
