营建知识创新团队Building a Knowledge & Innovation WorkforceKeke Quei /桂香梅知识与创新论坛1Oct. 26,2003北京
Keke Quei –Story Maker and Story TellerManaging Director, Kinnogene Inc.•Chair, ET –AmchamSDirector, Accenture China/World Bank Shanghai (-China Big West SME Leadership )Development•President –Taiwan SManaging Director, AMA ChinaProfessional Women SKnowledge & Learning –Xerox China Society() SABB Business School Director, ABB ChinaSDevelopment & Solution, Digital Equipment, Asia RegionSProject Director, IMPACSBranch Manager, Marshall IslandsSDolphin Trainer, Ocean World, TaiwanAllogene2 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@
Why us? Why here?•passionate •informed •practising•learning•think differentlyAllcom3 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@kinnogene.
Kinnogene Inc. is a strategic solution consulting firm focusing on integrate best practices, proven methodologies, tools and technologies, to achieve optimal business performance outcomes through our Build, 睿基CEO –StrategyOperate, and Transfer Approach that empowers your team for sustained business Kinnogene PowerPacks©are Innovative, Results-Focused Solutions which provide a unique integrated assessment and action planning system based upon "best 睿基CMM PowerPackpractices" as foundations to facilitatethe development of business Kinnogene®Market is the integrated point of supply of articles, books, training programs, On-line facilitated meetings, 睿基Performance and Software tools to match the identified requirements of your PowerPackorganization –find your answers packaged in Fastrack©Kitsor in the variety found in ourTraining Networkand strategic allianceprogram Kinnogene community ofLeaders Xchange Groups and the睿基Collaborative Innovator’s club provides a forum for sharing and with you, we will help to accelerating the Way your organizations Evaluate, Improve, and Sustain Performance! 创建规划具体需求解析执行支援睿基Competence 解决方案行动方案PowerPack4
?What is it that ?makes an employee, manager, or Enterprise effective & competitive???5
Collaboration& Innovation?Competitive advantage rests on two things, making consistently good decisions, and making these decisions . HarpalSingh Supply Chain Consultants, Inc. (SCC).Discussions occur inside andoutside the company so that multipleperspectives are considered simultaneously – & Innovation involves both internal andexternal routinely •increases the ownership forprocess changes, •transfers key business knowledge from one function to another•focuses the internal organization on externalgoals, •decreases the lost informationbetween handoffs by as much as 30%.Allge & Co6 Rights Reserved 2003 ©Kinnogene Knowledllaboration –info@
A New Breed: The Knowledge & Innovation WorkforceAchieving Competitiveness Through:•Knowledge Management•Collaboration Management•Innovation & Intellectual Capital ManagementAll–7 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration info@
Trading NetworksIndustry ExchangesCommunitiesValue Chain ManagementOperationsLogisticsPurchasingEnterprise Resource PlanningHumanFinanceResourcesCustomerMarketingSalesDistributionServiceCustomer Interaction ManagementMarketplacesCommerce SitesIntermediariesAll & Co8 Rights Reserved 2003 ©Kinnogene Knowledgellaboration –info@-to-End Value Chain Integration
80% of Knowledge Not in Any System100%80%People's Heads60%Unstructured40%Structured(declarative/facts)20%80% of IT budget 0%spent on managing Organizational Knowledge4% of data, information and knowledge©2002 Giga Information Group, Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@kinnogene.
Collaboration, Knowledge and Community: A Continuous Learning ExampleExplicit Implicit KnowledgeKnowledgeTransferTransferCollaborationEnvironmentThe Business/Corp. CommunityCommunity ofPracticePhysical and VirtualImproved Content & Lessons KnowledgeLearnedKnowledge & ContentBusiness Intellectual CapitalAll& Co10 Rights Reserved 2003 ©Kinnogene Knowledge llaboration –info@
A New Breed: The Knowledge & Innovation WorkforceAchieving Competitiveness Through:•Knowledge Management•Collaboration Management•Innovation & Intellectual Capital ManagementAll11 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@
Kinno-Multivideo17 Online ParticipantsAllon 12 Rights Reserved 2003 ©Kinnogene Knowledge & Collaborati –info@
Uses Kinno-Multivideoto…Web Video Conference–Management Reviews: with Branches, remote offices–Foreign Buyers–Suppliers and Channels–Hotel Meeting Services–Interviews by remote–Families overseas Learning–Schools, forum, conferences…–E-learning, Language Learning…Training–Internal/customer Training: orientation, new product briefing…–Technical Briefing and forum…Call Center & Service–Customer Service & CRM–Online Demo –Tele Medicine Collaboration–Supply Chain –Project Team…All@k13 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –
Collaboration Tool #2: Kinno-CEO Strategy Assessment Model3 EASY STEPS 1. Complete the Assessment (in teams) 2. Debrief the Assessment Report 3. Conduct the Validation & Action Planning SessionAllnnogene14 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@
Collaboration Tool #3: Strategy Process & Performance Scorecard ReportMarketing TeamManagementScorecard ReportActual TargetIndexOperations ManagerInvoicing %Each measure should have anOwnerShScoreard Reportipment %Actual TargetIndexShort Shipments1234 1200 95%Bob White$ value shorted1345 1400105%Invoicing %(individual or a team) responsible for:% on %Shipmet %Actual TargetIndexDelivery %Short Shipments1234 1200 95%$ value shorted1345 1400105%Invoicing %% oOn vtiemreall 3 %102%Shipmet %Delivery %Short Shipments1234 1200 95%$ value shorted1345 1400105%% oOn vtiemreall 3 %102%Delivery %Overall Performance 102%•Performance Results•Communication•Action PlanAllo@k15 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –
Performance HighlightsA comprehensive view of to day measures aligned with corporate focused information making issuesvisible before they become way of highlighting the issues needing provide performance system that eliminates the need for ad-hoc system that is easy to use and 16 Rights Reserved 2003 ©Kinnogene Knowledge & Collabor –info@
Using technology to transform corporate culture-Kinno-Collaboration Tools•Kinno-Observer to stay connected.•Kinno-Multivideofor collaborative work & meetings•Kinno-Performance for managing scorecards and reporting•Kinno-CEO for strategy assessment, discussion and action planning.•Kinno-Assessment for right candidate•Kinno-Jobs for Creating job descriptions•Kinno-Profit for integrated daily management. •Kinno-DocuGeniefor capturing explicit knowledge for KMKinno-Market Place for learning resources: e-learning programs at your finger for:•Learning difficulties•Emotional resistance to doing things differently•Emotional resistance to electronic processAlle & Co17 Rights Reserved 2003 ©Kinnogene Knowledgllaboration –info@
A New Breed: The Knowledge & Innovation WorkforceAchieving Competitiveness Through:•Knowledge Management•Collaboration Management•Innovation & Intellectual Capital Management All18 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@
Integrated Intellectual Capital ManagementAll 19 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –info@
Stay Updated? Or, become outdated?ShareMentoriReviewPerformlSchedulellCollaborateConnectAlledge & Co20 Rights Reserved 2003 ©Kinnogene Knowlllaboration –info@
Steps to the collaborative & Innovative futureRecognize andInvest In CollaborationBuild your ownInfrastructure Negotiate for CommonSystems and PracticeManage andLeverage ICBuild TrustEncourage EthicsAll@k21 Rights Reserved 2003 ©Kinnogene Knowledge & Collaboration –
Ready to build a self-motivating Knowledge & Innovative Workforce?Thank you!@+86 21 5131 4210AllCo22 Rights Reserved 2003 ©Kinnogene Knowledge & llaboration –info@
