表169 顾客满意指数（CSI）调查表
顾 客 联 系 人
等级判定 等级标准
沟 通�
�
�
等 级�
情 况�
�
交 货�
�
�
A�
优 异�
�
质 量�
�
�
A－�
很 好�
�
服 务�
�
�
B＋�
高于一般�
�
�
�
B－�
可 接 受�
�
�
�
B�
低于一般�
�
�
�
C�
不能接受�
�
�
�
D�
极 差�
�
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