ꪾ쏑늾신뻷꣮맯HR녍띾슾꿠꒧뱶암 싅뚮꙰ 냪ꗟ꒤ꖡꑪ뻇ꑈꑏ룪랽뫞뉺곣ꡳ꧒곣ꡳꗍ ꩌꓥ걆 냪ꗟ꒤ꖡꑪ뻇ꑈꑏ룪랽뫞뉺곣ꡳ꧒냆뇐뇂 돼ꅂ곣ꡳ냊뻷 쁈뗛샴맒ꪺ뷄삻뭐ꑈ쏾뒼뱺ꪺ뙽땯ꅁꑈꑏ룪랽뫞뉺맯꧳닕슴ꯘꗟ쑶ꪧ쁵뛕뭐돐덹롧샙믹귈ꪺ궫굮꧊뭐ꓩ귑뱗ꅃ꫱ꑀꅂꑇꑑ꙾꣓ꅁꑈꑏ룪랽녍띾ꑈ귻ꪺꢤꛢ뭐ꥷꛬꑝ꒣ꙁ꙰Ꙑ륌ꕨ뛇닎ꗸ띾꧒녱꣒ꛦ꧊ꑵꝀꪺꛦ걆ꑈ귻ꅁ몥몥ꙡ신엜ꚨ결ꗸ띾롧샧ꪺ떦늤꧊맙꛱(Delery&Doty,1996ꅆKoch & McGrathꅁ1996ꅆMartell & Carrollꅁ1995ꅆTornow & DeMeuseꅁ1994)ꅃꑈꑏ룪랽뎡ꗧ덺륌뫴룴곬ꪺ륂ꗎꅁ슲꓆셣몾ꪺꛦ걆냈ꅁꕛ녪맯ꯈꓡꪺ녍띾셚껄뿔룟뭐ꩁ냈ꅁꣃꕈꑈꑏ룪늣ꪺ뫞뉺뗛뫙(Ꟶ룛ꅁ2001)ꅁꙝꚹꅁꙢ21ꕀ곶ꗾ뉹쑶ꪧꪺꪾ쏑롧샙껉ꕎꑕꅁ곬뭐룪끔ꪺ뫞뉺륂ꗎꅂꪾ쏑뭐꿠ꑏꪺ냶빩땯깩ꅁ늣띾떲멣ꗑ돒ꑏ녋뚰신결ꪾ쏑녋뚰ꅁꗸ띾ꪺ롧샧떦늤녎띕꣓띕ꗵ뿠귻ꑵꪺ녍띾ꪾ쏑뭐덎ꅁ꒣ꙁꕵ궭꧳곣땯ꑈ귻ꅁꗸ띾뙽ꥬ녪뷕ꑈꑏ룪랽녍띾ꑈ귻꒧녍띾꿠ꑏꪺ냶빩ꅃ 껚뻚Zaugg & Thom(2003)꧒뒣ꕘꪺ”꒺쇴슾꿠ꣴ뙖볒ꮬ”꒤땯뉻ꅁ냟ꚳ덺륌뻇닟ꮬ닕슴ꞹ뻣ꪺꪾ쏑뫞뉺뻷꣮Ꝁ결냲슦ꅁꑾ꿠뒣HR녍띾슾꿠ꅂ닕슴땯깩ꪺ껖ꓟ꿠ꑏ뭐ꪾ쏑돐띳ꪾ꿠ꅁ뙩ꛓꖥ닕슴ꖼ꣓ꪺ땯깩볧ꑏꅁ륆꣬닕슴ꚨꪺꣴ뙖ꗘ볐ꅃRaymond(1998) ꑝ뭻Ꙑ둎ꗸ띾닕슴꧒꒣깥ꦿ뗸ꪺꑈꑏ룪랽녍띾ꪾ쏑ꅂ꿠ꛓꢥꅁꣃ꒣ꑀꥷ걏뭐ꗍ귑꣓ꅁꛓ걏믝굮덺륌ꑆ룑뭐뻇닟ꅁꣃ롧ꗑ끖뵭뭐땯깩ꛓ뱗녪ꪺꅃYeung(1996)Ꙣ꣤던뷍Boyatzisꪺ곣ꡳ뒿뷍꣬ꅁꡃ귓뫞뉺ꑾ꿠뎣라엜ꅁꑾ꿠ꪺ엜꓆땻ꯗꅁ라쁈뗛ꑈ귌Ꙣ꒣Ꙑꪺ꙾쓖뚥걱ꅂ슾뉐뱨꿅ꕈ샴맒꽓뷨떥ꛓꚳ꧒꒣Ꙑꅁ뭻결슾꿠걏라엜ꕂ꿠롧륌뻇닟ꛓ몥몥땯깩꣓ꪺꅃ ꛱쁈뗛ꅵ슾꿠ꅶꛓ꣓ꪺꪾ쏑뫞뉺쒳썄ꅁꚭꙢ60꙾ꕎꝙ꣼꣬뻇곉ꪺ궫뗸ꅅ뫞뉺ꑪ 1
깶ꦼ녯ꅅꟹ꧔Ꝋ(1960)뒣ꕘꅁꖼ꣓ꅵꪾ쏑ꅶ녎꣺ꕎꑧꙡꅂ돒냊ꅂ룪ꖻꅂ뻷뺹덝돆떥ꅁꚨ결돌궫굮ꪺꗍ늣ꙝ꿀ꅆꙐ껉ꑝ뭻결ꅁ때뷗뉻Ꙣꖼ꣓ꅁꪾ쏑녎ꚨ결돌쏶쇤꧊ꪺ롧샙룪랽ꅅ맯꧳ꗸ띾닕슴ꛓꢥꅁꪽ꣬ꪾ쏑롧샙껉ꕎꪺ꣓셻ꅁꙝꭄ냓ꭾ꓆ꪺꖫ돵ꪧ맜ꅁꪾ쏑뭐돐띳ꑾ꽵ꖿꚨ결ꗸ띾쑶ꪧꪺ궫굮ꝑ뺹ꅅꗸ띾ꖲ뚷덺륌ꚳ껄ꪺ냵ꛦꪾ쏑뫞뉺ꅁ녎륌ꕨꕵ꽤꙳Ꙣ꒽ꕱ귻ꑵ뢣껼꒤ꪺ꒺쇴ꪾ쏑ꅁꚳ꡴닎ꙡ띊뻣ꣃ곶뿽ꑕ꣓ꅁꑾ녯ꕈ뒣닕슴뻣엩ꪺꕛ믹귈ꅃ꫱꙾꣓ꅁ룪끔곬뫴믚뫴룴ꪺ붴꭫땯깩ꅁꑪ뙱슲꓆ꑆꪾ쏑뫞뉺ꪺ셣뷆Ꝁ띾땻Ꟈꅁ꒣엜ꪺ걏ꅁꅵꑈꅶ싂결닕슴뛗뭅ꙕ뱨ꚸꪾ쏑ꪺꕄ굮룼엩ꅝNonaka and H. Takeuchi,1995ꅞꅃ ꚳ얲꧳륌ꕨ곣ꡳꭄ룪끔덎ꙝ꿀뱨궱ꪺꪾ쏑뫞뉺쒳썄ꅁꙨꕢ걏ꗑꑗꦹꑕ곝닕슴ꪺ룪랽꓀끴ꅂꑵ꣣ꅂ꣮ꯗ맯ꪾ쏑뫞뉺ꪺ뱶암ꅁꕵꕈ귓껗ꓨꚡꝥ뉻닕슴뻉ꑊꪾ쏑뫞뉺ꪺ랧ꩰꅁ꓀꩒돦ꛬꙨ결셠엩ꪺ닕슴뱨ꚸꅁꑪꛜ늣띾ꅂ꒽ꕱ닕슴ꅂ녍껗ꅂꑄꛜ꧳ꗸ띾꒺ꪺꑰ많엩ꅁ랥ꓖꢣ꣬ꕈ귓ꑈ결꓀꩒돦ꛬ결꓁ꑊ쉉ꅁ놴끑닕슴꒺귓ꑈꪺꪾ쏑뫞뉺냝썄ꅃꕴꑀꓨ궱ꅁꝙꭋꪾ쏑뫞뉺ꑷꚨ결뉻ꕎꗸ띾뫞뉺ꯤ뫻ꪺ궫굮ꕄ썄ꅁꪾ쏑뫞뉺ꪺ룪끔덎뭐륂Ꝁ걹땻ꪺ궫굮꧊맰덑뒣ꅁꓖꚳ뻇녍ꩠ꧳귓ꑈ뱨ꚸꪺꪾ쏑샲꣺꣓랽ꕈꪾ쏑늾신뻷꣮ꪺ뫞뉺낵놴끑ꅃ ꙝꚹꖻ곣ꡳ뇽싇ꗑZaugg & Thom(2003)뒣ꕘꪺ뷗쉉Ꝁ결맪쏒곣ꡳꪺ뉺뷗냲슦걛멣ꅁꕈ귓ꑈ결돦ꛬꅁ놴꿁ꑈꑏ룪랽녍띾슾꿠ꪺ냶빩걏ꝟ꿠싇ꗑꯡꓑꪺꪾ쏑뻇닟ꛓ꣓ꅁꣃ듁곟곣ꡳ떲ꩇ꿠ꕘ꽵ꖿ꣣ꚳ뒣ꑈꑏ룪랽녍띾슾꿠ꪺꪾ쏑샲꣺뫞륄꒣Ꙑꪺꪾ쏑샲꣺뫞륄맯꧳녍띾슾꿠땯깩ꪺ뱶암놡ꅃꕄ굮ꕈNonaka(1991)뒣ꕘꪺꕼ뫘ꅵꪾ쏑신뒫ꅶ볒ꚡ결랧꧀ꅁ뮲ꕈ럭ꭥ냪꒺ꪾ쏑늾신뻷꣮ꞹ떽ꯘꗟꪺ볐곱ꗸ띾ꅁꝀ결곣ꡳ걛멣ꪺ냲슦ꅁ놵쓲ꙁꕈꙕꑪꗸ띾ꗘꭥꪺ맪ꛦꪬꩰꝀꑀ엧쏒ꅁꙐ껉샋엧귓ꑈ꧒뇄꣺ꪺꪾ쏑샲꣺뫞륄뭐꣤귓ꑈꪺ녍띾슾꿠냶빩ꪺ쏶셰꧊ꅃ 2
뙌ꅂ곣ꡳꗘꪺ 냲꧳ꑗ굺ꪺ곣ꡳ냊뻷뮡ꧺꅁ굙꿠녎ꪾ쏑늾신뻷꣮뭐녍띾슾꿠낵ꑀ덳떲ꅁꕛꕈ쏒ꧺ꒣Ꙑꪺꪾ쏑샲꣺뫞륄ꥍ녍띾슾꿠ꪺꫭ뉻꣣ꚳꖿ곛쏶꧊ꅁꭨꕩꭐ꣏ꗸ띾맯ꑈꑏ룪랽뎡ꪺꪾ쏑뫞뉺뻷꣮ꟳ결궫뗸ꅁ덺륌ꙕ뫘뻷꣮닖뽮꣣ꗸ띾믹귈ꪺꑈꑏ룪ꖻꅃꕴꕾꅁꚳ얲꧳ꑪꙨ볆곣ꡳ곒ꕵ녪뷕녍띾슾꿠볒ꮬꪺꯘ멣ꅁꖼ뉠ꑊ놴끑뱶암ꙕ쏾녍띾슾꿠ꪺꕄ굮ꙝ꿀결꛳ꅃꙝꚹ꿷녎ꖻ곣ꡳ꒧ꗘꪺ뻣뉺꙰ꑕꅇ 1.놴끑ꗘꭥꑈꑏ룪랽녍띾ꑈ귻ꪾ쏑ꕄ굮샲꣺꣓랽 2.꓀꩒ꪾ쏑늾신뻷꣮맯ꑈꑏ룪랽녍띾슾꿠ꪺ뱶암 냑ꅂꓥ쑭놴끑 닄ꑀ론ꅂꪾ쏑돐덹뻷꣮ ꑀꅂꪾ쏑ꪺꥷ롱 Polanyi(1967)궺ꗽ뒣ꕘꪾ쏑ꪺ꒺쇴뭐ꕾ엣꧊ꅃ꒺쇴ꪺꪾ쏑결귓ꑈꕄ왛ꪺ롧엧ꅁ덱녠때ꩫꕈꓥ꙲둹굺ꅁꖲ뚷롧ꗑꑈ믚꒬냊ꑾ꿠늣ꗍꙀ쏑ꅁꚨꖻ낪ꕂ뛇뮼뙏껉ꅁꕩ궫뷆꧊룻ꝃꅁ덱녠삳ꗎ꧳ꕛ믹귈룻낪ꪺꝀ띾겡냊ꑗꅁ귓엩뚡싇ꗑ랾덱꓀꒺쇴ꪾ쏑ꅁ둎ꦻ깩뙽쏾ꓱꪺ륌땻ꅅꛓꕾ엣ꪾ쏑ꭨ룻결ꯈ왛ꅁꕩ뉍랡뿫뭻ꅂꭏ꙳ꅁ덺륌ꖿꚡꅂ볐럇꓆ꕂꚳ꡴닎ꪺ뭹ꢥ뛇뮼ꅁ뱳꩸꧊ꅂ빁ꗎ꧊궫뷆꣏ꗎ꧊곒낪ꅁꕾ엣ꪾ쏑걏쏶꧳륌ꕨꪺꗳ꽁ꭄꚹ껉ꚹꙡꪺ맯뙈ꅁ뭐꽓껭놡맒때쏶ꅁ꣏ꗑꅵ볆ꛬꅶ겡냊돐덹ꕘ꣓ꪺꅁꝑ꧳뭐ꑈ꓀걏ꕾ엣ꪾ쏑ꪺ꽓쉉ꅃ(Nonaka&Takeuchi,1995) ꒺쇴ꪾ쏑(ꕄ왛ꪺ) ꕾ엣ꪾ쏑(ꯈ왛ꪺ) l 롧엧ꪺꪾ쏑(맪뷨ꪺ) l 뉺꧊ꪺꪾ쏑(ꓟ뒼ꪺ) l Ꙑꡂꪺꪾ쏑(ꚹ껉ꚹꙡ) l 덳쓲ꪺꪾ쏑(ꭄꚹ껉ꚹꙡ) l 쏾ꓱꪾ쏑(맪냈) l 볆ꛬꪾ쏑(뉺뷗) 맏3-1-1 ꪾ쏑ꮬ멁ꪺ꓀쏾 룪껆꣓랽ꅇNonaka & Takeuchi(1995), The Knowledge Creating Company, .: Oxford University Press. David & Liam(2000)녎ꪾ쏑꓀결ꑔ쏾ꅇꑈ귻ꪺꪾ쏑(human knowledge)ꅂꫀ라꧊ꪺꪾ쏑(social knowledge)ꅂ떲멣꧊ꪺꪾ쏑(structured knowledge)ꅅꑈ귻귓ꑈꪺꪾ쏑덱 3
녠라엣뉻Ꙣ덎녍띾ꑗꅁꛓꕂ떲Ꙙ꒺쇴ꕾ엣ꪺꪾ쏑ꅆꫀ라꧊ꪺꪾ쏑ꭨ꙳Ꙣ꧳귓ꑈ많엩뚡ꅁ덺륌뚰엩ꪺ꒬냊녎꒺쇴ꪾ쏑ꅂ롧엧Ꙁ꒩ꕌꑈꅆꛓ떲멣꧊ꪺꪾ쏑ꭨ둏꧳닕슴꡴닎ꅂ덗ꭨ꒤ꅁ룻결꣣엩ꕂꕾ엣ꅃ ꑇꅂꪾ쏑늾신뻷꣮ Barjariaꅝ2000ꅞꕘꅁꪾ쏑뫞뉺녪뷕ꚳ껄뉶ꪺ꣏ꗎ귌ꑷꪾꪺꪾ쏑ꅁꛓꪾ쏑돐덹ꭨ녪뷕늣ꗍꑀ뚵띳ꪺꪾ쏑ꅃParent et al(2000)ꭨ뭻결ꪾ쏑돐덹ꛜ꒵ꑷꚨ결ꗾ뉹ꖫ돵ꪺ쑶ꪧ떦늤뺹ꅁꑀꖹ꿊ꕆ꯹쓲ꪺꪾ쏑돐덹ꅁꗸ띾녎ꢫꙖ랴럀ꅅꙝꚹꪾ쏑ꪺ돐덹걏ꑀ귓덳쓲ꪺ륌땻ꕂꖲ뚷꯹쓲덺륌닕슴꒺ꪺ귓ꑈꥍ많엩Ꙁꦼꚹꪺ꒺쇴ꕾ엣ꪾ쏑ꅃNonaka ꅝ1998ꅞ녎꒺쇴ꕾ엣ꪾ쏑ꪺꗦ걹꒬냊ꅁꥷ롱ꚨ둘뫘볒ꚡꅁ꓀ꝏ걏ꫀ라꓆ꅂꕾ꓆ꅂ꒺ꕾꕈ떲Ꙙꅁ뫙꒧결ꅵꪾ쏑ꪺ끪뇛ꅶ(Spiral of Knowledge)ꅁꑝ둎걏ꪾ쏑늾신ꪺꕼ귓땻Ꟈꅃꕈꑕꝙ끷맯Nonaka떥ꑈꅝ1995,1998ꅞ꧒뒣ꕘꪺꕼ뫘ꪾ쏑돐덹ꪺ륌땻ꅂ돵냬ꅂꚡꅂ꽓뱸뭐ꙕ뚥걱ꪺ뙩ꛦꙡ쉉ꓨꚡꅁꝀꑀ뻣Ꙙꚡ놴끑ꅇ (ꑀ) ꫀ라꓆ꅝSocializationꅞ ꗑ꒺쇴ꪾ쏑신뒫결꒺쇴ꪾ쏑ꪺ륌땻ꅁ덺륌롧엧ꅂꓟ뒼볒ꚡꅂ덎ꥍꖩꪺ꓀ꅁ돐덹Ꙁ믯ꪺꪾ쏑ꅃꪾ쏑ꫀ라꓆ꪺ볒ꚡ덱녠끟ꥬ꧳ꑀ귓많뚤ꙀꙐ믢냬ꪺ꒬냊ꅁꚹꙀ덱믢냬ꚳꝕ꧳뙩ꛦꚨ귻롧엧왛쉉ꪺ꓀ꅃꅝNonaka, 1994ꅞꅅꙢꚹ뚥걱ꅁꪾ쏑돐덹ꅂꫭ뉻ꪺꙡ쉉뫙꒧결ꅵ돐ꥬ돵냬ꅶꅝOriginating Baꅞꅁ귓엩ꕩ꓀띐쒱ꅂ놡뫼ꅂ롧엧ꥍꓟ뒼볒ꚡꪺꕀ곉ꅁ덺륌ꢭ엩ꅂ궱맯궱ꪺ롧엧꣓뙩ꛦ꒺쇴ꪾ쏑ꪺ신뒫뭐엜ꅃ (ꑇ)ꕾ꓆ꅝExternalizationꅞ 녎꒺쇴ꪾ쏑뉍랡ꫭ륆결ꕾ엣ꪾ쏑ꪺ륌땻ꅁꑓ뫙결왛꧀꧊ꪺꪾ쏑ꅃ꒺쇴ꪾ쏑덺륌빁럭ꪺ쇴돫ꅂ쏾ꓱꣳꝕꚨ귻녎쏸ꕈ랾덱ꅂ볧싃ꪺꪾ쏑롧엧ꫭ륆ꅂ곶뿽ꕘ꣓ꅁ덱녠덺륌라뷍ꥍ뚰엩곙ꯤꪺꓨꚡ뙽ꥬꅃꪾ쏑ꕾ꓆걏ꪾ쏑돐덹ꪺ쏶쇤ꅁꗑ꒺쇴ꪾ쏑돐덹ꕘ띳ꪺꅂꧺ뵔ꪺ왛꧀(Nonaka,1995)ꅃNonaka et al.,(1998)ꕘꚹ뚥걱녠땯ꗍꙢꅵ꒬냊돵냬ꅶ꒤ꅝInteracting BaꅞꅁꙐ뺫덺륌녍껗ꑰ닕꯹쓲꧊라뷍녎꣤ꓟ뒼볒ꚡꫭ륆녯ꟳꧺ뵔ꅅ녎귓ꑈꪺ뢣꒤ꪺ싺뭐꿠신뒫ꚨꙀꙐꪺ덎뭹랧꧀ꅃ 4
(ꑔ)떲ꙘꅝCombinationꅞ ꗑꕾ엣ꪾ쏑신뒫결ꟳ뷆싸ꪺꕾ엣ꪾ쏑ꅁꗧꝙ녎왛꧀꡴닎꧊ꙡ신꓆ꚨꪾ쏑엩꡴ꪺ륌땻ꅁꑓ뫙결꡴닎꧊ꪾ쏑ꅃ닕슴ꚨ귻ꕩꕈ덺륌ꓥꗳ룪끔곬ꪺ뻷꣮ꅁ꙰륱룜ꗦ뷍륱뢣꓆ꪺ랾덱뫴룴ꅂ룪껆깷…떥ꅁꗦ뒫ꣃ떲Ꙙꪾ쏑ꅁ롧ꗑ녎걊ꚳꪺꕾ엣ꪾ쏑ꕛꕈ꓀쏾ꅂ뱗ꕛꅂ궫띳꓀쏾ꅂ닕Ꙙꅁꛓꚨ띳ꪾ쏑ꅃꪾ쏑떲Ꙙ걏ꗑ많뚤ꚨ귻뭐닕슴꣤ꕌ뎡ꪺꚨ귻롧ꗑ뫴룴라쒳ꪺꚡꦼꚹ끑뷗ꅂꙘꝀꅁ롧륌싐ꪺ룕뭾ꅁꛓ녎걊ꚳꪺꪾ쏑꒩ꕈ꣣엩꓆ꅁꣃꕛꕈ뵳뿨ꅃNonaka et al.(1998)ꅁ녎ꚹ뚥걱ꪾ쏑신뒫땯ꗍꪺꙡ쉉뫙꒧결ꅵ뫴룴돵냬ꅶꅝCyber Baꅞꅁ덱녠덺륌롳엩뭐롳엩Ꙣ뗪샀ꪬ멁꒤뙩ꛦꪺ꒬냊쏶ꭙꅃ (ꕼ)꒺꓆ꅝInternalizationꅞ ꗑꕾ엣ꪾ쏑신꓆결꒺쇴ꪾ쏑ꅁꑓ뫙결뻞Ꝁ꧊ꪺꪾ쏑ꅁ뭐ꅵ쏤낵쏤뻇ꅶ꺧꺧곛쏶ꅃ덺륌뭹ꢥꅂ걇뛇륆ꪾ쏑뭳Ꝁꚨꓢꕕꅁꞡꚳꝕ꧳녎엣꧊ꪾ쏑신뒫결쇴꧊ꪾ쏑ꅃꪾ쏑꒺꓆뚷ꗑ귓ꑈ녎닕슴꒤곛쏶ꪺ엣꧊ꪾ쏑귓ꝏꥷ롱ꅁꕩ덺륌쏤낵쏤뻇ꅂ덺륌왛맮뻇닟ꕈ궱맯궱ꪺ라쒳떥륌땻녎꧒샲녯ꪺꪾ쏑신꓆ꚨ귓ꝏ뻖ꚳꪺꪾ쏑ꅃNonaka 떥ꑈꅝ1998ꅞ녎ꗧ녎ꚹ뚥걱ꪾ쏑신뒫땯ꗍꪺꙡ쉉뫙꒧결ꅵ뵭닟돵냬ꅶꅝExercising Baꅞꅁ덺륌Ꙣ맪믚ꗍ겡꒤뗪샀샴맒꒤꣏ꗎꖿꚡ꓆ꪾ쏑ꅝ뫙ꕾ엣ꪾ쏑ꅞꅁꛓ꯹쓲ꕛ녪ꪾ쏑꒺꓆륌땻ꅁꚹ돵냬ꕩ덺륌ꑈ결ꪺ끖뵭볒ꚡꅁ녪꓆ꪾ쏑ꪺ신늾ꅃ ꒺쇴ꪾ쏑 ꣬ ꕾ엣ꪾ쏑 ꒺쇴ꪾ쏑ꫀ라꓆(Ꙁ믯ꪺꪾ쏑) ꕾ꓆(왛꧀꧊ꪺꪾ쏑) 돐ꥬ돵냬 ꒬냊돵냬 녱궱맯궱 Ꙑ뺫맯Ꙑ뺫 ꕾ엣ꪾ쏑꒺꓆(뻞Ꝁ꧊ꪺꪾ쏑) 떲Ꙙ(꡴닎꓆ꪺꪾ쏑) 뵭닟돵냬 뫴룴돵냬 뵵ꑗ 롳엩맯롳엩 맏3-1-2 ꪾ쏑늾신ꪺꕼ뫘볒ꚡ ꖻ곣ꡳ뻣뉺 5
꒺쇴ꪾ쏑뭐ꕾ엣ꪾ쏑덺륌ꕈꑗꕼ뫘륌땻늣ꗍ꒬냊ꅁ꒣뛈엽ꚨ귻뚡ꪺꪾ쏑녯ꕈ꓀ꅁꑝ뚡놵ꭐ뙩ꚨ귻뭐닕슴뚡ꪺꪾ쏑ꗦ걹ꅁ뙩ꛓ늣ꗍꪾ쏑ꪺ돐띳ꅅꕂ럭닕슴꒺ꚳ뙖Ꙩꪺꚨ귻냑뭐꒺쇴ꪾ쏑뭐ꕾ엣ꪾ쏑ꪺ꒬냊껉ꅁꪾ쏑신뒫ꪺ덴ꯗ뙖Ꟗꅂ덗볒ꑝ뙖ꑪꅁ뙩ꛓ녎귓엩ꪾ쏑신뒫ꚨ닕슴ꪺꪾ쏑곆ꛓ륆꣬룳닕슴ꪺ뱨꿅ꅃ귓ꑈꅂ닕슴Ꙣꚹꪾ쏑신뒫ꪺꕼ뫘볒ꚡ꒤ꅁ꓀ꝏꕩ돐덹ꕘ띳ꪺꪾ쏑ꅁꪾ쏑ꪺ돐덹ꓗ꣤뚰꒤ꙢꙐ껉ꕝꝴ꒺쇴ꪾ쏑뭐ꕾ엣ꪾ쏑ꪺ륌땻꒤ꅁꗧꝙꙢꪾ쏑꒺꓆뭐ꪾ쏑ꕾ꓆ꪺ륌땻꒤ꅁ꧒돐덹ꕘꪺꪾ쏑돌Ꙩꅃ(Nonaka,1994) 닄ꑇ론ꅂꑈꑏ룪랽녍띾슾꿠 ꑀꅂ슾꿠ꪺ냲ꖻꥷ롱뭐꒺뉛 ꫱꙾꣓ꅁ때뷗ꗸ띾곉뻇덎곉맯꧳competencyꪺ륂ꗎ곣ꡳ곒곛럭궫뗸ꕂ랥결늱ꛦꅁ꣤ꥷ롱꒴늳뮡꿉꿆ꅁ때Ꙁ덱ꪺ꒤ꓥ쒶뗼ꅁꙨ볆ꑈ덱녠녎꒧쒶ꚨꑾ꿠ꅂ꿠ꑏꅂꪾ꿠ꅂ슾꿠떥ꅁꖻ곣ꡳ뇄ꗎ슾꿠Ꝁ결ꕎꫭꅅ슾꿠(competency)ꑀ뗼ꅁ궺ꗽꗑ과냪ꮢ꛲ꑪ뻇뇐뇂McClellandꅝ1973ꅞ뒣ꕘꅁ꣤곣ꡳꕄ굮끷맯낪떥뇐뒶륍꣏ꗎ뒼ꑏ듺엧꣓뽺뿯뻇ꗍꪺ뉻뙈뒣ꕘ뷨뫃ꅁꣃ껚뻚곣ꡳ떲ꩇ녪뷕맪믚뱶암뻇ꗍ뻇닟셚껄ꪺ걏꿠ꑏꅁꛓꭄ뒼냓ꅅꚹꯡꅁMcClellandꟳ뙩ꑀꡂ땯깩ꕘꑵꝀ꿠ꑏ뗻얲ꩫ(Job Competency Assessment Method)ꅁ룕맏Ꙣꅵ낪셚껄ꑵꝀꅶꢭꑗꕘ덹둎꣤ꣴ뙖셚껄ꪺ쏶쇤꿠ꑏ(Spencer&Spencer,1993)ꅃꚹꯡꅁꙁ뙩ꑀꡂ녎덯낪셚껄ꑵꝀꙀꙐ뻖ꚳꪺ꿠ꑏꙝ꿀ꕛꕈ쉫꿇뻣뉺ꅁꝙꕩꕘꚹ뚵ꑵꝀꪺ슾꿠볒ꚡꅝCompetency modelꅞꅁꚹ볒ꚡꕄ굮걏ꗎ꣓둹굺Ꙣ냵ꛦ걙뚵꽓ꥷꑵꝀ껉꧒믝꣣돆ꪺ쏶쇤꿠ꑏꅃ ꗑ꧳ꚳ쏶ꅵ슾꿠ꅶꪺ띎뉛ꥷ롱곛럭꓀ꅁSpencer & Spencerꅝ1993ꅞ껚뻚꒣Ꙑ뱨궱ꪺ뷗쉉ꅁ뒣ꕘꅵꙂꑳ볒ꮬꅶꪺ랧꧀ꅁ뮡ꧺꑆ슾꿠ꪺ꒺뉛ꅁ뭻결ꅵ슾꿠ꅶ걏ꑀ귓ꑈ꧒꣣ꚳꪺꕾ엣꽓뷨뭐볧Ꙣ꽓뷨ꅝunderlying characteristicꅞꪺ셠Ꙙꅃꪾ쏑뭐ꖩ룻결ꕾ엣ꅂꑝ돌깥꧶덺륌ꅵ끖뵭뭐땯깩ꅶ샲녯ꚨꖻ껄꽱ꅆꛓ꽓뷨ꅂ냊뻷ꭨ걏쓝꧳귓ꑈ돌뉠뱨ꛓꑛ꒣엜ꪺ뎡꓀ꅁ꒣꧶덺륌끖뵭뭐땯깩샲녯ꅁꙝꚹ덱녠싇ꗑꅵ뫂뿯ꅶꪺꓨꚡ뒣닕슴ꚹꓨ궱ꪺ슾꿠ꅆꛛ랧꧀ꭨ꒶꧳꣢꒧뚡ꅁꫭꗜ쇶땍귓ꑈꪺ멁ꯗ뭐믹귈왛꒣꧶신엜ꅁ꒴ꕩ덺륌뇐끖뵭ꅂꓟ뉺뿔냓ꅂ맪냈롧엧떥ꓨꚡ꣓엜ꅃ 6
Spencer(1993)ꕘꅁ귓ꑈꪺ꽓뷨ꅂ냊뻷ꅂꛛ랧꧀뭐ꪾ쏑ꅁ라ꙝ꣤꧒뻡ꗴꪺ슾냈ꛓ뱶암꣤ꖩꑗꪺꛦ결ꫭ뉻ꅁ뙩ꛓꚳ꒣ꙐꪺꑵꝀ셚껄떲ꩇꝥ뉻ꅃ ꑇꅂꑈꑏ룪랽녍띾ꑈ귻ꪺ슾꿠믝ꡄ 쁈뗛샴맒ꯦ덴엜빅ꪺ롽ꡂꅁꗸ띾ꖲ뚷랥ꑏ둍ꡄ때ꕩ꣺ꕎꪺ쑶ꪧ쁵뛕ꅁꑾ녯ꕈꗍ꙳ꅅUlrich 떥ꑈꅝ1995ꅞ뭻결덺륌슾꿠볒ꚡꪺ땯깩뭐륂ꗎꅁ꒣ꭐ꣏ꑈꑏ룪랽녍띾ꑈ귻ꚳ껄ꝑꗎ꣤ꖻꢭ꧒꣣돆ꪺꪾ쏑ꅂ덎꿠ꑏ꧳ꑵꝀ셚껄ꫭ뉻ꑗꅁꙐ껉ꅁ꒽ꕱ늣ꕘꪺ믹귈ꑝ녎ꙝꚹ뱗ꕛꅁꣳꝕꗸ띾ꯘ멣꣤ꖻꢭ꒣ꕩ듀ꕎꪺ쑶ꪧ쁵뛕ꅅꙝꛓ덹둎ꑆ럭ꭥ뻇곉뭐띾곉맯꧳ꑈꑏ룪랽녍띾슾꿠볒ꮬꯘꗟꪺ낪ꯗ궫뗸ꅃ 냪꒺ꕾ끷맯ꑈꑏ룪랽녍띾슾꿠ꪺ곣ꡳ늳ꅁꑪꙨ볆곒뛈ꭝ궭꧳돦ꑀ귓껗꒽ꕱꪺ룪껆뭠뚰ꅂ띊뻣ꅁ뙩ꛓꯘꗟ슾꿠볒ꮬꅁ때ꩫꕛꕈ쏾꓆뙩ꑀꡂ엧쏒ꅁꕂꚳꖢ뻇덎곣ꡳꪺ쑙싔굮ꡄꅃ뺨뫞꙰ꚹꅁꑝ뒣꣑ꖼ꣓곣ꡳ궫굮ꪺ땯깩ꓨꙖꅅꕈꑕꝙ뻣뉺뷑ꛬ뻇맯꧳ꑈꑏ룪랽녍띾슾꿠ꪺ꒣Ꙑ곝ꩫꅇ ꫭ3-2-1ꑈꑏ룪랽ꑈ귻꒧녍띾슾꿠 ꑈꑏ룪랽녍띾슾꿠Ulrich Lawson Spencer Wilhelm Kesler Yeung Kevin ꩌꓥ걆 (1989) (1990) (1993) (1995) (1995) (1996) (2001) (2001) ꗸ띾롧샧뫞뉺ꪾ쏑 ꆷ ꆷ ꆷ ꆷ ꆷ ꆷ ꆷ 떦늤꧊HR녍띾 ꆷ ꆷ 뙩뚥HR녍띾 ꆷ ꆷ ꆷ ꆷ ꑀ꿫HR녍띾 ꆷ ꆷ ꆷ ꆷ ꆷ ꆷ ꆷ 랾덱ꣳ냓 ꆷ ꆷ ꆷ ꆷ ꆷ 뙅쉟뭐뮲뻉 ꆷ ꆷ ꛛ땯깩 ꆷ ꆷ 엜궲뫞뉺 ꆷ ꆷ ꆷ ꗘ볐뭐ꛦ냊뫞뉺 ꆷ ꆷ ꕜ꿠뭐닕슴믢뻉 ꆷ ꆷ 셚껄꿠굀 ꆷ 압ꯈ뻉Ꙗ ꆷ ꖿꪽ뭐귈녯ꭈꗴ ꆷ ꑈ믚쏶ꭙ ꆷ ꖻ곣ꡳ뻣뉺 7
ꖻ곣ꡳ뇄ꩌꓥ걆(2001)꧒뒣ꕘꪺꑈꑏ룪랽녍띾슾꿠볒ꮬꅁꝀ결놴끑럭ꭥ냪꒺뭳덹띾ꑈꑏ룪랽녍띾ꑈ귻꧒뻖ꚳꪺꪾ쏑ꅂ덎꿠ꑏꪺꕎꫭꅃꣃ껚뻚ꩌꓥ걆(2001)ꪺ곣ꡳ떲ꩇꅁ녎룑쓀꿠ꑏ룻ꝃꪺ뙩뚥꧊ꑈꑏ룪랽녍띾Ꝓ낣ꅁ꣤빬곒ꭏ꽤ꅃꗑ꧳냪꒺곣ꡳꑪꙨꕈ귓껗ꓨꚡ뙩ꛦꑈꑏ룪랽녍띾슾꿠볒ꮬꪺꯘꗟ덝군ꅁ룻꿊ꕆ뒶륍꧊ꯈ왛꧊ꅁꙝꚹꅁ뇄ꗎꚹ뙱ꫭꕄ굮ꛒ뙱꣤ꯘ멣ꪺ쑙뻣꧊빁ꗎ꧊ꅃꕈꑕꝙ결ꑗ굺ꑃ뚵꒧ꑈꑏ룪랽녍띾슾꿠ꪺꥷ롱ꅇ 1.ꗸ띾롧샧뫞뉺ꪾ쏑 ꕄ굮슾꿠ꝴ걁꿠냷ꣳ뷕뻣Ꙙꑈꑏ룪랽뫞뉺뭐꣤ꕌꗸ띾ꙕꕜ꿠꒧륂Ꝁꅂꑈꑏ룪랽덗릺ꅂꑈꑏ꣑믝꓀꩒녍띾ꪾ쏑ꅂ룪끔곬ꪾ쏑ꥍ뫞뉺ꪺ꿠ꑏꅂ꒽ꕱ롧샧떦늤꒧꓀꩒덗릺ꪺ꿠ꑏ떥ꅃ 2.ꕜ꿠꧊ꑈꑏ룪랽뫞뉺녍띾ꅇ ꕝ걁꣣돆ꑈ귻뇐끖뵭뭐땯깩ꅂꑈꑏ룪랽룪끔꡴닎ꅂ셚껄뗻꛴ꅂ셾룪뭐뫖ꝑ떥녍띾ꪾ쏑뭐륂ꗎꪺ꿠ꑏꅂꕈ꣣ꚳꯘꗟ뭐뫻꯹ꥍ뿓돒룪쏶ꭙꪺꪾ쏑뭐ꖩ떥ꅃ 3.떦늤꧊ꑈꑏ룪랽뫞뉺녍띾ꅇ ꕄ굮슾꿠ꕝ걁꿠냷ꣳꝕ꣤ꕌ뎡냵ꛦꅂ덗릺ꣃ뢨맪곛쏶ꪺꑈꑏ룪랽뫞뉺겡냊떦늤ꣃ꣏꣤뭐꒽ꕱ떦늤ꮴꙘꪺ꿠ꑏ떥ꅃ 4.랾덱뭐ꣳ냓ꅇ ꕄ굮슾꿠ꕝ걁꿠뭐닕슴ꚨ귻꓀ꅂꗦ뒫끔꺧띎ꢣꪺ꿠ꅂ꿠냷뇆룑뭐늨덱귻ꑵ엜궲ꪺꓟ멁뭐ꛦ결ꅂꕈ꿠뭐닕슴ꚨ귻뙩ꛦꣳ냓뷍Ꝑ떥떥ꅃ 5.닕슴뙅쉟뭐뮲뻉ꅇ ꕝ걁꿠냷뙅쉟꓀꩒귻ꑵ늧녠ꪺꑵꝀꓟ멁뭐ꛦ결ꣃ떹꒩ꯘ쒳ꥍ뻉ꖿꅂꣳꝕ룑ꡍ닕슴ꪺ꒺뎡냝썄ꅂꕈꓞ믢ꣃꣳꝕ귻ꑵꯘꗟꖿ뵔ꪺꑵꝀ멁ꯗ뭐ꛦ결ꣃꭐ꣏많뚤ꪺ뚶ꝑ뙩ꛦ떥ꅃ 6.ꛛ땯깩ꅇ ꕝ걁꿠냷ꛛ굮ꡄꣃ꯹쓲ꙡ떽꿊ꖢꅂ꣣ꚳꛛ뫞뉺ꑵꝀ곛쏶냈ꪺ꿠ꑏꅂ꿠냷슲꓆ꥍ덂뉺ꑪ뙱ꕂ뷆싸ꪺꑵꝀ곛쏶룪끔ꅂ룪끔ꪺ꓀쏾뭐띊뻣떥ꅃ 8
닄ꑔ론ꅂꪾ쏑뫞뉺뭐녍띾슾꿠꒧쏶ꭙ Ralelin & Colledge(1995)녪뷕슾꿠ꖲ뚷꽁뇓띐꧊ꅂ돐덹꧊ꕈꪽ쒱꧊떥꒣롧띎왛맮꣬ꪺ귓ꑈ꽓뷨ꅁꣃꕂꕝꝴꅵ뻇닟ꙁ뻇닟ꅶꪺꚳ뻷꿠ꑏꅁ낲꣏슾꿠꒣꿠덑꯹쓲ꪺ뻇닟뭐뒣ꅁ꿊ꕆꪾ쏑ꪺ닖뽮뭐ꚨꅁ녎라덶몥ꪺꖢꕨ껄꿠ꅃꕂ껚뻚Hellstrom et al.(2000)맯꧳Ericosson꒽ꕱꪺ맪쏒귓껗곣ꡳꕘꅁꕈ뛇닎ꪺ왛쉉뭻결꒽ꕱ샲꣺띳슾꿠ꪺ뫞륄둎걏뛒띳뙩ꑈ귻ꅁ덺륌띳ꛥꪺꩠꑊ꣺녯럭ꭥꖫ돵ꑗꪺ쁵뛕쑶ꪧ꿠ꑏꅅ땍ꛓ쁈뗛껉ꕎꪺꟖ덴엜빅ꅁꖫ돵ꑗꪺ쑶ꪧ멁뛕띕면띕꽐ꅁꑝ띕꽱녪뷕껖ꓟ꿠ꑏ뭐녍띾슾꿠ꪺ뽗꽓꧊뭐빁삳꧊ꅁ띾돦ꛬ몥몥녎녍띾슾꿠ꪺ냶빩뗸결닕슴꒺꯹쓲땯깩ꪺꛛ땍륌땻ꅁꕈ뒣꣑ꙮꪺ뻇닟샴맒뭐껰꩞ꅁꝀ결뱗뙩닕슴ꖻꢭꪾ쏑닖뽮뭐돐덹ꪺ냲슦ꅃEricosson꯴곬꧒뷧ꅁ덺륌뫴믚뫴룴뱗뙩ꑈ믚꒬냊ꪺ뫞륄ꅁꝊꩁ녍띾ꪾ쏑뭐덎꧳Ꙁ뭐뛇뮼ꑗꪺ믙쎪ꅁꑝ덺륌ꑈ뭐ꑈ궱맯궱ꪺ놵쒲ꅁꯘꗟ끟뉠ꭰꪺꑈ믚뫴룴냲슦ꅁ닕슴ꚨ귻덺륌ꞹ떽ꪺꪾ쏑샲꣺뻷꣮ꅁ꒣쉟ꙡ싇ꗑꪾ쏑ꪺ늾신뙩ꛓ돐덹ꕘ띳ꪺꪾ쏑뭐덎ꅁꕈ닖뽮귓ꑈꑵꝀ꧒믝ꪺ녍띾슾꿠ꅁꣃ꣏닕슴샲꣺ꗃ쓲롧샧뭐땯깩ꪺ껖ꓟ꿠ꑏꅃ Leonard-Barton (1995) ꕈꅵ껖ꓟ꿠ꑏꅶꪺꪾ쏑왛쉉결냲슦ꅁꕘ껖ꓟ꿠ꑏꛜꓖꕝꝴꕼ귓곛꒬꙳ꪺ멣궱ꅁꖲ뚷꒬곛띦끴ꑾ녯엣뉻ꅇ 1.귻ꑵꪾ쏑ꥍ꿠( employee knowledge and skill )ꅇꚹ멣궱돌엣ꛓ꧶ꢣꅁꕝꝴ귻ꑵ꧒꣣돆꒽ꕱ녍쓝ꪺ덎ꥍ꽓뷨ꅁ꣣ꚳ늣띾뚡ꪺ쑶ꪧ쁵뛕ꅃ 2. 맪엩꡴닎 (physical system) ꅇ덎꿠ꑏ꒣뛈꽤꙳꧳귻ꑵ뢣껼꒤ꅁ롧륌Ꙩ꙾닖뽮ꅁꑝ라ꫭ뉻Ꙣ귻ꑵ꧒ꯘꗟꪺ맪엩꡴닎꒤ꅁ꙰룪껆깷ꥍ덮엩땻ꚡ떥ꅃꑀ꿫ꛓꢥꅁ맪엩꡴닎ꪺꪾ쏑걏곛럭ꧺ엣ꪺꅁꕂ깥꧶왛맮듺룕ꪺꅃ 3. 뫞뉺꡴닎 (management system) ꅇ귻ꑵꪾ쏑ꪺ닖뽮걏롧ꗑ꒽ꕱ뇐ꅂ돸륓ꥍ뽅쁹꡴닎ꕛꕈ뻉ꓞꥍ뫊럾ꅃ덯뫞뉺꡴닎ꅁꓗ꣤뽅쁹꡴닎ꅁ돐덹ꑆꪾ쏑꣺녯ꥍ걹덱뫞륄ꅁꙐ껉맯꒣Ꙙ믝굮ꪺꪾ쏑겡냊ꑝ덝ꗟ믙쎪ꅃ 4. 믹귈왛ꥍ덗뵤 (value and norm) ꅇ믹귈왛쓝꧳닕슴ꓥ꓆ꪺꑀ뎡꓀ꅁ덺륌믹귈왛ꥍ덗뵤ꡍꥷꗸ띾꧒삳끬ꡄꥍ냶ꪺꪾ쏑ꅁꕈ닕슴꧒깥덜ꥍ릪쁹ꪺꪾ쏑돐덹겡냊ꅃ ꙝꚹꅁ때뷗걏꒽ꕱꗾ엩ꚨ귻꧒ꖲ뚷뻖ꚳꪺꅵ껖ꓟ꿠ꑏꅶ(core competency)걏뫞뉺뚥뱨꧒ꖲ뚷꣣돆ꪺꅵ뫞뉺슾꿠ꅶ(management competency)ꅂ꒣Ꙑ슾냈꧒귓ꝏ뻖ꚳ 9
ꪺꅵ녍띾슾꿠ꅶ(professional competency)ꅁ곒뚷덺륌귓ꑈꙢ닕슴꒤ꪺ뻇닟뭐ꪾ쏑ꪺ샲꣺멃멃땯깩ꛓꚨꅁ결때ꩫ뮴꧶덑볒ꗩꅂ늾신뭐꣺ꕎꪺ꿠ꑏꅁꣃꕂ맯닕슴ꪺ쑶ꪧꑏ꣣ꚳ엣뗛ꪺ끞쑭(걟ꓥ곃ꅁ1994)ꅃ ꧳뻇덎뉺뷗맪쏒곣ꡳꅁ곒ꕘꪾ쏑뫞뉺뭐녍띾슾꿠걏녋꒣ꕩ꓀ꪺꅁꪾ쏑ꪺ샲꣺ꙢꙢ뱶암녍띾슾꿠ꪺ냶빩ꅃꙝꚹ닕슴ꖲ뚷뒣꣑ꑀ귓꣣ꚳ뻇닟껰꩞ꕂ쑀띎Ꙁꪾ쏑ꪺꑵꝀ돵냬ꅁꑾ꿠ꭐ뙩녍띾슾꿠닕슴껖ꓟ꿠ꑏꪺ땯깩ꅃꕈZaugg & Thom(2003)꧒뒣ꕘꪺ”꒺쇴슾꿠ꣴ뙖볒ꮬ”꒤땯뉻ꅁ때뷗걏HR녍띾슾꿠ꅂ닕슴땯깩ꪺ껖ꓟ꿠ꑏ뭐ꪾ쏑돐띳ꪾ꿠ꅁ곒ꕈ뻇닟ꮬ닕슴ꞹ뻣ꪺꪾ쏑뫞뉺뻷꣮Ꝁ결냲슦ꅁ덺륌ꪾ쏑ꪺ뫞뉺ꅁꖥ닕슴ꖼ꣓ꪺ땯깩볧ꑏꅃFahnrich(1997)뭻결뻇닟ꮬ닕슴돌ꕄ굮ꪺ뉺꧀ꅁ둎걏굮뒣냑뭐ꪺ꿠ꑏ뭐냊뻷ꅃꑀꓨ궱ꕩꕈ냶빩룑ꡍ뭐ꑵꝀ곛쏶냝썄ꪺꖲ굮뇸ꗳꅁꕴꑀꓨ궱ꭨ룻꿠둸뒤ꑈ놡꒬냊뭐낵멁ꯗꪺꖩꅅꙝꚹꅁ닕슴결ꑆ륆꣬꯹쓲꧊ꪺ쑶ꪧ쁵뛕ꅂ꣏닕슴ꟳ결ꣴ뙖ꅁꖲ뚷ꯘ멣ꞹ떽ꪺꪾ쏑늾신뭐뫞뉺뻷꣮ꅁ뒣꣑뱳꩸ꪺ뻇닟뻷라뭐샴맒ꅁ덺륌닕슴ꚨ귻롧엧ꪺ닖뽮뭐ꪾ쏑ꪺ돐띳ꅁ귓ꑈ닕슴ꪺ땯깩꿠ꑏꅁ꣤쏶ꭙ맏3-3-1꙰ꑕꅇ ꒽ꕱ꒺꽓ꥷꪺ꡴닎? ♦ ꓥ꓆††††††††††?ꗸ띾샴맒? ♦ 떦늤? ♦ 떲멣 ♦ 귻ꑵ?†††䡒?슾꿠? ? ?ꪾ쏑뻉Ꙗꪺ? ††††?엜궲꿠ꑏ? ? ???뮤ꙝ꡴닎†††?ꣴ?뙖??? ?ꪾ쏑?돐띳슾꿠?닕?슴뱵?꧊†?닕슴ꪺ슾꿠? ? ? 닕슴뻇닟뭐ꪾ쏑뫞뉺 맏3-3-1 ꒺쇴ꣴ뙖슾꿠볒ꮬ 룪껆꣓랽ꅇZaugg & Thom(2003),Excellence through implicit competencyꅇHuman resource management - organizational development – knowledge creation, Journal of Change Management,3(3)ꅇ206 10
닄ꑔ뎹ꅂ곣ꡳꓨꩫ 닄ꑀ론ꅂ곣ꡳ걹땻 ꖻ곣ꡳ뻚ꭥ굺꒧곣ꡳ냊뻷뭐곣ꡳꗘꪺꅁ뙩ꛦ곛쏶ꓥ쑭꒧뭠뚰뭐뻣뉺ꅁꗑ꧳곣ꡳ쒳썄뭐ꗸ띾맪냈륂Ꝁ녋꓁곛쏶ꅁꣃꭄꞹꗾꕩ뉺뷗뻇곣ꡳꝀ결돦ꑀ뻉ꓨ끷ꅅꙝꚹ뮲ꕈ귓껗꒽ꕱꪺ던뷍떲ꩇꝀ결걛멣ꯘꗟꅂ냝ꣷ덝군ꪺ냑ꛒꅁꙝꚹ덺륌ꓥ쑭놴끑ꪺ뉺뷗귓껗꒽ꕱꪺ맪쏒ꅁ꒣ꕩ뵔ꭏ냝ꣷ덝군ꪺꕩ빡꧊Ꙙ뉺꧊ꅁꟳ꿠꣏냝ꣷ꒺ꝴ닅Ꙙ맪믚ꪬꩰꅁ뒣냝ꣷꪺꚳ껄땻ꯗꅃꪽ꣬냝ꣷ덝군ꞹꚨꯡꅁ롧맪믚냝ꣷ뷕걤ꅂꙞꚬꅁ돌ꯡꙁꕈspss닎군덮엩뙩ꛦ룪껆닎군꓀꩒ꅁꣃ녯ꕘ돌닗ꪺ떲뷗뭐ꯘ쒳ꅃ 곣ꡳ냊뻷뭐곣ꡳꗘꪺ? ꓥ쑭뭠뚰뭐뻣뉺? 뵔ꗟ곣ꡳ걛멣?ꗸ띾던뷍? 냝ꣷ덝군? 녍깡껄ꯗ? 뙩ꛦ냝ꣷ뷕걤? 닎군룪껆꓀꩒? 쉫꿇곣ꡳ떲ꩇ? 떲뷗 뭐 ꯘ쒳? 맏3-1-1 곣ꡳ걹땻맏 ꖻ곣ꡳ뻣뉺 11
닄ꑇ론ꅂ곣ꡳ걛멣 ꑈꑏ룪랽녍띾슾꿠ꅇ ꪾ쏑늾신뻷꣮ꅇ ꗸ띾롧샧뫞뉺ꪾ쏑 ꪾ쏑ꫀ라꓆ ꕜ꿠꧊ꑈꑏ룪랽뫞뉺 ꪾ쏑ꕾ꓆ 떦늤꧊ꑈꑏ룪랽뫞뉺 ꪾ쏑떲Ꙙ 랾덱뭐ꣳ냓 ꪾ쏑꒺꓆ 뙅쉟뭐뮲뻉 ꛛ땯깩 맏3-2-1 곣ꡳ걛멣맏 닄ꑔ론ꅂ곣ꡳ덝군 ꑀꅂ룪껆뭠뚰ꓨꩫ (ꑀ) 던뷍ꩫꅇꖻ곣ꡳ뇄ꗎꑀ꿫꧊던뷍ꓞ뻉ꩫꅁ끷맯ꗘꭥ냪꒺냵ꛦꪾ쏑뫞뉺뎻ꙹꪺA꒽ꕱꝀꑀ놴꿁꧊ꪺꑆ룑ꅅꗑ꧳A꒽ꕱꑑ꓀궫뗸닕슴ꪺꪾ쏑꓀뭐돐띳ꅁꟆ뇦덺륌ꪾ쏑뫞뉺ꪺ뇀냊ꅁꯘꗟ끟뻇닟ꮬ닕슴뭐냶빩ꪾ쏑꓀ꪺꗸ띾ꓥ꓆ꅁ릪쁹닕슴ꚨ귻떽ꕛ륂ꗎ꧒돐덹ꕘ꣓ꪺꪾ쏑ꣃ꒩ꕈ쉘뒲ꅁꛓꞹ떽ꪺꪾ쏑꓀뫞륄뭐ꪾ쏑돐덹뻷꣮ꖿ걏ꖻ곣ꡳꪺ땊쉉ꅃꙝꚹꅁ덺륌귓껗A꒽ꕱꞹ뻣ꪺꪾ쏑뫞뉺ꅂꪾ쏑늾신뻷꣮ꪺ륂ꗎꮬ멁결엞뿨냲슦ꅁ뮲ꕈꓥ쑭놴끑륌ꕨ뻇ꪺ곣ꡳ떲ꩇꅁ녎ꙕ쏾ꪾ쏑늾신뻷꣮ꕛꕈꥷ롱뭐룑쓀ꅁꕈꯘ멣ꑀ깍ꞹ뻣ꕂ뒶륍빁ꗎꪺꪾ쏑늾신뻷꣮뙱ꫭꅅꕄ굮던뷍맯뙈결A꒽ꕱꪺꪾ쏑꡴닎롧뉺떦늤꧊HRM롧뉺ꅁ던뷍꒺깥끷맯ꗘꭥA꒽ꕱ뻣엩ꗸ띾롧샧ꓨ끷ꪾ쏑뫞뉺뻉ꑊ륌땻ꅂ뻷꣮륂ꗎꪬꩰ낵ꑀ뉠ꑊ셁룑ꅃꕈꑕ띊뻣ꚳ쏶귓껗A꒽ꕱꪺ냲ꖻ꒶닐ꅇ ꆰ롧샧뉺꧀ꅇ A꒽ꕱꕄ굮걏ꕈꅵꯈꓡ샧륂ꚨꩇꅶ결닄ꑀ쁵ꗽꅁꕈ꒣쉟돐띳ꪺ덎ꅁ꯹쓲떽ꪺꗍ늣ꑏ뒣꣑늣ꭾ때ꕩ꣺ꕎꪺ믹귈ꅁꣃ뙗뙖ꯈꓡꪺ듁뇦ꅁꚨ결ꗾ뉹ꕢ뻉엩뭳땻덝돆ꪺ믢뻉ꅃ 12
ꆰ ꫭ3-3-1 귓껗A꒽ꕱ꒧ꪾ쏑뫞뉺겡냊ꅇ ꪾ쏑솳뇛 ꪾ쏑ꖻ뷨 ꪾ쏑늾신뻷꣮ 1. ꗑꕌꑈꪺ꒺쇴ꪾ쏑신1. 귓껗곣끑꓀라 ꪾ쏑ꫀ라꓆꓆ꚨ결귓ꑈꪺ꒺쇴ꪾ2. ꒣ꥷ듁쇜뷐녍깡ꅂꕾ뮫면솿 쏑ꪺ륌땻 3. 쉉ꑬ꓀ 2. Ꙩꕢ결롧엧ꅂꓟ뒼볒4. ꑵꝀ뷼뷕 ꚡꪺꯘꗟꅂ꒣꧶꣣엩5. 깶깻꣮ ꧺꓥ꓆ 6. 돐띎뚡(뒣꣑ꝇ롭ꅂꗰ뚢ꅂꭄꖿꚡꗦ뷍뚡) 7. 얪껑라 1. ꗑ꒺쇴ꪾ쏑ꅂ롧엧신1. ꖿꚡ닕냈ꅂ뷒냈라쒳 ꪾ쏑ꕾ꓆꓆ꚨ결룻꿠꣣엩ꅂꧺ2. 곶뿽Ꝁ띾걹땻ꣃ띊뻣ꚨꑵꝀꓢꕕ ꓥ꓆ꪺꕾ엣ꪾ쏑 3. 녍껗ꑰ닕ꅂ룳뎡ꑵꝀ많뚤 2. ꪾ쏑뛇뮼꧳Ꙑ뺫뚡ꪺ4. 뒣껗꣮ꯗ ꒬냊돵냬 5. 륱ꑬꫀ롳끑뷗—intranet뵵ꑗ끑뷗 3. 덺륌쏾ꓱ신꓆ꚨ결ꑪ6. 뢣ꑏ뽅샺라쒳 깡덱뻥ꪺꪾ쏑뭹ꢥ 1. ꗑꕾ엣ꪾ쏑신뒫ꚨ꡴1. 룪껆깷 ꪾ쏑떲Ꙙ닎꓆ꪺꕾ엣ꪾ쏑 2. 뫴룴룪껆띪둍 2. 덺륌뫴믚뫴룴ꅂ뗪샀3. 덺륌뫴믚뫴룴녎룪껆뛗뻣ꅂ뛇뮼(e-mail떥) 뚡ꪺꪾ쏑ꗦ걹 4. ꣏ꗎ룪끔Ꝁ띾땻ꚡ 5. 녍띾ꪾ쏑뫴궶(ex.얪껑라ꓟ녯멋뿽떥ꅂꑵꝀ맪믚껗꣒뒣꣑) ꪾ쏑꒺1. ꓆ꗑꕾ엣ꪾ쏑신꓆ꚨ결1. 쏤낵쏤뻇 귓ꑈ꒺쇴ꪾ쏑 2. Ꙣ슾끖뵭 2. 덺륌귓ꑈ꒣쉟뻇닟뭐3. ꛛ뙩귗 뵭닟ꅁ녎꣣엩ꪺꪾ쏑4. 덺륌왛맮뻇닟 ꢭ꓆ꚨ귓ꑈꪺ룪늣 5. ꒣쉟Ꝭꚬ녍깡ꅂꙐ꒯ꪺ롧엧ꚨ결ꛛꪺꪾ쏑 ꖻ곣ꡳ뻣뉺 (ꑇ) ꣏ꗎꚸ꿅룪껆ꅇꗑ꧳ꚸ꿅룪껆ꪺ뭠뚰뭐꣺녯룻결롧샙ꕂꟖ덴ꅁꙝꚹꙢꚬ뚰ꫬ꿅룪껆꒧ꭥꅁ덱녠삳ꗽ둍ꕩꕈ뇄ꗎꪺ꒺뎡ꕾ뎡ꚸ꿅룪껆ꅃꖻ곣ꡳꙢ뙱ꫭꪺ뵳꣮ꅁꕄ굮껚뻚냪꒺ꅂꕾ뻇ꪺ곣ꡳ떲ꩇꕛꕈ귗굱ꅂ덝군ꅅ꣤꒤ꗎꕈ걉듺ꪺHR 슾꿠뙱ꫭ냝ꣷꝙ걏귗굱ꛛꩌꓥ걆ꅝ2001ꅞ꧒ꯘꗟ꒧ꅵ뭳덹띾ꑈꑏ룪랽녍띾슾꿠뙱ꫭꅶꛓ녯ꅃꛓꪾ쏑늾신뻷꣮뙱ꫭꭨ걏귗굱ꛛIrma & Rajiv(2001)꒧곣ꡳ뙱ꫭꅃ 13
(ꑔ) 냝ꣷ뷕걤ꩫꅇꖻ곣ꡳꝑꗎ룻결ꯈ왛ꪺꯊ뎬ꚡ냝ꣷ뷕걤ꓨꚡꅁ엧쏒ꕈ던뷍떲ꩇ륌ꕨ곣ꡳ꧒땯깩ꕘ꣓ꪺ뙱ꫭ걏ꝟ꣣ꚳꑀ교꧊뭐ꖿ뵔꧊ꅅꣃ끷맯럭ꭥ뭳덹띾냵ꛦꪾ쏑뫞뉺ꪺꪬꩰ낵ꑀ놴꿁꧊ꪺꑆ룑ꅁꙁ뉠ꑊ놴끑ꪾ쏑늾신뻷꣮ꪺ륂ꗎꪬꩰ맯ꑈꑏ룪랽녍띾슾꿠ꪺ뱶암땻ꯗꅃ ꑇꅂ곣ꡳꑵ꣣—냝ꣷ덝군 ꫭ3-3-2 냝ꣷ덝군ꫭ 왛꧀멣뿅뙱꧊엜볆 썄볆 ꣏ꗎ뿅뙱냝ꣷ덝군냑ꛒꓥ쑭 궱 ꓘꯗ ꪾ쏑늾신ꫀ라꓆ 22썄 ꟵꝊ꽓꒭쉉1. Irma & Rajiv(2001) 뻷꣮ 떲Ꙙ 뙱ꫭ 2. 귗굱ꛛ녩?뚲(2001) ꕾ꓆ 3. Nonaka(1995)뉺뷗 ꒺꓆ 4. 귓껗던뷍 ꑈꑏ룪랽ꗸ띾롧샧뫞뉺ꪾ쏑 5썄 ꟵꝊ꽓꒭쉉1.귗굱ꛛꩌꓥ걆(2001) 녍띾슾꿠 ꕜ꿠꧊ꑈꑏ룪랽뫞5썄 뙱ꫭ ꅵ뭳덹띾ꑈꑏ룪랽녍띾슾꿠ꅶ뉺녍띾 뙱ꫭ 떦늤꧊ꑈꑏ룪랽뫞5썄 뉺녍띾 랾덱뭐ꣳ냓 3썄 닕슴뙅쉟뭐뮲뻉 6썄 ꛛ땯깩 9썄 ꖻ곣ꡳ뻣뉺 ꑔꅂ곣ꡳ맯뙈&ꧢ볋ꓨꩫ ꖻ곣ꡳꪺꗘꪺꕄ굮놴끑럭ꭥ뭳덹늣띾꒧ꑈꑏ룪랽녍띾ꑈ귻ꅁ걏ꝟꙝ꒣Ꙑꪺꪾ쏑샲꣺ꓨꚡꛓ뱶암꣤ꙕ뚵녍띾슾꿠ꪺ냶빩ꅃꙝꚹꅁꖻ곣ꡳ덺륌ꑈꑏ룪랽뫞뉺곣ꡳ꧒늦띾꒧뻇ꥪꡰꑈ놡뷋ꪺꓨꚡ뙩ꛦ냝ꣷꪺ땯꧱ꅁꙢꧢ볋꒽ꕱꑗꪺ뿯뻜ꅁ꒴ꕈ뭳덹띾ꭥꑀꑤꑪ결ꕄꅅ뙩ꛦ놴꿁꧊ꪺ냝ꣷ뷕걤ꅁ셠Ꙁ땯떹22깡뭳덹띾뱴냓ꅁꕝꝴ덱끔ꅂꗺ륱ꅂ룪끔ꅂꡔ뻷ꢮ떥ꛦ띾ꅁꡃ깡뱴냓땯꧱냝ꣷ꓀볆ꖭꞡ곹4-6ꗷꅁ뛱떪결ꑈꑏ룪랽녍띾ꑈ귻뎡ꕄ뫞ꅃ 14
ꕼꅂ룪껆꓀꩒ꓨꩫ 1.뇔굺닎군꓀꩒ꅝDescriptive Statistics Analysisꅞ ꕈ뇔굺닎군ꓨꩫ둹굺곣ꡳ볋ꖻꪺ꓀ꝇ놡ꩰꅁꣃ끷맯룪껆꒧랧ꩰ녱왛맮ꅁꣃꝀ결뙩ꑀꡂ닎군꓀꩒ꪺ곣ꡳ냲슦ꅃ 2. ꙝ꿀꓀꩒ꩫꅝFactor Analysisꅞ 궺ꗽꕈꕄꚨꗷ꓀꩒ꩫꅝPrinciple Component Analysisꅞꧢ꣺ꙀꙐꙝ꿀ꅁꣃ뿯꣺뭐뉺뷗곛닅ꪺꙝ꿀귓볆ꅁꙁꕈ돌ꑪ엜늧ꩫꅝVarimax Solutionꅞ뙩ꛦꙀꙐꙝ꿀ꖿꗦ신뙢덂뉺ꅁꣃ껚뻚ꙕ썄뚵꒧ꙝ꿀굴닼뙱냝뚵꽓뷨ꅁ냑ꛒ륌ꕨ뻇ꪺ곛쏶뉺뷗ꕛꕈꥒꙗꅅꚹꗧ결ꯘ멣껄ꯗꪺ샋엧ꓨꚡ꒧ꑀꅁ럭샋엧꧒녯ꪺꙝ꿀뭐뵳뭳듺엧ꪺ뉺뷗곛닅Ꙙꅁꕎꫭꚹ냝ꣷ꣣ꚳꙮꪺꯘ멣껄ꯗꅃ 3.ꭈꯗ꓀꩒ꅝRealibility Analysisꅞ ꗎꕈ듺뙱뙱ꫭ곣ꡳꪺ떲ꩇꅁ걏ꝟ꣣ꚳꑀ교꧊쎭ꥷ꧊ꪺ땻ꯗꅃꑀ귓꣣ꚳꭈꯗꪺ뙱ꫭꅁꖲ뚷Ꙣ꒣Ꙑꪺ뇸ꗳꑕꅁ곒꿠냷샲녯쎭ꥷꪺ듺뙱떲ꩇꅃ덱녠ꝑꗎ꒺뎡ꑀ교꧊ꭙ볆Cronbach ꪺꍜ귈꣓ꕛꕈꝐꝏꅊꍜ귈띕낪ꝙꕎꫭ뙱ꫭꪺꭈꯗ띕낪ꅁꗧꝙ꣤꒺뎡ꑀ교꧊뙖낪ꅃ 4.곛쏶꓀꩒ꅝCorrelation Analysisꅞ 곛쏶꓀꩒Ꙣ놴끑ꑇ귓ꑇ귓ꕈꑗ엜볆뚡곛꒬쏶셰ꪺ녪ꯗꅂꓨꙖꅂꕈ꣤ꕌ꽓꧊ꅃꖻ곣ꡳꝑꗎ곛쏶꓀꩒꒤ꪺPearson 뽮깴곛쏶꓀꩒ꅁ샋엧ꪾ쏑샲꣺꣓랽ꅂꑈꑏ룪랽녍띾슾꿠ꪺ곛쏶땻ꯗꅃ 5.끪쉫꓀꩒ꅝRegression Analysisꅞꅇ 끪쉫꓀꩒ꕄ굮빁ꗎ꧳놴끑ꙕ엜뚵ꪺꕄ굮뱶암ꅂ꒤꒶뱶암ꗦ꒬Ꝁꗎ뱶암떥ꅃ ꖻ곣ꡳ덺륌Ꙩ꒸끪쉫꓀꩒ꅁꕄ굮ꗘꪺ꒴결놴끑꧒ꚳꛛ엜뚵꒺ꝴꪺꙕ뚵ꪾ쏑늾신뻷꣮ꅁ맯꧳엜뚵꒤꒻귓ꑈꑏ룪랽녍띾슾꿠ꪺ뱶암땻ꯗꅃ 15
뎰ꅂ곣ꡳ떲ꩇ ꑀꅂꙞꚬ볋ꖻ떲멣 ꫭ6-1-1 볋ꖻꙞꚬ떲멣ꫭ 땯꧱ꗷ볆 Ꙟꚬꗷ볆 Ꙟꚬ뉶% 때껄냝ꣷ ꚳ껄냝ꣷ ꚳ껄뛱떪뉶% 115 90 4 86 ꖻ곣ꡳ끷맯23깡뭳덹띾뙩ꛦ볋ꖻ륷듺ꅁꙀ땯ꕘ냝ꣷ115ꗷꅁꙞꚬ냝ꣷ90ꗷꅁꙞꚬ뉶결 %ꅆ때껄냝ꣷ4ꗷꅁꚳ껄뛱떪뉶결 %ꅅꙞꚬ볋ꖻ꽓뱸꙰ꑕꅇ ꫭ6-1-2 Ꙟꚬ볋ꖻ꽓뱸ꫭ 냲ꖻ룪껆 쏾ꝏ ꑈ볆 ꛊ꓀ꓱ% ꧊ꝏ ꡫ 27 ꑫ 59 뇐땻ꯗ 낪꒤슾 5 녍곬 17 ꑪ뻇 35 뫓ꑨꕈꑗ 29 ꩁ냈꙾룪 1-5꙾ 59 5-10꙾ 18 10-15꙾ 6 15꙾ꕈꑗ 3 ꙾쓖 25랳ꕈꑕ 8 26-35랳 57 36-45랳 18 46랳ꕈꑗ 3 슾뫙 뫞뉺슾 24 ꭄ뫞뉺슾 62 ꑇꅂꙝ꿀꓀꩒ ꧳ꙝ꿀꓀꩒ꭥꖲ뚷ꗽ롧륌KMO(Kaiser-Meyer-Olkin꣺볋빁럭꧊뙱볆)샋ꥷꅁ럭KMO귈띕ꑪꅁꫭꗜ엜곛뚡ꪺꙀꙐꙝ꿀띕Ꙩꅁ띕빁Ꙙ뙩ꛦꙝ꿀꓀꩒ꅁ껚뻚Kaiser(1974)ꕘꅁKMOꑰ꧳룻꒣ꥹ뙩ꛦꙝ꿀꓀꩒ꅅꖻ곣ꡳꪺKMO귈결ꕂBartlett’s뉹ꛒ엧ꕤꓨ귈결륆엣뗛ꓴ럇ꅁꫭꗜꗀ롳엩ꪺ곛쏶꽸끽뚡ꚳꙀꙐꙝ꿀꙳Ꙣꅁ빁Ꙙ뙩ꛦꙝ꿀꓀꩒ꅃ 16
ꖻ곣ꡳ뇄엧쏒꧊ꙝ꿀꓀꩒ꅁ껚뻚Nonaka꧒뒣ꕘꪺꕼ귓ꪾ쏑늾신볒ꮬꝀ결뙱ꫭ덝군ꪺꕄ뙢ꅁ덺륌ꙝ꿀꓀꩒ꩫꅁ샋엧ꣃ뗻꛴맪믚뙱ꫭ걏ꝟ뭐륷듁뉺뷗떲ꩇ곛ꑀ교ꅃꖻ곣ꡳ뇄ꙝ꿀꓀꩒꒧돌ꑪ엜늧ꩫꅝVarimaxꅞ뙩ꛦꙀꙐꙝ꿀ꪺꖿꗦ신뙢덂뉺ꅁꣃꕂ덝ꥷꕼ귓ꙝ꿀멣궱ꅁ녎꓀끴꒣빁럭ꪺ썄뚵Ꝓ낣ꅁ돌ꯡ엧쏒ꙀꙐ꧊ꭙ볆ꝙ껄ꯗꭙ볆곒Ꙣꕈꑗꅁꕂꙝ꿀굴닼뙱ꅝ Factor Loadingꅞ떴맯귈ꗧꑪ꧳ꅁꫭꗜ뙱ꫭ꣣ꚳꙮꪺꯘ멣껄ꯗꅃꥷ롱ꙕ멣궱꒧ꙗ뫙ꭨ꧒ꕝꝴ꒧썄뚵꒺깥뭐뉺뷗엞뿨곛끴Ꙙꅃ꿷녎ꖻ곣ꡳꙕ멣궱ꙝ꿀꒺깥ꅂꙝ꿀굴닼뙱ꕈ닖뽮룑쓀엜늧뙱꓀굺꙰ꑕꅁ(뉺뷗냲슦룔ꢣ뿽ꑀ)ꅇ ꫭ6-2-1 ꙝ꿀꓀꩒ꫭ 곣ꡳꙝ꿀 닖뽮룑멣궱 ꙝ꿀ꥒꙗ뭐엜뚵 굴닼쓀엜늧뙱 뙱(%) ꅩꪾ쏑꒺꓆ꅪ 1. 롧녠덺륌ꅵ쏤낵쏤뻇ꅶꅁꕈ뱗ꕛꛛ꿠ꑏ 2. 롧녠덺륌왛맮ꅂ뻇닟꣤ꕌꙐ꒯ꅁ꣓녪꓆ꪺꪾ쏑ꅂ꿠 3. 롧녠덺륌Ꙣ슾끖뵭ꛛ뙩귗ꪺꓨꚡꅁ꣏맯꧳ꑵꝀ꒺깥 ꟳ꿠둸뒤 4. 롧녠빜얪꒽ꕱꕚꪫꅂ꣏ꗎꑵꝀꓢꕕꅁꗎꕈ샲꣺뭐ꑵꝀꚳ쏶 ꪺꪾ쏑롧엧 5. 롧녠륂ꗎ쉫꿇꣤ꕌꓨꚡ꣓띊뻣ꪺꪾ쏑ꅂ띑ꩫ ꪾ ꅩꪾ쏑ꕾ꓆ꅪ 쏑 6. 롧녠냑뭐닕냈라쒳ꅂ뷒냈라쒳ꅁ뙩ꛦꙐ꒯뚡ꪺꪾ쏑ꗦ걹 늾 7. 롧녠라ꙝ꽓껭ꪺꑵꝀꗘ볐ꅁ덑겣ꕛꑊ셻껉꧊ꪺ녍껗ꑰ 신 뻷닕ꅂꑵꝀ많뚤 ꣮8. 롧녠냑뭐ꖿꚡꪺ뢣ꑏ뽅샺라쒳끑뷗ꅂ룑ꡍ냝썄 9. 롧녠ꚳ뻷라뭐꣤ꕌ뎡Ꙑ꒯뙩ꛦ녍껗ꙘꝀ 10. 롧녠녎압ꯈꅂ녍깡ꪺꪾ쏑신뒫ꚨ꧶꧳뉺룑ꅂ끏뻐ꪺ볒ꚡ ꅩꪾ쏑ꫀ라꓆ꅪ 11. 롧녠ꚳ뻷라냑뭐꒽ꕱꥷ듁셼뿬ꪺ꙾ꯗ귓껗곣끑땯ꫭ라 12. 롧녠덺륌Intranetꑗ꧒덝ꚳꪺ끑뷗/꒬냊냏ꅁ뭐Ꙑ꒯끑뷗ꅂ ꗦ뒫띎ꢣ 13. 롧녠뭐Ꙑ꒯ꗦ뒫뻇닟ꓟ녯꓀녍띾ꪾ쏑 14. 롧녠냑뭐녍깡ꅂꕾ뮫ꪺ면솿ꅁꕈ뒣ꪾ쏑 15. 롧녠ꚳꑵꝀ뷼뷕ꪺ뻷라 17
ꅩꪾ쏑떲Ꙙꅪ 16. 롧녠꣏ꗎꖻ꒽ꕱꑷ뙽땯ꯘ롭ꪺ룪끔Ꝁ띾땻ꚡ 17. 롧녠꣏ꗎꖻ꒽ꕱꑷꯘꗟꪺ룪껆깷 롧녠덺륌륱룜ꅂe-mail뛇뮼ꑵꝀ꧒믝ꪺ룪끔ꪾ쏑 19. 롧녠녍ꓟ닢얥ꣃ곶뿽Ꙑ꒯ꪺ롧엧ꅂꪾ쏑ꅁꕈ꣑ꓩꯡ냑ꛒ 20.ꪾ쏑 롧녠륂ꗎInternet꣓둍꧒믝굮ꪺꙕ뚵룪끔 ꖻ곣ꡳ뻣뉺 ꑔꅂꭈꯗ꓀꩒ ꙝ꿀꓀꩒ꯡ결ꑆ뙩ꑀꡂ듺뙱ꙕ멣궱ꪺ떲ꩇ걏ꝟ꣣ꚳꑀ교꧊쎭ꥷ꧊ꅁꭨ삳뇄ꭈꯗ꓀꩒ꅅꖻ곣ꡳꕈ꓀뚵맯셠뚵(Item to total)곛쏶ꭙ볆뭐Cronbach’s ꍜ귈Ꝁ결뿅뙱썄뚵꙳꽤ꪺ둠ꅃNunnally(1978)ꪺꯘ쒳ꅁꍜ귈Ꙣꕈꑗ결꣎ꅃCronbach’s ꍜꭙ볆뙖낪ꅁ꒺뎡ꑀ교꧊ꑝ띕낪ꅃ굙ꝃ꧳ ꭨꖲ뚷꒩ꕈ떴ꅝꩌ빟ꦥꅁ1991ꅞꅃꛓ꓀뚵맯셠뚵(Item to total)ꪺ귈ꭨꕈꑪ꧳결꣎ꅁ돌ꝃ꒣ꥹꝃ꧳ꅃꖻ곣ꡳ꒧ꭈꯗ꓀꩒떲ꩇꅁꙕ멣궱꒧Cronbach’s ꍜ귈ꞡ륆ꕈꑗꅁꕩ륆곛럭땻ꯗ꒧뭻ꥷꅅ ꕈꑕ뻣뉺ꖻ곣ꡳꙕ뙱ꫭ꒧멣궱ꭥ듺ꭈꯗ꓀꩒ꅇ ꫭ6-3-1 ꭈꯗ꓀꩒ꫭ 멣궱 썄볆 ꭈꯗ(cronbach’s ꍜ 귈) ꪾ쏑꒺꓆ 5 ꪾ쏑ꕾ꓆ 5 ꪾ쏑ꫀ라꓆ 5 ꪾ쏑떲Ꙙ 5 ꪾ쏑늾신뻷꣮뻣엩뙱ꫭ꒧cronbach’s ꍜ 귈 멣궱 썄볆 ꭈꯗ(cronbach’s ꍜ 귈) ꗸ띾롧샧뫞뉺ꪾ쏑 5 ꕜ꿠꧊ꑈꑏ룪랽뫞뉺 5 떦늤꧊ꑈꑏ룪랽뫞뉺 5 랾덱뭐ꣳ냓 3 뙅쉟뭐뮲뻉 6 ꛛ땯깩 9 ꑈꑏ룪랽녍띾슾꿠뻣엩뙱ꫭ꒧cronbach’s ꍜ 귈 ꖻ곣ꡳ뻣뉺 18
ꕼꅂꪾ쏑늾신뻷꣮뭐ꑈꑏ룪랽녍띾슾꿠꒧곛쏶꧊꓀꩒ 싇ꗑPearson뽮깴곛쏶꓀꩒꣓샋엧ꪾ쏑늾신뻷꣮뭐ꑈꑏ룪랽녍띾슾꿠ꙕ엜곛꒧곛쏶땻ꯗꅅꙕ곛쏶ꭙ볆꙰ꫭ6-4-1ꅁ뮡ꧺ꙰ꑕꅇ 1.ꪾ쏑꒺꓆뭐ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ(r=,p<)ꅂꅵꕜ꿠꧊HRMꅶ(r=,p<)ꅂꅵ랾덱뭐ꣳ냓ꅶ(r=214,P<)ꅂꅵꛛ땯깩ꅶ(r=,p<)곒ꚳ엣뗛ꖿ곛쏶ꅅꫭꗜꪾ쏑꒺꓆땻ꯗ띕낪ꅁ띕걏꿠덺륌쏤낵쏤뻇ꅂ띕걏쑀띎놵꣼끖뵭ꛛ뙩귗ꅁ꣤ꗸ띾롧샧ꪾ쏑ꅂꕜ꿠꧊HRMꅂ랾덱뭐ꣳ냓ꛛ땯깩꒧꿠ꑏ띕꣎ꅃ 2.ꪾ쏑ꕾ꓆뭐ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ(r=,p<)ꅂꅵꕜ꿠꧊HRMꅶ(r=,p<)ꅂꅵ떦늤꧊HRMꅶ(r=446,P<)ꅂꅵ뙅쉟뭐뮲뻉ꅶ(r=293,P<)ꅂꅵꛛ땯깩ꅶ(r=,p<)곒ꚳ엣뗛ꖿ곛쏶ꅅꅵꪾ쏑ꕾ꓆ꅶ땻ꯗ띕낪ꅁ룻ꪾ쏑꒺꓆ꑕ꒧떦늤꧊HRM꿠ꑏꪺ냶빩꣓ꪺ엣뗛ꅁꫭꗜ덺륌룳뎡녍껗ꙘꝀ덺륌닕냈ꅂ뷒냈라쒳ꅁꟳ꿠ꑆ룑ꑈꑏ룪랽뫞뉺ꪺ떦늤ꓨꙖꅆ냟랾덱뭐ꣳ냓ꪺ꿠ꑏ룻때ꩫ덺륌ꪾ쏑ꕾ꓆닖뽮ꅁ뇀뷗귬ꙝꕩ꿠Ꙣ꧳ꪾ쏑ꕾ꓆돌닗걏ꕈꕾ엣꧊ꪺꪾ쏑ꝥ뉻ꅁ맯꧳꒺쇴꧊ꪺ롧엧귓ꑈꓟ멁ꛦ결ꪺ뭻ꪾ룻깺ꅃ 3.ꪾ쏑ꫀ라꓆뭐ꖻ곣ꡳ꧒뒣ꕘꪺ꒻귓ꑈꑏ룪랽녍띾슾꿠ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ(r=,p<)ꅂꅵꕜ꿠꧊HRMꅶ(r=,p<)ꅂꅵ떦늤꧊HRMꅶ(r=439,P<)ꅂꅵ랾덱뭐ꣳ냓ꅶ(r=420,P<)ꅂꅵ뙅쉟뭐뮲뻉ꅶ(r=377,P<)ꅂꅵꛛ땯깩ꅶ(r=,p<)곒ꚳ엣뗛ꖿ곛쏶ꅅ삳엧ꑆꅵꑈꑏ룪랽뫞뉺ꑈ귻ꖻ걏닕슴꒺뎡랾덱ꪺ뻴볙ꅶꅁꖲ뚷덺륌ꑈ뭐ꑈ뚡ꪺ꒬냊ꅁꑾ꿠ꞹꗾ뒣ꑈꑏ룪랽꧒쓝ꪺ녍띾슾꿠ꅃ 4.ꪾ쏑떲Ꙙꭨ뭐ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ(r=,p<)ꅂꅵꕜ꿠꧊HRMꅶ(r=,p<)ꅂꅵ뙅쉟뭐뮲뻉ꅶ(r=219,P<)ꅂꅵꛛ땯깩ꅶ(r=,p<)곒ꚳ엣뗛ꖿ곛쏶ꅅꫭꗜ띕걏꿠덺륌룪끔뫴룴ꪺ뫞륄ꕒ맪ꛛꅁ띕꿠뱗ꕛ꣤Ꙣꗸ띾롧샧뫞뉺ꪾ쏑ꅂꕜ꿠꧊HRMꅂ랾덱뭐ꣳ냓ꛛ땯깩꒧꿠ꑏꅃ 19
ꫭ6-4-1 곛쏶꓀꩒ꫭ ꖭꞡ볆 볐럇깴ꪾ쏑꒺ꪾ쏑ꕾꪾ쏑ꫀꪾ쏑떲ꗸ띾롧ꕜ꿠꧊떦늤꧊랾덱ꣳ뙅쉟뮲ꛛ땯 ꓆ ꓆ 라꓆ Ꙙ 샧뫞뉺 HRM HRM 냓 뻉 깩 ꪾ쏑꒺꓆ -- ? ? ? ? ? ? ? ? ? ꪾ쏑ꕾ꓆ .223* -- ? ? ? ? ? ? ? ? ꪾ쏑ꫀ라꓆ .231* .543** -- ? ? ? ? ? ? ? ꪾ쏑떲Ꙙ .368* .240* .223* -- ? ? ? ? ? ? ꗸ띾롧샧뫞뉺 .335** .408** .375** .274** -- ? ? ? ? ? ꕜ꿠꧊HRM .237* .324** .224* .231* .746** -- ? ? ? ? 떦늤꧊HRM .164 .446** .439** .130 .736** .723** -- ? ? ? 랾덱ꣳ냓 .214* .210 .420** .196 .498** .356** .545** -- ? ? 뙅쉟뮲뻉 .091 .293** .377** .219* .503** .437** .534** .709** -- ? ꛛ땯깩 .320** .358** .349** .382** .583** .591** .556** .565** .666** -- **P < ꅝ싹Ꟁꅞ * P < ꅝ싹Ꟁꅞ ꒭ꅂꪾ쏑늾신뻷꣮맯ꑈꑏ룪랽녍띾슾꿠꒧끪쉫꓀꩒ ꖻꑰ론녎ꑈꑏ룪랽녍띾슾꿠Ꝁ엜뚵ꅁꙁ녎꧒ꚳꪾ쏑늾신뻷꣮Ꙑ껉롭ꑊ끪쉫ꚡ꒤ꅁ뙩ꛦ덶ꡂ끪쉫꓀꩒ꅁ놴끑ꙕꪾ쏑늾신뻷꣮맯꧳ꑈꑏ룪랽녍띾슾꿠냶빩ꪺ뱶암땻ꯗ꣤ꙝꩇ쏶ꭙꅅ꙰ꑕꫭꕩꪾꅁꙕꪾ쏑늾신뻷꣮꓀ꝏ맯꧳ꙕꑈꑏ룪랽녍띾슾꿠꣣ꚳ엣뗛ꪺ룑쓀뱶암꿠ꑏꅃ 1.곣ꡳ떲ꩇ땯뉻ꅁꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ꿠ꑏꪺ냶빩ꅁ돌궫굮ꪺ뱶암엜볆결ꅵꪾ쏑ꕾ꓆ꅶ(ß=,p<)뭐ꅵꪾ쏑꒺꓆ꅶ(ß=,p<)ꅁ꣢맯꧳ꑈꑏ룪랽녍띾ꑈ귻ꪺꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶ곒꣣ꚳ엣뗛ꖿꙖ뱶암ꅅꫭꗜ럭ꅵꪾ쏑ꕾ꓆ꅶ땻ꯗ띕낪ꅁ맯꧳ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶꪺꑆ룑땻ꯗꑝ띕뉠ꑊꅁ롧녠덺륌닕냈라쒳ꅂ뷒냈라쒳ꅁ룳뎡녍껗ꑰ닕ꪺꪾ쏑뛇뮼ꅁ녎귓ꑈꑵꝀꑗꪺ롧엧신꓆결ꕌꑈ깥꧶뉺룑ꕂ꣣엩ꧺ뵔ꪺꕾ엣꧊ꪾ쏑ꅁꕈꗾ뵌꧊ꪺꯤ뫻닖뽮닕슴뱨궱ꪺꗸ띾롧샧뉺꧀ꅁꑆ룑꒽ꕱ럭ꭥꪺ롧샧떦늤뭐곬땯깩떥ꅃ낣ꚹ꒧ꕾꅁꗑ꧳ꗸ띾롧샧뫞뉺ꪾ쏑걏뫻꯹닕슴ꗍ꙳ꪺ궫굮슾꿠ꅁꖲ뚷싇ꗑꅵꪾ쏑꒺꓆ꅶꅁ릪쁹Ꙑ꒯꧳ꑵꝀ꒤꒣쉟ꙡ왛맮뭐뻇닟ꣃ놵꣼Ꙣ슾끖뵭ꛛ뙩귗ꅁꕛ녪맯닕슴꒺ꕾ쑶ꪧ쁵뛕ꪺ뭻ꪾꅁꕈ덱뻥닕슴꒺룪끔곬꒧륂ꗎ늣띾뚡곬땯깩꒧덗릺ꅃ 2.ꅵꕜ꿠꧊HRMꅶ꿠ꑏꪺ냶빩냟뭐ꅵꪾ쏑ꕾ꓆ꅶ (ß=,p<) ꣣ꚳ엣뗛ꖿꙖ뱶 20
암꿠ꑏꅃꗑ꧳ꑈꑏ룪랽녍띾꿠ꑏꅁ꙰셾룪ꅂ끖뵭ꅂ뗻꛴떥녍띾ꪾ쏑ꪺꑆ룑뭐륂ꗎꅁ깥꧶ꢳ덴냶빩ꅁꪾ쏑ꕾ엣꧊녪ꅁꙝꚹꕄ굮덺륌ꅵꪾ쏑ꕾ꓆ꅶꪺꓨꚡ닖뽮ꅁ싇ꗑ뭐룳뎡ꪺ녍껗ꑰ닕ꙘꝀꅁ녎ꙕꛛꪺ녍띾ꕈ쏾ꓱꑦ굺ꪺꓨꚡ뛇륆ꅂꣃ신뒫ꚨꝑ꧳뉺룑ꪺꚡꅁ걏덺륌닕냈라쒳ꅂ뷒냈라쒳ꪺ롧엧ꗦ걹ꕈ뒣ꑈꑏ룪랽뫞뉺ꪺ녍띾꿠ꑏꅃ 3. ꅵ떦늤꧊HRMꅶ꿠ꑏꪺ냶빩뭐ꅵꪾ쏑ꫀ라꓆ꅶ (ß=,p<) ꅂ ꅵꪾ쏑ꕾ꓆ꅶ (ß=,p<) ꣣ꚳ엣뗛ꖿꙖ뱶암ꅃꓗ꣤맯꧳낪뚥ꑈꑏ룪랽ꕄ뫞꿠ꑏꟳ걏곛럭궫굮ꪺꅁꖲ뚷맯꧳곛쏶걆떦ꅂ겡냊뉍랡ꑆ룑ꅁꑾ꿠낵ꖿ뵔ꪺ덗릺ꅁꙝꚹ낣ꑆ덺륌ꅵꪾ쏑ꕾ꓆ꅶꅁ꧳닕냈ꅂ뷒냈라쒳꒤ꕈ꣣ꚡꅂꧺꓥ덗뵤ꪺ닕슴떦늤낵결ꡍ떦ꓨꙖꕾꅁ꒴뚷롧ꗑꅵꪾ쏑ꫀ라꓆ꅶꅁꕈ귻ꑵ뷼뷕Ꙑ꒯ꅂ녍깡뚡뙩ꛦꖿꚡꭄꖿꚡ꧊ꪺꪾ쏑ꗦ걹ꅁ꒣ꕩ엽롧엧싗둉ꪺꑈꑏ룪랽뫞뉺ꑈ귻땯뒧꧒뻇ꅁ꣮ꥷ띳ꪺ볐럇ꅂ걆떦ꅂ끖뵭뷒땻ꅁꟳ꿠엽꒽ꕱ낵ꕘ돌꣎ꪺ떦늤Ꝑ쉟 (녩ꗉꓥ쒶, 2000) ꅁꣃ꒩ꕈ뢨맪ꅃ 4.ꅵꪾ쏑ꫀ라꓆ꅶ륌땻맯꧳ꅵ랾덱뭐ꣳ냓ꅶꅵ뙅쉟뭐뮲뻉ꅶ꣢ꓨ궱ꪺ슾꿠냶빩곒꣣엣뗛ꖿꙖ뱶암ꅁ끪쉫ꭙ볆꓀ꝏ결ß=ꅝp<ꅞ뭐ß=ꅝp<ꅞꅃꫭꗜ덱녠덺륌꒽ꕱꥷ듁셼뿬ꪺ꙾ꯗ귓껗곣끑라ꅂꙐ꒯ꖭꓩꪺ뻇닟ꓟ녯ꗦ뒫ꅂ녍띾ꪾ쏑ꅂ롧엧꓀intranetꪺ꒬냊끑뷗ꅁ곒ꕩꭐ꣏귓ꑈꓟ뒼볒ꚡꪺ뙽땯ꅁ샲꣺뭐닕슴ꚨ귻뙩ꛦꣳ냓뷍Ꝑꪺ쑷뵘ꅁꣃ뒣뻉ꖿꅂ뽅쁹ꅂꣳꝕꕌꑈꙖꑗ땯깩뭐뻇닟ꪺ꿠ꑏꅃ 5.ꗑ꧳ꅵꛛ땯깩ꅶ띎뉛ꕝ걁꿠ꕒ맪ꛛꅂ꿠뫫뵔ꢳ덴맯놡Ꝑ쉟ꅂ슲꓆꡴닎꓆ꙡ꓀룑뷆싸ꪺꑵꝀ곛쏶냝썄ꅂ띊뻣뭐닕슴꧒샲녯ꪺ끔꺧ꣃꕛꕈ륂ꗎꅂꛛ굮ꡄ돐띳띑ꩫꅂ곰꽽뛇닎ꛛ굮ꡄ꯹쓲떽꿊ꖢꅃ곣ꡳ떲ꩇ엣ꗜ냶빩ꅵꛛ땯깩ꅶꪺ꿠ꑏꅁꕩ싇ꗑꅵꪾ쏑떲Ꙙꅶ(ß=,p<)ꅁ덺륌ꪾ쏑ꪺ꓀쏾ꅂ뱗ꕛꥍ떲Ꙙ꣓궫띳닕Ꙙ걊ꚳꪺ룪끔ꅁꣃꕂ녎걊ꚳꪺꪾ쏑ꕛꕈ꓀쏾ꕈ뻉교돐띳ꪺꪾ쏑Nonaka & Takeuchi(1995))ꅁꑝ뙩ꛓ뒣ꛛ땯깩꒤ꪺ돐띳곰꽽꿠ꑏꅃꕴꕾꅁ싇ꗑ룪끔ꯘ꣮Ꝁ띾꡴닎ꑝꕩ샲녯슲꓆ꥍ덂뉺ꑪ뙱ꕂ셣싸ꪺꑵꝀ룪끔꿠ꑏꅁꕈ륱뢣룪끔꡴닎녎귓ꑈ뻖ꚳꪺꪾ쏑ꕛꕈ꓀쏾ꣃ띊뻣ꅁꕈ샲녯ꛛꚨꪺ꿠ꑏꅃ 21
ꫭ6-5-1ꪾ쏑늾신뻷꣮맯ꑈꑏ룪랽녍띾슾꿠꒧끪쉫꓀꩒ ꙝ엜볆 ꑈꑏ룪랽녍띾슾꿠 볐럇꓆ß ꗸ띾롧ꕜ꿠꧊떦늤꧊랾덱뭐뙅쉟뭐ꛛ땯 ꛛ엜볆샧ꪾ쏑 HRM HRM ꣳ냓 뮲뻉 깩 ꪾ쏑꒺꓆ .203** .131 .041 .102 .152 늾신ꕾ꓆ .245** .249** .294** .107 .176 뻷꣮ ꫀ라꓆ .172 .032 .275** .407*** .299** .163 떲Ꙙ .102 .116 .081 .148 .247** F *** ** *** *** *** *** .146 .255 .198 .172 .263 뷕뻣ꯡꪺ .103 .218 .158 .131 .227 *P< **P < *** P < 걭ꅂ떲뷗뭐ꯘ쒳 ꑀꅂ곣ꡳ떲뷗 껚뻚Ulrich떥ꑈ(1995)Quinn떥ꑈ(1990)맯슾꿠ꪺꥷ롱ꅁ뭻결슾꿠걏귓ꑈ꧒ꫭ뉻ꕘ꣓ꪺꪾ쏑ꅂ덎ꥍ꿠ꑏꅁꕩꕈ덺륌ꯡꓑꪺ뻇닟뭐땯깩ꅁ뒣ꑈꑏ룪랽녍띾ꑈ귻Ꙣꖻꢭ녍띾ꑵꝀꑗꪺ셚껄ꫭ뉻ꅃꙝꚹꅁꖻ곣ꡳꝙ끷맯ꗘꭥ뭳덹띾륂ꗎꪾ쏑뫞뉺ꙕ뚵뻷꣮ꪺꪬꩰꅁꙕ뚵뻷꣮걏ꝟ꿠뒣ꑈꑏ룪랽녍띾슾꿠ꪺ껄ꑏ낵귓놴끑ꅃꖻ뎹녎띊뻣곣ꡳ떲ꩇꅁ듁곟꿠뒣꣑맪냈곉Ꙣ뇀냊ꪾ쏑뫞뉺ꚳ껄륂ꗎ룪랽껉ꪺ냑ꛒꅃ (ꑀ)놴끑ꪾ쏑늾신뻷꣮륂ꗎꪺꪬꩰ 껚뻚ꫭ6-4-1ꪾ쏑늾신뻷꣮ꙕ멣궱ꪺꖭꞡ볆녯ꪾꅁꗘꭥꑈꑏ룪랽녍띾ꑈ귻륂ꗎꪾ쏑떲Ꙙꪺ땻ꯗ룻뱳ꅁ덺륌룪끔꓆ꪺꝀ띾땻ꚡꅁ녎ꚳ껄ꗎꪺꪾ쏑띊뻣ꅂ쉫색ꅁ걏ꝑꗎ꒽ꕱ뒣꣑ꪺ룪껆깷ꅁ꡴닎꧊ꙡ띪둍냝썄룑ꡍꪺꓨꩫꅁ롧ꗑ뫴믚뫴룴Ꟗ덴ꪺ뛇뮼ꅂ뭠뚰ꅂ둍뭐ꑵꝀ곛쏶ꪺꪾ쏑ꅁꪺ뵔ꕩꝋꕨ덜ꙨꝀ띾ꑗꪺ껉뚡ꅁ뱗ꕛꑵꝀ껄뉶ꛛꛦ룑ꡍ냝썄ꪺ꿠ꑏꅃꙢꪾ쏑ꫀ라꓆ꪺ맪ꛦꑗꭨ늤엣꒣ꢬꅁ꿊ꕆ뭐Ꙑ꒯ꗦ뒫뻇닟ꓟ녯뭐녍띾ꪾ쏑ꪺ꒬냊돵냬뫞륄ꅁꑵꝀ뷼뷕뻷라ꓖꅁ뫴믚뫴룴ꪺ꒬냊끑뷗냏꒣냷낷ꗾꅁ곒라쎪ꑈ믚ꪺ랾덱ꅂ롧엧ꪺ꓀뭐ꓟ뒼볒ꚡꪺ뇒땯ꅅꙢ꿊ꕆꑈ믚꒬냊뭐꒬ꭈꪺ놡맒ꑕꅁ깥꧶덹ꚨꡍ떦ꑗꪺ낾믡걆떦냵ꛦꪺꝸ쏸ꅃ 22
(ꑇ)ꪾ쏑늾신뻷꣮맯ꑈꑏ룪랽녍띾슾꿠ꪺ뱶암 곣ꡳ떲ꩇ땯뉻ꅁ꽓ꥷꪺꑈꑏ룪랽녍띾슾꿠믝굮덺륌꽓ꥷꪺꪾ쏑샲꣺꣓랽ꝙ녍쓝ꪺꪾ쏑늾신뻷꣮ꕛꕈ닖뽮뭐냶빩ꅅꖻꑰ론녎ꑈꑏ룪랽녍띾슾꿠쉫꿇결ꑔ뫘쏾ꮬꅁꣃ끷맯꒣Ꙑꪺꪾ쏑샲꣺ꓨꚡ맯녍띾슾꿠ꪺ뱶암Ꝁꑀ뻣Ꙙ꧊ꪺ놴끑ꅇ 1ꅂꪾ쏑늾신뻷꣮맯닕슴떲멣뱨궱ꪺ녍띾슾꿠-ꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶꅂꅵꕜ꿠꧊HRMꅶꅂꅵ떦늤꧊HRMꅶꪺ뱶암쏶ꭙꅇ ꚹꑔ뚵녍띾슾꿠곒덺륌ꅵꪾ쏑ꪺꕾ꓆ꅶ샲꣺ꛓ꣓ꅁ껚뻚 David&Liam (2000)녎ꪾ쏑ꪺ꓀쏾ꅁ꣤꒤떲멣꧊ꪺꪾ쏑둏Ꙣ닕슴꡴닎ꅂ땻Ꟈ뭐ꑵ꣣ꑗꅁꚹ쏾ꪾ쏑ꪺ꒺뉛뭐닕슴ꪺ륂Ꝁ녋꓁곛쏶ꅁꪾ쏑ꮬ멁ꭨ쓝ꕾ엣ꕂꚳ덗ꭨꕩ둠ꅅꙝꚹ결ꑆ냶빩닕슴뱨궱ꪺ녍띾꿠ꑏꅁꖲ뚷릪쁹Ꙑ꒯녎꒺쇴ꪺ롧엧ꕾ엣꓆ꅁ엽꣤ꕌꙐ꒯ꑝ녯ꕈ샲꣺뭐닕슴곛쏶ꪺꕾ엣ꪾ쏑ꅃNonaka&Takeuchi(1995)ꕘ덺륌녍껗ꑰ닕ꚨ귻ꪺ라뷍뭐끑뷗녯ꕈ돐덹띳ꪺ왛쉉ꅁꣃꕈ띳ꪺꓨꚡ룠쓀ꕌ귌ꪺ롧엧ꅁꙢ덯뫘녪ꛓꚳꑏꪺ꒬냊ꑕꅁꚳꝕ꧳녎귓ꑈꪾ쏑신뒫결닕슴ꪺꪾ쏑ꅁꙢꚹꪾ쏑ꕾ꓆ꪺ륌땻꒤ꑝꚳꝕ꧳뒣닕슴뱨궱ꪺ녍띾꿠ꑏꅅ ꛓꅵꗸ띾롧샧뫞뉺ꪾ쏑ꅶꪺ샲꣺낣ꑆ덺륌ꕾ엣꧊ꪺꪾ쏑늾신뻷꣮샲녯ꅁ꒴믝싇ꗑꅵꪾ쏑꒺꓆ꅶꛓ꣓ꅁ껚뻚 Nonaka&Konno (1998)ꕘ롧ꗑꕾ엣ꪾ쏑신뒫ꚨ꒺쇴ꪾ쏑ꪺ륌땻ꅁ덱녠ꕩ맪뉻닕슴떦늤뭐돐띳떥ꪺ띑ꩫꅁꙢꑪꮬ닕슴꒤롧녠라ꝑꗎ끖뵭군땥산ꝕ꣼끖ꑆ룑닕슴꒺ꕾꪺ쑶ꪧ멁뛕ꅁ꙰맯늣띾곬땯깩뭐꒽ꕱ롧샧떦늤ꪺ셁룑ꅁ엩뭻ꚳ쏶ꗸ띾롧샧뫞뉺ꪺꪾ쏑ꅆꅵ떦늤꧊HRMꅶꪺꕄ굮슾꿠ꕝ걁꿠냷ꣳꝕ꣤ꕌ뎡냵ꛦꅂ덗릺ꣃ뢨맪곛쏶ꪺꑈꑏ룪랽뫞뉺겡냊떦늤ꣃ꣏꣤뭐꒽ꕱ떦늤ꮴꙘꪺ꿠ꑏ떥ꅁ결ꑆ뒣덯ꓨ궱ꪺ꿠ꑏꅁ낣ꑆ샲꣺ꕾ엣꧊ꪺꪾ쏑ꅁꅵꪾ쏑ꫀ라꓆ꅶꪺ륌땻ꟳ결궫굮ꅃPeter Drucker(2000)ꕘꑵꝀ뷼뷕꿠엽귻ꑵ녱꒣Ꙑꢤꯗꑆ룑띾냈ꅁ꣏닕슴ꪺꪾ쏑ꟳ꧶꧳걹덱삳ꗎꅃꙝꚹ덺륌Ꙑ꒯녎꒺쇴롧엧ꪺ곛꒬꓀뭐뛇뮼꒧ꅵꪾ쏑ꫀ라꓆ꅶꪺ륌땻ꅁ낣ꑆꕩ꣏ꦼꚹ꿠ꟳꕛꑆ룑뭐ꭈꗴꅁꟳ꿠ꭐ꣏Ꙑ꒯ꕈꙕ뫘ꢤꯗꯤꛒꗸ띾꒺ꙕ뎡ꅂꙕ돦ꛬꪺ믝ꡄꅁ뙩ꛓ뒣ꚳ껄ꣳꝕꕌꑈ냵ꛦꅂ뢨맪곛쏶ꑈꑏ룪랽겡냊ꪺ꿠ꑏꅅ 2ꅂꪾ쏑늾신뻷꣮맯ꑈ믚꒬냊뱨궱ꪺ녍띾슾꿠-ꅵ랾덱뭐ꣳ냓ꅶꅵ뙅쉟뭐뮲뻉ꅶꪺ 23
뱶암쏶ꭙꅇ ꅵ랾덱뭐ꣳ냓ꅶꅵ뙅쉟뭐뮲뻉ꅶ꓀ꝏꕝꝴ닕슴ꚨ귻꓀ꅂꗦ뒫끔꺧띎ꢣꪺ꿠ꅂ꿠냷뇆룑뭐늨덱귻ꑵ엜궲ꪺꓟ멁뭐ꛦ결ꅂ꿠뭐닕슴ꚨ귻뙩ꛦꣳ냓뷍Ꝑ뙅쉟꓀꩒귻ꑵ늧녠ꪺꑵꝀꓟ멁뭐ꛦ결ꣃ떹꒩ꯘ쒳ꥍ뻉ꖿꅂꣳꝕ룑ꡍ닕슴ꪺ꒺뎡냝썄ꅂꕈꓞ믢ꣃꣳꝕ귻ꑵꯘꗟꖿ뵔ꪺꑵꝀ멁ꯗ뭐ꛦ결ꣃꭐ꣏많뚤ꪺ뚶ꝑ뙩ꛦꪺ꿠ꑏꅅ결ꑆ뒣ꕈꑗꙕꓨ궱ꪺ꿠ꑏꅁꖲ뚷싇ꗑꅵꪾ쏑ꫀ라꓆ꅶꛓ꣓ꅃ껚뻚 David&Liam (2000)맯ꫀ라꧊ꪾ쏑ꪺꥷ롱ꅁ뭻결ꚹ쏾ꪾ쏑Ꙩꕢ쓝꧳꒺쇴ꮬ멁ꕂ꙳Ꙣ꧳귓ꑈ롳엩뚡ꅁꖲ뚷덺륌Ꙑ꒯꒣쉟ꙡ꓀녍띾ꪾ쏑ꗦ뒫뻇닟ꓟ녯ꅁꣃ싇ꗑ뫴믚뫴룴ꪺ꒬냊뭐끑뷗ꅁ닖뽮ꦼꚹꪺ롧엧ꥍꓟ뒼볒ꚡ꓀꩒ꪺ꿠ꑏꅅꙢꚹ륌땻꒤꒣녯ꕈꯘꗟ귓ꑈꪺ걽맮ꑏꅁꣃꕩꚨꕜꙡ녎닕슴꒺ꅂꚨ귻뚡ꪺ냝썄궫띳룠쓀ꅁ뙩ꛓ뒣낪닕슴ꪺ쑶ꪧ쁵뛕(Popper&Lipshitz,1998)ꅃꙝꚹꕩꕈ덺륌ꑵꝀ뷼뷕ꅂ깶깻꣮뙽꧱ꪺꗰ뻍뚡꣓늨덱닕슴ꚨ귻곛꒬랾덱ꅂ뙽땯ꓟ꣮볒ꚡꪺ뫞륄ꅁꕈ뒣뭐ꚨ귻랾덱ꣳ냓뙅쉟뮲뻉ꪺ꿠ꑏꅁ샲꣺ꚳ껄둸뒤닕슴ꚨ귻믝ꡄꪺ쑷뵘ꅃ 3ꅂꪾ쏑늾신뻷꣮맯귓ꑈ뱨궱ꪺ녍띾슾꿠-ꅵꛛ땯깩ꅶꪺ뱶암쏶ꭙꅇ ꅵꛛ땯깩ꅶꪺ꿠ꑏꕄ굮싇ꗑꅵꪾ쏑떲Ꙙꅶꪺ뻷꣮ꛓ꣓ꅃ덺륌ꪾ쏑ꪺ꓀쏾ꅂ뱗ꕛꥍ떲Ꙙ꣓궫띳닕Ꙙ걊ꚳꪺ룪끔ꅁꣃꕂ녎걊ꚳꪺꪾ쏑ꕛꕈ꓀쏾ꕈ뻉교돐띳ꪺꪾ쏑ꅁꑝꕩ싇ꚹ뒣ꛛ땯깩꒤ꪺ돐띳곰꽽ꪺ꿠ꑏꅃꕴꕾꅁ싇ꗑ룪끔ꯘ꣮Ꝁ띾꡴닎ꑝꕩ샲녯슲꓆ꥍ덂뉺ꑪ뙱ꕂ셣싸ꪺꑵꝀ룪끔꿠ꑏꅁꕈ룪끔륱뢣꡴닎녎귓ꑈ뻖ꚳꪺꪾ쏑ꕛꕈ꓀쏾ꣃ띊뻣ꅁꕈ샲녯ꛛꚨꪺ꿠ꑏꅅ ꑇꅂ곣ꡳꯘ쒳 ꗑ곣ꡳ떲ꩇ땯뉻ꅁ꒣Ꙑꪺ녍띾슾꿠믝덺륌꒣Ꙑꪺꪾ쏑샲꣺뫞륄ꕛꕈ뒣뭐냶빩ꅁꙝꚹ궺ꗽꖲ뚷뒣꣑ꞹ떽ꪺꪾ쏑샲꣺뫞륄ꅁꑾ꿠ꕒ꓀닖뽮ꑈꑏ룪랽ꙕꓨ궱ꪺ녍띾슾꿠ꅃꛓNonaka뒣ꕘꪺꕼ귓ꪾ쏑늾신뻷꣮ꅁ맪ꑗ걏ꑀ귓꯹쓲덺륌닕슴꒺ꪺ귓ꑈ많엩Ꙁꦼꚹꪾ쏑ꪺ륌땻ꅁ뙩ꛓ돐덹ꕘꟳꚳ믹귈ꪺꪾ쏑ꅃꙝꚹ때뷗걏ꪾ쏑ꫀ라꓆ꅂꕾ꓆ꅂ떲Ꙙ꒺꓆ꅁ곒꒣ꕩ낾뱯ꅁꖲ뚷뒣꣑ꞹ떽ꪺꪾ쏑늾신뻷꣮ꅁꑾ꿠ꭐ꣏ꑈꑏ룪ꖻꪺ꒣쉟닖뽮ꅂꪾ쏑돐덹ꪺ랽랽꒣떴ꅂ닕슴쑶ꪧ쁵뛕ꪺꗃ쓲뫻꯹ꅃ땍ꛓꪾ쏑꓀뭐 24
ꕄ냊뻇닟ꦹꦹ걏쎪ꪾ쏑늾신뻷꣮뚶ꝑ륂ꛦꪺꕄ굮귬ꙝꅁꙝꚹ닕슴ꖲ뚷싇ꝕ셚껄ꛒ껖뭐볺쁹꣮ꯗꅁ뽅땯귻ꑵ랾덱ꥍ꓀ꪾ쏑ꪺ띎쑀ꣃ꣏ꪾ쏑뫞뉺꿠냷뢨맪꧳귻ꑵꓩ녠ꑵꝀ꒧꒤ꅝBartlett and Ghoshal, 1995ꅆSenge, 1990ꅞꅃꕴꕾꅁ롧ꗑ귓껗A꒽ꕱꪺ”ꪾ쏑뫞뉺뻉ꑊ쏶쇤ꚨꕜꙝ꿀”ꪺ꓀ꅁ뭻결낪뱨ꕄ뫞ꪺꓤ꯹뭐꧓뿕ꑝ걏뱶암ꪾ쏑늾신뻷꣮뚶ꝑ륂ꛦꪺ쏶쇤ꅁ덺륌뒣꣑룪랽ꣳꝕꅁꣃ귒뻉ꪾ쏑샲꣺맯닕슴ꪺ궫굮꧊ꅁ맪ꚳꝑ꧳닕슴Ꙑ꒯쑀띎ꕄ냊쓡꣺ꪾ쏑덎ꅂ꓀롧엧ꙀꙐ룑ꡍ냝썄ꅁꕈ멚덱ꪾ쏑ꗦ걹뭐꓀ꪺ뫞륄ꅃ 껃ꅂ곣ꡳ궭꣮ ꑀꅂꧢ볋뭐볋ꖻꪺ궭꣮ ꖻ곣ꡳꕄ굮ꕈꗘꭥ냪꒺뭳덹띾꒧ꑈꑏ룪랽녍띾ꑈ귻결곣ꡳ맯뙈ꅁꗑ꧳곣ꡳ꒴쓝땯깩뚥걱ꅁ냝ꣷ땯꧱ꕄ굮덺륌늦띾뻇ꥪꡰꑈ놡뷋ꪺꓨꚡ뙩ꛦꅁꝙꭋ곣ꡳ떲ꩇꚳꖢ뒶륍꧊ꅁ땯꧱맯뙈꒴ꕈ뭳덹띾ꭥꑀꑤꑪ결ꕄꅁꗧ꣣ꚳ냑ꛒ믹귈ꅃ ꑇꅂ곣ꡳ엜뚵ꪺ뿯꣺ ꗑ꧳곛쏶곣ꡳ맯꧳ꅵꪾ쏑늾신뻷꣮ꅶꅂꅵꑈꑏ룪랽녍띾슾꿠ꅶꪺꥷ롱늳뮡꿉꿆ꅁꕂ꒽ꕱ라ꙝ덗볒ꑪꑰꅂ샲ꝑꙨ맨ꅁ뱶암꣤맯ꪾ쏑뫞뉺ꪺ궫뗸땻ꯗꅁ낣ꚹ꒧ꕾꅁꗸ띾ꓥ꓆ꪺ꒣Ꙑꑝ걏뱶암꒽ꕱꯘ멣ꪾ쏑늾신뻷꣮ꞹ뻣꧊ꪺ깴늧꧒Ꙣꅃꗑ꧳ꪾ쏑늾신뻷꣮맯ꑈꑏ룪랽녍띾슾꿠꒧뱶암ꑗ라꣼꣬덜Ꙩ엜볆ꪺꑺ쉚ꅁꙝꚹꙢꕈ늣띾결곣ꡳ맯뙈껉ꅁ뵔맪ꚳ꣤ꝸ쏸ꯗ걄뻔꧊ꅃ 25
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뿽ꑀ 냝ꣷ냝뚵꒧뉺뷗냲슦 ꪾ쏑늾신뻷꣮ 뉺뷗냲슦 ꑀꅂꪾ쏑꒺꓆ 1.쏤낵쏤뻇 녱낵꒤뻇ꚳꝕ꧳ꪾ쏑꒺꓆ꅃꅝNonakaꅁ1994ꅁꅞ 띳돐ꪾ쏑ꪺ꒺꓆걏녎ꕾ엣ꪾ쏑신꓆결닕슴꒺쇴ꪾ쏑ꪺ륌땻ꅁ녱낵꒤뻇ꕩ꣏귓ꑈꟳ놵꫱많엩뻣귓닕슴ꪺꪾ쏑믢냬ꅃꅝNonaka & Konno, 1998, ꅞ Ꙣ맪믚ꗍ겡꒤겡ꗎꕾ엣ꪾ쏑꿠냷꯹쓲ꪺ뒣ꩀꪾ쏑꒺꓆ꅃ ꅝNonaka & Konno, 1998, ꅞ 2.덺륌왛맮뻇닟 뵭닟ꙡ쉉ꚳꝕ꧳녎ꕾ엣ꪾ쏑신꓆결꒺쇴ꪾ쏑ꅁ뭐룪뉠깶독 ꙐꙀꙐ놵꣼끖뵭ꅁꣃ뙩ꛦ꯹쓲ꪺ뵭닟ꅁ꿠냷녪꓆꽓ꥷ볒뵤ꣃ 늣ꗍꚹ쏾ꪺ볒뵤ꅃꅝNonaka & Konno, 1998, ꅞ 3.Ꙣ슾끖뵭&뙩귗 Ꙣ슾돵ꑗꅁꙢ슾끖뵭ꗧ걏덺륌롧엧ꪺꗦ걹ꛓ샲녯꒺쇴ꪾ쏑ꅁ롧 엧ꗦ걹ꪺꚡꙝꑈꛓ늧ꅁꣃꡓꚳꑀꥷꪺꚡꅃꅝNonakaꅁ1994ꅁ ꅞꅁꕩꕈ걏ꪾ쏑ꪺ꒺꓆ꅁꑝꕩꕈ걏ꪾ쏑ꪺꫀ라꓆ 4.꒽ꕱꕚꪫꓢꕕ ꓥꗳꓢꕕꚳꝑ꧳ꕾ엣ꪾ쏑ꪺ뛇뮼ꅁꕶ뢦ꑔ꿠뚡놵롧뻺ꕌꑈꪺ롧엧(Nonaka & Takeuchiꅁ1995) ꑇꅂꪾ쏑ꕾ꓆ 1.녍껗ꑰ닕 덺륌ꛛ닕슴ꑰ닕녍껗ꙘꝀꑰ닕녎꓀ꪺ꒺쇴ꪾ쏑ꅁꕈ띳왛꧀ꪺꓨꚡ신뒫ꚨꕾ엣ꪾ쏑(Nonaka & Takeuchiꅁ1995) 2.뢣ꑏ뽅샺라쒳 덜Ꙩ꒽ꕱꞡ뇄ꗎ뢣ꑏ뽅샺ꪺꓨꚡ꣓륆ꚨꪾ쏑ꫀ라꓆ꪾ쏑ꕾ꓆ꪺꗘꪺ(Nonaka & Takeuchiꅁ1995). 3.녍띾ꪾ쏑ꪺ신뒫 맪냈ꑗꅁꪾ쏑ꪺꕾ꓆ꚳ꣢귓ꓤ벵ꙝ꿀ꅁ꣤꒤ꑀ귓ꙝ꿀ꕝꝴ녎ꯈ ꓡ녍깡ꪺ꒺쇴ꪾ쏑신꓆ꚨ꿠냷뉺룑ꪺ볒ꚡꅅꑝ둎걏녎낪ꯗ귓ꑈ ꓆ꯈꓡꅂ녍깡ꪺ낪ꯗ녍띾ꪾ쏑신뒫ꚨ꧶꧳셁룑ꕾ엣ꪾ쏑 ꅝNonaka & Konno, 1998, ꅞ ꑔꅂꪾ쏑ꫀ라꓆ 1.ꑵꝀ뷼뷕 ꑵꝀ뷼뷕ꚳꝕ꧳귻ꑵꓟ뒼볒ꚡꪺ뙽땯ꅁ녱Ꙩ뫘왛쉉셁룑ꗸ띾ꅁ꣏녯닕슴ꪺꪾ쏑ꟳ걹멚ꅁꟳ꧶꧳맪ꛦꅃꅝNonaka, 1994, ꅞ?2.ꓟ녯ꗦ뒫ꅂ ꫀ라꓆ꪺ볒ꚡ녠ꗑ덝ꗟ꒬냊ꪺꅵ뵤돲ꅶ뙽ꥬꅅꣃꕩꕈꭐ뙩ꚨ귻꓀꒬냊끑뷗 롧엧ꥍꓟ뒼볒ꚡꪺ꓀꩒(Nonaka & Takeuchiꅁ1995)ꅅꕩ싇ꗑꭄꖿꚡꪺ랾덱뫞륄intranetꪺ뵵ꑗ끑뷗ꅂꗦ뒫띎ꢣ 3.깶깻꣮ 귓ꑈꕩ덺륌ꭄ뭹ꢥꓨꚡ샲녯꒺쇴ꪾ쏑ꅁ뻇깻뭐깶독ꪺꙀ ꅝNonakaꅁ1994ꅁꅞ 4.ꭄꖿꚡ라쒳 ꕈHonda ꫀ라꓆결꣒ꅁꕌ귌덝ꗟ뢣ꑏ뽅샺ꑰ닕ꅁ룔닓끑뷗꙰꛳룑ꡍ냝썄ꪺꭄꖿꚡ꓆라쒳ꅃꅝNonaka & Takeuchi, 1995, ꅞ 29
ꪾ쏑늾신뻷꣮ 뉺뷗냲슦 ꕼꅂꪾ쏑떲Ꙙ 1.룪껆깷 뉻ꕎꪺ륱뢣꡴닎ꕩ뒣꣑ꗍ냊뱧맪ꪺ랢볒ꅃꅝNonakaꅁ1994ꅁꅞ 덳뵵뫴룴룪껆깷ꅁꕩ뒣ꩀꪾ쏑떲Ꙙꪺ땻ꟇꅝNonaka & Konno, 1998, ꅞ 2. 뫴룴룪껆 Ꙣ맪냈ꑗꅁꪾ쏑떲Ꙙ뚥걱ꕝꝴꑔ귓땻Ꟈꅁꑀ결쉞꣺뭐뻣Ꙙ띳 ꪺꕾ엣ꪾ쏑ꅁꕝꝴꚬ뚰꣓ꛛ닕슴꒺뎡ꕾ뎡ꪺꕾ꓆ꪾ쏑ꅝ꙰ꑪ 늳ꪺ룪껆ꅂ볆뻚ꅞꅁꣃꕛꕈ떲Ꙙꅃꝑꗎ룪끔곬ꪺ뮲ꝕꅁꙢꙘ Ꝁ샴맒꒤꿠냷ꟳꚳ껄뉶ꙡꓤ꯹ꕾ엣ꪾ쏑ꪺ떲Ꙙꅃ덳뵵뫴룴룪껆깷ꅁ뒣ꩀꪾ쏑떲Ꙙꪺ땻ꟇꅃꅝNonaka & Konno, 1998, ,47ꅞ 3. e-mailꅂ륱룜ꅂꓥꪾ쏑떲Ꙙ꡴녎왛꧀꡴닎꓆ꛓꚨꪾ쏑엩꡴ꪺ륌땻ꅅ귓ꑈ덺륌ꓥꗳꅂ라쒳떥 ꗳꅂ라쒳ꅂ륱룜ꗦ뷍ꅂ걏륱뢣꓆ꪺ랾덱뫴룴ꗦ뒫ꣃ떲Ꙙꪾ쏑ꅅ덯뫘볒ꚡꪺꪾ쏑신꓆뉯꽁꣬떲Ꙙ꒣Ꙑꪺꕾ엣ꪾ쏑엩꡴(Nonaka & Takeuchiꅁ1995)ꅃ 4. ꓥꗳ곶뿽ꅂ꓀쏾 ꪾ쏑떲Ꙙ꡴롧ꗑ꓀쏾ꅂ뱗ꕛꥍ떲Ꙙ꣓궫띳닕Ꙙ군ꚳꪺ룪끔ꅁꣃꕂ녎걊ꚳꪺꪾ쏑ꕛꕈ꓀쏾ꕈ뻉교띳ꪺꪾ쏑(Nonaka & Takeuchiꅁ1995)ꅃ 룪껆꣓랽ꅇ . & Rajiv S,2001.“Organizational knowledge management : A contingency perspective” Journal of Management Information Systems, Vol. 18, Armonk,ꅇ23-55. 2. 녩?뚲ꅁ2001ꅅꪾ쏑뫞뉺뭐귻ꑵ몡띎ꯗ꒧귓껗곣ꡳ--ꕈ꒤ꖡ낷ꭏꞽ냏꓀ꞽ결꣒ꅁ냪ꗟꚨꕜꑪ뻇ꗸ띾뫞뉺곣ꡳ꧒ꖼꕘꪩ꒧뫓ꑨ뷗ꓥꅅ 3.ꖻ곣ꡳ뻣뉺 30
