Chapter Three
Interpersonal Communication
in high-tech companies
mnszrh@
School of Business Zhongshan University
Copyright©2001 Albert Zhu
Communication on the Interpersonal Level
Get to know myself and others
Interpersonal communication characteristics in high-tech companies
Hierarchical needs and communication
Characters and communication strategies
How to communicate with superiors
How to communicate with subordinates
Tips for interpersonal communication practice
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Get to Know Myself
Test：Get to know myself——the start of success
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Self-Perception and Communication(自我观念与沟通)
Self-perception about body(体能的自我观念)
Self- conception about intelligence (心智的自我观念)
Self-perception about social contact (社会的自我观念)
Self-perception about mentality (心理的自我观念)
Self-perception about ideal ego (理想的自我观念)
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Me in Others’ Eyes
Test : Use at least three phrases or sentences to describe you in the eyes of your subordinates or superior.
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Get to Know Others
Test : Using three phrases or sentences to describe some subordinate or superior without careful pondering over the wording.
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Prejudice in Interpersonal Communication
Light-ring effect (晕轮效应)
Overgeneralization (定势效应)
Project effect (投射效应)
Initial-impression effect and Recent-impression effect (首因效应与近因效应)
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Causes of Interpersonal Communication
Social development (also instinct of the human being)
Desire of emotion
Requirement of task
Curiosity
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Three kinds of
Interpersonal Communication
Information
Emotion
Behavior
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Prerequisite and Phases of Interpersonal Communication
Self-disclose------prerequisite of IC
Positioning phase
Probe phase of emotional communication
Emotional-communication phase
Phase of stable communication
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Attributes of Interpersonal Communication
Common motivation
Both Active participants
Dynamic process influencing both parties mutually
Common and understandable communication capability—necessary knowledge and experience in communication
(to be continued)
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Attributes of Interpersonal Communication
Possible unusual communication barriers, say,
language barrier (pronunciation, semantics, terms and jargons)
custom barrier (protocol, aesthetic, time and space)
conception (conservative, radical, rigid and ultra-)
role barrier
character barrier
psychological barrier (wrong cognition, emotion is out of control, inappropriate attitude)
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Interpersonal Communication Characteristics in High-tech Corporate
Attributes of human capital property right
Unbalanced development of techniques and management skills
More attention to informal communication is needed in resolving stress caused by work(environment and innovation) and living (emotion and family)
Uncoordinated development between communication personalization and standardization, procedurization, and customization of products and service
Conflict between consummate techniques and clear-cut characters
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Discussion
Please calm down. Stepping out of the present personnel circumstance, comprehensively give a fair and objective comment on your counterpart or colleague with whom you thought it is very hard to get along.
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Discussion
Now is there a possibility for you two to get along? What kinds of communication strategies can you employ?
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Hierarchy of Needs and Communication
Physical
Safety, security
Love, belonging
Esteem, recognition
Self-actualization
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Need Acquirements and Communication
Need of authority
Need of contact
Need of achievement
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Personality and Communication
内向型 (Introvert)
外向型 (Extravert)
感觉型 (Sensing)
直觉型 (Intuitive)
思维型 (Thinking)
情感型 (Feeling)
知觉型 (Perceiving)
判断型 (Judging)
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How to Manage Your Superior
Test: How about your relationships with your boss?
Test: Do you know your superior very well?
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To Know Your Superior
Type of leadership
Leadership characteristics
Personal characteristics
Education and work background
Interest and hobby
Attitude towards life and work
Attitude towards subordinates
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How to Communicate with Your Superior
Performance in work
Common interest/hobby
Chat
Eat out
Outdoor activity
Empathy
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Discussion
How to work with a special kind of superior?
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How to Manage Your Subordinates
Education and work background
Career development
Personal characteristics
Capability, morality and character
Interest and hobby
Attitude towards life and work
Present trouble in work and life
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How to Communicate with Your Subordinates
Open-door policy
Open mind
Transparent management
Considerate greetings and help
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Discussion
In routine work, there exist many special incidents, and many staff with special characters. how did you solve them? Are there any things still remaining unsolved?
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How to Develop an Open-hearted Relationship
Encourage staff to comment on operations, and take suitable advice
To know your staff’s interest, family, and other information by talking with them about non-work business
Consult them in making decisions
When they advance an idea, never to deny it immediately, and never to be too fastidious
Be candid in compliment and reward; be grateful for their feedback
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Tips for Interpersonal Communication Practice
Remember his name
On time
Appropriate attire
Appropriate nonverbal
Appropriate compliment
Remember her help
Don’t be arrogant
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Discussion
As a management leader, to establish the prestige of leadership, what way of doing things is wrong in our daily work?
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Inappropriate ways of Doing Things in Establishing Prestige
Abusing authority
Flattering subordinates
Backgrounding (背景衬托)
Keeping distance
Bluff and bluster (做表面文章，虚张声势)
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