酒店英语常用会话·前厅和客房部用语
1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number? 您能告诉我您的名字与房间号吗？
3、Here is your room key. 给您房间钥匙。
4、Please pay at the cashier’s desk over there. 请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？
6、Housekeeping, may I come in? 客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you. 我希望没有打扰您。
9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。我马上送来。
10、I’ll send for an electrician( doctor...) 我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？
12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？
14、Service hours are: （餐厅）供应时间是： 7: 9: breakfast. 早餐 7 点到 9 点。
11:: lunch. 午餐 11 点半到 1 点半。
6: 8: dinner. 晚餐 6 点半到 8 点半。
15、Here is the bill. Please sign it. 这是您的账单，请签字。 Daily Service 日常服务
-(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。
-Please don’t come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。
-I’m sorry to disturb I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?
-All in,please.-好的，请进来。
-Please clean it when I am out.-我马上要出去，请等一会儿打扫。
-May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。
-Some of my friends will come and see me this you please give me some more hot bottles a
nd tea cups? -下午我有几位朋友来访，请给加些热水瓶和茶杯。
-Well,we’ll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下，有我的邮件吗?
there is,I’ll give it to you in time.-没有。如果有的话，我会及时给你送来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It’s my beg your pardon.-我疏忽了，请你原谅。
-I come and make the I do it now or later?-我来做夜床，你看是现在做还是等会儿做?
-Since you have come,you may do it now?-既然来了，现在就做吧。
-Here’s your clean ’d better check it.-衣服洗好了，请您过目。
-I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
-Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out
the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。
-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?
-Yes,a ’m looking for it now.-丢了一只皮夹子，我正在找呢。
-What is there in the wallet?-皮夹子里有些什么?
-My daughter’s photo and some money.-有一张我女儿的照片，还有一些钱。
-Look,is this wallet yours?-看，这只皮夹子是不是你的?
-Yes,it’s you ever so much.-是我的，太感谢你了。
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。
-Please get some copise of China Pictorial for me.- 请 拿 几 份 《 中 国 日 报 》 给 我 。
-Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。
-The slippers are them for me,please.-拖鞋坏了，请给换一双。
-Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I get me a blanket.-我睡得有点冷，请给我加一条毯子。
-I need another pillow.-我需要加一只枕头。
-All right,I’ll get it for you right away.-好的，我就去拿。
-Just a moment,I’ll do it right now.-请稍等一下，我马上给你办好。 -Excuse me.-对不起。
-I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。 -I’m sorry I was so careless.-很抱歉我太粗心。
1． Executive Officet 行政办公室 2． Human Resources Dept.人力资源部 3． Front Office 前厅部
4． Housekeeping Dept.管家部 5． Food & Beverage Dept.餐饮部 6． Recreational Dept.康乐部
7 ． Financial Dept. 财 务 部 8 ． Sales Dept. 市 场 营 销 部 9 ． Security Dept. 保 安 部
10． Engineering Dept.工程部 11． Waiting list 等候名单 12． Average room rate 平均房价
13． DND=Do Not Disturb 请勿打扰 14． VIP=Very Important Person 贵宾
15． Package 包价服务 16． No-show 订房不到 17． Message 留言
18． Cancellation 取消 19． Walk-in 无预订散客 20． Morning call 叫醒服务
21． Complain 投诉 22． Over booking 超额预订 23． OOO=Out of Order 维修房
24． Lost and found 失物招领 25． Room status 房间状态 26． Check in 登记入住
27． Check out 结帐离店 28． Reservation 预订 29． Reception 接待 30． Operator 总机话务员
31． Business centre 商务中心 32． DDD=Domestic Direct Dial 国内直拨
2． 33． IDD=International Direct Dial 国际直拨 34． LDD=Local Direct Dial 市话
35． Suite 套房 36． Standard room 标准间 37． Double room 大床间
38． Mini-bar 小酒吧 39． Laundry service 洗衣服务 40． Room service 送餐服务
41． Menu 菜单 42． PA=Public Area 公共区域 43． DJ=Disk Jockey 音控员
44． Tips=To Insure Prompt Service 小费 45． AM=Assistant Manager 大堂副理
总经理 general manager 外方总经理 Expatriate General Manager
副总经理 deputy general manager 财务总监 Finance Controller
销售总监 Director of Sales 市场总监 Director of Marketing
客务总监 Director of Rooms Divsion 行政总厨 Executive Chef
部门经理 department manager;division manager;section manager
3． 经理助理 assistant manager 主管 supervisor 领班 captain
4． 总台接待英语(酒店前厅常用英语)
1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What’s the price difference？两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per
night．一间双人房朝阳面的每晚 140 美元，背阴面的每晚 115 美元。
4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。
21．There is a shop on the ground floor．一楼有个商店
5． 22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。
23．Can I also get some souvenirs there？也可以买到纪念品吗？
24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。
25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？
26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们
有中餐厅和西餐厅，你愿意去哪个？
27．I’d like to try some Chinese food today．今天我想尝尝中国菜。
5．How long will you be staying？您打算住多久？
6．We’ll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8． I’d like to book a single room with bath from the after-noon of October 4 to the morning of
October 10．我想订一个带洗澡间的单人房间，10 月 4 日下午到 10 月 10 日上午用。
9．W e do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10． What is the rate， please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是 50 美元一天。
12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。
14． By the way，， I’d like a quiet room away from the street if the is possible
顺便说一下，如有可能我想要一个不临街的安静房间。
15．Welcome to our hotel．欢迎光临。
16．So you have got altogether four pieces of baggage？您一共带了 4 件行李，是不是？
17． Let me have a check again．让我再看一下。
18．The Reception Desk is straight ahead．接待处就在前面。
19．After you， please．你先请。
20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？
6． 9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。10． What is the rate， please？请问房费多少？
11．The current rate is＄ 50 per night．现行房费是 50 美元一天。
12． What services come with that？这个价格包括哪些服务项目呢？
13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。
①①楼层）
①①①Laundry 洗衣 Mini-bar/Refrigerator 冰箱 Ice 冰块 Cocacola 可乐
①①Mineral water 矿泉水 Cigarette 香烟 Sugar 方糖 Cold water 凉开水
①①Hanger 衣架 Electric Kettle 电水壶 Glass 水杯 Cup 瓷茶杯
①①Telephone Book 电话本 Hair Drier 电热吹风机 Washed 水洗
①①Damage 毁坏，损坏 Compensate 赔偿，补偿 Dry Cleaned 干洗 Pressed/Iron 熨烫
①①Slipper 拖鞋 Soap 香皂 Newspaper 报纸 Toilet Paper 卫生纸 Towel 毛巾
①①Bath Towel 浴巾 Floor Towel 地巾 Small Towel 方巾 Tea 茶叶 Beverage 饮料
①①Telephone 电话 TV controller 遥控器 Hanger 衣架 ID=Identification 身份证
①①Bothroom 卫生间 Shower 沐浴 Coffce 咖啡
①① Have a nice day.(time trip)祝您过得愉快
①①①①Please follow me 请跟我来①①Just a moment 请稍等 Right away 马上
①①Turn-down service 夜床服务 Dry towel 干毛巾 Make bed 整理床铺
①①Room number 房号 Quick service 特快洗衣 I'm not really sure.我不能肯定
①①I'm sorry to trouble you.对不起，麻烦您了
①①Useful Expressions
①①, May I come in?客房服务员，可以进来吗？
①① you need bellman?您需要行李员吗？
①① I clean the room now?现在我可以打扫房间吗？
①①'s your room number, please?请问您的房号？
①① you bring me some more towels,plesae?你能不能再给我拿几条毛巾来吗？
①① air conditioner doesn't work. 空调机坏了。
①① you please give me some envelopse and writing paper?
①① 请给我一些信纸信封，好吗？
①①'ll bring them to your room at once.我马上给您送来。
①① access press 8 and 163.上网号码先拨 8，再加 163。
①①'s something wrong with the toilet.抽水马桶出毛病了。
①① you checked your room?您检查过您的房间吗？
①①'ll show you the way myself.我亲自带您去。
①① you got any laundry?①① 您需要洗衣服务吗？
①①总台收银的：
①① Useful Expressions
1、Would you like to check out? 2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please? 4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards. 6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you. 8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here. 11、Here is your change and receipt.
12、May I have a print of your card, please? 13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is yuan RMB for one us doller.
16、What kind of currency do you want to 、How much would you like to change.
18、The rates of exchange are on the board 、The rate of your room, will be paid by your host.
①20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the
rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
①① ①① ①① 行李员岗位英语口语
1、Excuse me. Which one is your bag? 2、Is this bag yours? 3、I’ve come for your luggage.
4、I hope you will dropin again! 5、This is your claim tag. 6、May I help you with your luggage?
7、What else can I do for you? 8、Gould you sigh here? 10、Is your luggage will be here shortly?
9、Breakfast is on the first floor, from 7:00am to 9:00am. 11、How long will you leave the luggage here?
12、Let me take it please! 13、May I have your tag, please? 14、What’s your room number?
15、 Toilet is turn left. 16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same. 18、I hope you will enjoy you’re stay.
19、Have a nice 、Are these your luggage.
①① ①① 酒店商务中心英语口语：
①① Useful Expressions
1、I want to send a 、I’ll send this fax at 、Sorry, sir. The line is busy.
4、I tried a lot of time, but it’s also 、It’s my 、I’m sorry to bring you so much trouble.
7、All done, sir. Here you 、Let me count, it’s yuan in all.
9、Could you tell me how do you count this amount.
10、The regulation of charge in business center is on this 、May I use the Internet.
12、Let me dial-up. Please sit down and you can use it already.
13、Can I typed of my 、How many copies do you need?
15、I’d like to copy this two pieces of paper, what’s the cost?
16、The Internet charge in 30 minutes is 10 、The copy each piece of paper for A4 size is 1yuan.
18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
19、To copy the paper’s both sides costs as much as two pieces of paper.
20、I’ll call the airline to see if there are tickets for you.①①
①①①① ①① ①① 西餐厅英语口语
①① 一、沙司 Sauce
①冷沙司和冷调味品：①马乃司沙司 Mayonnaise Sauce①千岛汁 Thousand Islands Dressing
①醋油汁 Oil Vinegar①芥末沙司 Mustard Sauce①法式汁 French Dressing①奶酪汁 Cheese Dressing
①①①① ①热沙司：
①布朗沙司 Brown Sauce①苹果沙司 Apple Sauce①咖喱沙司 Curry Sauce
①奶油沙司 Cream Sauce①番茄沙司 Tomato Sauce①黄油沙司 Butter Sauce
①① 二、菜肴生熟程度
①一成熟 Rare-R①三成熟 Medium Rare-MR
①五成熟 Medium-M①八成熟 Medium well-MW①全熟 Well-down W
①① 三、早餐
1、大陆式早餐 Continental Breakfast2、美式早餐 American Breakfast 西柚汁 Grape fruit Juice
①果汁类：橙汁 Orange Juice 菠萝汁 Pineapple Juice 番茄汁 Tomato Juice 柠檬汁 Lemon Juice①谷物
类食品：燕麦片 Oatmeal 玉米片 Cornflake 糖 浆 Syrup 蜂 蜜 Honey
①蛋类：①煎 蛋 Fried Egg 单面煎 Sunny-side up 双面煎 Over Easy 双面煎老蛋 Over Hard
①煮蛋 Boiled Egg 嫩 2-3 老 5-7①炒蛋 Scrambled Egg ①水波蛋 Poached Egg
①蛋卷 Omele 清蛋卷 Plain omelet 洋葱蛋卷 Onion omelet 番茄蛋卷 Tomato omelet
火腿蛋卷 Ham omelet①肉类：火腿 Ham 香肠 Sausage 烟肉 Bacon
①面包：烤面包 Toast 面包卷 Roll 半角包 Croissant 黄 油 Butter 果 酱 Jam①饮料类：咖啡 coffee 红
茶 Black Tea 牛奶 Milk 椰子 Coco 苹果酱 Apple Jam 橘子酱 Marmalade Jam
①① 正 餐
1、头盆 Appetizers2、汤 Soups3、色拉 Salads4、主菜 Main Courses
5、甜点 Desserts①奶酪 Cheese①甜品 Sweets 蛋糕 Cake 水果 Fruit 香烟 Cigarett 菜单 menu
布丁 Pudding 比萨 Pizz 煎饼 Pancake 冰淇淋 Ice Gream
①① ①① 烹调方法
1、煎 Fried2、炸 deep-frie3、炒 Saute4、煮 Boil5、焖 Braise 炒面 Fried Noodles
6、烩 Stew7、烤 Roast8、焗 Bake9、铁扒 Grill10、串烧 Broil
①①酒店早餐英语口语
水果: 西瓜 Water melon 调料: 方糖 Sugar 西红柿 Tomato 盐 Salt
香蕉 Banana 酱油 Soy sauce 梨 Pear 果酱 Jam 稀饭 Rice grud 饮料: 牛奶 Milk
橙 Orange 椒盐 Pepper 葡萄 Grape 醋 Vinegar 橙汁 Orange juice 蛋糕 Cake 黄油 Butter 煎饺 Fried
dumpling 双面煎蛋 Fried over 油条 Deep-fried dough sticks
单面煎蛋 Sunny side up 肉包 Steamed stuffed buns 咸鸭蛋 Salt duck’s egg 夹馅面包 Bread sandwich
烤面包 Toast 炒饭 Fried rice 豆浆 Saybean milk 咖啡 Coffee
to our restaurant. 欢迎到我们餐厅来。
’m sorry, It’s my fault. 很抱歉，那是我的错。 is the washroom? 卫生间在哪儿？
黑咖 Blak coffee 红茶 Red tea 绿茶 Green tea 奶咖 White coffee
’m afraid, You should pay it extra. 对不起，恐怕这个要额外付费。
coffee is free for you. 这咖啡是为您免费提供的。 wold you like to pay in cash or by credit
card? 您如何付款，刷卡还是现金？
is your bill,Please check it and sign here. 这是您的帐单，请核查并签字。 fried 煎 Lobster 龙虾
cueumber 黄瓜 saute 炒 crab 蟹 spinach 菠菜
Boil 煮 oyster 牡蛎 tomato 蕃茄 stew 烩 shrimpy 虾 patato 马铃薯
roast 烤 pork / meat 肉 vegetable 蔬菜 grill 铁扒 mutton 羊肉 shoots 笋
Broil 串烧 lamb 羔肉 aukergine 茄子 steame 蒸 duck 鸭 spring onion 大葱
smoked 熏 chicken 鸡 onion 洋葱 salty 咸 beef 牛肉 chili 辣椒
sweet 甜 fish 鱼 mushroom 香菇 sour 酸 prawn 大虾 bean 豆
hot 辣 croaker 黄花鱼 garlic 大蒜 soy 酱 rib 排骨 主 食 Bamboo
bitter 苦 hoof 蹄 rice 米饭 pepper salt 椒盐 eels 鳝 noodle 面条
Beverage 饮料 turtle 甲鱼 cake 蛋糕 tea 茶 seafood 海鲜 pastries 糕饼①① ①①coffee 咖啡 pomfret
鲳鱼 Toast 烤面包 beer 啤酒 abalone 鲍鱼 ①① ①① ①①croissant 半角面包 Juice 果汁 Mineral
water 矿泉水 Sode water 汽水①① ①Welcome to our restaurant.欢迎到我们餐厅。
①How many person?几位？①Here is the menu,May I take your order?这是菜单，可以了点菜吗？
①What kind of food(drink)would you like?请问你要点什么菜（饮料）？
①Would you like fruit,(soup,fish,rice)? 你想要点水果吗？(汤、鱼、米饭)
①Do you have a meal voucher? 你有餐券吗？①Please enjoy your meal.请你慢用。
①That’s all for your dishes.您的菜上齐了。①This way please, to take your order. 请到这边来点菜。
①Hope you drop in again.欢迎再次光临。Switch 电开关
①①①① 客房中心）
①① Run 褪色 Colourfast 不褪色 Stain 污点 Washed 水洗 Mended 缝补
Medicene 内服药 Take care of 照顾 A couple of 一对 Check into 调查
Out of order 状况不好 Night stand 床头木柜
will come and clean your room at once 我们马上就来打扫您的房间。
’m sorry to disturb you, sir.对不起，先生，打扰你了。 this for pressing only?您的衣服要熨烫吗？
about tidying up in the bathroom?帮您整理一下卫生间，好吗？
-cleaning?您的衣服是要干洗吗？ for wash 您的衣服要湿洗吗？
I send your laundry back in the aftermoon(evening)下午(晚上)把衣服送回您房间可以吗？
sign on the laundry list.请在洗衣单上签名。 yo pay cash,please?请您付现金，好吗？
make a extending at the front desk?您的房间要办续住？
you need massage, please dail 6969.如果要按摩服务，请拨打 6969。
light in my bedside lamp doesn’t work. 床头灯的灯泡坏了。
is somthing wrong with the water tap, Can you ask somebody to repair it? 水龙头坏了，你能过
来修理一下吗？
① door to the private bathroom won’t lick. 我洗澡间的门锁不上。
elevator is over there? 电梯在那边。 to Yuhuan Grand Hotel!欢迎光临玉环大酒店！
you sign on the bill,please?请您在单子上签字，好吗？
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