Use Case
Pre-Configured CRM in SAP Solution Manager based on SAP Best Practices for CRM
SAP AG
Implementation Strategies for SAP CRM
Customer wants to implement SAP CRM
without SAP Solution Manager or SAP Best Practices
with SAP Best Practices
with SAP Solution Manager
Rapid Prototyping
Testing
Global Roll-Out
Document Management
NO SAP CRM Implementation Support
Use Cases for CRM Implementation
with SAP Best Practices
(built up in Templates)
with SAP Solution Manager (use of standard Business Process Repository content:
Configuration
Scenarios)
Standard Implementation
Overview Use Cases in Implementation
Project Management for Implementation
Rapid Prototyping
Accelerate implementation of streamlined SAP business scenarios
Testing
Manage testing in a heterogeneous system landscape
Global Roll-Out
Global standardization and harmonization of scenarios
Project Phase
General Use Cases and Tasks
Project Preparation
Business Blueprint
Realization
Go Live & Support
Final preparation
Document Management
Central documentation of general and customer-specific project content
Standard Implementation
Implementation of SAP business scenarios
Use Cases with SAP Best Practices for CRM
Project Management with SAP Best Practices
Project Phase
Use Cases
Project Preparation
Business Blueprint
Realization
Go Live & Support
Final preparation
Pre-requisites
SAP Best Practices for CRM (1 docu CD for configuration information and 1 configuration CD for SAP CRM system)
Document Management
Central storage of all project documentation in SAP Knowledge Warehouse
Functionality to create, edit, store, upload and download documentation
Reporting to track and filter on documents
Rapid Prototyping
Detailed Configuration and Master Data documents
BC-Sets (preconfigured Customizing Settings)
Business Process Procedure (step-by-step description along configured scenario)
Global Roll-Out
Reusable central template definition with documents, IMG configuration and customer development
Testing
Central definition and preparation of testing for cross-component
Standard Test Case descriptions
Integration with Implementation Projects and Issue Handling
NOT supported!
Use Cases with SAP Solution Manager and Templates
Project Management with SAP Solution Manager and Templates
Project Phase
Use Cases
Pre-requisites
SAP Solution Manager SP13 with Content Add-On ST-ICO 120 and Support Package SAPK-12002INSTPL
Project Preparation
Business Blueprint
Realization
Go Live & Support
Final preparation
Document Management
Central storage of all project documentation in SAP Knowledge Warehouse
Functionality to create, edit, store, upload and download documentation
Reporting to track and filter on documents
Rapid Prototyping
Detailed Configuration and Master Data documents
BC-Sets (preconfigured Customizing Settings)
Business Process Procedure (step-by-step description along configured scenario)
Global Roll-Out
Reusable central template definition with documents, IMG configuration and customer development
Testing
Central definition and preparation of testing for cross-component
Standard Test Case descriptions
Integration with Implementation Projects and Issue Handling
Working with Templates in SAP Solution Manager
Implementation Strategy 1
Adjustments during customer project
16 template scenarios (based on SAP Best Practices CRM)
Business Process Repository (BPR)
Customer-specific global roll-out template
A
C
Select required templates (with standard BC-Sets)
Configure templates according to Solution Manager assignments
Test templates according to Business Process Procedure
Result: Rapid prototyping, testing, documentation
B
Extend configured templates with standard processes from BPR
Delete template processes if not required
Result: Completion of templates with standard content, testing, documentation
A
B
Extend configured templates with customer-specific processes (BC-Sets with parameters)
Result: global roll-out template, testing, documentation
A+B
Global roll-out to other local units
Template Processes with BC-Sets
BPR Standard Processes
Deleted Template Processes
Customer specific BC-Sets with Parameters
Working with Templates in SAP Solution Manager
Implementation Strategy 2
Adjustments during customer project
16 template scenarios (based on SAP Best Practices CRM)
Customer-specific global roll-out template
A
C
Select required templates (with standard BC-Sets)
Configure templates according to Solution Manager assignments
Test templates according to Business Process Procedure
Result: Rapid prototyping, testing, documentation
B
Extend configured templates with customer-specific processes (BC-Sets with parameters)
Result: global roll-out template, testing, documentation
A+B
Global Roll-Out to other local units
Template Processes with BC-Sets
BPR Standard Processes
Customer specific BC-Sets with Parameters
Use Cases with SAP Solution Manager
Project Management with SAP Solution Manager
Project Phase
Use Cases
Pre-requisites
SAP Solution Manager SP13 with Content Add-On ST-ICO (Support Package SAPK-12002INSTPL only necessary for templates)
Project Preparation
Business Blueprint
Realization
Go Live & Support
Final preparation
Document Management
Central storage of all project documentation in SAP Knowledge Warehouse
Functionality to create, edit, store, upload and download documentation
Reporting to track and filter on documents
Testing
Central definition and preparation of testing
Standard test case descriptions
Integration with implementation projects and Issue Handling
Global Roll-Out
Reusable central template definition with documents, IMG configuration and customer development
Standard Implementation
Accelerated and flexible implementation project
Efficient project handling
Central control of cross-component implementation
Seamless information integration between project phases
Working with SAP Solution Manager
Adjustments in customer project
Business Process Repository (BPR)
Customer-specific global roll-out template
Select standard business processes from BPR to build up business scenarios
Configure business scenarios along Solution Manager assignments
Test business scenarios with standard test cases
Result: Standard Content implementation, documentation, testing
A
B
Extend configured templates with customer-specific processes (BC-Sets with parameters)
Result: Global roll-out template, testing, documentation
A+B
Global roll-out to other local units
BPR standard processes
Deleted standard processes
Customer-specific BC Sets with Parameters
Summary: Implementation Strategies for SAP CRM
Flexibility in Implementation Project
Effort for Implementation Project
SAP Best Practices for CRM
SAP Solution Manager with SAP Best Practices for CRM (Templates)
SAP Solution Manager without SAP Best Practices for CRM (Templates)
NO Use of Implementation Support Tools
Implementation Strategy
high
high
low
Summary: The Benefit of Pre-Configured Implementation Content
time
… Just the difference between customer requirements and pre-configured CRM has to be configured
Customer required scenario
SAP out-of-the-box content
Process
functionality
Additional Information
Selfstudy – Learning Maps for SAP Solution Manager :
For more information, refer to the SAP Service Marketplace:
For detailed information on the content please refer to SAP Service Marketplace:
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