뗚30뻭ꆡ뗚1웚커몺샭릤듳톧톧놨ꆤ탅쾢폫맜샭릤돌냦쓪2퓂JOURNALOFWUT(INFORMATION&MANAGEMENTENGINEERING)컄헂뇠뫅:1007-144X(2008)01-0154-03튻훖탂뗄죋솦풴릲쿭럾컱훐탄맜샭쒣쪽뢶ꆡ병,쳆쓾폱(짏몣붻춨듳톧낲첩뺭볃폫맜샭톧풺,짏몣200052)햪ꆡ튪:닻쫶쇋릲쿭럾컱훐탄뗄룅쓮벰웰풴;뛔죋솦풴맜샭릲쿭럾컱뗄ퟩ횯뿲볜벰퓋펪쒣쪽뷸탐쇋뻟쳥닻쫶,쳡돶헢튻탂뗄죋솦풴맜샭쒣쪽퓚쿖뷗뛎쏦쇙뗄쳴햽벰폐듽볌탸퇐뺿첽쳖뗄컊쳢ꆣ맘볼듊:죋솦풴;릲쿭럾컱훐탄;뫏ퟷ믯냩훐춼램럖샠뫅:C93ꆡꆡꆡꆡ컄쿗뇪횾싫:Aꆡꆡ뷼쓪살,캪쇋뇜쏢쿂쫴릫쮾평폚럖좨뛸룷탐쮾ꆣ횮잰,평폚릫쮾퓋ퟷ쪹폃뗄쫇럖좨쫂튵늿훆,웤뗀,틔벰볓잿쓚늿맜샭틔쳡룟ퟩ횯ퟜ쳥퓋ퟷ킧헢퇹룷늿쏅맦쒣킡ꆢ킧싊뗍,닺짺쇋늿쏅뫍죋풱짨싊,튻킩뿧맺웳튵뷸탐쇋쿠펦뗄햽싔뇤룯,쳡돶쇋훃ꆢ놾춶죫뗈뗄훘뢴,캪쇋좡뗃튵컱뒦샭뗄맦쒣ꆰOneCorporationꆱ뗄릫쮾햽싔,죧량샻웖릫쮾쳡킧틦,20쫀볍80쓪듺돵웚,뢣쳘릫쮾퓚얷훞돉솢돶쇋ꆰOnePhilipsꆱ,솪뫏샻뮪쳡돶쇋ꆰOneUniliv2쇋닆컱릲쿭럾컱훐탄ꆣ쒿잰,쏀맺500잿훐뗄듳erꆱꆣ죋솦풴맜샭퓚쫊펦릫쮾햽싔닣쏦뗄룄룯늿럖웳튵붨솢쇋릲쿭럾컱훐탄;얷훞폐50%뗄뿧훐튲퓚뎢쫔탂뗄쒣쪽,늻짙웳튵뾪쪼쪵쪩죋솦맺웳튵틑뺭믲헽퓚붨솢;퓚퇇훞,헢튻맜샭쒣쪽틽풴릲쿭럾컱훐탄(humanresourcesharedservice죫뗃뇈뷏췭ꆣ컒맺놾쫀볍닅뾪쪼늻뛏놻풽살풽뛠center,HRSSC)쒣쪽ꆣ헢튻맜샭쒣쪽뗄돶쿖,뎹뗄웳튵닉폃,헢퇹뗄웳튵늻뷶냼삨탭뛠뿧맺릫쮾,뗗룄뇤쇋틔췹뗄죋솦풴맜샭퓋ퟷ랽쪽[1]ꆣ튲냼삨튻킩듳탍맺폐웳튵,죧훐맺췸싧춨탅벯췅릫쮾ꆣ1ꆡ릲쿭럾컱훐탄볲뷩릲쿭럾컱훐탄2ꆡHRSSCퟩ횯뷡릹벰퓋ퟷ볜릹(sharedservicecenter,SSC)뗄룅쓮살풴폚웳튵쓚늿풴릲쿭헻뫏뗄ퟩ횯뇤룯맽ꆡퟩ횯뷡릹돌ꆣ릲쿭럾컱,쫇횸웳튵붫풭살럖늻춬튵컱떥풪죋솦풴맜샭쫇ퟩ횯햽싔뗄릱쿗헟,쯼뗄퓋ꆰ럖즢쪽ꆱ뷸탐뗄쫂컱탔믲헟탨튪돤럖랢믓튵ퟷ쒿뗄쫇쳡룟웳튵뗄벨킧,삩햹죋솦놾,놣횤죋벼쓜뗄믮뚯(죧닆컱ꆢ죋솦풴맜샭ꆢ탅쾢맜샭벼솦풴맜샭뗄돉놾폐킧탔ꆣ캪쇋룼뫃뗘뷚풼죋솦쫵뫍램싉뗈),듓풭살뗄튵컱떥풪훐럖샫돶살,붻돉놾,룼폐킧뗘뷸탐탅쾢릲쿭,쳡룟죋솦풴맜샭룸쏅뗄늿쏅퓋ퟷ,늢평웤쫕좡쿠펦럑폃뗄ퟩ횯뗄퓋ퟷ킧싊,풽살풽뛠뗄뿧맺듳릫쮾뾪쪼쪵쪩죋뇤룯쒣쪽[2],춨맽릲쿭럾컱훐탄폫쓚늿튵컱뿍뮧솦풴릲쿭럾컱훐탄,헢튲쫇폫ꆰOneCorpora2잩뚩뫏춬,캪쓚늿뿍뮧쳡릩춳튻뗄튵뮯뫍뇪ힼtionꆱ뗄ퟩ횯햽싔쿠욥엤뗄죋솦풴맜샭햽싔ꆣ뮯럾컱,듓뛸듯떽헻뫏풴ꆢ붵뗍돉놾뫍쳡룟킧싊쒿잰,내폃뮧떼쿲살럖,훷튪폐솽훖죋솦풴릲쿭뗄쒿뗄ꆣ릲쿭럾컱훐탄춨뎣캪뛀솢뗄쫂튵늿믲뛀럾컱훐탄:튻훖쫇튻룶듳탍ퟩ횯붨솢뗄릲쿭럾컱솢뗄ퟓ릫쮾ꆣ쯼쫇돤럖샻폃볆쯣믺뫍뮥솪췸뗈탅훐탄,쯼늻뷶쿲ퟔ벺뗄ퟩ횯쳡릩HR럾컱,뮹쿲췢쾢벼쫵췆뚯뗄웳튵짺닺ퟩ횯탎쪽믲퓋펪쒣쪽뗄뇤늿뿍뮧ퟩ횯쳡릩췢냼럾컱,헢퇹뗄ퟩ횯폐펢맺뗄룯폫뒴탂ꆣ웳튵탅쾢뮯붨짨,냼삨붨솢웳튵풴BAESystemꆣ뗚뛾훖죋솦풴릲쿭럾컱훐탄쫇듳맦뮮쾵춳(ERP/SAP쾵춳)쫇쪵쪩릲쿭럾컱뗄믹탍뿧맺ퟩ횯춨맽벯훐뮯뗄뒴탂쓚늿쫐뎡쾵춳살훘뒡뫍잰쳡ꆣ탂붨릹웤HR럾컱뗄쳡릩랽쪽,횻쿲쓚늿쳡릩HRퟮ퓧쪹폃릲쿭럾컱훐탄맜샭쒣쪽뗄쫇뢣쳘릫럾컱[3]ꆣ헢킩릫쮾냼삨SAPꆢIBMꆢHPꆢ량샻웖ꆢ쫕룥죕웚:2007-04-20.ퟷ헟볲뷩:뢶ꆡ병(1982-),얮,벪쇖뛘뮯죋,짏몣붻춨듳톧낲첩뺭볃폫맜샭톧풺쮶쪿퇐뺿짺.
뗚30뻭ꆡ뗚1웚뢶ꆡ병,뗈:튻훖탂뗄죋솦풴릲쿭럾컱훐탄맜샭쒣쪽155컷쏅ퟓꆢ뢣쳘ꆢ놦뷠ꆢ몺룟ꆢ쒦췐싞삭ꆢ낮솢탅뫍뿇없뗈ꆣ뇊헟훷튪퇐뺿뗚뛾훖HR릲쿭럾컱ꆣ쯦ퟅ릫쮾쎳틗랶캧뗄늻뛏삩듳,훮뛠뿧맺릫쮾뾪쪼쪹폃뇢욽뮯뗄ퟩ횯뷡릹춼,릲쿭럾컱퓲쫇튻훖탂뗄풴ퟩ횯랽쪽,웳튵뿉틔춨맽릲쿭럾컱탎돉췸싧탍럖늼쪽뷡릹,뿉퓚뗘폲짏평듳떽킡뗘뷸탐뮮럖ꆣ틔튻룶뿧맺릫쮾뗄HR늿쏅캪샽,웤좫쟲HRSSC늿쏅ퟩ횯뷡릹춼죧춼1쯹쪾ꆣ춼2ꆡHRSSC뗄죋솦풴맜샭뷡릹ꆡꆡ듓ퟩ횯뷡릹쒣쪽짏뾴,맽좥뒫춳틢틥짏뗄죋솦풴맜샭쒣쪽튻냣믡내횰쓜뮮럖,샽죧헐울ꆢ톧쾰랢햹ꆢ킽뢣샻뫍풱릤맘쾵뗈ꆣ뛸HRSSC뗄맜샭쒣쪽훷튪평죋솦풴럾컱훐탄(humanresourceservicescenter,HRSC)ꆢ볒훐탄(centerofexcel2춼lence,HRCE)뫍죋솦풴튵컱믯냩(humanre21ꆡ좫쟲HRSSCퟩ횯뷡릹춼sourcebusinesspartner,HRBP)헢3늿럖릹돉ꆣꆡꆡ뿧맺웳튵쪵쪩죋솦풴릲쿭럾컱훐탄내뗘폲(1)HRSC쫇퓚튻룶쟸폲믲맺볒뗄HR릲쿭뿉ퟷ죧쿂뮮럖:ꋙ좫쟲훐탄;ꋚ쟸폲훐탄;ꋛ맺볒럾컱훐탄,쯼캪늻춬뗘랽(놱뺩ꆢ짏몣ꆢ듳솬뗈)믲훐탄ꆣ돶폚붵뗍돉놾뫍쳡룟럾컱훊솿뗄쓚늿쟽늻춬뗄튵컱늿쏅(퇐랢ꆢ쫛잰ꆢ쫛뫳럾컱뗈)쳡릩뚯,죋솦풴릲쿭럾컱뗄쪵쪩틑뺭뿧풽쇋훮뛠늻춳튻뗄죋솦풴맜샭럾컱뗄튵컱좺ꆣ헢튻뿩훷튪춬탔훊뗄탐튵,늢쟒놻웕뇩죏캪쫇듳탍뿧맺릫쮾쳡릩3룶럾컱쓚죝:ꋙ뢺퓰좫맺믲쟸폲뗄룚캻헐죋솦풴맜샭뗄훷튪쒣쪽[4]ꆣ울;ꋚ쪵쪩춳튻헻쳥뗄킽돪뢣샻볆쯣벰횴탐,늿럖ꆡ퓋ퟷ볜릹풱릤룚캻뗄낲훃릤ퟷ;ꋛ뷸탐풱릤랢햹엠통ꆣ헢죋솦풴늿쏅ퟷ캪튻룶릲쿭럾컱늿쏅,웤횰늿럖릤ퟷ폫뒫춳뗄HR릤ퟷ쓚죝쿠쯆,떫냑쯼쏇퓰쫇뛔쓚늿웤쯻늿쏅쳡릩뗍돉놾ꆢ맦쒣뮯ꆢ뇪ힼ뮯룼벯훐뮯닙ퟷ살듯떽맦쒣킧펦,룄뇤쇋틔췹럖늼뫍튵뮯뗄HR럾컱ꆣHRSSC뗄퓋ퟷ죧춬뺭펪늻뻹퓈,룷뗘쾵춳훘뗾쟒늻춳튻뗄ힴ뿶,쪹뗃퓚튵튻룶릫쮾,틲캪HRSSC퓚릫쮾쓚쫇튻룶뛀솢뗄퓋컱솿늻뛏퓶볓뗄쟩뿶쿂죋풱복짙믲헟늻퓶볓,뷸펪쳥ꆣHR늿쏅틑뺭늻뷶뷶쫇뒫춳뗄돉놾훐탄,벴뛸뷚풼죋솦컯솦,듯떽붵뗍돉놾뫍쳡룟릤ퟷ킧싊뗄쪹쯼늻닺짺샻죳,떫훁짙펦ퟶ떽쫕횧욽뫢,튲폐뗄쒿뗄ꆣHRSSC폃쫕틦뫍쯰쪧살움맀퓋펪뗄닆컱뷡맻,헢(2)HRCE쫇벯훐릫쮾쓚퓚풱릤낲훃ꆢ풱릤캪릫쮾뷚쪡쇋탭뛠닆컱돉놾ꆣ헢튻맜샭쒣쪽퓚릫랢햹ꆢ킽돪ꆢퟩ횯벨킧ꆢ춨탅ꆢퟩ횯짨볆ꆢ풱릤맘쾵쮾뗄쓚늿퓋ퟷ틽죫쫐뎡믺훆,늢닉폃헾닟쳵샽살뫍ퟩ횯맘쾵뗈랽쏦뗄볒믲킡ퟩ떽튻웰,틔뇣죃맜샭릫쮾웤쯻늿쏅퓚HR랽쏦뗄탨쟳,쯹쳡릩뗄튵컱늿쏅돤럖샻폃헢킩풴살뷢뻶튵컱컊쳢ꆣ웤럾컱룼폐헂뿉톭ꆢ룼튵ꆣ쯼폫웤쯻늿쏅쫇욽뗈릤ퟷ쓚죝쫇뇤룯럾컱,헢늿럖릤ퟷ늻쫇뎣맦뗄탐뗄튵컱맘쾵,HRSSC튪뛔ퟔ벺쳡릩뗄럾컱돐떣퓰헾탔뗄HR릤ퟷ,뛸쫇캪릫쮾뇤룯럾컱뗄,훷튪냼죎,웤쯻튵컱늿쏅폐좨톡퓱췢늿췢냼,벴HRSSC삨냯훺쪵쪩릫쮾햽싔,뒴퓬탂뗄웳튵컄뮯,틔벰폫췢늿췢냼짌쫇뺺헹맘쾵,헢쟸뇰폚뒫춳뗄횻ퟷ췪돉튵컱쒿뇪뗈HR럾컱ꆣ튲폐뗄릫쮾냑볒캪맜샭횰쓜늿쏅듦퓚뗄HR늿쏅ꆣ훐탄떥뛀럖돶살,죧Philips릫쮾,떫헢뚼쫇룅쓮평폚룷듳탍릫쮾퓚튻룶쟸폲믲맺볒쓚폐늻춬짏뗄뮮럖,웤ퟩ돉돉풱벰럾컱폚릫쮾뇤룯뗄럾뗄럖횧믺릹ꆢ늻춬뗄튵컱늿쏅,폚쫇퓚릲쿭럾컱훐컱쓚죝뚼쫇튻퇹뗄ꆣ탄횮쿂,튪쟳폐쿠펦뗄HR뗄튵컱믯냩살ퟶHR(3)HRBP튪쟳릤ퟷ죋풱뛔HR릤ퟷ폐ퟛ뫏릲쿭럾컱훐탄폫튵컱늿쏅뗄킭뗷릤ퟷ,헢퇹쿠뛔횪쪶,훷튪뢺퓰놾뗘믲놾늿쏅뗄HR릤ퟷ,냑쪵볹펦뗄폖폐틔쿂HR퓋ퟷ맜샭뗄뷡릹(틔쒳뿧맺죭릤ퟷ폫튵컱쒿뇪뷡뫏,냑뛠퇹뗄HR릤ퟷ훷뚯솪볾릫쮾캪샽),죧춼2쯹쪾ꆣ쾵떽튵컱붹뗣,늢헯뛏웤ퟩ횯쓜솦,붨솢뻟폐뺺헹
156커몺샭릤듳톧톧놨ꆤ탅쾢폫맜샭릤돌냦2008쓪2퓂솦뗄ퟩ횯ꆣ웤릤ퟷ쓚죝훷튪럖캪죧쿂3룶늿럖:춬,죧퇸샏뷰헾닟뗈,웤볆쯣랽쪽늻튻퇹,퓚헢훖ꋙ훷뚯룺뷸튵컱늿쏅랢햹탨튪,뷸탐뗷퇐ꆢ쇋뷢늿쟩뿶쿂,죧뫎놣횤웳튵뗄춳튻헾닟,폖튪쇩믮캢뗷쏅풱릤뗄탨쟳;ꋚ헫뛔컊쳢,훆뚨뫏샭뮯뷢뻶랽튲쫇퓚쪵쪩맽돌훐쯹튪쏦뛔뗄컊쳢[9]ꆣ낸,냼삨훆뚨릫쮾헾닟ꆢ폫튵컱늿쏅뗄뫏ퟷ믺훆ꆡHR늿쏅뗄쳴햽뗈;ꋛ냑랽낸쳡붻HRCE,뻍쏅컊쳢폫HRCE뫏HR뗄릤ퟷ놾짭뻍쫇튻룶탨튪뛠룺룷늿쏅맜ퟷ뷢뻶,ퟮ뫳평HRSC살횴탐ꆣ헢뻍튪쟳HR뗄샭헟뫍풱릤릵춨뗄릤ퟷ,뛠쇋뷢룷튵컱늿쏅탨쟳,릤ퟷ튪뻟폐잰햰탔ꆣ쇋뷢룷풱릤뗄쿫램ꆣ뛸퓚쪵쪩쇋HRSSC횮뫳,평HRBP뗄닆컱퓋ퟷ튻냣쫴폚떱뗘믲헟웤쯹럾폚탭뛠뻟쳥닙ퟷHR튵컱뗄HRSSC풱릤폫튵컱컱뗄튵컱늿쏅,HRSC뗄닆컱퓋ퟷ쫇뛀솢뗄,쇷돌늿쏅풱릤뛠쫽쟩뿶쿂늻퓚튻룶뗘랽,헢뻍쪹뗃릵돉놾뻍쫇웤횱뷓돉놾ꆣ춨컞램쿱틔잰쓇퇹벰쪱ힼ좷,뛸쟒튲쪹뗃HR풱ULRICH[5]퓸횸돶HR뗄횰쓜냼삨햽싔믯냩ꆢ릤컞램쿱틔잰쓇퇹쏴룐뗘달뻵떽풱릤탨쟳ꆣ헢뻍뇤룯듺샭ꆢ풱릤믯냩뫍탐헾볒헢4훖뷇즫,헢퇹탨튪HRBPퟶ뫃헦헽뗄튵컱믯냩,죃HR뗄릤ퟷ퓚뒴퓬뫍닺짺볛횵쪱닅쓜룼폐뺺헹솦ꆣHRSSC벰쪱폐킧뗘쳥쿖웤잰햰탔뗄쳘뗣ꆣ떫헢튻맽돌헢튻탂뗄맜샭쒣쪽룼벯훐룼돤럖뗘쳥쿖쇋HR뗄훐,HRBP뢺퓰뗄뻟쳥횴탐튵컱뇈뷏짙,죧뫎죃룷헢4훖뷇즫ꆣHRSC늿쏅뗄맜샭냯훺ퟩ횯퓚HR튵컱맜샭헟벰풱릤쓜벰쪱훷뚯뗘폫HRBP릵춨,릤ퟷ짏쳡룟킧싊,쳥쿖쇋웤탐헾볒뗄뷇즫;튲쫇HR릤ퟷ훐쯹튪쏦뛔뗄컊쳢ꆣHRCE냯훺릫쮾돉릦쪵쪩햽싔볆뮮늢쪵쪩ퟩ횯뇤퓚HRSSC뗄쪵쪩맽돌훐,뛔HR뗄풱릤쪤죎룯뫍컄뮯짏뗄룄뇤,쳥쿖쇋HR햽싔믯냩뫍뇤룯쓜솦쳡돶쇋룼룟튪쟳ꆣ캴살뗄퇐뺿헟뿉틔뻍펰쿬듺샭뗄뷇즫;HRBPퟮ듳뮯풱릤퓰죎뫍쓜솦,뛔풱HRSSC폐킧탔뗄틲쯘,HRSSC폐킧탔움뚨,릤뗄뇤뮯폨틔벰쪱랴삡,쳥쿖쇋HRퟷ캪풱릤믯HRSSC릲쿭헟뗄뫏ퟷ쒣탍뗈컊쳢뷸탐뷸튻늽쪵냩뗄뷇즫[6-8]ꆣ횤퇐뺿,틔웚뗃떽룼뫃뗄샭싛뷢쫍,살횸떼캴살뗄HR쪵볹릤ퟷꆣ3ꆡ쪵쪩HRSSC쏦쇙뗄쳴햽ꆡ맜샭짏뗄쳴햽닎뾼컄쿗:쪵쪩죋솦풴릲쿭럾컱퓚맜샭짏쏦쇙맜샭닣틔벰룷랽쏦뗄횧돖돌뛈,풱릤뛔폚헢튻샭쓮벰탂[1]ꆡ쇵몺뷸,돂뾡랼,훮룰솼.맺폐웳튵뗄풴헻뫏폫뗄릤ퟷ랽램뗄뷓쫜돌뛈뗄쳴햽ꆣ틲캪튻냣쪵쪩죋샻폃햽싔[J].짌튵뺭볃폫맜샭,2004(3):30-34.솦풴릲쿭럾컱뗄웳튵웤퓋ퟷ쪱볤뚼틑뺭늻뛌[2]ꆡ샮쳎붭,샮샗쏹.싛웳튵뗄릲쿭헻뫏[J].뺭볃쪦,,뚼틑뺭탎돉튻쳗ퟔ벺뗄맜샭쳥쾵,뫜뛠맜샭헟벰2003(10):143-144.풱릤튲뚼폐튻쳗ퟔ벺뗄뺭퇩,틲듋,쯻쏇뫜뛠쪱[3]ꆡ:뫲experienceofanMNCintheunitedkingdom[J].Hu2,믡뻵뗃쿖ힴ뫜뫃뛸늻풸틢ퟶ룄뇤ꆣ벴쪹폐킩웳튵틑뺭퓚뇤룯맽돌훐쇋,풱릤벰맜샭닣튲믡냑manResourceManagement,2006(2):211-227.[4]ꆡ뇤룯뫳뗄럾컱훊솿폫쯻쏇풤웚뗄럾컱훊솿쿠뇈astrazeneca[J].StrategicHRReview,2006(2):16-19.뷏ꆣ뛸췹췹퓚헢튻뇈뷏맽돌훐,폐뗄맜샭헟뫍풱[5]ꆡ:fromvoguetovalue[J].릤뻍뿉쓜닺짺늻싺,듓뛸붵뗍쇋웤뛔탂쒣쪽뗄뷓HumanResourcePlanning,1995(3):12-23.쫜돌뛈ꆣ[6]ꆡ쇵ꆡ랼,컢뮶캰,쇵ힿ.맺쓚죋솦풴맜샭ퟛ쫶ꆡ릵춨짏뗄쳴햽[J].뿆톧맜샭퇐뺿,2006(8):86-89.쪵쪩HRSSC뗄쒿뗄쫇쪹럾컱룼볓뇪ힼ뮯뫍[7]ꆡ헅쏷믔.쫔싛탩쓢죋솦풴벰웤맜샭[J].췢맺뺭볃튵뮯폫맜샭,2001(8):17-21.,틲듋좫맺믲좫쟸폲탨춳튻헐울,춳튻훆뚨킽돪ꆣ뛔폚헐울,쯼쫇캪룷튵컱늿쏅럾컱뗄,헢튻[8]ꆡ쇵몺뷸,돂뾡랼.탩쓢릲쿭ꆪꆪꆪ뇟뷧쒣뫽뮯쟷쫆쿂맽돌훐탨튪뫜뛠뗄릵춨,살쇋뷢늿쏅탨쟳,틔벰킭뗄웳튵뒴탂쒣쪽[J].맜샭벼쫵,2005(3):110-짌뻟쳥헐울쇷돌뗄낲업뗈ꆣ퓚뫜뛠쟩뿶쿂,뷶뷶112.쫇[9]ꆡ컢틦뻼,헅룟럥,헅펱.웳튵맺볊뮯맽돌훐뗄ퟩ횯Email뗈랽쪽뗄릵춨,컞램ퟶ떽ힼ좷컞컳뗘뒫뒴탂[J].쫀뷧뺭볃퇐뺿,2003(3):85-89.듯탅쾢,헢퇹,뻍쪹쪱볤뫍풴닺짺샋럑ꆣ뛔폚춳튻킽돪,틲캪퓚룷뗘쟸룷쪡쫐뗄램싉램맦늻뺡쿠(쿂뗚160튳)
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