ꕈ껗꣒ꚡ뇀뉺ꓨꩫꕈꝀ결ꛦ빐ꪾ쏑뫞뉺뭐땯깩꒧곣ꡳ??녩슲ꥼ낶?냆뇐뇂†††††††††?ꩌꧺ땞?곣ꡳꗍ?듂뚧곬ꑪ뻇룪끔뫞뉺꡴ 듂뚧곬ꑪ뻇룪끔뫞뉺꡴ ꕸ꒤뾤쏺깰뙭Ꙏ깰ꩆ룴168뢹 ꕸ꒤뾤쏺깰뙭Ꙏ깰ꩆ룴168뢹 E-Mail: swc@ E-Mail: b571121@ 멋굮꒽ꕱ롧엧신뒫ꣃꕛꕈ맪엩꓆ꅁꚨ결꒽ꕱ때뒼 뱺룪늣(Intellectual assets)ꅁ걏뉻꒵ꪾ쏑뫞뉺궫ꪾ쏑뫞뉺걏ꗸ띾낪ꯗ룪끔꓆꒧ꯡꅁꕴꑀ굮쒳썄ꅁꑝ걏ꗸ띾Ꙣ룪끔꓆꒧ꯡ꣺녯ꗃ쓲롧샧귓띳ꪺ걄뻔쒳썄ꅃ꫱꙾꣓ꚳ뙖꣓뙖Ꙩꪺꑈꑊ꿠ꑏ꧒ꖲ뚷궱셻ꪺ띳걄뻔ꅃꙢ궱맯륱ꭈ띾뙽ꪾ쏑뫞뉺곛쏶ꪺ곣ꡳ럭꒤ꅃ꣤꒤ꅁ껗꣒걏ꪾ쏑꧱ꅁ쑶ꪧꪺꛦ빐떦늤뇀뎯ꕘ띳ꅁ꙰꛳ꭏ꯹뉻ꫭ륆ꪺꑀ뫘궫굮ꓨꚡꅁꛓ껗꣒ꚡ뇀뉺ꓨꩫꚳ쑶ꪧ쁵뛕ꅁꣃꟳ뙩ꑀꡂ돐덹띳ꪺ쑶ꪧ쁵뛕ꅁ꒽ꕱ귻ꑵꪺꪾ쏑뫞뉺(Knowledge (Case Based Reasoning, CBR)ꭨ걏ꕈ껗꣒ꚡꝥ뉻ꪺꪾ쏑꓀ꙁꝑꗎꪺꕄ굮ꓨꩫꅃꖻ곣ꡳ뒣ꕘManagement, KM)꽱엣궫굮ꅃꪾ쏑뫞뉺ꕝꝴ믢ꑆꑀ귓ꛦ빐껗꣒ꪾ쏑뫞뉺뭐땯깩걛멣ꅁ꣤꒤냬뱳꩸ꅁꕄ굮ꕩꕈ녱뫞뉺뱨궱뭐덎뱨궱꣢ꓨCBRꕄ굮ꕝ걁껗꣒ꝥ뉻ꓨꚡꅂ껗꣒쉞꣺ꅂ껗궱꣓ꕛꕈ놴끑ꅁꛓꖻ뷗ꓥꕄ굮걏ꕈ덎뱨궱결꣒뵳ꅂ껗꣒뗻꛴껗꣒뻇닟떥ꡂ왊ꅁꖻ뷗ꓥ곣ꡳꗘꪺꅁ끷맯ꗸ띾ꛦ빐뫞뉺띾냈ꅁ땯깩ꛦ빐Ꙣ껗꣒ꫭꗜꕈXML뭹ꩫ꣓ꯘ멣ꅁ껗꣒쉞꣺ꕈꪾ쏑뫞뉺땯깩걛멣ꅁꣃ뙽땯곛쏶룪끔덎XML룑꩒뺹쏶쇤꙲ꪺꓨꚡꅁꕈ뒣꣑뻣Ꙙ꒧(Information Technology, IT)뭐ꓨꩫꅁ녎륌ꕨꪺꙀ덱껦ꚡꕈ륆꣬Ꟗ덴쉞꣺ꪺꗘꪺꅁ껗꣒뵳ꛦ빐녍띾ꑈ귻ꪺ롧엧ꚨꕜꖢ뇑ꪺꛦ빐껗뇄ꗎꭾ뷨뻷꿠깩뙽(QFD)ꓨꩫꅁ꣓뿅뙱쉞꣺ꕘ꣒신뒫ꚨꕈXML결ꫭꗜꓨꩫꪺ껗꣒ꅁꣃ꙳ꑊꪺ귔뿯껗꣒뭐꣏ꗎ걤룟ꪺꗘ볐꒸ꗳ곛땻껗꣒깷ꕛꕈꚳ껄뫞뉺ꅁ꙰ꚹꕩꕈ녎꒽ꕱꪺꛦ빐ꯗꅁꣃ떲Ꙙꛦ빐떦늤꽸끽ꕈꝀ결ꛦ빐떦늤땯깩롧엧신뒫ꚨꕩ꣑꓀ꪺꛦ빐ꪾ쏑ꅁꯘꗟꛦ빐ꪾ꒧꣮ꥷꅃꕴꕾꙢ꡴닎궱ꑗꭨ걏ꝑꗎ덮엩ꕎ뉺ꑈ쏑뫞뉺뻷꣮ꅃꙁ뙩ꑀꡂ떲Ꙙꖻ곣ꡳ꧒땯깩ꕘꪺꪺ덎꣓냵ꛦ룪껆뭠뚰뭐껦ꚡ신뒫ꪺꑵꝀꅃꖻ껗꣒ꚡ뇀뉺ꓨꩫꅁꕩꕈ쉞꣺Ꙣ껗꣒깷꒤륌ꕨ곛뷗ꓥꕈ륱ꭈ띾뱥쁗뫴룴꒧ꭄ맯뫙볆ꛬꗎꓡ쏶ꕩ꣑냑ꛒ꒧껗꣒ꪺ뎡꓀ꪾ쏑뭐룪끔ꅁꝀ결꒽끪룴ꕱꕄ뫞덗릺ꯘꗟ띳ꪺꛦ빐떦늤꒧뻚뭐뮲ꝕꅃ (ADSL)ꛦ빐껗꣒결곣ꡳ맯뙈ꅁꯘ멣륱ꭈ띾ꛦ빐ꪾ쏑뫞뉺꡴닎ꅁꕈꝀ결륱ꭈ꒽ꕱ꣮ꥷ?ꛦ빐떦늤ꛦ빐닕Ꙙ꒧냑ꛒꅃ ꑇꅂꓥ쑭놴끑? ?쏶쇤꙲ꅇꪾ쏑뫞뉺ꅂ껗꣒ꚡ뇀뉺ꅂXMLꅂQFDꅂꖻ뷗ꓥꕄ굮ꗘꪺꙢ뙽땯ꛦ빐ꪾ쏑뫞뉺뭐ADSL 땯깩ꪺ곛쏶덎ꅁ꧒ꕈꙢꓥ쑭ꑗ녎끷맯ꪾ쏑뫞ꑀꅂ냊뻷ꗘꪺ뉺ꅂꛦ빐ꪾ쏑ꅂ뇀뉺뻷꣮ꅂ덮엩ꕎ뉺ꑈ떥Ꝁꑀ 슲굮꒧놴끑ꅃ?Ꙣꪾ쏑롧샙껉ꕎ료ꅁ꙰꛳녎귻ꑵꪾ쏑? 1
ꅝꑀꅞ뇀뉺뻷꣮ ꣮ꥷꪺ륌땻ꅁꕝ걁ꝑꗎ쏾꾫롧뫴룴볒ꚡꅂ귓ꝏ덗ꭨ깷뇀뉺꡴닎뗛궫Ꙣ믢냬ꪾ쏑ꪺꫭꗜꅁ꙰ꑀ롳닕뗻믹볒ꚡꝑꗎ볒뵫뇀뉺뻷꣮뭐녍깡닕ꪺIF-THEN덗ꭨ꧒닕ꚨꅃ껗꣒깷뇀뉺륌땻꡴닎땯깩ꛦ빐떦늤덗릺떥ꅃ ꭨ걏떲Ꙙ륌ꕨ롧엧ꗎ꣓룑ꡍ띳껗꣒땯깩ꪺ냝 썄ꅃWatson[10]뒣ꕘ껗꣒ꚡ뇀뉺걏ꑀ뫘ꓨꩫꅁꑔꅂ곣ꡳꓨꩫ?ꭄ덎왛꧀ꅁꙢ껗꣒쉞꣺륌땻꒤ꕩ뇄ꗎ쉫꿇뻰?(꣒꙰ID3)ꅂꡍ떦뻰ꅂ볒뵫엞뿨룪껆깷떥ꅑ얲꧳Ꙣꪾ쏑롧샙꒤ꛦ빐맯꧳ꗸ띾ꪺ궫굮Ꙣ껗꣒뵳륌땻꒤ꭨꕩ뇄ꗎ덗ꭨꩫꅂ냲ꙝ면뫢꧊ꅁꙁꕛꑗꗸ띾Ꙣꪾ쏑뫞뉺덎ꑗꪺ꒣ꢬꅁꖻꩫꅂ궭꣮몡ꢬ떥ꓨꩫꅃ 곣ꡳ뒣ꕘꑆꑀ귓ꕈ덮엩ꕎ뉺ꑈ덎결냲슦ꪺꅝꑇꅞ덮엩ꕎ뉺ꑈ(Software agent)[11]ꅇ ꛦ빐껗꣒ꪾ쏑뫞뉺뭐땯깩걛멣ꅁ낣ꑆꕩꕈꚳ껄걏ꑀ뫘꽓껭땻ꚡꅁ꿠럓꣏ꗎꪺ믝ꡄꕎ듀꣏뫞뉺ꅂ꓀ꗸ띾꒺뎡ꙕꛦ빐녍껗롧뉺ꑈꪺ륌ꕨꗎ냵ꛦꑵꝀꅁꙝꚹꕩꕈ듮뮴꣏ꗎꪺ굴뻡ꅃ껗꣒롧엧ꅁꟳꕩ덺륌ꖻ곣ꡳ꧒뒣ꕘ껗꣒ꚡ뇀뉺ꕎ뉺ꑈ꣣ꚳꛛꕄ꧊(Autonomous) ꅂ뻇닟꧊뻷꣮ꪺ뮲ꝕꅁꣳꝕ땯깩띳ꪺꛦ빐떦늤ꅁ꧒땯깩(Adaptive/Learning)ꅂꕩ늾냊꧊(Mobile) ꅂꗘꕘꪺ걛멣ꅝ맏ꑀꅞ뭐ꓨꩫ룔굺꙰ꑕꅃꗑ꧳ꑀ꒽볐뻉Ꙗ(Goal oriented)ꅂ꯹쓲꧊(Persistent)ꅂꕩꕱ꒧ꛦ빐곣ꡳꅂ덗릺ꑈ귻꒧룪껆꣓랽쁸꙳ꛬ랾덱꿠ꑏ(Communicative/Collaborative)뭐뱵롭꓀뒲꧳ꙕꙡ꒧륱뢣꡴닎꒺ꅁꛓꕂ땯깩ꛦ빐꧊(Flexible)떥꽓꧊[3,9]ꅁꭄ녠빁ꗎ꧳뒼뱺ꮬ꡴떦늤꧒믝룪껆ꕩ꿠ꕝ걁꒽ꕱ꒺ꕾ뎡룪껆ꅁꙝꚹ닎뭐뫴룴샴맒ꑕꅁ꓀뒲ꚡ꡴닎뚡ꪺ룪끔덂뉺뭐ꖻ곣ꡳ걛멣뇄꓀뒲ꚡ걛멣ꅁ꣓ꯘ멣껗꣒룪껆ꗦ뒫ꅃ 깷ꅃꙢ꓀뒲ꚡ샴맒ꑕ덺륌ꪾ쏑ꕎ뉺ꑈ랾덱뭐뻣ꅝꑔꅞꪾ쏑뫞뉺 Ꙙꅁꙁ롧ꗑ꧒땯깩꒧껗꣒ꚡ뇀뉺뻷꣮ꅁꕈꯘꗟKingston뭐Macintosh [5]뭻결ꅁꪾ쏑뫞뉺ꕄ굮ꗸ띾ꛦ빐ꪾ쏑뫞뉺땯깩ꛦ빐떦늤ꅃ 걏덺륌룪끔곬꣓뮲ꝕꪾ쏑ꪺꚳ껄뫞뉺ꅁ룪끔 곬낣ꑆꕩꕈꣳꝕꪾ쏑뫞뉺꡴닎ꪺꯘ멣ꅁꣃꕩꅝꑀꅞ껗꣒ꚡ뇀뉺륌땻(꙰맏ꑇ) ꕈꕛ덴ꪾ쏑뫞뉺ꪺ걹땻ꅁ꣒꙰ꪾ쏑룪늣ꪺꫭꗜ껗꣒ꚡ뇀뉺ꓨꩫ덱녠ꕩꕝ걁꒭귓ꡂ왊꓀끴뇄ꗎ덎꙰ꪾ쏑깷꡴닎ꅂꖻ엩뷗ꓤ뒩꡴[2]ꅇ 닎ꅂ륱ꑬ꓆ꓥꗳ룪껆깷떥ꅃꑀ귓ꪾ쏑뫞뉺ꪺㄮ?껗꣒ꝥ뉻ꅇꖻ곣ꡳ꒤껗꣒룪껆깷ꪺꝥ뉻ꓨ걛멣ꕩꕈꕝ걁닕슴ꪺꙀꅂ겡ꗎ뭐맪뷮[1]ꅃꚡ뇄ꗎXML뭹ꩫ[8]ꅁ녎ꙕꛦ빐ꑈ귻ꪺꛦShaw et al. [7] 뭻결ꪾ쏑뫞뉺륌땻걏ꑀ뫘ꪾ쏑빐껗꣒ꕈXMLꅝeXtensible Markup 땯놸뻇닟ꪺ싐륌땻ꅁ땯깩룪껆놴냉덎덺Languageꅞꓨꚡ쁸꙳ꣃꯘ멣ꚨ껗꣒룪껆륌ꪾ쏑뫞뉺걛멣ꕈꚬ뚰ꪾ쏑ꅂꪾ쏑뫞뉺ꅂꪾ쏑깷ꅁꗑ꧳XMLꫭꗜꩫꪺꓨꭋ꧊ꅂ덱ꗎ꧊ꅂ닕슴ꅂ꓀뒲궫띳ꥷ롱ꪺ륌땻ꅁ걏ꕴꑀ뫘ꪾ쏑ꕩ쉘ꕒ꧊뭐룪껆ꗦ뒫ꪺꕩꛦ꧊ꅁꭄ녠빁ꗎ뫞뉺ꪺ륌땻ꅃ ꧳ꛦ빐ꪾ쏑ꪺꫭ륆뭐ꪾ쏑ꪺ쏶셰ꅁꗧꕩ론ꅝꕼꅞꛦ빐ꪾ쏑 곙ꑈ귻룪껆ꗦ뒫껉뚡뛇끥ꪺ룪껆껦ꚡꛦ빐ꪾ쏑ꪺ쉞꣺ꅁ걏Ꙣꗸ띾룪끔ꪾ쏑ꪺ닕꒣Ꙑꪺ냝썄ꅃ 슴ꅂ뻣Ꙙ꓀끴륌땻꒤ꅁ롧ꗑꡍ떦ꓤ뒩삳ꗎ꡴㈮?껗꣒쉞꣺ꅇ뇄ꗎXML ꪺ룑꩒뺹(Parser)닎ꪺ덂뉺ꛓꚨꪾ쏑ꅁꙁ롧ꗑ귗ꖿꟳ띳ꚨ결ꗸꓨꚡ쏶쇤꙲ꪺ둍ꓨꚡꅁꙁ덺륌ꛦ냊ꕎ띾ꪾ쏑ꪺꑀ뎡ꗷꅁꝙꛦ빐ꪾ쏑ꪺꚨ륌땻[7]ꅃ뉺ꑈ(Mobile Agent)ꅁꕩꟖ덴ꛛ꓀뒲꧳꒣ꙐLi[6]꧒뒣ꕘ뉖Ꙙ뒼뱺ꮬ꡴닎삳ꗎꙢꛦ빐떦늤ꙡꓨꪺ껗꣒깷꒺ꕘ닅Ꙙꗘ볐떦늤뭐믝 2
䥮瑥牮整ꛦ빐녍껗ꛦ빐녍껗ꛦ빐녍껗䍡獥慳攠롧뉺?䍡獥慳攠롧뉺?䍡獥慳攠롧뉺???? 룪껆ꚬ뚰신뒫ꕎ뉺ꑈ껗꣒ꚡ뇀뉺뻷꣮⡃䉒?껗꣒ꫭꗜ껗꣒쉞꣺껗꣒뵳껗꣒뗻꛴껗꣒뻇닟 ꪾ쏑ꕎ뉺ꑈ⡋䄩ꅂ껗꣒쉞꣺ꕎ뉺ꑈꅂ껗꣒뵳ꕎ뉺ꑈ꣏ꗎ걤룟ꅂ꣏ꗎ꒶궱 맏ꑀꅂꛦ빐ꪾ쏑뫞뉺땯깩걛멣? ꡄꪺ곛쏶껗꣒ꅃ 뇄ꗎꪺ껗꣒룪껆뭐ꪾ쏑ꅁꞹꚨ껗꣒뵳ꅃ 3. 껗꣒뵳ꅇ롧ꗑ쉞꣺ꓱ맯륌땻ꕩꕘ뭐꣏5. 껗꣒뻇닟ꅇ녎ꡃꚸ껗꣒뇀뉺뭐뵳뗻꛴ꗎ걤룟ꕄ썄ꚳ곛쏶꧊ꪺ껗꣒ꅁ꙰꛳ꡍ떦ꪺ륌땻뭐떲ꩇ꙳색ꅁꣃ덺륌 XML뭹꣬곛ꯗ돌낪ꪺ뭐꣣ꚳꕎꫭ꧊ꪺ껗꣒ꪺꩫꕛꕈ빁럭ꪺ쏶셰꓀꩒ꅁ녎뻣귓롧엧뻇닟륌땻ꅁꭨ믝싇ꗑ껗꣒뵳ꪺ륌땻꣓꣬꧒뱧ꑊ껗꣒깷꒧꒤ꅁ꣑ꖼ꣓ꛦ빐ꑈ귻냑ꛒꅃ 믝ꪺ껗꣒ꅃꖻ곣ꡳ뇄ꗎ귗ꖿꯡꪺꭾ뷨뻷꿠 깩뙽(QFD)[4]ꪺ뿅뙱ꓨꩫꅁ뻚꣏ꗎ뿩ꅝꑇꅞꪾ쏑ꕎ뉺ꑈ(Knowledge agent) ꑊ꽓뱸귈ꪺ궫굮꧊앶궫ꅁꕘ곛ꯗ룻륂ꗎꕎ뉺ꑈ꣣ꚳ늾냊꧊ꅂꛛꕄ꧊ꅂ뻇닟낪ꪺ껗꣒ꅁꕈ뙩ꑀꡂ뙩ꛦꛦ빐떦늤ꪺ덗릺꧊랾덱꧊떥ꕜ꿠ꅁꯘ멣ꪾ쏑ꕎ뉺ꑈ뻷꣮(꙰ꪺꡍ떦냑ꛒꅃ 맏ꑔ)ꅁ굴덤룪껆ꚬ뚰ꅂ룪껆신뒫ꑵꝀꅁꕂꙢ4. 껗꣒뗻꛴ꅇ녎꧒ꕘ곛ꯗ룻낪ꪺ껗꣒ꕈ껗꣒ꚡ뇀뉺뻷꣮꒤굴덤껗꣒쉞꣺뵳ꅃꪾ쏑뭐쑶ꪧ맯ꓢꪺ곛쏶룪껆ꓱ룻ꅁ덺륌ꛦ빐ꕎ뉺ꑈ굴덤ꚬ뚰꒽ꕱꕾ뎡룪끔ꅁꗑ꧳ꛦ빐곣ꡳꑈ귻ꪺ녍띾Ꝑ쉟ꅁꕈ냑ꛒ덺륌껗꣒룪껆믝굮ꚸ꿅룪껆ꪺꚬ뚰ꅁꕝ걁샴맒ꙝ꿀ꪺ꓀꩒ꅂ놴냉꧒샲녯ꪺꑀ꿫꓆ꛦ빐ꪾ쏑ꅁ뗻꛴ꕘ꙰걆롧룪껆ꅂ덎룪껆ꅂ쑶ꪧ룪껆떥ꕾ뎡샴ꪺ껗꣒뭐맪믚뉻ꩰ뭐냝썄믝ꡄ꓁Ꙙꅁ귈녯맒꓀꩒ꅃ덺륌ꪾ쏑ꕎ뉺ꑈ떲Ꙙ뫴궶놴냉 3
???1. 껗꣒ꫭꗜ 녎룪껆륱꙳ꚨXML ?룪껆뭠뚰꓀꩒ ꑬ색뿩ꑊ 색껗 ???곛ꓱ맯ꓨꩫ ?(룑꩒뺹ꅂ쏶쇤꙲) ??XML file system ?껗꣒냲슦룪껆 ?????㈮껗꣒쉞꣺??ꗘ볐꒸ꗳꓱ맯꣬닅Ꙙ냑ꛒꪺ ??뇀뉺껗꣒ ꪺ껗꣒ ?????QFD ??4.껗꣒뗻꛴ ?㌮껗꣒뵳??냑ꛒ껗꣒뗻꛴뫞뉺Ꝑ쉟뇀뉺끴맯 룪껆놴냉 ??ꭙ볆앶볆?쏶셰덗ꭨ ?ꛦ빐ꪾ쏑 ?ꛦ빐떦늤꽸끽?DPMꅋ?????5.껗꣒뻇닟 ?ꛦ빐?떦늤꣮ꥷ??껗꣒깷 ??맏ꑇꅂ껗꣒ꚡ뇀뉺륌땻? 4
걆ꦲ뻷멣끝롧곣ꡳ돸ꝩ䥮瑥牮整塍䲸?룪껆ꚬ뚰룪껆신뒫?睥抱뒰즧??ꪾ쏑ꕎ뉺ꑈ쑶ꪧ룪끔륱ꑬ돸⸮⸮맏ꑔ?ꪾ쏑ꕎ뉺ꑈ뻷꣮?룪껆ꚬ뚰룪껆신뒫?? (Web mining)ꪺ덎ꅁꛛ냊ꛜ뫴믚뫴룴ꑗꚬ뚰?곛쏶ꪺ룪끔ꅁ꣑ꛦ빐ꑈ귻꓀꩒ꅃꚹꕾꗑꛦ빐ꑈꕼꅂꑵ꣣꡴닎?귻꧒꣮굱ꪺꛦ빐껗꣒ꕩ싇ꗑꪾ쏑ꕎ뉺ꑈ룪껆?신뒫뻷꣮ꅁꛛ냊녎껗꣒신뒫ꚨXML색껗ꅁ꙳ꅝꑀꅞ껗꣒ꫭꗜꓨꩫ?ꑊꛦ빐곣ꡳ껗꣒ꪾ쏑깷꒤ꅁꕈꝀ결ꯡ쓲뇀뉺륌ꖻ곣ꡳ꧒땯깩꒧ꕈ덮엩ꕎ뉺ꑈ덎결냲슦ꪺ땻뭐ꯘ롭띳ꛦ빐떦늤ꪺ냑ꛒꅃꪾ쏑ꕎ뉺ꑈꙢ껗ꛦ빐껗꣒ꪾ쏑뫞뉺뭐땯깩걛멣ꅁꙢꯘ롭껗꣒ꪾ꣒ꚡ뇀뉺뻷꣮꒤면껗꣒쉞꣺껗꣒뵳ꪺ쏑깷ꪺ륌땻꒤ꅁ맯꧳껗꣒ꪺꫭ륆뭐쏶셰ꅁ뇄ꗎꕜ꿠ꅂ굴덤ꛜꙕ꓀뒲껗꣒룪껆깷꒤쉞꣺곛쏶룪塍?뭹ꩫꅁ녎껗꣒ꪺ룪껆덺륌塍?ꕩ롧ꗑ꣏ꗎ끔ꅁꕘ냑ꛒꪺ껗꣒ꅁꣃ뻚ꖻ곣ꡳ걛멣ꑕꪺꥷ롱ꪺ볐끏ꅝ呡?ꅞ꣓뫞뉺ꅂ쏶셰ꣃ쁸꙳ꅃ뇀뉺ꓨꩫ뵳껗꣒ꅁꕈꝀ결ꛦ빐떦늤덗릺ꪺꡍꕈꑕ결ꑀ슲돦꒧뵤꣒ꅇ?떦냑ꛒꅃ ?<?xml version="" encoding="BIG5"?> <!ELEMENT 껗꣒ (껗꣒뵳뢹,껗꣒ꙗ뫙,껗꣒꒽ꕱ*,ꪬꩰ꓀꩒*,SWOT*,ꗘꪺ*,ꗘ볐*,ꛦ빐닕Ꙙ*,떲ꩇ*,꣤ꕌ*)> <!ELEMENT 껗꣒뵳뢹 (#PCDATA)> <!ELEMENT 껗꣒ꙗ뫙 (#PCDATA)> <!ELEMENT 껗꣒꒽ꕱ (꒽ꕱꙗ뫙,띾ꥷꛬ,ꖫ돵ꙡꛬ)> <!ELEMENT ꒽ꕱꙗ뫙 (#PCDATA)> <!ELEMENT 띾ꥷꛬ (#PCDATA)> <!ELEMENT ꖫ돵ꙡꛬ (#PCDATA)> <!ELEMENT ꪬꩰ꓀꩒ (걆롧샴맒,덎땯깩,늣띾꓀꩒,껸뙏꓀꩒,쑶ꪧ꓀꩒)> <!ELEMENT 걆롧샴맒 (#PCDATA)> <!ELEMENT 덎땯깩 (#PCDATA)> <!ELEMENT 늣띾꓀꩒ (#PCDATA)> <!ELEMENT 껸뙏꓀꩒ (#PCDATA)> <!ELEMENT 쑶ꪧ꓀꩒ (#PCDATA)> 5
<!ELEMENT SWOT (쁵뛕,Ꙉ뛕,뻷라,ꯂ꿙)> <!ELEMENT 쁵뛕 (#PCDATA)> <!ELEMENT Ꙉ뛕 (#PCDATA)> <!ELEMENT 뻷라 (#PCDATA)> <!ELEMENT ꯂ꿙 (#PCDATA)> <!ELEMENT ꗘꪺ (#PCDATA)> <!ELEMENT ꗘ볐 (#PCDATA)> <!ELEMENT ꛦ빐닕Ꙙ (믹껦,늣ꭾ,덱룴,ꭐ빐)> <!ELEMENT 믹껦 (뙏뉶,덱ꭈ뙏)> <!ELEMENT 뙏뉶 (#PCDATA)> <!ELEMENT 덱ꭈ뙏 (#PCDATA)> <!ELEMENT 늣ꭾ (ꕄ굮늣ꭾ,ꕛ늣ꭾ,ꭾ땐)> <!ELEMENT ꕄ굮늣ꭾ (#PCDATA)> <!ELEMENT ꕛ늣ꭾ (#PCDATA)> <!ELEMENT ꭾ땐 (#PCDATA)> <!ELEMENT 덱룴 (롧빐냓,떦늤셰럹뱴냓,ꙡ쉉)> <!ELEMENT 롧빐냓 (#PCDATA)> <!ELEMENT 떦늤셰럹뱴냓 (#PCDATA)> <!ELEMENT ꙡ쉉 (#PCDATA)> <!ELEMENT ꭐ빐 (겡냊ꗘꪺ,겡냊ꗘ볐,겡냊듁뚡,쁵둦꒺깥,뱳ꝩ둃엩,ꑈ귻ꭐ빐)> <!ELEMENT 겡냊ꗘꪺ (#PCDATA)> <!ELEMENT 겡냊ꗘ볐 (#PCDATA)> <!ELEMENT 겡냊듁뚡 (#PCDATA)> <!ELEMENT 쁵둦꒺깥 (#PCDATA)> <!ELEMENT 뱳ꝩ둃엩 (#PCDATA)> <!ELEMENT ꑈ귻ꭐ빐 (#PCDATA)> <!ELEMENT 떲ꩇ (#PCDATA)> <!ELEMENT ꣤ꕌ (ꕛ색껗*)> <!ELEMENT ꕛ색껗 (#PCDATA)> ꅝꑇꅞ껗꣒쉞꣺(Cases Retrieval) ꑷꕈ볐끏냏꓀ꕘꅁꙝꚹꙢ둍륌땻꒤ꕩꕈ론곙껗꣒쉞꣺ꓨꩫ뇄ꗎXMLꪺ룑꩒뺹(parser)ꪺꕜ띪둍ꪺ껉뚡ꅁꛓꕂꗑ꧳ꑷ롧꓀쏾ꅁ꧒ꕈ곛맯ꑝ꿠ꅁꣃ끴Ꙙ쏶쇤꙲(keyword)띪둍ꓨꚡꅁ꣬닅ꕩꕈ론곙끏뻐엩ꪺ뚡ꅁ때뚷ꛛ껗꣒깷꒤ꪺ껗Ꙙꪺ냑ꛒ껗꣒ꅁ꣤룑꩒뺹걛멣꙰맏ꕼ꧒ꗜꅃꗑ꣒ꗾ뎡띪둍ꑀ륍ꅁꕩ끷맯꣏ꗎꪺ뿩ꑊ룪껆뭐꧳껗꣒ꕈXMLꫭꗜꅁ꧒ꕈ껗꣒꒤ꡃꑀ꽓뱸귈껗꣒꒤꿁ꓞ쇤ꪺ쏶쇤꙲ꓱ맯ꅁ끷맯걙ꑀ귓꽓 6
뱸귈ꙁ뉠ꑊꪺꓱ맯ꅃꝙꕈ걙ꑀ귓볐끏 (Tag)ꅁ꡴닎ꅁ럭꣏ꗎ뿩ꑊ굮걤룟ꪺꗘ볐꒸ꗳꯡꅁ롧꙰ꪬꩰ꓀꩒꒤ꪺ늣띾꓀꩒ꝑꗎ쏶쇤꙲ꪺꓨꚡꪾ쏑ꕎ뉺ꑈ쉞꣺ꯡꅁꫬꡂ뽺뿯녯꣬ꕼ귓곛쏶ꪺꝀꓱ맯ꅃꙝꚹ쉞꣺ꪺꓨꚡꚳ꣢뫘ꅇꝑꗎ꣏ꗎ껗꣒ꅁꝑꗎꭾ뷨뻷꿠깩뙽(QFD)ꓨꩫꅝ꙰맏꒭ꅞꪺ뿩ꑊ뭐껗꣒꿁ꓞꓱ맯ꕈ끷맯걙ꑀ귓꽓뱸ꡄ뫢ꕘ껗꣒3뭐꣏ꗎ뇽걤룟ꪺ떲ꩇ룻닅귈ꙁ뉠ꑊꓱ맯ꅃ?Ꙙꅁꙝꚹ녎껗꣒3꧒뇄ꛦꪺꛦ빐닕Ꙙꕘꅁꕈꅝꑔꅞ껗꣒곛ꯗ뿅뙱 Ꝁ결꒽ꕱꛦ빐떦늤덗릺ꪺ냑ꛒꅃꙢ맪믚삳ꗎꙢ껗꣒ꚡ뇀뉺곣ꡳ꒤ꅁ곛ꯗꪺ뿅뙱걏ꭄ녠궫ꑗꅁ굙꧒ꓱ룻꒧귔뿯껗꣒꣤곛ꯗꛊ꓀ꓱꯜ놵굮ꪺꅁꑝ걏ꡍꥷ꧒쉞꣺ꪺ껗꣒걏ꝟ꣣ꚳꕎꫭ꧊꫱ꅁꭨꕩꕈ녎Ꙩ귓껗꣒ꙃ결ꛦ빐떦늤덗릺ꪺ냑ꪺ쏶쇤ꙝ꿀ꅁꙢꖻ곣ꡳ꒤뇄꣺ꭾ뷨뻷꿠깩뙽ꛒꅃ?(Quality Function Deployment, QFD)[4]ꪺꓨꚡ?꣓ꯘ롭ꛦ빐떦늤꽸끽ꕈ뿅뙱귔뿯껗꣒ꪺ곛꒻ꅂ떲뷗뭐끑뷗 ꯗꅃꙢQFD뿅뙱ꓨꩫꗑWHATꅂHOWꅂWHY ꑔ뎡꓀꧒닕ꚨꅁ맯꧳앶궫뿅뙱꣏ꗎ띑굮걤ꅝꑀꅞꖻ곣ꡳ꒧끞쑭 룟ꪺ뚵ꗘ(WHAT)뭐귔뿯껗꣒(HOW)꒧뚡곛ꖻ곣ꡳ뇄ꗎꑆXML덎꣓ꝥ뉻껗꣒ꪺꫭꗜꅁ땻ꯗ쏶셰땻ꯗꅁꗑ꣏ꗎ뻌ꪽ쒱뿩ꑊ곛땻ꯗꗑ꧳ꕈXML볐끏꣓Ꝁ꓀쏾뭐쏶셰ꅁꙝꚹ론곙귈(ꗑ1ꛜ9)ꅁꙁ녎쑶ꪧ뉻ꩰꕛꑊ군뫢ꅁ꣓끏뻐엩뚡ꕩꟖ덴꣬곛쏶ꪺ껗꣒ꅁ빁Ꙙ꧳ꡄꕘꙕ귔뿯껗꣒뭐ꗘꭥ녎땯깩떦늤ꪺ곛껗꣒룪껆ꪺ띪둍ꅃ낣ꚹ꒧ꕾꑝ뒣꣑ꑆ꒣Ꙑ꣏ꗎꯗꅁ꣤군뫢냑볆뭐꒽ꚡ꙰ꫭꑀꅁꖻ곣ꡳꖼ꣓녎꒧뚡껗꣒룪껆ꪺꙀ덱껦ꚡꅁꕩ륆꣬ꪾ쏑ꪺ꓀ꛒ뱻볒뵫엞뿨ꪺꓨꚡꅁꗑ꣏ꗎꪽ놵ꕈꓥ꙲뇔ꅁ뒣꣑뻇닟샴맒ꪺ냲슦ꯘ덝ꅃꙢ껗꣒ꚡ뇀뉺굺귔뿯껗꣒꧒쉞꣺ꕘꪺ꒸ꗳꅁ뭐꣏ꗎ뿩ꑊꓨꩫ꒤ꅁ곛ꯗꪺ뿅뙱돌결궫굮ꅁꖻ곣ꡳ뇄ꗎꪺ걤룟ꪺ귈ꪽ놵낵볒뵫ꓱ맯ꅁꕈꡄ뫢곛ꯗꅁꪺ뿅뙱ꓨꩫQFDꅁ낣ꑆꛒ뱻ꗘ볐꒸ꗳꪺ궫굮녎걏룻닅Ꙙ맪믚ꕩꛦꪺꓨꚡꅃ ꧊앶궫ꕾꅁꙝ결쑶ꪧ뇄꣺ꪺ떦늤라뱶암꒽ ꕱꛦ빐떦늤꣮ꥷꅁꙝꚹꖻ곛ꯗꪺ군뫢꽓ꝏ녎꒭ꅂ맪쏒곣ꡳꅇ뱥쁗뫴룴(ADSL)ꛦ빐꒽ꕱ뉻ꩰ맯쑶ꪧꪺ뗻꛴꿇ꑊꡃꑀ귓귔뿯껗꣒ 껗꣒곛ꯗꪺ뿅뙱ꅁꓗ꣤ꟳ꿠곰엣ꕘꙕ껗꣒ꪺ?맪뷨궫굮꧊ꅃꛓ덮엩ꕎ뉺ꑈꪺ삳ꗎꟳ꣏녯곛쏶꫱꙾꣓ꗑ꧳륱ꭈꖫ돵뙽꧱ꅁ뎰쓲ꚳꛦ냊룪껆ꪺ띪둍뭐ꓥꗳ껦ꚡꪺ신뒫ꅁ륆꣬ꑆꛛ냊꓆뫴띾ꕛꑊ쑶ꪧꅁꛦ빐ꪺꓢꩫ꒣쉟뇀뎯ꕘ뭐뒼뱺꓆ꪺ뻷꣮ꅃ 띳ꅃꖻ곣ꡳꕈ뱥쁗뫴룴ꖫ돵ꪺꑀꛦ빐껗꣒Ꝁ결 맪쏒ꪺ놴끑ꅁ녎꫱둘꙾꣓ꚳ쏶ꪺꛦ빐껗꣒롧ꗑꅝꑇꅞꖼ꣓곣ꡳꓨꙖ ꚬ뚰꓀꩒ꯡꅁꕈXML뭹ꩫ꣓ꝥ뉻껗꣒ꣃ꙳Ꙣꖼ꣓ꪺ곣ꡳꅁ녎뗛궫꧳QFD뿅뙱ꓨꩫ뭐볒ꑊ껗꣒깷ꅁ롧ꗑ꧒뒣ꕘCBR뇀뉺ꪺꡍ떦륌땻뵫뉺뷗ꪺ떲Ꙙꅁꕴꕾ덮엩ꕎ뉺ꑈ뒼뱺꓆ꪺ덎뒣꣑ꗸ띾낵ꛦ빐떦늤땯깩꒧ꡍ떦냑ꛒꑝ녎걏땯깩ꪺ궫쉉ꅃꛓꖻ뷗ꓥ꧒뒣ꕘꪺ걛멣뭐뻚ꅁ돌ꯡ롧ꗑ뻇닟귗ꖿ엜ꚨꛦ빐껗꣒ꪾ쏑볒ꓨꩫꖼ꣓녎ꕩ뙽땯ꚨ결ꛦ빐ꡍ떦ꓤ뒩꡴닎ꅁꣃ닕ꅃ 뙩ꑀꡂꯘ롭ꯡ맪쏒뗻꛴꣤맪ꗎ꧊ꅃ Ꙣꖻ곣ꡳ꒤ꅁꕈXMLꓨꚡꯘ멣ADSL껗꣒깷 7
껗꣒ꚸꟇ껗꣒껗꣒⸮?껗꣒뵳껗꣒ꙗ껗꣒꒽ꪬꩰ꓀뢹뫙ꕱ꩒南佔ꗘꪺꗘ볐ꛦ빐닕Ꙙ떲ꩇ꣤ꕌ꒽ꕱ띾ꖫ돵ꙗ뫙ꥷꛬꙡꛬ쁵뛕Ꙉ뛕뻷라ꯂ꿙믹껦늣ꭾ덱룴ꭐ빐걆롧덎늣띾껸뙏쑶ꪧ샴맒땯깩꓀꩒꓀꓀꩒꩒ 맏ꕼꅂ룑꩒뺹??ꫭꑀ?껗꣒곛ꯗ뿅뙱꒽ꚡ?냑볆 ꒽ꚡ RVꅝ곛맯뗻꛴귈ꅞ 뉻ꛦ꒽ꕱꪺ뗻꛴귈/쑶ꪧꪺ뗻꛴귈 CI ꅝꗘ볐ꙝ꿀ꪺ궫굮꧊ꅞ 앶궫/RV RIꅝ곛땻ꯗꫬ귈ꅞn ∑CI*CO (끷맯ꗘ볐ꙝ꿀ꕛ앶녯꓀꒩ꕈꕛ셠) i=1꣤꒤ CO=귔뿯껗꣒(HOW)뭐ꗘ볐꒸ꗳ(WHAT)꒧뚡ꪺ곛쏶꧊ Iꅝ곛땻ꯗꛊ꓀ꓱꅞ RI∑ RI 8
HOW WHAT 껗꣒1 껗꣒2 껗꣒3 껗꣒4 WHY 앶궫(CI) 뉻ꛦ꒽쑶ꪧ뗻꛴ ꗘ볐꒸ꗳ ꕱ뗻꛴(CV of i=1~n (CV of competitor) us) 껗꣒꒽ꕱ 띾ꥷꛬ ꆴ ꆴ ꆴ ꆳ 1 3 3 ꖫ돵ꥷꛬ ꆴ ꆳ ꆴ ꆶ 3 3 1 ꪬꩰ꓀꩒ 늣띾꓀꩒ ꆳ ꆷ ꆳ ꆶ 5 3 1 껸뙏꓀ꆶ ꆶ ꆶ ꆶ 7 5 3 ꩒ 쑶ꪧ꓀ꆳ ꆳ ꆳ ꆳ 7 3 5 ꩒ 띎맏(Intention) ꆶ ꆶ ꆶ ꆳ 7 3 5 ꗘ볐(Goal) ꆶ ꆶ ꆳ ꆶ 7 1 3 곛땻ꯗ귈(RI) 195 194 237 205 곛땻ꯗꛊ꓀ꓱ(I) 곛땻ꯗ뇆Ꟈ 3 4 1 2 ꆴ 낪곛(High)=9 ꆷ ꒤낪곛(Medium High)=7 ꆳ ꒤곛(Medium)=5 ꆶ?꒤ꝃ곛(Medium Low)=3 ꆵ ꝃ곛(Low)=1 맏꒭ꅂ뱥쁗뫴룴ꛦ빐껗꣒뿅뙱떲ꩇ ꑃꅂ냑ꛒꓥ쑭?Chain Reengineering Using Core Process ?Analysis Matrix and Object-Oriented [1] 뛔띾뫞뉺압냝꒽ꕱ뗛,뱂낶쒶,ꪾ쏑뫞뉺Simulation,” to appear in Information & 닄ꑀꖻ껑ꅁ냓ꥐꕘꪩ, 2000. Management. [2] 볯ꗟ낶,ꕈ쉫꿇뻰룑ꡍ껗꣒ꚡ뇀뉺꒤ꪺ껗[5] J. Kingston and A. Macintosh, “Knowledge ꣒뵳냝썄,ꕸ왗곬ꑪ뻇륱ꑬꑵ땻꡴곣management through multi-perspective ꡳ꧒,뫓ꑨ뷗ꓥ, 2000. modeling: representing and distributing [3] 쒬ꑨꭆ,ꛦ냊군뫢샴맒꒤ꛦ냊ꕎ뉺땻ꚡ꒧organization memory,” Knowledge-Based 걛멣,꒤뾳ꑪ뻇룪끔곬뻇곣ꡳ꧒,뫓ꑨ뷗ꓥ, Systems, Vol. 13, -132, 2000. 1997. [6] S. Li, “The development of a hybrid [4] S. W. Changchien and H. Y. Shen, “Supply intelligent system for developing marketing 9
strategy,” Decision Support Systems, Vol. 27, -409, 2000. [7] M. J. Shaw, C. Subramaniam,G.. W. Tan, and M. E. Welge, “Knowledge management and data mining for marketing,” Decision Support Systems, Vol. 31, -137, 2001. [8] H. Simon, XML: strategic analysis of XML for web application development, Charleston, ., Computer Technology Research Corp., 2000. [9] A. R. Tripathi and N. M. Karnik, “Protected resource access for mobile agent-based distributed computing,” Proceedings of the 1998 ICPP Workshops on Architectural and OS Support for Multimedia Applications/ Flexible Communication Systems/Wireless Networks and Mobile Computing, pp. 144-153, 1998. [10] I. Watson, “Case-based reasoning is a methodology not a technology,” Knowledge-based systems, , - 308, 1999. [11] J. S. K. Wong and A. R. Mikler, “Intelligent mobile agents in large distributed autonomous cooperative systems,” The Journal of Systems and Software; Vol. 47, -87, 1999. 10
