췵:컒맺뷰죚샫낶럾컱췢냼맺볊뺺헹솦퇐뺿쇷춨뺭볃컒맺뷰죚샫낶럾컱췢냼맺볊뺺헹솦퇐뺿췵ꆡ(헣붭뷰죚횰튵톧풺,헣붭ꆡ몼훝ꆡ310018)[햪ꆡ튪]컒맺뷰죚샫낶럾컱췢냼헽뒦폚탐튵훜웚뗄룟쯙돉뎤웚,쫇쳡짽뷰죚믺릹쪵솦,붵뗍퓋펪돉놾ꆢ쳡룟맺볊뺺헹솦뗄폐킧랽쪽ꆣ놾컄틀뻝늨쳘뗄ꆰퟪ쪯쒣탍ꆱ,퓚뛔컒맺뷰죚럾컱췢냼뺺헹솦틲쯘짮죫럖컶뗄믹뒡짏,뛔쳡룟컒맺뷰죚샫낶럾컱췢냼뺺헹솦쳡돶쇋쿠펦뗄닟싔ꆣ[맘볼듊]뷰죚럾컱췢냼;ퟪ쪯쒣탍;뺺헹솦[훐춼럖샠뫅]F832ꆡꆡꆡꆡ[컄쿗뇪쪶싫]Aꆡꆡꆡꆡ[컄헂뇠뫅]1005-6432(2011)2-0155-021ꆡ컒맺뷰죚럾컱췢냼랢햹쿖ힴ벰쳘뗣2ꆡ컒맺뷰죚럾컱췢냼뺺헹솦틲쯘럖컶111ꆡ쿖ힴ놾컄붫틀뻝늨쳘ꆰퟪ쪯쒣탍ꆱ뛔펰쿬컒맺뷰죚럾컱뷰죚럾컱췢냼쫇틸탐ꆢ놣쿕릫쮾뗈뷰죚믺릹붫풭놾평췢냼뺺헹솦뗄틲쯘뷸탐럖컶ꆣퟔ짭뒦샭뗄쒳킩쫂컱믲튵컱믮뚯캯췐룸놾믺릹틔췢뗄뗚죽211ꆡ튪쯘쳵볾랽뷸탐뒦샭뗄뺭펪랽쪽ꆣ쒿잰컒맺뗄뷰죚럾컱췢냼쫐뎡뮹ꆰퟪ쪯쒣탍ꆱ붫짺닺튪쯘뮮럖캪돵벶짺닺튪쯘뫍룟벶뒦폚돉뎤돵웚,룹뻝IDC춳볆,2008쓪쓪뗗훐맺뷰죚럾짺닺튪쯘,돵벶짺닺튪쯘횸쳬좻풴ꆢ뗘샭캻훃ꆢ럇벼쫵컱췢냼쫐뎡맦쒣캪48틚풪죋쏱뇒,뷶쫇쏀맺쫐뎡맦쒣뗄릤죋ꆢ뷰뗈,룟벶짺닺튪쯘퓲쫇횸쿖듺춨탅ꆢ탅쾢ꆢ붻714%,떫컒맺뷰죚럾컱췢냼닺튵랢햹쫆춷톸쏍,2004ꆪ춨뗈믹뒡짨쪩,쫜맽룟뗈뷌폽뗄죋솦ꆢ퇐뺿믺릹뗈,춬쪱2008쓪컒맺BPO쓚탨쫐뎡쓪퓶뎤싊뎬맽쇋20%,틔뷰죚늨쳘죏캪,돵벶짺닺튪쯘훘튪탔풽살풽뗍,튻룶맺볒죧맻럾컱췢냼캪훷튵뗄췢냼릫쮾뷼쓪살헽뒦폚뿬쯙삩헅웚,쓪쿫춨맽짺닺튪쯘붨솢웰닺튵잿듳뛸폖돖뻃뗄폅쫆,뻍뇘탫뻹퓶쯙퓚100%ퟳ폒ꆣ뇏늩맜샭톯릫쮾ퟜ뺭샭뇋뗃ꆤ뫂랢햹룟벶짺닺튪쯘뫍튵짺닺튪쯘ꆣ뛔폚뷰죚럾컱췢냼살샕캬듄죏캪,떽2015쓪훐맺뫍펡뛈붫돉캪좫쟲뷰죚럾컱쮵,튪탎돉맺볒뺺헹폅쫆,믹뒡짨쪩ꆢ죋솦놾ꆢ횪쪶뫍췢냼튵뗄훐탄ꆣ벼쫵쫇맘볼틲쯘ꆣ112ꆡ쳘뗣퓚믹뒡짨쪩붨짨짏,룷쪡쫐뚼폐맦뮮붨솢룷샠죭볾풰(1)컒맺뷰죚럾컱췢냼틔탅쾢벼쫵췢냼캪훷ꆣ내췢쟸뗄뻙듫,헢뛔볓잿닺튵튪쯘뗄폐믺ퟩ뫏,듙뷸럾컱췢냼냼쓚죝뿉럖캪탅쾢벼쫵췢냼ꆢ튵컱쇷돌췢냼ꆢ횪쪶뒦샭췢뗄랢햹쪮럖폐샻ꆣ맺췢쪵볹뇭쏷,붨짨죭볾풰쟸뫍럾컱췢냼벰펪쿺췢냼뗈,컒맺뷰죚럾컱췢냼훷튪돐뷓뷏캪뗍뛋뗄냼풰쟸쫇랢햹럾컱췢냼뗄돉릦쒣쪽,솼뫃뗄컯튵맜샭쮮탅쾢벼쫵췢냼,떫헽듓탅쾢벼쫵췢냼쿲탅쾢벼쫵췢냼폫욽ꆢ붻춨퓋쫤뗄늼뻖뛔컼틽뷰죚뫳첨럾컱웳튵웰맘볼ퟷ튵컱쇷돌췢냼늢탐랢햹ꆣ폃,컒맺펦폨틔뷨본ꆣ(2)컒맺뷰죚럾컱췢냼틔퓚낶캪훷ꆣ내랢냼훷쳥뫍퓚죋솦놾랽쏦,컒맺쯤좻폐돤ퟣ뗄샍뚯솦,떫뮹뇘뷓냼훷쳥쫇럱퓚춬튻맺볒뿉럖캪퓚낶췢냼뫍샫낶췢냼,컒탫듳솦랢햹뷌폽틔듋살톸쯙믽샛죋솦놾,쳘뇰튪엠퇸뷰맺틔돐뷓퓚낶췢냼캪훷,쒿잰퓚낶폫샫낶뷰죚튵컱쇷돌췢죚럾컱뫍죭볾튵컱뚼뺫춨뗄뿧튵룟벶죋닅,듓뛸쓜릻캪냼쫐뎡맦쒣횮뇈풼캪10ꇃ1,쓚탨쫇삭뚯컒맺럾컱췢냼쫐퓶잿폅쫆쳡릩폐샻쳵볾ꆣ뎡랢햹뗄훷튪솦솿ꆣ퓚횪쪶뫍벼쫵랽쏦,컒맺뮹탨퓶볓춶죫퇐랢뗄뷰ꆣ(3)컒맺돐뷓샫낶뷰죚럾컱췢냼뻟폐돉놾폅쫆ꆣ컒쫜맺볊뷰죚캣믺펰쿬,럾컱췢냼튵헽햹뾪탂튻싖뗄뗷헻,맺퓚샍뚯솦풴폫펪퓋돉놾짏뚼뻟폐튻뚨폅쫆ꆣ폫펡뛈룼뛠뗄뷰죚믺릹뾼싇쪹폃룼뛠탎쪽뗄럾컱췢냼쒣쪽,샽쿠뇈,컒맺튻룶죫쏅벶뗄뷰죚럾컱췢냼풱릤퓂쫕죫풼캪죧,쮽쒼막좨믹뷰벰웤춶ퟩ뫏릫쮾붫횪쪶쇷돌(KPO)ꆢ300쏀풪,헢튻쫽ퟖ뷶쫇쏀맺뗄1/10,뇈펡뛈룼폐뺺램싉쇷돌ꆢ퇐뺿럖컶ꆢ뷰죚붨쒣뗈췢냼,컒쏇펦냑컕믺헹솦ꆣ폶,볓잿퇐랢,퓚쾸럖쫐뎡톰헒믺믡ꆣ(4)컒맺돐뷓샫낶뷰죚럾컱췢냼뻟폐쟸캻폅쫆ꆣ룹212ꆡ탨쟳쳵볾뻝뛔룷맺샫낶췢냼쟸캻폅쫆뗄ퟛ뫏움볛,훐맺뗄ퟛ뫏뺺헹맺쓚탨쟳쫐뎡쫇닺튵랢햹뗄뚯솦ꆣ컒맺뷰죚튵헽뒦폚솦업쏻뷶캻뻓펡뛈횮뫳ꆣ훐맺펵폐뻞듳뗄뺭볃랢햹잱솦,짏짽랢햹훐,뻝2009쓪훐맺쟸폲뷰죚퓋탐놨룦쫽뻝,퓚믹뒡짨쪩뗈짌튵뮷뺳ꆢ뗘풵폫쪱쟸뗈랽쏦튲폐폅쫆,듙2009쓪컒맺뷶틸탐샠뷰죚믺릹펪튵췸뗣쫽듯1819췲,듓쪹늻짙릫쮾붫훐맺ퟷ캪웤샫낶췢냼햽싔뗘뗣ꆣ튵죋쫽287췲,닺ퟜ뛮7411췲틚풪,닺ퟜ뛮춬뇈퓶201111ꆡ155' 1994-2011 China Academic Journal Electronic Publishing House. All rights reserved.
쇷춨뺭볃훐맺쫐뎡ꆡ2011쓪뗚2웚(ퟜ뗚613웚)뎤2713%ꆣ맺쓚뷰죚럾컱췢냼탨쟳솿퓚캴살벸쓪붫늻뛏컱췢냼죋닅ꆣ튻랽쏦춨맽헾뢮ꆢ톧킣뫍럾컱췢냼웳튵뗄릲퓶볓ꆣ떫쒿잰뛠쫽맺쓚웳튵뮹컞램싺ퟣ컒맺뷰죚럾컱췢냼춬얬솦붨짨췢냼죋닅엠퇸쳥쾵,쇭튻랽쏦평탐튵훷맜믺릹뗄튪쟳,쳘뇰퓚튵컱쇷돌췢냼뗈뷏캪룟벶뗄럾컱췢냼릩룸믲돐냼웳튵솪뫏룟킣뾪랢횰튵룱죏횤뫍엠통,냯훺폐쿠랽쏦뮹탨듳솦랢햹ꆣ맘튵놳뺰뗄죋뿬쯙돉캪뷰죚럾컱췢냼죋닅ꆣ춬쪱듳솦컼213ꆡ쿠맘뫍횧돖닺튵틽룟뛋뷰죚럾컱췢냼죋닅,볓잿죋닅릩탨욽첨뗄붨짨,냼삨늨쳘뗄퇐뺿뇭쏷ꆰ닺튵벯좺ꆱ뿉틔듳듳듙뷸쒳닺튵훐뷩뫍엠통믺릹ꆢ럾컱췢냼죋닅쫽뻝뿢ꆢ춳볆탅쾢욽첨뗈ꆣ랢햹ꆣ컒맺늻짙쪡쫐틑춨맽붨솢죭볾풰쟸ꆢ듮붨럾컱욽첨뗚뛾,췚뻲놾뗘탨쟳ꆣ훘쫓닺욷훊솿ꆢ닺욷짨볆뒴뗈랽쪽듙뷸뷰죚럾컱췢냼뗄닺튵벯좺랢햹ꆣ탂,쳘뇰힢훘쾸럖쫐뎡뗄탨쟳ꆣퟷ캪럾컱튵쇺춷뗄죭볾닺튵퓚컒맺랢햹쫆춷솼뫃ꆣ뗚죽,퓚쿠맘뫍횧돖닺튵헾닟짏,얬솦랢믓닺튵벯좺2009쓪,컒맺죭볾닺튵췪돉죭볾튵컱쫕죫9513틚풪,춬폅쫆ꆣ럾컱췢냼뗄벯돉뮯뒴탂럾컱췢냼뗄릹돉튪쯘캪:랢뇈퓶뎤2516%,퓶쯙뇈2008쓪뗍412룶냙럖뗣ꆣ죭볾벼냼짌ꆢ돐냼짌뫍틔ꆰ럾컱쮮욽킭틩ꆱ캪훷쳥뗄뫏춬ꆣ쒿쫵럾컱퓶쫆쿔훸,좫쓪췪돉죭볾벼쫵럾컱쫕죫212613틚잰탭뛠맺볊튵럾컱릫쮾ퟷ캪럾컱췢냼쫐뎡뗄훐볤짌폐뫜풪,춬뇈퓶뎤3114%,햼좫탐튵쫕죫뇈훘2214%ꆣ웤훐룟뗄럾컱쮮욽뫍쫐뎡펪퓋쓜솦,뿘훆ퟅ럾컱췢냼쫐뎡뗄튵췢냼럾컱쫕죫307틚풪,퓶뎤35%ꆣ떫쫇컒맺죭볾웳튵컱뫍풴ꆣ컒맺뷰죚럾컱췢냼펦틽뷸맺볊튵럾컱릫쮾,맦쒣뷏킡,뷰쪵솦폐쿞,뛔룟뛋죋닅컼틽솦닮,벼쫵믽틔듋ퟷ캪닺튵벯돉뮯뿬쯙랢햹뗄쟐죫뗣,쒣럂톧쾰,탎돉샛늻릻,죭볾퇐랢쓜솦폐쿞,헢튲쫇훆풼컒맺죭볾웳튵컼KPOꆢBPOꆢITO럾컱솴쾵춳,춳돯뷰죚럾컱튵쫐뎡릩쟳틽샫낶뷰죚럾컱췢냼뗄욿뺱ꆣ뻹뫢ꆢ럾컱췢냼뮷뺳폅뮯ꆢ럾컱췢냼훷쳥돉뎤ꆢ럾컱풴214ꆡ웳튵햽싔ꆢ뷡릹뫍춬튵뺺헹헻뫏폫릲쿭ꆢ쿠맘닺튵죚뫏뗈맘볼뗣,탎돉닺튵벯좺ꆣ춬늨쳘죏캪췆뷸웳튵ퟟ쿲맺볊뮯뺺헹뗄뚯솦뫜훘튪,맺쪱뷨본맺췢쿈뷸뗘쟸(죧펡뛈냠볓싞뛻뗄뗧ퟓ돇룟뿆벼쓚쫐뎡잿폐솦뗄뺺헹뛔쫖쫇뒴퓬폫돖탸닺튵뺺헹폅쫆뗄ퟮ풰쟸)뗄랢햹뺭퇩뫍돉릦ퟶ램,내헕맺볊뇪ힼ퓚믹뒡짨듳맘솪틲쯘ꆣ쒿잰컒맺뷰죚럾컱췢냼퓚ITO쇬폲틑돶쿖춬쪩벰엤쳗뗈랽쏦엠폽듲퓬뷰죚럾컱췢냼뗄튵풰쟸,캪돐훊뮯뗄뺺헹첬쫆ꆣ2005쓪컒맺죭볾췢냼웳튵횻폐300뛠뷓뷰죚럾컱듮붨솼뫃뗄욽첨ꆣ볒,뛸떽쇋2008쓪,좫맺죭볾췢냼웳튵뗄쫽솿튻쿂엲헍뗚쯄,퓚웳튵ퟩ횯ꆢ햽싔뫍뺺헹ힴ첬틲쯘짏,펦힢훘떽쇋1800뛠볒,떫헢킩웳튵웕뇩헻쳥맦쒣욫킡ꆢ쪵솦늻뒴탂뫍맺볊뮯ꆣ컒맺췢냼웳튵뿉틔뒴탂탔뗘쿲룼쾸럖뗄췢잿,벱탨헒떽벼쫵춻웆뿚,듲웆볛룱뺺헹뗄뻖쿞ꆣ냼튵쫐뎡랢햹,뇈죧춼쿱뒦샭ꆢ쫽뻝맜샭ꆢE-banking215ꆡ믺믡럾컱뗈,랢믓ퟔ짭쇩믮뗄쳘뗣,벰쪱쳡릩폐쳘즫뗄믲뺫뻝춳볆,쒿잰좫쟲뷰죚럾컱췢냼튵컱ퟜ솿캪112췲틚쪽럾컱ꆣ췢냼럾컱짌뿉춨맽폫맺볊뷰죚웳튵뫏ퟷꆢ뫏ꆢ쏀풪,웤훐쫤돶뺳췢뗄샫낶뷰죚럾컱췢냼튵컱솿캪2100몣췢늢릺ꆢ돐뷓룟뛋쿮쒿뗈랽쪽,늻뛏쳡룟럾컱킧싊,뾪틚쏀풪ꆣ뻝뗂쟚믡볆쫂컱쯹맀볆,2010쓪듳풼폐20%뗄웴맺볊뮯뗄펪쿺뺭펪닟싔ꆣ뷰죚럾컱믺릹믡붫돉놾훐탄(풼4140틚쏀풪뗄튵컱)잨뗚컥,퓚믺폶뫍헾뢮뗄ퟷ폃짏,펦볌탸볓잿헾뢮뛔랢틆떽몣췢,쎿쿮튵컱쇷돌췢틆뫳뿉욽뻹붵뗍돉놾37%,햹뷰죚럾컱췢냼뗄럾컱폫횧돖ꆣ훷튪듫쪩냼삨:ꋙ헾뢮뿉춬쪱,췢냼헽퓚쾸럖쫐뎡짏쿲룼짮ꆢ룼튵뮯뗄쇬폲췘틔춨맽룷훖춾뺶,췘뿭죚쟾뗀,맄샸뛔췢냼럾컱웳튵뗄햹ꆣ뷰죚믺릹샫낶췢냼퓚캴살5쓪붫틔15%뗄쯙뛈퓶뎤ꆣ럧쿕춶,맄샸룷훖떣놣릫쮾캪웤쳡릩듻뿮떣놣;ꋚ룸폨뛸풤볆캴살5쓪쓚,쫀뷧잰100볒듳탍맺볊뷰죚웳튵붫쿲췢냼럾컱웳튵쮰쫕폅믝뫍뷰횧돖;ꋛ췪짆쿠맘뗄램싉램췢쫤돶3560틚쏀풪뗄뷰죚럾컱췢냼튵컱ꆣ뛸퓚뷰죚샫낶맦,볓듳뛔췢냼횪쪶닺좨놣뮤솦뛈;ꋜ붨솢쟐쪵뗄뷰죚럾췢냼럾컱랽쏦,펡뛈뛀삿좫쟲80%뗄뷰죚샫낶췢냼튵컱,컱췢냼춳볆쳥쾵ꆣ컒맺햼뇈뮹뫜뗍,랢햹잰뺰쪮럖맣삫ꆣ216ꆡ헾뢮닎뾼컄쿗:컒맺룷벶헾뢮뚼쪮럖훘쫓뷰죚럾컱췢냼랢햹ꆣ쒿잰짌컱[1]퇮쇕,췵병병1뷰죚럾컱췢냼:맺볊쟷쫆폫훐맺톡퓱늿릲엺ힼ쇋21룶럾컱췢냼쪾랶돇쫐ꆣ쇹늿쏅쏅돶첨뷰죚횧[M].놱뺩:죋쏱돶냦짧,20081돖럾컱췢냼닺튵랢햹틢볻,볓듳뷰죚뛔닺튵틆뫍닺튵짽벶[2]?쏴1듓뇈뷏폅쫆뾴헣붭럾컱쎳틗뺺헹솦[J].헣붭뺭뗄횧돖솦뛈ꆣ닆헾늿ꆢ맺볒쮰컱ퟜ뻖ꆢ짌컱늿솪뫏쿂랢쇋볃,2007:231ꆶ맘폚쪾랶돇쫐샫낶럾컱췢냼튵컱쏢헷펪튵쮰뗄춨횪ꆷ,맦뚨[3]췵뫨닽1싛맺볊뷰죚럾컱췢냼벰훐맺뗄닟싔[D].뎤뒺:벪쇖듳톧,200912010쓪7퓂1죕웰훁2013쓪12퓂31죕,뛔힢닡21룶훐맺럾[4]Deloittereport1GlobalFinancialServicesOffshoring,20051컱췢냼쪾랶돇쫐뗄웳튵듓쫂샫낶럾컱췢냼튵컱좡뗃뗄쫕죫쏢헷펪튵쮰ꆣ헢컞틉뛔뷰죚럾컱췢냼랢햹쫇훘듳샻뫃ꆣ[믹뷰쿮쒿]놾뿎쳢캪헣붭뷰죚횰튵톧풺2010쓪풺벶뿆퇐뿎쳢ꆰ헣붭쪡쟸폲뷰죚럾컱췢냼뺺헹솦쳡짽퇐뺿ꆱ(KY011)퇐뺿돉맻ꆣ3ꆡ컒맺뷰죚럾컱췢냼뺺헹솦쳡짽닟싔[ퟷ헟볲뷩]췵(1980ꆪ),얮,몺ퟥ,몼훝죋,헣붭뷰죚횰뗚튻튵톧풺,붲쪦,쮶쪿,퇐뺿랽쿲:럾컱췢냼ꆣ,퓶잿짺닺튪쯘뺺헹솦,훷튪쫇엠퇸룟뛋뷰죚럾ꆡ156201111' 1994-2011 China Academic Journal Electronic Publishing House. All rights reserved.
