Agenda
Q&As
Transforming Data into Timely Information for Business Intelligence (Continued)
Chen, Y., Justis, ., and Chong, ., "Data Mining in Franchise Organizations," Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid R. Nemati & Christopher D. Barko, pp. 217-229, 2004. Available at
Zhang, B., Chen, Y., and Pawlowski, "Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry," Proceedings of the Americas Conference of Information Systems, August 4-6, 2003, Tampa, Florida. Available at
Knowledge Management Process
Chen, Y., Hammerstein, S., and Justis, ., "Knowledge, Learning, and Capabilities in Franchise Organizations," Proceedings of the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece, April 5-6, 2002. Available at
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&As
Individual grade (50%)
1st week report (discussions, what you learned, and questions): 25%
2nd week report: 25%
Please turn in both reports by Wednesday, 11/5. (Those having turned in the 1st week report just need to turn in the 2nd week report.)
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&A 1
What kind of industries are using franchising to grow?
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&A 2
What are the general characteristics of industries which are appropriate for franchising?
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&As 3 & 4
How to achieve the “family” relationship in franchising?
“Strategic Growth of Franchise Firms in the Digital Economy,” Chen, Justis, and Yang, 2003 (Table 4)
To be discussed on Wednesday, 11/5/03
It is interesting to do some research on relationship between franchisors and their franchisees. I gave some simple and direct suggestions on this problem above. Still, there is a long way to go.
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&As 5 & 6
You introduced several successful Internet Franchise companies which are fresh for me. … If you can provide some useful references for me, I’ll be much appreciated.
“Strategic Growth of Franchise Firms in the Digital Economy,” Chen, Justis, and Yang, 2003 (Table 3): WSI Internet and Kodak in China
Presentation to Fudan MBAs (1:30-3:30, Tuesday, 11/4): “E-Business, Franchising, and Knowledge Capital”
I will doubt the feasibility of the perfect digital nervous system … the most important factor in my opinion is still the organization which uses the system.
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&A 7
How did Jim make 7-digit salary?
Questions: (1) Was it permitted by the company’s CEO that Jim made use of company’s services for his compactors and other companies? (2) If Jim provided IT services for his competitors, didn’t the company worry that they will lose their IT competitive advantages?
The success of tells us the tremendous need of ASP in franchising.
It is quite difficult for a typical franchise company to invest on large-scale IT system just for operational purposes.
The failure of IT investment at Mail Box Etc (Now is UPS Stores)
It is very hard to replicate the services of a successful ASP. Consider :
How do you tap into the network chains of the hotels of many brands?
How do you provide the external benchmarking reports which, according to Herbert Simon, are the most important to the management?
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&As 8-10
What I need is B2B … give me some advice that which knowledge that I will study to improve my academic and practical ability.
… IT technology changes rapidly … will KM & BI be replaced by ….
… which direction should we follow …
Bottom Up
What am I interested in the most?
What skills do I have? What am I good at?
What are my social networks?
Top Down
What’s new in the world, China, etc?
What are the problems people talking about?
What are the opinions of the thought leaders such as Herbert Simon?
Remember what Simon said in 1971 & 1988 remain true and being reserached
What knowledge shall I pick up? How to pick them up quickly through the social networks of experts?
Middle Out Using the Principles of Effectuation ()
Affordable loss rather than expected returns;
Business partnership rather than engaging competition;
Contingencies leveraging rather than avoiding them.
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Q&A 11
Is it worthwhile to research the issues between BI & BPR and how?
BPI & BPR: Recent literature & Profiles of Successful/Failure Cases
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Agenda
Q&As
Transforming Data into Timely Information for Business Intelligence (Continued)
Chen, Y., Justis, ., and Chong, ., "Data Mining in Franchise Organizations," Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid R. Nemati & Christopher D. Barko, pp. 217-229, 2004. Available at
Zhang, B., Chen, Y., and Pawlowski, "Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry," Proceedings of the Americas Conference of Information Systems, August 4-6, 2003, Tampa, Florida. Available at
Knowledge Management Process
Chen, Y., Hammerstein, S., and Justis, ., "Knowledge, Learning, and Capabilities in Franchise Organizations," Proceedings of the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece, April 5-6, 2002. Available at
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Data Mining in Franchise Organizations
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Data Mining in Franchise Organizations
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Data Mining in Franchise Organizations
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Agenda
Q&As
Transforming Data into Timely Information for Business Intelligence (Continued)
Chen, Y., Justis, ., and Chong, ., "Data Mining in Franchise Organizations," Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid R. Nemati & Christopher D. Barko, pp. 217-229, 2004. Available at
Zhang, B., Chen, Y., and Pawlowski, "Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry," Proceedings of the Americas Conference of Information Systems, August 4-6, 2003, Tampa, Florida. Available at
Knowledge Management Process
Chen, Y., Hammerstein, S., and Justis, ., "Knowledge, Learning, and Capabilities in Franchise Organizations," Proceedings of the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece, April 5-6, 2002. Available at
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry
Fuzzy Linear Clustering
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Agenda
Q&As
Transforming Data into Timely Information for Business Intelligence (Continued)
Chen, Y., Justis, ., and Chong, ., "Data Mining in Franchise Organizations," Organizational Data Mining: Leveraging Enterprise Data Resources for Optimal Performance, edited by Hamid R. Nemati & Christopher D. Barko, pp. 217-229, 2004. Available at
Zhang, B., Chen, Y., and Pawlowski, "Online Data Mining in Franchising Supply Chain Management: A Case Study in Apparel Industry," Proceedings of the Americas Conference of Information Systems, August 4-6, 2003, Tampa, Florida. Available at
Knowledge Management Process
Chen, Y., Hammerstein, S., and Justis, ., "Knowledge, Learning, and Capabilities in Franchise Organizations," Proceedings of the 3rd European Conference on Organizational Knowledge, Learning, and Capabilities, Athens, Greece, April 5-6, 2002. Available at
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Managing Data for Empowerment and Collaboration: Recent papers of mine
Transforming Data into Timely Information for Business Intelligence: (1) Multi-dimensional OLAP queries; (2) Non-MOLAP (ROLAP) queries; (3) Data Mining; (4) Text Mining
Knowledge Management Process
High Business Value Creation and Implementation Timely
Strategic Growth of Firms in the Digital Economy
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Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Defined
Knowledge is “a justified personal belief that increases an individual’s capacity to take effective action.” (Alavi and Leidner, 1999)
(Alter, 1999)
(Alavi, 2003)
Learning
來自中国最大的资料库下载
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
(Maryam Alavi, 2003)
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Creation (Example 1)
At Hilton, multi-dimensional benchmarking reports provided by identify certain hotels to be of highest (poorest) performance consistently.
Further investigations identify vital factors behind the consistently highest (poorest) performance.
The causal relationships between the vital factors and the performance become the working knowledge.
Learning
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Creation (Example 2)
At Hilton, decision making tasks such as “How much to spend on the advertisement to increase the profit?” have been tested and implemented successfully.
The causal relationships structured by the Influence Diagrams become the working knowledge.
Learning
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Creation (Example 3)
The marketing strategies associated with the Diaper & Beer data mining have been tested.
The causal relationships between the Diaper & Beer association and the marketing performances become the working knowledge.
Learning
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Creation (Example 4)
At Hilton, text mining has been used to identify the patterns of customer complaints.
The causal relationships found in the clustering patterns become the working knowledge.
Learning
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Storage/Retrieval (Organizational Memory)
Created knowledge is embedded in the Corporate Database as Business Rules (For example, Diaper & Beer Business Rule: Yuppie will buy diapers and beers on Friday nights. The stores have to strategically arrange diapers & beers accordingly.)
Business Rules for an Airline Reservation System (Chen, etc 1992)
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
This is how the Diaper & Beer business rule will be embedded in the daily routine.
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
Knowledge Management Process (Alavi, 2003)
Knowledge Creation
Knowledge Storage/Retrieval (Organizational Memory)
Knowledge Transfer
From Knowledgeable Persons to Knowledgeable Portals
Knowledge Applications
Personalized value-added services (Master Card Presentation)
Found It Services in Houston
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
KM Processes Not a Monolithic and Sequential Set of Activities (Alavi, 2003)
10/31/2003
Ye-Sho Chen at Fudan
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Ye-Sho Chen at Fudan
