（招聘面试）英文面试资料大
全,精心整理,史上最全的面
试英文资料
一篇自我介绍
good morning, my name is jack, it is really a great honor to have this opportunity
for a interview, i would like to answer whatever you may raise, and i hope i can make a
good performance today, eventually enroll in this prestigious university in September.
now i will introduce myself briefly, I am 21 years old, born in Heilongjiang
province ,northeast of china, and i am currently a senior student at Beijing XX uni. my
major is packaging engineering. and i will receive my bachelor degree after my
graduation in June. in the past 4 years, I spend most of my time on study, I have
passed CET4/6 with a ease. and i have acquired basic knowledge of packaging and
publishing both in theory and in practice. besides, i have attend several packaging
exhibition hold in Beijing, this is our advantage study here, i have taken a tour to
some big factory and company. through these i have a deeply understanding of domestic
packaging industry. compared to developed countries such as us, unfortunately, although
we have made extraordinary progress since 1978,our packaging industry are still
underdeveloped, mess, unstable, the situation of employees in this field are awkward.
but i have full confidence in a bright future if only our economy can keep the growth
pace still. i guess you maybe interested in the reason itch to law, and what is my plan
during graduate study life, i would like to tell you that pursue law is one of my
lifelong goal, I like my major packaging and i wont give up,if i can pursue my master
degree here i will combine law with my former education. i will work hard in these
fields ,patent ,trademark, copyright, on the base of my years study in department of
p&p, my character? i cannot describe it well, but i know i am optimistic and confident.
sometimes i prefer to stay alone, reading, listening to music, but i am not lonely, i
like to chat with my classmates, almost talk everything ,my favorite pastime is
volleyball, playing cards or surf online. through college life,i learn how to balance
between study and entertainment. by the way, i was a actor of our amazing drama club. i
had a few glorious memory on stage. that is my pride.
面试时如何自我介绍
面试时，我们会面对形形色色的问题，而最令人哑口无言的，往往是一些最简单和最常见的题目，
比如"请你自我介绍一下"。大多数应征者的反应是--我应该如何作答呢？
其实要懂得应对此问题，就要先做好准备
You'll have a better chance of impressing the interviewer if you think about this
question before the interview.
The first thing to realize is that the question, "Tell me about yourself," provides
you with a great chance to promote your strong points. This is particularly important
when applying for a job that is different from what you have done in the past. You need
to show the interviewer that your previous jobs provide you with skills that can be
used in the new job.
WHAT TO TALK ABOUT 如何介绍？
你可以选择三个重点来介绍自己，但避免重复履历中曾提及的资料。
Around this skeleton should be the meat of your answer; your less obvious, but
important skills. Here are some of the skills that you might want to mention. 你可以介
绍自己是：
Problem solver 解决问题能手
Creative thinker 充满创意
Accurate 小心谨慎
People person 与人相处融洽
Team player 合群
Organized 组织力高
This doesn't mean that you just say, "I'm a great problem solver." Instead, explain
how you used your problem-solving skills at your previous job. 事例比自我夸耀更能说明问
题。
自我介绍的时间不要过长，最好是一至三分钟。最初你可能会觉得时间太长，但当你真正要介绍
自己三项特质时，你就会发现时间不够用了。
WHAT TO SAY 应说什么？
What you actually say, in terms of the words you use, is something that you have to
decide. You need to create an answer that sounds natural and, at the same time,
interesting. 背答案估计没有人愿意听。 The way to determine whether your answer is
natural is simply by writing a first draft of the answer and then read it out loud.
When you do this, you'll probably spot things that you have to change.
当你构思答案时，你要想想应该如何说出，内容要令人感兴趣，不沉闷，避免滔滔不绝地只说自
己的强项。
Here are some final things to think about when answering the question "Tell me
about yourself."
Mention major awards or accomplishments that relate to your career;
阐述工作上的重要成就或奖项
Promote your strengths, but do not mention any of your weaknesses;
推销自己的长处，但不要提及自己的弱点
Try to be funny if you can, but don't force it;
可以的话，尽量说得幽默有趣
Summarize your career and education, but don't recite a list;
概括说出你的工作经验和学历，但切勿背诵
Don't start with your date of birth;
不用提及你的出生日期
Avoid information that is not career-related. The fact that you own a dog won't get
you a job
避免说一些与职业无关的事，例如：你有一只狗，这并不能为你争取到工作
Always answer this question
经常思考和解答这条问题
Try to sound natural
对答要自然
Relax and enjoy yourself!
放松心情，尽力而为。祝你面试成功！
在一般求职应聘中，英语面试是必不可少的，也是许多应聘者比较头疼的部分。除少数口语
优秀的毕业生之外，虽然大部分毕业生即使过了四、六级，英语口语也不一定非常好。英语水平的提
高需要一个长期积累的过程，不可能在短时间内快速提高的。然而，英语面试能力是可以在短时间内
有效提高的，原因有以下几点。
● 英文的面试问题类型有限：大部分问题可以预测。
● 面谈时间不长：英语面试一般不会超过 10分钟，求职者回答的时间有限。
● 回答内容比较固定：大部分提问都对应较为稳妥的回答，求职者有充分的时间准备。
● 招聘方的考查目的：对程序员的英语要求在于能读、能写、能交流。
本章列出一些常见的英文问题及参考回答，同时还提供了许多面试中常见的英语词汇供参考。
1 英文面试过程和技巧
自我介绍时应该记住“3P原则”：Positive(自信)，Personal(个性)，Pertinent(中肯)。
● 谈吐自信，就是要积极地进行自我肯定，让面试官充分了解求职者的优点与潜能。
● 突出个性，就是要把自己与众不同的特点发挥出来，强调自己的专业与能力。
● 语言中肯，就是要实事求是，不要言过其辞，夸夸其谈，也不要涉及与工作无关的事情。
自我介绍应简洁明了，给面试官留下思路清晰、反应快捷、逻辑性强的印象。自我介绍时间不宜太
长，最好控制在五分钟之内，以免言多语失。
另外，在自我介绍时应避免过多地使用“I”(“我”)，每个句子一开头就冒出一个“I”字，会给
人留下自我标榜、以自我为中心的印象。灵活的应聘者往往会把以“I”开头的话，变成“You”字开
头。
例如，面试官问：“Would you please say something about yourself?”(请你谈谈自己的情况
好吗?)应聘者则说：“Do you want me to talk about my personal life or to say something
about the job?”(你想让我谈谈我个人的生活呢，还是与这份工作有关的问题?)
这样，谈话就将求职者和招聘方都调动了起来。这种谈话的方式所产生的效果是不言而喻的。毕竟
面试是求职者和招聘方互相沟通和互相选择的一次机会。
回答问题时要口齿清晰、语调适中。回答内容要有条理、避免重复。介绍工作经历的时间顺序采用
倒序，从最近一份工作谈起，着重强调有利于新工作的业务经历，凡和此次应征不相关的内容，应尽
量避免提及。
下面是一些面试中的注意事项。
(1)自我介绍不要面面俱到。
自我介绍时首先用一句话陈述自己的基本特征，然后迅速进入正题，选择自己最引以为傲的经历叙
述。切记，面试官一般会承接求职者的自我介绍发问，所以在做自我介绍时最好不要涉及特别难讲清
楚的事情或者比较抽象的概念。另外，在提交的简历中，已有详细的个人介绍，所以面试中只需突出
重点。
(2)忌语速过快。
剑桥大学的一项调查显示，语速快一般体现不同的人具备的两种不同特质，一种是思维和语言反应
能力强且协调的人，另一种是处事急躁的人。英文面试的第一目的是让招聘方了解求职者，最重要的
是展示综合素质，绝非单单的语言能力，所以面试中应该首先力求表达清晰。另外，语速过快容易给
人不自信、不稳重的感觉。
(3)语言尽量简单直接。
习惯于堆砌华丽词藻的人期待在面试中用大气磅礴的英文演讲征服面试官，其实犯了舍本逐末的错
误。虚拟语气、倒装句和长词冗句不要在面试中使用太多，简单直接的语言才是在英文面试中最管用
的。
面试中话题应该紧扣以下几个方面来展现自己的优势。
● 能力。只有把自己的专长讲足说够，然后才能顺理成章地得出结论：I think your unit
needs a man like me。(我想，贵单位需要象我这样的人才。)这样，招聘方会认为求职者是站在他
们的立场上说话，在替他们的发展考虑问题，于是更容易接受求职者。陈述自己的任职资格时，可以
这么开头：I’m qualified for the job because…(我能胜任这项工作，是因为……)，接着陈述理
由。这样，当招聘方在审视求职者究竟能不能胜任职位时，参照的标准已不再是他心目中的标准，而
是求职者列举的理由。
● 业绩。外企公司面试喜欢用事实说话，求职者可以把过去的经历联系起来，强调自己解决过哪
些实际问题，例如：I developed a business software and sold 50,000 sets in one year。(我
开发了一套商业软件，一年销售出去 5万套。)
● 诚意。某个问题发表完见解之后，可以附带加上一句：I’d like to hear your opinion.(我
很想听听你的意见。)这句话表明了求职者对招聘方的尊敬，当招聘方在试探求职者的应聘诚意时，
应该及时表态：So far as that is concerned, you must have understood my determination.(谈
到这里，您一定已经明白我的决心。)
2 英文面试常见问题和答案
A、关于工作(About Job)
实际工作中，员工常常需要不断学习和勇于承担责任，求职者如果能表现出这种素质，会给应聘方
留下良好的印象。
面试例题 1：What range of pay-scale are you interested in?
(你感兴趣的薪水标准在哪个层次?)
参考答案
Money is important, but the responsibility that goes along with this job is what
interests me the most.
(薪水固然重要，但这工作伴随而来的责任更吸引我。)
假如你有家眷，可以说：
To be frank and open with you, I like this job, but I have a family to support.
(坦白地说，我喜欢这份工作，不过我必须要负担我的家庭。)
面试例题 2：What do you want most from your work?
(你最希望从工作中得到什么?)
答案
I hope to get a kind of learning to get skills from my work. Though I have studied in
school for nearly 16 years, I have only learned knowledge. In the university, I got no
chance to see real life and didn’t get working skills. So I want to learn some working
skills and become a professional in an industry.
(我最希望得到的是一种学习，能让我学到工作的技能。虽然我已经在学校学习了快 16年,但只是
学习到了知识，在学校里，没有机会接触到真正的社会，没有掌握一项工作技能，所以我最希望获得
一项工作的技能，能够成为某一个行业领域的专业人士。)
面试例题 3：Why did you choose us?(你为什么选择到我们公司来应聘?)
答案
As the saying goes, "well begun is half done". Your company is a famous one in the
industry and boasts a high reputation. I hope to choose your company as the beginning
of my career. I can not only learn new things, but set a solid foundation for my future
career as well.
(俗话说“良好的开端是成功的一半”。贵公司是行业内的知名公司，享有很高的声誉。我希望选择
贵公司作为事业的开端，不仅可以学到新东西，而且为我将来的发展打下良好的基础。)
面试例题 4：What do you hope this job will give you?
(你最希望这份工作给予你什么?)
答案
I hope this job will give me a chance to take responsibility. In more than ten
years’ of study as a student, I have never taken any responsibility in any real sense
or earned money for a company. I think people can only become mature by taking on
responsibility. I hope this work will give me the chance to develop fully.
(我希望这份工作可以给我一个承担职责的机会。在过去十几年的学习生涯中，作为一名学生，我
从来没有在真正意义上承担过责任，为一个企业盈利。我认为，人是通过承担一定的责任才能成长、
成熟的，我希望这份工作能够给予我发展的机会。)
面试例题 5：Why should I hire you?(我为什么要雇用你呢?)
答案
I feel that my qualifications match your job description. I have a proven track
record in resolving problems, multitasking, and dealing with customers, as you can see
from my resume.
(我觉得我的条件正适合你们的工作类型。从我的简历中你可以看到我有一份证实我在解决问题，
进行多重任务工作和处理顾客问题方面能力的证明资料。)
面试例题 6：What can you offer this company?
(你能为公司做出什么贡献呢?)
答案
In addition to the skills and experiences we discussed, I'm an extremely hard worker,
I'm very thorough and methodical, I get along great with people, and I'm a quick
learner.
(除了我们刚才讨论过的技能和经历之外，我是一个工作非常努力的人，我工作很认真，而且很有
办法，我能与大家相处得非常好，并且我学得很快。)
面试例题 7：Great! So when can you start?
(好极啦。你什么时候可以上班呢?)
答案
I have to give two weeks notice, which is just enough time to complete my current
project. I can start any time after that.
(我必须提前两周提交辞职报告，在这两周内，我要继续工作并完成目前的任务。两周后，我可以
随时上班。)
面试例题 8：Can you tell me some of your strengths and weaknesses?
(你能告诉我你的强项和弱项吗?)
答案
I'm loyal, honest, I manage my time effectively, I always follow through on my work,
and I have great computer skills. Umm, I can't really say I have any major weakness
that affects my performance at work. I believe in continual learning and on-the-job
training I can perform even better. Sometimes, I think I'm too hard-working, but I
really love my work.
(我忠诚，诚实，能有效地利用我的时间，我工作有头有尾，并且我有很强的计算机运用能力。事
实上我没有什么会影响到我的工作表现的重大弱点，我坚信通过不断地学习和在职培训我会表现得更
好。有时我工作太疯狂了，但我实在太热爱我的工作了。)
面试例题 9：How do you normally handle criticism?
(你通常如何处理別人的批评?)
答案
Silence is gold. Just don't say anything, otherwise the situation could become worse.
I do, however, accept constructive criticism.
(沉默是金。不必说什么，否则情况更糟，不过我会接受建设性的批评。)
When we cool off, we will discuss it later.
(我会等大家冷静下来再讨论)
面试例题 10：What do you find frustrating in a work situation?
(在工作中，什么会令你不高兴?)
答案
Sometimes, the narrow-minded people make me frustrated.
(胸襟狭窄的人有时使我泄气。)
Minds that are not receptive to new ideas.
(不能接受新思想的那些人。)
面试例题 11：How do you handle your conflict with your colleagues in your work?
(你如何处理与同事在工作中的意见不和?)
答案
I will try to present my ideas in a more clear and civilized manner in order to get
my points across.
(我要以更清楚文明的方式，提出我的看法，使对方了解我的观点。)
面试例题 12：How long would you like to stay with this company?
(你会在本公司服务多久呢?)
答案
I will stay as long as I can continue to learn and to grow in my field.
(只要我能在我的行业里继续学习和长进，我就会留在这里。)
面试例题 13：What contribution did you make to your current (previous) organization?
(你对目前/从前的工作单位有何贡献?)
答案
I have finished three new projects, and I am sure I can apply my experience to this
position.(我已经完成 3个新项目，我相信我能将我的经验用在这份工作上。)
面试例题 14：Why did you leave your last job?
(你为什么离职呢?)
答案
Well, I am hoping to get an offer of a better position. If opportunity knocks, I will
take it.
(我希望能获得一份更好的工作，如果机会来临，我会抓住。)
I feel I have reached the glass ceiling in my current job. I feel there is no
opportunity for advancement.
(我觉得目前的工作，已经达到顶峰，即沒有升迁机会。)
B、关于个人(About Person)
有时候招聘方会提到有关求职者的个人信息的话题，以此判断求职者是否符合他们的要求。例如有
些工作需要方言和人脉，适合本地人来做;有些工作需要经常出差，单身的人就有优势。但是有些问
题涉及到个人隐私，求职者不方便回答，例如招聘方问：“I noticed you're wearing a wedding
ring. Do you have any children?”这时最好的回答就是“Why do you ask?”这样可以掌握主动，
了解招聘方真正的意图，也许招聘方只是想知道求职者是否能长时间留在他们公司。
面试例题 15：What leadership qualities did you develop as an administrative personnel?
(作为行政人员，你有什么样的领导才能?)
答案
I feel that learning how to motivate people and to work together as a team will be
the major goal of my leadership.
(我觉得学习如何把人们的积极性调动起来，以及如何配合协同的团队精神，是我管理工作的主要
目标。)
I have refined my management style by using an open-door policy.
(我以开放式的政策，改进我的管理方式。)
面试例题 16：How would your friends or colleagues describe you?
(你的朋友或同事怎样评价你?)
答案
Pause a few seconds.
(稍等几秒钟再答，表示慎重考虑。)
They say Mr. Chen is an honest, hardworking and responsible man who deeply cares for
his family and friends.
(他们说陈先生是位诚实、工作努力、负责任的人，他对家庭和朋友都很关心。)
They say Mr. Chen is a friendly, sensitive, caring and determined person.
(他们说陈先生是位很友好、敏感、关心他人和有决心的人。)
面试例题 17：What are your strongest traits?
(你个性上最大的特点是什么?)
答案
Helpfulness and caring.(乐于助人和关心他人。)
Adaptability and sense of humor.(适应能力和幽默感。)
Cheerfulness and friendliness.(乐观和友爱。)
面试例题 18：What personality traits do you admire?
(你欣赏哪种性格的人?)
答案
I admire a person who is honest, flexible and easy-going.
(诚实、不死板而且容易相处的人。)
I like people who possess the can-do spirit.(有实际行动的人。)
面试例题 19：How do you handle your failure?
(你怎样对待自己的失败?)
答案
None of us was born perfect. I am sure I will be given a second chance to correct my
mistake.(我们大家生来都不是十全十美的，我相信我有第二次机会改正我的错误。)
面试例题 20：What's your greatest weakness?
(你最大的缺点是什么?)
答案
西方老板特别爱问这个问题，让求职者感到很紧张。事实上，这个问题是考查求职者对棘手问题的
反应。你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。相反，你可以告诉他们一些
与工作不直接相关的事情。
例如可以按照下面的方式回答。
● I tend to drive myself too hard.(我总是让自己太辛苦)
● I expect others to perform beyond their capacities
(我希望其他人的发挥能超出其自身能力的范围)
● I like to see a job done quickly, and I'm critical if it isn't.
(我比较性急，总是希望能尽快地完成工作)
面试例题 21：How do you rate yourself as a professional?
(你如何评估自己是位专业人员呢?)
答案
With my strong academic background, I am capable and competent.
(凭借我良好的学术背景，我可以胜任自己的工作，而且我认为自己很有竞争力。)
面试例题 22：If you had a lot of money to donate, where would you donate it to?Why?
(假如你有很多钱可以捐赠，你会捐给什么单位?为什么?)
答案
I would donate it to the medical research because I want to do something to help
others.
(我会捐给医药研究，因为我要为他人做点事。)
I prefer to donate it to educational institutions.(我乐意捐给教育机构。)
面试例题 23：What kinds of people do you like to work with?
(你喜欢和什么样的人一起工作?)
答案
I like to work with people who have pride, honesty, integrity, and dedication to
their work.(我喜欢和有自尊、为人正直诚实、并且乐于奉献的人一块儿工作。)
C、关于未来(About Future)
有时候招聘方会问求职者有关未来的问题，目的就是了解应聘者做事的风格，以及应聘者对这份工
作的看法。当然由于求职者还不是很了解自己所应聘的工作，因此在回答问题时并不一定面面俱到，
大致说明自己的计划目标就好了。
面试例题 24：Could you project what you would like to be doing five years from now?
(你能预料五年后你会做什么吗?)
答案
As I have some software management experience in my last job, I may use my
organizational and planning skills in the future.
(我在上一个工作中积累了一些软件管理经验，我将来也许要运用我组织和计划上的经验和技巧。)
I hope to demonstrate my ability and talents in my field adequately.
(我希望能充分展示我在这个行业的能力和智慧。)
Perhaps, an opportunity at a management position would be exciting.
(也许有机会，我将会从事管理工作。)
如果不愿正面回答，也可以说：
It would be premature for me to predict this.(现在对此问题的预测，尚嫌过早。)
甚至还可以打趣的说：
Hypothetically speaking, I might be able to do your current job as a software project
manager.(CEO / president。)
(说不定，我也能做你现在软件项目经理的工作呢!)
面试例题 25：What specific goals have you established for your career?
(你在职业方面有什么特殊的目标?)
答案
My goals include becoming an expert software project manager, so I can obtain a
better working knowledge of both software technology and communication with my clients,
which would allow me contribute to my client base as a better software services since I
would have that extra insight into the requirements they are looking for.
(我的目标是成为一个高级软件项目经理，这样我就能获得更好的软件技能和与客户沟通能力，从
而能为客户提供更好的服务，因为我对于他们要投资的需求以及所需技能具有绝佳的分析和见解。)
面试例题 26：What will it take to attain your goals, and what steps have you taken
toward attaining them?
(为了达到你的目标，你会用什么方法，采取什么步骤?)
答案
I would like take the following steps. First of all I￠ m stduying some kinds of
software technologies including system programming and application programming.
Secondly，I will learning how to communicate with both my team members and my clients.
Finally I can find my strongest suit which is toward to type of technology or type of
management.
(我准备进行下面的步骤。首先，目前我正在学习多方面的编程技术，其中包括系统编程以及应用
编程。然后，我需要学习如何与我的团队成员以及客户做更好的交流。这样最后决定自己的特长是偏
向技术类型还是管理类型。)
求职应聘英文面试经典，不看后悔!(2)
3 面试常用词汇
为了方便读者查阅，现将面试常用各类词汇列出，这其中包括个人资料相关词汇、个人品质相关词
汇、学历相关词汇、工作经历相关词汇、离职原因相关词汇。
A、个人资料相关词汇
pen name 笔名 alias 别名 birthdate 出生日期 date of birth 出生日期
birthplace 出生地点 born 生于 age 年龄 birthday 生日 province 省 native place 籍贯
autonomous region 自治区 city 市 country县 prefecture专区 citizenship 国籍 nationality
民族，国籍 address 地址 dual citizenship 双重国籍 present address 目前住址 current
address 目前住址 postal code 邮政编码 permanent address 永久住址 office phone 办公电话
home phone 住宅电话 Mobile 手机 Tel 电话 ext.分机 E-mail 电子邮件 male 男 gender/sex 性
别 Mr.先生 female 女 Mrs.太太 Miss 小姐 height 身高 cm 厘米 ft 英尺 in 英寸 weight 体重
kg 公斤 lb. 磅 marital status 婚姻状况 family status 家庭状况 married 已婚 single 未婚
unmarried 未婚 divorced 离异 separated 分居 number of children 子女人数 research
society 研究会 street 街 lane 胡同，巷 road 路 district 区 floor 楼层 tower A A 座
mansion大厦 house number 门牌 health 健康状况 bloodtype 血型 excellent (身体)极佳
far-sighted 远 视 short-sighted 近 视 ID card 身 份 证 color-blind 色 盲 date of
availability 可到职时间 No. 号码 membership 会员、资格 available 可到职的/可用到的
director 理事 president 会长 secretary-general 秘书长 standing director 常务理事
association 协会 society 学会
B、个人品质相关
able有才干的能干的 adaptable 适应性强的 active主动的，活跃的 aggressive 有进取心的
ambitious 有雄心壮志的 amiable 和蔼可亲的
amicable 友好的 analytical 善于分析的 apprehensive 有理解力的 aspiring 有志气的，有抱
负的 audacious 大胆的，有冒险精神的 capable 有能力的，有才能的 careful 仔细的 candid 正
直的 competent 能胜任的 constructive 建设性的 cooperative 有合作精神的 creative 富有创
造力的 dedicated 有奉献精神的 dependable 可靠的 diplomatic 老练的，有策略的 disciplined
守纪律的
dutiful 尽职的 well-educated 受过良好教育的 efficient 有效率的 energetic 精力充沛的
expressivity 善于表达 faithful 守信的，忠诚的
frank 直率的，真诚的 generous 宽宏大量的 genteel 有教养的 gentle 有礼貌的 humorous 有
幽默 impartial 公正的 independent 有主见的 industrious 勤奋的 ingenious 有独创性的
motivated 目的明确的 intelligent 理解力强的
learned 精通某门学问的 logical 条理分明的 methodical 有方法的 modest 谦虚的 objective
客观的 precise 一丝不苟的 punctual 严守时刻的 realistic 实事求是的 responsible 负责的
sensible 明白事理的 sporting 喜欢运动的
steady 踏实的 systematic 有系统的 purposeful 意志坚强的 sweet-tempered 性情温和的
temperate 有节制的，适度的 tireless 孜孜不倦的
C、学历相关
educational background学历 major 主修 curriculum 课程 educational highlights 课程重
点部分 minor 副修 specialized courses 专门课程
special training 特别训练 courses completed 所学课程 part-time jobs 业余工作 social
practice 社会实践 vacation jobs 假期工作 summer jobs 暑期工作 extracurricular activies
课余活动 refresher course 进修课程 academic activities 学术活动 recreational activities
娱乐活动 rewards 奖励 social activities 社会活动 "Three Goods" student“三好”学生
scholarship 奖学金
excellent leader 优秀干部 excellent League member 优秀团员 off-job training 脱产培训
student council 学生会 educational system 学制 in-job training 在职培训 semester 学期
(美) academic year 学年 president 校长
term 学期(英) acdemic dean 教务员 vice-president 副校长 professor 教授
department chairman 系主任 guest professor 客座教授 associate professor 副教授
teaching assistant 助教 lecturer 讲师 research assistant 助理研究员 research fellow 研
究员 principal 中学校长(美) supervisor 论文导师
dean of students 教导主任 headmaster 中学校长(英) probation teacher 代课教师 Party
branch secretary 党支部书记 governess 女家庭教师 League branch secretary 团支部书记
pass 及格 commissary in charge of organization组织委员 marks/grades/scores 分数
commissary in charge of publicity 宣传委员 grade 年级 tutor 家庭教师 monitor 班长
intelligence quotient 智商 degree 学位 fail 不及格 doctor () 博士 examination 考试
bachelor 学士 class 班级 graduate student 研究生 vice-monitor 副班长
returned student 回国留学生 post doctorate 博士后 undergraduate(尚未取得学位的)大学生
master 硕士 auditor 旁听生(美) abroad student 留学生
commoner 自费生 foreign student 外国留学生 prize fellowship 成绩优良奖学金 guest
student 旁听生(英)classmate 同班同学 government-supported student 公费生 graduate 毕业
生 extern 走读生 senior 大学四年级学生 intern 实习生 junior 大学三年级学生 boarder 寄宿
生 commissary in charge of studies 学习委员 schoolmate 同校同学 commissary in charge of
entertainment 文娱委员 sophomore 大学二年级学生 commissary in charge of sports 体育委员
freshman大学一年级学生 commissary in charge of physical labour 劳动委员
D、工作经历相关
employment experiences 工 作 经 历 position 职 位 duties/responsibilities 职 责
achievements 工作成就，业绩 second job 第二职业 assist 辅助 administer 管理 accomplish
完成(任务等)adapted to 适应于 adept in 善于
appointed 被任命的 authorized 委任的，核准的 analyze 分析 break the record 打破纪录
behave 表现 control 控制 breakthrough 惊人的进展，关键问题的解决 conduct 经营，处理
cost 成本，费用 create 创造 demonstrate 证明，示范 decrease 减少 design 设计 exploit开
发(资源，产品) devise 设计，发明 develop 开发，发挥 double 加倍，翻一番 direct 指导
effect 效果，作用 earn 获得，赚取 enlarge 扩大 eliminate 消除 establish 设立(公司等)，使
开业，确立 enrich 使丰富 execute 实行，实施 uation 估价，评价 expedite 加快，促进
expand 推广，扩大 good at 擅长于 export 出口
implement 完成，实施 guide 指导;操纵 improve 改进，提高 import 进口
influence 影响 initiate 创始，开创 introduce 采用，引进 innovate 改革，革新 inspired
受启发的，受鼓舞的 integrate 使结合，使一体化 invest 投资 justified 经证明的，合法化的
launch 开办(新企业) lessen 减少(生产成本) modernize 使现代化 localize 使地方化 motivate
促进，激发 manufacture 制造 nominated 被提名的，被任命的 mastered 精通的 originate 创始，
发明 negotiate 谈判 be promoted to 被提升为 participate in 参加
recognize 认清(职责等)perform 执行，履行 reconsolidate 重新巩固，重新整顿 promote 推
销(商品)，创立(企业等) rectify 整顿，调整 be proposed as 被提名为，被推荐为 reduce 减少，
降低(成本等)realize 实现(目标等)，获得(利润) reform 改革 reckon 计算(成本等) regulate
控制(费用等)recommended 被推荐的，被介绍的 rehash 以新形式处理(旧材料)
reconstruct 重建 renew 重建，换新 recover 恢复，弥补 regularize 使系统化
redouble 加倍，倍增 rehandle 重铸，重新处理 refine 精练，精制 renovate 革新，修理
registered 已注册的
E、离职原因相关
for more specialized work 为更专门的工作 for prospects of promotion 为晋升的前途 for
higher responsibility 为更高层次的工作责任 for wider experience 为扩大工作经验 due to
close-down of company 由于公司倒闭
due to expiry of employment 由于雇用期满 offered a more challenging opportunity 获得
了更有挑战性的工作机会 sought a better job 找到了更好的工作 to look for a more
challenging opportunity 找一个更有挑战性的工作机会 to seek a better job 找一份更好的工
作 be of no challenge 不具有挑战性
promotion 升级，提升 challenging 有挑战性的，要求高的 trouble-shooting 解决难题，解决
问题 contract 合同，契约 expiry 期满，终止 considerable 值得考虑的，重要的 diversified
多样化的，多元化的 quit 离开，辞职
[分享]知己知彼:面试经典问答中英文版
1、问：为什么在这个行业里你能做得特别出色？
答：我是一个做酥皮点心的师傅，所以我对甜点比较了解并能帮助开发新产品。新的防腐剂终于能
够除掉生面团上面的不同条纹了，这意味着我们能比以前投资更多的产品了。 ----表明因你的天性
好奇、热爱读书等原因，你是如何跟踪新产品的。你有没有足够的兴趣进行额外的研究并把适当的精
力运用到你的工作上？给予具体的回答。
Q:
Why would you be particularly good at this business?
A: I was a pastry chef, so I understand dessert products well and can help you with
new product development. Recent preservatives have come a long way toward eliminating
texture difference in pastry dough. This means we can investigate many more products
than before.
问：你是如何关注当前时势的？
答：我仔细研读《华尔街日报》、《时代周刊》、《慈善机构投资者》和几家共同基金时事通讯。我还
有一大群分析家朋友。 通过描绘一些符合你目标的出版物或贸易团体来证明你对该企业或职业领域
的兴趣。
Q:
How do you stay current?
A: I pore over the Wall Street Journal, the Times, Institutional Investor, and
several mutual fund newsletters. And I have a number of friends who are analysts.
2、 问：为什么你认为你对该行业会保持长久的兴趣？
答：撇开晋升的机会不说，该行业的技术变化得如此快，所以这里有广阔的就业机会。我尤其对多
方面应用多媒体作为培训手段感兴趣。 ----你对该行业的发展前景有什么期望或设想？它使你不需
晋升就可以获得发展吗?这家企业里什么使你最受鼓舞？你可以提供什么证据来证明你的兴趣来源于
你极度的好奇——可能回到几年前的时间去找这个证据——而不是目前这些你可能放弃的一时兴致?
Q:
Why do you think this industry would sustain your interest over the long haul?
A:
The technology in the industry is changing so rapidly that I see lots of room for job
enhancement regardless of promotions. I am particularly interested in the many
applications for multimedia as a training tool.
3、问：5年之内你想处于什么位置？
答：我希望有机会在工厂或国内办事处工作。我也希望通过管理一个小团体发展我的管理技能。
----不要给出具体的时限或工作头衔。谈你喜欢的东西，你天生的技能，实际的问题和在你所选的
领域或行业里你希望有什么机会，你希望从那些经验中学点什么。不要谈论你在那些与你所应聘的工
作无关的领域或行业里的目标。这是听起来很明显的道理，但是很多求职者会犯这个错误。不经意间
你就表现出了对当前的领域或行业缺乏真正的兴趣。不用说，一失言马上就会把你从进一步的考虑中
淘汰掉。
Q:
Where do you want to be in five years?
A:Id like to have the opportunity to work in a plant as well as at the home office. I
also hope to develop my management skills, perhaps by managing a small staff.
4、问：描述你的理想职业。
答：不管发生什么事情，我都愿意在与培训有关的领域里工作。和在大学中教学的工作相比，我还
是对商业感兴趣。但我相信从事教育是我的天性，我擅长销售是因为我愿意花时间去教我的客户。现
在我热切盼望我能培训那些新招聘进来的人。 ----谈及你喜欢的东西，你天生的技能，实际的问题
或在这份特定工作或行业里你所期盼的机会，你希望从那些经验里学点什么东西。避免谈具体的时限
和工作头衔。
Describe your ideal career.
A:
I’d like to stay in a field related to training no matter what happens. I was too
interested in business to work at a university, but I believe that teaching is somehow
in my blood. I’ve been good at sales because I took the time to educate my clients.
Now I look forward to training the new hires.
5、问：如果你有无限的时间和经济来源，你会怎样使用它们呢？
答：我希望能参加几次不针对金融专家的有关金融管理的行政研讨会。我还希望能让我的部门放长
假，把每一个人都派去参加外界的一些活动。最后，我很可能去旅游并考察一下外国竞争者，同时一
路享受当地的美食，您呢？
----虽然娱乐的事情谈起来很有诱惑力，但一定要紧扣工作或与行业相关的事务，或者紧扣与你应聘
的这份工作的技能相关的努力上。例如，你正在应聘教书工作，你可能对义务教授成年人读书识字的
项目感兴趣。这就证明了你对自己的工作领域的激情，即对教育重要性的一种信仰，即使是作为一种
兴趣而毫无报酬都无所谓
Q:
If you had unlimited time and financial resources,
how would you spend them?
A:
I’d love to be able to take several executive
seminars on financial management that are not geared
toward financial experts. I’d also love to be able to
shut down my department long enough to send everyone
through an Outward Bound type program. Finally, I’d
probably travel and look at foreign competitors, and
enjoy the food along the way. What would you do?
6、问：假如现在是你在我们公司做首次年度总结，我该告诉你一些什么呢？
答：您要感谢我把工作完成得很好，并说明您渴望能够继续看到我工作的好成绩。更重要的是，我
希望您能告诉我，您很欣赏我为一些重要项目加班加点工作的行为，还有我富有创造性的思维是如何
有助于对存在的问题提出改革方案的。
---很明显，在回答该问题时，你想给人留下积极的印象。“但愿您能更准时地出现”绝对不是一个好
答案。记住，重点谈一两点你个人的优势。
Q:
If this were your first annual review with our
company, what would I be telling you right now?
A:
You d be thanking me for a job well done and would
be explaining how you look forward to continuing to see
good work from me. Furthermore, I would anticipate your
explaining how you really appreciated my putting in
extra time on some key projects and how my creative
thinking helped come up with some innovative solutions
to existing problems.
7、问：告诉我一些有关你自己的但在你的简历上又没有反映出来的东西。
答：你可能不知道我 16岁就开始管理自己的投资组合，我认为你能理解我对投资销售方面的兴趣是
重要的。在过去的 8年里我平均每年获得 12%的盈利。
----不要只是重复简历上已有的东西，讲讲那些虽与你过去的从业经验无关但能反映你的个性和经验
的独特的天赋或技能
Q: Tell me something about yourself that I didn’t know
from reading your resume.
A: You wouldn’t know that I have managed my own small
portfolio since I was sixteen, but I believe that it s
important for you to understand my interest in
investment sales. I have averaged a 12 percent return
over the past eight years.
8、问：告诉我你了解这家公司的什么。
答：去年夏天我作为一个实习的餐馆分析员与所有牛排连锁店联系密切。你们做得特别好的是集中
精力在有限的品种上，使各地能保持高度统一。商业游客都信任你们在美国任一个店的产品。但我特
别感兴趣的是你们的不动产资金小组和扩展计划。
----描述你第一次或是近来邂逅该公司或其产品及其服务的情况。是什么促使你想在那里工作而不是
在另一家不同的公司里做同样类型的工作呢？招聘者会仔细观察反映你真正兴趣的方面，而不仅是你
对该公司所做的一些表面上的调查了解。把公司的年度报告背出来不大可能会给招聘者留下印象，但
把来自顾客和员工的一些反馈意见说出来可能会给招聘者留下印象。
Q:
Tell me what you know about this company.
A: I served as an intern analyst to a restaurant last
summer, so I followed all the steak house chains
closely. What you have done especially well is focus on
a limited menu with great consistency among locations;
the business traveler trusts your product anywhere in
the U. S. I’m particularly interested in your real
estate finance group and expansion plans.
9、问：你从我们公司的顾客、员工，或者别人那儿了解了我们公司的一些什么情况？
答：我确实给你们小册子上提到的几个客户打过电话。我与之交谈的顾客中有两人解释了他们为什
么年复一年地购买你们的产品。你们的供销运作是很棒的，但还有没有一些可提高的服务项目呢？
----叙述通过你个人与公司代表们的接触后，你的兴趣又是如何增长的。为面试进行而富有创造性地
思考。例如，在你面试之前，和一些零售商或公司生产线上别的供销点的工人交谈。他们能告诉你一
些什么？给出一到两个你所了解到的例子来解释你为什么对这家公司感兴趣。什么是你可以用来证明
你兴趣的最有力的例子？
Q:
What have you learned about our company from
customers, employees, or others?
A:
I actually called several of the key accounts
mentioned in your brochure. Two of the customers I
spoke with explained why they continued to buy from you
year after year. Your distribution operation is
phenomenal. Are there any service improvements you
think could still be made?
10、问：为什么你想在这里工作？
答：我几年前就错过了你们公司的一次招标，之后我意识到电脑产品变得越来越相近了，且零售价
格的竞争愈趋激烈，以致服务成为了一家公司在竞争中脱颖而出的最好的方法。贵公司在所有的竞争
者中享有最好的服务记录，而我相信从长远看，它将主宰这个行业。你的准备和调查研究工作应在这
里明显表现出来。给出一到两个你对该公司感兴趣的原因，并表明什么最激发你的兴趣。什么是你可
以叙述来表明你个人对该公司的认识的最有说服力的事情呢？它的产品还是它的员工？答案包括公
司的信誉、对该工作本身的描述，或者是跻身于该企业的欲望。
Q:
Why do you want to work here?
A:
I lost a bid several years ago to your company. I
realized then that products in the computer industry are
becoming increasingly similar. They’re so similar now,
and retail prices are so competitive, that service is
the best way for a company to distinguish itself from
the competition. This company has the best service
record of all its competitors, and I believe it will
dominate the business in the long run.
11、问：公司有什么特别的方面使你最感兴趣？
答：我最感兴趣的是你们公司在拉丁美洲的发展。我父亲是一位军官，所以我们在拉美住了 3年。
我知道你们刚和那里的两家加工公司合资，接下来几年你们有什么计划呢？这是可以展示你对该公司
的特定知识的另一个机会。如果你做了适当的调查研究，你回答这个提问是绝对没问题的。
Q:
What particular aspect of the company interests you
most?
A:
I am most interested in your Latin American
developments. My father was an army officer, so we
lived for three years in Latin America. I know you have
just entered joint ventures with two processing
companies there. What are your plans for the next few
years?
12、问：对我们最新的产品和广告你有什么见解？
答：你们的新广告好像是要表明早餐时间是家庭欢聚的时间，带有一定的健康意义。你们这样做是
不是要纠正最近有关高脂食物的负面报道，而避免与传媒直接交锋？
----你应该对该公司的新产品和广告运作充分熟悉，从而能对之做有见识的、明智的评价。提供具体
的建议和肯定的评价。
Q:
What do you think of our newest product and ads?
A:
It seems that your new ads are trying to show that
breakfast time is family time, with a certain
wholesomeness. Are you doing this to balance against
the recent bad press about high fat foods, without
attacking the issue directly?
13、问：告诉我你认为我们公司在业内有什么突出的优点？
答：以你们的低价策略和总部设在低消费区的运作，即使是在不景气的年份，相对实力和你们最相
当的竞争对手而言，你们也还是处于有利地位。
----描述你认为公司做得非常好的事情，尤其是相对其竞争力而言。解释经济实力对一个公司来说是
何等的重要。
Q:
Tell me what you think our distinctive advantage is
with in the industry.
A:
With your low cost producer status and headquarters
operation in a low cost area of the country, you seem
in a better position to be able to spend aggressively on
R&D, even in a down year, compared to your closest
rival.
14、问：作为一家企业，你认为我们哪些领域最易受攻击？
答：你们的现金状况和强大的生产阵容使你们成了一个吸引人的收购目标。这是我惟一最担心的事
情。我曾为一家与别的企业合并的机构工作过，但我知道我能安然渡过风暴。
----公司与其竞争对手相比做得不够的地方。解释经济实力对于一个公司来说是何等的重要，如果你
热衷该企业，那么你对该工作的前景很可能早就胸有成竹了。
Q:
Where do you think we’re the most vulnerable as a
business?
A:
Your cash position and strong product presence make
you an attractive target for a takeover. That’s my only
major concern. I have already worked for one
organization that merged with another, but I also know
I can weather the storm.
15、问：如果你来经营这家公司，你会有什么不同的做法？
答：我可能会进行调查研究，看是否低价卖掉轻工制造业而开始一个有挑战性的供应商关系项目。
----有建设性地表明你对该行业有足够的知识，有说服力地回答这个问题。获得这种知识的方法之
一是通过与大量的公司内部人员交谈。这就是为什么这个问题能很快把那些“闲逛者”从认真的工作
候选人中淘汰出来的原因。你同样可把问题调转，请教招聘者的意见。这样你可能会学到有价值的东
西。
Q:
What would you do differently if you ran the
company?
A:
I might investigate whether to sell off the light
manufacturing businesses and start an aggressive
supplier relations program.
16、问：你在应聘别的公司吗？应聘什么职位？
答：实际上我铁心要找一份餐馆经理的职位，所以我只是应聘餐馆管理培训项目。我最近面试过几
家大型国有快餐连锁店，如 SUPER
BURGER和 CLACKEY’S CHICKEN。
----通常情况下，应聘者会通过说出一些与本行业无关的大公司及一些完全不同类别的工作名称来，
给面试官留下印象。大错特错！面试官想听到的是你在面试的是同行业里同类公司（诸如他们的竞争
者）的同类工作。这就证明你肯定是在找你兴趣范围里的工作，因此聘用你的风险会比较低。
Q:
What other firms are you interviewing with, and for
what positions?
A:
Actually, I’ve definitely decided to pursue a
career as a restaurant manager, so I am applying only
for restaurant management training programs. I’ve
recently had interviews with several other large
national fast food chains, such as Super Burger and
Clackey’s Chicken.
17、问：你认为你的资深能力完全超出这份工作所需的能力吗？
答：不是。我的经验和资历只能是使我做得更好，并且，在我看来，我的设计技能有助于我多卖一
些书。我的商业经验能助我高效率地管理艺术部门，由此我可为公司省钱。最后，我认为我能够吸引
更好的自由职业作家，因为我有很多行业关系。既然公司的投资想获得更高的利润，那么我的资历更
有益于公司。再者，我能和我的上司建立长期的合作关系，如果我做得好的话，我期望能扩大我的责
任范围以利用我其他方面的技能。
----大多数的人都没预料到他们会被问到他们是否有丰富的工作经验。这个问题很容易就给面试人选
来个出其不意。准确地说这就是面试官的目的（企图/意向）。这位候选人毫不犹豫地回答了这个问题
并对他自己的能力表现得完全自信。
Q:
Do you believe you are overqualified for this
position?
A:
Not at all. My experience and qualifications make
me do my job only better, and in my opinion, my good
design skills help to sell more books. My business
experience helps me run the art department in a cost
efficient manner, thus saving the company money.
Finally, I think I’m able to attract better freelance
talent because of all my industry contacts. My
qualifications are better for the company, too, since
you’ll be getting a better return for your investment.
Again, I’m interested in establishing a long term
relationship with my employer, and if I did well, I
would expect expanded responsibilities that could make
use of even other skills.
18、问：如果我们的竞争对手给你一份工作，你将会怎么做？
答：我会拒绝。我对这个行业里的其他公司不感兴趣，我想在耐克公司工作是因为我曾穿着耐克牌
的产品，在多次赛跑中获胜。正因为我对使用耐克牌产品有真实的经历，我认为我有足够的说服力把
公司的产品卖给零售商。面试官试图断定面试者是否真正对该行业和公司感兴趣，或者他是否随便地
挑选公司。对比你对该公司及其竞争者的认识，谈及你所接触过的公司产品或接受过的公司服务。从
长远看，你认为哪一家经营者是最具生存能力的，为什么？这也同样是你询问面试官的见解的好时机。
Q: What would you do if one of our competitors offered
you a position?
A: I’d say no. I’m not interested in other players in
this industry. I want to work for Nike because I won a
number of races wearing the Nike brand. Because of my
positive experience with Nike, I know I’d be convincing
selling your product to retailers.
19、问：为什么你准备辞去现在的工作？
答：我的兴趣在于回到银行业。我能负责很多公司的人力资源的管理工作，但我认为，作为一个贷
款人的经验已为我招募新的贷款人纳入培训项目做了特别的准备。给出 2～3个你准备辞去目前这份
工作的原因。集中体现你当前工作在发展方面受到的限制或缺少挑战。一定要指出为什么你相信现在
这个职位会提供给你挑战的机会和你期望的另一些职责。
Q: Why are you ready to leave your current job?
A: My interest lies in returning to the banking
industry. I can work in human resources management in
many environments, but I believe that my experience as a
lender prepares me exceptionally well for recruiting new
lenders into the training program.
20、问：是什么促使你想从事这类工作？
答：我读书时是幸运的，我遇到了很优秀的老师，我也想成为那样的老师，他不仅仅是鼓励孩子们
如何学习，而且要树立一种能激励别人也想从教的榜样。从长远来看，那是我们在教学舞台上改变我
们的教育能力的最好机会。面试官会想知道你对公司的产品和服务所抱的信心。运用个人的经验来证
明你的兴趣和实力。在面试一份你理想的工作时，你的动机就是做你喜欢的事情而获得报酬。面试官
会想知道你的兴趣是否和该特定的工作一致。
Q: What motivates you to do this kind of work?
A: I have been fortunate in my own schooling; I had
wonderful teachers. I want to be that same kind of
teacher, who not only encourages kids to learn but also
sets an example that inspires others to want to teach.
In the long run, that’s our best chance of turning
around the quality of education in this state.
21、问：做这份工作，你想要什么样的工资待遇？
答：据你的工作简介，上面提到你们更喜欢一个有工程学博士学位的人，我希望你能考虑我的技能
符合你们的最高要求的标准这个事实。所以，我希望的是一份属于这个职位工资范围里最高的工资。
你能透露一下你们的工资范围吗？招聘者想淘汰那些金钱目标不现实的人。这个问题一针见血，它逼
你对一个敏感的话题做出反应，假如你提一个太低的工资，你就显得没见识；太高了，那你又把自己
的价位定得太高或失去了讨价的机会。最好就是反问招聘者，问他这个职位的工资范围,
然后让他对比你的学历程度和这个职位一般的要求作出考虑
Q: What salary would you expect for this job?
A: Based on your job description, which mentions that
you prefer someone with a masters degree in engineering,
I hope you consider the fact that my skills meet your
highest standards. Therefore, Id expect a salary at the
high end of your pay range for the position
classification. Can you give me some indication of your
range?
22、问：你可以带来什么别的人选不可能提供的新技能或新见解吗？
答：因为我已为这个行业里历史最长的一家公司工作过，我可以帮助公司避免一些我们在建立市场
上所犯的错误。我认为保住主要的顾客基础比获取新的客户更为重要。这个问题是问求职者为这份工
作带来意外价值的动力。你是否仔细考虑过这份工作?是否斟酌过当前的工作部门里存在的限制和弱
点及你自己独特的能力？假如你和另一位人选势均力敌，不分上下，要是你能证明“我可以提供你所
要求的，然后还有别的什么”，那么这份工作就是你的了。
Q: What new skills or ideas do you bring to the job
that other candidates aren’t likely to offer?
A: Because I have worked with the oldest player in this
industry, I can help you avoid some of the mistakes we
made in our established markets. I think that retaining
your core customer base is more important than securing
new accounts right now
23、问：前一份工作里，什么是你希望完成但却不能完成的事情？
答：我曾被一笔预算困住，以致不能实施印制广告等市场活动，我想开发互动传媒，因为那些 8～25
岁的人对以计算机为载体的媒体有兴趣。回答这个问题应与回答：“为什么你准备辞去目前的工作？”
用同一种方法。保持积极的态度谈及过去那份工作中你喜欢的东西和你在该工作上的才能，要避免过
多地谈过去那份工作的缺陷。
Q: What would you like to accomplish that you werent
able to accomplish in your last position?
A: I was hampered by a small budget that limited our
marketing efforts to print ads and other traditional
resources. Id like to explore interactive media,
because the eight to twenty five year old category
responds to computer based media.
24、问：在过去短短的几年时间里，你的职业动机是如何变化的？
答：当我开始做销售的时候，我从没意识到假如我离开销售行业会有多大损失。现在，即使我在找一
份市场工作，但我还是想找与销售领域密切相关的公司。你们公司能吸引我的原因是你们的账户小组
的概念可以使我与顾客的需求保持一致。叙述你从过去的工作中学会的东西，特别是你的技能和本领
有特别明显的表现之处，你目前的动机应该和你面试的这份工作有很大的联系。
Q: How have your career motivations changed over the
past few years?
A: When I started in sales, I didn’t realize how much
Id miss it if I left. Now I want to stay close to the
field organization, even though Im looking for marketing
jobs. Your firm attracts me because the account team
concept would keep me in tune with customer needs.
25、问：我为什么要聘用你？
答：我叔叔在这个行业里有过一个小规模的制造公司，尽管他后来卖掉了它，但我在那里工作了 5个
暑假，做过各种各样的临时工作。因此，我认为我是从最底层做起并了解这个行业的，且你要相信我
知道作为一个工厂的经理我该学会一些什么东西。不要重复你的简历或应聘历史，提供一个或两个例
子来说明为什么你要和这家特定的公司进行交谈。什么是你用来证明你的兴趣最有力的例子呢？这个
问题通常都保留不问，但它总是在招聘者的脑子里。即使这个问题不问到，你也应该找机会在面试过
程中说出来，大约就在你结束谈话的时候。
Q: Why should I hire you?
A: My uncle had a company that was a small scale
manufacturer in the industry, and although he later sold
the business. I worked there for five summers doing all
sorts of odd jobs. For that reason I believe I know this
business from the ground up, and you can be assured that
I know what I’d be getting into as a plant manager here.
26、问：你的关键技能是什么？
答：作为高级系统分析人员工作 6年以后，我拓展了大量的关键技能，包括商务模型、过程重建、软
件包评价和在 UNIX和 C语言环境下的优秀编程技能。我非常高兴这些技能都是你们需要的，你想听
一下我具体的工作例子吗？谈及你的工作技能以及你如何把它们运用于这份工作上。避免陈词滥调或
过分笼统，应提供具体的例子，拿你当前在任的工作或以前的工作与正在面试的这份工作作比较。
Q: What are your key skills?
A: After working six years as a senior systems analyst,
Ive developed a number of key skills, including business
modeling, process reengineering, software package
evaluation, and excellent programming skills in UNIX and
C environments. I was very pleased to discover that
these are the skills youre seeking. Do you want to hear
about specific examples of my work?
27、问：你的实力是什么？
答：我的实力是人际关系技巧，我通常都能使别人支持我的观点。对人我有着较好的判断力且对他们
的才华和解决问题的能力有较好的直觉。这种技能在我看来和这份工作直接相关。我知道你要求有 3
年的相关工作经验。虽然我的简历表明我只有两年的工作经验，但这并不代表我只上了两年和本领域
相关的夜大，并在某一专门团体里表现得比较积极。我还通过阅读企业贸易新闻来获取知识，我肯定
我的综合知识和技术水平与那些有 3年实际水平的人相当。眼下我还正在学习时间管理课程，我已看
到了这门课程在我目前从事的这份工作中起到的作用。
----描述两三项和该工作最相关的技能。避免老生常谈或过分笼统，应提供详细的例子。描述能把
这些技能运用于新职位的新方法。假如你不得不谈你缺点的话，那就诚恳一点，但要避免露馅，避免
指出那有可能成为你获得这份工作的主要障碍的缺点。例如，指出你仅有他们要求的工作经验是明智
的，面试官肯定很重视这些，你还可以解释你是如何够资格去做这份工作的。
Q: What are your strengths?
A: My strengths are interpersonal skills, and I can
usually win people over to my point of view. Also, I
have good judgment about people and an intuitive sense
of their talents and their ability to contribute to a
given problem. These skills seem to me directly related
to the job. I notice that you require three years work
experience for this job. Although my resume shows that I
have only two years experience, it doesnt show that I
took two evening college courses related to my field and
have been active in one of the professional societies.
I also try to gain knowledge by reading the industrys
trade journals. Im certain that my combined knowledge
and skill level is the equivalent of that of other
people who actually do have three years work experience.
Im also currently enrolled in a time management course;
I can already see the effects of this course at work on
my present job.
28、问：你的经验如何与这份工作有关呢？
答：在我目前从事的工作里，我最近完成了三项工程再设计项目。我收集了所有需要的市场数据，发
展了一项测量水准项目，组成一支队伍去做评价和分析工作。因此，我已经准备好了去解决你这项工
作里列出的第一年首要的重新设计项目。在过去的工作里，我是工程设计队和新滑轮引擎仪器检测队
的联系人。这些经验有助于我与你们的技术队伍和检测队伍保持密切和谨慎的工作关系，以解决这项
工作对比你当前从事的工作或以前的工作与这份工作的要求。相似点对于你来说是明显的，但对于招
聘者来说却未必。如果需要的话可就这份工作提出问题，使面试官接受你的理论依据。
Q: How is your experience relevant to this job?
A: In my current job Ive recently completed three
reengineering projects. I gathered all the necessary
market data, developed a benchmarking program, and put
together a team to do the evaluation and analysis. As a
result, Im ready to tackle the major engineering project
that you’ve listed as the priority of this job during
the first year. In my past job I was the liaison between
the project engineering group and the instrumentation
group in the testing of a new turbo engine. This
experience will also help me tackle this job, which
involves a close and careful working relationship
between your technical group and your field testing
group.
29、问：对于这项工作你认为什么技能是最重要的?
答：评价你们所有新产品的规则和竞争要求的能力是重要的。在我最近的工作里，作为市场策划者和
政策调整分析员已获得了大量的经验，我的第一份工作也是一样。描述你过去的工作经验与这份工作
最相关的地方，对比你当前从事的工作或以前的工作与这份工作的要求。
Q: What skills do you think are most critical to this
job?
A: The ability to evaluate all of the regulatory and
competitive requirements for your new product are
critical. Ive had considerable experience in this area
as a strategic marketing and regulatory policy analyst
in my most recent job, and also in my first job.
问：你在这份工作里想提高什么技能？
答：我希望提高我的谈判技巧。我在翻译合同和实施合同上都有大量的经验，但对谈判主要合同的实
际条件、要价、标准等事项，我的经验有限。我相信这份工作能提供机会让我成为谈判队伍里的一员，
使我有机会获得一些必要的技能来领导这个队伍。叙述你在目前就任的工作中还不能充分施展的几项
才能。例如：因为你的上司计划在他的工作岗位上至少还要干 5年，所以你负责管理整个部门的机会
就可能受到妨碍。
Q: What skills would you like to develop in this job?
A: Id like to develop my negotiating skills. Ive had
considerable experience interpreting and implementing
large contracts, but I have been limited in negotiating
the actual conditions, costs, and standards for a major
contract. I believe this job will offer me the
opportunity to be a member of a negotiating team and
thereby to begin acquiring the skills necessary to lead
the team.
30、问：假如你不得不留在你目前就任的职位上，你会多花一点时间在什么方面？为什么？
答：如果我还干这份工作，我宁愿获得更多有关劳资谈判的经验，特别是我想帮助谈判劳动合同，解
决 4级程度冤情，准备提请仲裁。我在人力资源所有其他方面的背景资料都比较牢固，我相信劳动关
系经验能使我的技能更丰富完善，以使我将来能有机会上升到部门领导或副经理的位置。你对你的工
作最感兴趣的是什么？叙述大量的任务给了你最大的满足。此外，表明你有兴趣提高工作的等级，处
于领导位置上等。
Q: If you had to stay in your current job, what would
you spend more time on? Why?
A: If stay in my current job, I’d like to gain more
experience in labor negotiating. In particular, Id like
to help negotiate labor contracts, resolve grievances at
the step 4 level, and prepare grievances for
arbitration. My background in all other areas of human
resources is strong, and I believe labor relations
experience will round out my skills so that I can have
the opportunity to move up as a department head or a
vice president in the future.
31问：你如何丰富你目前就任的工作？
答：回想 1993年时，我是一家电报和无线电公司的研究助理。正当我们取得飞速发展时，我们的价
格分析员为了另一份好工作突然辞职了。在找人填补他位置的过程中，我协助完成了几个主要的政府
项目之一。我常加班加点，并且努力学习，并使这个项目获得肯定。我因此而受到赞扬，并被告知我
将纳入下次举办的价格
小组。展示一项能不断地为你的工作增值的能力。有什么新的机会能挑战你的技能和智力？面试官想
确信你不会对你的工作感到厌倦或对之不抱幻想。
Q: How could you enrich your current job?
A: When I was a research assistant for the cable and
wireless company back in ninety three, at a time when we
were experiencing rapid growth, our pricing analyst
abruptly resigned for a better job. During the search to
fill his position, I volunteered to help out with one of
the major government projects. I worked considerable
overtime, studied on my own, and helped bring the
project to conclusion. I was commended for my effort and
was told I’d be in line for the next opening in the
pricing group.
32问：你对你的成功如何解释？
答：我从来都不假定我的顾客满意我们的产品，所以我总是尽力跟踪每一位顾客。顾客对我们产品
的质量和性能提供了很好的见解，顾客们同样也很赏识这种追踪调查，特别是有些事情处理不当的时
候，你还有机会及时纠正。另外，我能传递信息给我们的设计和生产单位去帮它们改善工序和提高产
量。说话要坦率但不能自大。提起一些别人对你工作能力或才华的评价。这个问题与“什么使你与众
不同？”问法很相似。
Q: How do you explain your job successes?
A: I never assume our customers are satisfied with our
product, so I do my best to follow up with every
customer. This feedback has provided valuable insight
into the quality and characteristics of our products.
The customer, as well, always appreciates this follow
up, especially when something hasnt gone right and you
still have the opportunity to correct it on a timely
basis. In addition, I’m able to pass on information to
our design and production units to help improve both
process and product.
33问：和同领域里背景相似的人比较，你如何评价自己？
答：在全国所有的销售员队伍里我一直排在前 10%。我为一家国有新闻刊物推销广告版面，我的顾
客代表了全美国的主要大型广告代理。我总是喜欢把产品卖给广告代理执行部门的这种挑战，因为它
们总是定一个高的标准，并且真正了解我们的产品。这最充分地显示了我爱竞争的天性。我在我的出
版公司和行业里一直都是名列前茅的。诚恳而自信，但不要骄傲自大。为你的回答提供清楚、有说服
力的理由。如果你在全国销售领域里排在前 10%，那么这是提出来的好时机！
Q: Compared to others with a similar background in your
field, how would you rate yourself?
A: I have been consistently ranked in the top 10
percent nationally for all salespeople in my field. I
sell advertising space for a national news publication.
My clients are primarily large and agencies that
represent corporate in America. Ive always enjoyed the
challenge of selling to advertising agency executives
because they always set high standards and really know
our product well. This brings out the very best in my
competitive nature, and Im consistently at the top, both
within my publishing company and within the industry.
34问：你的写作能力有多强？
答：在我获得了工商管理硕士之后，我就真正集中精力进一步提高我的写作技巧。我参加过一个企
业家培训班，其主要任务是拓展、拟写和不断改写一个非常复杂的商业计划。一个极好的回答，准备
一个商业计划或类似的东西展示给招聘者看。在面试后把这份商业计划留下给招聘者。招聘者可能正
在寻找一个有写作能力的人选，特别是需要大量写作的工种，如财政分析者或撰稿人。
Q: How good are your writing abilities?
A: I really concentrated on further developing my
writing skills while I got my MBA. I took an
entrepreneurial class in which the chief assignment was
developing, writing, and continually rewriting a very
involved business plan
35问：你认为一个助理编辑的广泛职责是什么？
答：我肯定不同的公司有不同的责任要求，但最基本的是，一个助理编辑要会打字、文件归档和一
般的行政工作。也许还要阅读书籍和写书评，写退稿信，与作者进行一些简单的书信交流，还有协助
编辑处理需要完成的工作。面试官可能会以这种或者那种形式问你这个问题。这个问题与“在你以前
的那份工作中，你的愿望与现实有什么相异之处？”那个问题很相似，但更巧妙一点。虽然从根本上
说，这两个问题都是在确定同一样东西，但是这种提问形式更巧妙一点。许多首次应聘者对他们的公
司抱有幻想，而且对于从事平凡的抄写员的工作感到意外与不快。雇主想确信你对该工作抱有现实的
态度，还有你会愉快地在那个职位上工作好几年。
Q: What would you say are the broad responsibilities of
an editorial assistant?
A: Though I’m sure it varies from company to company, I
think it would be safe to say that being an editorial
assistant involves a lot of typing, filing, and general
administrative work. I would probably be expected to
read and evaluate book proposals, write manuscript
rejection letters, have some limited correspondence with
authors, and generally assist the editor in whatever
needed to be done.
36问：你熟知什么电脑系统和软件？
答：我用过装有办公软件的个人电脑，软件包括 WORD、WORDPERFECT、LOTUS
123和 EXCEL。同样我也有使用 MACINTOSH系统的经验。通过对电脑网络的研究，我已对局域网熟悉
起来。我们使用某公司的电脑系统和软件，它们就培训我们如何排解一些基本的故障问题。在今天的
商业环境里，电脑操作能力是必需的。WORD文字处理程序和 EXCEL电子制表经验是必要的，熟悉数
据库的操作或制图程序也一样有用。大多数行业使用 PC机，但很多创新型领域，如出版业和广告业
就使用 MACINTOSH。假如你正在面试这个领域里的一家公司，你会发现熟悉 MACS的好处。
Q: What computer systems and software do you know?
A: I have used PCs with general office software such as
Microsoft Word for Windows, WordPerfect, Lotus123, and
Excel. I have some experience with Macintosh systems as
well. And through my search for a computer network, Ive
gained some familiarity with local networks; the
computer company we used trained me on basic
troubleshooting issues.
37问：举出一个例子说明你是如何不顾困难把一个项目坚持到底的。
答：实际上我已逐渐退出某个账目，但作为一个顾问仍保持着对其跟踪服务，因为那个顾客威胁说
要是他不跟我交易，他就撤销账户。3个多月来，我一边做补偿调整工作，一边逐渐减少出面次数，
这样就使那顾客觉得愉快多了。示范你是如何收集资料和预见并解决困难的。你的回答应集中在如何
解决困难和执行方案上，而不是集中在困难的本身。
Q: Give an example of how you saw a project through,
despite obstacles.
A:
I actually rotated off an account but kept my hand
in it as an adviser, because the client had threatened
to pull the account if he wasn’t dealing with me. Over
three months I was able to make the client more
comfortable with my replacement while I slowly decreased
my presence.
38问：告诉我你做决策的一个例子。
答：我曾努力把我们的生产系统转变为专用路线。最大的问题就是说服厂里的工人，因为他们要学
会用不同的方法来做这工作，但这个策略是可行的。我向他们保证在几个月内这份工作就会变得很容
易了，那时我们每个职员每周能节省 4个工作时，我还说服了管理部门用一半储蓄去提高利润分红，
这样做也赢得了员工们对我的支持。描述你坚持达到目标的一个事例。个人目标（例如：一个可以反
应你发展一项新技能的兴趣的个人目标）在这里会更适合。说明你怎样收集资料、预见困难和对付压
力的。
Q：Share an example of your determination.
A：I led an effort to change our production system over
to dedicated lines. The biggest problem was convincing
the factory workers that this strategy made sense, even
though they d have to learn to do their jobs
differently.
I assured them that within a few months their jobs would
be easier, and wed save about four man hours per
employee per week. I convinced management to increase
the profit sharing account using half of those savings,
which also helped get the employees on my side.
39问：让我听一下你勤奋或有恒心的实例。
答：上次在我们系统安装的过程中，顾客改变了要求。在新的花费由顾客负责的条件下，
我的同事同意了顾客的要求，决定按时完成工作。虽然知道这份工作要 3个月时间才能完成，但我
们每周花 70～80个小时，最后我们完成了。描述你自己的职业个性，包括有毅力、勤奋刻苦和有责
任感。说明你如何收集资料、运用时间管理技巧或有超前意识。举出具体例子。
Q: Share an example of your diligence or perseverance.
A: About halfway through our last system installation,
the client changed her requirements. Our partner agreed
that, at the new costs the client would incur, we could
still meet the original completion date. It took about
seventy to eighty hours a week for us to get the job
done, but we did it, knowing that it would be over
within three months.
40问：描述你解决棘手的问题或是谁都不愿意接受的任务的情况。
答：我必须决定在我的部门里要取消哪项开支才可以使花费降低大概 5%。我尽可能地保持客观。最
后结果是通过减少每个科组领导的旅游开支，让他们负担所要减少的经费的 25%，这是我们销售分部
的一大笔经费。在可能的时候减少出差，并通过买打折机票而实现大部分的节约。描述你曾愿意甚至
是自愿去解决的一个曾被尝试但未能解决的问题。或者描述你完成的即使在短期内不甚受欢迎，可对
公司的长远利益有重要作用的事情。例如，你的回答或许应包括对待一个难对付的员工或改进工序计
划。
Q: Describe a time when you tackled a tough or unpopular
assignment.
A: I had to determine which budgets would be cut within
my division to yield an overall 5 percent cost
reduction. I tried to remain objective and keep the
personalities of department heads out of the decision.
Ultimately, I ended up getting each department head to
commit to a 25 percent reduction through frugal travel
expense planning, which was an enormous part of our
sales divisions costs. We accomplished most of the
savings by combining trips and by securing two week
advance airline reservations whenever possible.
41问：你现任的老板会不会把你看做是一个有超前意识的员工？
答：绝对会。实际上，在我年度工作评语里她说我是她员工队伍中最可靠和适应能力最强的人。我认
为主要归因于我善于应变和超越别人的能力。您想听一个例子吗？
-----随时准备提供一个你毅然坚持到底并获得重大成果的重要项目。说明你在解决一个棘手问题时
的可靠性和自觉性。假如你描述你“长时间工作”，则要保证说明你这个时间是高效的，而不是低效
率的。
Q: Would your current boss describe you as the kind of employee who goes the extra
mile?
A: Absolutely. In fact, on my annual evaluations she writes that Im the most
dependable and flexible person on her staff. I think this is mostly because of my
ability to juggle and prioritize. Would you like an example?
42问：讲述你没能发挥你能力的一次事例。
答：我第一次被引见给董事会的时候，我没有料到他们会问其他一些问题。除了我准备汇报的事情外
我没有准备其他任何东西。现在我的上司和我都绞尽脑汁提前准备所有的“怎么样”。
----这个问题要求求职者去叙述一次消极的情况。根据问题的意思讲一件早期因没工作经验而造成的
工作失误。然后说明作为上次的经验教训，你现在有了更好的判断能力。
Q: Tell me about a time you didn’t perform to your capabilities.
A: The first time I had to give a presentation to our board, I failed to anticipate
some of their questions. I was unprepared for anything other than what I wanted to
report. Now my director and I brainstorm all in advance.
43问：员工们有的注重思想，有的注重实干，你如何评价自己呢？
答：对我来说在每个项目上都有明确的方向是重要的，那就是为什么与思路清晰的管理者在一起，我
能成为很好的支持者的原因。我总是能很好地完成任务。
-----通过这个问题，面试官在寻找一个恰当的人选。假如工作以团体为主而该应聘者偏爱独立工作，
那问题就出现了。在完成过去的工作项目时，你是否按工作任务所指定的界限进行呢？
Q: Employees tend to be either concept oriented or task oriented. How do you
describe yourself?
A: Its important for me to have clear direction on each project. Thats why Im good in
support roles, with managers who have very specific ideas. I’m thorough at carrying
out the tasks.
44问：你的同事会告诉我有关你注意细节方面的什么呢？
答：我的同事总是靠我给他们指出他们工作中忽略的东西，所以他们很可能会告诉您，我在工作中考
虑得很周密。
----在这里，面试官感兴趣的是应聘者的独立性和完成工作的能力。你负责任吗？你是否卓有成效地
为团体活动做贡献而不是被卡在一些无关紧要的细节上？你能有效地利用你的时间吗？假如是的话，
举出一个别人称赞你的例子。
Q: What would your colleagues tell me about your attention to detail?
A: My coworkers always count on me to help them think through what might have been
overlooked, so they probably tell you I think through processes from A to Z.
45问：日常工作中，你怎样应付压力？
答：我每周至少出去吃一顿饭并借此清理一下我的大脑。我自己有一个原则，即直到我觉得冷静了才
对事情作出反应。我先思考，然后行动，我已学会了加班加点地干活。
----在这里，叙述一个你已解决的压力较大的项目，及你在这个项目中组织每一步骤时所采取的具体
行动，以及如何把工作坚持下去的事例，这可能会有好处。在压力下你是如何保持心境的平和及保证
你的职业水准的？
Q: How do you manage stress in your daily work?
A: I try to get out for lunch at least once during the week to clear my head. I also
have a personal rule that stops me from reacting to any problem until I fee calm about
it. I think, then act，but I have learned to do that over time.
46问：如果事情不按你所计划的发展，你又如何重新部署呢？
答：我开始想像有可能出现的最坏结果，然后找出能避免那糟糕结果出现的预防措施。这样做之后，
我通常都能取得和原定目标不相上下的结果。我前面叙述的那个培训例子就是证明。
----描述曾经出现的困难迫使你改变原来的计划，但你还是达到了预期的目的。你是否得到别人的协
助支持才能实现这个目标的？吃一堑，长一智，你以后又是如何预见困难的呢？
Q: How do you regroup when things havent gone as planned?
A: I start by trying to imagine the worst possible outcome; then I back up and
identify precautions I can take to avoid that scenario. In this way I usually end up
with a result close to the original goal. The training example I described earlier is
proof of that skill.
47问：在你目前的工作中，你是如何对工作任务的轻重缓急排序并用什么措施来处理的？
答：我的办法就是每天一大早就首先处理两大客户的事务。这样，如果有什么问题出现的话，即使最
挑剔的顾客也被照顾得很好。
----说明你是如何收集资料、如何预见困难和如何应付压力的。叙述一下你的一些个人工作习惯，这
些习惯能使你按轻重缓急的次序去安排工作且又能避免管理过细或运作停滞。几年来，有什么方法使
得你能越来越好地把握时间？
Q: How have you prioritized or juggled your workload in your current job?
A: I juggle by working only on my two major accounts early in the day. That way, if
interruptions occur, my most critical customers are taken care of.
48问：说说在最近的一份工作里，你是怎样改进职业技能的。
答：最令我骄傲的是我对数据库技术的应用。例如，在我们的邮寄服务里，过去对邮件进行人工分类
需花费几天的时间，现在通过快速的特征搜索法只需五分钟就完成了。
-----描述一下为了提高工作效率而提高了工作技能。一些典型的例子有可能包括：学会一个新软件
的应用、参与专业研讨会或者参加成年人学习班。
Q: Describe a professional skill you’ve developed in your most recent job.
A: Im most proud of my new skills in applying database technology，for example, in
our mailing services. What used to take us days of manual sorting now takes five
minutes through a quicksearch feature.
49问：为什么服务是一个如此重要的问题？
答：服务是令消费者满意的重要因素。它和成本一样重要甚至比成本更重要。如果顾客得不到他所期
望的或更好的服务，他就不会是你公司的回头客了。此外，这个顾客在你的公司的体验会影响市场上
大批顾客对你公司的看法。人们肯定会相互交流信息。这不仅影响效益，也影响将来的销售。在很多
场合，服务能成为一个公司有别于其竞争者的原因之一。信誉差的服务会使一个公司在市场上的地位
大打折扣。
----面试官想断定这个人选是否懂得对顾客的服务能在市场上树立积极形象的重要性，以及顾客服务
质量对新销售业务的影响。出色的顾客服务能极大地帮助建立长期客户关系及促进业务的运转，这是
盈利公司的生命线。公司的客户关系越长久，公司的盈利可能性就越大。
Q: Why is service such an important issue?
A: Service is a major contributor to customer satisfaction. It is just as important
as, or maybe even more important than cost. If a customer isn’t receiving a level of
service that meets or exceeds his or her expectations, that customer wouldnt be a
customer for very long. In addition, that customers experience with your company may
affect how potential customers in the marketplace view your company. People do talk
and share information. This may affect not only profits but future sales as we
ll. In many instances service may be the one thing that distinguishes a company from
the competition. A bad reputation for service may compromise a company’s position in
the marketplace.
50问：告诉我某次你遇上一个怒气冲冲的客人的情形。你是怎样处理这种尴尬场面的？
答：我在电话公司的顾客服务部时经常会接触到一些怒气冲冲的顾客。发生这种事情时，我尽可能心
平气和地与顾客交流，目的是为了让顾客以公事公办的态度来处理事情，且重点是解决问题，大多数
时候我能处理好问题，使顾客满意。不过我印象特别深的是一次顾客在电话里用脏话骂人，我尽力保
持平静且不让我个人的感受融入这种情景，我不理会那些粗言秽语，我只是对之作了一些记录，继续
尽力地帮助他。可他仍是骂个不停，所以，我礼貌地叫他稍后再打电话来找我们的经理。因为在那种
情况下，我知道我是没办法解决这个问题了。
----在许多情况下，当别人发脾气或心烦意乱时，你如何反应是很重要的，特别是在服务业里你的反
应尤为重要。面试官在寻找能证明你有能力从事大量接触公众的工作的证据。举出一次你遇上的麻烦，
而你又是如何解决问题的例子。你回答时应举例说明你的成熟态度、你的交际能力和洞察别人的需要
和感受的能力。
Q: Tell me about a time when you had to deal with an irate customer. How did you
handle the situation?
A: My customer service position at the telephone company involved dealing
occasionally with irate customers. When that happened, I’d try to talk in calm, even
voice, in order to get the person to respond in a businesslike manner and focus on
trying to resolve the situation. Most times I was able to rectify the problem and
pacify the customer, but I remember one incident in particular in which the caller
became verbally abusive. I tried to remain calm and professional and not to let my
personal feelings enter into the situation. I didnt respond to the abuse, I just made
a note of it and continued to help the customer as best I could. When the abuse
persisted, however, I politely asked him to call back and ask for my manager, because
at that point I knew I couldnt resolve the problem.
51问：你的私人生活是否存在对你的职业造成影响的问题？
答：我总是很注意把自己的私人生活与职业生活分开。我认为在给病人治病时，重要的是保持客观。
一个临床医生应该能够控制自己的感情而不带偏见地给病人看病。假如你把个人的问题或感受发泄到
病人的身上，那只能对病人造成伤害。
-----这个问题对于在医疗服务领域工作的人尤为重要。面试官想知道作为一个独立个体，你是如何
完善你的人格的。假如你有不能克服的个人问题，这些问题就会影响你和你病人的关系，也有可能影
响你对病人的诊断，同时影响你的治疗方案和治疗建议。使面试官深信你能把私人的感受和职业行为
分开来。例如，假如你不能积极处理好危急关头的事情，你就不可能真正帮助你的病人面对创伤问题，
因为那会引发你太多个人的强烈情绪。
Q: Are there any issues from your personal life that might potentially have an
impact on your professional career?
A: I’m always careful to separate my personal life from my professional life. I
believe its important to remain objective when treating patient s. A therapist should
always be able to take an emotional step back in order to make an unbiased assessment
of a patient. It only hurts the patient when you try to project your own issues and
feelings onto that patient.
52问：什么时候你的交往能力受到了考验？
答：一次一个顾客要求退还那件她明显已穿过的晚装的钱。她抱怨说衣服干洗后变了另一种颜色，而
洗衣服的人告诉她是布料不好。虽然我认为她是不诚实的，但我马上就退还她的钱。我认为不让别的
顾客听到她的话而怀疑我们的高质量产品更为重要。
----叙述你客观地解决和顾客或伙伴的一个矛盾的实例。你是怎样表现你的同情心及如何建立和谐气
氛的？
Q: When have your skills in diplomacy been put to the test?
A: A customer came in once and demanded money back for an evening dress that had
apparently been worn. She claimed it was a different color after dry cleaning and that
the cleaner said the fabric was faulty. I quickly told her wed happily return her
money, even though I didn’t think she was being honest. I decided it was more
important to keep other customers from hearing her and maybe doubting our high quality
merchandise.
53问：告诉我某次你不得不延长工作期限的情形。
答：一次工作已经进行两周了，可是在工作进行当中，很明显地顾客又要求我们多加几项特性。我重
新和顾客商谈，记下他的目的和要求，给他一张像菜单一样的价格表，那上面他可以有更多的选择，
但必须付更多的钱和等待更长的时间。他选择了一个他认为改变要作出3个星期相应调整的中间档次。
-----为了使一项工程的全部目标圆满地实现，描述一下你的责任感和自觉性。假如你不调整工作期
限的话，将会使什么目标大打折扣？
Q: Tell me about a time you had to extend a deadline.
A: Two weeks into a job, it was clear that our client expected us to add more
features as we went along. I renegotiated with the client, outlined his goals, and
showed him a price structure similar to a menu, from which he could choose more
features at a higher cost and in a longer time frame. He opted for something in the
middle that he understood would cause a three week adjustment to the schedule.
54问：你想努力提高或改变什么方面的个人技巧或工作习惯呢？
答：我必须学会拒绝。我过去常爱帮助别人，甚至到了别人滥用我的好意的地步。现在我向能有回报
的人提供帮助。总的来说，交换是比较公平的。随着时间的推移，我们办公室人员的合作也大大提高
了。
----这个问题与“叙述你在最近的工作上是如何改进职业技能”相似。可是，在这里你很可能想谈及
从最早的工作或在相对较久远的时间里，你技能的发展，但要使面试官相信这种特殊的工作习惯不再
是一种工作阻碍了。
Q: What personal skill or work habit have you struggled to improve?
A: I had to learn to say no. I used to be helpful to the point that other staff
abused my goodwill. Now I offer to help by countering with something Id like help on in
return. On balance I believe the tradeoff is more equitable, and cooperation in our
office has improved over time.
55问：你在桌上放什么书？
答：我放一本好的字典在桌上，我也会放一本 struck and white，这是一本好的参考书，能查找高
中或大学里学过但又忘掉的语法知识，或者在遇到特别困难的情形也可使用。
----招聘者可能有兴趣判定你对你的职业有多重视。一本好字典和好的参考书对于一个从事写作的人
来说是手头必备书，你可能也会把喜爱的小说放到桌上。
Q: What books do you keep on your desk?
A: I keep a good dictionary on my desk. I also keep Struck and White, which is a
good reference for looking up all the grammar rules that you learned in high school and
college but forgot, or for particularly difficult situations.
56问：你愿意到另外一个城市定居吗？
答：我宁愿留在这里，不过可能的话我会考虑一下。
-----尽管在某些初次面试中，你也许会被问到许多像这种能代表你利益的问题。尽管这样的问题对
一个初次面试的人来说不公平，回答不好的话，你也许什么都得不到，甚至还会失去所有的东西。假
如你在初次面试时被突然地问到这样的问题，只需说些如“当然有可能”或者“我愿意考虑一下”之
类的话。
-----后来，如果你得到了这份工作，你会知道具体的工作条件，然后决定你是否愿意接受这个职位。
记住，在提供工作阶段，你有大部分的谈判权利，而且雇主也许会很愿意为你提供你所需要的东西。
如果那些不成问题，你也许会想说明一下，经过重新考虑，你已决定了不迁往别处，但是你想让雇主
知道可以考虑把你安排在其他的在将来开放的职位上。
Q: Would you be willing to relocate to another city?
A: I’d prefer to be based here, but its certainly possibility I’d be willing to
consider.
57问：经常需要出差的工作适合你的生活方式吗？
答：对我或我的家庭来说，这种经常需要出差的顾问工作是完全没有问题的。我的妻子是航班上的乘
务员，我们俩都无法过朝九晚五的生活。
Q: Does the frequent travel required for this work fit into your lifestyle?
A: The frequent travel in this consulting position is no problem for me or my
family. My wife is an airline flight attendant, so neither of us follows the typical
nine to five routine.
58问：你的脑袋是什么颜色的？
答：我的脑袋是红色的，因为我总是充满激情，我时刻都在为新的计划和主意而燃烧。
----小心你随时都会被问到一些滑稽的问题。面试官的目的不是想难倒你，而是发现这一刻你会作出
什么反应。当问一些标准的问题时，因为人们准备过了，面试官就很难去真正了解一个人。例如，一
个广告业招聘者，就会尽可能避免这种情况。回答这种问题不存在对或错。实际上，招聘者不会真正
在乎你的回答。他只是不想听到如：“我不知道，我想它是蓝色的，因我是这样想像的”这样的回答，
关键是要看你是否有创意和如何思考，一定要解释你为什么这样回答。
Q: What color is your brain?
A: My brain is red because I’m always hot. I’m always on fire with new plans and
ideas.
59问：假如你一进电梯，就发现电梯里的人都面向电梯壁，你会怎么做？
答：我想我会向前看并大声说：“你们知道，向前看要舒服得多。”
----像广告和制图这种创意性领域里的面试是不同于别的工作面试的。广告业招聘者会采用不同的面
试形式和步骤，通常是引导一种行为式的面试。
-----招聘者问这类问题，是要发掘在特别真实的生活环境中你的行为是什么样的。
Q: If you got on an elevator where everyone was facing the back, what would you do?
A: I think I’d face the front anyway and say aloud, “Its really much more
comfortable facing forward, you know. ”
60问：考虑一下以下的情景：一天晚上，你工作到很晚，是留在办公室最后的一个人。你接到一个
找管理人员的紧急电话，是销售代表打来的，现在他正在会见一个潜在的客户。他要对一个问题作出
答复，否则的话，明天就太晚了。你能回答这个问题，但这超出了你应有的职权范围。这种情况下你
会作出什么反应？
答：我会收集所有有关的资料、文件证明，然后回答他这个问题。第二天早上我会给管理人员留张纸
条，告诉他这件事的详情，说明我所作的决定和解释我的思考过程。
-----这个回答显示出求职者对他自己的能力充满信心，而且他在处理紧急事件的时候是靠得住的。
同样，你的回答应表明，在棘手的情况下，你绝不胆怯做一名决策者，即使这种情况下的决定超出你
的职权范围。
Q: Consider the following scene: You’re working late one evening and are the last
person in the office. You answer an urgent telephone call to your supervisor from a
sales rep whos currently meeting with a potential client. The sales rep needs an answer
to a question to close the sale. Tomorrow will be too late. You have the expertise to
answer the question, but its beyond your normal level of authority. How would you
respond?
A: Id get all the pertinent information, taking welldocumented notes. Id then
answer the question based on my knowledge and the information provided. Id leave my
supervisor a note and fill him or her in on the details then next morning. Id be sure
to explain my decision, as well as the thought process behind it.
61问：你认为那些生产好产品的公司为什么会失败？
答：参与产品设计或生产的人员必须对产品完全了解和充满信心，并能定期使用它。只有这样他们才
能对产品进行不断的改进，满足顾客的需要。任何产品都必须不断改进，从而满足顾客日益变化的需
求。只有让员工都参与产品的生产并对之保持热情，才能使改进成为可能。
----这是个关系到求职者作为领导者是否有远见的问题。假如你被问到这样的问题，你最好谈及一项
产品或想法失败的具体例子，而失败是由于员工或其他顾客缺乏热情。你不要过分地吹毛求疵，应谈
及你采取了什么与众不同的措施。
Q: Why do you think that some companies with good products fail?
A: Employees who are involved in the design and/or manufacture of a product must
totally understand and believe in the product and use it on a regular basis. Only in
this way can they continually modify and improve it to the customers satisfaction. Any
product must be constantly finetuned to meet the changing needs and demands of the
consumer. Only by getting the employees involved with the product and excited about it
can this improvement occur.
62问：你的应变能力如何？
答：从前，在我们新产品投产时，都是我们的总工程师发布一则关于新产品优良性能的评论。但是当
我负责一项新产品的投产时，我决定让我们 3个最大的客户录制一盘宣传我们新产品的录像带，用于
我们的市场推销活动。这种做法大大提高了我们的信誉，而且销售量超过了 6个月的销售定额。现在
我们通常都采用这种方式来推出我们的产品。
-----这是个考察求职者的创造力和主动性的问题。举一个你如何改变计划或方向并且取得同样或更
好效果的例子。你要侧重谈你怎样获得至关重要的信息或者是你如何改变个人作风获得与别人合作的
机会
Q: How resourceful are you?
A: At one time, for all of our new product launches, our chief engineer would
release a press statement about its virtues. But when I was given responsibility for a
new launch, I decided to get three of our largest customers to videotape an endorsement
or use in our marketing campaign. The result was a far higher level of credibility, and
we exceeded our six month sales quota. We now use personal endorsements routinely when
we launch our products.
63问：向我证明你的说服能力。
答：在我做暑期实习生期间，我被派去对一主要公共设施的所有通讯费用基准进行调查研究。我必须
取得属于几个不同部门的员工的一致意见。遗憾的是，因我是实习生，被拒绝合作。我不得不和每个
员工单独会面，并说服他们，我现在所做的一切最终都是有益于他自己的部门及整个公司。经过一个
月的努力，我终于说服了他们，计划得以圆满地实施，最后拿到了因努力而挣得的奖金。
----这是个考查领导能力的问题，不过尽可能别用你被指定为领导者的例子。可能的话，描述你没有
真正职权的一次经历，但你运用你的说服能力获得人们对你的支持。描绘你努力的目标和你的努力的
结果。大家为什么会信任你？
Q: Give me proof of your persuasiveness.
During my summer internship I was assigned the task of conducting a benchmarking
study for all the communication expenditures for a major utility. I had to get the
consensus of employees in several different departments. Unfortunately, they resented
the fact that I was just a summer intern, and they refused to cooperate. I had to
schedule individual meetings with every employee and persuade each one that what I was
doing would be ultimately beneficial to his or her own department and to the company.
After a frustrating month I finally got everyones cooperation, the project went
flawlessly, and in the end I received a bonus for my efforts.
64问：描述一下在你的工作经历中，当现有的工序不管用时，你对此怎么做。
答：我工作过的电信公司的入户订单系统简直混乱不堪，定单不能及时地处理。我搞了一份工作流程
表来表明这是影响生产效率的障碍，然后说服我的老板，应当花 10万美元建立一个全新的系统。他
勉强同意了，但要求我这个新系统最好要能省钱。一年之后，这项计划给投资带来了两倍的收益。
----面试官想知道这位求职者起什么样的带头作用，采取什么创新方法改变一种错误的工序。证明你
可以创造性地解决问题并且能对付计划行不通的困境。你是否达到了你要的效果？
Q: Describe a time in your work experience when the existing process didnt work, and
what you did about it.
A: The orderentry system at the telecommunications company where I worked was a
mess. Orders werent being processed properly or in a timely manner. I did a work flow
analysis to identify the bottlenecks, and then I convinced my boss that we needed to
spend one hundred thousand dollars on a totally new system .He reluctantly agreed, but
with the caveat that“This had better save us money. ”After one year, the project had
paid for the investment twofold.
65问：描述一次你不得不改变领导风格。
答：通常我是那种很有远见而且喜欢授权给下属的领导，但是我希望我下达的命令能立刻执行。当我
被派去负责一项扩大产品出口的任务时，9个人来协助我一起工作，接着我开始授权。我很快意识到，
尽管这群员工有很好的国际背景，但他们对我计划的反应却不太令人满意。实际上，他们想参与计划
的设计。我同意花半天的时间与他们谈论，然后我意识到他们也有很好的点子。使计划进展的惟一方
法是鼓励工作组的全体人员为我们的出口问题提供解决方案。我想这些人会一致认为，在必要的时候，
我能灵活地、乐意地去改变我的领导风格。
----你回答这个问题时应强调你能让不同的人都感到称心，所以能产生较好的工作关系。叙述要具体，
你如何主动改善不理想的情况？其他参与者对你会有什么评价？
Q: Describe a time you had to alter your leadership style.
A: Im normally a strong leader who has good vision and enjoys delegating, but I
expect my orders to be carried out promptly. When I was assigned a project to increase
our product exports and was given a committee of nine people to work with, I
immediately assumed I had the best plan and began my normal routine of delegating. I
quickly realized, though, that this group of employees, with international backgrounds,
was not responding well. In fact, they asked to have input into my plan. I agreed to
spend half a day talking with them, and then I realized that they, too, had good ideas.
The only way to move ahead on the project was to encourage the entire group to offer
solutions to our export problem. I think these people would agree that
Imflexible and willing to modify my leadership style when the need arises.
66问：以前的同事或部属如何描述你的领导风格？
答：我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做，在决策过程和执
行计划的行动中，我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启
发了别人。
----面试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地
回答，不要过分渲染或过分谦虚。坦白地描述你的领导风格，举些反映你个人工作方法的具体例子。
以前的同事总的来说是否积极地评价你对部门的贡献？
Q: How would a former colleague or subordinate describe your leadership style?
A: My colleagues would probably say that my leadership style is the strong, silent
type. I dont make a big deal about being in charge or making decisions. I try to
involve everyone around me in the decisionmaking process and in carrying out a plan of
action. My colleagues truly believe that I bring a lot of positive energy to our group
and that I help motivate others.
67问：描述你作为领导最称心如意的情景。
答：我的一项才能是解决复杂的问题，并且使问题的难度降到最低，我也擅长教导别人。因此是不管
什么时候遇上复杂难题，别人总是设法让我找出解决办法，然后教他们如何去继续。所以我发现在这
种情况下，我是有影响力的领导人。但在高级行政管理部门，我不是一个特别有影响力的领导。我的
爱好是处理、解决一些实际情况和数据。当有其他问题，如政治上的或感情上的因素要考虑时，通常
我宁愿别人带头，而我决心做个好队员。除此以外，所有其他情形下我都以一个正常领导者的身份出
现。
-----描述你作为一名富有创造力的领导，你所有的经历和人们对你的信任的一些情景。在这些情景
中人们为什么倾向于听从你的领导？这是应得权力的问题，而不是完全权力的问题。相反地，假如你
需要讲述你是个能提供帮助的人而不是领导的情形时，你能确认这种问题，尽管你不太注意继续做下
去，或者你觉得自己太固执己见了或偏向于公平地管理集体。之后用你已经把领导人这个角色扮演得
很好的事例作结束。
Q: Describe the situations in which You’re most comfortable as a leader.
A: One of my talents is to take complex issues or problems and break them down into
the simplest parts. Im also good at teaching other people. As a result, whenever Im
faced with a complex problem, other people tend to let me find a solution and instruct
them on how to proceed. As a result, Ive found that Im an effective leader in this kind
of situation. Im not a particularly effective leader, though, in a highly charged
political environment. My preference is to deal with facts and data. When there are
other issues like political or emotional factors to consider, I often prefer that
someone else take the lead, and I simply resolve to be a good team player. In all other
situations I normally surface as a leader.
68问：描述一下你与地位较高的人及地位较低的人一起工作的融洽程度？
答：每天两次送邮件的那个邮差已经成了我的好朋友。我曾经邀请他到家里与我的家人见面，而且在
周末我们经常一起参加棒球比赛。我与总经理的关系也很好，我俩有共同的兴趣，包括航海和在冬天
猎鹿。
----这里要说得具体，告诉面试官你已经形成了一种能和各种各样的人一起工作的风格。
Q: Describe your comfort level working with people ofhigher rank and people of
lower rank.
A: The person that delivers our mail twice a day has become a good friend. I have
invited him to my house to meet my family, and we often go to baseball games together
on the weekends. I can also relate well to my general manager. We both have common
interests, which include sailing and elk hunting in winter.
69问：在你最近的一份工作里，最值得夸赞的是哪方面？
答：我最喜欢的就是作为一个招聘者，当你招聘到最佳的人选时那种成功的感觉。我总是对新招聘来
的员工和他们的经理进行定期检查。良好的发展报告使我倍受激励。
-----面试官感兴趣的是求职者对工作的适应程度。什么是你做得特别好的？且在下一份工作中你想
做得更好的是什么？作总结时侧重你在你的事业中探索的新经验。你的回答应该与你正在面试的职位
密切相关。
Q: What were the most rewarding aspects of your most recent job?
A: My favorite aspect of being a recruiter is the feeling of accomplishment you get
when you know you’ve made a good match. I always make periodic checks on the recent
recruits and their managers. Positive progress reports keep me motivated.
70问：你现在从事的这份工作有什么局限性？
答：我的工作现在受到限制，因为这个产业已处于停滞状态。实际上这也磨炼了我在维持市场方面的
技巧。通过一些令顾客满意的活动稳定顾客，这些活动能提高我们的名气，使我们在竞争中获胜。
----简单地讲一两个原因，说明为什么现在的工作不能使你有所发展。思考一下这个问题：“为什么
你准备辞去现在的工作？”最重要的是保持积极的心态，侧重你工作中做得好的和你想强调的东西。
Q: What are the limitations of your current job?
A: My job now is limited because the industry simply not in a growth mode. Actually,
thatis why I became skilled in defensive marketing—retaining customers through
customersatisfaction programs that enhance our reputation and give us an edge over the
competition.
71问：这份工作里，你最不感兴趣的是什么？
答：我不希望做的一件事就是通过约见一个又一个小客户的代表。我发现在最近的销售领域里，我通
过给予我的主要客户较好的服务，使得我们之间的合作增长了 20%。
----你可能想问面试官：“本职位前任员工在该工作中发现了什么困难？”不管他给你的答案是什么，
你都要适当地做出反应，谈一下在这份工作中你最感兴趣的是什么。
Q: What interests you least about this job?
A: One of the things I hope not to do is prospect extensively by meeting one on one
with small account representatives. I found in my last sales territory that I gave
superior service to my major accounts by focusing my on site time with them. I was able
to grow my key account business 20 percent.
72问：你对这份工作的哪方面最有信心？
答：我相信我确实可以有效地吸引众人的注意力。每当我站在前面提出一个新的构想时，我很快就赢
得人们的支持。
-----把你做得最好的事情推销出去，并且设法找到与它一致的工作，而且这份工作是你所熟知的工
作的一部分。询问面试官，你的技能是否对最近的某个项目有所帮助。设法让面试官相信你所能提供
的确实是该公司、该工作和该行业所需求的。
Q: What aspects of this job do you feel most confident about?
A: I believe that I can engage an audience really effectively. When I get up in
front of a room to present a new idea，I can usually get people on my side rather
quickly.
73问：从事这份工作，你最担心的是什么？
答：我的临床经验给了我能胜任这份工作的自信。除了我从没正式管理过一家诊所这个事实外，我担
心那些后勤人员是否能有效地回答来电。要从热线电话中获取你想要的结果，员工必须能有效地接听
电话并回答有关问题。
----你可以扭转问题，反问面试官他是否担心你的资历。然后化解那些顾虑并表达你的自信，那就是
你的技能是最适合该职位要求的，你的兴趣正与该职位相一致。提供证据来消除面试官所有的顾虑。
Q: What concerns you most about performing this job?
A: My clinical experience gives me confidence that I can perform the job. Other than
the fact that I have not formally managed
an outpatient clinic, Im worried about whether the support staff is readily available
to answer the phones. To get the results you want with your hot line, staff will have
to be available at all times to answer questions about our services.
74问：你能提供哪些和这份工作最紧密相关的技能？
答：我的工程学学历使我逻辑思维能力较强，我知道这种能力在估计顾客的需要时是很有用的。我的
学历同样有助于咨询公司，帮它们把业务推销给那些聘任了很多工程师的制造商。
----你的回答应与：“关于这份工作你最感兴趣的是什么？”这个问题所准备的答案相似。用例子来
支持与你履历最密切相关的信息。
Q: What skills do you offer that are most relevant to this job?
A: My engineering background gives me a logical problemsolving ability that I know
will be useful in assessing client needs. That background will also help your
consulting firm sell business to manufacturers who themselves employ many engineers.
75问：就你的履历表来看，与这份工作相关的你的缺点是什么？
答：您最担心的是什么？如果您担心的是我为无利可图的机构工作的诚意，那您听了关于我的家庭为
慈善事业奋斗的叙述后，会对我的动机感到放心。
-----在这里最好的方法是把问题转向，让面试官透露他所认为的你的缺点是什么。然后借这个机会
改变面试官的主意。仍然给出具体的例子来证明你适合这个职位的能力。
Q: Considering your own resume, what are yourweaknesses in relation to this job?
A: What are you most concerned about? If You’re worried about my sincerity in
working for a nonprofit organization, I hope that my discussion about my familys
philanthropic efforts will make you more comfortable with my motives.
76问：在你的上一份工作里，现实与你的期望有何差距？
答：最难预见的事就是，公司的其他部门如何看待我在市场研究部门的工作。遗憾的是，我发现许多
机构宁愿向外面寻求专业的研究服务，这就是我决定与你们公司联系的缘故。
----面试官试图断定，求职者在过去的工作中是否能客观考虑他对工作的适应能力。如果在很大程度
上，你对这些事情都能作出好的判断，那么你很可能为了这份工作已细心地审查了你自己。面试官还
想确定含混不清的事情不会在这份工作中重现。
Q: How did the realities differ from your expectations in your last job?
A: The hardest thing to foresee was how other departments within the company would
view my marketresearch departments work. Unfortunately, I found that many groups
prefer to go outside for specialized research services, and thats really the reason I
decided to contact your firm.
77问：你怎样充实你目前从事的（或最近的）工作？
答：假如我决定呆在我目前的工作岗位上，我会自愿地负责通讯方面工作，设法使我们所有的办公室
和互联网相连或联系上别的信息资源。
----不要过细描述消极的事，描述你如何提高工作质量，使你的技能增加，从而敬岗乐业。别让面试
官有这种印象，那就是假如你有什么不满意，你就不再对一项解决方案或一个计划的改进起作用。结
束面谈时应侧重讲下一份工作中你要追求的，你的回答应和该职位所提出的要求紧密联系。
Q: How would you enrich your current (or most recent)job?
A: If I decide to stay with my current job, I’m going to volunteer to be on the
communications task force, which is trying to get all of our offices linked to the
Internet and other resources
78问：做这份工作，你能随时出差吗？
答：如果受到充分的重视，我可以在任何需要的时候出差。就目前而言，我通常是每月出差一次。
----你的回答要和你正在申请的职位的要求一致，要反映出你对该工作和时间要求的真正理解。假如
你对此不明确，可询问工作的规律性，并表示愿意定期地延长工作的时间。
Q: Would you be able to travel as necessary to perform the job?
A: If I have adequate notice, I can arrange to be available for travel at almost any
time of the year. As it is, I usually travel about once a month for my current job.
79问：为什么对于一个有着你这样条件的人来说，这是一份特别好的工作？
答：您刚才告诉我本职位的前一位职员做得非常出色，我自信在电子制表和数据统计上我有同样的技
能。同样我会和你的审计组配合得很好，因为我来自那种环境，并且知道客户做什么使协商关系更富
有成效。
----在这里，最好的回答是用对比方式，描述一下你最近的工作里的经历和成果。
Q: Why is this a particularly good job for someone with your qualifications?
A: Based on what you’ve told me about the last person who excelled in this job, Im
confident that I have the same skills in spreadsheet analysis and statistics. Id also
work well with your audit team, because I come from that kind of environment and know
what a client can do to make the consulting relationship more productive.
80问：什么是你最有效率或最理想的工作环境？
答：我喜欢每天清晨至少用一个小时准备一天的工作，这段时间内不受任何干扰，我通常在早上 7点
左右开始工作。此外，我喜欢有开放式的办公室，喜欢常有信息反馈，喜欢做什么事情都充满活力。
同样，别人忙忙碌碌地工作，也有助于我更高效率地工作。
----面试官想知道求职者的工作环境对他的工作带来的影响。你对这个职位、部门的硬件设施，以及
特定工作队伍的态度适应得如何？强调你在各种环境下的工作能力，以及你在不怎么理想的工作环境
中如何通过努力提高了效率。
Q: Whats your most productive or ideal work setting?
A: I like having at least one hour of uninterrupted time in the early morning to
plan my day. I usually start around 7 A. M. Otherwise, I enjoy an office with open
doors, constant feedback, and lots of energy and activity. It helps me work more
productively when I sense how busy everyone else is, too.
81问：日常工作中，你喜欢固定的工作模式还是多变的工作模式？
答：我喜欢工作多变且富有挑战性，这就是我经常请求从事艰巨任务的原因。我们前两次商讨的那两
个方案就是我自行要求的，我不会让自己空虚无聊的。
----你的回答要与工作的要求相符。描述既能保持你的兴致，从而学到新东西，又不会让你厌烦的环
境。
Q: Do you prefer continuity in structure or frequent change in your daily work?
A: I enjoy change and challenge, which is why I frequently ask for the tough
assignments. The last two projects we discussed were ones that I asked for. I dont
allow myself to get bored.
82问：有效的时间管理已成为提高生产力的一个必不可少的因素。举例子说明你学会并应用到工作
上的时间管理技术。
答：我会定期使用日程安排软件，它能有效地帮我安排好每日、每周、每月或者每年的工作。它还有
计划表的特点和提示选择功能，有助于在限定的时间内及时完成任务。一般来说，我总是朝着目标奋
斗而且非常自觉。我喜欢每次用一定的时间和精力制定一份计划方案。我已发现这种方法有助于节省
时间，这样使我能够实施我的新方案，并最终为部门节省了时间和金钱。
----回答这个问题时，谈谈你在工作中应用过的能节省时间和资源的分配时间的技巧。在这种公关领
域里，时间是很珍贵的，面试官想看看你是不是一个珍惜时间的人。试举一个例子说明你是如何因为
合理安排时间而提高生产力的。
Q: Time management has become a necessary factor in productivity. Give an example
of a time management skill you’ve learned and applied at work. A: I regularly use
scheduling software, which helps me effectively plan for the day, week, month, or year.
It also has a todolist feature and an alarm option, which is helpful for meeting
timely deadlines. In general, though, Im very goal oriented and selfdisciplined. I
like to focus clearly on one project at a time for a set amount of hours. In
the past I have found that this has helped me save time, which in turn has given me
the opportunity to implement new procedures that have ultimately saved the department
time and money.
83问：你的朋友会告诉我有关你的一些什么事情？
答：我的朋友会告诉你，我走得比别人快，吃得比别人多，工作得比别人晚，且除了计划内的事情外，
我还挤时间与朋友在一起。我确信做很多事情都需要有热忱。
----说说你在工作中自然体现出来的个性的各个方面。
Q: What would your friends tell me about you?
A: My friends would tell you that I move faster than most people, eat more than most
people, work later than most people, and
still manage to spend time with friends despite my schedule. I believe in doing lots
of things with gusto.
84问：说说你和以前几位上司的关系。
答：我的几位上司会告诉你，我是他们出色的助理，我和三位上司在一起时，我们之间是良师益友，
虽然智慧和专业水准是他们强，但在关于客户问题的决策上我总是能帮他们一把。
----面试官感兴趣的是，适合这个职位的求职者和其上司在一起时是否会相处得愉快。当你讲述每一
位以前的上司时，面试官最有可能拿他自己与你的上司作心理上的比较。面试官必须确信他已发现了
你的工作关系中的任何特殊之处，你不会和新上司闹翻。要诚实，但不能有反面例子。强调哪种类型
的上司和你合作得愉快。
Q: Tell me about your relationship with your previousbosses.
A: My bosses would tell you that Ive often acted as a sounding board for them. With
all three of my bosses, weve mentored ach other, although the obvious balance of wisdom
and expertise was theirs. I was always helpful to them in their decisions about
customer problems.
85问：描述你和同事之间的工作关系。
答：他们或许会告诉你，从来没有什么事让我感到惊慌失措，或者成为我的绊脚石。在他们遇到困难
时，例如我们讨论承包商那件事时，我作为指导者确实很在行。我这个人忠实又可靠。
-----你喜欢与哪种类型的人一起工作？公司的客户对你有什么样的反应？从你的回答中，面试官确
信有关你工作个性中的任何令人惊奇的事都逃不过他的眼。举例说明你如何干劲十足，当需要时你知
道怎样去寻求帮助，以及你对集体业绩的关心。
Q: Describe your working relationship with your colleagues.
A: Theyd probably tell you that nothing ever shocks me or sets me back too much,
and that I’m really an asset as an adviser
when they suffer a roadblock, as in the case we discussed about the contractor. I’m
constant and dependable.
86问：描述你的职业形象背后的个性。
答：我经常嘲笑自己的缺点。我言辞辛辣并在很多情况下都是直言不讳的，但我又给办公室带来了幽
默。我认为这为我们的工作环境提供了和谐、温暖的氛围。
----这个问题与“你的朋友会告诉我关于你的什么事？”类似。侧重在你的个性是如何反映你的工作
技能或兴趣的。
Q: Describe your personality beneath the professional image.
A: I laugh a lot at my own shortcomings. I see irony in most things and I’m
outspoken, but I bring a sense of humor to any office. I think it provides a nice
balance of warmth in a work setting.
87问：什么样的环境使你能特别高效率的工作？
答：尽管在大多数环境中我都能很有效率，我还是喜欢那种自觉管理自己的工作环境。我喜欢有目标
并要能为达到这个目标而设计。为了实现目标，我靠的是请教和寻找易于接受新事物的人，所以，对
我来说在工作队伍中合作与接纳是很重要的。
----突出你在各种不同类型的环境中的应变能力与工作能力。你的回答不要罗列一大堆的要求（如私
人办公室、毫无干扰的工作环境等），否则面试官的结论会是：你是个难以满足的人。
Q: What environments allow you to be especially effective?
A: Although I can work effectively in most environments, I prefer environments where
people are their own bosses. I like to have a goal but be able to draw my own map to
get there. To accomplish goals, I rely on asking questions and finding people receptive,
so cooperation and access are important to me in a work group.
88问：描述一个对你来说是没有效率的工作环境。
答：当某人提出一个确切的建议说我的一个目标该如何实现时，我做得就不是非常好。因为那就意味
着不允许我有任何的自由去对我自己的风格作出调整，只有当我可以描绘自己的蓝图时，我才能做得
好。
----这个问题是“什么样的环境让你的工作特别有效率？”的反面问法。侧重在你比较喜欢或能提高
你的工作效率的环境。
Q: Describe an environment that is ineffective for you.
A: I don’t do terribly well when someone has an exact idea of how one of my goals
should be accomplished. That doesnt allow any latitude to make adjustments to suit my
own style. I do well when I can draw my own map.
89问：什么样的环境能激励你？
答：我确实很喜欢从事工程，从中能获得真正的进步——例如，在 JIT工程中，我们在物资耗费上每
月节省 1万多美元。
---面试官想更清楚地观察哪种工作能激励你。这个问题是没有正确答案的，不过你的回答至少应该
和你正在申请的工作有几分相符。例如，假如你正面试的是一项枯燥和反复性的工作，如，数据记录
或装配线这类工作，你就不该说高创造型的工作最能激发你。
Q: What situations excite and motivate you?
A: I really enjoy working on any engineering project where a true improvement
results，for example, the JIT project in which we saved more than ten thousand dollars
per month in inventory costs.
90问：你的上一位老板如何形容你的工作习惯和职业道德？
答：让我这么说吧，由于我付出了更多额外的努力去处理与一位顾客的关系，我因此获得了部门发给
的一笔津贴。这位顾客以取消账户相要挟，我介入这件事并设法改进某些制度，尽管这得让我花上整
个周末去工作。
----你认为你目前的或上一位雇主会再次雇用你吗？你的工作够完善吗？你可靠吗？你值得信赖
吗？举出一些有关你的可靠、你的奉献和有合作诚意的例子。
Q: How would your last employer describe your work habits and ethics?
A: Let me put it this way: I received an MVP award from my division for the extra
efforts I put into one of our customer relationships.
The customer had threatened to pull the account, so I stepped in and debugged the
system, even though it required me to work through a holiday weekend.
91问：你觉得你的公司对待自己的员工如何？
答：近年来，管理部门实际上已经为优秀的员工做了很多。但是，当员工们为公司做出牺牲但却得到
极少回报时，公司的努力又激起了过去的混乱。我们花大量的金钱在人力资源上，设法消除横在免税
员工和非免税员工之间的屏障。
----假如“公司”是管理部门，管理部门正有意识地努力修补漏洞，从而公平对待员工。主考官想看
看你能否在忠于管理部门和对员工的关心之间走出一条满意的路线，尽管这个问题没有正确的答案，
但你应当尽量避免对任何一方的偏袒并尽可能客观地谈论你所在公司对员工的态度和方法。随时准备
给出一些反映你的公司对待员工的观点的例子。
Q: How do you feel your company treats its employees?
A: In recent years, management has really been dedicated to having a satisfied
workforce. Their efforts, however, often enkindle upheavals, when employees made
sacrifices for the company and received little in return. In human resources we spend a
lot of money trying to break down the walls between exempt and nonexempt employees.
If“the company”is management, I would have to say management is making a conscious
effort to mend fences and to do right by our employees.
92问：你的顾客和客户喜欢和你一块工作吗？
答：我的客户很稳定，因此我认为三四年来顾客是很满意与我一起工作的。在广告部门中那是很不平
常的事情。他们知道完全可以靠我去处理他们的生意，就像让我处理自己的生意一样。
----公司的客户对你的反应好不好？你可以从一位顾客的身上给出具体的反馈信息吗？有多少客户
是你的回头客？为什么你相信你留住了他们的生意？
Q: Did your customers or clients enjoy working with you?
A: My client base changed very little, except that billings increased, so I think
thats evidence the clients were satisfied enough to stay with me for more than three
years. Thats particularly unusual in the adagency business, too. They simply knew
they could count on me to treat their business as if it were my own.
93问：在部门，你如何与同事做到相得益彰？
答：我喜欢一个人人都独立思考的、但必要时又能相互帮助的工作环境。我作为我们办公室的电脑检
修员，在复核重要备忘录时，我常请求他人的帮助。我相信互相帮助是有益的。描述你的个性、技术
或上述两者是如何有助于公司的发展和完善的。
----什么类型的人喜欢跟你工作，并一干就是几个小时？公司的顾客或客户对你作怎样的评价？使面
试官确信你的工作个性不会出意外问题。
Q: How will you complement this department?
A: I enjoy an environment in which people bounce ideas off each other and have the
flexibility to ask for help when they need it. I’m usually a great troubleshooter for
PC problems in my office, and I’m often going to ask for help proofreading important
memos. I believe in giveand take.
94问：你会选择什么人做你的证明人？为什么？
答：我会找前任老板、一个伙伴或一位顾客来做我的证明人，说明我是个成熟的人，且在日常生活中
与所有重要的同事们都能相处得很好。
----面试官在寻找一个逻辑思维较强的人。例如：一个以前做过推销员的人很可能就会找一个以前也
曾是推销员的人来做自己的证明人。描述你期望你的证明人，包括不同年龄层次的人，一个同事或来
自大学的老教授会说些什么。
Q: Whom did you choose as your references, and why?
A: I selected a former boss, a peer, and a customer as references, to demonstrate
that Im a pretty wellrounded person and get along with all the important work
associates in my life.
95问：我们可否与你所有的证明人联系？
答：我希望你们确定聘用我之后再与我的上司联系。这样，我才有机会亲自告诉她我要换工作。当然，
我知道您必须确认我的申请情况是否属实。
----这是设计来保护你的问题。假如你现在的雇主还不知道你正在寻找新的工作（情况通常如此），
你可以要求面试官，只有在你获得该职位后，才能与你目前的老板联系。
Q: Can we call all of your references?
A: I’d prefer that you call my current boss only after youve made me a firm offer
of employment and I have had a chance to tell her myself that Im changing jobs. Then,
of course, I understand your need to verify that my application was accurate.
96问：告诉我你从最近读的书中学到什么。
答：我喜欢读人物传记，尤其是那些生活在不同时代人的传记。最近，我读了丘吉尔的传记，这本书
教会了我很多领导的价值和重重压力下获得的良好的公共关系。
---面试官想知道求职者是否与公司的其他人有着共同的兴趣。你利用业余时间有效、轻松地学习新
的东西吗？你生性对什么好奇？
Q: Tell me what you learned from a recent book.
A: I enjoy reading biographies, especially of people who lived in a different era.
I recently read Churchills biography, which taught me a lot about the value of
leadership and good PR under times of stress.
97问：告诉我，你曾真正喜欢的一个工作组。
答：我的工作组是我们新产品投产部里最默契的一组。在产品投放的前一天，我们卷起袖子帮着打包，
把产品装运到销售部。虽然这是行政管理部门的任务，但是必须要完成，这正是我们检查我们的好产
品的时候。
----这个问题是“描述一下你与同事的工作关系”和“你的顾客和客户都喜欢和你一起工作吗”这两
个问题的结合。表现一下你与别人很好地合作的能力和建立一种稳定的、可持续的工作关系的能力。
Q: Tell me about a work group you really enjoyed.
A: My group in our new product launch department really meshed.
When one of us was approaching the final day before a launch, we all rolled up our
sleeves and helped put press packets together or whatever else was the last item to be
shipped to the sales force. Although it was an administrative task, it had to be done,
and it was a good time for us all to speculate on the success of the product and any
major concerns.
98问：请举出你帮助一位同事的例子。
答：我曾帮助一位同事理解调查方法，以便他能写一份报告。因为他从未学过调查课程，所以不懂怎
样去组织问题。
----展示一下你乐于助人的一面。描述因你客观的忠告或特定的专业知识，使你的同事和部门获得积
极成果的例子。 Q: Describe a time when you had to assist a coworker.
A: I once helped an associate understand survey methodology in order to write a
report. He had never taken a research course and didnt know how to structure questions.
